890 Customer Assistance jobs in Brooklyn

Title: Customer Support Specialist
Category: Customer Service & Support
EmploymentType: Full-Time
Location: NJ-Clifton
LocationType: corporate
JobLocation: Clifton, New Jersey 07014
JobSummary: As a Customer Service Specialist, you will provide service & support for ALL lines of business handling inquiries from customers, members, or stores. Responsible for helping customers and stores in addressing issues, problem-solving, and improving overall experience. With an emphasis on delivering exceptional service, you will provide valuable input for overall experience & improvement strategies.
WhatYouDo:
- Promptly resolve inquiries from stores/members/customers via phone, email, or chat. - Provide accurate, valid, and complete information to stores/members/customers by effectively utilizing the proper methods/tools. - Listen to stores/members/customers concerns and complaints with the goal of identifying the causes of the problem. - May be required to work in one or multiple queues and/or skill sets. - Always provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution. - For institutional and bookseller store events: work with publisher to check price, availability, and terms. Responsible for placing orders with publishers by phone, email, or portal depending on publisher. - Handle outbound calls/emails to various vendors for product/order inquiries. - Complete all follow-up work related to customer orders and open incidents. - Handle special assignments as needed. - Work with Distribution Center personnel to arrange shipping for institutional orders as well as troubleshooting issues for all lines of business. - Participate actively in department meetings, providing vital feedback to improve development of various new programs. - Support additional duties as necessary in high volume or promotional periods. - Complete work according to standards as determined by department head, manager, and/or supervisor. - Escalate issues appropriately using good judgement in terms of what is out of the ordinary. - Adhere to work schedule as set by the needs of the contact center.
Knowledge&Experience:
- 2-3 years Customer Service Experience. - Excellent written and verbal communication skills - Ability to manage multiple projects simultaneously with attention to detail - Technologically astute - Excellent Microsoft Office Suite skills required - Ability to analyze customer situations and provide solutions - Troubleshooting, reporting and logical thinking skills - Organizational and teamwork skills required - Ability to organize, plan and prioritize workload and follow up - Communicate effectively, collaboratively, and comfortably with All.
Expected Behaviors
- Cooperative in supporting new policies, plans and procedures - A good company representative - Assertive without being overly aggressive, an empathetic listener - Ability to enforce company polices without creating negative reactions - Ability to communicate with credibility and confidence - Open to feedback and can reflect on this insight to develop and grow. - Curious and continues to develop deep knowledge about books and the industry. - Prioritize customer experience above all else. - Support results and understand financial factors. - Enjoy working with people and value them. - Well-organized and manages time efficiently. - Adapts well to and thrives in a dynamic and changing work environment. - Shift gears quickly, prioritize and multi-task. - Use good judgment and make good decisions. - Exhibit focus and thoughtfulness. - Remain calm and in control when situations escalate.
This role is currently hybrid with 3 days in the office
An employee in this position can expect a starting hourly rate of $ 18.00, depending on experience, seniority, geographic location, and other factors permitted by law.
Full Time (30+ hours per week) Benefits Include: Sick Pay, Employee Discount, Vacation, Personal Days and Company Holidays, 401(k), Health Benefits, Disability, Life Insurance, Transit, Tuition Reimbursement
EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
**Work Shift: Requires Saturday shift, and some Holidays**
**Work Type: On-Site. This is an On-Site role based out of our Location in Loveland, Colorado OR Fountain Valley, CA OR Lake Success, NY**
The Target Pay for this position is $21.00-$25.00 an hour. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.
**Job Purpose/Overview**
The Customer Support Specialist delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. They are responsible for managing and servicing incoming customer calls with a customer-forward approach and a high level of empathy. This position requires a professional with strong relationship building and communication skills. The Customer Support Specialist accurately enters orders and is knowledgeable about Antech products and programs.
**Essential Duties and Responsibilities**
+ Provides superior customer service and remains solution driven with all customers and/or customer concerns.
+ Provide phone coverage within the queue
+ Handles customer issues, as needed, to ensure quality customer service.
+ Effectively uses multiple software systems to service accounts. This includesbut is not limited to Customer Relationship Management (CRM) Software, Enterprise Resource Planning (ERP) Software, and Microsoft Suite.
+ Demonstrates proficiency in all products and is seen as a knowledgeable resource in all product categories.
+ Investigates customer issues and finds appropriate solutions.
+ Takes incoming calls and places orders for supplies or consumables, or handles inquiries as requested.
+ Manages appropriate distributor relationships and other partnerships.
+ Updates data in Salesforce.com and sets up new accounts.
+ Communicates potential sales opportunities via leads to appropriate teams.
+ Other duties as assigned.
**Education** **and** **Experience**
+ High school diploma required.
+ Associates degree in business or veterinary related field, or equivalent related experience preferred.
+ Minimum of 2 years' experience in call center environment is preferred.
+ Working knowledge of veterinarian, medical information technology (IT) and/or clinical diagnostic environment preferred.
**Knowledge,** **Skills** **and Abilities**
+ Excellent customer service skills including patience, ability to listen and ability to provide a positive experience with all interactions.
+ Strong organizational skills and attention to detail.
+ Demonstrated ability to approach problems and find appropriate solutions.
+ Ability to work effectively in a team environment.
+ Ability to adapt and be flexible in a variety of situations.
+ Displays strong oral and written communication, especially over the telephone, with both internally and externally customers.
+ Accurate and efficient data entry skills.
+ Intermediate ability with Microsoft Office Suite, Internet Software and E-mail required.
+ Intermediate ability with Salesforce.com or similar CRM (Customer Relationship Management) preferred.
+ Ability to maintain quality assurance metrics for queueas determined by Customer Support Leadership and the Support Enablement Team.
**Working Conditions**
The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds.
The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present
**About Antech**
Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
_Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates._
+ All Full-time associates are eligible for the following benefits and more:
+ Paid Time Off & Holidays
+ Medical, Dental, Vision (Multiple Plans Available)
+ Basic Life (Company Paid) & Supplemental Life
+ Short and Long Term Disability (Company Paid)
+ Flexible Spending Accounts/Health Savings Accounts
+ Paid Parental Leave
+ 401(k) with company match
+ Tuition/Continuing Education Reimbursement
+ Life Assistance Program
+ Pet Care Discounts
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers ( .
**Note to Search Firms/Agencies**
Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.