20,158 Customer Engineer jobs in the United States

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.

Job Description

Duties and responsibilities

• Duties and responsibilities
  
• Support product technical acceptance and certification process
• Run product validation, verification and regression to ensure product quality, performance, reliability, usability, durability and conformance that meet the company's as well as customer's KPI
• Write Product Test Plan for our WiFi, DOCSIS Network, Video streaming, Cellular, WiFi product, Network product.
• Ensure high system level product quality/performance and out-of-the box user experience
• Support field test as necessary
• Manage and monitor all installed systems, maintained automated infrastructure and coordination test house activities
• Provide and improve automation test items request to improve efficiency and reduce human intervention time
• Engaging with product group in L2 and L3 level problem escalation
• Frequent vendors and customer meetings and visits for product feedback and future opportunities
• Provide technical post-sales support to R&D team
• Work with R&D and DQA/SQA teams to ensure features delivery/inclusion.
• Adhere to bug tracking process per corporate product development lifecycle
• Requirements and qualifications
  
• BS/MS degree in Computer Science, Electrical Engineering or a related 5+ years of work experience
• Knowledge in Window, Linux, Virtual Machine and/or Docker/Container is a plus
• Experience in TCP/IP V4/V6 network and basic knowledge in test automation operation/framework are required
• Able to demonstrate scripting skills in shell, and batch scripts
• Team player being able to adapt to multicultural environment
• Willingness to learn and explore new technologies
• Big plus with experience in wireless and wired telecommunication industry
  • Hands on testing with DOCSIS 3.1 and later
  • Hands on testing with Fiber
  • Hands on debugging with Video Streaming commercial devices
  • Includes fixed and mobile broadband, cellular (LTE, 4G/5G), WiFi LAN (802.11ac, 802.11ax,.) and PAN
  • Hands on experience in commercial tools - network, OctoScope, mobile, field, diagnostics, logging, automation, E2E such as QXDM, PCAP, Wireshark,.
  • Knowledge and experience with carriers' certification and technical approval process from US carrier (Comcast, Cox Communication, Verizon, AT&T, T-Mobile, Sprint, etc.)
• Willing and able to travel
• Ability to work in a team as well as an individual contributor when necessary
• Out of the box thinking. Critical thinker and problem-solving skills
• Ability to provide alternative solutions to achieve goals in a dynamic environment
• Analytical skills & attention to details
• Ability to work under pressure and maintain deadlines
• Good time-management skills
• Great interpersonal and communication skills
• Primary location - Philadelphia and Downingtown in Pennsylvania

Navagis is a Google Cloud Premier Partner based in the US with offices in San Francisco, Japan, Singapore, and the Philippines. Navagis is a Location Intelligence company that empowers organizations to leverage geospatial information to efficiently run their operations via web and mobile applications. Navagis software solutions are built using Google Maps and Google Cloud technologies to power a wide range of Mobility and Location Visualization applications.
To expand our US operations, we are in need of a Customer Engineer to join our fast-growing team.
If you are an independent problem solver, have a strong drive to excel, and are looking for an opportunity to grow fast and to make a big impact, this is the right place for you.
Your Role:

• Support the sales team in the technical side of sales activities by acting as a technical consultant on best practices of geospatial visualization and related cloud technologies.
• Work with the sales team and customer to scope top-level requirements.
• Recommend and investigate solution concepts using Navagis core technologies that will address customer requirements.
• Capture business requirements and technical requirements and explain them to solution developers.
• Capture the vision of customer-side operations, customer technology directions, and customer financial goals.
• Take responsibility over proof-of-concept software including coordination with solutions developers.
• Demonstrate and explain the technical aspect of Navagis solutions to any potential customer.
• Support technical aspects of the pre-sales process including substantiating business proposals with use cases and technical information.

• Bachelor's or Master's degree in Computer Science or equivalent
• 3 years of experience working in a company that develops enterprise software solutions as a Customer Engineer or other related position.
• Experience serving in the capacity of a technical sales engineer or equivalent experience in a customer-facing role (including working as a member of a professional services or systems engineering team).
• Experience presenting and delivering technical pitches.
• Experience in mapping solutions or technologies (e.g. Google Maps, etc) is preferred.

• Highly flexible and Long Term environment.Our Executive Team is mostly comprised of Ex-Googlers. We work hard and have fun while doing it! We have an active international community. We also offer comprehensive benefits in all the countries we operate in.
• Our employees develop and support high-end solutions. Every day, we push technical boundaries to advance the field of Location Intelligence. We believe mapping is essential to the world and we are extremely dedicated when it comes to quality and performance.
• Learn from the BEST and make a difference. Our team is composed of some of the best engineers in the world. As a young dynamic company, the work you do will make a big difference. At Navagis, you will be surrounded by top talent who have years of experience in mapping and cloud infrastructure, deep learning, and more.

Location: San Antonio, TX, USA, 78251

Company: Tower Semiconductor Ltd.

Recruiting World Class Talent For A World Class Leader! Join Tower Semi!

Looking for a career path in the high tech manufacturing industry? Become part of a team focused on delivering the most exciting semiconductor technology to the world! If you enjoy working with others in a fast pace environment and are looking for an opportunity to grow your career in the high tech industry then Tower Semi is for you.

Tower Semi is a global specialty foundry leader! We specialize in manufacturing analog integrated circuits for more than 300 customers worldwide in growing markets such as automotive, medical, industrial, consumer and aerospace and defense, among others.

Serve as the main point of contact for Tower customers, driving activities from design through end-of-life. Champion customer needs within the organization, collaborating with sales, operations, engineering, and quality teams to ensure alignment between customer requirements and Tower's business goals. Manage the complete product lifecycle, from initial design win to final ramp-down.

• You can serve as a primary interface for our customers for all issues related to design, prototyping and qualification efforts, from design win through production release.
• You can serve as primary interface for all quality and reliability issues on production parts.
• You can coordinate activity with the yield and engineering teams to resolve product related parametric and yield issues.
• You can work with customer engineering team to ensure tape-ins occur on schedule
• You can provide design funnel updates as required and work with customers to actively seek feedback on designs once tape-in is complete.
• You can partner with sales to obtain customer start letter and forecasts each month.
• You can partner with Operations and Industrial Engineering teams to determine capacity restraints and feedback information to the customer.
• You can ensure customer tape in flows seamlessly from CAD, photo mask, through wafer start and delivery.
• You can team with Operations to set proper lot priorities and obtain valid commit dates
• You can obtain FSRFs (foundry service request forms) and team with Engineering to ensure process splits are performed per customer request.
• You can manage MPW process from initial tape-out (clean data to mask CAD) through dice delivery.
• You can team with logistics, operations and quality organization to set up customer quarterly business reviews and factory audits.
• You can put together the business portion of the quarterly business review.
• You can publish and drive action items which are the outcome of such customer meetings.
• You can administrate E-bizz accounts for each customer, including reviewing and addressing customer help ticket activity.
• You can delp support inventory reduction activities by efficiently managing customer engineering orders and wafer requirements.
• You can be responsible for maintaining and improving customer satisfaction with feedback received from customer surveys and business reviews.
• You can send periodic performance metrics to customers.
• You can provide periodic reports and internal customer reviews to management as needed.
• You can maintain and drive critical customer projects using MS Project/Gnatt charts and provide updates as necessary.

• 5+ years of experience in semiconductor manufacturing environment.
• 2+ years of increasingly responsible and successful customer account management experience.
• Must have basic knowledge of semiconductor process flows (including mask layers), Mask Cad and Probe processes to manage inline change requests and masking layer requirements (which mask set to utilize) with customer.
• Experience in process integration or product engineering is preferred.
• Strong verbal and written communication skills needed.
• Working knowledge of PROMIS preferred.
• Knowledge of MS Project, Office, data collection and analysis systems and SAP (preferred).
• Working knowledge of various quality systems standard (9001, 14001, TS16949) and industry standards (JEDEC).
• Proven capabilities in project management and people management will be a plus.
• Bachelor's degree in engineering or science fields. Emphasis in Semiconductor manufacturing is preferred. Also, MBA preferred but not necessary.
• Must be authorized to work in the U.S. without sponsorship.

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