2,645 Customer Analytics jobs in the United States

• Develop and manage an enterprise-wide analytics infrastructure to deliver timely, actionable insights across all business units. Create dynamic dashboards for key stakeholders across marketing, ticketing, partnerships, and senior leadership, build predictive models to forecast revenue and customer behavior, and collaborate with engineering on data warehouse improvements. Provide BI support to the AHL affiliate and share best practices across the AEG Sports family.
• Lead the strategy and execution of the organization's CRM, Customer Data Platform (CDP), and Email Service Provider (ESP) systems to ensure a unified fan identity and actionable segmentation across channels. Maintain and enhance integrations with email, app, SMS, digital advertising, lead sources, and sales tools, while ensuring data quality, enrichment, tagging, and compliance across all collection points.
• Partner with the marketing team to develop data-driven campaign strategies that drive engagement across email, mobile app, and SMS channels. Define key audience segments for personalized messaging and lifecycle communications, track and report engagement and conversion metrics, model customer lifetime value, and lead A/B testing to optimize reach, open rates, click-through rates, and conversions.
• Partner with ticketing and premium sales teams to define, score, and route qualified leads from digital channels and marketing campaigns. Build automated lead nurturing workflows using behavioral data and predictive modeling, develop dashboards to monitor lead health and funnel performance, and create closed-loop feedback between marketing and sales to continuously refine targeting and campaign execution.
• Drive measurement and utilization of enterprise KPIs while supporting annual and quarterly strategic planning. Lead strategies to grow first- and zero-party data through acquisition campaigns, fan engagement, and promotional activations. Implement and maintain data governance protocols to ensure security, compliance (e.g., GDPR, CCPA), and cross-platform integrity. Stay current on industry best practices and emerging technologies to keep the team innovative and future-ready.
• Manage and develop a high-performing team of data analysts, CRM managers, and technical specialists while fostering cross-department collaboration to build a data-first culture and improve organizational data fluency. Present data strategies, roadmaps, and findings to executive stakeholders and cross-functional teams to drive alignment and informed decision-making.

• BA/BS Degree (4-year) (Advanced Degree Preferred) in Marketing Analytics, Business Intelligence, Information Systems, or related field

• 8-10 years experience in analytics, CRM strategy, or customer journey roles; background in sports, entertainment, or digital media preferred

• Expertise in MS SQL, and familiarity with other scripting language and data platforms.
• Proficiency in BI tools (e.g., Tableau, Power BI), campaign analytics, and predictive data modeling.
• Strong understanding of email, app, and SMS engagement tactics and attribution modeling.
• Expertise with platforms such as Salesforce, Microsoft Dynamics, Tealium, Segment, Adobe Experience Platform, or equivalent.
• Proven ability to communicate processes and results of data analysis clearly
• Ability to solve complex and analytical problems
• Strong communication and presentation skills
• Team player who enjoys a fast paced and innovative work environment
• Flexibility to work weekends, nights and holidays as required by scheduled events

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

The Sr Director BI & Customer Analytics is responsible for advancing the organization's data and analytics ecosystem to drive revenue growth, enhance fan engagement, and optimize the customer lifecycle. This individual will serve as the primary architect and owner of business intelligence, CRM, and CDP platforms translating data into actionable insights that support performance marketing, audience growth, and sales enablement. The strategic leader will have a particular focus on collaboration with the marketing and sales teams to embed real-time data and insights within the fan journey, personalize communication touchpoints, and develop high-conversion lead cycles.

Essential Functions

• Develop and manage an enterprise-wide analytics infrastructure to deliver timely, actionable insights across all business units. Create dynamic dashboards for key stakeholders across marketing, ticketing, partnerships, and senior leadership, build predictive models to forecast revenue and customer behavior, and collaborate with engineering on data warehouse improvements. Provide BI support to the AHL affiliate and share best practices across the AEG Sports family.
• Lead the strategy and execution of the organization's CRM, Customer Data Platform (CDP), and Email Service Provider (ESP) systems to ensure a unified fan identity and actionable segmentation across channels. Maintain and enhance integrations with email, app, SMS, digital advertising, lead sources, and sales tools, while ensuring data quality, enrichment, tagging, and compliance across all collection points.
• Partner with the marketing team to develop data-driven campaign strategies that drive engagement across email, mobile app, and SMS channels. Define key audience segments for personalized messaging and lifecycle communications, track and report engagement and conversion metrics, model customer lifetime value, and lead A/B testing to optimize reach, open rates, click-through rates, and conversions.
• Partner with ticketing and premium sales teams to define, score, and route qualified leads from digital channels and marketing campaigns. Build automated lead nurturing workflows using behavioral data and predictive modeling, develop dashboards to monitor lead health and funnel performance, and create closed-loop feedback between marketing and sales to continuously refine targeting and campaign execution.
• Drive measurement and utilization of enterprise KPIs while supporting annual and quarterly strategic planning. Lead strategies to grow first- and zero-party data through acquisition campaigns, fan engagement, and promotional activations. Implement and maintain data governance protocols to ensure security, compliance (e.g., GDPR, CCPA), and cross-platform integrity. Stay current on industry best practices and emerging technologies to keep the team innovative and future-ready.
• Manage and develop a high-performing team of data analysts, CRM managers, and technical specialists while fostering cross-department collaboration to build a data-first culture and improve organizational data fluency. Present data strategies, roadmaps, and findings to executive stakeholders and cross-functional teams to drive alignment and informed decision-making.

Education Qualifications

• BA/BS Degree (4-year) (Advanced Degree Preferred) in Marketing Analytics, Business Intelligence, Information Systems, or related field

Experience Qualifications

• 8-10 years experience in analytics, CRM strategy, or customer journey roles; background in sports, entertainment, or digital media preferred

Skills and Abilities

• Expertise in MS SQL, and familiarity with other scripting language and data platforms.
• Proficiency in BI tools (e.g., Tableau, Power BI), campaign analytics, and predictive data modeling.
• Strong understanding of email, app, and SMS engagement tactics and attribution modeling.
• Expertise with platforms such as Salesforce, Microsoft Dynamics, Tealium, Segment, Adobe Experience Platform, or equivalent.
• Proven ability to communicate processes and results of data analysis clearly
• Ability to solve complex and analytical problems
• Strong communication and presentation skills
• Team player who enjoys a fast paced and innovative work environment
• Flexibility to work weekends, nights and holidays as required by scheduled events

Payscale: $155,200 - $180,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

#LI-LAKings #LI-Onsite

• Develop and manage an enterprise-wide analytics infrastructure to deliver timely, actionable insights across all business units. Create dynamic dashboards for key stakeholders across marketing, ticketing, partnerships, and senior leadership, build predictive models to forecast revenue and customer behavior, and collaborate with engineering on data warehouse improvements. Provide BI support to the AHL affiliate and share best practices across the AEG Sports family.
• Lead the strategy and execution of the organization's CRM, Customer Data Platform (CDP), and Email Service Provider (ESP) systems to ensure a unified fan identity and actionable segmentation across channels. Maintain and enhance integrations with email, app, SMS, digital advertising, lead sources, and sales tools, while ensuring data quality, enrichment, tagging, and compliance across all collection points.
• Partner with the marketing team to develop data-driven campaign strategies that drive engagement across email, mobile app, and SMS channels. Define key audience segments for personalized messaging and lifecycle communications, track and report engagement and conversion metrics, model customer lifetime value, and lead A/B testing to optimize reach, open rates, click-through rates, and conversions.
• Partner with ticketing and premium sales teams to define, score, and route qualified leads from digital channels and marketing campaigns. Build automated lead nurturing workflows using behavioral data and predictive modeling, develop dashboards to monitor lead health and funnel performance, and create closed-loop feedback between marketing and sales to continuously refine targeting and campaign execution.
• Drive measurement and utilization of enterprise KPIs while supporting annual and quarterly strategic planning. Lead strategies to grow first- and zero-party data through acquisition campaigns, fan engagement, and promotional activations. Implement and maintain data governance protocols to ensure security, compliance (e.g., GDPR, CCPA), and cross-platform integrity. Stay current on industry best practices and emerging technologies to keep the team innovative and future-ready.
• Manage and develop a high-performing team of data analysts, CRM managers, and technical specialists while fostering cross-department collaboration to build a data-first culture and improve organizational data fluency. Present data strategies, roadmaps, and findings to executive stakeholders and cross-functional teams to drive alignment and informed decision-making.

• BA/BS Degree (4-year) (Advanced Degree Preferred) in Marketing Analytics, Business Intelligence, Information Systems, or related field

• 8-10 years experience in analytics, CRM strategy, or customer journey roles; background in sports, entertainment, or digital media preferred

• Expertise in MS SQL, and familiarity with other scripting language and data platforms.
• Proficiency in BI tools (e.g., Tableau, Power BI), campaign analytics, and predictive data modeling.
• Strong understanding of email, app, and SMS engagement tactics and attribution modeling.
• Expertise with platforms such as Salesforce, Microsoft Dynamics, Tealium, Segment, Adobe Experience Platform, or equivalent.
• Proven ability to communicate processes and results of data analysis clearly
• Ability to solve complex and analytical problems
• Strong communication and presentation skills
• Team player who enjoys a fast paced and innovative work environment
• Flexibility to work weekends, nights and holidays as required by scheduled events

• Develop and manage an enterprise-wide analytics infrastructure to deliver timely, actionable insights across all business units. Create dynamic dashboards for key stakeholders across marketing, ticketing, partnerships, and senior leadership, build predictive models to forecast revenue and customer behavior, and collaborate with engineering on data warehouse improvements. Provide BI support to the AHL affiliate and share best practices across the AEG Sports family.
• Lead the strategy and execution of the organizations CRM, Customer Data Platform (CDP), and Email Service Provider (ESP) systems to ensure a unified fan identity and actionable segmentation across channels. Maintain and enhance integrations with email, app, SMS, digital advertising, lead sources, and sales tools, while ensuring data quality, enrichment, tagging, and compliance across all collection points.
• Partner with the marketing team to develop data-driven campaign strategies that drive engagement across email, mobile app, and SMS channels. Define key audience segments for personalized messaging and lifecycle communications, track and report engagement and conversion metrics, model customer lifetime value, and lead A/B testing to optimize reach, open rates, click-through rates, and conversions.
• Partner with ticketing and premium sales teams to define, score, and route qualified leads from digital channels and marketing campaigns. Build automated lead nurturing workflows using behavioral data and predictive modeling, develop dashboards to monitor lead health and funnel performance, and create closed-loop feedback between marketing and sales to continuously refine targeting and campaign execution.
• Drive measurement and utilization of enterprise KPIs while supporting annual and quarterly strategic planning. Lead strategies to grow first- and zero-party data through acquisition campaigns, fan engagement, and promotional activations. Implement and maintain data governance protocols to ensure security, compliance (e.g., GDPR, CCPA), and cross-platform integrity. Stay current on industry best practices and emerging technologies to keep the team innovative and future-ready.
• Manage and develop a high-performing team of data analysts, CRM managers, and technical specialists while fostering cross-department collaboration to build a data-first culture and improve organizational data fluency. Present data strategies, roadmaps, and findings to executive stakeholders and cross-functional teams to drive alignment and informed decision-making.
  
  
  

• BA/BS Degree (4-year) (Advanced Degree Preferred) in Marketing Analytics, Business Intelligence, Information Systems, or related field
  
  
  

• 8-10 years experience in analytics, CRM strategy, or customer journey roles; background in sports, entertainment, or digital media preferred
  
  
  

• Expertise in MS SQL, and familiarity with other scripting language and data platforms.
• Proficiency in BI tools (e.g., Tableau, Power BI), campaign analytics, and predictive data modeling.
• Strong understanding of email, app, and SMS engagement tactics and attribution modeling.
• Expertise with platforms such as Salesforce, Microsoft Dynamics, Tealium, Segment, Adobe Experience Platform, or equivalent.
• Proven ability to communicate processes and results of data analysis clearly
• Ability to solve complex and analytical problems
• Strong communication and presentation skills
• Team player who enjoys a fast paced and innovative work environment
• Flexibility to work weekends, nights and holidays as required by scheduled events
  
  
  

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

Reporting to the Associate Director, Customer Analytics, this role will lead analyses to support the strategy definition and decision making for the Customer Development organization in KC’s North American consumer business. The Customer Analytics Senior Manager is expected to independently conduct large scale analyses, develop executive level presentations, and influence executive decision-making in partnership with counterparts from Customer Development and cross-functional partners in some of the largest Customer teams. This role will require strong influence skills to evaluate performance drivers, propose defined acceleration strategies to VPs, and support the execution of customer specific plans.

The Senior Manager will be an individual contributor, and the role will be hybrid out of the Chicago, IL office.

In this role, you will:

• Collaborates closely with Customer teams and their headquarter cross-functional partners to perform analysis, build analytical capabilities, and enable effective decision-making, including:

  • Long-term trend analysis

  • Proactively identify strategic opportunities utilizing customer data

  • Package insights into executive level presentations

  • Support of leadership engagements

  • Analysis of business performance

  • Competitive Intelligence analyses

  • JBP preparation

  • Ad-hoc P&L, ROIs, & DPSM analytics

• Manage multiple large sized projects, analyses, and workstreams simultaneously.

• Scope and drive execution of advanced analytics work to distill strategic insights for senior business leaders. Data sources include but not limited to market data, pricing data, retailer loyalty data, digital & marketing data, syndicated data such as POS, Panel, Annual & Quarterly reports, investment banker analysis, financial data, articles, and other secondary and primary resources.

• Drive process to develop materials and present insights and recommendations to senior leaders

• Lead change management initiatives to support successful implementation of initiatives.

• Strong analytical and quantitative skills and the ability to independently generate strategic insights from data.

• Strong data visualization skills to influence decision making

• Fluent in Excel and financial modeling

• Manipulate large data sets, identify insights, and develop actionable strategies.

• Develop and test hypotheses around the fact base and provide critical/logical thinking around solutions.

• Initiative and Motivation: Highly motivated self-starter who is performance driven.

• Scope of Experience: Experience working in the context of a large, complex, global organization where working across boundaries and leading through influence are keys to success considered a plus; for example: Experience participating in complex, global, transformational, enterprise-wide initiatives, and seeing initiatives all the way through execution.

• 20-40% travel will be required

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

To succeed in this role, you will need the following qualifications:

• Bachelor of Science degree in Business, Marketing, Accounting, Finance, Economics, Statistics, Engineering or a related quantitative field. MBA or advanced degree preferred.

• 8+ years of relevant business experience in a highly analytical business environment, including business analysis, executive presentation skills, functional line experience within strategy, marketing, finance, operations, or sales analytics with a history of demonstrated business success

• 2+ years of consulting experience with one of the blue-chip strategy consulting firms (Bain, BCG, McKinsey, etc.) or comparable strategy consulting firm / function.

• Industry experience in a consumer-oriented company in strategy development, finance, marketing, or other role with strategic content

Total Benefits

Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.

Veterans and members of the Reserve and Guard are highly encouraged to apply.

At Kimberly-Clark, pay is just one aspect of our total rewards package, which also includes a variety of benefits and opportunities to achieve, thrive and grow. Along with base pay, this position offers eligibility for a target bonus and a comprehensive benefits suite, including our 401(k) and Profit-Sharing plan. The anticipated base pay range for this role is provided above for a fully qualified hire. Actual pay will depend on several factors, such as location, role, skills, performance, and experience. Please note that the stated pay range applies to US locations only.

Kimberly-Clark will support in-country relocation for the chosen candidate for the role. The benefits provided will be per the terms of Kimberly-Clark’s applicable mobility policies. The benefits/policy provided will be decided at Kimberly-Clark’s sole discretion.

#LI-Hybrid

• 20% Interpret statistical and analytical results and make suggestions for business improvements through clear and concise deliverables
• 20% Conduct analyses to understand changes in customer shopping behavior surrounding key business events (e.g. promotions, weather, category resets, operational changes, etc.)
• 20% Develop / validate customer segmentations, compute customer value metrics and support ad-hoc requests for data extraction and analysis
• 20% Work across the organization and leverage cross functional teams to provide customer-focused analytical support using quantitative and qualitative measures
• 20% Analyze transactional data to identify purchase triggers and indicators in support of predictive / forward looking strategic company initiatives

• Position reports to Sr Manager, Consumer Insights
• This position has 0 direct reports

• Typically requires overnight travel less than 10% of the time.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• No travel required

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

• Experience working within a retail organization strongly preferred
• Experience working on analysis within a management consulting or investment banking setting
• Experience working within a corporate strategic planning group
• Experience in the use of statistical programming software, especially SAS
• Proven ability to analyze, evaluate and interpret complex data using various quantitative analysis techniques
• Strong ability to produce board-level presentations and succinctly summarize approach & results
• Strong verbal and written communications skills at all levels; ability to communicate complex customer behavior information to both functional partners and Executive Leadership
• Excellent skills at using both Microsoft Excel and PowerPoint

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

• No additional education

• 3

• No additional years of experience

• None

• None

• None

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results