474 Customer Care Positions jobs in Peoria

Natural Grocers Good4U Crew Member

The job in a nutshell:

Do you have a passion for helping people? Do you believe that you can change the world with your food choices? How about nutrition; do you like to learn and help people live healthier? Yes? Well, do we have the job for you! A Natural Grocers Good4U Crew Member plays a critical role in helping Natural Grocers be the most awesome place possible where food quality actually matters, affordability is a must and health is what we are buzzing about. We have a lot going on, so we don't think you'll get bored! From stocking, greeting and cashiering, to promoting special events, and our one-of-a-kind Nutrient to Know About program, you will have the opportunity to use your people skills, passion for talking and learning about nutrition, energy, and excitement in this multifaceted entry-level position. We are looking for Good4UCrew Members that will join us in our enthusiasm and passion for helping people and the environment. Sound good? Keep reading

Applications are accepted for this position on an ongoing basis.

Responsibilities

The nitty-gritty, what is essential in this role?

• Providing world class customer service
• Cashiering duties
• Providing support in various departments
• Support Company initiatives
• Gain product knowledge

So there you have it! That's the basics of the job, pretty awesome, right! Of course, all our Good4U Crew Members are considered to be "all hands on deck" and ready to help with whatever needs to get done in order to support the team. Don't forget, we like to have fun here at Natural Grocers! Bring your smile every day and jump onboard with one of the most amazing companies ever, seriously, it really is.

Qualifications

Recipe for Success:

Do you have the experience/skills/education we are looking for?

Here at Natural Grocers we don't see ourselves as just another run of the mill grocery store, no way, we are much more than that! We have a purpose here and we are all committed to seeing our customers, communities, and planet get healthier as we strive for the highest food quality standards. Not to brag or anything, but you won't find anyone, anywhere beat our food quality standards- seriously. Our Good4U Crew Members carry this passion and mission every day. No matter how big or small the task at hand, our Crew knows that they are contributing big time to a ginormous mission!

• STRONG people skills!
• Retail experience
• Cashiering skills/Money handling
• Ability to pass food safety training courses and/or certifications
• Attention to detail
• Ability to manage changing priorities
• Sense of urgency in the completion of tasks
• Ability to take direction and follow through

Now don't be taking this job description as an employment contract. Remember, just by acknowledging this doesn't mean we are guaranteeing a job or that there isn't going to be some additional duties we need you to jump on board with. There is a chance that this job description may change without notice. Sometimes change just sneaks up on you! Our Good4U Crew Members must be willing to tackle all tasks assigned. Look at it as a personal challenge; we know you got this!

Here's an overview of the benefits we offer our Good4U Crew to help ensure the health and wellbeing of you and your family, now and well into the future:

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 earned as store credit annually)
• Holiday Pay for 5 Holidays Stores Closed
• Paid Time Off (sick days and vacation) that Increases with Tenure
• Paid Nutrition Education
• Good4U Crew Member Discount
• Npower Program (customer appreciation and rewards program)
• Regular, Scheduled Pay Increases
• Advancement Opportunities and Career Development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program

Full-Time Crew Members (30+ hours/week)

• Medical, Dental and Vision Insurance
• Paid Parental Leave
• Paid Medical Leave (through company paid short-term disability insurance)
• Company Paid Short-Term Disability Insurance
• Company Paid Life Insurance
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
• Retirement Savings Plan (401k) with discretionary Company Match
• Healthcare and Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA) with Company Match

Diversity Statement

At the heart of Natural Grocers' commitment to our community and crew is this belief: All people should be empowered to experience health and wellbeing! We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.

At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all. We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table. We're committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.

Physical Capabilities and Environmental Demands:

• N = Never
• O = Occasional; 1-33% of time
• F = Frequent; 34-66% of time
• C = Constant; 67-100% of time

Physical Requirements:

• Must have the ability to constantly lift or carry up to 10 lbs., frequently lift or carry 11-20 lbs., and occasionally lift or carry 21-50 lbs. Must also have the ability to occasionally lift or carry 51-100 lbs. with a team lift.
• Must have the ability to frequently push or pull up to 15 lbs. and occasionally push or pull 16-100 lbs.
• Must be able to occasionally use the computer for data entry and use of mouse.
• Must be able to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.
• Must be able to frequently to reach above chest.
• Must be able to occasionally sit, squat, kneel, and climb as needed.

Environmental Requirements:

• Must be able to frequently work with sharp tools and equipment, dust, fumes, and congested worksite.
• Must be able to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress.

Natural Grocers Good4U Crew Member

The job in a nutshell:

Do you have a passion for helping people? Do you believe that you can change the world with your food choices? How about nutrition; do you like to learn and help people live healthier? Yes? Well, do we have the job for you! A Natural Grocers Good4U Crew Member plays a critical role in helping Natural Grocers be the most awesome place possible where food quality actually matters, affordability is a must and health is what we are buzzing about. We have a lot going on, so we don't think you'll get bored! From stocking, greeting and cashiering, to promoting special events, and our one-of-a-kind Nutrient to Know About program, you will have the opportunity to use your people skills, passion for talking and learning about nutrition, energy, and excitement in this multifaceted entry-level position. We are looking for Good4UCrew Members that will join us in our enthusiasm and passion for helping people and the environment. Sound good? Keep reading

Applications are accepted for this position on an ongoing basis.

Responsibilities

The nitty-gritty, what is essential in this role?

• Providing world class customer service
• Cashiering duties
• Providing support in various departments
• Support Company initiatives
• Gain product knowledge

So there you have it! That's the basics of the job, pretty awesome, right! Of course, all our Good4U Crew Members are considered to be "all hands on deck" and ready to help with whatever needs to get done in order to support the team. Don't forget, we like to have fun here at Natural Grocers! Bring your smile every day and jump onboard with one of the most amazing companies ever, seriously, it really is.

Qualifications

Recipe for Success:

Do you have the experience/skills/education we are looking for?

Here at Natural Grocers we don't see ourselves as just another run of the mill grocery store, no way, we are much more than that! We have a purpose here and we are all committed to seeing our customers, communities, and planet get healthier as we strive for the highest food quality standards. Not to brag or anything, but you won't find anyone, anywhere beat our food quality standards- seriously. Our Good4U Crew Members carry this passion and mission every day. No matter how big or small the task at hand, our Crew knows that they are contributing big time to a ginormous mission!

• STRONG people skills!
• Retail experience
• Cashiering skills/Money handling
• Ability to pass food safety training courses and/or certifications
• Attention to detail
• Ability to manage changing priorities
• Sense of urgency in the completion of tasks
• Ability to take direction and follow through

Now don't be taking this job description as an employment contract. Remember, just by acknowledging this doesn't mean we are guaranteeing a job or that there isn't going to be some additional duties we need you to jump on board with. There is a chance that this job description may change without notice. Sometimes change just sneaks up on you. Our Good4U Crew Members must be willing to tackle all tasks assigned. Look at it as a personal challenge; we know you got this!

Benefits

All Crew Members

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 earned as store credit annually)
• Holiday Pay for 5 Holidays Stores Closed
• Paid Time Off (sick days and vacation) that Increases with Tenure
• Paid Nutrition Education
• Good4U Crew Member Discount
• Npower Program (customer appreciation and rewards program)
• Regular, Scheduled Pay Increases
• Advancement Opportunities and Career Development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program

Full-Time Crew Members (30+ hours/week)

• Medical, Dental and Vision Insurance
• Paid Parental Leave
• Paid Medical Leave (through company paid short-term disability insurance)
• Company Paid Short-Term Disability Insurance
• Company Paid Life Insurance
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
• Retirement Savings Plan (401k) with discretionary Company Match
• Healthcare and Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA) with Company Match
Diversity Statement

At the heart of Natural Grocers' commitment to our community and crew is this belief: All people should be empowered to experience health and wellbeing! We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.

At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all. We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table. We're committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.

Physical Capabilities and Environmental Demands

Physical Requirements:

• Must have the ability to constantly lift or carry up to 10 lbs., frequently lift or carry 11-20 lbs., and occasionally lift or carry 21-50 lbs. Must also have the ability to occasionally lift or carry 51-100 lbs. with a team lift.
• Must have the ability to frequently push or pull up to 15 lbs. and occasionally push or pull 16-100 lbs.
• Must be able to occasionally use the computer for data entry and use of mouse.
• Must be able to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.
• Must be able to frequently to reach above chest.
• Must be able to occasionally sit, squat, kneel, and climb as needed.

Environmental Requirements:

• Must be able to frequently work with sharp tools and equipment, dust, fumes, and congested worksite.
• Must be able to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress.

_We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow._
At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Unit Manager, Customer Care in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures, in a unit where the focus is on assisting passengers with boarding flights. The successful candidate will have proven success as a team leader with the ability to preplan manpower and equipment. This position will report to the Department Manager, Customer Care.
**Essential Duties:**
+ Keep both the company goals and customer expectations in mind when overseeing daily operations
+ Coach and provide career development to the staff
+ Correct non-compliant behavior and impose corrective action as required
+ Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
+ Manage the operational activities of the department in accordance with established policies and procedures
+ Manage a team with varied duties to include supervisors and agents
+ Administrative duties to include daily/weekly/monthly reports
+ Responsible for staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, and back up for absent employees
+ Conduct employee performance reviews
**Job Qualifications and Competencies:**
+ Proven success as a Team Leader with ability to preplan manpower and equipment
+ Ability to work independently, set and meet own deadlines
+ Ability to work well with all levels of management and support staff
+ Able to defuse conflicts among team members
+ Familiarity with Microsoft Office Suite
+ Prior experience with internal controls processes for accountable items
**Preferred Qualifications:**
+ Two (2) years of supervisory experience in both Ramp and Customer Service
+ Working knowledge of Airport Operations Area (AOA) environment
+ Extensive knowledge of QIK, Sabre, and the Internal Controls Manual (ICM)
+ Bachelor's Degree in Aviation, Business, or related field
**Work Environment:**
+ Use of computers and other office equipment
+ Airport terminal environment, subject to varied weather conditions and elevated noise levels
+ All shifts including weekends, nights, holidays and/or irregular shifts
**Physical Requirements:**
+ Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
+ Handle objects up to 70 pounds
+ Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.
_Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age._
Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
**Starting Rate:**
$50,000.00/Annual Salary
_All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status._ __
_I_ _n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria._
Job Application Deadline:
October 22, 2025
**Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.**
Our team is a diverse group of people, all with a passion for aviation. We strive for excellence, and recognize that everyone - no matter which job title they hold - is responsible for our success. We celebrate our accomplishments together and learn from our mistakes. We hold each other accountable. We work as a team. We care for each other. We are Piedmont.
If you need a reasonable accommodation for any part of the application process, please email us at

What will I be doing?

In this customer-centric role, you will use your exceptional interpersonal skills and savvy negotiation skills to confidently save and retain clients who call ATI from the various media platforms such as media advertising or partner referrals. Once they call us expressing interest in our services, it is your job to convert them to an appointment with our outside sales team! Also, you will follow up on all prospects until they decide on a partner to use. Our team approach ensures you will have quality training; a host of terrific leads; and superior support to help you convince our callers to become customers. This is the job to have -- as our company is skyrocketing thanks to our marketing efforts!

Some of your Essential Job Functions:

• must be able to multitask/Excellent written and oral communications
• Responsible for skillfully retaining customers through positive customer relationship building.
• Save and re-sell the value of our products and services by adequately aligning their features, benefits, and price with the needs of our customers.
• Adhere to productivity metrics to ensure all calls are handled in a timely and efficient manner

You are a match if you possess the following:

• Customer-centric mentality and passion for the customer
• A Minimum of 2 years with extensive inbound phone calls or call center experience preferred
• Must be willing to work nights and weekends
• Effective listening skills with a high level of empathy to solve problems
• Ability to probe and correctly identify customer needs/concerns.
• Proven track record of success building relationships over the phone.
• Ideal candidates will have 2+ years of sales-driven customer service.
• Bilingual in Spanish and English communication is highly preferred.
• Strong verbal and written communication skills
• Adept in technology
• Ability to work in a fast-paced environment
• Positive attitude towards new challenges
• Takes initiative and ownership
• Strong commitment to compliance and doing the right thing

**Timing: 8am to 8pm CT (8-hour shifts Mon - Fri)**
**Duration: 3 + FTE Possibility**
**Job Description:**
Assisting members with their pharmacy benefit plans via incoming phone calls. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. You will have the opportunity to service a variety of clients and call types as our business is every changing and evolving. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities
**Responsibilities:**
+ Handel high volume of Inbound and Outbound Calls
+ Communication with the provider and member regarding their prior authorization/ PBM/ Medicare.
+ Review and process prior authorization requests by collecting necessary clinical and insurance documentation, ensuring all required information is accurate and complete for insurance approval.
**Skills:**
+ Prior Authorization
+ Inbound and outbound call
+ Customer support
+ Knowledge of Medicare and Medicaid
+ PBM
**Experience:**
+ 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
+ Computer proficiency in Windows-based applications
**Education:**
+ High School Diploma/ GED
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ( .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.

**SHIFT:** Your new hire training will take place Monday-Friday, 8:00am-5pm EST, mandatory attendance is required. Once you have completed new hire training, you will take part in a shift bid to determine your schedule.
Shift bid schedule is based on business need. Must be open & flexible to work any hours 8am EST to 9:00pm EST & will also involve Saturday hours.
**_What Customer Service Operations contributes to Cardinal Health_**
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
**_Job Summary_**
Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center.
The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order.
**_Responsibilities_**
The Customer Care Representative operates as a "Universal Agent", who is able to meet the needs of our customers throughout the entire order placement lifecycle. Ultimately, qualified candidates, will be responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day.
+ Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies while having sincere interest in the speaker
+ Ability to handle high call volumes consistently throughout the workday that range in complexity and sensitivity while maintaining composure with customers
+ Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed
+ Operate company provided hardware and navigate multiple computer programs throughout the day to address customer's concerns
+ Consults with Supervisor or Team Lead on complex and unusual problems
+ Adhere to business processes to ensure all work is being done compliantly and in accordance with regulatory standards
+ Navigate multiple systems and consult with internal resources to provide order status updates to achieve first time call resolution
+ Interpret the meaning of insurance terminology, plans and documentation and explain what it means in an easy-to-understand way
+ Explain our products and offerings to our customers to ensure compatible with customer conditions
+ Identify and communicate appropriate next steps and expectations to customers based upon system messaging, insurance requirements, and order placement process
+ Maintain a positive, empathetic, and professional attitude toward customers and co-workers at all times
**_Qualifications_**
+ High school diploma, GED or equivalent, or equivalent work experience, preferred
+ 2-4 years' experience in high volume call center preferred where communication and active listening skills have been utilized
+ Previous experience working in a remote/work from home setting is preferred
+ Prior experience working with Microsoft Office is preferred
+ Prior experience working with order placement systems and tools preferred
+ Customer service experience in prior healthcare industry preferred
+ Root cause analysis experience preferred
+ Familiarity with call-center phone systems preferred
+ Excellent Phone Skills with a focus on quality
+ Previous experience being able to achieve daily call center metrics including but not limited to average handle time, adherence, average speed to answer, QA
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
**REMOTE DETAILS:** You will work from home, full-time.
_As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet._
**Internet requirements include the following:**
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are **_NOT_** acceptable.
+ _If having connectivity issues and our IT dept. suspects connectivity issues are due to your ISP or your current set up, we will request that you change providers or rework your set up to not disrupt your daily productivity._
Download speed of (25Mbps - Minimum) but (50Mbps - Recommended) if nobody else at home streaming.
Upload speed of (10Mbps - Recommended)
Ping Rate Maximum of 30ms (milliseconds)
Hardwired to the router
Surge protector with Network Line Protection for CAH issued equipment
**WHO WE ARE:** Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare's most complicated challenges - now, and in the future.
**Anticipated hourly range:** $15.75/hr. - $18.50/hr.
**Bonus eligible:** NO
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/16/2025 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

Description
Amazon One Medical is a human-centered, technology-powered primary care organization dedicated to making high-quality healthcare more accessible, affordable, and convenient. We deliver care through a national network of 214 medical offices across more than 20 U.S. markets, alongside 24/7 on-demand virtual services. Our membership-based model serves both individual consumers and employees at over 7,000 companies. Since becoming a publicly traded company in 2020, Amazon One Medical has continued to grow and innovate. We are committed to building a diverse and inclusive team while fostering a collaborative environment focused on delivering exceptional care to our patients, providers, and partners.
We are seeking passionate, service-oriented individuals to support our mission of transforming the primary care experience. As a Healthcare Associate, you will play a key role in delivering high-quality, patient-centered support by managing inquiries through phone and web-based tools using our CI-CARE communication framework. In this role, you will help ensure patients receive timely, compassionate, and effective assistance with scheduling, billing, and navigating the healthcare system. We are looking for innovative problem-solvers with strong administrative and customer service skills who are eager to make a meaningful impact in healthcare.
This is a full-time, hourly, in-person position based at the Amazon One Medical Customer Care Center in Tempe, AZ.
Key job responsibilities
- Follow HIPAA rules to protect patient privacy in all interactions and communications.
- Handle incoming and outgoing patient calls and messages related to insurance, billing, appointment scheduling, and fax management.
- Manage medical records, prior authorizations, referrals, and coordinate care with pharmacies, labs, specialists, and insurance providers.
- Work with providers and operations teams to complete urgent patient care tasks and escalate critical issues to the virtual medical team when necessary.
- Communicate clearly and kindly to ensure a positive patient experience and calmly resolve any concerns.
- Use technology tools like phone systems (NICE), Slack, G Suite, Zoom, and the 1Life Electronic Medical Record System to manage communication and daily tasks.
- Support team growth by actively participating in meetings and huddles, helping solve problems, and assisting in-office providers with urgent patient needs.
A day in the life
Imagine a workday where your communication skills and empathy directly impact patient well-being. You'll be the supportive voice guiding patients through scheduling, billing, and healthcare navigation, using cutting-edge communication tools to deliver exceptional service.
About the team
We are a collaborative, patient-centered group committed to making healthcare more accessible and compassionate. Our team values innovation, inclusivity, and the power of human connection in delivering outstanding medical support.
Basic Qualifications
- At least 6 months of experience working in a contact center OR 1 year in a patient-facing role.
- Proficient with basic computer skills.
- Ability to work a flexible onsite schedule, including nights, weekends, and holidays.
- Must have a high school diploma or equivalent.
Preferred Qualifications
- Strong written and verbal communication skills.
- Proven problem-solving and multitasking abilities.
- Experience with de-escalation techniques.
- Experience using telephony systems like Nice-InContact is a plus.
- Familiarity with G Suite and Electronic Health Record systems is a plus.
- Preferred experience in healthcare areas such as patient scheduling, registration, medical records, insurance verification, or claims processing.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $50,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description
As we continue to expand and transform the primary care experience, we're looking for dynamic and passionate leaders to manage the people, processes, and technology that make One Medical unique. As a Centralized Services Operations Manager, you'll be responsible for meeting One Medical patient promises of exceptional quality of care, access, and truly patient-centered experiences at an affordable cost. You'll execute our mission of delivering high-quality care and service using The One Medical Performance System (TOPS). Specifically, you'll manage the centralized services team members and lead our operations to ensure One Medical is a great experience for both patients and team members.
You are a strong people leader and innovative problem-solver, who is driven to create efficient workflows and cultivate cohesive teams. You are self-aware, a continual learner, and focus on the big picture. You have mastered the art of customer-service, administrative work and motivating a team or peers, especially through times of change. You are currently looking for your next opportunity that has an emphasis on delivering results, driving engagement and all things people management at an organization that is transforming healthcare. If this sounds like you, we would love to connect.
Key job responsibilities
- Support the management of the day to day operations of our inbound and outbound and administrative (back office) centralized patient support center
- Model the ideal team member experience through excellent on-boarding, training, performance feedback, skills coaching, learning opportunities and engaged career development
- Prepares performance reports by collecting and analyzing centralized support specialists data for coaching and feedback. (a team of 15+ support services specialists)
- Audit interactions for quality, compliance and present solutions to enhance patient interactions with our central teams
- Lead team meetings, deliver information and drive KPI's to ensure patient satisfaction and access to care at all times (CSAT/NPS)
- Assist with the development of weekly, monthly and quarterly goals and action plans
- Partners with Leadership to help determine operational center strategies by evaluating team results and objectives.
- Maintains and improves our operations by monitoring system performance and identifying and resolving problems that arise.
- Ensure patients have an amazing experience though timely access to the care they need (pre- and post-visit administrative tasks, messages, and calls) and provide solutions to issues with minimal waste and friction
- Build an engaged team leveraging CICARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other), Active Daily Management, and Lean principles to meet patient and team experience goals
Basic Qualifications
- 5+ years relevant experience managing high-performing teams, with at least 2 years managing customer or patient facing support teams in a high-volume and high productivity based support center.
Preferred Qualifications
-Experience navigating complex national markets and matrix healthcare organizations
-Advanced understanding of regional based healthcare and strong written and verbal communication skills
-Ability to remain calm and in control in all situations to help resolve patient issue with little to no friction
-Advanced customer/patient focus and service skills
-Proven ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture
-Experience developing talent through mentorship and coaching, consistent feedback, goal setting and accountability
-Proven track record of leading successful change management and process improvement efforts
-Experience in healthcare, particularly in collaboration with clinicians, is highly desirable
-Excellent understanding of technology, software and tools along with experience with RingCentral / Nice-InContact a plus
-Familiarity with G Suite and Electronic Health Record systems are a plus
-Ability to work flexible hours in addition to schedules to support 24/7 based clinical operations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $82,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description

As we continue to expand and transform the primary care experience, we’re looking for energetic and passionate people to help manage our patient inquiries, using CI CARE framework that makes One Medical unique. As an Operations Support Specialist, you’ll be responsible for meeting One Medical patient promises of outstanding quality of care, access, and truly patient-centered experiences at an affordable cost. You’ll execute our mission of delivering high-quality care and service. Specifically, you’ll take patient phone calls and handle patient conversations to deliver world class care.

You are a strong and innovative problem-solver, who is driven to help people. You have mastered the art of customer-service, administrative work and are motivated to cultivate change in healthcare. You are currently looking for your next opportunity at an organization that is transforming healthcare we would love to connect.

Key job responsibilities

• Make and take patient phone calls and answer message inquiries (conversations) from our patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management

• Navigating all things healthcare, including but not limited to medical records, authorizations, referrals, and coordinating care among our members’ care partners like pharmacies, testing laboratories, specialists, and insurance

• Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient care

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a positive (phone, messaging or in-system interaction) experience

• Leverage problem-solving skills and our The One Medical Performance System (TOPS) and standard work to guide work, as well as support continual process improvement efforts

• Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work

• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting all in-office providers with urgent & stat patient needs

• De-escalate patient issues and situations involving dissatisfaction both inbound and outbound calling to insure patient satisfaction

Basic Qualifications

• Minimum 1 year of high volume contact center experience and minimum of 1 additional year of direct customer service experience (banking, hospitality, food service, etc.)

OR

• 2 years of high-touch, patient-facing healthcare service roles (e.g., Patient Access Reps, Claims Processors, Pharmacy Benefits Techs, etc.)

Preferred Qualifications

• Proficient skill in Medical Terminology is preferred

• Strong written and verbal communication skills

• Demonstrated Problem Solving and Multitasking skills

• Deescalation skills

• Experience with RingCentral / Nice-InContact a plus

• Familiarity with G Suite and Electronic Health - Record systems are a plus

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $50,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.