8,966 Customer Engagement Specialist jobs in the United States

We anticipate the application window for this opening will close on - 5 Sep 2025
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
At Medtronic we are working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team!
Digital Technologies is Medtronic's Business Unit implementing cutting-edge AI technology, computer vision, and augmented reality to the operating room (OR) and surgical training. Our goal is to deliver safer surgery around the world. Our Touch Surgery Ecosystem includes an innovative video management and data analytics platform for hospitals that includes the DS1 computer, our first OR device, allowing surgeons, OR team members, and trainees to securely access videos of their procedures shortly after surgery. The device uses advanced AI algorithms that enable automatic processing and uploading of videos. Our surgical training platform is the award-winning Touch Surgery application that provides safe and accessible training for surgeons and other healthcare professionals. Our newly launched Touch SurgeryTM Livestream platform brings the best surgical practices directly to surgical teams, no matter where they are, creating an immersive learning environment that transcends physical boundaries.
As we expand our solutions in the Americas region, this is an exciting opportunity to join the company. As a Customer Engagement Specialist, you will take on a pivotal role in advancing our customer base in the US. As part of a Customer Success team, your responsibilities will follow the customer journey, with responsibility for the Live accounts within your region. You'll be a part of a Global team, and a key partner to sales, product and engineering teams. We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role, which also involves 50-75% amount of travel outside the territory, presenting opportunities for broader engagement.
+ Monitor account health post Go-live and create and execute action plans to increase adoption, maximize platform utilization and prevent churn.
+ Collaborate in the implementation of a scalable customer engagement strategy.
+ Interactive and engaging relationship management of the live customer base, driving customer satisfaction and product adoption, retention, renewal and expansion.
+ Analyze, present and discuss data insights with clinicians and administrators, with an ability to understand their operational and clinical goals.
+ Influence and collaborate with the wide Medtronic sales team to increase confidence with Touch Surgery Ecosystem technology and drive commercial results
+ Lead customer business reviews - engage with clinical and administrative stakeholders and ensure polished communication and collaboration with Surgeons, Nurses, Administrators, OR Managers, Residents and Hospital IT.
+ Develop and maintain a deep understanding of the Touch Surgery Ecosystem and build working relationships with internal product and engineering teams to ensure real-world client feedback is incorporated into product development.
+ Identify and discuss with hospital stakeholders (clinical and managerial) new use cases for our products in line with customer needs, and new product feature developments.
+ Develop and maintain a deep understanding of the Touch Surgery Ecosystem and how to integrate it with clinical workflows
+ Reinforce product training and introduce new features/upgrades to the clinical teams.
+ Product operation and troubleshooting, supported by our expert technical teams.
+ Augment implementation capacity and assist in the Go-Live of our technologies for selected projects, in support of the Implementation team.
**Must Haves**
+ Bachelors degree required
+ Previous minimum experience of 4 years in customer success, account management, commercial roles or equivalent relevant experience.
**Nice to Haves**
+ Business acumen and commercial mindset - track record of driving adoption of digital solutions in the healthcare industry.
+ Ability to communicate and influence effectively across multiple internal teams and customer departments.
+ Ability to analyze customer data, extract actionable insights, and leverage data to optimize customer engagement strategies.
+ Ability to travel 50-75% of the time, as needed, to customer sites.
+ Strong project management skills and experience with customer success software platforms are prioritized.
+ Solid experience in the Operating Room from either a clinical, technology, consultancy or medical device perspective.
+ Technical proficiency is required to understand our products and industry
+ Ability to work remotely and productively for an international company
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Salary ranges for U.S (excl. PR) locations (USD):$112,000.00 - $168,000.00
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans ( Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( .
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here ( a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
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**Description**
Under the direction of the Franchise Business Director and in partnership with cross functional Franchise colleagues, the Customer Engagement Specialist will maximize net portfolio sales and build brand advocacy with targeted customers primarily through digital first multichannel campaigns inclusive of social media campaigns. These digital first campaigns will complement the sales efforts of the local field teams in key markets. Campaign design will mirror broader brand strategy, capitalize on local and regional marketing opportunities and drive execution of home office initiatives. CE Specialists will also be responsible for engaging directly with target customers in a virtual (90%) and live (10%) sales capacity and service as the primary point of contact for Boehringer Ingelheim customers that lie outside of the promotional sales territories (I.e., White Space).The CES will collaborate with sales specialists in live and virtual selling environments to create win-win relationships for customers, patients and Boehringer Ingelheim. Targets include traditional HCP customers and nontraditional targets that impact patient care. CES partners include peer CES and sales teams, sales management (Business Managers & Directors), Regional Marketers/Analysts, Business Transformation/Cx team, Digital Center of Excellence, franchise brand marketers and health system colleagues to collaboratively identify/execute digital first opportunities. The CES is responsible for the collaborative (with local sales teams and Regional Analysts/Marketers) identification of these opportunities and development of strategic implementation plans. The CES will regularly report results back to sales leadership, relevant internal partners and other CES across the organization to optimize the role's approach in the market.The CES role encompasses a self-directed work environment with day-to-day operations and decisions, utilizing product knowledge, demonstrating selling skills and social media campaign management to influence targeted health care professionals to support the use of BIPI promoted products. Executes brand strategies to ensure that company sales and marketing messages are delivered appropriately to customers. Develops and maintains working relationships with customers.As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
**Duties & Responsibilities**
+ Utilizes product knowledge and demonstrated selling skills to influence targeted health care professionals to support the use of BIPI promoted respiratory products.
+ Executes the brand strategies to ensure that company sales and marketing messages are delivered appropriately to customers.
+ Grows franchise sales by capitalizing on opportunities to increase BI's digital impact in the marketplace.
+ Works effectively with all customer facing roles in each geography to meet customer needs and deliver net sales objectives.
+ Completes pre-call plans to meet key stakeholder needs.
+ Builds discussion around customer needs and opportunities.
+ Fosters customer network development and communication.
+ Has accurate and timely follow up discussions with customers.
+ Uses appropriate BIPI sales training techniques to facilitate customer decision making process.
+ Partners on the design of and leads the implementation of digital first campaigns that align with brand/franchise strategy and are in line with compliance guardrails.
+ Serves as the primary point of contact in white space areas while achieving key objectives with the support of internal and external stakeholders.
+ Identifies top plans for customers.
+ Engages customers in comprehensive discussions on the payer environment, Co-pays, formulary access and BIPI patient adherence tools.
+ Works in collaboration with local sales leadership, payor sales to generate and sustain support for products on MCO formularies, including AIM priorities.
+ Delivers on continuation of care model, including discharge protocol, treatment algorithms, disease management etc.
+ Implements the strategic and tactical framework of digital first campaigns supporting the franchise products marketing direction.
+ Assists in the development of A/B Campaign testing initiatives.
+ Analyzes qualitative and quantitative territory information to optimize territory business plan and customer calls.
+ Develops plans to optimize allocations of key resources including samples, co-pay cards, funds for speaker programs and in office meals.
+ Leverages opportunities that meet both territory and brand tactics.
+ Utilizes supporting analysis tools to plan activity, report and monitor resource utilization and maintain account and customer records.
+ Campaign channels may include live customers interactions, social media platforms, CRM (Veeva Engage, Veeva Engage Connect, P2P, VAE/Email, web, congresses/symposia, podcasts, streaming video.
+ Designs a dynamic customized call plan that identifies thought leaders, innovators, and advocates to support BIPI products.
+ Completes all administrative responsibilities as directed by management.
+ Successfully completes all sales training requirements.
+ Performs all company business in accordance with all regulations (e.g., EEO, FDA, DEA, OSHA, PDMA, EPA, Pharma etc.) and company policy and procedures.
+ Immediately reports to management when violations are noted/observed.
+ Demonstrates high ethical and professional standards with all business contacts to maintain BIPI's excellent reputation within the medical and pharmaceutical community.
+ Works effectively with all customer facing roles in each geography to meet customer needs and deliver net sales objectives.
+ Analyzes qualitative and quantitative data to optimize territory business plan and customer calls.
+ Monitors local market conditions for changes that impact business.
+ Develops plans to optimize allocation of key resources, including samples, co-pay cards, funds for speaker programs and funds for in-office meals.
+ Adjusts implementation plans on a regular basis based on marketplace needs.
**Requirements**
+ Bachelor's Degree Required.
+ Two plus (2+) years of Pharmaceutical/Medical sales or marketing.
+ Project management experience preferred.
+ Experience in developing and implementing digital engagement campaigns.
+ Strong understanding of, and active presence on core social media platforms.
+ Innovative thinker who thrives in creative roles and likes to solve problems.
+ Strong written and oral communication/presentation skills, particularly in a virtual environment.
+ History of successful performance.
+ Proficiency in excel, word, outlook, and database applications.
+ Ability to travel (may include overnight travel).
+ Ability to self-motivate through ambiguity and thrive in a matrixed team environment.
+ Ability to engage with customers through a variety of digital media and platforms (live, remote, video conference, marketing email etc.)
+ Ability to integrate digital assets and strategies into broader territory level business plans.
+ Strong analytical and problem-solving skills.
+ Valid Driver's License and an acceptable driving record.
+ Demonstrates strong collaboration and communication in both live and virtual/digital channels.
+ Experience in developing digital engagement campaigns, strong understanding, and active presence on core social media platforms.
+ Understanding of the pharmaceutical/healthcare landscape with previous Pharmaceutical/Medical sales experience.
**Desired Skills, Experience and Abilities**
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.

**Description**
Under the direction of the Franchise Business Director and in partnership with cross functional Franchise colleagues, the Customer Engagement Specialist will maximize net portfolio sales and build brand advocacy with targeted customers primarily through digital first multichannel campaigns inclusive of social media campaigns. These digital first campaigns will complement the sales efforts of the local field teams in key markets. Campaign design will mirror broader brand strategy, capitalize on local and regional marketing opportunities and drive execution of home office initiatives. CE Specialists will also be responsible for engaging directly with target customers in a virtual (90%) and live (10%) sales capacity and service as the primary point of contact for Boehringer Ingelheim customers that lie outside of the promotional sales territories (I.e., White Space).The CES will collaborate with sales specialists in live and virtual selling environments to create win-win relationships for customers, patients and Boehringer Ingelheim. Targets include traditional HCP customers and nontraditional targets that impact patient care. CES partners include peer CES and sales teams, sales management (Business Managers & Directors), Regional Marketers/Analysts, Business Transformation/Cx team, Digital Center of Excellence, franchise brand marketers and health system colleagues to collaboratively identify/execute digital first opportunities. The CES is responsible for the collaborative (with local sales teams and Regional Analysts/Marketers) identification of these opportunities and development of strategic implementation plans. The CES will regularly report results back to sales leadership, relevant internal partners and other CES across the organization to optimize the role's approach in the market.The CES role encompasses a self-directed work environment with day-to-day operations and decisions, utilizing product knowledge, demonstrating selling skills and social media campaign management to influence targeted health care professionals to support the use of BIPI promoted products. Executes brand strategies to ensure that company sales and marketing messages are delivered appropriately to customers. Develops and maintains working relationships with customers.As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
**Duties & Responsibilities**
+ Utilizes product knowledge and demonstrated selling skills to influence targeted health care professionals to support the use of BIPI promoted respiratory products.
+ Executes the brand strategies to ensure that company sales and marketing messages are delivered appropriately to customers.
+ Grows franchise sales by capitalizing on opportunities to increase BI's digital impact in the marketplace.
+ Works effectively with all customer facing roles in each geography to meet customer needs and deliver net sales objectives.
+ Completes pre-call plans to meet key stakeholder needs.
+ Builds discussion around customer needs and opportunities.
+ Fosters customer network development and communication.
+ Has accurate and timely follow up discussions with customers.
+ Uses appropriate BIPI sales training techniques to facilitate customer decision making process.
+ Partners on the design of and leads the implementation of digital first campaigns that align with brand/franchise strategy and are in line with compliance guardrails.
+ Serves as the primary point of contact in white space areas while achieving key objectives with the support of internal and external stakeholders.
+ Identifies top plans for customers.
+ Engages customers in comprehensive discussions on the payer environment, Co-pays, formulary access and BIPI patient adherence tools.
+ Works in collaboration with local sales leadership, payor sales to generate and sustain support for products on MCO formularies, including AIM priorities.
+ Delivers on continuation of care model, including discharge protocol, treatment algorithms, disease management etc.
+ Implements the strategic and tactical framework of digital first campaigns supporting the franchise products marketing direction.
+ Assists in the development of A/B Campaign testing initiatives.
+ Analyzes qualitative and quantitative territory information to optimize territory business plan and customer calls.
+ Develops plans to optimize allocations of key resources including samples, co-pay cards, funds for speaker programs and in office meals.
+ Leverages opportunities that meet both territory and brand tactics.
+ Utilizes supporting analysis tools to plan activity, report and monitor resource utilization and maintain account and customer records.
+ Campaign channels may include live customers interactions, social media platforms, CRM (Veeva Engage, Veeva Engage Connect, P2P, VAE/Email, web, congresses/symposia, podcasts, streaming video.
+ Designs a dynamic customized call plan that identifies thought leaders, innovators, and advocates to support BIPI products.
+ Completes all administrative responsibilities as directed by management.
+ Successfully completes all sales training requirements.
+ Performs all company business in accordance with all regulations (e.g., EEO, FDA, DEA, OSHA, PDMA, EPA, Pharma etc.) and company policy and procedures.
+ Immediately reports to management when violations are noted/observed.
+ Demonstrates high ethical and professional standards with all business contacts to maintain BIPI's excellent reputation within the medical and pharmaceutical community.
+ Works effectively with all customer facing roles in each geography to meet customer needs and deliver net sales objectives.
+ Analyzes qualitative and quantitative data to optimize territory business plan and customer calls.
+ Monitors local market conditions for changes that impact business.
+ Develops plans to optimize allocation of key resources, including samples, co-pay cards, funds for speaker programs and funds for in-office meals.
+ Adjusts implementation plans on a regular basis based on marketplace needs.
**Requirements**
+ Bachelor's Degree Required.
+ Two plus (2+) years of Pharmaceutical/Medical sales or marketing.
+ Project management experience preferred.
+ Experience in developing and implementing digital engagement campaigns.
+ Strong understanding of, and active presence on core social media platforms.
+ Innovative thinker who thrives in creative roles and likes to solve problems.
+ Strong written and oral communication/presentation skills, particularly in a virtual environment.
+ History of successful performance.
+ Proficiency in excel, word, outlook, and database applications.
+ Ability to travel (may include overnight travel).
+ Ability to self-motivate through ambiguity and thrive in a matrixed team environment.
+ Ability to engage with customers through a variety of digital media and platforms (live, remote, video conference, marketing email etc.)
+ Ability to integrate digital assets and strategies into broader territory level business plans.
+ Strong analytical and problem-solving skills.
+ Valid Driver's License and an acceptable driving record.
+ Demonstrates strong collaboration and communication in both live and virtual/digital channels.
+ Experience in developing digital engagement campaigns, strong understanding, and active presence on core social media platforms.
+ Understanding of the pharmaceutical/healthcare landscape with previous Pharmaceutical/Medical sales experience.
**Desired Skills, Experience and Abilities**
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.

**Description**
Under the direction of the Franchise Business Director and in partnership with cross functional Franchise colleagues, the Customer Engagement Specialist will maximize net portfolio sales and build brand advocacy with targeted customers primarily through digital first multichannel campaigns inclusive of social media campaigns. These digital first campaigns will complement the sales efforts of the local field teams in key markets. Campaign design will mirror broader brand strategy, capitalize on local and regional marketing opportunities and drive execution of home office initiatives. CE Specialists will also be responsible for engaging directly with target customers in a virtual (90%) and live (10%) sales capacity and service as the primary point of contact for Boehringer Ingelheim customers that lie outside of the promotional sales territories (I.e., White Space).The CES will collaborate with sales specialists in live and virtual selling environments to create win-win relationships for customers, patients and Boehringer Ingelheim. Targets include traditional HCP customers and nontraditional targets that impact patient care. CES partners include peer CES and sales teams, sales management (Business Managers & Directors), Regional Marketers/Analysts, Business Transformation/Cx team, Digital Center of Excellence, franchise brand marketers and health system colleagues to collaboratively identify/execute digital first opportunities. The CES is responsible for the collaborative (with local sales teams and Regional Analysts/Marketers) identification of these opportunities and development of strategic implementation plans. The CES will regularly report results back to sales leadership, relevant internal partners and other CES across the organization to optimize the role's approach in the market.The CES role encompasses a self-directed work environment with day-to-day operations and decisions, utilizing product knowledge, demonstrating selling skills and social media campaign management to influence targeted health care professionals to support the use of BIPI promoted products. Executes brand strategies to ensure that company sales and marketing messages are delivered appropriately to customers. Develops and maintains working relationships with customers.As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
**Duties & Responsibilities**
+ Utilizes product knowledge and demonstrated selling skills to influence targeted health care professionals to support the use of BIPI promoted respiratory products.
+ Executes the brand strategies to ensure that company sales and marketing messages are delivered appropriately to customers.
+ Grows franchise sales by capitalizing on opportunities to increase BI's digital impact in the marketplace.
+ Works effectively with all customer facing roles in each geography to meet customer needs and deliver net sales objectives.
+ Completes pre-call plans to meet key stakeholder needs.
+ Builds discussion around customer needs and opportunities.
+ Fosters customer network development and communication.
+ Has accurate and timely follow up discussions with customers.
+ Uses appropriate BIPI sales training techniques to facilitate customer decision making process.
+ Partners on the design of and leads the implementation of digital first campaigns that align with brand/franchise strategy and are in line with compliance guardrails.
+ Serves as the primary point of contact in white space areas while achieving key objectives with the support of internal and external stakeholders.
+ Identifies top plans for customers.
+ Engages customers in comprehensive discussions on the payer environment, Co-pays, formulary access and BIPI patient adherence tools.
+ Works in collaboration with local sales leadership, payor sales to generate and sustain support for products on MCO formularies, including AIM priorities.
+ Delivers on continuation of care model, including discharge protocol, treatment algorithms, disease management etc.
+ Implements the strategic and tactical framework of digital first campaigns supporting the franchise products marketing direction.
+ Assists in the development of A/B Campaign testing initiatives.
+ Analyzes qualitative and quantitative territory information to optimize territory business plan and customer calls.
+ Develops plans to optimize allocations of key resources including samples, co-pay cards, funds for speaker programs and in office meals.
+ Leverages opportunities that meet both territory and brand tactics.
+ Utilizes supporting analysis tools to plan activity, report and monitor resource utilization and maintain account and customer records.
+ Campaign channels may include live customers interactions, social media platforms, CRM (Veeva Engage, Veeva Engage Connect, P2P, VAE/Email, web, congresses/symposia, podcasts, streaming video.
+ Designs a dynamic customized call plan that identifies thought leaders, innovators, and advocates to support BIPI products.
+ Completes all administrative responsibilities as directed by management.
+ Successfully completes all sales training requirements.
+ Performs all company business in accordance with all regulations (e.g., EEO, FDA, DEA, OSHA, PDMA, EPA, Pharma etc.) and company policy and procedures.
+ Immediately reports to management when violations are noted/observed.
+ Demonstrates high ethical and professional standards with all business contacts to maintain BIPI's excellent reputation within the medical and pharmaceutical community.
+ Works effectively with all customer facing roles in each geography to meet customer needs and deliver net sales objectives.
+ Analyzes qualitative and quantitative data to optimize territory business plan and customer calls.
+ Monitors local market conditions for changes that impact business.
+ Develops plans to optimize allocation of key resources, including samples, co-pay cards, funds for speaker programs and funds for in-office meals.
+ Adjusts implementation plans on a regular basis based on marketplace needs.
**Requirements**
+ Bachelor's Degree Required.
+ Two plus (2+) years of Pharmaceutical/Medical sales or marketing.
+ Project management experience preferred.
+ Experience in developing and implementing digital engagement campaigns.
+ Strong understanding of, and active presence on core social media platforms.
+ Innovative thinker who thrives in creative roles and likes to solve problems.
+ Strong written and oral communication/presentation skills, particularly in a virtual environment.
+ History of successful performance.
+ Proficiency in excel, word, outlook, and database applications.
+ Ability to travel (may include overnight travel).
+ Ability to self-motivate through ambiguity and thrive in a matrixed team environment.
+ Ability to engage with customers through a variety of digital media and platforms (live, remote, video conference, marketing email etc.)
+ Ability to integrate digital assets and strategies into broader territory level business plans.
+ Strong analytical and problem-solving skills.
+ Valid Driver's License and an acceptable driving record.
+ Demonstrates strong collaboration and communication in both live and virtual/digital channels.
+ Experience in developing digital engagement campaigns, strong understanding, and active presence on core social media platforms.
+ Understanding of the pharmaceutical/healthcare landscape with previous Pharmaceutical/Medical sales experience.
**Desired Skills, Experience and Abilities**
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.

**Description**
The Customer Engagement Specialist (CES) will maximize net portfolio sales and build brand advocacy with targeted customers primarily through digital first multichannel campaigns inclusive of social media campaigns. These digital first campaigns will complement the sales efforts of the local field teams in key markets. Campaign design will mirror broader brand strategy, capitalize on local and regional marketing opportunities and drive execution of home office initiatives. CE Specialists will also be responsible for engaging directly with target customers in a virtual (90%) and live (10%) sales capacity and service as the primary point of contact for Boehringer Ingelheim customers that lie outside of the promotional sales territories (i.e. White Space). The CES will collaborate with sales specialists in live and virtual selling environments to create win-win relationships for customers, patients and Boehringer Ingelheim. Targets include traditional HCP customers and nontraditional targets that impact patient care. CES partners include peer CES and sales teams, sales management (Business Managers & Directors), Regional Marketers/Analysts, Business Transformation/Cx team, Digital Center of Excellence, franchise brand marketers and health system colleagues to collaboratively identify/execute digital first opportunities. The CES is responsible for the collaborative (with local sales teams and Regional Analysts/Marketers) identification of these opportunities and development of strategic implementation plans. The CES will regularly report results back to sales leadership, relevant internal partners and other CES across the organization to optimize the role's approach in the market. The CES role encompasses a self-directed work environment with day-to-day operations and decisions, utilizing product knowledge, demonstrating selling skills and social media campaign management to influence targeted health care professionals to support the use of BIPI promoted products. Executes brand strategies to ensure that company sales and marketing messages are delivered appropriately to customers. Develops and maintains working relationships with customers.
As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
**Compensation Data**
This position offers a base salary typically between $95,000 and $153,100.  The position may be eligible for a role specific variable or performance-based bonus and or other compensation elements.  For an overview of our benefits please click here. ( & Responsibilities**
+ Utilizes product knowledge and demonstrated selling skills to influence targeted health care professionals to support the use of BIPI promoted respiratory products.
+ Executes the brand strategies to ensure that company sales and marketing messages are delivered appropriately to customers.
+ Grows franchise sales by capitalizing on opportunities to increase BI's digital impact in the marketplace.
+ Works effectively with all customer facing roles in each geography to meet customer needs and deliver net sales objectives.
+ Completes pre-call plans to meet key stakeholder needs.
+ Builds discussion around customer needs and opportunities.
+ Fosters customer network development and communication.
+ Has accurate and timely follow up discussions with customers.
+ Uses appropriate BIPI sales training techniques to facilitate customer decision making process.
+ Partners on the design of and leads the implementation of digital first campaigns that align with brand/franchise strategy and are in line with compliance guardrails.
+ Serves as the primary point of contact in white space areas while achieving key objectives with the support of internal and external stakeholders.
+ Identifies top plans for customers.
+ Engages customers in comprehensive discussions on the payer environment, Co-pays, formulary access and BIPI patient adherence tools.
+ Works in collaboration with local sales leadership, payor sales to generate and sustain support for products on MCO formularies, including AIM priorities.
+ Delivers on continuation of care model, including discharge protocol, treatment algorithms, disease management etc.
+ Implements the strategic and tactical framework of digital first campaigns supporting the franchise products marketing direction.
+ Assists in the development of A/B Campaign testing initiatives.
+ Analyzes qualitative and quantitative territory information to optimize territory business plan and customer calls.
+ Develops plans to optimize allocations of key resources including samples, co-pay cards, funds for speaker programs and in office meals.
+ Leverages opportunities that meet both territory and brand tactics.
+ Utilizes supporting analysis tools to plan activity, report and monitor resource utilization and maintain account and customer records.
+ Campaign channels may include live customers interactions, social media platforms, CRM (Veeva Engage, Veeva Engage Connect, P2P, VAE/Email, web, congresses/symposia, podcasts, streaming video.
+ Designs a dynamic customized call plan that identifies thought leaders, innovators, and advocates to support BIPI products.
+ Completes all administrative responsibilities as directed by management.
+ Successfully completes all sales training requirements.
+ Performs all company business in accordance with all regulations (e.g., EEO, FDA, DEA, OSHA, PDMA, EPA, Pharma etc.) and company policy and procedures.
+ Immediately reports to management when violations are noted/observed.
+ Demonstrates high ethical and professional standards with all business contacts to maintain BIPI's excellent reputation within the medical and pharmaceutical community.
+ Works effectively with all customer facing roles in each geography to meet customer needs and deliver net sales objectives.
+ Analyzes qualitative and quantitative data to optimize territory business plan and customer calls.
+ Monitors local market conditions for changes that impact business.
+ Develops plans to optimize allocation of key resources, including samples, co-pay cards, funds for speaker programs and funds for in-office meals.
+ Adjusts implementation plans on a regular basis based on marketplace needs.
**Requirements**
+ Bachelor's Degree Required.
+ Two plus (2+) years of Pharmaceutical/Medical sales or marketing.
+ Project management experience preferred.
+ Experience in developing and implementing digital engagement campaigns.
+ Strong understanding of, and active presence on core social media platforms.
+ Innovative thinker who thrives in creative roles and likes to solve problems.
+ Strong written and oral communication/presentation skills, particularly in a virtual environment.
+ History of successful performance.
+ Proficiency in excel, word, outlook, and database applications.
+ Ability to travel (may include overnight travel).
+ Ability to self-motivate through ambiguity and thrive in a matrixed team environment.
+ Ability to engage with customers through a variety of digital media and platforms (live, remote, video conference, marketing email etc.)
+ Ability to integrate digital assets and strategies into broader territory level business plans.
+ Strong analytical and problem-solving skills.
+ Valid Driver's License and an acceptable driving record.
+ Demonstrates strong collaboration and communication in both live and virtual/digital channels.
+ Experience in developing digital engagement campaigns, strong understanding, and active presence on core social media platforms.
+ Understanding of the pharmaceutical/healthcare landscape with previous Pharmaceutical/Medical sales experience.
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.

**Description**
The Customer Engagement Specialist (CES) will maximize net portfolio sales and build brand advocacy with targeted customers primarily through digital first multichannel campaigns inclusive of social media campaigns. These digital first campaigns will complement the sales efforts of the local field teams in key markets. Campaign design will mirror broader brand strategy, capitalize on local and regional marketing opportunities and drive execution of home office initiatives. CE Specialists will also be responsible for engaging directly with target customers in a virtual (90%) and live (10%) sales capacity and service as the primary point of contact for Boehringer Ingelheim customers that lie outside of the promotional sales territories (i.e. White Space). The CES will collaborate with sales specialists in live and virtual selling environments to create win-win relationships for customers, patients and Boehringer Ingelheim. Targets include traditional HCP customers and nontraditional targets that impact patient care. CES partners include peer CES and sales teams, sales management (Business Managers & Directors), Regional Marketers/Analysts, Business Transformation/Cx team, Digital Center of Excellence, franchise brand marketers and health system colleagues to collaboratively identify/execute digital first opportunities. The CES is responsible for the collaborative (with local sales teams and Regional Analysts/Marketers) identification of these opportunities and development of strategic implementation plans. The CES will regularly report results back to sales leadership, relevant internal partners and other CES across the organization to optimize the role's approach in the market. The CES role encompasses a self-directed work environment with day-to-day operations and decisions, utilizing product knowledge, demonstrating selling skills and social media campaign management to influence targeted health care professionals to support the use of BIPI promoted products. Executes brand strategies to ensure that company sales and marketing messages are delivered appropriately to customers. Develops and maintains working relationships with customers.
As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
**Compensation Data**
This position offers a base salary typically between $95,000 and $153,100.  The position may be eligible for a role specific variable or performance-based bonus and or other compensation elements.  For an overview of our benefits please click here. ( & Responsibilities**
+ Utilizes product knowledge and demonstrated selling skills to influence targeted health care professionals to support the use of BIPI promoted respiratory products.
+ Executes the brand strategies to ensure that company sales and marketing messages are delivered appropriately to customers.
+ Grows franchise sales by capitalizing on opportunities to increase BI's digital impact in the marketplace.
+ Works effectively with all customer facing roles in each geography to meet customer needs and deliver net sales objectives.
+ Completes pre-call plans to meet key stakeholder needs.
+ Builds discussion around customer needs and opportunities.
+ Fosters customer network development and communication.
+ Has accurate and timely follow up discussions with customers.
+ Uses appropriate BIPI sales training techniques to facilitate customer decision making process.
+ Partners on the design of and leads the implementation of digital first campaigns that align with brand/franchise strategy and are in line with compliance guardrails.
+ Serves as the primary point of contact in white space areas while achieving key objectives with the support of internal and external stakeholders.
+ Identifies top plans for customers.
+ Engages customers in comprehensive discussions on the payer environment, Co-pays, formulary access and BIPI patient adherence tools.
+ Works in collaboration with local sales leadership, payor sales to generate and sustain support for products on MCO formularies, including AIM priorities.
+ Delivers on continuation of care model, including discharge protocol, treatment algorithms, disease management etc.
+ Implements the strategic and tactical framework of digital first campaigns supporting the franchise products marketing direction.
+ Assists in the development of A/B Campaign testing initiatives.
+ Analyzes qualitative and quantitative territory information to optimize territory business plan and customer calls.
+ Develops plans to optimize allocations of key resources including samples, co-pay cards, funds for speaker programs and in office meals.
+ Leverages opportunities that meet both territory and brand tactics.
+ Utilizes supporting analysis tools to plan activity, report and monitor resource utilization and maintain account and customer records.
+ Campaign channels may include live customers interactions, social media platforms, CRM (Veeva Engage, Veeva Engage Connect, P2P, VAE/Email, web, congresses/symposia, podcasts, streaming video.
+ Designs a dynamic customized call plan that identifies thought leaders, innovators, and advocates to support BIPI products.
+ Completes all administrative responsibilities as directed by management.
+ Successfully completes all sales training requirements.
+ Performs all company business in accordance with all regulations (e.g., EEO, FDA, DEA, OSHA, PDMA, EPA, Pharma etc.) and company policy and procedures.
+ Immediately reports to management when violations are noted/observed.
+ Demonstrates high ethical and professional standards with all business contacts to maintain BIPI's excellent reputation within the medical and pharmaceutical community.
+ Works effectively with all customer facing roles in each geography to meet customer needs and deliver net sales objectives.
+ Analyzes qualitative and quantitative data to optimize territory business plan and customer calls.
+ Monitors local market conditions for changes that impact business.
+ Develops plans to optimize allocation of key resources, including samples, co-pay cards, funds for speaker programs and funds for in-office meals.
+ Adjusts implementation plans on a regular basis based on marketplace needs.
**Requirements**
+ Bachelor's Degree Required.
+ Two plus (2+) years of Pharmaceutical/Medical sales or marketing.
+ Project management experience preferred.
+ Experience in developing and implementing digital engagement campaigns.
+ Strong understanding of, and active presence on core social media platforms.
+ Innovative thinker who thrives in creative roles and likes to solve problems.
+ Strong written and oral communication/presentation skills, particularly in a virtual environment.
+ History of successful performance.
+ Proficiency in excel, word, outlook, and database applications.
+ Ability to travel (may include overnight travel).
+ Ability to self-motivate through ambiguity and thrive in a matrixed team environment.
+ Ability to engage with customers through a variety of digital media and platforms (live, remote, video conference, marketing email etc.)
+ Ability to integrate digital assets and strategies into broader territory level business plans.
+ Strong analytical and problem-solving skills.
+ Valid Driver's License and an acceptable driving record.
+ Demonstrates strong collaboration and communication in both live and virtual/digital channels.
+ Experience in developing digital engagement campaigns, strong understanding, and active presence on core social media platforms.
+ Understanding of the pharmaceutical/healthcare landscape with previous Pharmaceutical/Medical sales experience.
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.

**Description**
The Customer Engagement Specialist (CES) will maximize net portfolio sales and build brand advocacy with targeted customers primarily through digital first multichannel campaigns inclusive of social media campaigns. These digital first campaigns will complement the sales efforts of the local field teams in key markets. Campaign design will mirror broader brand strategy, capitalize on local and regional marketing opportunities and drive execution of home office initiatives. CE Specialists will also be responsible for engaging directly with target customers in a virtual (90%) and live (10%) sales capacity and service as the primary point of contact for Boehringer Ingelheim customers that lie outside of the promotional sales territories (i.e. White Space). The CES will collaborate with sales specialists in live and virtual selling environments to create win-win relationships for customers, patients and Boehringer Ingelheim. Targets include traditional HCP customers and nontraditional targets that impact patient care. CES partners include peer CES and sales teams, sales management (Business Managers & Directors), Regional Marketers/Analysts, Business Transformation/Cx team, Digital Center of Excellence, franchise brand marketers and health system colleagues to collaboratively identify/execute digital first opportunities. The CES is responsible for the collaborative (with local sales teams and Regional Analysts/Marketers) identification of these opportunities and development of strategic implementation plans. The CES will regularly report results back to sales leadership, relevant internal partners and other CES across the organization to optimize the role's approach in the market. The CES role encompasses a self-directed work environment with day-to-day operations and decisions, utilizing product knowledge, demonstrating selling skills and social media campaign management to influence targeted health care professionals to support the use of BIPI promoted products. Executes brand strategies to ensure that company sales and marketing messages are delivered appropriately to customers. Develops and maintains working relationships with customers.
As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
**Compensation Data**
This position offers a base salary typically between $95,000 and $153,100.  The position may be eligible for a role specific variable or performance-based bonus and or other compensation elements.  For an overview of our benefits please click here. ( & Responsibilities**
+ Utilizes product knowledge and demonstrated selling skills to influence targeted health care professionals to support the use of BIPI promoted respiratory products.
+ Executes the brand strategies to ensure that company sales and marketing messages are delivered appropriately to customers.
+ Grows franchise sales by capitalizing on opportunities to increase BI's digital impact in the marketplace.
+ Works effectively with all customer facing roles in each geography to meet customer needs and deliver net sales objectives.
+ Completes pre-call plans to meet key stakeholder needs.
+ Builds discussion around customer needs and opportunities.
+ Fosters customer network development and communication.
+ Has accurate and timely follow up discussions with customers.
+ Uses appropriate BIPI sales training techniques to facilitate customer decision making process.
+ Partners on the design of and leads the implementation of digital first campaigns that align with brand/franchise strategy and are in line with compliance guardrails.
+ Serves as the primary point of contact in white space areas while achieving key objectives with the support of internal and external stakeholders.
+ Identifies top plans for customers.
+ Engages customers in comprehensive discussions on the payer environment, Co-pays, formulary access and BIPI patient adherence tools.
+ Works in collaboration with local sales leadership, payor sales to generate and sustain support for products on MCO formularies, including AIM priorities.
+ Delivers on continuation of care model, including discharge protocol, treatment algorithms, disease management etc.
+ Implements the strategic and tactical framework of digital first campaigns supporting the franchise products marketing direction.
+ Assists in the development of A/B Campaign testing initiatives.
+ Analyzes qualitative and quantitative territory information to optimize territory business plan and customer calls.
+ Develops plans to optimize allocations of key resources including samples, co-pay cards, funds for speaker programs and in office meals.
+ Leverages opportunities that meet both territory and brand tactics.
+ Utilizes supporting analysis tools to plan activity, report and monitor resource utilization and maintain account and customer records.
+ Campaign channels may include live customers interactions, social media platforms, CRM (Veeva Engage, Veeva Engage Connect, P2P, VAE/Email, web, congresses/symposia, podcasts, streaming video.
+ Designs a dynamic customized call plan that identifies thought leaders, innovators, and advocates to support BIPI products.
+ Completes all administrative responsibilities as directed by management.
+ Successfully completes all sales training requirements.
+ Performs all company business in accordance with all regulations (e.g., EEO, FDA, DEA, OSHA, PDMA, EPA, Pharma etc.) and company policy and procedures.
+ Immediately reports to management when violations are noted/observed.
+ Demonstrates high ethical and professional standards with all business contacts to maintain BIPI's excellent reputation within the medical and pharmaceutical community.
+ Works effectively with all customer facing roles in each geography to meet customer needs and deliver net sales objectives.
+ Analyzes qualitative and quantitative data to optimize territory business plan and customer calls.
+ Monitors local market conditions for changes that impact business.
+ Develops plans to optimize allocation of key resources, including samples, co-pay cards, funds for speaker programs and funds for in-office meals.
+ Adjusts implementation plans on a regular basis based on marketplace needs.
**Requirements**
+ Bachelor's Degree Required.
+ Two plus (2+) years of Pharmaceutical/Medical sales or marketing.
+ Project management experience preferred.
+ Experience in developing and implementing digital engagement campaigns.
+ Strong understanding of, and active presence on core social media platforms.
+ Innovative thinker who thrives in creative roles and likes to solve problems.
+ Strong written and oral communication/presentation skills, particularly in a virtual environment.
+ History of successful performance.
+ Proficiency in excel, word, outlook, and database applications.
+ Ability to travel (may include overnight travel).
+ Ability to self-motivate through ambiguity and thrive in a matrixed team environment.
+ Ability to engage with customers through a variety of digital media and platforms (live, remote, video conference, marketing email etc.)
+ Ability to integrate digital assets and strategies into broader territory level business plans.
+ Strong analytical and problem-solving skills.
+ Valid Driver's License and an acceptable driving record.
+ Demonstrates strong collaboration and communication in both live and virtual/digital channels.
+ Experience in developing digital engagement campaigns, strong understanding, and active presence on core social media platforms.
+ Understanding of the pharmaceutical/healthcare landscape with previous Pharmaceutical/Medical sales experience.
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.

**Description**
The Customer Engagement Specialist (CES) will maximize net portfolio sales and build brand advocacy with targeted customers primarily through digital first multichannel campaigns inclusive of social media campaigns. These digital first campaigns will complement the sales efforts of the local field teams in key markets. Campaign design will mirror broader brand strategy, capitalize on local and regional marketing opportunities and drive execution of home office initiatives. CE Specialists will also be responsible for engaging directly with target customers in a virtual (90%) and live (10%) sales capacity and service as the primary point of contact for Boehringer Ingelheim customers that lie outside of the promotional sales territories (i.e. White Space). The CES will collaborate with sales specialists in live and virtual selling environments to create win-win relationships for customers, patients and Boehringer Ingelheim. Targets include traditional HCP customers and nontraditional targets that impact patient care. CES partners include peer CES and sales teams, sales management (Business Managers & Directors), Regional Marketers/Analysts, Business Transformation/Cx team, Digital Center of Excellence, franchise brand marketers and health system colleagues to collaboratively identify/execute digital first opportunities. The CES is responsible for the collaborative (with local sales teams and Regional Analysts/Marketers) identification of these opportunities and development of strategic implementation plans. The CES will regularly report results back to sales leadership, relevant internal partners and other CES across the organization to optimize the role's approach in the market. The CES role encompasses a self-directed work environment with day-to-day operations and decisions, utilizing product knowledge, demonstrating selling skills and social media campaign management to influence targeted health care professionals to support the use of BIPI promoted products. Executes brand strategies to ensure that company sales and marketing messages are delivered appropriately to customers. Develops and maintains working relationships with customers.
As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
**Compensation Data**
This position offers a base salary typically between $95,000 and $153,100.  The position may be eligible for a role specific variable or performance-based bonus and or other compensation elements.  For an overview of our benefits please click here. ( & Responsibilities**
+ Utilizes product knowledge and demonstrated selling skills to influence targeted health care professionals to support the use of BIPI promoted respiratory products.
+ Executes the brand strategies to ensure that company sales and marketing messages are delivered appropriately to customers.
+ Grows franchise sales by capitalizing on opportunities to increase BI's digital impact in the marketplace.
+ Works effectively with all customer facing roles in each geography to meet customer needs and deliver net sales objectives.
+ Completes pre-call plans to meet key stakeholder needs.
+ Builds discussion around customer needs and opportunities.
+ Fosters customer network development and communication.
+ Has accurate and timely follow up discussions with customers.
+ Uses appropriate BIPI sales training techniques to facilitate customer decision making process.
+ Partners on the design of and leads the implementation of digital first campaigns that align with brand/franchise strategy and are in line with compliance guardrails.
+ Serves as the primary point of contact in white space areas while achieving key objectives with the support of internal and external stakeholders.
+ Identifies top plans for customers.
+ Engages customers in comprehensive discussions on the payer environment, Co-pays, formulary access and BIPI patient adherence tools.
+ Works in collaboration with local sales leadership, payor sales to generate and sustain support for products on MCO formularies, including AIM priorities.
+ Delivers on continuation of care model, including discharge protocol, treatment algorithms, disease management etc.
+ Implements the strategic and tactical framework of digital first campaigns supporting the franchise products marketing direction.
+ Assists in the development of A/B Campaign testing initiatives.
+ Analyzes qualitative and quantitative territory information to optimize territory business plan and customer calls.
+ Develops plans to optimize allocations of key resources including samples, co-pay cards, funds for speaker programs and in office meals.
+ Leverages opportunities that meet both territory and brand tactics.
+ Utilizes supporting analysis tools to plan activity, report and monitor resource utilization and maintain account and customer records.
+ Campaign channels may include live customers interactions, social media platforms, CRM (Veeva Engage, Veeva Engage Connect, P2P, VAE/Email, web, congresses/symposia, podcasts, streaming video.
+ Designs a dynamic customized call plan that identifies thought leaders, innovators, and advocates to support BIPI products.
+ Completes all administrative responsibilities as directed by management.
+ Successfully completes all sales training requirements.
+ Performs all company business in accordance with all regulations (e.g., EEO, FDA, DEA, OSHA, PDMA, EPA, Pharma etc.) and company policy and procedures.
+ Immediately reports to management when violations are noted/observed.
+ Demonstrates high ethical and professional standards with all business contacts to maintain BIPI's excellent reputation within the medical and pharmaceutical community.
+ Works effectively with all customer facing roles in each geography to meet customer needs and deliver net sales objectives.
+ Analyzes qualitative and quantitative data to optimize territory business plan and customer calls.
+ Monitors local market conditions for changes that impact business.
+ Develops plans to optimize allocation of key resources, including samples, co-pay cards, funds for speaker programs and funds for in-office meals.
+ Adjusts implementation plans on a regular basis based on marketplace needs.
**Requirements**
+ Bachelor's Degree Required.
+ Two plus (2+) years of Pharmaceutical/Medical sales or marketing.
+ Project management experience preferred.
+ Experience in developing and implementing digital engagement campaigns.
+ Strong understanding of, and active presence on core social media platforms.
+ Innovative thinker who thrives in creative roles and likes to solve problems.
+ Strong written and oral communication/presentation skills, particularly in a virtual environment.
+ History of successful performance.
+ Proficiency in excel, word, outlook, and database applications.
+ Ability to travel (may include overnight travel).
+ Ability to self-motivate through ambiguity and thrive in a matrixed team environment.
+ Ability to engage with customers through a variety of digital media and platforms (live, remote, video conference, marketing email etc.)
+ Ability to integrate digital assets and strategies into broader territory level business plans.
+ Strong analytical and problem-solving skills.
+ Valid Driver's License and an acceptable driving record.
+ Demonstrates strong collaboration and communication in both live and virtual/digital channels.
+ Experience in developing digital engagement campaigns, strong understanding, and active presence on core social media platforms.
+ Understanding of the pharmaceutical/healthcare landscape with previous Pharmaceutical/Medical sales experience.
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.

Job Description

Job Description

Overview:

The Re-engagement Specialist plays a critical role in Nerdy's customer retention efforts by reconnecting with former clients and encouraging them to return to our services. By understanding their past experiences and addressing any concerns, this role directly contributes to customer loyalty and business growth.

About Nerdy:

At Nerdy (NYSE: NRDY) - the company behind Varsity Tutors - we're redrawing the blueprint of learning. Our Live + AI™ platform fuses real-time human expertise with proprietary generative-AI systems, setting a new bar for measurable academic impact at global scale.

We recruit the kind of technologists and operators you'd bet on as solo founders - people who turn ambiguous problems into shipping code, iterate faster than markets move, and compound their advantage with every data point. In an era where great employees can deliver 10-times the leverage of the merely good, we back those who play to win.

Fortune favors the bold. Join us.

How we compete:

• AI-Native at every level
  From the CEO to day-one hires, everyone builds and ships with generative AI. If you're not wielding AI, you're not done.
• Entrepreneurial velocity
  Move at founder speed, prototype in hours, and measure in real user outcomes. Slow teams die.
• Free-market rigor
  Ideas rise or fall on merit and results - no committees, no politics, no cap on upside.
• Full-stack ownership
  You design, build, and run what you ship; accountability is a feature, not a bug.
• Reward for contribution
  Pay rises with impact, not years. Outstanding results earn outsized rewards. We evaluate both what you achieve and how you achieve it: living our leadership principles and using AI effectively are formally measured and rewarded.
• Relentless exploration
  Push the frontier of generative AI in live learning and - because only the paranoid survive - questioning every legacy assumption along the way.
• Is Apolitical
  You stay focused on mission-aligned outcomes, not distractions or unrelated causes.

If you're a technically minded builder who thrives on open competition, personal responsibility, and the chance to redefine how the world learns - while continually stretching the limits of what generative AI can do - come do the most ambitious and rewarding work of your career here. Learn more at nerdy.com.

Nerdy's shareholder letters below explain our latest products and strategy:

• Q1-2025 Shareholder Letter
• Q4-2024 Shareholder Letter
• Q3-2024 Shareholder Letter

Qualifications:

• 1-2 years of experience in retention, sales, or a related field, preferably in a high-volume outreach role.
• Strong communication and interpersonal skills with the ability to build rapport quickly.
• Persuasive and empathetic approach to customer engagement.
• Comfort with ambiguity and ability to adapt to changing strategies.
• Experience using CRM tools and analyzing customer data.
• A passion for education and the ability to convey the value of Nerdy's services.
• Analytical Thinking: Experience in analyzing customer data to identify inactivity patterns and develop targeted re-engagement strategies.
• Adaptability: Ability to adjust strategies based on customer feedback and changing market conditions to ensure effective re-engagement.

Responsibilities:

• Proactively reach out to former clients through phone, email, and messaging platforms to re-engage them with Nerdy's services. This role requires cold calling.
• Identify client needs and tailor solutions that align with their learning goals, leveraging Nerdy's wide range of educational offerings.
• Utilize persuasive communication and active listening skills to understand and overcome objections.
• Collaborate with internal teams, including Customer Support and Sales, to ensure a seamless reactivation experience.
• Track and analyze engagement data to refine outreach strategies and maximize conversion rates.
• Maintain detailed and accurate records of customer interactions in CRM systems.
• Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.

Unleash Your Full Potential at Nerdy:

At Nerdy, you'll earn your success through meritocracy and exceptional outcomes. Our benefits reward performance and initiative:

• Competitive Compensation & Advancement: Market-leading compensation paired with clear promotion pathways- become an owner in our success. $40,000 annual base compensation plus monthly variable compensation targets
• Retirement Made Simple: 401(k) plan with company match and immediate vesting.
• A Remote-First Culture: We embrace flexibility across time zones and working styles to attract top talent and meet learners where they are.
• Paid Time Off: Accrued paid time off for when you need it most, ensuring maximum productivity.
• Continuous Learning: Access an all-inclusive learning membership for you and your household, including 1:1 tutoring hours, unlimited on-demand classes, and our full suite of learning products and services.
• Supercharge with AI: Leverage cutting-edge AI tools to accelerate your workflow.
• You're Covered: Medical, dental, vision, life, STD & LTD plans plus strong maternity, paternity, and adoption leaves - numerous options for you and your family.

Location: Fully Remote Position

Upcoming Start Dates/Training: One week paid virtual training will take place Monday - Friday 9am-6pm Central Time

The Bottom Line:

If you're driven by impact, energized by ownership, and excited to help shape what's next, you'll thrive here. We move fast, think big, and reward those who deliver. This isn't a traditional corporate environment - it's a place to do the most meaningful work of your career.