61,528 Customer Care Positions jobs in the United States

The Customer Care Specialist delivers responsive, empathetic support to customers across phone, email, and chat. This role helps ensure a smooth, positive customer experience by resolving issues, answering questions, and supporting the company’s e-commerce platform. It’s an excellent opportunity for growth, skill-building, and career development.

Key Responsibilities:

• Respond to customer inquiries with professionalism and empathy.
• Troubleshoot issues and escalate complex cases as needed.
• Maintain accurate records of all interactions.
• Assist customers in navigating the e-commerce website.
• Stay up to date on products, systems, and tools.
• Collaborate with teammates and other departments to solve problems.
• Identify recurring issues and suggest process improvements.
• Take initiative to meet performance goals and adapt to change.

Qualifications:

• Associate degree preferred.
• 1–2 years of customer service experience (retail, call center, or support).
• Strong communication, organizational, and problem-solving skills.
• Proficiency with basic computer systems; CRM experience a plus.
• Team-oriented, adaptable, and eager to learn.
• Optometry industry experience a plus!

Customer Care Advocate

Hybrid – Columbus, OH (Training onsite)

2-Month Contract to Hire

Qualifications:

· High school diploma or equivalent required

· Two years of customer service experience over the phone or in person

· Passion for providing excellent customer service

· High level of interpersonal skills with ability to handle sensitive, confidential situations and built trust with patients calling in

· High proficiency with technology and using multiple computer-based systems with ability to learn new programs

Responsibilities:

· Speak with patients to assess their needs through actively listening to their concerns and questions and making appropriate recommendations and clarifications

· Coordinate outpatient appointments across multiple specialties including routine visits, urgent and emergency issues and associated testing

· Work with callers to resolve complex problems by gaining understanding of large-scale operational processes

· Become a subject matter expert, understanding the nuanced processes of determining appropriate appointment needs and provider preferences

· Utilize software systems to facilitate patient interactions

· Provide outstanding customer service to callers through listening, empathy and understanding the needs of each individual patient

· Help promote a culture of positivity and teamwork across your team

ABOUT EIGHT ELEVEN:

At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting and staffing needs.

For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

What will I be doing?

In this customer-centric role, you will use your exceptional interpersonal skills and savvy negotiation skills to confidently save and retain clients who call ATI from the various media platforms such as media advertising or partner referrals. Once they call us expressing interest in our services, it is your job to convert them to an appointment with our outside sales team! Also, you will follow up on all prospects until they decide on a partner to use. Our team approach ensures you will have quality training; a host of terrific leads; and superior support to help you convince our callers to become customers. This is the job to have -- as our company is skyrocketing thanks to our marketing efforts!

Some of your Essential Job Functions:

• must be able to multitask/Excellent written and oral communications
• Responsible for skillfully retaining customers through positive customer relationship building.
• Save and re-sell the value of our products and services by adequately aligning their features, benefits, and price with the needs of our customers.
• Adhere to productivity metrics to ensure all calls are handled in a timely and efficient manner

You are a match if you possess the following:

• Customer-centric mentality and passion for the customer
• A Minimum of 2 years with extensive inbound phone calls or call center experience preferred
• Must be willing to work nights and weekends
• Effective listening skills with a high level of empathy to solve problems
• Ability to probe and correctly identify customer needs/concerns.
• Proven track record of success building relationships over the phone.
• Ideal candidates will have 2+ years of sales-driven customer service.
• Bilingual in Spanish and English communication is highly preferred.
• Strong verbal and written communication skills
• Adept in technology
• Ability to work in a fast-paced environment
• Positive attitude towards new challenges
• Takes initiative and ownership
• Strong commitment to compliance and doing the right thing