6,284 Customer Experience Analyst jobs in the United States

ESFM is seeking a creative and relationship-driven Customer Experience Analyst to manage and grow engagement through our internal employee engagement app. Serving as a training tool, communication channel, online community, and assessment platform, the app is a vital part of our business strategyhelping us create consistency across our business unit, support team member development, and reinforce operational standards.

This role goes beyond platform management. The Customer Experience Analyst will champion adoption of the app, driving its effectiveness as a daily resource that makes a large, complex company feel close-knit and connected. This role is ideal for a communicator with experience in facilities management who thrives in a dynamic environment. The right candidate will have strong writing and editorial skills, the ability to translate business performance into accessible messages, and a passion for building culture and community across dispersed teams.

Key Responsibilities

• Platform Management & Optimization
• Position the app as a core driver of ESFM's business strategy by ensuring it consistently reinforces company standards and culture.
• Actively promote app adoption and daily usage, creating opportunities for associates to connect, learn, and grow.
• Oversee the daily operations of ESFM's employee engagement app
• Ensure timely delivery of updates, news, and cultural initiatives.
• Monitor performance and engagement metrics; propose improvements to maximize reach and effectiveness.
• Content Development & Strategy
• Create, curate, and publish compelling content that aligns with company values, business priorities and strategic initiatives, and cultural goals.
• Manage an editorial calendar to ensure consistent, relevant, and engaging messaging.
• Partner with stakeholders and subject matter experts to translate training needs, performance updates and business initiatives into frontline-focused content.
• Maintain a clear, approachable, and consistent brand voice across all communications.
• Engagement & Community Building
• Foster a thriving online community through campaigns, challenges, polls, recognitions, and interactive features.
• Coordinate campaigns that showcase associate achievements, company milestones, and diversity, equity, and inclusion efforts.
• Champion best practices for platform use and train contributors across the business.
• Events & Campaign Support
• Work with the Communications team to support campaigns and internal events (e.g., town halls, webinars, trainings), ensuring messaging from key company channels is reinforced and reflected on the app before, during, and after events.
• Collaborate with leadership and department heads to align messaging and campaigns.
• Champion the app's role in reinforcing standards, consistency, and development by connecting enterprise-wide initiatives to frontline team members in clear, engaging ways.
• Reporting & Insights
• Track and report engagement metrics to evaluate the effectiveness.
• Provide insights and actionable recommendations and innovations to improve reach, participation and employee experience.

Qualifications

• Bachelor's degree in Communications, Journalism, Marketing, or a related field.
• 3+ years of experience managing internal communication or employee engagement platforms.
• Demonstrated ability to plan and execute content strategies across digital platforms.
• Strong portfolio showing examples of writing, platform management, and creative internal campaigns.
• Proficient in using digital analytics tools and reporting engagement metrics. Detail-oriented with excellent writing, proofreading, and editing skills.
• Ability to build relationships across departments and communicate effectively at all organizational levels.
• Experience in facilities management or corporate services industry is a plus.
• Strong project management skills and ability to manage multiple priorities in a fast-paced environment.
• Hospitality-driven mindset and a passion for enhancing employee experience through communication.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.

Associates at ESFM are offered many fantastic benefits including medical, dental, vision, life insurance/AD, disability insurance, retirement plan, paid time off, holiday time off (varies by site/state), associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts (FSAs), paid parental leave, and personal leave.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed remotely, click here for paid time off benefits information.

Insight Global is sourcing for a Customer Experience Analyst to join a leading health solutions company that provides healthcare and retail pharmacy services. This position is crucial in supporting the Voice of the Customer and Operational Monitoring across the enterprise. The ideal candidate will utilize both qualitative and quantitative data to ensure optimal site health and move the needle on satisfaction scores. Qualitative data will include current Voice of Customer tools to gain actionable insights, while closely collaborating with product managers, analytics, and IT teams to take these insights to market. Quantitative data and analysis will include funnel flow analytics and key metric dashboards. This person will be responsible for staying abreast of the fast-moving industry to identify the latest market developments, synthesize competitive research insights, and inform a product roadmap that drives customer satisfaction and improved conversion. This individual must be an avid researcher, intellectually curious, and be able to prioritize and organize vast amounts of information. This role is a 6-month contract opportunity, hybrid out of the Boston or Rhode Island area roughly two days per week.

The pay range for this position is $_28/hr. to $_35/hr. Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

- Previous experience within the Healthcare environment, preferably with patient contact.
- Previous experience with research, strategy consulting, healthcare, technology, or retail pharmacy.
- Passion for technology and good understanding of current technology landscape and issues.
- Demonstrated strength in using large amount of structured and unstructured data.
-Bachelor's Degree
-Experience with Medallia or similar Experience Management tools
-At least 2 years' experience with Voice of Customer, Research, and/or Digital
-At least 2 years' experience reviewing survey results, customer feedback,
-Ability to analyze and identify key themes based on customer insights
-Strong communication, ability to interpret and present findings cross functionally
-Strengths in structured and logical thinking, problem solving, issue resolution, and attention to detail.

Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider joining the Digital Service & Customer Experience team at Spectrum.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Digital Service & CX team is at the front line of customer interaction. We define the holistic service experience across all touch points, especially digital self-service. Our dedication to a superior customer experience helps ensure we deliver the exceptional products and services Spectrum is known for.

BE PART OF THE CONNECTION

As a Customer Experience Analyst , you will support and identify process improvements, investigate workflow, build documentation and playbooks. Your work will include finding opportunities to use data and apply data analysis to build stand-alone and interactive reporting. You will be a customer experience advocate, collaborating across internal teams to tie our processes and data applications to concrete results. You will be responsible for consolidating feedback around customer experience, creating improvement plans based on testing teams insights and managing data reporting to drive innovative solutions and team goals.

WHAT OUR CUSTOMER EXPERIENCE ANALYSTS ENJOY MOST

• Leveraging existing technologies and defining operational improvements to reduce friction, create process documentation and improve efficiency
• Conduct data analysis to identify trends and make recommendations
• Integrate data from multiple sources to develop reports and deliverables for management and stakeholders
• Create and maintain reports, training materials, process documentation and playbooks
• Work closely with our stakeholders to ensure customer communications are delivered without error
• Completing detailed research to capture, develop and document business process, as well as process improvements

On any given day, youll use your analytical, organizational and project leadership skills. You will drive process improvements and define reporting. Youll be part of an innovative and collaborative team as you concentrate on detailed analysis to drive projects forward.

WHAT YOULL BRING TO SPECTRUM

Required Qualifications

• Experience : Business Operations Analysis experience: 3 years or more; Telecommunications and/or experience with technology/software products: 3 years or more
• Education : Bachelors degree in Business Administration or related field or equivalent experience
• Technical skills : Personal computer and software applications (i.e. Word, Excel, Visio, Tableau, MicroStrategy, etc.)
• Skills : Analyze and synthesize complex data; develop and document business processes
• Abilities : Quickly identify business problems & opportunities; communicate effectively orally and in writing; define key performance indicators/metrics; manage multiple projects simultaneously; document, prepare, and present data-driven presentations for all levels of management; make decisions and solve problems while working under pressure; partner with internal and external stakeholders, including vendor relationships

Preferred Qualifications

• Experience : Project management experience; Business or Data Analytics

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth : The growth of our industry and evolving technology powers our employees careers as they move up or around the company
• Learning Culture : We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams : Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

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Under the direction of the Manager, Customer Experience Analytics, the Customer Experience Analyst leads projects to collect customer feedback data from various channels, e.g., web and digital surveys, and provides insights into the guest journeys at Yaamava' Resort & Casino. Utilizes modern analytical methods and technology solutions to provide thoughtful and comprehensive assessments of guest experiences and recommends action plans to optimize the processes and service standards of the organization. Provides detailed analysis of guest feedback and is expected to possess the technical skills to connect operational and financial data with feedback data to identify performance drivers and quantify impact of improvement initiatives. Creates executive level reports and presentations for distribution to multiple levels of Yaamava' Resort & Casino leadership.

1. Organizes and maintains data collection projects from conception, execution, and conclusion. These projects are targeted towards the overall guest journey throughout the entire resort, casino, and entertainment venues. Data will include direct guest surveys, operational quality control audits, mystery shops, consultant reviews, and digital prompts. However, these resources are not exhaustive. 2. Utilizes advanced data management, predictive modeling, and analytical techniques to interpret key finds from both organizational and customer data to provide insight and solutions to real world problems. 3. Generates reports and dashboards that measure the guest journey through the resort, casino, entertainment venues, and all digital platforms related to the guest experience. 4. Provides timely valuable solutions for ad hoc analysis via survey platform with a focus to detail on crafting scripts that can be easily manipulated to efficiently address similar future analysis. 5. Presents findings to Customer Experience Analytical Management during informal and formal meetings. 6. Performs other duties as assigned to support the efficient operation of the department.

• Bachelor's degree in a related field is required.

• Master of Business Administration (MBA) degree is highly preferred.

• Minimum of two (2) years of experience in a quantitative position working directly with structured and unstructured data to analyze business operations and recommend process improvements is required.

• Minimum of two (2) years of experience in gaming/hospitality industry is highly preferred.

• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

• Advanced skills in Microsoft Excel, Access, Word, and PowerPoint is required.

• Experience working with survey platforms, such as Qualtrics, Clarabridge, Medallia, Voxco, Satmetrix, SAS, Zoho, or Gemius is preferred.

• Experience working with relational databases and leveraging enterprise-reporting tools is preferred.

• Experience utilizing Business Intelligence solutions such as Tableau, Power BI, SAS, SmartSheet and SQL is preferred.

• Experience conducting quantitative and qualitative analysis with analytics techniques to solve defined business problems.

• Inquisitive, open-minded and proactive leader with experience managing and mentoring a team.

• Must have strong verbal and written communication skills.

• Must have experience demonstrating the utmost discretion and confidentiality as a team member has access to confidential information including, but not limited to customer contact information, customer financial data, and organizational financial data.

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• Select One of the Following: No Driving Responsibilities: Role does not require a driver's license or insurance.

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled casino and office setting.

• Work requires travel to attend meetings, trade shows, and conferences.

• Incumbents may be required to work evening, weekend and holiday shifts.

• Must be able to work in a fast-paced, high-demand environment.

• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.

• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.

• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.

• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.

• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.

• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.

• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

• Independently analyze case or order data to identify service improvement opportunities and trends, develop advanced tools to effectively articulate business processes to both internal and external stakeholders.
• Lead the collection, processing, and analysis of data to generate informed decisions and reports, ensuring enhanced data integrity and program quality across diverse platforms.
• Spearhead the documentation and refinement of processes, significantly improving the functionality of data source tools, reports, and dashboards to drive continuous enhancement of customer experience.
• Participate with cross-functional teams to actively identify and scope key initiatives aimed at optimizing service performance and enhancing overall customer satisfaction.
• Manage the deconstruction of complex problems. Lead discussions and employ advanced problem-solving approaches to address large-scale issues efficiently and effectively.
• Lead and oversee the organization, planning, and project management of initiatives. Set clear expectations, ensure accountability, and provide detailed progress reports to senior organizational leaders.
• Drive comprehensive change initiatives from inception through completion. Taking charge of presenting technical and non-technical information and delivering training sessions to users at all levels of the organization.
• Participate in activities as appropriate to ensure the success of the organization.

• High school diploma or equivalent required. Associate's degree in Finance, Business Administration, or related field preferred.
• At least 1 year of relevant experience required; 2 years of experience preferred.

Job Description

The Customer Experience Analyst is responsible for managing a specific group of customer accounts to achieve major business objectives. This role provides exposure to various aspects of the business, offering a well-rounded understanding of the order-to-cash process from start to finish. The position includes a combination of remote work with occasional onsite training, development, and collaboration, along with up to 25% travel.

• Manage orders through the Oracle EBS order entry system, ensuring accuracy of specifications, sizes, pricing, and shipment information against customer purchase orders.

• Maintain customer forecasts with a focus on accuracy.

• Communicate regularly with customers, production facilities, technical personnel, and marketing regarding order entry, production, pricing, and related issues.

• Monitor production of orders to ensure on-time delivery.

• Release material and arrange delivery based on customer requirements.

• Manage inventories, including aged inventories, to meet supply needs.

• Collaborate with Regional Sales Managers to maintain customer relationships and gather market information for forecasting.

• Conduct root cause analysis for inventory variances and implement corrective actions.

• Participate in projects focused on efficiency improvements.

• Deliver outstanding service experiences for customers.

• Bachelors degree in business administration, communications, supply chain management, or related field (or equivalent combination of education and experience).

• Minimum of 2 years of experience in customer experience or a closely related function.

• Strong communication and interpersonal skills.

• Excellent planning and organizational skills.

• Attention to detail in fast-paced environments.

• Proficiency in Microsoft Office, particularly Excel.

• Ability to adapt to and master web-based support applications.

• Demonstrated ability to work collaboratively in a matrix environment.

• Experience in steel, metals, or related industries preferred.

• Strong problem-solving skills to identify and enhance customer value drivers.

• Effective project management skills with ability to handle multiple tasks.

• Ability to identify and develop project opportunities across supply chain disciplines.

• Independently analyze case or order data to identify service improvement opportunities and trends, develop advanced tools to effectively articulate business processes to both internal and external stakeholders.
• Lead the collection, processing, and analysis of data to generate informed decisions and reports, ensuring enhanced data integrity and program quality across diverse platforms.
• Spearhead the documentation and refinement of processes, significantly improving the functionality of data source tools, reports, and dashboards to drive continuous enhancement of customer experience.
• Participate with cross-functional teams to actively identify and scope key initiatives aimed at optimizing service performance and enhancing overall customer satisfaction.
• Manage the deconstruction of complex problems. Lead discussions and employ advanced problem-solving approaches to address large-scale issues efficiently and effectively.
• Lead and oversee the organization, planning, and project management of initiatives. Set clear expectations, ensure accountability, and provide detailed progress reports to senior organizational leaders.
• Drive comprehensive change initiatives from inception through completion. Taking charge of presenting technical and non-technical information and delivering training sessions to users at all levels of the organization.
• Participate in activities as appropriate to ensure the success of the organization.

• High school diploma or equivalent required. Associate's degree in Finance, Business Administration, or related field preferred.
• At least 1 year of relevant experience required; 2 years of experience preferred.

As a CX Analyst Lead at Reality Labs' Customer Experience (CX) team, you'll be part of a global team that unlocks the power of customer feedback and insights to drive customer experience improvements and business growth. You will play a pivotal role in driving customer satisfaction and loyalty by analyzing customer support surveys and operational data to identify areas for improvement, while partnering with cross-functional teams to develop and implement strategies to enhance the experiences. Leveraging your background in customer experience/support and analytics, and your passion for customer centricity, you will help shape the future of our customer support program and contribute to the growth and success of our organization.

• Identify trends, opportunities, and pain points across Reality Lab's customer support channels using various systems and data sources (customer support operational data, case transcripts, surveys, and other relevant data)
• Monitor customer feedback to identify emerging trends and issues and performing root causes analysis
• Integrate customer feedback data with other transactional, operational, and behavioral data sources to create a comprehensive picture of experience drivers
• Advocate for customers and influence corrective actions through periodic and ad-hoc reporting, proactively evangelizing insights among key stakeholders
• Collaborate with cross-functional teams to identify root causes of customer issues within support functions and develop action plans to remediate and measure effectiveness
• Utilize various systems and tools (Tableau, Excel, Salesforce, Hive) to analyze and deliver insights
• Gather business requirements and collaborate with internal and external cross-functional partners in operationalizing the insights
• Bring insights and recommendations to the forefront of stakeholders and executives' mindshare via engaging presentations

• 6+ years of experience in data analytics, data science, or related analytical roles
• 3+ years of experience in customer experience, customer support, customer care, or other service related analytics roles
• Demonstrated experience working with large datasets and statistical analysis methods, proficiency in using SQL
• Experience working with Customer Experience or Voice-of-Customer metrics (NPS, CSAT, etc.), surveys, and customer feedback
• Experience working with customer support operational metrics
• Experience with data-led storytelling and demonstrated experience in conveying complex insights to non-technical stakeholders
• Proficiency in data visualization tools (e.g., Tableau, Power BI)
• Experience with statistical analytics techniques and using R or Python or a similar scripting language/tools

• Master's degree in Computer Science, Data Science, Statistics, Mathematics, or related field
• Knowledge of natural language processing (NLP) techniques
• Experience working with Salesforce
• Experience working with customer experience platforms (e.g., Medallia, Qualtrics)
• Knowledge of predictive analytics or ML/AL techniques

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible todaybeyond the constraints of screens, the limits of distance, and even the rules of physics.

$110,000/year to $158,000/year + bonus + equity + benefits

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form .