100,789 Customer Centric jobs in the United States

**Candidates can be based out of Chicago | Atlanta | New York Metro | San Francisco**
As a **Data Scientist** within the **Customer Analytics Advisory** team at Capgemini Invent, you will play a pivotal role in helping clients transform and optimize their operations by leveraging insights from customer, commercial, and operational data. You will advise clients on the design, development, and deployment of advanced analytics and AI solutions that drive measurable business value.
**Responsibilities:**
+ **Client Advisory & Solution Design**
+ Lead the definition and development of customer analytics and data science solutions.
+ Advise clients on solution architecture, implementation strategies, and best practices.
+ Conduct workshops to identify business pain points, define solution paths, and co-create innovative analytics strategies.
+ **Technical Implementation**
+ Build and deploy machine learning models, customer segmentation algorithms, and predictive analytics solutions.
+ Collaborate with cross-functional teams to integrate analytics into business processes and platforms.
+ Ensure quality assurance, testing, and successful roll-out of analytics solutions.
**Required Qualifications**
+ Bachelor's or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or a related STEM field.
+ **Proven experience in customer analytics, commercial insights, or operational data science.**
+ Strong ability to translate complex data into actionable business insights and recommendations.
+ Hands-on experience with data science tools and programming languages such as Python, SQL, R, or MATLAB.
+ Familiarity with AI/ML techniques, data visualization tools, and cloud platforms.
+ **Experience in delivering analytics use cases in industries such as Consumer Products, Retail, Manufacturing, Life Sciences, or Energy & Utilities.**
+ Agile project delivery experience and understanding of consulting methodologies.
+ Excellent communication and stakeholder management skills.
**Preferred Experience**
+ Currently working in a consulting firm or in a data-driven role within industry.
+ Experience with customer journey analytics, churn prediction, personalization, or marketing optimization.
+ Knowledge of tools such as Tableau, Power BI, Databricks, or cloud ecosystems (AWS, Azure, GCP).
+ Ability to thrive in a matrixed organization and collaborate across diverse teams.
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini Invent**
We challenge the status quo to craft and build transformative human experiences that win hearts and move markets?
Partnering with passionate leaders and visionary entrepreneurs, we apply creativity, strategy, design and data to re-invent businesses, drive growth and orchestrate customer centric transformation.
Together we strive to shape a regenerative future that is both sustainable and inclusive for businesses, people and planet.
**Disclaimer**
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:**
**Organization:** _INVENT PEOPLE S&T_
**Title:** _Capgemini Invent, Customer-Centric Data Analytics - Senior Consultant_
**Location:** _IL-Chicago_
**Requisition ID:** _080707_
**Other Locations:** _US-NY-New York, US-GA-Atlanta_

**Candidates can be based out of Chicago | Atlanta | New York Metro | San Francisco**
As a **Data Scientist** within the **Customer Analytics Advisory** team at Capgemini Invent, you will play a pivotal role in helping clients transform and optimize their operations by leveraging insights from customer, commercial, and operational data. You will advise clients on the design, development, and deployment of advanced analytics and AI solutions that drive measurable business value.
**Responsibilities:**
+ **Client Advisory & Solution Design**
+ Lead the definition and development of customer analytics and data science solutions.
+ Advise clients on solution architecture, implementation strategies, and best practices.
+ Conduct workshops to identify business pain points, define solution paths, and co-create innovative analytics strategies.
+ **Technical Implementation**
+ Build and deploy machine learning models, customer segmentation algorithms, and predictive analytics solutions.
+ Collaborate with cross-functional teams to integrate analytics into business processes and platforms.
+ Ensure quality assurance, testing, and successful roll-out of analytics solutions.
**Required Qualifications**
+ Bachelor's or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or a related STEM field.
+ **Proven experience in customer analytics, commercial insights, or operational data science.**
+ Strong ability to translate complex data into actionable business insights and recommendations.
+ Hands-on experience with data science tools and programming languages such as Python, SQL, R, or MATLAB.
+ Familiarity with AI/ML techniques, data visualization tools, and cloud platforms.
+ **Experience in delivering analytics use cases in industries such as Consumer Products, Retail, Manufacturing, Life Sciences, or Energy & Utilities.**
+ Agile project delivery experience and understanding of consulting methodologies.
+ Excellent communication and stakeholder management skills.
**Preferred Experience**
+ Currently working in a consulting firm or in a data-driven role within industry.
+ Experience with customer journey analytics, churn prediction, personalization, or marketing optimization.
+ Knowledge of tools such as Tableau, Power BI, Databricks, or cloud ecosystems (AWS, Azure, GCP).
+ Ability to thrive in a matrixed organization and collaborate across diverse teams.
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini Invent**
We challenge the status quo to craft and build transformative human experiences that win hearts and move markets?
Partnering with passionate leaders and visionary entrepreneurs, we apply creativity, strategy, design and data to re-invent businesses, drive growth and orchestrate customer centric transformation.
Together we strive to shape a regenerative future that is both sustainable and inclusive for businesses, people and planet.
**Disclaimer**
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:**
**Organization:** _INVENT PEOPLE S&T_
**Title:** _Capgemini Invent, Customer-Centric Data Analytics - Senior Consultant_
**Location:** _IL-Chicago_
**Requisition ID:** _080707_
**Other Locations:** _US-NY-New York, US-GA-Atlanta_

**Candidates can be based out of Chicago | Atlanta | New York Metro | San Francisco**
As a **Data Scientist** within the **Customer Analytics Advisory** team at Capgemini Invent, you will play a pivotal role in helping clients transform and optimize their operations by leveraging insights from customer, commercial, and operational data. You will advise clients on the design, development, and deployment of advanced analytics and AI solutions that drive measurable business value.
**Responsibilities:**
+ **Client Advisory & Solution Design**
+ Lead the definition and development of customer analytics and data science solutions.
+ Advise clients on solution architecture, implementation strategies, and best practices.
+ Conduct workshops to identify business pain points, define solution paths, and co-create innovative analytics strategies.
+ **Technical Implementation**
+ Build and deploy machine learning models, customer segmentation algorithms, and predictive analytics solutions.
+ Collaborate with cross-functional teams to integrate analytics into business processes and platforms.
+ Ensure quality assurance, testing, and successful roll-out of analytics solutions.
**Required Qualifications**
+ Bachelor's or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or a related STEM field.
+ **Proven experience in customer analytics, commercial insights, or operational data science.**
+ Strong ability to translate complex data into actionable business insights and recommendations.
+ Hands-on experience with data science tools and programming languages such as Python, SQL, R, or MATLAB.
+ Familiarity with AI/ML techniques, data visualization tools, and cloud platforms.
+ **Experience in delivering analytics use cases in industries such as Consumer Products, Retail, Manufacturing, Life Sciences, or Energy & Utilities.**
+ Agile project delivery experience and understanding of consulting methodologies.
+ Excellent communication and stakeholder management skills.
**Preferred Experience**
+ Currently working in a consulting firm or in a data-driven role within industry.
+ Experience with customer journey analytics, churn prediction, personalization, or marketing optimization.
+ Knowledge of tools such as Tableau, Power BI, Databricks, or cloud ecosystems (AWS, Azure, GCP).
+ Ability to thrive in a matrixed organization and collaborate across diverse teams.
**Life at Capgemini**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini Invent**
We challenge the status quo to craft and build transformative human experiences that win hearts and move markets?
Partnering with passionate leaders and visionary entrepreneurs, we apply creativity, strategy, design and data to re-invent businesses, drive growth and orchestrate customer centric transformation.
Together we strive to shape a regenerative future that is both sustainable and inclusive for businesses, people and planet.
**Disclaimer**
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
**Job:**
**Organization:** _INVENT PEOPLE S&T_
**Title:** _Capgemini Invent, Customer-Centric Data Analytics - Senior Consultant_
**Location:** _IL-Chicago_
**Requisition ID:** _080707_
**Other Locations:** _US-NY-New York, US-GA-Atlanta_

Do you enjoying talking with people? Do you enjoy cleaning? Then we have the job for you McDonald's is in search of folks that will ensure our guests are greeted with a smile, in a safe and clean lobby as we prepare for Take-Out. We will provide all PPE (Personal Protective Equipment) for the employee. Job responsibilities will include welcoming our guests to McDonald's, cleaning and sanitizing all high touch point areas every 30 minutes to ensure our guests have a safe restaurant to visit and assisting with pouring drinks from the Self-Service Beverage area. We are looking to staff this position from 7 a.m. to 7 p.m. Starting pay $12.00 Requsition ID: PDX_MC_A9B6F3E9-209A-412D-AEC0-E7181FE2042A_10949McDonaldu2019s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

The Customer Care Field Technician in Training is responsible for delivering the desired customer service experience as represented by the customer care philosophy. The goal is to effectively make warranty, courtesy or service repairs that meet or exceed the expectations of our customers.

Core Competencies:

• Computer literate a plus. Successfully learn the programs necessary to complete all job responsibilities.

• Proven phone and interpersonal skills. Ability to communicate clearly and positively at all levels, including internal and external customers, peers, managers, and the home office.

• Good driving record (Criminal Background Checks / Motor Vehicle Records checks will be performed), required.

Essential Duties & Responsibilities:

Essential Duties and Responsibilities are as follows. Other duties may be assigned

• Providing reliable and trustworthy service and customer support during customer home visits.
• Effectively schedule and manage all on-site inspections, repairs, maintenance and testing tasks.
• Read, understand and execute schematics.
• Experience with all hand tools, power tools and diagnostic tools.
• Ensure that all work orders, request for service, and parts forms are properly detailed with required information.
• Provide polite, ethical, and knowledgeable communication to all customers (homeowners, retail team members, facility team members, and the home office support team).
• Cooperate with customer care support staff and share information with the production team to improve the quality of our homes.
• Ensure and promote the satisfaction of our customers through exceptional attention to detail, thorough communication, knowledge of our homes and all components, demonstrate a sense of urgency, and a desire to provide excellent customer service.
• Provide support, knowledge, and input into the Net Promoter Score (NPS) process.
• Build positive relationships with all customers.
• Adhere to and support all Clayton Homes Building Group policies and procedures.
• Operate vehicle in a safe manner and use field automation systems.
• Follow all federal processes and requirements of the DOT Federal Motor Carrier Safety regulations.
• Ability to work flexible shifts and to adapt to changing work schedules. Ability to be away from home for several days at a time.

Knowledge, Skills and Ability Requirements:

Language Skills, Ability to read and interpret documents such as policies, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Mathematical Skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Computer Skill. Ability to learn new programs as needed.

Reasoning Ability. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

OTHER:

Rules and Regulation. All employees must adhere to all safety rules and regulations required by local, State and Federal authorities, wear the appropriate personal protective equipment necessary to perform the job in a safe manner and will follow all safety rules per the Company's EHS Policy.

Physical Demands. The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; lift heavy objects; walk; work in confined spaces; bend down frequently; use hands to handle or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The team member must frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision.

Work Environment. The work environment characteristics described here are representative of those that a team member will encounter while performing the essential functions of this job, but frequent visits to customers home sites will be necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job (inspections, repairs, testing, etc.), the team member is frequently exposed to outside weather conditions and exposed to frequent and long-range driving. The noise level in the work environment ranges from moderate (office/road/customers' homes) to loud (production plant).

Why Clayton?

A Berkshire Hathaway Company - an integrity-based organization offering unlimited career growth opportunities.

Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.

As part of Clayton's commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.

Clayton is proud to have earned spots on the following Forbes lists: America's Best Employers, America's Best Employers by State, Best Employers for Diversity, Best Employers for Women.

At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit - B00018
Clayton Manufacturing

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

* Amazing employee flight privileges within the American Airlines global network
* Training and development programs to take your career to the next level
* Comprehensive health and life benefits (subject to location)

Salary Range: $51,000-56,500

Responsibilities

How will you make an impact?

Responsibilities

* Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
* Ensure adequate operational coverage; responsible for scheduling and manpower utilization
* Maintain a safe, dependable and consistent operation
* Conduct Agent observations
* Schedule and administer local training including new hire training
* Investigates and resolves operational issues as well as customer service issues
* Will be provided company uniforms and must adhere to uniform policy
* Participates on operational conference calls, station audits and prepares various reports
* Maintains records such as time and attendance, personnel files and performance
* Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
* Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
* Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
* Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
* Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
* Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
* Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
* Collaborate with the internal team to ensure a safe and on-time departure
* May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage



For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video

Qualifications

Who are we looking for?

Requirements

In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.Position Requirements

* Minimum Age: 18
* High school diploma or GED equivalent
* Must possess at least one form of TSA-acceptable identification for business travel purposes.
* Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
* Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
* Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
* Must be able to perform all duties in various weather conditions and time constraints
* Ability to read, write, fluently speak and understand the English language
* Possess the legal right to work in the United States

Position Preferences

* A minimum of one year of customer service experience
* Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations

Additional Details

* Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
* Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
* Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
* In locations handling US mail, must be able to pass a US Postal Service background check
* This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position

Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.

Are you ready to build a career that's not just a job but a meaningful journey? At Born Primitive, we offer more than just work - we offer a dynamic, collaborative environment where passion meets purpose. With exceptional work-life balance and a team that feels like family, you'll thrive both personally and professionally.

Born Primitive is proudly Veteran-owned and operated, deeply rooted in the values that make our nation great: sacrifice, honor, and unwavering commitment to freedom . We're inspired by the men and women who embody these principles, and we strive to carry their legacy forward. Our team members don't just work here - they reflect these values in everything they do, becoming a vital part of a mission larger than themselves.

If you're passionate about making an impact and want to grow with a company that stands for something greater, Born Primitive might be the perfect fit for you. Join us, and be part of a team that inspires and uplifts, every single day.

Overview:

The Customer Care Associate will serve as a versatile team member, seamlessly transitioning between addressing the needs of the customer to processing returned items as well as assisting in order fulfillment to ensure a smooth and efficient customer experience.

Responsibilities Will Include:

• Returns Process:
• • Process and handle customer returns in accordance with company policies
  • Investigate and resolve issues related to product returns, ensuring customer satisfaction
  • Collaborate with others on the Customer Care team to optimize processes and minimize return-related challenges
• Customer Support:
• • Provide exceptional customer service through various communication channels (phone, email, chat)
  • Address customer inquiries, concerns, and issues promptly and professionally
  • Collaborate with others on the Customer Care team to share insights and contribute to continuous improvement
• Versatility and Adaptability:
• • Quickly adapt to changing priorities and assist in areas with high demand
  • Maintain a high level of proficiency to ensure effective support
• Flexibility in Dynamic Work Environments:
• • Recognize that the Customer Care Department may experience fluctuations in business demands
  • Be flexible and able to switch gears constantly to meet the evolving needs of the business, including providing support to other departments
  • Contribute to a collaborative and positive work environment, supporting team members during peak periods.
• Software Proficiency:
• • Demonstrate the ability to navigate multiple software platforms efficiently
  • Utilize various tools and systems to process returns, manage customer inquiries, and streamline workflow
  • Stay updated on changes and enhancements to software platforms to ensure optimal performance
• Brand & Product Knowledge
• • Develop a deep understanding of Born Primitive's brand, products, and services
  • Stay informed about product features, specifications, and updates
  • Utilize brand and product knowledge to enhance customer interactions and provide accurate information

Minimum Qualifications:

• High School Diploma or equivalent
• Ability to work in a fast-paced environment and remain flexible to constant changes
• Effective communication skills
• Ability to work with a team
• Email and phone communication skills
• Ability to handle a vast variety of different tasks
• Computer skills and the ability to learn new programs quickly
• Create and maintain a quality, professional work environment and ability to maintain a positive relationship with all co-workers and colleagues
• Must be available to work flex schedule of Monday - Friday, 8 hours per day between 8:00am and 6:00pm. Occasional weekends and holidays.
• Must be willing and able to lift packages anywhere from 2-50lbs

Preferred Qualifications:

• Bachelor's Degree or Equivalent Work Experience
• 2+ years of related customer contact/ service industry experience
• Apparel Industry Experience

(This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position)

Required Characteristics:

• Ability to work under pressure and in various climates, heat or cold
• Efficient and professional communication skills to engage with customers
• Will be trained to use multiple software programs
• Ability to thrive in a quickly growing and very fast paced work environment
• Quality organizational skills
• Ability to work with a diverse group of individuals

Clayton is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

Clayton Homes is the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

The Customer Care Field Technician in Training is responsible for delivering the desired customer service experience as represented by the customer care philosophy. The goal is to effectively make warranty, courtesy or service repairs that meet or exceed the expectations of our customers. You will travel to the customer home to examine warranty issues and make the necessary corrections as appropriate and being able to articulate to the customer what happened. It is expected for the Customer Care Technician to be able to make the repairs. This may include replacing or manually fixing the warranty concern. Proper paperwork documenting repairs, along with pictures will be required for each job.

Core Competencies:

* Computer literate a plus. Successfully learn the programs necessary to complete all job responsibilities.
* Proven phone and interpersonal skills. Ability to communicate clearly and positively at all levels, including internal and external customers, peers, managers, and the home office.
* Good driving record (Criminal Background Checks / Motor Vehicle Records checks will be performed), required.

Essential Duties & Responsibilities:

Essential Duties and Responsibilities are as follows. Other duties may be assigned

* Providing reliable and trustworthy service and customer support during customer home visits.
* Effectively schedule and manage all on-site inspections, repairs, maintenance and testing tasks.
* Read, understand and execute schematics.
* Experience with all hand tools, power tools and diagnostic tools.
* Ensure that all work orders, request for service, and parts forms are properly detailed with required information.
* Provide polite, ethical, and knowledgeable communication to all customers (homeowners, retail team members, facility team members, and the home office support team).
* Cooperate with customer care support staff and share information with the production team to improve the quality of our homes.
* Ensure and promote the satisfaction of our customers through exceptional attention to detail, thorough communication, knowledge of our homes and all components, demonstrate a sense of urgency, and a desire to provide excellent customer service.
* Provide support, knowledge, and input into the Net Promoter Score (NPS) process.
* Build positive relationships with all customers.
* Adhere to and support all Clayton Homes Building Group policies and procedures.
* Operate vehicle in a safe manner and use field automation systems.
* Follow all federal processes and requirements of the DOT Federal Motor Carrier Safety regulations.
* Ability to work flexible shifts and to adapt to changing work schedules. Ability to be away from home for several days at a time.

Knowledge, Skills and Ability Requirements:

Language Skills, Ability to read and interpret documents such as policies, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Mathematical Skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Computer Skill. Ability to learn new programs as needed.

Reasoning Ability. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

OTHER:

Rules and Regulation. All employees must adhere to all safety rules and regulations required by local, State and Federal authorities, wear the appropriate personal protective equipment necessary to perform the job in a safe manner and will follow all safety rules per the Company's EHS Policy.

Physical Demands. The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; lift heavy objects; walk; work in confined spaces; bend down frequently; use hands to handle or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The team member must frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision.

Work Environment. The work environment characteristics described here are representative of those that a team member will encounter while performing the essential functions of this job, but frequent visits to customers home sites will be necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job (inspections, repairs, testing, etc.), the team member is frequently exposed to outside weather conditions and exposed to frequent and long-range driving. The noise level in the work environment ranges from moderate (office/road/customers' homes) to loud (production plant).

Why Clayton?

Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.

As part of Clayton's commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.

Clayton is proud to have earned spots on the following Forbes lists: America's Best Employers, America's Best Employers by State, Best Employers for Diversity, Best Employers for Women.

At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Why Clayton?

Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.

As part of Clayton's commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.

Clayton is proud to have earned spots on the following Forbes lists: America's Best Employers, America's Best Employers by State, Best Employers for Diversity, Best Employers for Women.

At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit - B00018

Clayton Manufacturing