1808 Customer Assistance jobs in Brooklyn

OverviewThe Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This is a part-time position with a schedule of 25 hours per week.We are looking to hire in our Middlesex County area, the flagship store is located at2136 State Route 27Edison, NJ, US, 08817We offer a robust Total Rewards?Package including, but not limited to:Paid Time OffEmployee discounts on car rentals, car purchases and much more!401(k) retirement plan with company match and profit sharing ResponsibilitiesTakeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls forcallback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions, vehicle features and other servicesMay sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenanceClean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/VeteransQualificationsMust be at least 18 years oldMust have at least 2 years of customer service experience OR 2 years of college experienceThe ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted US driver's license.Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureAside from religious observations, must be available to work 25 hours per week, including weekendsMust be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.Must be able to read, write and speak EnglishNew Jersey DMV Requirements:First-time drivers or under 21 years old:If you are a first-time driver or under age 21, you must complete the mandatory Graduated Driver License (GDL) program requirements. New Jersey’s GDL program introduces driving privileges gradually to first-time drivers and individuals under the age of 21.

Title: Customer Support Specialist

Category: Customer Service & Support

EmploymentType: Full-Time

Location: NJ-Clifton

LocationType: corporate

JobLocation: Clifton, New Jersey 07014

JobSummary: As a Customer Service Specialist, you will provide service & support for ALL lines of business handling inquiries from customers, members, or stores. Responsible for helping customers and stores in addressing issues, problem-solving, and improving overall experience. With an emphasis on delivering exceptional service, you will provide valuable input for overall experience & improvement strategies.

WhatYouDo:

• Promptly resolve inquiries from stores/members/customers via phone, email, or chat. • Provide accurate, valid, and complete information to stores/members/customers by effectively utilizing the proper methods/tools. • Listen to stores/members/customers concerns and complaints with the goal of identifying the causes of the problem. • May be required to work in one or multiple queues and/or skill sets. • Always provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution. • For institutional and bookseller store events: work with publisher to check price, availability, and terms. Responsible for placing orders with publishers by phone, email, or portal depending on publisher. • Handle outbound calls/emails to various vendors for product/order inquiries. • Complete all follow-up work related to customer orders and open incidents. • Handle special assignments as needed. • Work with Distribution Center personnel to arrange shipping for institutional orders as well as troubleshooting issues for all lines of business. • Participate actively in department meetings, providing vital feedback to improve development of various new programs. • Support additional duties as necessary in high volume or promotional periods. • Complete work according to standards as determined by department head, manager, and/or supervisor. • Escalate issues appropriately using good judgement in terms of what is out of the ordinary. • Adhere to work schedule as set by the needs of the contact center.

Knowledge&Experience:

• 2-3 years Customer Service Experience. • Excellent written and verbal communication skills • Ability to manage multiple projects simultaneously with attention to detail • Technologically astute • Excellent Microsoft Office Suite skills required • Ability to analyze customer situations and provide solutions • Troubleshooting, reporting and logical thinking skills • Organizational and teamwork skills required • Ability to organize, plan and prioritize workload and follow up • Communicate effectively, collaboratively, and comfortably with All.

Expected Behaviors

• Cooperative in supporting new policies, plans and procedures • A good company representative • Assertive without being overly aggressive, an empathetic listener • Ability to enforce company polices without creating negative reactions • Ability to communicate with credibility and confidence • Open to feedback and can reflect on this insight to develop and grow. • Curious and continues to develop deep knowledge about books and the industry. • Prioritize customer experience above all else. • Support results and understand financial factors. • Enjoy working with people and value them. • Well-organized and manages time efficiently. • Adapts well to and thrives in a dynamic and changing work environment. • Shift gears quickly, prioritize and multi-task. • Use good judgment and make good decisions. • Exhibit focus and thoughtfulness. • Remain calm and in control when situations escalate.

This role is currently hybrid with 3 days in the office

An employee in this position can expect a starting hourly rate of $ 18.00, depending on experience, seniority, geographic location, and other factors permitted by law.

Full Time (30+ hours per week) Benefits Include: Sick Pay, Employee Discount, Vacation, Personal Days and Company Holidays, 401(k), Health Benefits, Disability, Life Insurance, Transit, Tuition Reimbursement

EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

HistoWiz is the largest online histopathology company based in New York City. Our mission is to help biomedical researchers find cures by accelerating histopathology and enabling global collaboration. We are looking for a Customer Service Associate interested in joining us in our mission and making an impact in the scientific community.

Since inception in 2013, we have doubled our month-over-month sales, driven primarily by customer referrals. We are profitable, won numerous awards and are funded by prestigious investors, including Y-Combinator and Zhenfund. We are seasoned scientists with experience at leading academic institutions and have published high impact research in top journals of biomedicine.

HistoWiz has over 1,000 paying customers globally from top academic institutions (e.g. MSKCC, Harvard, Stanford, HHMI) and pharmaceutical companies (e.g. CRISPR, Johnson & Johnson, Regeneron). We process tissue specimens and digitize all of the results, hosting our client’s data on a proprietary platform, PathologyMapTM . This platform not only enables industry-leading turnaround time for diagnosis, but also online viewing, sharing and search. No other platform like this exists, so we are truly building something new that can bridge scientists, doctors, and patients from all over the world to conquer life-threatening diseases collaboratively instead of individually. This online platform also contains the world’s largest collection of pathology data and the first network of top pathologists.

If this all interests you and you're looking to join a dynamic team in a role that will involve intensive problem-solving and strong interpersonal and customer service skills, then please apply!

Essential Job Functions

• Provide technical assistance and assist with navigation of the company's platform

• Work directly with clients to effectively manage their needs and preferences

• Communicate via telephone and email to address customer issues

• Obtain and process all client information and transactions

• Qualifying leads and directing them to the appropriate department

• Answer client questions or concerns in a timely, informative, and professional manner

• Calmly handle customer complaints and work to find solutions

• Seek assistance and report major problems to upper management

• Compile and update necessary documents, contracts, etc.

• Perform basic administrative and clerical duties as necessary

• Exhibit expert knowledge regarding the products and services offered

• Work according to set standards and operating procedure

• Train clients on newly released platform features

Requirements

• BA or BS in a scientific or communications-related field

• Experience in a customer service, customer success, technical support or similar role

• Excellent computer and technology proficiency

• Excellent communication skills and work well under pressure

• Experience in a CRO or biotech company is desirable

• Experience working in a startup is a plus

Benefits

We believe in investing in our employees’ professional development, and encourage networking within the bioscience, tech, and startup communities for all our employees and collaborators. Compensation is top-notch and stock option is available for outstanding employees, commensurate with the impact you have within our organization, and for the scientific community overall. In addition, we provide the time and freedom to pursue independent projects.

• 100% coverage on employee health, vision and dental insurance, partial coverage for family

• Parental leave

• NY Commuter benefits

• Flexible Spending Accounts (FSA) and Health Savings Account (HSA)

• Retirement planning (401k)

• 3 weeks PTO

• Team building events outside of the office

Salary: 45k-60k

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.

As a key member of the Support team, you will be proactive and show initiative, have exceptional communication skills, have a strong background in customer service, and the ability to identify/pinpoint the origins of both technical, as well as user issues.

This is a hybrid position based in our Ft. Lauderdale, FL or Holmdel, NJ office. Team members are expected to work onsite on Tuesdays, Wednesdays, and Thursdays, with the option to work remotely on Mondays and Fridays.

Key Accountabilities:

• Consult with customers to handle inquiries, troubleshoot user training and technical issues with CR products.
• Address customer issues and questions promptly and with a positive attitude.
• Conduct technical product research for customers and respond via phone, email and our internal client support system.
• Provide accurate information about the products and services.
• Accurately document and update customer records based on interactions.
• Develop and maintain a knowledge base of the evolving products and services.
• Meet targets set for response time, resolution time, and customer satisfaction.

• College degree and/or technical support and technical troubleshooting experience.
• 1+ years previous experience in customer service, IT, or other related fields.
• EMR/EHR experience is highly preferred.
• Knowledge of healthcare compliance and HIPAA.
• Familiarity with the field of ABA is a plus.
• RBT or BCBA certification is not required, but also a plus.