3,965 Customer Engagement Director jobs in the United States
Sales & Customer Engagement Director
Posted 5 days ago
Job Viewed
Job Description
The Sales & Customer Engagement Director is responsible for identifying, sourcing and securing business across the full end to end range of products and services Encore as an organization can deliver. The position may be focused on one specific sector or region. This team member will be expected to take clients through the entire sales process, from outreach, consulting, RFP process to close.
**Key Job Responsibilities**
●Prospecting & Qualifying New Accounts
● Partner with sales leadership on strategically mapping out the assigned sector / sub sector
● Identify, qualify, and develop new sales opportunities to increase our new logo count or extension of business within the existing companies we partner with today and in partnership with those account leads as required.
● Build strategies and customer pursuit plans that include contact prospective clients to conduct an end-to-end event solutions.
● Manage demonstrations to introduce Encore, Encore's approach, and solutions as relevant to each contact.
● Seamlessly turn the business needs of our clients into alignment with the benefits of our products and services.
● Demonstrate Encore's experience, audience engagement impact and demonstrable ROI to position Encore as the partner of choice.
● Manage quotes, proposals, pitches, and RFPs through our sales process and in partnership with other departments, from lead to WIN.
● Achieve and strive to surpass quarterly and annual revenues targets, including calls made, appointments set, demos and sales closed.
● Partner with experience lead and transition accounts over after each sale. Stay involved with the relationship, as needed. As the consultant and advisor, support future sales, resigns and net new business opportunities.
● Advocate for our solutions in the industry, through speaking, networking, or attending events as needed.
● An active networker and contact generator, bring that thinking and make those valuable introductions to Encore while also working the existing database to ensure we have shown maximum partnership value to our customers.
**Sales Management & Account Ownership**
● Strategic consultative selling into multiple industries. Selling is often pre-RFP, sharing the vision and business value of what an Encore partnership could bring to an event, regionally, nationally, and globally. Build and maintain close relationships with prospects and clients to expand the revenue/business opportunity.
● Attend initial kick-off calls to ensure what was sold is delivered from the start and successfully hand off the business in the format needed to ensure success.
● Work in close partnership with the project delivery team to ensure that clients are delighted with the product and service they receive.
● Manage event debrief with Account Management/Production teams
● Build account pursuit plans for net new targets or in concert with the account managers already working on business.
● Review data and event metrics to build a reason to work with Encore in future and demonstrate ROI to clients.
● Take orders for repeat events to help grow accounts through organic sales
**Internal Communications**
● Communicate with management regularly to report on sales activity and progress against targets set.
● Bring market insights to the business to inform and influence our development roadmap.
● Ensure CRM and systems are up to date and enriched with key business intelligence.
● Collaborate with Marketing to create sector specific campaigns.
● Maintain sales pipeline and consistently review the health of prospects to accurately influence revenue projections.
**Job Qualifications**
● Bachelor's degree or equivalent
● 8+ years proven success in a competitive business-to-business sales environment
● Experience of selling virtually, over the phone and/or face-to-face
● Experience in meetings and in the live event industry (virtual and hybrid events are a bonus)
● Strong commercial acumen with a hunger for deal making
● Naturally competitive, and a born networker with an appetite for relationship building
● Experienced in the disciplined use of customer relationship management (CRM) software
● Articulate, with a confident telephone manner, as well as a focused listener
● Exceptional customer service standards
● Must be a self-starter and self-motivated, but with the ability and willingness to take direction and work in close collaboration with colleagues
● Travel required when face to face meetings come back
**Competencies**
● Strategic sales planning
● Sales Proficiency
● Attention to Detail
● Strong Communication Skill
● Professional Personal Presentation
● Initiative
● Exceed Customer Expectations
● Concern for Quality
● Influence
● Negotiation
● Result Orientation
● Relationship Management
Work Environment
Office
Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area. May travel up to 50% of the time.
#INDCORP
Salary Pay Range: $88,887.00 - $157,280.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Sales & Customer Engagement Director - HARGROVE
Posted 5 days ago
Job Viewed
Job Description
The Sales & Customer Engagement Director is responsible for identifying, sourcing and securing business across the full end to end range of products and services Encore as an organization can deliver. The position may be focused on one specific sector or region. This team member will be expected to take clients through the entire sales process, from outreach, consulting, RFP process to close.
Key Job Responsibilities
Prospecting & Qualifying New Accounts
● Partner with sales leadership on strategically mapping out the assigned sector / sub sector
● Identify, qualify, and develop new sales opportunities to increase our new logo count or extension of business within the existing companies we partner with today and in partnership with those account leads as required.
● Build strategies and customer pursuit plans that include contact prospective clients to conduct an end-to-end event solutions.
● Manage demonstrations to introduce Encore, Encore's approach, and solutions as relevant to each contact.
● Seamlessly turn the business needs of our clients into alignment with the benefits of our products and services.
● Demonstrate Encore's experience, audience engagement impact and demonstrable ROI to position Encore as the partner of choice.
● Manage quotes, proposals, pitches, and RFPs through our sales process and in partnership with other departments, from lead to WIN.
● Achieve and strive to surpass quarterly and annual revenues targets, including calls made, appointments set, demos and sales closed.
● Partner with experience lead and transition accounts over after each sale. Stay involved with the relationship, as needed. As the consultant and advisor, support future sales, resigns and net new business opportunities.
● Advocate for our solutions in the industry, through speaking, networking, or attending events as needed.
● An active networker and contact generator, bring that thinking and make those valuable introductions to Encore while also working the existing database to ensure we have shown maximum partnership value to our customers.
Sales Management & Account Ownership
● Strategic consultative selling into multiple industries. Selling is often pre-RFP, sharing the vision and business value of what an Encore partnership could bring to an event, regionally, nationally, and globally. Build and maintain close relationships with prospects and clients to expand the revenue/business opportunity.
● Attend initial kick-off calls to ensure what was sold is delivered from the start and successfully hand off the business in the format needed to ensure success.
● Work in close partnership with the project delivery team to ensure that clients are delighted with the product and service they receive.
● Manage event debrief with Account Management/Production teams
● Build account pursuit plans for net new targets or in concert with the account managers already working on business.
● Review data and event metrics to build a reason to work with Encore in future and demonstrate ROI to clients.
● Take orders for repeat events to help grow accounts through organic sales
Internal Communications
● Communicate with management regularly to report on sales activity and progress against targets set.
● Bring market insights to the business to inform and influence our development roadmap.
● Ensure CRM and systems are up to date and enriched with key business intelligence.
● Collaborate with Marketing to create sector specific campaigns.
● Maintain sales pipeline and consistently review the health of prospects to accurately influence revenue projections.
Job Qualifications
● Bachelor's degree or equivalent
● 8+ years proven success in a competitive business-to-business sales environment
● Experience of selling virtually, over the phone and/or face-to-face
● Experience in meetings and in the live event industry (virtual and hybrid events are a bonus)
● Strong commercial acumen with a hunger for deal making
● Naturally competitive, and a born networker with an appetite for relationship building
● Experienced in the disciplined use of customer relationship management (CRM) software
● Articulate, with a confident telephone manner, as well as a focused listener
● Exceptional customer service standards
● Must be a self-starter and self-motivated, but with the ability and willingness to take direction and work in close collaboration with colleagues
● Travel required when face to face meetings come back
Competencies
● Strategic sales planning
● Sales Proficiency
● Attention to Detail
● Strong Communication Skill
● Professional Personal Presentation
● Initiative
● Exceed Customer Expectations
● Concern for Quality
● Influence
● Negotiation
● Result Orientation
● Relationship Management
Work Environment
Office
Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area. May travel up to 50% of the time.
#LI-JA1
#INDSALES
Salary Pay Range: $88,887.00 - $157,280.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Customer Experience
Posted today
Job Viewed
Job Description
An employer is hiring a customer service representative for their customer expereince department in Deerfield Beach, FL. The employer is looking for a driven Customer Service Representative to join their customer support team handling contract issues as well as accurate response to primary support inquiries from dealers. You will be working in an inbound call center environment taking a high volume of calls per day roughly 80-100. Each call will last approximately 2-3 minutes based on the issue. Our client prides themselves on their customer care so professionalism and friendliness is a must!
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
Excellent customer service
Experience working in an inbound call center taking customer service calls
Must have call center experience
Experience taking 70 - 100 calls per day
Strong e-mail and writing / typing skills
Must be able to multitask and navigate multiple screens and systems during the call
Must be able take calls and deal with issues where customers may be frustrated and handle with professionalism
High School Diploma or Equivalent null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
Director of Customer Engagement
Posted today
Job Viewed
Job Description
Job Description
Director of Customer Engagement- North America
Charlotte, NC Metro Area (hybrid)
ISCs team of Executive Recruiters has been retained by a leading manufacturing company on a Director of Customer Engagement opportunity. Working in partnership with the VP of Finance, this Director is responsible for fostering, promoting and sustaining a customer-first culture. This role oversees the recruitment, development, and retention of a high-performing Customer Engagement team, aligning with the companys mission, vision and strategic objectives. The Director of Customer Engagement leads the design and execution of customer engagement and support strategies across the companys full portfolio, encompassing customer lifecycle management, strategic acquisition initiatives, satisfaction/retention programs, and promotion campaign delivery.
In this exciting opportunity, the Director of Customer Engagement collaborates closely with Product, Sales, Supply Chaing, Quality, and Services teams to address unmet needs, identify new product opportunities, and elevate the overall customer experience. The Director of Customer Engagement develops and implements customer-focused strategies that enhance satisfaction and loyalty across all served markets. Our client seeks a reliable, detail-oriented critical thinker with superior leadership skills, positive/proactive attitude, and empathetic customer support, who can ensure alignment and visibility across the organization.
Director of Customer Engagement Responsibilities- Duties for this role include:
- Champion Customer Engagement excellence by building and retaining a team with strong customer-first mindset aligned with companys core values
- Use analytics and KPIs to dive the innovation and continuously improve customer experience
- Develop and execute dynamic customer engagement strategies that balance empathy, quality, productivity, performance management, and cost efficiency across frontline and tier 2 support
- Recruit, train, and retain critical thinking problem solvers; oversee performance evaluations, ongoing training, and career growth opportunities
- Inspire,coach,andmentorteammemberstofostercollaboration, continuous learning, and high employee engagement
- Plan,assign,anddirectteamactivities ;evaluateperformance ;rewardand recognize achievements, and address performance/behavioral issues
- Create consistent/high-value customer experience by developing scalable methodologies and best practices across the companys portfolio of products/services
- IdentifyareasforimprovementwithintheCEfunction,designtargeted initiatives, and lead swift/effective execution
- Serveastheprimaryinternaladvocateforcustomersattheexecutivelevel, highlighting pain points and opportunities for improvement
- Build strong connections between CE team, product/business verticals, and sales to deliver an optimized customer journey
- Ensure timely, accurate, and consistent handling of all customer inquiries, escalations and complaints
- Partner with stakeholders to resolve support issues, address negative feedback, and implement improvements
- Collaborate cross-functionally to share best practices and refine
- processes, policies and workflows to better customer experience
- Set,track,andreportonperformancegoalsandmetricsonaweekly monthly and annual basis
- Establish customer-focused policies and procedures that balance satisfaction with expense management
- Expand team support coverage across time zones based on demand and business needs
- Oversee distribution order management, including maintenance of product and pricing master data
- LeadtheCEteamincollaboratingwithdistributionaccountstodeliver monthly andquarterlyperformancemetrics
Director of Customer Engagement Requirements- To qualify, you should have the following:
- Bachelors degree and commitment to continuous learning and professional development
- 7 years of relevant business/customer service experience, including min 5 years in leadership
- Proven experience leading customer engagement teams, overseeing configured product experience and workflow management
- At least 10 years of B2B experience, specializing in customer lifecycle management and strategic distributor partnerships
- Strong background in capital equipment, including customer facility planning for asset utilization
- Deep knowledge of FDA regulations/ISO quality system standards
- Proven success managing multiple deadlines for large-scale capital installation projects
- Willingness to travel up to 20%
- Keen problem-solving ability, with heavy empathy-based customer service and customer-first approach
- Dynamic, decisive, and highly collaborative, with the ability to thrive in cross-functional team environments
- Strong analytical skills, with expertise in data analysis and performance management
- Solid business acumen, with experience navigating complex/matrixed organizations
- Adaptable to fast-paced/high-growth environments, with a proactive, creative problem-solving, and change-driven mindset
- Exceptional written/verbal communication skills; confident presenting complex or technical information to small and large audiences
- Professional demeanor/polished presence/excellent composure in all internal and external interactions
- Fluency in English required; multilingual abilities preferred (German, French or Spanish, a plus)
- Autonomous and collaborative worker/leader who can address wide range of customer needs/project management
- Ability to effectively utilize common business systems such as SAP (ECC, CRM, BI), MS Office (MS Access, Excel, PowerPoint, SharePoint, Visio, and Word), data visualization tools (MS Power BI, Model N)
Director of Customer Engagement Rewards- If you qualify, the company offers:
- High visibility to upper management, with opportunities to expand the role and continue professional development
- Opportunity to make an impact on a well-established and growing manufacturing company with exciting projects in the works
- Rewarding and collaborative culture, allowing you to be a change agent by implementing greater efficiencies, improving processes and building out controls
- Competitive base salary, annual bonus and full benefit package
How to Apply:
Please contact Jaami Clement directly at , .
Referrals Do you know someone who may be a fit?
We gladly pay $500 for referrals that result in a hire and keep all referrals confidential unless you ask us to use your name. Were looking for a strong customer-focused Director to oversee the Customer Experience team .Whose name comes to mind? Please send all referrals to Jaami at
Customer Experience Specialist
Posted today
Job Viewed
Job Description
Job Title: Customer Experience Specialist I
Department: Consumer Direct Lending
Experience Level: Entry Level
Overview:
The Customer Experience Specialist I is an entry-level customer service role supporting the Consumer Direct Lending team. This individual serves as the primary point of contact for consumers after their initial discussion with a licensed loan officer, guiding them through the loan origination process. The role contributes to efficient operations and a positive customer experience, with responsibilities that may span specific functions or multiple channels within the Mortgage Fulfillment Division.
Key Responsibilities:- Handle high-volume inbound and outbound calls and text messages (with consumer consent).
- Provide timely and exceptional service for mortgage loan inquiries.
- Manage a pipeline of up to 75 active loans.
- Perform routine data entry and validation.
- Respond to inquiries via phone, email, and chat from consumers, internal teams, and authorized third parties.
- Monitor work queues and take action to maintain workflow.
- Collaborate with internal departments to expedite processing and resolve issues.
- Conduct basic research to resolve customer inquiries accurately.
- Escalate complex issues to associates or supervisors.
- Meet established production and quality standards.
- Follow company policies and procedures.
- Demonstrate behaviors aligned with company culture and values.
- Perform other duties as assigned.
- Customer service
- Data entry
- Loan processing
- Encompass (loan origination system)
- Call center operations
- Mortgage lending
- Experience in financial services or collections call centers
- Bilingual in Spanish (preferred, not required)
- Familiarity with federal, state, and local mortgage regulations
- Strong attention to detail and ability to work independently
- Proven ability to deliver accurate information in a fast-paced environment
- Excellent problem-solving, critical thinking, and time management skills
- Effective written and verbal communication
- Strong negotiation and conflict resolution skills
- Proficiency in Microsoft Office and other mainstream applications
Pay and Benefits
The pay range for this position is $24.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Pasadena,CA.
Application Deadline
This position is anticipated to close on Sep 1, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global ServicesWe’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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