68,681 Customer Champion jobs in the United States

You want more out of a career. A place to share your ideas freely even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

Verizon is one of the world's leading providers of training, technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.

As a champion within the Customer Experience (CX) team, you'll be responsible for resolving customer needs through first-contact resolution and enhancing customer experiences with an emphasis on discovery, efficiency and quality in your day-to-day activities.

• Handling and resolving customer concerns, while educating customers with varying complexity levels of device-related inquiries.
• Turning every contact into a sell or save opportunity with a premium experience so customers will want to stay loyal to Verizon.
• Embrace the Service Plus mindset by resolving customer concern and future concerns.
• Providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights.
• Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for the customers in your queue.
• Serving as a brand ambassador and advocate for customers newly joined to Verizon, throughout every contact and highlighting all that Verizon has to offer through our products and services.
• Practicing an acceptable level of business acumen that encompasses the best interest of the company, customer, and fellow employees.
• After issues have been resolved, identifying plans and services that would suit customer needs in order to prevent future contacts.
• Promote and provide solutions about Verizon products including phone, home internet and other services on each call, ability to meet and exceed monthly sales targets.

In this remote role, you'll work from home with occasional in-person trainings and meetings. The location is in Irving, TX (600 Hidden Ridge).

You'll need to have:

• Bachelor's degree or one or more years of customer service experience.
• One or more years of sales experience.
• Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A.
• A strong sales acumen with a track record of meeting or exceeding revenue goals.
• Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business.
• The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs.
• Meet all home office requirements including a private work space, minimum internet speed, and desk for the required equipment provided.

Even better if you have:

• A degree.
• Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel).
• Experience troubleshooting hardware, software, applications, network and device issues.
• Experience promoting and upselling products or services.
• Based on the required in-person training and periodic center collaborations of this role, candidates should live in Texas within a 75 mile radius of our listed hub location.

Home office requirements:

• You'll work from home in this remote role, with occasional in-person meetings and training.
• The home office must be located within the state of Texas and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business.
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you). Wireless connections, satellite or DSL, are not acceptable.
• A dedicated, quiet, and private workspace.
• Verizon conducts periodic home audits via webcam to ensure your workspace meets requirements.
• Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

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Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

This is an incentive based position with the potential to earn more.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 3+ years of experience in customer service or a related field.
• Proven experience handling customer escalations and resolving complex issues.
• Excellent communication, listening, and interpersonal skills.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• Strong problem-solving and critical-thinking abilities.
• Experience in training or mentoring team members is a plus.
• Familiarity with SaaS products and services is advantageous.

The Customer Service and Support Representative is responsible for assisting customers by answering inquiries, resolving issues, and providing product or service support. This role ensures a positive customer experience through timely, professional, and effective communication.

• Handle customer inquiries via phone, email, chat, or in person.
• Provide product and service information, troubleshooting, and technical support where needed.
• Resolve customer complaints, process orders, returns, and service requests.
• Escalate complex issues to higher-level support or relevant departments.
• Maintain accurate customer records and update CRM systems.
• Follow up with customers to confirm satisfaction and resolution.
• Work closely with other teams to improve customer experience and support processes.
• Meet performance goals including response time, resolution rate, and satisfaction scores.

• High school diploma or equivalent; additional education preferred.
• Experience in customer service, call center, or support role is an advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving and active listening abilities.
• Ability to multitask and remain calm under pressure.
• Proficiency with computers, CRM tools, and support systems.
• Positive, customer-focused attitude with empathy and patience.

• Office, call center, or remote environment depending on company structure.
• May involve shift work, evenings, weekends, or holidays.

Enveil is a pioneering Privacy Enhancing Technology company developing innovative software solutions like ZeroReveal® to protect Data in Use and enable secure, compliant data usage and collaboration. The company revolutionizes how organizations leverage sensitive data across boundaries without compromising privacy or security.

In addition to technical roles focused on software development, cryptography, and data security, Enveil also offers customer support roles to ensure excellent service and success for their customers.

Customer Service Support Role Responsibilities:

• Act as a primary point of contact for customers requiring assistance with Enveil's software products and solutions
• Provide timely troubleshooting, issue resolution, and guidance on product usage to maximize customer satisfaction
• Collaborate with engineering and product teams to escalate and resolve technical challenges
• Support onboarding and training efforts to empower customers in effectively using privacy-enhancing technologies
• Maintain clear documentation of customer interactions, issues, and solutions
• Foster strong customer relationships, gathering feedback to contribute to continuous improvement

This role is ideal for candidates passionate about technology and customer success, combining technical aptitude with excellent communication skills to help customers unlock the full potential of secure, privacy-first data usage while maintaining compliance and operational efficiency.

Together, Enveil's technical experts and customer support team drive innovation and deliver secure data-driven outcomes for industries such as financial services, healthcare, government, and intelligence.

We are seeking a friendly, detail-oriented, and solution-driven Customer Service and Support Representative to join our team. In this role, you will be the first point of contact for customers, responsible for resolving inquiries, providing product or service information, and ensuring customer satisfaction.

• Respond promptly to customer inquiries via phone, email, chat, or social media.
• Handle customer complaints with professionalism and empathy, aiming for a first-contact resolution.
• Provide accurate, valid, and complete information using the right tools and resources.
• Process orders, forms, applications, and requests.
• Follow up on customer interactions to ensure issue resolution and satisfaction.
• Collaborate with other departments (e.g., Sales, Technical Support, Logistics) to resolve complex issues.
• Maintain detailed records of customer interactions in CRM systems.
• Identify and escalate priority issues to the appropriate internal teams.
• Stay up-to-date with product knowledge, company policies, and procedures.

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Excellent communication and interpersonal skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.
• Familiarity with CRM systems (e.g., Salesforce, Zendesk, Freshdesk) is a plus.
• High school diploma required; bachelor’s degree preferred.

We’re looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. This person should also have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner.

Responsibilities

• Build expert, dynamic knowledge of the company’s products and services
• Conduct research with available resources to satisfy customer inquiries
• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
• Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
• Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
• Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review

Required skills and qualifications

• High school diploma or equivalent
• Successful experience in a corporate environment
• Strong communication skills, including active listening and clear articulation
• Ability to solve problems, alleviate conflicts, and escalate tactfully
• Ability to multitask, manage time, and prioritize
• Ability to work individually and as a team member

We’re looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. This person should also have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner.

• Build expert, dynamic knowledge of the company’s products and services
• Conduct research with available resources to satisfy customer inquiries
• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
• Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
• Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
• Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review

Required skills and qualifications

• High school diploma or equivalent
• Successful experience in a corporate environment
• Strong communication skills, including active listening and clear articulation
• Ability to solve problems, alleviate conflicts, and escalate tactfully
• Ability to multitask, manage time, and prioritize
• Ability to work individually and as a team member

We are looking for a dedicated and customer-focused individual to join our team at Medalogix LLC as a Customer Service and Support representative. In this role, you will be responsible for providing exceptional support to our clients and ensuring their satisfaction with our products and services.

• Respond to customer inquiries and provide timely and accurate information
• Resolve customer issues and complaints in a professional and efficient manner
• Assist customers with product usage and troubleshooting
• Collaborate with internal teams to address customer needs and improve overall customer experience
• Maintain accurate records of customer interactions and transactions

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work well under pressure and in a fast-paced environment
• Previous customer service experience preferred
• Proficiency in Microsoft Office and CRM software

If you are passionate about providing top-notch customer service and enjoy working in a team-oriented environment, we would love to hear from you. Apply now to join our dynamic team at Medalogix LLC!

We’re looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. This person should also have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner.

• Build expert, dynamic knowledge of the company’s products and services
• Conduct research with available resources to satisfy customer inquiries
• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
• Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
• Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
• Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review

Required skills and qualifications

• High school diploma or equivalent
• Successful experience in a corporate environment
• Strong communication skills, including active listening and clear articulation
• Ability to solve problems, alleviate conflicts, and escalate tactfully
• Ability to multitask, manage time, and prioritize
• Ability to work individually and as a team member