What Jobs are available for Customer Care Associate in the United States?
Showing 5000+ Customer Care Associate jobs in the United States
Customer Care Associate
12604 Poughkeepsie, New York
Centene Corporation
Posted 2 days ago
Job Viewed
Job Description
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility.
**Position Purpose:**
The Customer Care Associate (CCA) is responsible for assisting members and clients at an assigned Fidelis Care office location. The CCA must meet daily performance standards and customer service standards in order to achieve the highest level of membership satisfaction. The CCA assists, educates and resolves client and member inquiries by providing information about Fidelis Care products, services as well as policies and procedures. The position is responsible for enrolling prospective members and renewing Fidelis Care member's coverage while maintaining the highest compliance standards in accordance with all regulatory, audit and corporate policies.
In office position based in Poughkeepsie, NY. Candidate must reside within Orange or Dutchess county.
+ To assist members and clients by meeting or exceeding key performance metrics, which consists of logging every interaction into Salesforce including but not limited to the completion of applications and calls
+ Documentation in Facets and other systems as required
+ Comply with all NYSOH Marketing Guidelines and all Fidelis and Centene trainings within required timeframes
+ Consistently meet quality standards for calls, client meetings and application submission and documentation
+ Meet monthly quality standards of as reflected in the Salesforce Hit Rate and Supervisor in-person audits
+ Ensure Receipts are complete and attached to application in Salesforce
+ Clarify the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem (if unable to handle directly, provide accurate guidance to correct department) and expedite correction or adjustment; follow up to ensure resolution
+ Develop and maintain relationships with existing members by providing guidance and assistance throughout the year.
+ Demonstrate passion for members by identifying unfulfilled needs and providing necessary education and assistance to promote the value and benefits offered by Fidelis Care
+ Modify delivery skills accordingly to overcome objections and retain members
+ Identify solutions to issues and concerns
+ To include, payment Inquiries, ID requests, PCP changes, renewal and benefit inquires as they present at the office or other assigned sites
+ Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, tabling at community based office, provider offices and events as needed to include nights and weekends
+ Performing duties of higher rated positions from time to time for developmental purposes
+ Performs other duties as assigned
+ Complies with all policies and standards
**Education/Experience:**
High School Diploma or Equivalent Required, Associates Degree or Bachelor's Degree Preferred. Fluency in Spanish strongly preferred.
**License/Certification:** Ability to undergo rigorous internal training and have complete command of the sales process, Fidelis Care products, competitive environment in their region and successfully pass a test (with a minimum 85% score) with no more than 2 attempts, which will indicate the applicants level of proficiency in these areas.
Pay Range: $15.58 - $26.73 per hour
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
**Position Purpose:**
The Customer Care Associate (CCA) is responsible for assisting members and clients at an assigned Fidelis Care office location. The CCA must meet daily performance standards and customer service standards in order to achieve the highest level of membership satisfaction. The CCA assists, educates and resolves client and member inquiries by providing information about Fidelis Care products, services as well as policies and procedures. The position is responsible for enrolling prospective members and renewing Fidelis Care member's coverage while maintaining the highest compliance standards in accordance with all regulatory, audit and corporate policies.
In office position based in Poughkeepsie, NY. Candidate must reside within Orange or Dutchess county.
+ To assist members and clients by meeting or exceeding key performance metrics, which consists of logging every interaction into Salesforce including but not limited to the completion of applications and calls
+ Documentation in Facets and other systems as required
+ Comply with all NYSOH Marketing Guidelines and all Fidelis and Centene trainings within required timeframes
+ Consistently meet quality standards for calls, client meetings and application submission and documentation
+ Meet monthly quality standards of as reflected in the Salesforce Hit Rate and Supervisor in-person audits
+ Ensure Receipts are complete and attached to application in Salesforce
+ Clarify the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem (if unable to handle directly, provide accurate guidance to correct department) and expedite correction or adjustment; follow up to ensure resolution
+ Develop and maintain relationships with existing members by providing guidance and assistance throughout the year.
+ Demonstrate passion for members by identifying unfulfilled needs and providing necessary education and assistance to promote the value and benefits offered by Fidelis Care
+ Modify delivery skills accordingly to overcome objections and retain members
+ Identify solutions to issues and concerns
+ To include, payment Inquiries, ID requests, PCP changes, renewal and benefit inquires as they present at the office or other assigned sites
+ Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, tabling at community based office, provider offices and events as needed to include nights and weekends
+ Performing duties of higher rated positions from time to time for developmental purposes
+ Performs other duties as assigned
+ Complies with all policies and standards
**Education/Experience:**
High School Diploma or Equivalent Required, Associates Degree or Bachelor's Degree Preferred. Fluency in Spanish strongly preferred.
**License/Certification:** Ability to undergo rigorous internal training and have complete command of the sales process, Fidelis Care products, competitive environment in their region and successfully pass a test (with a minimum 85% score) with no more than 2 attempts, which will indicate the applicants level of proficiency in these areas.
Pay Range: $15.58 - $26.73 per hour
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
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0
BPO Customer Care Associate
60684 Chicago, Illinois
NTT America, Inc.
Posted 2 days ago
Job Viewed
Job Description
**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Customer Care Associate to join our team.
Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers.
**Must Live in Continental United States**
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Pay for this role is $20.00hr
The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.
**Basic Qualifications:**
+ 1 year experience (WAH) remote customer service
+ 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
+ Minimum High school diploma or GED.
+ Spanish Bilingual
**Responsibilities:**
+ Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.
+ Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
+ Ensuring customer satisfaction (CSAT) and strive to meet service metrics.
+ Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
+ A typical day will likely involve fielding between 75 to 100 calls.
+ Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
+ Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
+ Attention to detail, accuracy, and accountability for your work product.
+ Designated quiet area to complete calls while working from home
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check.
**Remote Working and Technology Requirements**
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
**Technology**
+ NTT DATA will provide a computer and headset for remote work.
+ Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
+ Failure to return equipment may result in collection actions and/or other consequences.
+ Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
+ A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.
**Technical Performance and Issue Tracking**
+ Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
+ Remote employees must adhere to all technical support procedures and protocols.
+ Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.
**Remote Workspace**
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
+ Employees must have a **dedicated, professional workspace** conducive to servicing Customer Service customers with the same quality as an onsite environment.
+ The workspace must be a **permanent, unencumbered location** used daily for work.
+ Employees must work with **minimal distractions** that do not interfere with business operations or service delivery.
+ Ideally, the workspace is **isolated from other household members** and used exclusively for job duties.
+ **Background noise, interruptions from people or pets, and other distractions** must be kept to an absolute minimum to avoid disruptions to customer service.
+ Employees must work from the **same location consistently** unless prior approval is obtained.
+ If a change in work location is necessary:
+ The new location must meet all **Remote Workspace and Technology Requirements** .
+ **Notification to NTT DATA Management** is required before relocating
#INDBPO
#LI-MIWS
**About NTT DATA**
NTT DATA is a $0+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over 3 billion each year in R&D.
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Customer Care Associate to join our team.
Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers.
**Must Live in Continental United States**
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Pay for this role is $20.00hr
The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.
**Basic Qualifications:**
+ 1 year experience (WAH) remote customer service
+ 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
+ Minimum High school diploma or GED.
+ Spanish Bilingual
**Responsibilities:**
+ Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.
+ Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
+ Ensuring customer satisfaction (CSAT) and strive to meet service metrics.
+ Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
+ A typical day will likely involve fielding between 75 to 100 calls.
+ Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
+ Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
+ Attention to detail, accuracy, and accountability for your work product.
+ Designated quiet area to complete calls while working from home
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check.
**Remote Working and Technology Requirements**
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
**Technology**
+ NTT DATA will provide a computer and headset for remote work.
+ Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
+ Failure to return equipment may result in collection actions and/or other consequences.
+ Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
+ A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.
**Technical Performance and Issue Tracking**
+ Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
+ Remote employees must adhere to all technical support procedures and protocols.
+ Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.
**Remote Workspace**
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
+ Employees must have a **dedicated, professional workspace** conducive to servicing Customer Service customers with the same quality as an onsite environment.
+ The workspace must be a **permanent, unencumbered location** used daily for work.
+ Employees must work with **minimal distractions** that do not interfere with business operations or service delivery.
+ Ideally, the workspace is **isolated from other household members** and used exclusively for job duties.
+ **Background noise, interruptions from people or pets, and other distractions** must be kept to an absolute minimum to avoid disruptions to customer service.
+ Employees must work from the **same location consistently** unless prior approval is obtained.
+ If a change in work location is necessary:
+ The new location must meet all **Remote Workspace and Technology Requirements** .
+ **Notification to NTT DATA Management** is required before relocating
#INDBPO
#LI-MIWS
**About NTT DATA**
NTT DATA is a $0+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over 3 billion each year in R&D.
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
Is this job a match or a miss?
View Now
1
BPO Customer Care Associate
60684 Chicago, Illinois
NTT DATA North America
Posted 2 days ago
Job Viewed
Job Description
**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Customer Care Associate to join our team.
Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers.
**Must Live in Continental United States**
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Pay for this role is $20.00hr
The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.
**Basic Qualifications:**
+ 1 year experience (WAH) remote customer service
+ 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
+ Minimum High school diploma or GED.
+ Spanish Bilingual
**Responsibilities:**
+ Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.
+ Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
+ Ensuring customer satisfaction (CSAT) and strive to meet service metrics.
+ Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
+ A typical day will likely involve fielding between 75 to 100 calls.
+ Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
+ Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
+ Attention to detail, accuracy, and accountability for your work product.
+ Designated quiet area to complete calls while working from home
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check.
**Remote Working and Technology Requirements**
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
**Technology**
+ NTT DATA will provide a computer and headset for remote work.
+ Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
+ Failure to return equipment may result in collection actions and/or other consequences.
+ Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
+ A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.
**Technical Performance and Issue Tracking**
+ Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
+ Remote employees must adhere to all technical support procedures and protocols.
+ Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.
**Remote Workspace**
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
+ Employees must have a **dedicated, professional workspace** conducive to servicing Customer Service customers with the same quality as an onsite environment.
+ The workspace must be a **permanent, unencumbered location** used daily for work.
+ Employees must work with **minimal distractions** that do not interfere with business operations or service delivery.
+ Ideally, the workspace is **isolated from other household members** and used exclusively for job duties.
+ **Background noise, interruptions from people or pets, and other distractions** must be kept to an absolute minimum to avoid disruptions to customer service.
+ Employees must work from the **same location consistently** unless prior approval is obtained.
+ If a change in work location is necessary:
+ The new location must meet all **Remote Workspace and Technology Requirements** .
+ **Notification to NTT DATA Management** is required before relocating
#INDBPO
#LI-MIWS
**About NTT DATA**
NTT DATA is a $0+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over 3 billion each year in R&D.
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Customer Care Associate to join our team.
Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers.
**Must Live in Continental United States**
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Pay for this role is $20.00hr
The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.
**Basic Qualifications:**
+ 1 year experience (WAH) remote customer service
+ 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
+ Minimum High school diploma or GED.
+ Spanish Bilingual
**Responsibilities:**
+ Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.
+ Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
+ Ensuring customer satisfaction (CSAT) and strive to meet service metrics.
+ Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
+ A typical day will likely involve fielding between 75 to 100 calls.
+ Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
+ Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
+ Attention to detail, accuracy, and accountability for your work product.
+ Designated quiet area to complete calls while working from home
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check.
**Remote Working and Technology Requirements**
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
**Technology**
+ NTT DATA will provide a computer and headset for remote work.
+ Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
+ Failure to return equipment may result in collection actions and/or other consequences.
+ Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
+ A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.
**Technical Performance and Issue Tracking**
+ Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
+ Remote employees must adhere to all technical support procedures and protocols.
+ Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.
**Remote Workspace**
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
+ Employees must have a **dedicated, professional workspace** conducive to servicing Customer Service customers with the same quality as an onsite environment.
+ The workspace must be a **permanent, unencumbered location** used daily for work.
+ Employees must work with **minimal distractions** that do not interfere with business operations or service delivery.
+ Ideally, the workspace is **isolated from other household members** and used exclusively for job duties.
+ **Background noise, interruptions from people or pets, and other distractions** must be kept to an absolute minimum to avoid disruptions to customer service.
+ Employees must work from the **same location consistently** unless prior approval is obtained.
+ If a change in work location is necessary:
+ The new location must meet all **Remote Workspace and Technology Requirements** .
+ **Notification to NTT DATA Management** is required before relocating
#INDBPO
#LI-MIWS
**About NTT DATA**
NTT DATA is a $0+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over 3 billion each year in R&D.
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
Is this job a match or a miss?
View Now
2
BPO Customer Care Associate
33126 Flagami, Florida
NTT America, Inc.
Posted 2 days ago
Job Viewed
Job Description
**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Customer Care Associate to join our team.
Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers.
**Must Live in Continental United States**
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Pay for this role is $20.00hr
The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.
**Basic Qualifications:**
+ 1 year experience (WAH) remote customer service
+ 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
+ Minimum High school diploma or GED.
+ Spanish Bilingual
**Responsibilities:**
+ Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.
+ Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
+ Ensuring customer satisfaction (CSAT) and strive to meet service metrics.
+ Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
+ A typical day will likely involve fielding between 75 to 100 calls.
+ Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
+ Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
+ Attention to detail, accuracy, and accountability for your work product.
+ Designated quiet area to complete calls while working from home
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check.
**Remote Working and Technology Requirements**
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
**Technology**
+ NTT DATA will provide a computer and headset for remote work.
+ Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
+ Failure to return equipment may result in collection actions and/or other consequences.
+ Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
+ A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.
**Technical Performance and Issue Tracking**
+ Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
+ Remote employees must adhere to all technical support procedures and protocols.
+ Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.
**Remote Workspace**
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
+ Employees must have a **dedicated, professional workspace** conducive to servicing Customer Service customers with the same quality as an onsite environment.
+ The workspace must be a **permanent, unencumbered location** used daily for work.
+ Employees must work with **minimal distractions** that do not interfere with business operations or service delivery.
+ Ideally, the workspace is **isolated from other household members** and used exclusively for job duties.
+ **Background noise, interruptions from people or pets, and other distractions** must be kept to an absolute minimum to avoid disruptions to customer service.
+ Employees must work from the **same location consistently** unless prior approval is obtained.
+ If a change in work location is necessary:
+ The new location must meet all **Remote Workspace and Technology Requirements** .
+ **Notification to NTT DATA Management** is required before relocating
#INDBPO
#LI-MIWS
**About NTT DATA**
NTT DATA is a $0+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over 3 billion each year in R&D.
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Customer Care Associate to join our team.
Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers.
**Must Live in Continental United States**
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Pay for this role is $20.00hr
The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.
**Basic Qualifications:**
+ 1 year experience (WAH) remote customer service
+ 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
+ Minimum High school diploma or GED.
+ Spanish Bilingual
**Responsibilities:**
+ Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.
+ Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
+ Ensuring customer satisfaction (CSAT) and strive to meet service metrics.
+ Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
+ A typical day will likely involve fielding between 75 to 100 calls.
+ Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
+ Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
+ Attention to detail, accuracy, and accountability for your work product.
+ Designated quiet area to complete calls while working from home
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check.
**Remote Working and Technology Requirements**
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
**Technology**
+ NTT DATA will provide a computer and headset for remote work.
+ Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
+ Failure to return equipment may result in collection actions and/or other consequences.
+ Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
+ A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.
**Technical Performance and Issue Tracking**
+ Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
+ Remote employees must adhere to all technical support procedures and protocols.
+ Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.
**Remote Workspace**
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
+ Employees must have a **dedicated, professional workspace** conducive to servicing Customer Service customers with the same quality as an onsite environment.
+ The workspace must be a **permanent, unencumbered location** used daily for work.
+ Employees must work with **minimal distractions** that do not interfere with business operations or service delivery.
+ Ideally, the workspace is **isolated from other household members** and used exclusively for job duties.
+ **Background noise, interruptions from people or pets, and other distractions** must be kept to an absolute minimum to avoid disruptions to customer service.
+ Employees must work from the **same location consistently** unless prior approval is obtained.
+ If a change in work location is necessary:
+ The new location must meet all **Remote Workspace and Technology Requirements** .
+ **Notification to NTT DATA Management** is required before relocating
#INDBPO
#LI-MIWS
**About NTT DATA**
NTT DATA is a $0+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over 3 billion each year in R&D.
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
Is this job a match or a miss?
View Now
3
BPO Customer Care Associate
33126 Flagami, Florida
NTT DATA North America
Posted 2 days ago
Job Viewed
Job Description
**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Customer Care Associate to join our team.
Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers.
**Must Live in Continental United States**
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Pay for this role is $20.00hr
The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.
**Basic Qualifications:**
+ 1 year experience (WAH) remote customer service
+ 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
+ Minimum High school diploma or GED.
+ Spanish Bilingual
**Responsibilities:**
+ Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.
+ Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
+ Ensuring customer satisfaction (CSAT) and strive to meet service metrics.
+ Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
+ A typical day will likely involve fielding between 75 to 100 calls.
+ Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
+ Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
+ Attention to detail, accuracy, and accountability for your work product.
+ Designated quiet area to complete calls while working from home
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check.
**Remote Working and Technology Requirements**
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
**Technology**
+ NTT DATA will provide a computer and headset for remote work.
+ Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
+ Failure to return equipment may result in collection actions and/or other consequences.
+ Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
+ A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.
**Technical Performance and Issue Tracking**
+ Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
+ Remote employees must adhere to all technical support procedures and protocols.
+ Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.
**Remote Workspace**
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
+ Employees must have a **dedicated, professional workspace** conducive to servicing Customer Service customers with the same quality as an onsite environment.
+ The workspace must be a **permanent, unencumbered location** used daily for work.
+ Employees must work with **minimal distractions** that do not interfere with business operations or service delivery.
+ Ideally, the workspace is **isolated from other household members** and used exclusively for job duties.
+ **Background noise, interruptions from people or pets, and other distractions** must be kept to an absolute minimum to avoid disruptions to customer service.
+ Employees must work from the **same location consistently** unless prior approval is obtained.
+ If a change in work location is necessary:
+ The new location must meet all **Remote Workspace and Technology Requirements** .
+ **Notification to NTT DATA Management** is required before relocating
#INDBPO
#LI-MIWS
**About NTT DATA**
NTT DATA is a $0+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over 3 billion each year in R&D.
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Customer Care Associate to join our team.
Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers.
**Must Live in Continental United States**
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Pay for this role is $20.00hr
The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.
**Basic Qualifications:**
+ 1 year experience (WAH) remote customer service
+ 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
+ Minimum High school diploma or GED.
+ Spanish Bilingual
**Responsibilities:**
+ Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.
+ Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
+ Ensuring customer satisfaction (CSAT) and strive to meet service metrics.
+ Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
+ A typical day will likely involve fielding between 75 to 100 calls.
+ Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
+ Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
+ Attention to detail, accuracy, and accountability for your work product.
+ Designated quiet area to complete calls while working from home
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check.
**Remote Working and Technology Requirements**
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
**Technology**
+ NTT DATA will provide a computer and headset for remote work.
+ Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
+ Failure to return equipment may result in collection actions and/or other consequences.
+ Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
+ A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.
**Technical Performance and Issue Tracking**
+ Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
+ Remote employees must adhere to all technical support procedures and protocols.
+ Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.
**Remote Workspace**
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
+ Employees must have a **dedicated, professional workspace** conducive to servicing Customer Service customers with the same quality as an onsite environment.
+ The workspace must be a **permanent, unencumbered location** used daily for work.
+ Employees must work with **minimal distractions** that do not interfere with business operations or service delivery.
+ Ideally, the workspace is **isolated from other household members** and used exclusively for job duties.
+ **Background noise, interruptions from people or pets, and other distractions** must be kept to an absolute minimum to avoid disruptions to customer service.
+ Employees must work from the **same location consistently** unless prior approval is obtained.
+ If a change in work location is necessary:
+ The new location must meet all **Remote Workspace and Technology Requirements** .
+ **Notification to NTT DATA Management** is required before relocating
#INDBPO
#LI-MIWS
**About NTT DATA**
NTT DATA is a $0+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over 3 billion each year in R&D.
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
Is this job a match or a miss?
View Now
4
BPO Customer Care Associate
79995 El Paso, Texas
NTT America, Inc.
Posted 6 days ago
Job Viewed
Job Description
**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Customer Care Associate to join our team.
Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers.
**Must Live in Continental United States**
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.
**Basic Qualifications:**
+ 1 year experience (WAH) remote customer service
+ 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
+ Minimum High school diploma or GED.
+ Spanish Bilingual
**Responsibilities:**
+ Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.
+ Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
+ Ensuring customer satisfaction (CSAT) and strive to meet service metrics.
+ Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
+ A typical day will likely involve fielding between 75 to 100 calls.
+ Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
+ Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
+ Attention to detail, accuracy, and accountability for your work product.
+ Designated quiet area to complete calls while working from home
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check.
**Remote Working and Technology Requirements**
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
**Technology**
+ NTT DATA will provide a computer and headset for remote work.
+ Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
+ Failure to return equipment may result in collection actions and/or other consequences.
+ Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
+ A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.
**Technical Performance and Issue Tracking**
+ Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
+ Remote employees must adhere to all technical support procedures and protocols.
+ Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.
**Remote Workspace**
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
+ Employees must have a **dedicated, professional workspace** conducive to servicing Customer Service customers with the same quality as an onsite environment.
+ The workspace must be a **permanent, unencumbered location** used daily for work.
+ Employees must work with **minimal distractions** that do not interfere with business operations or service delivery.
+ Ideally, the workspace is **isolated from other household members** and used exclusively for job duties.
+ **Background noise, interruptions from people or pets, and other distractions** must be kept to an absolute minimum to avoid disruptions to customer service.
+ Employees must work from the **same location consistently** unless prior approval is obtained.
+ If a change in work location is necessary:
+ The new location must meet all **Remote Workspace and Technology Requirements** .
+ **Notification to NTT DATA Management** is required before relocating
#INDBPO
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Customer Care Associate to join our team.
Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers.
**Must Live in Continental United States**
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.
**Basic Qualifications:**
+ 1 year experience (WAH) remote customer service
+ 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
+ Minimum High school diploma or GED.
+ Spanish Bilingual
**Responsibilities:**
+ Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.
+ Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
+ Ensuring customer satisfaction (CSAT) and strive to meet service metrics.
+ Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
+ A typical day will likely involve fielding between 75 to 100 calls.
+ Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
+ Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
+ Attention to detail, accuracy, and accountability for your work product.
+ Designated quiet area to complete calls while working from home
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check.
**Remote Working and Technology Requirements**
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
**Technology**
+ NTT DATA will provide a computer and headset for remote work.
+ Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
+ Failure to return equipment may result in collection actions and/or other consequences.
+ Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
+ A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.
**Technical Performance and Issue Tracking**
+ Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
+ Remote employees must adhere to all technical support procedures and protocols.
+ Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.
**Remote Workspace**
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
+ Employees must have a **dedicated, professional workspace** conducive to servicing Customer Service customers with the same quality as an onsite environment.
+ The workspace must be a **permanent, unencumbered location** used daily for work.
+ Employees must work with **minimal distractions** that do not interfere with business operations or service delivery.
+ Ideally, the workspace is **isolated from other household members** and used exclusively for job duties.
+ **Background noise, interruptions from people or pets, and other distractions** must be kept to an absolute minimum to avoid disruptions to customer service.
+ Employees must work from the **same location consistently** unless prior approval is obtained.
+ If a change in work location is necessary:
+ The new location must meet all **Remote Workspace and Technology Requirements** .
+ **Notification to NTT DATA Management** is required before relocating
#INDBPO
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
Is this job a match or a miss?
View Now
5
BPO Customer Care Associate
79995 El Paso, Texas
NTT DATA North America
Posted 6 days ago
Job Viewed
Job Description
**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Customer Care Associate to join our team.
Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers.
**Must Live in Continental United States**
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.
**Basic Qualifications:**
+ 1 year experience (WAH) remote customer service
+ 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
+ Minimum High school diploma or GED.
+ Spanish Bilingual
**Responsibilities:**
+ Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.
+ Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
+ Ensuring customer satisfaction (CSAT) and strive to meet service metrics.
+ Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
+ A typical day will likely involve fielding between 75 to 100 calls.
+ Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
+ Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
+ Attention to detail, accuracy, and accountability for your work product.
+ Designated quiet area to complete calls while working from home
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check.
**Remote Working and Technology Requirements**
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
**Technology**
+ NTT DATA will provide a computer and headset for remote work.
+ Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
+ Failure to return equipment may result in collection actions and/or other consequences.
+ Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
+ A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.
**Technical Performance and Issue Tracking**
+ Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
+ Remote employees must adhere to all technical support procedures and protocols.
+ Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.
**Remote Workspace**
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
+ Employees must have a **dedicated, professional workspace** conducive to servicing Customer Service customers with the same quality as an onsite environment.
+ The workspace must be a **permanent, unencumbered location** used daily for work.
+ Employees must work with **minimal distractions** that do not interfere with business operations or service delivery.
+ Ideally, the workspace is **isolated from other household members** and used exclusively for job duties.
+ **Background noise, interruptions from people or pets, and other distractions** must be kept to an absolute minimum to avoid disruptions to customer service.
+ Employees must work from the **same location consistently** unless prior approval is obtained.
+ If a change in work location is necessary:
+ The new location must meet all **Remote Workspace and Technology Requirements** .
+ **Notification to NTT DATA Management** is required before relocating
#INDBPO
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Customer Care Associate to join our team.
Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers.
**Must Live in Continental United States**
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.
**Basic Qualifications:**
+ 1 year experience (WAH) remote customer service
+ 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
+ Minimum High school diploma or GED.
+ Spanish Bilingual
**Responsibilities:**
+ Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.
+ Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
+ Ensuring customer satisfaction (CSAT) and strive to meet service metrics.
+ Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
+ A typical day will likely involve fielding between 75 to 100 calls.
+ Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
+ Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
+ Attention to detail, accuracy, and accountability for your work product.
+ Designated quiet area to complete calls while working from home
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check.
**Remote Working and Technology Requirements**
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
**Technology**
+ NTT DATA will provide a computer and headset for remote work.
+ Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
+ Failure to return equipment may result in collection actions and/or other consequences.
+ Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
+ A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.
**Technical Performance and Issue Tracking**
+ Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
+ Remote employees must adhere to all technical support procedures and protocols.
+ Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.
**Remote Workspace**
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
+ Employees must have a **dedicated, professional workspace** conducive to servicing Customer Service customers with the same quality as an onsite environment.
+ The workspace must be a **permanent, unencumbered location** used daily for work.
+ Employees must work with **minimal distractions** that do not interfere with business operations or service delivery.
+ Ideally, the workspace is **isolated from other household members** and used exclusively for job duties.
+ **Background noise, interruptions from people or pets, and other distractions** must be kept to an absolute minimum to avoid disruptions to customer service.
+ Employees must work from the **same location consistently** unless prior approval is obtained.
+ If a change in work location is necessary:
+ The new location must meet all **Remote Workspace and Technology Requirements** .
+ **Notification to NTT DATA Management** is required before relocating
#INDBPO
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
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6
BPO Customer Care Associate
73163 Oklahoma City, Oklahoma
NTT DATA North America
Posted 6 days ago
Job Viewed
Job Description
**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Customer Care Associate to join our team.
Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers.
**Must Live in Continental United States**
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Pay for this role is $20.00hr
The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.
**Basic Qualifications:**
+ 1 year experience (WAH) remote customer service
+ 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
+ Minimum High school diploma or GED.
+ Spanish Bilingual
**Responsibilities:**
+ Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.
+ Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
+ Ensuring customer satisfaction (CSAT) and strive to meet service metrics.
+ Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
+ A typical day will likely involve fielding between 75 to 100 calls.
+ Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
+ Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
+ Attention to detail, accuracy, and accountability for your work product.
+ Designated quiet area to complete calls while working from home
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check.
**Remote Working and Technology Requirements**
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
**Technology**
+ NTT DATA will provide a computer and headset for remote work.
+ Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
+ Failure to return equipment may result in collection actions and/or other consequences.
+ Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
+ A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.
**Technical Performance and Issue Tracking**
+ Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
+ Remote employees must adhere to all technical support procedures and protocols.
+ Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.
**Remote Workspace**
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
+ Employees must have a **dedicated, professional workspace** conducive to servicing Customer Service customers with the same quality as an onsite environment.
+ The workspace must be a **permanent, unencumbered location** used daily for work.
+ Employees must work with **minimal distractions** that do not interfere with business operations or service delivery.
+ Ideally, the workspace is **isolated from other household members** and used exclusively for job duties.
+ **Background noise, interruptions from people or pets, and other distractions** must be kept to an absolute minimum to avoid disruptions to customer service.
+ Employees must work from the **same location consistently** unless prior approval is obtained.
+ If a change in work location is necessary:
+ The new location must meet all **Remote Workspace and Technology Requirements** .
+ **Notification to NTT DATA Management** is required before relocating
#INDBPO
#LI-MIWS
**About NTT DATA**
NTT DATA is a $0+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over 3 billion each year in R&D.
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Customer Care Associate to join our team.
Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers.
**Must Live in Continental United States**
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Pay for this role is $20.00hr
The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.
**Basic Qualifications:**
+ 1 year experience (WAH) remote customer service
+ 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
+ Minimum High school diploma or GED.
+ Spanish Bilingual
**Responsibilities:**
+ Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.
+ Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
+ Ensuring customer satisfaction (CSAT) and strive to meet service metrics.
+ Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
+ A typical day will likely involve fielding between 75 to 100 calls.
+ Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
+ Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
+ Attention to detail, accuracy, and accountability for your work product.
+ Designated quiet area to complete calls while working from home
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check.
**Remote Working and Technology Requirements**
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
**Technology**
+ NTT DATA will provide a computer and headset for remote work.
+ Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
+ Failure to return equipment may result in collection actions and/or other consequences.
+ Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
+ A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.
**Technical Performance and Issue Tracking**
+ Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
+ Remote employees must adhere to all technical support procedures and protocols.
+ Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.
**Remote Workspace**
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
+ Employees must have a **dedicated, professional workspace** conducive to servicing Customer Service customers with the same quality as an onsite environment.
+ The workspace must be a **permanent, unencumbered location** used daily for work.
+ Employees must work with **minimal distractions** that do not interfere with business operations or service delivery.
+ Ideally, the workspace is **isolated from other household members** and used exclusively for job duties.
+ **Background noise, interruptions from people or pets, and other distractions** must be kept to an absolute minimum to avoid disruptions to customer service.
+ Employees must work from the **same location consistently** unless prior approval is obtained.
+ If a change in work location is necessary:
+ The new location must meet all **Remote Workspace and Technology Requirements** .
+ **Notification to NTT DATA Management** is required before relocating
#INDBPO
#LI-MIWS
**About NTT DATA**
NTT DATA is a $0+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over 3 billion each year in R&D.
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
Is this job a match or a miss?
View Now
7
BPO Customer Care Associate
73163 Oklahoma City, Oklahoma
NTT America, Inc.
Posted 6 days ago
Job Viewed
Job Description
**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Customer Care Associate to join our team.
Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers.
**Must Live in Continental United States**
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Pay for this role is $20.00hr
The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.
**Basic Qualifications:**
+ 1 year experience (WAH) remote customer service
+ 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
+ Minimum High school diploma or GED.
+ Spanish Bilingual
**Responsibilities:**
+ Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.
+ Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
+ Ensuring customer satisfaction (CSAT) and strive to meet service metrics.
+ Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
+ A typical day will likely involve fielding between 75 to 100 calls.
+ Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
+ Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
+ Attention to detail, accuracy, and accountability for your work product.
+ Designated quiet area to complete calls while working from home
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check.
**Remote Working and Technology Requirements**
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
**Technology**
+ NTT DATA will provide a computer and headset for remote work.
+ Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
+ Failure to return equipment may result in collection actions and/or other consequences.
+ Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
+ A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.
**Technical Performance and Issue Tracking**
+ Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
+ Remote employees must adhere to all technical support procedures and protocols.
+ Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.
**Remote Workspace**
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
+ Employees must have a **dedicated, professional workspace** conducive to servicing Customer Service customers with the same quality as an onsite environment.
+ The workspace must be a **permanent, unencumbered location** used daily for work.
+ Employees must work with **minimal distractions** that do not interfere with business operations or service delivery.
+ Ideally, the workspace is **isolated from other household members** and used exclusively for job duties.
+ **Background noise, interruptions from people or pets, and other distractions** must be kept to an absolute minimum to avoid disruptions to customer service.
+ Employees must work from the **same location consistently** unless prior approval is obtained.
+ If a change in work location is necessary:
+ The new location must meet all **Remote Workspace and Technology Requirements** .
+ **Notification to NTT DATA Management** is required before relocating
#INDBPO
#LI-MIWS
**About NTT DATA**
NTT DATA is a $0+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over 3 billion each year in R&D.
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Customer Care Associate to join our team.
Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers.
**Must Live in Continental United States**
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Pay for this role is $20.00hr
The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.
**Basic Qualifications:**
+ 1 year experience (WAH) remote customer service
+ 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
+ Minimum High school diploma or GED.
+ Spanish Bilingual
**Responsibilities:**
+ Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.
+ Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
+ Ensuring customer satisfaction (CSAT) and strive to meet service metrics.
+ Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
+ A typical day will likely involve fielding between 75 to 100 calls.
+ Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
+ Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
+ Attention to detail, accuracy, and accountability for your work product.
+ Designated quiet area to complete calls while working from home
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check.
**Remote Working and Technology Requirements**
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
**Technology**
+ NTT DATA will provide a computer and headset for remote work.
+ Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
+ Failure to return equipment may result in collection actions and/or other consequences.
+ Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
+ A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.
**Technical Performance and Issue Tracking**
+ Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
+ Remote employees must adhere to all technical support procedures and protocols.
+ Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.
**Remote Workspace**
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
+ Employees must have a **dedicated, professional workspace** conducive to servicing Customer Service customers with the same quality as an onsite environment.
+ The workspace must be a **permanent, unencumbered location** used daily for work.
+ Employees must work with **minimal distractions** that do not interfere with business operations or service delivery.
+ Ideally, the workspace is **isolated from other household members** and used exclusively for job duties.
+ **Background noise, interruptions from people or pets, and other distractions** must be kept to an absolute minimum to avoid disruptions to customer service.
+ Employees must work from the **same location consistently** unless prior approval is obtained.
+ If a change in work location is necessary:
+ The new location must meet all **Remote Workspace and Technology Requirements** .
+ **Notification to NTT DATA Management** is required before relocating
#INDBPO
#LI-MIWS
**About NTT DATA**
NTT DATA is a $0+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over 3 billion each year in R&D.
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
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8
Customer Care Associate I - FM
32232 Jacksonville, Florida
HD Supply
Posted 2 days ago
Job Viewed
Job Description
**Job Summary**
Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.
**Major Tasks, Responsibilities, and Key Accountabilities**
+ Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
+ Performs necessary follow-up to ensure customer service expectations are met.
+ Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
+ Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
+ Uses computerized system for tracking, information gathering, and/or troubleshooting.
+ Resolves customer issues including issuance of credit concessions.
+ Refers complex, non-standard problems to supervisor.
**Nature and Scope**
+ Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
+ Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
+ None.
**Work Environment**
+ Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
+ Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
+ No travel required.
**Education and Experience**
+ HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.
**Our Goals for Diversity, Equity, and Inclusion**
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
**Equal Employment Opportunity**
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.
Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.
**Major Tasks, Responsibilities, and Key Accountabilities**
+ Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
+ Performs necessary follow-up to ensure customer service expectations are met.
+ Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
+ Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
+ Uses computerized system for tracking, information gathering, and/or troubleshooting.
+ Resolves customer issues including issuance of credit concessions.
+ Refers complex, non-standard problems to supervisor.
**Nature and Scope**
+ Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
+ Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
+ None.
**Work Environment**
+ Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
+ Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
+ No travel required.
**Education and Experience**
+ HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.
**Our Goals for Diversity, Equity, and Inclusion**
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
**Equal Employment Opportunity**
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.
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9