8,866 Customer Experience Analyst jobs in the United States
CUSTOMER EXPERIENCE ANALYST
28230 Charlotte, North Carolina
Compass Group, North America
Posted 1 day ago
Job Viewed
Job Description
**Who is Foodbuy?**
We are the industry leader in procurement and supply chain solutions. We are the subsidiary to the 6th largest company in the world (Compass Group PLC), yet Foodbuy has the feel of a small entrepreneurial Company. We pride ourselves on our ability to source and provide a variety of products and services that help our customers more easily, and cost effectively, run their businesses. We work with clients in the Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries, and of course we support Compass Group-- which is the world's largest contract food and support services provider.
**Why Foodbuy?**
We care about our associates, our clients, and our community. We think big, encourage innovation and debate, and seek out game changers. Our benefits and PTO offerings are strong. Our compensation packages are competitive. And we are constantly growing, and we want our associates' careers to grow along with us. We have an open and modern work environment, believe in flexibility, and promote a collaborative open door environment.
Additionally, we follow a value system called **People FIRST** , which stands for **F** lexibility, **I** nclusion, **R** esults, **S** ustainability and **T** ransparency. **People FIRST** is the foundation for everything we do at Foodbuy. It is how we connect and interact with our clients, business partners and fellow associates.
**Job Summary**
The primary duty of this position is preparing dashboards, analytics and reviewing key metrics of customers to leverage insights into actionable outcomes for financial growth, customer satisfaction and program penetration.
**Responsibilities:**
+ Supports and prepares key business analysis to assist decision making processes.
+ Prepare ad hoc financial analysis and special projects to support continued growth of business.
+ Utilize support tools to identify opportunities to increase program participation.
+ Facilitate cross functional activities to help ensure customer satisfaction and program growth.
+ Leverages a good understanding of broader company services and offerings.
+ Participate in internal activities and initiatives designed to improve the customer experience.
+ Works with external customers to resolve day-to-day issues and direct them to appropriate resources.
+ Uses communication skills to deliver high quality service to assigned channel customer base.
+ Monitors customer inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.
**Requirements:**
+ Bachelor's degree or equivalent work experience required.
+ 2+ years of experience in account management support or customer success; Distribution and/or Foodservice experience preferred.
+ Effective written&verbal communication skills
+ Project Management skills / experience
+ Detail-oriented and analytical problem-solving skills.
+ Knowledge of Microsoft Excel, PowerPivot, Word&PowerPoint required.
**Apply to Foodbuy today!**
_Foodbuy is a member of Compass Group USA_
Click here to Learn More about the Compass Story ( Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.**
**Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.**
Applications are accepted on an ongoing basis.
Foodbuy maintains a drug-free workplace.
**Associates at Foodbuy are offered many fantastic benefits.**
+ Medical
+ Dental
+ Vision
+ Life Insurance/ AD
+ Disability Insurance
+ Retirement Plan
+ Paid Time Off
+ Paid Parental Leave
+ Holiday Time Off (varies by site/state)
+ Personal Leave
+ Associate Shopping Program
+ Health and Wellness Programs
+ Discount Marketplace
+ Identity Theft Protection
+ Pet Insurance
+ Commuter Benefits
+ Employee Assistance Program
+ Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( for paid time off benefits information.
**Req ID:** 1444163
Foodbuy
Erin Gregory
((req_classification))
We are the industry leader in procurement and supply chain solutions. We are the subsidiary to the 6th largest company in the world (Compass Group PLC), yet Foodbuy has the feel of a small entrepreneurial Company. We pride ourselves on our ability to source and provide a variety of products and services that help our customers more easily, and cost effectively, run their businesses. We work with clients in the Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries, and of course we support Compass Group-- which is the world's largest contract food and support services provider.
**Why Foodbuy?**
We care about our associates, our clients, and our community. We think big, encourage innovation and debate, and seek out game changers. Our benefits and PTO offerings are strong. Our compensation packages are competitive. And we are constantly growing, and we want our associates' careers to grow along with us. We have an open and modern work environment, believe in flexibility, and promote a collaborative open door environment.
Additionally, we follow a value system called **People FIRST** , which stands for **F** lexibility, **I** nclusion, **R** esults, **S** ustainability and **T** ransparency. **People FIRST** is the foundation for everything we do at Foodbuy. It is how we connect and interact with our clients, business partners and fellow associates.
**Job Summary**
The primary duty of this position is preparing dashboards, analytics and reviewing key metrics of customers to leverage insights into actionable outcomes for financial growth, customer satisfaction and program penetration.
**Responsibilities:**
+ Supports and prepares key business analysis to assist decision making processes.
+ Prepare ad hoc financial analysis and special projects to support continued growth of business.
+ Utilize support tools to identify opportunities to increase program participation.
+ Facilitate cross functional activities to help ensure customer satisfaction and program growth.
+ Leverages a good understanding of broader company services and offerings.
+ Participate in internal activities and initiatives designed to improve the customer experience.
+ Works with external customers to resolve day-to-day issues and direct them to appropriate resources.
+ Uses communication skills to deliver high quality service to assigned channel customer base.
+ Monitors customer inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.
**Requirements:**
+ Bachelor's degree or equivalent work experience required.
+ 2+ years of experience in account management support or customer success; Distribution and/or Foodservice experience preferred.
+ Effective written&verbal communication skills
+ Project Management skills / experience
+ Detail-oriented and analytical problem-solving skills.
+ Knowledge of Microsoft Excel, PowerPivot, Word&PowerPoint required.
**Apply to Foodbuy today!**
_Foodbuy is a member of Compass Group USA_
Click here to Learn More about the Compass Story ( Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.**
**Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.**
Applications are accepted on an ongoing basis.
Foodbuy maintains a drug-free workplace.
**Associates at Foodbuy are offered many fantastic benefits.**
+ Medical
+ Dental
+ Vision
+ Life Insurance/ AD
+ Disability Insurance
+ Retirement Plan
+ Paid Time Off
+ Paid Parental Leave
+ Holiday Time Off (varies by site/state)
+ Personal Leave
+ Associate Shopping Program
+ Health and Wellness Programs
+ Discount Marketplace
+ Identity Theft Protection
+ Pet Insurance
+ Commuter Benefits
+ Employee Assistance Program
+ Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( for paid time off benefits information.
**Req ID:** 1444163
Foodbuy
Erin Gregory
((req_classification))
View Now
0
Customer Experience Analyst
77007 Houston, Texas
Home Depot
Posted 14 days ago
Job Viewed
Job Description
**Position Purpose:**
The Customer Experience Analyst evaluates our customer interactions to ensure we are providing an exceptional experience, while also operating within the business standards. The ideal candidate must be self-directed and maintain an unbiased, analytical, and objective mindset. The Customer Experience Analyst functions as an expert in company products, policies, systems, and processes so they are able to accurately assess customer interactions and provide valuable insight to the business on performance, trends and best practices.
**Key Responsibilities:**
+ 40% Utilize independent judgment to assess associates' skill levels, (brand voice, value, empathy, etc.), and determine whether associate behaviors during customer interactions are acceptable for each particular case (appropriate probing questions based on customer issue, best solution offered, proper system actions, etc.)
+ 20% Ensure appropriate oversight of customer interactions by assessing a minimum number of interactions per agent on a monthly basis, raising the number of interaction assessments on an individual basis as needed, and performing ad hoc audits/reviews
+ 15% Facilitate regular QA calibration sessions, track and escalate inappropriate behaviors, and provide actionable insights to leadership teams, while providing direct feedback to agents when appropriate
+ 10% Function as a liaison between operations and support departments to ensure systems and reporting are functional and accurate
+ 10% Maintain/increase product & process knowledge in order to appropriately score and judge key interaction components
+ 5% Provide additional capacity to leadership on an as-needed basis for other related and project-based duties (strategic projects/initiatives, large order reviews, behavioral analyses, etc.)
**Direct Manager/Direct Reports:**
+ This position repots to the GCC Director of Performance.
+ This position has no direct reports.
**Travel Requirements:**
+ Typically requires overnight travel less than 10% of the time.
**Physical Requirements:**
+ Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
**Working Conditions:**
+ Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
**Minimum Qualifications:**
+ Must be eighteen years of age or older.
+ Must be legally permitted to work in the United States.
**Preferred Qualifications:**
+ Proficiencies with phone systems, order processing systems, Salesforce, and other common contact center systems
+ Experience in the window coverings industry
**Minimum Education:**
+ The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Preferred Education:**
+ No additional education
**Minimum Years of Work Experience:**
+ 5
**Preferred Years of Work Experience:**
+ No additional years of experience
**Minimum Leadership Experience:**
+ None
**Preferred Leadership Experience:**
+ None
**Certifications:**
+ None
**Competencies:**
+ Excellent Communications skills, both oral and written
+ Self-directed and high levels of accountability to meeting and exceeding expectations/deadlines
+ An unbiased, analytical, and objective mindset
+ Must demonstrate exemplary organizational skills
+ Ability to multi-task and carry out duties independently
+ Flexible and adaptable; able to work in an ever changing, fast-paced environment
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $56,000.00 - $79,700.00
The Customer Experience Analyst evaluates our customer interactions to ensure we are providing an exceptional experience, while also operating within the business standards. The ideal candidate must be self-directed and maintain an unbiased, analytical, and objective mindset. The Customer Experience Analyst functions as an expert in company products, policies, systems, and processes so they are able to accurately assess customer interactions and provide valuable insight to the business on performance, trends and best practices.
**Key Responsibilities:**
+ 40% Utilize independent judgment to assess associates' skill levels, (brand voice, value, empathy, etc.), and determine whether associate behaviors during customer interactions are acceptable for each particular case (appropriate probing questions based on customer issue, best solution offered, proper system actions, etc.)
+ 20% Ensure appropriate oversight of customer interactions by assessing a minimum number of interactions per agent on a monthly basis, raising the number of interaction assessments on an individual basis as needed, and performing ad hoc audits/reviews
+ 15% Facilitate regular QA calibration sessions, track and escalate inappropriate behaviors, and provide actionable insights to leadership teams, while providing direct feedback to agents when appropriate
+ 10% Function as a liaison between operations and support departments to ensure systems and reporting are functional and accurate
+ 10% Maintain/increase product & process knowledge in order to appropriately score and judge key interaction components
+ 5% Provide additional capacity to leadership on an as-needed basis for other related and project-based duties (strategic projects/initiatives, large order reviews, behavioral analyses, etc.)
**Direct Manager/Direct Reports:**
+ This position repots to the GCC Director of Performance.
+ This position has no direct reports.
**Travel Requirements:**
+ Typically requires overnight travel less than 10% of the time.
**Physical Requirements:**
+ Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
**Working Conditions:**
+ Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
**Minimum Qualifications:**
+ Must be eighteen years of age or older.
+ Must be legally permitted to work in the United States.
**Preferred Qualifications:**
+ Proficiencies with phone systems, order processing systems, Salesforce, and other common contact center systems
+ Experience in the window coverings industry
**Minimum Education:**
+ The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Preferred Education:**
+ No additional education
**Minimum Years of Work Experience:**
+ 5
**Preferred Years of Work Experience:**
+ No additional years of experience
**Minimum Leadership Experience:**
+ None
**Preferred Leadership Experience:**
+ None
**Certifications:**
+ None
**Competencies:**
+ Excellent Communications skills, both oral and written
+ Self-directed and high levels of accountability to meeting and exceeding expectations/deadlines
+ An unbiased, analytical, and objective mindset
+ Must demonstrate exemplary organizational skills
+ Ability to multi-task and carry out duties independently
+ Flexible and adaptable; able to work in an ever changing, fast-paced environment
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $56,000.00 - $79,700.00
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1
Customer Experience Analyst
54956 Neenah, Wisconsin
Neenah Foundry Company
Posted 6 days ago
Job Viewed
Job Description
Job Summary
Neenah Foundry is seeking an experienced and strategic Customer Experience (CX) Analyst to elevate how we understand and improve the customer journey. This mid-level role will be responsible for translating complex data into clear insights, proactively monitoring order health, and partnering cross-functionally to resolve friction before it impacts the customer.
The CX Analyst own the development of reporting tools, dive deep into customer and operational data, and play a key role in shaping a more seamless, consistent, and customer-centric experience. This is a high-impact role for someone who’s confident analyzing patterns, communicating across teams, and influencing process improvement.
Essential Functions
Job duties may change over time and additional job functions may become essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Lead CX Data Analysis: Monitor and interpret key performance indicators (NPS, CSAT, CES, order accuracy, and resolution times) to identify actionable trends, gaps, and opportunities in the customer experience.
- Design and Manage Reporting Tools: Build, refine, and maintain dashboards and reports that surface meaningful insights for stakeholders across Customer Service, Operations, and Leadership.
- Proactively Identify Friction in Order Fulfillment: Track and flag delayed, high-risk, or friction-prone orders. Partner with Customer Service, Operations, and Logistics to investigate and resolve issues quickly and effectively.
- Serve as a Strategic Partner to Customer Service: Provide ongoing insight and feedback to frontline teams, enabling them to deliver better service through awareness of trends, process gaps, and customer pain points.
- Conduct Root Cause Analysis: Dig into recurring service failures or negative feedback to uncover systemic issues. Present findings and lead discussions on potential solutions and improvements.
- Support CX Strategy & Journey Optimization: Contribute to cross-functional initiatives aimed at reducing customer effort, improving satisfaction, and enhancing operational efficiency.
Expected Areas of Competence (KSAs)
- Strong analytical skills with a proven ability to turn complex data into actionable insights
- Proficiency in reporting tools such as Power BI, Tableau, Excel, or Salesforce reporting
- Experience with CRM, order management, or ticketing systems in a high-volume environment
- Excellent communication skills, with the ability to influence without authority and work across multiple departments
- Self-starter mindset with strong time management and ownership of deliverables
- Industry experience in B2B, manufacturing, logistics, or supply chain environments
- Familiarity with CX metrics and methodologies (NPS, CSAT, CES)
- Experience working cross-functionally with Customer Service, Operations, IT, and Sales
This position description is intended to cover the most significant, ongoing job functions and competency areas. Successful performance in the role will require performing satisfactorily other duties as assigned.
Education and Experience Requirements
- 4–7 years of experience in a CX, data analysis, business intelligence, or customer operations role
Physical Requirements
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
The worker must be able to access, analyze and otherwise work with, enter information stored in or obtained through the company's computer system, and to communicate effectively with co-workers and third parties who have business dealings with the company's operations.
Travel Requirements
Little to no travel is anticipated with this position
Candidates for positions with Neenah Foundry Company and its subsidiaries must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. All offers of employment will be conditioned upon successful completion of a post-offer, pre-hire background check and drug screen. Visa sponsorship is not available for this position.
Neenah Foundry Company and its subsidiaries is an equal opportunity employer, and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, disability status or national origin.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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2
Customer Experience Analyst Lead (Customer Support)
94010
Meta
Posted 5 days ago
Job Viewed
Job Description
**Summary:**
As a CX Analyst Lead at Reality Labs' Customer Experience (CX) team, you'll be part of a global team that unlocks the power of customer feedback and insights to drive customer experience improvements and business growth. You will play a pivotal role in driving customer satisfaction and loyalty by analyzing customer support surveys and operational data to identify areas for improvement, while partnering with cross-functional teams to develop and implement strategies to enhance the experiences. Leveraging your background in customer experience/support and analytics, and your passion for customer centricity, you will help shape the future of our customer support program and contribute to the growth and success of our organization.
**Required Skills:**
Customer Experience Analyst Lead (Customer Support) Responsibilities:
1. Identify trends, opportunities, and pain points across Reality Lab's customer support channels using various systems and data sources (customer support operational data, case transcripts, surveys, and other relevant data)
2. Monitor customer feedback to identify emerging trends and issues and performing root causes analysis
3. Integrate customer feedback data with other transactional, operational, and behavioral data sources to create a comprehensive picture of experience drivers
4. Advocate for customers and influence corrective actions through periodic and ad-hoc reporting, proactively evangelizing insights among key stakeholders
5. Collaborate with cross-functional teams to identify root causes of customer issues within support functions and develop action plans to remediate and measure effectiveness
6. Utilize various systems and tools (Tableau, Excel, Salesforce, Hive) to analyze and deliver insights
7. Gather business requirements and collaborate with internal and external cross-functional partners in operationalizing the insights
8. Bring insights and recommendations to the forefront of stakeholders and executives' mindshare via engaging presentations
**Minimum Qualifications:**
Minimum Qualifications:
9. 6+ years of experience in data analytics, data science, or related analytical roles
10. 3+ years of experience in customer experience, customer support, customer care, or other service related analytics roles
11. Demonstrated experience working with large datasets and statistical analysis methods, proficiency in using SQL
12. Experience working with Customer Experience or Voice-of-Customer metrics (NPS, CSAT, etc.), surveys, and customer feedback
13. Experience working with customer support operational metrics
14. Experience with data-led storytelling and demonstrated experience in conveying complex insights to non-technical stakeholders
15. Proficiency in data visualization tools (e.g., Tableau, Power BI)
16. Experience with statistical analytics techniques and using R or Python or a similar scripting language/tools
**Preferred Qualifications:**
Preferred Qualifications:
17. Master's degree in Computer Science, Data Science, Statistics, Mathematics, or related field
18. Knowledge of natural language processing (NLP) techniques
19. Experience working with Salesforce
20. Experience working with customer experience platforms (e.g., Medallia, Qualtrics)
21. Knowledge of predictive analytics or ML/AL techniques
**Public Compensation:**
$110,000/year to $158,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
As a CX Analyst Lead at Reality Labs' Customer Experience (CX) team, you'll be part of a global team that unlocks the power of customer feedback and insights to drive customer experience improvements and business growth. You will play a pivotal role in driving customer satisfaction and loyalty by analyzing customer support surveys and operational data to identify areas for improvement, while partnering with cross-functional teams to develop and implement strategies to enhance the experiences. Leveraging your background in customer experience/support and analytics, and your passion for customer centricity, you will help shape the future of our customer support program and contribute to the growth and success of our organization.
**Required Skills:**
Customer Experience Analyst Lead (Customer Support) Responsibilities:
1. Identify trends, opportunities, and pain points across Reality Lab's customer support channels using various systems and data sources (customer support operational data, case transcripts, surveys, and other relevant data)
2. Monitor customer feedback to identify emerging trends and issues and performing root causes analysis
3. Integrate customer feedback data with other transactional, operational, and behavioral data sources to create a comprehensive picture of experience drivers
4. Advocate for customers and influence corrective actions through periodic and ad-hoc reporting, proactively evangelizing insights among key stakeholders
5. Collaborate with cross-functional teams to identify root causes of customer issues within support functions and develop action plans to remediate and measure effectiveness
6. Utilize various systems and tools (Tableau, Excel, Salesforce, Hive) to analyze and deliver insights
7. Gather business requirements and collaborate with internal and external cross-functional partners in operationalizing the insights
8. Bring insights and recommendations to the forefront of stakeholders and executives' mindshare via engaging presentations
**Minimum Qualifications:**
Minimum Qualifications:
9. 6+ years of experience in data analytics, data science, or related analytical roles
10. 3+ years of experience in customer experience, customer support, customer care, or other service related analytics roles
11. Demonstrated experience working with large datasets and statistical analysis methods, proficiency in using SQL
12. Experience working with Customer Experience or Voice-of-Customer metrics (NPS, CSAT, etc.), surveys, and customer feedback
13. Experience working with customer support operational metrics
14. Experience with data-led storytelling and demonstrated experience in conveying complex insights to non-technical stakeholders
15. Proficiency in data visualization tools (e.g., Tableau, Power BI)
16. Experience with statistical analytics techniques and using R or Python or a similar scripting language/tools
**Preferred Qualifications:**
Preferred Qualifications:
17. Master's degree in Computer Science, Data Science, Statistics, Mathematics, or related field
18. Knowledge of natural language processing (NLP) techniques
19. Experience working with Salesforce
20. Experience working with customer experience platforms (e.g., Medallia, Qualtrics)
21. Knowledge of predictive analytics or ML/AL techniques
**Public Compensation:**
$110,000/year to $158,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
View Now
3
Customer Experience Analyst Lead (Customer Support)
78703 Austin, Texas
Meta
Posted 24 days ago
Job Viewed
Job Description
**Summary:**
As a CX Analyst Lead at Reality Labs' Customer Experience (CX) team, you'll be part of a global team that unlocks the power of customer feedback and insights to drive customer experience improvements and business growth. You will play a pivotal role in driving customer satisfaction and loyalty by analyzing customer support surveys and operational data to identify areas for improvement, while partnering with cross-functional teams to develop and implement strategies to enhance the experiences. Leveraging your background in customer experience/support and analytics, and your passion for customer centricity, you will help shape the future of our customer support program and contribute to the growth and success of our organization.
**Required Skills:**
Customer Experience Analyst Lead (Customer Support) Responsibilities:
1. Identify trends, opportunities, and pain points across Reality Lab's customer support channels using various systems and data sources (customer support operational data, case transcripts, surveys, and other relevant data)
2. Monitor customer feedback to identify emerging trends and issues and performing root causes analysis
3. Integrate customer feedback data with other transactional, operational, and behavioral data sources to create a comprehensive picture of experience drivers
4. Advocate for customers and influence corrective actions through periodic and ad-hoc reporting, proactively evangelizing insights among key stakeholders
5. Collaborate with cross-functional teams to identify root causes of customer issues within support functions and develop action plans to remediate and measure effectiveness
6. Utilize various systems and tools (Tableau, Excel, Salesforce, Hive) to analyze and deliver insights
7. Gather business requirements and collaborate with internal and external cross-functional partners in operationalizing the insights
8. Bring insights and recommendations to the forefront of stakeholders and executives' mindshare via engaging presentations
**Minimum Qualifications:**
Minimum Qualifications:
9. 6+ years of experience in data analytics, data science, or related analytical roles
10. 3+ years of experience in customer experience, customer support, customer care, or other service related analytics roles
11. Demonstrated experience working with large datasets and statistical analysis methods, proficiency in using SQL
12. Experience working with Customer Experience or Voice-of-Customer metrics (NPS, CSAT, etc.), surveys, and customer feedback
13. Experience working with customer support operational metrics
14. Experience with data-led storytelling and demonstrated experience in conveying complex insights to non-technical stakeholders
15. Proficiency in data visualization tools (e.g., Tableau, Power BI)
16. Experience with statistical analytics techniques and using R or Python or a similar scripting language/tools
**Preferred Qualifications:**
Preferred Qualifications:
17. Master's degree in Computer Science, Data Science, Statistics, Mathematics, or related field
18. Knowledge of natural language processing (NLP) techniques
19. Experience working with Salesforce
20. Experience working with customer experience platforms (e.g., Medallia, Qualtrics)
21. Knowledge of predictive analytics or ML/AL techniques
**Public Compensation:**
$110,000/year to $158,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
As a CX Analyst Lead at Reality Labs' Customer Experience (CX) team, you'll be part of a global team that unlocks the power of customer feedback and insights to drive customer experience improvements and business growth. You will play a pivotal role in driving customer satisfaction and loyalty by analyzing customer support surveys and operational data to identify areas for improvement, while partnering with cross-functional teams to develop and implement strategies to enhance the experiences. Leveraging your background in customer experience/support and analytics, and your passion for customer centricity, you will help shape the future of our customer support program and contribute to the growth and success of our organization.
**Required Skills:**
Customer Experience Analyst Lead (Customer Support) Responsibilities:
1. Identify trends, opportunities, and pain points across Reality Lab's customer support channels using various systems and data sources (customer support operational data, case transcripts, surveys, and other relevant data)
2. Monitor customer feedback to identify emerging trends and issues and performing root causes analysis
3. Integrate customer feedback data with other transactional, operational, and behavioral data sources to create a comprehensive picture of experience drivers
4. Advocate for customers and influence corrective actions through periodic and ad-hoc reporting, proactively evangelizing insights among key stakeholders
5. Collaborate with cross-functional teams to identify root causes of customer issues within support functions and develop action plans to remediate and measure effectiveness
6. Utilize various systems and tools (Tableau, Excel, Salesforce, Hive) to analyze and deliver insights
7. Gather business requirements and collaborate with internal and external cross-functional partners in operationalizing the insights
8. Bring insights and recommendations to the forefront of stakeholders and executives' mindshare via engaging presentations
**Minimum Qualifications:**
Minimum Qualifications:
9. 6+ years of experience in data analytics, data science, or related analytical roles
10. 3+ years of experience in customer experience, customer support, customer care, or other service related analytics roles
11. Demonstrated experience working with large datasets and statistical analysis methods, proficiency in using SQL
12. Experience working with Customer Experience or Voice-of-Customer metrics (NPS, CSAT, etc.), surveys, and customer feedback
13. Experience working with customer support operational metrics
14. Experience with data-led storytelling and demonstrated experience in conveying complex insights to non-technical stakeholders
15. Proficiency in data visualization tools (e.g., Tableau, Power BI)
16. Experience with statistical analytics techniques and using R or Python or a similar scripting language/tools
**Preferred Qualifications:**
Preferred Qualifications:
17. Master's degree in Computer Science, Data Science, Statistics, Mathematics, or related field
18. Knowledge of natural language processing (NLP) techniques
19. Experience working with Salesforce
20. Experience working with customer experience platforms (e.g., Medallia, Qualtrics)
21. Knowledge of predictive analytics or ML/AL techniques
**Public Compensation:**
$110,000/year to $158,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
View Now
4
Customer Experience Analyst Lead (Customer Support)
98194 Seattle, Washington
Meta
Posted 24 days ago
Job Viewed
Job Description
**Summary:**
As a CX Analyst Lead at Reality Labs' Customer Experience (CX) team, you'll be part of a global team that unlocks the power of customer feedback and insights to drive customer experience improvements and business growth. You will play a pivotal role in driving customer satisfaction and loyalty by analyzing customer support surveys and operational data to identify areas for improvement, while partnering with cross-functional teams to develop and implement strategies to enhance the experiences. Leveraging your background in customer experience/support and analytics, and your passion for customer centricity, you will help shape the future of our customer support program and contribute to the growth and success of our organization.
**Required Skills:**
Customer Experience Analyst Lead (Customer Support) Responsibilities:
1. Identify trends, opportunities, and pain points across Reality Lab's customer support channels using various systems and data sources (customer support operational data, case transcripts, surveys, and other relevant data)
2. Monitor customer feedback to identify emerging trends and issues and performing root causes analysis
3. Integrate customer feedback data with other transactional, operational, and behavioral data sources to create a comprehensive picture of experience drivers
4. Advocate for customers and influence corrective actions through periodic and ad-hoc reporting, proactively evangelizing insights among key stakeholders
5. Collaborate with cross-functional teams to identify root causes of customer issues within support functions and develop action plans to remediate and measure effectiveness
6. Utilize various systems and tools (Tableau, Excel, Salesforce, Hive) to analyze and deliver insights
7. Gather business requirements and collaborate with internal and external cross-functional partners in operationalizing the insights
8. Bring insights and recommendations to the forefront of stakeholders and executives' mindshare via engaging presentations
**Minimum Qualifications:**
Minimum Qualifications:
9. 6+ years of experience in data analytics, data science, or related analytical roles
10. 3+ years of experience in customer experience, customer support, customer care, or other service related analytics roles
11. Demonstrated experience working with large datasets and statistical analysis methods, proficiency in using SQL
12. Experience working with Customer Experience or Voice-of-Customer metrics (NPS, CSAT, etc.), surveys, and customer feedback
13. Experience working with customer support operational metrics
14. Experience with data-led storytelling and demonstrated experience in conveying complex insights to non-technical stakeholders
15. Proficiency in data visualization tools (e.g., Tableau, Power BI)
16. Experience with statistical analytics techniques and using R or Python or a similar scripting language/tools
**Preferred Qualifications:**
Preferred Qualifications:
17. Master's degree in Computer Science, Data Science, Statistics, Mathematics, or related field
18. Knowledge of natural language processing (NLP) techniques
19. Experience working with Salesforce
20. Experience working with customer experience platforms (e.g., Medallia, Qualtrics)
21. Knowledge of predictive analytics or ML/AL techniques
**Public Compensation:**
$110,000/year to $158,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
As a CX Analyst Lead at Reality Labs' Customer Experience (CX) team, you'll be part of a global team that unlocks the power of customer feedback and insights to drive customer experience improvements and business growth. You will play a pivotal role in driving customer satisfaction and loyalty by analyzing customer support surveys and operational data to identify areas for improvement, while partnering with cross-functional teams to develop and implement strategies to enhance the experiences. Leveraging your background in customer experience/support and analytics, and your passion for customer centricity, you will help shape the future of our customer support program and contribute to the growth and success of our organization.
**Required Skills:**
Customer Experience Analyst Lead (Customer Support) Responsibilities:
1. Identify trends, opportunities, and pain points across Reality Lab's customer support channels using various systems and data sources (customer support operational data, case transcripts, surveys, and other relevant data)
2. Monitor customer feedback to identify emerging trends and issues and performing root causes analysis
3. Integrate customer feedback data with other transactional, operational, and behavioral data sources to create a comprehensive picture of experience drivers
4. Advocate for customers and influence corrective actions through periodic and ad-hoc reporting, proactively evangelizing insights among key stakeholders
5. Collaborate with cross-functional teams to identify root causes of customer issues within support functions and develop action plans to remediate and measure effectiveness
6. Utilize various systems and tools (Tableau, Excel, Salesforce, Hive) to analyze and deliver insights
7. Gather business requirements and collaborate with internal and external cross-functional partners in operationalizing the insights
8. Bring insights and recommendations to the forefront of stakeholders and executives' mindshare via engaging presentations
**Minimum Qualifications:**
Minimum Qualifications:
9. 6+ years of experience in data analytics, data science, or related analytical roles
10. 3+ years of experience in customer experience, customer support, customer care, or other service related analytics roles
11. Demonstrated experience working with large datasets and statistical analysis methods, proficiency in using SQL
12. Experience working with Customer Experience or Voice-of-Customer metrics (NPS, CSAT, etc.), surveys, and customer feedback
13. Experience working with customer support operational metrics
14. Experience with data-led storytelling and demonstrated experience in conveying complex insights to non-technical stakeholders
15. Proficiency in data visualization tools (e.g., Tableau, Power BI)
16. Experience with statistical analytics techniques and using R or Python or a similar scripting language/tools
**Preferred Qualifications:**
Preferred Qualifications:
17. Master's degree in Computer Science, Data Science, Statistics, Mathematics, or related field
18. Knowledge of natural language processing (NLP) techniques
19. Experience working with Salesforce
20. Experience working with customer experience platforms (e.g., Medallia, Qualtrics)
21. Knowledge of predictive analytics or ML/AL techniques
**Public Compensation:**
$110,000/year to $158,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
View Now
5
Customer Experience Analyst Lead (Customer Support)
10176 New York, New York
Meta
Posted 24 days ago
Job Viewed
Job Description
**Summary:**
As a CX Analyst Lead at Reality Labs' Customer Experience (CX) team, you'll be part of a global team that unlocks the power of customer feedback and insights to drive customer experience improvements and business growth. You will play a pivotal role in driving customer satisfaction and loyalty by analyzing customer support surveys and operational data to identify areas for improvement, while partnering with cross-functional teams to develop and implement strategies to enhance the experiences. Leveraging your background in customer experience/support and analytics, and your passion for customer centricity, you will help shape the future of our customer support program and contribute to the growth and success of our organization.
**Required Skills:**
Customer Experience Analyst Lead (Customer Support) Responsibilities:
1. Identify trends, opportunities, and pain points across Reality Lab's customer support channels using various systems and data sources (customer support operational data, case transcripts, surveys, and other relevant data)
2. Monitor customer feedback to identify emerging trends and issues and performing root causes analysis
3. Integrate customer feedback data with other transactional, operational, and behavioral data sources to create a comprehensive picture of experience drivers
4. Advocate for customers and influence corrective actions through periodic and ad-hoc reporting, proactively evangelizing insights among key stakeholders
5. Collaborate with cross-functional teams to identify root causes of customer issues within support functions and develop action plans to remediate and measure effectiveness
6. Utilize various systems and tools (Tableau, Excel, Salesforce, Hive) to analyze and deliver insights
7. Gather business requirements and collaborate with internal and external cross-functional partners in operationalizing the insights
8. Bring insights and recommendations to the forefront of stakeholders and executives' mindshare via engaging presentations
**Minimum Qualifications:**
Minimum Qualifications:
9. 6+ years of experience in data analytics, data science, or related analytical roles
10. 3+ years of experience in customer experience, customer support, customer care, or other service related analytics roles
11. Demonstrated experience working with large datasets and statistical analysis methods, proficiency in using SQL
12. Experience working with Customer Experience or Voice-of-Customer metrics (NPS, CSAT, etc.), surveys, and customer feedback
13. Experience working with customer support operational metrics
14. Experience with data-led storytelling and demonstrated experience in conveying complex insights to non-technical stakeholders
15. Proficiency in data visualization tools (e.g., Tableau, Power BI)
16. Experience with statistical analytics techniques and using R or Python or a similar scripting language/tools
**Preferred Qualifications:**
Preferred Qualifications:
17. Master's degree in Computer Science, Data Science, Statistics, Mathematics, or related field
18. Knowledge of natural language processing (NLP) techniques
19. Experience working with Salesforce
20. Experience working with customer experience platforms (e.g., Medallia, Qualtrics)
21. Knowledge of predictive analytics or ML/AL techniques
**Public Compensation:**
$110,000/year to $158,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
As a CX Analyst Lead at Reality Labs' Customer Experience (CX) team, you'll be part of a global team that unlocks the power of customer feedback and insights to drive customer experience improvements and business growth. You will play a pivotal role in driving customer satisfaction and loyalty by analyzing customer support surveys and operational data to identify areas for improvement, while partnering with cross-functional teams to develop and implement strategies to enhance the experiences. Leveraging your background in customer experience/support and analytics, and your passion for customer centricity, you will help shape the future of our customer support program and contribute to the growth and success of our organization.
**Required Skills:**
Customer Experience Analyst Lead (Customer Support) Responsibilities:
1. Identify trends, opportunities, and pain points across Reality Lab's customer support channels using various systems and data sources (customer support operational data, case transcripts, surveys, and other relevant data)
2. Monitor customer feedback to identify emerging trends and issues and performing root causes analysis
3. Integrate customer feedback data with other transactional, operational, and behavioral data sources to create a comprehensive picture of experience drivers
4. Advocate for customers and influence corrective actions through periodic and ad-hoc reporting, proactively evangelizing insights among key stakeholders
5. Collaborate with cross-functional teams to identify root causes of customer issues within support functions and develop action plans to remediate and measure effectiveness
6. Utilize various systems and tools (Tableau, Excel, Salesforce, Hive) to analyze and deliver insights
7. Gather business requirements and collaborate with internal and external cross-functional partners in operationalizing the insights
8. Bring insights and recommendations to the forefront of stakeholders and executives' mindshare via engaging presentations
**Minimum Qualifications:**
Minimum Qualifications:
9. 6+ years of experience in data analytics, data science, or related analytical roles
10. 3+ years of experience in customer experience, customer support, customer care, or other service related analytics roles
11. Demonstrated experience working with large datasets and statistical analysis methods, proficiency in using SQL
12. Experience working with Customer Experience or Voice-of-Customer metrics (NPS, CSAT, etc.), surveys, and customer feedback
13. Experience working with customer support operational metrics
14. Experience with data-led storytelling and demonstrated experience in conveying complex insights to non-technical stakeholders
15. Proficiency in data visualization tools (e.g., Tableau, Power BI)
16. Experience with statistical analytics techniques and using R or Python or a similar scripting language/tools
**Preferred Qualifications:**
Preferred Qualifications:
17. Master's degree in Computer Science, Data Science, Statistics, Mathematics, or related field
18. Knowledge of natural language processing (NLP) techniques
19. Experience working with Salesforce
20. Experience working with customer experience platforms (e.g., Medallia, Qualtrics)
21. Knowledge of predictive analytics or ML/AL techniques
**Public Compensation:**
$110,000/year to $158,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
View Now
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6
Customer Experience Insights Analyst - Temporary
91382 Santa Clarita, California
Air Canada
Posted 2 days ago
Job Viewed
Job Description
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Customer Experience Insights Practice is the voice of Air Canada’s customers. We are deeply curious, seeking new ways to listen and understand our customers’ sentiment, needs, and preferences both today and in the future. Our expertise and data-driven insights and recommendations help ensure we’re fixing and building the experiences that matter most to our customers.
Reporting to the Senior Manager, Customer Experience Insights Practice, the Customer Experience Insights Analyst will be an integral part of a growing team looking to understand and measure the customer experience impact across Air Canada. Part of the Customer Experience team, this role supports Air Canada’s corporate and operational focus on positively differentiating itself in this space. This position will be responsible to leverage insights to understand the customer impact at each moment of the journey and drive meaningful changes across both operational and commercial branches.
Responsibilities:
CX Measurement Program Governance
- Play a critical role in ensuring our always on programs run flawlessly through deep SME on the survey process, and strong relationships with internal stakeholders and external vendors.
- Build the Policy & Procedure document for Air Canada’s Measurement Programs (e.g., end to end, step-by-step process for our survey programs), including survey management processes.
- Contribute to the development of KPI building and measurement of success.
- Establish, run and maintain the intake process for the team – helping to size and prioritize CX insights requests as they come in, and ensure the team can successfully deliver on-time with quality.
- Build and nurture strong relationships within the company, including CX team, product (Food & Beverage, Lounge, Wi-Fi), network planning, Global on Time Performance, and operational data, to ensure relevance and credibility of insights.
- Support the ongoing development and optimization of customer feedback programs, including managing embedded data fields in surveys, coordinating updates with internal teams and vendors, and auditing for relevance and accuracy.
- Maintain and enhance survey tools and processes, such as updating Qualtrics survey invitations, adjusting deployment criteria, and implementing changes to Post Call Survey questions in collaboration with the Contact Centre.
- Enable the democratization of customer experience insights by creating ad hoc surveys, dashboards, and Text IQ topics in Qualtrics, while managing user access and collaborating with internal teams to support data-driven decision-making.
Hindsight: Helping leaders understand what has happened.
- Support Air Canada’s customer experience sentiment tracking program by aggregating and analyzing customer data from various sources to be the voice of the customer within Air Canada.
- Support the automation of regularly scheduled manually produced reporting.
- Produce recurring monthly and quarterly reporting for key stakeholders and meetings.
- Provide Quality Control review checks for reports and decks before they’re published.
Insights: Helping leaders understand why things happened.
- Identify trends and opportunities for improvement within various data sources including first party data and survey data.
- Build data models and run analytics as required to identify or quantify areas of opportunity.
- Facilitate research projects from start to finish, including questionnaire building, programming, testing, deployment, data analysis and reporting.
- Support in presentation of research results by answering questions and/or presenting results as well as facilitation of discussion with research stakeholders.
Foresight: Helping leaders understand what will happen.
- Run impact analysis of suggested changes or improvements to the customer experience.
- Conduct third party/ online research to find data to support research objectives and customer experience innovations within the airline industry.
- Work closely and communicate effectively with third party vendors to ensure project success.
- Act as a point of contact between internal teams and external research partners.
- Build discussion guides and facilitate qualitative research through focus groups and in-depth interviews.
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7
Senior Customer Experience Data & Insights Analyst
85258 Scottsdale, Arizona
onsemi
Posted 5 days ago
Job Viewed
Job Description
**Senior Customer Experience Data & Insights Analyst**
**onsemi** (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, **onsemi** creates intelligent power and sensing technologies that solve the world's most complex challenges and leads the way in creating a safer, cleaner, and smarter world.
**About the Role**
We are seeking a strategic and hands-on **Sr.** **Customer Experience Data & Insights Analyst** to drive our organization's analytics maturity, survey strategy, and executive-level reporting. This role will be critical to scaling our survey and insights programs, deepening customer understanding, and driving measurable business outcomes.
**onsemi** (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world's most complex challenges and leads the way in creating a safer, cleaner, and smarter world.
**More details about our company benefits can be found here:**
are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.
**onsemi** is an Equal Opportunity and Affirmative Action employer. The Company maintains policies and practices that are designed to prevent discrimination or harassment against any qualified applicant or employee to the extent prohibited by federal, state and local laws and regulations. By way of example, discrimination on the basis of race (actual or perceived), ethnicity, color, religion, ancestry, national origin, citizenship, sex, age, marital status, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity, gender expression, or any other characteristic protected by applicable law is prohibited.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact for assistance.
**onsemi** (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, **onsemi** creates intelligent power and sensing technologies that solve the world's most complex challenges and leads the way in creating a safer, cleaner, and smarter world.
**About the Role**
We are seeking a strategic and hands-on **Sr.** **Customer Experience Data & Insights Analyst** to drive our organization's analytics maturity, survey strategy, and executive-level reporting. This role will be critical to scaling our survey and insights programs, deepening customer understanding, and driving measurable business outcomes.
**onsemi** (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world's most complex challenges and leads the way in creating a safer, cleaner, and smarter world.
**More details about our company benefits can be found here:**
are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.
**onsemi** is an Equal Opportunity and Affirmative Action employer. The Company maintains policies and practices that are designed to prevent discrimination or harassment against any qualified applicant or employee to the extent prohibited by federal, state and local laws and regulations. By way of example, discrimination on the basis of race (actual or perceived), ethnicity, color, religion, ancestry, national origin, citizenship, sex, age, marital status, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity, gender expression, or any other characteristic protected by applicable law is prohibited.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact for assistance.
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8