465 Customer Engagement jobs in Marlton

Customer Specialist

NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more! Our Nerds happily provide onsite service at the customer's location or customers can drop by our service center.

Job Summary

The Customer Specialist is often the first point of contact for customers and plays an important role in introducing customers to the NerdsToGo brand and the services we offer. The CS must ensure NerdsToGo customers are assisted in a prompt and friendly manner and that all their questions and concerns are addressed to their satisfaction. The CS will assist in daily operations within the NerdsToGo store, including customer satisfaction, basic bookkeeping, and service call management.

Responsibilities

• Provide exceptional customer service to every customer
• Answer inbound calls generated from our marketing and advertising activities
• Conduct outbound marketing, guerilla marketing, community outreach activities
• Assist with basic bookkeeping activities
• Schedule service calls using our field service management software

Qualifications

• People-oriented, with the mindset that the customer is always right
• Office management experience a plus
• Some experience in sales and marketing desired
• Assist manager with inventory activities

Benefits/Perks

• Great culture
• Access to fully branded Nerd Van
• Opportunity to be a part of a growing brand!

Compensation: $8.00 - $14.00 per hour

Join Our Team At NerdsToGo

At NerdsToGo, our technicians don't just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you've come to the right place.

Now Hiring!

We're growing fast, so we're looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you're looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.

We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations.
This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success.
This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands.
The starting salary for this role is $100K, commensurate with experience.
**What You'll Do:**
+ Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints
+ Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences
+ Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions
+ Identify and prioritize CX breakdowns through VOC, operational data, and field feedback
+ Act as the first point of contact for field leaders on CX-related challenges and opportunities
+ Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product
+ Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders
+ Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs
+ Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement
**What We're Looking For:**
+ Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred
+ 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams
+ Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey
+ Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles
+ Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in
+ High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike
+ Systems thinker with the ability to balance customer empathy with business impact
+ Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business
**What You'll Get:**
+ 40% off any standard Hertz Rental  
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching.
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran

About Us
SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards
Position Summary:
SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.
Position Locations:
Phoenix, AZ
Tampa, FL
St. Louis, MO
Plano, TX
Essential Duties:
- Operate in a call center environment as a customer success advocate.
- Answer high-volume, inbound calls or texts from current customers promptly.
- Perform routine data entry and validation tasks.
- Handle routine calls, emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties.
- Interact with multiple departments to expedite processing and/or issue resolution.
- Perform other related duties as required and assigned.
- Demonstrate behaviors that are aligned with the organization's desired culture and values.
Qualifications:
- Mortgage and/or financial services call center experience is a plus.
- Bilingual Spanish is a plus.
- General understanding of applicable Federal, State, and Local Mortgage Regulations a plus.
Skills and Job-Specific Competencies:
- Capable communicator (written and oral).
- Strong negotiation skills with the ability to effectively resolve problems.
- Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.).
Travel Requirements: No travel will be required, unless at the client's discretion.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices.
Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24.
Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k).
Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated.
We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves.
Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy.
Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise.
Job Ref:
# Place of Work
On-site
# Requisition ID

# Application Email

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**Job Description:**
The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the Philadelphia International Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.
It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:
* Welcoming and providing access to our Card Members upon arrival at reception
* Being accountable and taking ownership of the customer's experience from beginning to end
* Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer
* Employing the Customer First philosophy in meeting customers' needs and expectations
* Providing concierge and lifestyle recommendation
* Providing travel consultation and minimal reservation assistance
* Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners
Lounge Hours of operation are from 5:30AM- 9:00PM Monday-Sunday. Hours are subject to change due to business need.
**Qualifications** :
A successful candidate will possess the following qualifications:
* Minimum of 1 year recent experience servicing premium customers
* Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)
* Passion for servicing customers with proactive solutions
* Exceptional communication skills, delighting the customer with every single interaction
* The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
* Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
* The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
* Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
* Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment
* Ability to utilize and switch from multiple technology platforms with ease
* Adapt to an ever changing environment and being resilient
* Ability to work flexible shifts including nights, weekends, and holidays is essential
* Light to moderate lifting may be required for certain job tasks
**Qualifications**
Salary Range: $25.50 to $26.75 hourly bonus benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
**Job:** Travel
**Primary Location:** US-Pennsylvania-Essington
**Schedule** Full-time
**Req ID:**

We are:
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: are: An expert in customer support and contact centers, with an understanding of the software / technology that enables day-to-day operations. You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. You've led a customer support transformation previously are currently experimenting with how GenAI can impact your business and understand large scale technology delivery. Additionally, you are familiar with the selling processes, and you've pitched proposals with business cases and solutions to help solve problems. Working in an agile, fast-paced environment energizes you, and you're at your best when contributing to a team. You're always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Leadership and verbal skills Yours are top-drawer, and you know how to work well with everyone from junior colleagues to executive stakeholders.
The work:
+ Evaluate clients' current customer service offerings, identify gaps, shape vision, provide recommendations and propose strategic solutions that address their unique needs and business goals
+ Define business cases, business and implementation roadmaps, and execute solutions
+ Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences
+ Collaborate with visual designers and analytic teams to generate insights and deliver customer centric, insight driven solutions
+ Advise clients on ways to measure and improve their customer-centric metrics
+ Lead change-management initiatives that drive adoption, ease implementation, and position clients' customer-service solutions for ongoing success
+ Establish relationships with client stakeholders and build long-term partnerships for Accenture
+ Identify opportunities and drive business development efforts to build the Accenture Consulting practice
+ Manage and coach junior team members, and continue to grow your own expertise
+ Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position
Travel: As required for client support.
Location: Primary residency within 90 minutes of an approved Accenture office
Here's what you'll need:
+ A minimum five (5) years of management consulting experience with heavy focus working in customer service, customer support, contact center environment or digital customer field including:
+ Solutioning and selling new ideas and proposals
+ Incorporating experience design and analytics into customer service, and support processes
+ 3+ years of experience working with: Cloud (SaaS) solutions and determining how they fit into a client's larger application ecosystem
+ 3+ years of experience working with Customer service platform technologies (such as Salesforce, Dynamics, Amazon Connect, Genesys, NICE etc.)
+ 1+ years of experience working with Artificial intelligence and front-end digital platforms
+ 3+ years of deep functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management
Bonus points if:
+ Experience in evaluating benchmark data (e. g. customer, process, financial benchmarks); web/chat/ email contacts, social media, contact center technology sales or project management experience with center start-ups, consolidation or outsourcing
+ Experience in conducting analysis against benchmarks, producing recommendations, and performing implementations as a result of analysis and recommendations
+ Have hands on experience with artificial intelligence, GenAI and conversational design
+ Have expertise working with organizations within Health, Public Service, Education, Non-profit sectors.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. ( Location Annual Salary Range
California $63,800 to $05,800
Colorado 63,800 to 177,800
District of Columbia 68,000 to 189,300
Illinois 59,100 to 177,800
Minnesota 63,800 to 177,800
Maryland 63,800 to 177,800
New York/New Jersey 59,100 to 205,800
Washington 68,000 to 189,300
#LI-MP
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement ( is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We are:
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: are:
You are an expert in customer support and contact centers, with an understanding of the software that enables them. You understand the ins and outs of customer support organizations, what drives call volume, how to think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. You've experimented with or implemented GenAI solutions and understand how they can be used to drive efficiencies and enhance the experience for both customers and agents.
You've previously led a customer support transformation and understand large scale technology delivery. You understand how to identify and quantify cost savings or revenue opportunities, identify initiatives to realize value, and can execute against them. Additionally, you are familiar with the selling process, and you've pitched proposals and solutions to help solve client problems. Working in an agile, fast-paced environment at the forefront of new trends energizes you, and you're at your best when contributing to a team. You're always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Leadership and verbal skills? Yours are top-drawer, and you know how to work well with everyone from junior colleagues to executive stakeholders.The Work:
+ Evaluate clients' current customer service offerings and organizations, identify gaps and opportunities, to generate and prioritize recommendations, offering strategic solutions that address their unique needs and business goals
+ Quantify business cases, estimating the value impact of your recommendations, and sequence transformation roadmaps to realize benefits over time
+ Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences
+ Collaborate across teams, from visual designers to developers and data scientists to in-industry subject matter advisors, to generate insights and deliver customer-centric, insight-driven solutions
+ Help advise on how technologies, including CCaaS, CRM, and GenAI can be leveraged to deliver on target outcomes such as revenue growth, cost-savings, and improved experiences
+ Advise clients on ways to measure success and improve their customer-centric metrics
+ Establish relationships with client stakeholders and build long-term partnerships for Accenture
+ Identify opportunities and drive new business development efforts to help new and existing clients transform their customer service
+ Manage and coach junior team members, and continue to grow your own expertise
+ Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position
Travel: As required for client support.
Location: Primary residency within 90 minutes of an approved Accenture office
Here's What You Need:At least 8 years of experience in a role with customer support, executive ownership, leadership, and selling duties such as:
+ Working in-depth with customer service and support business processes and capabilities
+ Solutioning and selling new ideas and proposals
+ Incorporating experience design and analytics into customer service, and support processes
+ Leading and understanding large, complex global transformation projects
At least 5 years of experience working with:
+ Cloud (SaaS) solutions and determining how they fit into a client's larger application ecosystem
+ Customer service platform technologies such as Salesforce and Dynamics
+ Artificial intelligence and front-end digital platforms
+ Bachelor's degree
Bonus Points If:
+ Your Bachelor's degree is in engineering, computer science, information systems, or business
+ You have an MBA or equivalent graduate degree
+ You were responsible for a customer support organization
+ Have hands on experience with artificial intelligence and conversational design
+ Have expertise working with organizations within Consumer Goods, Retail, Life Sciences, Automotive, Travel & Hospitality sectors.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. ( Location Annual Salary Range
California $132,500 to $02,400
Colorado 132,500 to 261,300
District of Columbia 141,100 to 278,200
Illinois 122,700 to 261,300
Minnesota 132,500 to 261,300
Maryland 132,500 to 261,300
New York/New Jersey 122,700 to 302,400
Washington 141,100 to 278,200
#LI-NA
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement ( is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We are:
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: are:
You are an expert in customer support and contact centers, with an understanding of the software that enables them. You understand the ins and outs of customer support organizations, what drives call volume, how to think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. You've experimented with or implemented GenAI solutions and understand how they can be used to drive efficiencies and enhance the experience for both customers and agents.
You've previously led a customer support transformation and understand large scale technology delivery. You understand how to identify and quantify cost savings or revenue opportunities, identify initiatives to realize value, and can execute against them. Additionally, you are familiar with the selling process, and you've pitched proposals and solutions to help solve client problems. Working in an agile, fast-paced environment at the forefront of new trends energizes you, and you're at your best when contributing to a team. You're always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Leadership and verbal skills? Yours are top-drawer, and you know how to work well with everyone from junior colleagues to executive stakeholders.The Work:
+ Evaluate clients' current customer service offerings and organizations, identify gaps and opportunities, to generate and prioritize recommendations, offering strategic solutions that address their unique needs and business goals
+ Quantify business cases, estimating the value impact of your recommendations, and sequence transformation roadmaps to realize benefits over time
+ Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences
+ Collaborate across teams, from visual designers to developers and data scientists to in-industry subject matter advisors, to generate insights and deliver customer-centric, insight-driven solutions
+ Help advise on how technologies, including CCaaS, CRM, and GenAI can be leveraged to deliver on target outcomes such as revenue growth, cost-savings, and improved experiences
+ Advise clients on ways to measure success and improve their customer-centric metrics
+ Establish relationships with client stakeholders and build long-term partnerships for Accenture
+ Identify opportunities and drive new business development efforts to help new and existing clients transform their customer service
+ Manage and coach junior team members, and continue to grow your own expertise
+ Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position
Travel: As required for client support.
Location: Primary residency within 90 minutes of an approved Accenture office
Here's What You Need:At least 8 years of experience in a role with customer support, executive ownership, leadership, and selling duties such as:
+ Working in-depth with customer service and support business processes and capabilities
+ Solutioning and selling new ideas and proposals
+ Incorporating experience design and analytics into customer service, and support processes
+ Leading and understanding large, complex global transformation projects
At least 5 years of experience working with:
+ Cloud (SaaS) solutions and determining how they fit into a client's larger application ecosystem
+ Customer service platform technologies such as Salesforce and Dynamics
+ Artificial intelligence and front-end digital platforms
+ Bachelor's degree
Bonus Points If:
+ Your Bachelor's degree is in engineering, computer science, information systems, or business
+ You have an MBA or equivalent graduate degree
+ You were responsible for a customer support organization
+ Have hands on experience with artificial intelligence and conversational design
+ Have expertise working with organizations within Banking, Capital Markets, Insurance sectors.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. ( Location Annual Salary Range
California $132,500 to $02,400
Colorado 132,500 to 261,300
District of Columbia 141,100 to 278,200
Illinois 122,700 to 261,300
Minnesota 132,500 to 261,300
Maryland 132,500 to 261,300
New York/New Jersey 122,700 to 302,400
Washington 141,100 to 278,200
#LI-NA
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement ( is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Domain Advisor Expert

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The CX Center of Excellence is responsible for the business success, market adoption, and global deployment of our SAP Customer Experience sub-solutions. Its key role is to lead and support strategic initiatives that drive pipeline growth, bookings, and revenue. The team serves as the primary interface between the field and other functional areas to foster business expansion. Additionally, this team is tasked with developing go-to-market strategies and maintaining strong relationships with customers, prospects, partners, and industry analysts to ensure ongoing success.

SAP is looking for a Domain Advisor Expert to join the CX Center of Excellence. You will be accountable for the business, market, and revenue success of a major sub-solution ensuring successful market adoption and deployment.

Key responsibilities include:

• Developing comprehensive go-to-market strategies for the sub-solution, including partner and channel options to accelerate pipeline growth, bookings, and revenue.
• Identifying and capitalizing on growth opportunities driven by market trends, industry insights, and customer feedback to enhance the sub-solution's success.
• Building and presenting robust business cases for growth initiatives to Executive Leadership to facilitate informed decision-making.
• Amplifying the value proposition to the field through enablement programs, internal communication, and other outreach efforts.
• Establishing and nurturing relationships with customers, prospects, partners, and industry analysts to support business development.
• Collaborating with product, marketing, customer success, and adoption teams to maximize customer lifetime value and ensure successful delivery.
• Supporting strategic deals (with customers and partners) and executing go-to-market campaigns to achieve business objectives.
• Serving as a thought leader and the primary global SPOC (Single Point of Contact) for the sub-solution.

Job requirements:

• Extensive expertise in Sales Cloud and/or Service Cloud and/or Enterprise Service Management solutions is required.
• A minimum of 5 years of experience in the technology industry, preferably within a large multinational organization.
• Previous experience in a Go-To-Market role is a plus.
• Bachelor's degree in Business Administration, Engineering, or Computer Science from an accredited university.
• An MBA or advanced degree in a related discipline is preferred.
• Proven ability to act as a strategic advisor to SAP, customers, and partners.
• Strong lateral leadership skills and a demonstrated capacity to think creatively and "outside the box."
• Excellent executive presentation skills, with the ability to communicate key insights and recommendations concisely.
• Ideally, the candidate has experience with SAP Customer Experience solutions.
• Position based near a SAP East Coast office.

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.

We are:
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: are:
You are an expert in customer support and contact centers, with an understanding of the software that enables them. You understand the ins and outs of customer support organizations, what drives call volume, how to think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. You've experimented with or implemented GenAI solutions and understand how they can be used to drive efficiencies and enhance the experience for both customers and agents.
You've previously led a customer support transformation and understand large scale technology delivery. You understand how to identify and quantify cost savings or revenue opportunities, identify initiatives to realize value, and can execute against them. Additionally, you are familiar with the selling process, and you've pitched proposals and solutions to help solve client problems. Working in an agile, fast-paced environment at the forefront of new trends energizes you, and you're at your best when contributing to a team. You're always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Leadership and verbal skills? Yours are top-drawer, and you know how to work well with everyone from junior colleagues to executive stakeholders.The Work:
+ Evaluate clients' current customer service offerings and organizations, identify gaps and opportunities, to generate and prioritize recommendations, offering strategic solutions that address their unique needs and business goals
+ Quantify business cases, estimating the value impact of your recommendations, and sequence transformation roadmaps to realize benefits over time
+ Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences
+ Collaborate across teams, from visual designers to developers and data scientists to in-industry subject matter advisors, to generate insights and deliver customer-centric, insight-driven solutions
+ Help advise on how technologies, including CCaaS, CRM, and GenAI can be leveraged to deliver on target outcomes such as revenue growth, cost-savings, and improved experiences
+ Advise clients on ways to measure success and improve their customer-centric metrics
+ Establish relationships with client stakeholders and build long-term partnerships for Accenture
+ Identify opportunities and drive new business development efforts to help new and existing clients transform their customer service
+ Manage and coach junior team members, and continue to grow your own expertise
+ Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position
Travel: As required for client support.
Location: Primary residency within 90 minutes of an approved Accenture office
Here's What You Need:At least 8 years of experience in a role with customer support, executive ownership, leadership, and selling duties such as:
+ Working in-depth with customer service and support business processes and capabilities
+ Solutioning and selling new ideas and proposals
+ Incorporating experience design and analytics into customer service, and support processes
+ Leading and understanding large, complex global transformation projects
At least 5 years of experience working with:
+ Cloud (SaaS) solutions and determining how they fit into a client's larger application ecosystem
+ Customer service platform technologies such as Salesforce and Dynamics
+ Artificial intelligence and front-end digital platforms
+ Bachelor's degree
Bonus Points If:
+ Your Bachelor's degree is in engineering, computer science, information systems, or business
+ You have an MBA or equivalent graduate degree
+ You were responsible for a customer support organization
+ Have hands on experience with artificial intelligence and conversational design
+ Have expertise working with organizations within Health, Public Service, Education, Non-profit sectors.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. ( Location Annual Salary Range
California $132,500 to $02,400
Colorado 132,500 to 261,300
District of Columbia 141,100 to 278,200
Illinois 122,700 to 261,300
Minnesota 132,500 to 261,300
Maryland 132,500 to 261,300
New York/New Jersey 122,700 to 302,400
Washington 141,100 to 278,200
#LI-NA
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement ( is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.