6,509 Customer Data jobs in the United States

Who we are

About Statsig

Statsig is on a mission to fundamentally change how software is built, tested, and shipped. Thousands of companies use Statsig to deploy features safely, run experiments that drive understanding of their customers and business, and analyze user trends to inform their next investment areas. This isn't just about building a better A/B testing tool; this is about catalyzing positive change in how builders build, ultimately resulting in better products and happier customers!

About the Team

The Customer Data Science team at Statsig plays a critical role in ensuring our customers succeed with experimentation and data-driven decision-making. This team bridges the gap between product, data, and customer success-guiding customers of all experience levels in leveraging Statsig's tech stack to run, interpret, and optimize experiments. Whether working with companies that have years of expertise in experimentation or individuals just starting their journey, we provide support, insights, and best practices to maximize value from Statsig.

What you'll do

As a Customer Data Scientist at Statsig, you will be responsible for helping prospective and existing customers successfully adopt and utilize our experimentation platform. You will work closely with customers, product, and data teams to provide guidance, troubleshoot challenges, and shape the future of experimentation at Statsig.

Responsibilities

• Collaborate with customers to understand their data needs and provide solutions to their challenges, guiding them through Statsig's tech stack to create, launch, and interpret experiments.
• Partner with prospective and current customers' data teams, demonstrating how Statsig solves their challenges and meets or exceeds their experimentation needs.
• Help scale and improve the efficiency of Statsig's sales and customer success efforts.
• Dive into raw data to diagnose and debug issues, ensuring data accuracy and reliability.
• Serve as the face of Statsig's Data Science team, representing our company values and expertise.

Who you are

The ideal candidate for this role is passionate about experimentation, enjoys working closely with customers, and has a strong technical background. You should be comfortable explaining complex statistical methodologies to diverse audiences and eager to help customers navigate their experimentation journey.

Qualifications

• 4+ years of hands-on experience with experimentation as a product data scientist. Must be proficient in explaining underlying methodologies and statistical techniques to audiences with different technical backgrounds.
• Proficiency in SQL, Python, and other data manipulation techniques.
• Strong customer focus and ability to empathize with customer needs.
• Excellent communication and presentation skills.
• Ability to work full time on-site from our Bellevue, WA office.

If you are excited about the opportunity to work at the intersection of data science and customer success, we would love to hear from you. In this role, you'll gain exposure to a broad range of customers, at different stages in their experimentation journeys, and a wide variety of experimentation challenges-giving you a unique perspective on how experimentation operates across the industry.

Please note that this job description is subject to change and may not include all responsibilities or qualifications required for the role of Customer Data Scientist at Statsig.

Compensation: Compensation for this role is a combination of base salary and equity with a base salary range of $165,000-$200,000

Benefits:

• Employee discounts
• Flexible schedule
• Training & development
• Wellness resources

NOW HIRING FOR FOLLOWING LOCATIONS: South Tulsa, Bixby, and Broken Arrow

We are Jackson Hewitt, Working Hard for the Hardest Working. We have a new Career Opportunity for you to deliver exemplary customer service, and become someone's tax hero!

Join the team that is focused on being advocates for our clients, and getting them their maximum tax refund, faster, and with fewer associated fees. Stand out as friendly, attentive, and knowledgeable. Jackson Hewitt offers training related to income tax preparation and the delivery of excellent customer service. This position has access to and regularly works with information of a sensitive, highly confidential nature; and regularly deals with diverse matters which require a working knowledge of the business.

Responsibilities

• Presents the Company's value proposition to clients concerning various company products and services and uses prescribed selling techniques
• Conducts a thorough in-person interview with potential clients, using the company's propriety tax software application
• Delivers exceptional customer service by anticipating customer needs and considers the impact of all decisions/actions on the customer
• Answering client calls via our national call center routing system
• Completes all related tax forms in accordance with policies, and in compliance with legislation and regulations. Furnishes taxpayers with sufficient information and advice to ensure correct tax form completion
• Consults tax law reference materials to determine procedures for preparation of atypical returns
• Answers questions and provide future tax planning to clients
• Reviews financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns
• Researches tax related questions and issues, and responds to clients appropriately and within a timely manner
• Resolves client complaints, or refers situations to supervisor (as appropriate) for resolution
• Audits all tax return forms for accuracy and completeness (i.e., client signatures)
• This position has access to and regularly works with information of a sensitive, highly confidential nature, and regularly deals with diverse matters which require a working knowledge of the business

Required Qualifications

• Top candidates for this position will have retail experience providing exceptional client service and performing multiple tasks in a fast paced environment
• Hands-on marketing with surrounding businesses, including office visits to promote brand awareness and new clientele
• High School Degree or equivalent
• 1+ years experience preferably in sales, service and tax preparation
• Good communication, interpersonal and customer services skills
• Basic knowledge of computer functions and math required
• Ability to lift a maximum of 25 lbs
• Strong attention to detail and accuracy
• Ability to work under pressure, in a fast-paced working environment

Preferred Certifications

• Field Instructor, Remote Support or Call Center certified
• Enrolled Agent (EA) certification

Job DescriptionJob DescriptionFounded in 2012, H2O.ai is on a mission to democratize AI. As the world’s leading agentic AI company, H2O.ai converges Generative and Predictive AI to help enterprises and public sector agencies develop purpose-built GenAI applications on their private data. Its open-source technology is trusted by over 20,000 organizations worldwide - including more than half of the Fortune 500 - H2O.ai powers AI transformation for companies like AT&T, Commonwealth Bank of Australia, Singtel, Chipotle, Workday, Progressive Insurance, and NIH.

H2O.ai partners include Dell Technologies, Deloitte, Ernst & (EY), NVIDIA, Snowflake, AWS, Google Cloud Platform (GCP) and VAST. H2O.ai’s AI for Good program supports nonprofit groups, foundations, and communities in advancing education, healthcare, and environmental conservation. With a vibrant community of 2 million data scientists worldwide, H2O.ai aims to co-create valuable AI applications for all users.

H2O.ai has raised $256 million from investors, including Commonwealth Bank, NVIDIA, Goldman Sachs, Wells Fargo, Capital One, Nexus Ventures and New York Life.

About This Opportunity

Are you a data scientist or machine learning engineer who enjoys solving real-world problems by applying cutting-edge Gen AI/ML algorithms? Are you passionate about working with customers to solve their business challenges? Can you explain complex machine learning concepts in simple business terms? If the answer is “yes”, then we are looking for you!

This position is based in New York, NY

What You Will Do

• Deliver end-to-end Generative / Agentic AI solutions blended with Data Science and Machine Learning models for enterprise customers, spanning the entire lifecycle from problem definition, data preparation, model development, deployment, and monitoring.
• Build custom AI/ML agents and applications using the H2O AI stack, and help design verticalized use cases across industries (e.g., banking, finance, insurance, retail, healthcare, manufacturing).
• Support customers in their end-to-end GenAI journey, including LLM selection, evaluation, fine-tuning, prompt engineering, and building scalable GenAI/RAG pipelines tailored to their business needs.
• Apply knowledge of predictive AI algorithms (regression, ensemble methods, time-series forecasting, classification, anomaly detection, etc.) along with Generative AI techniques to deliver hybrid solutions.
• Conduct customer enablement programs, such as hands-on training sessions, workshops, hackathons, and boot camps, to help data scientists, business users, and executives effectively adopt AI.
• Help customers leverage H2O Driverless AI, H2O Wave, H2O LLM Studio, and other tools for experiment tuning, interpretability, model governance, and monitoring.
• Translate technical outputs into business impact narratives and guide non-technical stakeholders on the value and risks of AI adoption.
• Collaborate with internal teams to advance H2O’s GenAI/ML technology stack, contribute to reusable assets, best practices, and industry accelerators.

What We Are Looking For

• 5+ years of hands-on experience in data science, machine learning, and AI, with a proven track record of delivering projects for enterprise customers.
• Strong expertise in LLMs and GenAI: fine-tuning, evaluation, RAG design, LLMOps, guardrails, and building domain-specific/custom LLM solutions.
• Experience with predictive AI algorithms (GLMs, Random Forest, Gradient Boosting, Neural Networks, NLP, time-series forecasting, anomaly detection, etc.).
• Proven ability to design and deliver training, workshops, and customer enablement programs for technical and business stakeholders.
• Hands-on experience with H2O products (Driverless AI, H2O-3, H2O Wave, LLM Studio) or similar AI/ML platforms.
• Proficiency in Python () and standard data science/ML libraries and frameworks.
• Familiarity with MLOps and production monitoring tools such as H2O MLOps, MLflow, or equivalents.
• Excellent customer-facing and communication skills: ability to engage with business stakeholders, executives, data scientists, and engineers, and clearly articulate technical concepts in business .
• Strong problem-solving skills and the ability to work independently in dynamic, customer-driven environments.

How To Stand Out from the Crowd

• Prior experience in building AI/ML agents and GenAI applications for industry-specific use cases.
• Demonstrated thought leadership in AI—published blogs, talks, or open-source contributions.
• Experience running AI hackathons, bootcamps, or innovation workshops with enterprise customers.
• Familiarity with enterprise-grade AI solutioning (security, governance, scalability, compliance).

Why H2O.ai?

• Market Leader in Total Rewards
• Remote-Friendly Culture
• Flexible working environment
• Be part of a world-class team
• Career Growth
• Salary range: $160,000 - 200,000 +

H2O.ai is committed to creating a diverse and inclusive culture. All qualified applicants will receive consideration for employment without regard to their , , , , , , status or any other legally protected basis.

H2O.ai is an innovative AI cloud platform company, leading the mission to democratize AI for everyone. Thousands of organizations from all over the world have used our cutting-edge technology across a variety of industries. We’ve made it easy for people at all levels to generate breakthrough solutions to complex business problems and advance the discovery of new ideas and revenue streams. We push the boundaries of what is possible with artificial intelligence. 

H2O.ai employs the world’s top Kaggle Grandmasters, the community of best-in-the-world machine learning practitioners and data scientists. A strong AI for Good ethos and responsible AI drive the company’s purpose.

Please visit  learn more.
#LI-Hybrid

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Customer Data + Systems Administrator

$67,842.86 per year

Regular, Full-Time

The Oregon Museum of Science and Industry (OMSI) mission is to inspire curiosity through engaging science learning experiences, foster experimentation and the exchange of ideas, and stimulate informed action. Join our team as the Customer Data + Systems Administrator and be a part of igniting an education transformation at the intersection of science and technology that spreads opportunities across the Northwest!

The Customer Data + Systems Administrator is responsible for configuring, monitoring, and maintaining the admissions point of sale system Ticketure and related ecommerce site, and supporting the use of data in organizational decision-making. This includes responsibility for the integration of Ticketure and other Enterprise Systems, including CRM, general ledger, and data visualization tools.

This position is responsible for designing, testing and implementing functionality, processes and documentation while ensuring accuracy, integrity and completeness of databases; recognizing and resolving problems with relevant systems; and supporting end users in the use of the sales, CRM, and ancillary systems and providing high-quality data analysis to support organizational decision-making.

Position is eligible for a competitive benefits package that includes:

2 weeks of vacation per year with no waiting period. Hours carry over year to year up to 200 hours.

2 weeks of sick time per year with no waiting period. Hours carry over year to year up to 520 hours.

12 Personal / Cultural Days (PTO) per year.

Multiple health plans to choose from with employee premiums paid 86% by OMSI

403b Retirement with employer match eligibility

Free annual OMSI Family Membership ($140 annual value)

Reciprocal Employee Attractions Pass valid for unlimited free general admission for two at 31 Oregon cultural attractions.

Inclusion-centered professional development opportunities

Employee-led rewards and recognition program

Discounts on summer programs for employees children

Click here for a comprehensive list of responsibilities and to apply. Position closes August 28, 2025.

All are welcome at OMSI.

OMSI is an Equal Opportunity Employer.

As an equal opportunity employer, we are committed to recruiting, hiring, developing, and retaining individuals from a diverse candidate pool regardless of race, age, ethnicity, religion, creed, sexual orientation, gender identity/expression, citizenship status, marital status, national origin, physical or mental disability, or any other legally protected status.

Equity, diversity, and inclusion guide our process as we build a team that represents a variety of backgrounds, perspectives, and skills so that we can better reflect and serve our community.

We strongly invite applications from candidates who share our commitment to diversity.

#J-18808-Ljbffr

How you'll help us Keep Climbing (overview & key responsibilities)

Delta's Customer Data team is seeking a Customer Data Solutions Lead to help shape the future of how we deliver personalized experiences at scale. This role is ideal for someone who thrives at the intersection of data engineering, analytics, and product delivery-someone who can translate business needs into technical solutions and ensure those solutions are delivered with quality and impact.

As the Customer Data Solutions Lead, you will own the delivery of foundational customer data products-including Core Profile, Customer History, and Customer Interactions. You will work closely with IT, the Digital Portfolio Office (DPO), and business stakeholders to define requirements, oversee testing, and ensure timely delivery of new capabilities that power personalization, customer insights, and frontline tools.

Responsibilities:

• Translate business needs into clear, actionable technical requirements for IT teams

• Coordinate delivery timelines and ensure alignment across IT, DPO, and business teams

• Prototype new core, foundational data sources and help build cases to facilitate IT-productization of those data sources

• Own the end-to-end delivery process, including UAT and stakeholder sign-off

• Triage product defects and support IT in resolution and prioritization

• Shape the roadmap for customer data capabilities in partnership with product manager

• Ensure data products are scalable, reliable, and aligned with enterprise architecture

• Work closely with IT to find opportunities to improve the current data environment to drive efficiencies and future scalability in both traditional EDW environments as well as AWS cloud environments

• Support the creation of enterprise-wide, customer-centric data assets

• Advocate for data quality, consistency, and usability across channels

What you need to succeed (minimum qualifications)

• Able to understand business needs and bridge the gap between those needs and IT

• Strong communication skills and a passion for solving complex data problems

• Understanding of how Delta uses data to drive business decisions, for analytics, and within visualization tools (e.g., Tableau, Excel, Python)

• Proficiency in data querying/modeling and able to write SQL queries from scratch and experience with a scripting language to automate those queries (e.g., SAS, Python)

• Able to build good interpersonal relationships with business partners, business analysts, technology teams, and leadership

• Ability to work well with diverse groups in a time sensitive and team environment with minimal direction.

• Be results oriented and capable of meeting or exceeding deadlines with attention to detail and follow through.

• Consistently prioritizes safety and security of self, others, and personal data.

• Embraces diverse people, thinking, and styles.

• Possesses a high school diploma, GED, or high school equivalency.

• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Bachelor's degree in Data Science, Computer Science, Engineering, Mathematics, related field, or 2-3 years of significant work experience required in a Business Analysis, Data Analytics, and/or Data Creation role

• At least 4+ as a data engineer/scientist or related data-manipulation specialty with proven experience processing and creating insights from large data sets

• Understanding of data modeling, data manipulation, and creating enterprise-wide data sets leveraging technical solutions with tools like Spark, NoSQL, DynamoDB, etc.

• Experience with data modeling, ETL pipelines, and API integrations

• Experience in multiple architectural patterns: microservices, REST / GraphQL, containerization, cloud native

• Experience with customer data platforms or personalization systems

• Experience in airline, travel, or customer experience domains

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience and Servant Leadership - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading pro?t sharing program, and performance incentives.

• 401(k) with generous company contributions up to 9%.

• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 - March 31).

• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.

• 10 paid holidays per calendar year.

• Birthing parents are eligible for 12-weeks of paid maternity/parental leave.

• Non-birthing parents are eligible for 2-weeks of paid parental leave.

• Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life insurance bene?ts.

• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.

• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.

• Domestic and International space-available flight privileges for employees and eligible family members.

• Career development programs to achieve your long-term career goals.

• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.

• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.

• Recognition rewards and awards through the platform Unstoppable Together.

• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here

The Oregon Museum of Science and Industry (OMSI) is seeking a full-time Customer Data + Systems Administrator to be responsible for configuring, monitoring, and maintaining the admissions point of sale system Ticketure and related ecommerce site, and supporting the use of data in organizational decision-making. This includes responsibility for the integration of Ticketure and other Enterprise Systems, including CRM, general ledger, OMSI.edu and data visualization tools.

This position is responsible for designing, testing and implementing functionality, processes and documentation while ensuring accuracy, integrity and completeness of databases; recognizing and resolving problems with relevant systems; and supporting end users in the use of the sales, CRM, and ancillary systems and providing high-quality data analysis to support organizational decision-making.

Qualified candidates will have, but not limited to:

• Advanced knowledge of and ability to configure Ticketure or an equivalent point of sale (POS) system and related ecommerce site to support business needs, data analysis, reporting, and guest experience;
• Demonstrated understanding of how CRMs, POS systems, and other enterprise systems operate, and the ability to learn their functions for business needs, data manipulation, and reporting
• Academic degree or relevant business systems or analytical coursework in an industry related to sales, fundraising, or similar customer-centric work;
• Experience with the following:
  • Experience managing a database in support of an organization's goals, objectives, and key outcome indicators (KOIs) and/or being a system administrator for a timed ticketing platform, including configuration of related ecommerce site
  • Experience supporting the successful planning, execution, and delivery of both short and long-term projects
  • Examples of leading and/or contributing to complex projects with cross-functional teams, with an emphasis on user experience and user interface design considerations
  • Examples of handling timelines, expectations, and prioritization of multiple and simultaneous projects while being resourceful, adaptable, and a problem-solver
  • Demonstrated experience providing customer service in a work environment
  • Examples of effective communication with a variety of internal and external stakeholders in a work environment
  • Experience working effectively with people of diverse backgrounds and talents in professional work environments, with an emphasis on collaborative projects and deliverables
  • Track record of establishing or contributing to system and processes improvements

The Customer Data + Systems Administrator has an annual pay of $67,842.86, and is eligible for a competitive benefits package that includes:

• 2 weeks of vacation per year with no waiting period. Hours carry over year to year up to 200 hours;
• 2 weeks of sick time per year with no waiting period. Hours carry over year to year up to 520 hours;
• 12 Personal / Cultural Days (PTO) per year;
• Multiple health plans to choose from with employee premiums paid 86% by OMSI
• 403b Retirement with employer match eligibility;
• Free annual OMSI Family Membership ($140 annual value);
• Reciprocal Employee Attractions Pass - valid for unlimited free general admission for two at 31 Oregon cultural attractions;
• Discounts on summer programs for employee's children.

How you'll help us Keep Climbing (overview & key responsibilities)
Delta's Customer Data team is seeking a Customer Data Solutions Lead to help shape the future of how we deliver personalized experiences at scale. This role is ideal for someone who thrives at the intersection of data engineering, analytics, and product delivery-someone who can translate business needs into technical solutions and ensure those solutions are delivered with quality and impact.
As the Customer Data Solutions Lead, you will own the delivery of foundational customer data products-including Core Profile, Customer History, and Customer Interactions. You will work closely with IT, the Digital Portfolio Office (DPO), and business stakeholders to define requirements, oversee testing, and ensure timely delivery of new capabilities that power personalization, customer insights, and frontline tools.
Responsibilities:
+ Translate business needs into clear, actionable technical requirements for IT teams
+ Coordinate delivery timelines and ensure alignment across IT, DPO, and business teams
+ Prototype new core, foundational data sources and help build cases to facilitate IT-productization of those data sources
+ Own the end-to-end delivery process, including UAT and stakeholder sign-off
+ Triage product defects and support IT in resolution and prioritization
+ Shape the roadmap for customer data capabilities in partnership with product manager
+ Ensure data products are scalable, reliable, and aligned with enterprise architecture
+ Work closely with IT to find opportunities to improve the current data environment to drive efficiencies and future scalability in both traditional EDW environments as well as AWS cloud environments
+ Support the creation of enterprise-wide, customer-centric data assets
+ Advocate for data quality, consistency, and usability across channels
What you need to succeed (minimum qualifications)
+ Able to understand business needs and bridge the gap between those needs and IT
+ Strong communication skills and a passion for solving complex data problems
+ Understanding of how Delta uses data to drive business decisions, for analytics, and within visualization tools (e.g., Tableau, Excel, Python)
+ Proficiency in data querying/modeling and able to write SQL queries from scratch and experience with a scripting language to automate those queries (e.g., SAS, Python)
+ Able to build good interpersonal relationships with business partners, business analysts, technology teams, and leadership
+ Ability to work well with diverse groups in a time sensitive and team environment with minimal direction.
+ Be results oriented and capable of meeting or exceeding deadlines with attention to detail and follow through.
+ Consistently prioritizes safety and security of self, others, and personal data.
+ Embraces diverse people, thinking, and styles.
+ Possesses a high school diploma, GED, or high school equivalency.
+ Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications)
+ Bachelor's degree in Data Science, Computer Science, Engineering, Mathematics, related field, or 2-3 years of significant work experience required in a Business Analysis, Data Analytics, and/or Data Creation role
+ At least 4+ as a data engineer/scientist or related data-manipulation specialty with proven experience processing and creating insights from large data sets
+ Understanding of data modeling, data manipulation, and creating enterprise-wide data sets leveraging technical solutions with tools like Spark, NoSQL, DynamoDB, etc.
+ Experience with data modeling, ETL pipelines, and API integrations
+ Experience in multiple architectural patterns: microservices, REST / GraphQL, containerization, cloud native
+ Experience with customer data platforms or personalization systems
+ Experience in airline, travel, or customer experience domains
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience and Servant Leadership - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
+ Competitive salary, industry-leading profit sharing program, and performance incentives.
+ 401(k) with generous company contributions up to 9%.
+ New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 - March 31).
+ In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
+ 10 paid holidays per calendar year.
+ Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
+ Non-birthing parents are eligible for 2-weeks of paid parental leave.
+ Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.
+ Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
+ Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
+ Domestic and International space-available flight privileges for employees and eligible family members.
+ Career development programs to achieve your long-term career goals.
+ World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
+ Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
+ Recognition rewards and awards through the platform Unstoppable Together.
+ Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here

Who You Are:

The CRM Customer and Data Analyst will require a detail-oriented individual, responsible for regular reporting, tracking changes in key CRM metrics and responsible for the calculation and accuracy of CRM metrics.

The CRM Customer and Data Analyst will use their technical understanding to optimize the CRM data warehouse and transform the data into accurate and reliable CRM metrics that can be used to drive data-driven strategy. The Customer and Data Analyst will report these metrics to key stakeholders, including both corporate and retail partners.

The Customer and Data Analyst will also prioritize and provide ad-hoc reports and analytics, when required and support the development of customer behavioral segmentations.

What You’ll Do:

• Analyze customer data to uncover trends, behaviors and opportunities that are critical for increased engagement and retention
• Partner with Senior Director of Marketing and London CRM team to ensure alignment of CRM initiatives with overall business strategy
• Drive client acquisition and retention by crafting and executing CRM strategies in alignment with regional business priorities
• Collaborate with Retail team to define customer segmentation strategies and personalized customer communications
• Track and report key CRM metrics in regular reports, sharing with key stakeholders and the wider business. Responsible for accurate and refreshing of key reports
• Prioritize and provide ad-hoc reports and analysis, as required by key stakeholders and the wider business
• Support the business with CRM strategy, data-driven insights, clienteling and email audience selection
• Foster strong working relationships with retail network, providing training and support on process and tool enhancements, serving as their main point of contact

You’ll Need to Have:

• Bachelor’s Degree
• 3 – 5 years of experience in a CRM role within the retail space
• Advanced knowledge and experience with Transact Standard Querying Language (SQL, Power BI, R)
• Technical proficiency and knowledge of CRM/analytics platforms (Tulip, Emarsys), customer data architecture and flows
• Proven experience in a similar role within the Retail, Fashion or Luxury industry (or equivalent)
• Past success establishing measurement frameworks for CRM or Marketing campaigns
• Solid experience working with large, complex and sometimes unstructured data sets and preparation of data

We’d Love to See:

• Detail-oriented individual, able to identify and fix data discrepancies and irregularities
• A self-starter with a results-oriented approach, takes ownership and initiative
• Curious, with strong problem-solving skills
• Good work planning, time management skills and able to prioritize
• Knowledge of GDPR and data protection policies and requirements for compliance

Capri Perks:

• Generous Holiday Schedule and Vacation Days
• Summer Fridays
• Cross-brand Discount
• Exclusive Employee Sales
• 401k Match
• Paid Parental Leave
• Thrive Wellness Program (seasonal in-office massages and more!)
• Commuter Benefits
• Gym Discounts

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.

The Application Support Lead is responsible for overseeing the day-to-day operations of the customer data management application support team and ensure the stability, availability, and performance of business-critical services. This role involves troubleshooting, overseeing daily support operations, managing escalations, driving process improvements, and collaborating with business and internal stakeholders to support the organization goals.

Responsibilities:

• Provide hands-on Level 3 support for customer data application, troubleshoot technical and functional issues.

• Hands on experience with Java, Spring boot micro services, ETL Abinitio, Oracle database, Openshift, CICD deployments, Bitbucket repository.

• Troubleshooting skills in resolving complex issues, performing root cause analysis and documentation.

• Engage directly in diagnosing technical and functional production issues in a timely manner to provide root cause analysis and solutions to prevent future issues.

• Write strong SQL queries/scripts on Oracle database for data analysis and problem resolution.

• Collaborate with consuming application and business users to understand application-related issues and requirements.

• Collaborate with cross-functional teams to identify and resolve production issues.

• Monitor and Manage Inbound and Outbound feed SLA breaches.

• Create and maintain documentation related to production process, procedures, issues, and resolutions to improve application support.

• Execute the application support strategy aligned with business objectives.

• Lead and mentor application support teams ensuring high performance and efficiency.

• Coordinate with development and release management teams to ensure smooth deployment of sprint releases with minimal business interruptions.

• Coordinate with SA and EAP teams on the System updates, green zones, and COB activities.

• Provide daily, weekly, and monthly reports on system performance and issue status to senior management.

• Participate in on-call rotation and respond to production issues after business hours.

• Identify opportunities for process improvements and propose solutions with cost and benefit analysis.

• Coordinate with development managers, ensuring the outstanding issues are tracked to closure, particularly long-term strategic fixes.

• Should be adaptive in learning new technologies as per organization needs.

Qualifications:

• 6+ years' experience in an Applications Support role

• Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications.

• Strong firsthand experience with Enterprise level applications and the workflows.

• Understanding of financial domain (in the areas of Credit Cards, Retail Banking, Retail Services, Mortgage and Brokerage) is an added advantage.

• Consistently demonstrates clear and concise written and verbal communication skills.

• Ability to communicate appropriately to relevant stakeholders.

• Highly proficient in creating and debugging complex SQL queries for data analysis and troubleshooting.

• Experience with Big Data technologies, including Hadoop, Hive, Impala, and Spark is an added advantage.

• Experience in developing and optimizing Unix shell scripts for automation and issue resolution.

• Manage job orchestration using tools like Autosys and other schedulers.

• Experience with ITIL practices and ticketing systems like Service Now and Jira

• Experience with OpenShift for containerized workloads is a plus.

Education:

• Bachelor’s/University degree or equivalent experience, Masters degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Technology

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Job Family:

Data Analytics

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$125,760.00 - $188,640.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Aug 20, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.