21,069 Customer Experience Analysts jobs in the United States

POSITION SUMMARY:

The Customer Insights team will stay up to date on the customer’s attitude, perception, and experience with all of our brands and represent the voice of the customer in marketing planning. Leveraging an internal team, research tools and third-party agency support, this team member is responsible for executing surveys and building and socializing reports and results with the Insights Manager and various stakeholders across the business to keep the customer top of mind in projects spanning from marketing to store operations and merchandising. The ideal candidates for this role enjoy working cross-functionally with partners, are self-starters who observe problems and proactively recommend solutions and understand how to apply the customer voice to business initiatives.

ESSENTIAL FUNCTIONS:

• Execute annual research plans that align with departmental budget and major company initiatives.

• Write ongoing and ad-hoc customer surveys.

• Set up surveys within existing tools (i.e. Qualtrics, Medallia, etc.).

• Work with the analytics team to define customer lists and segments in survey design.

• Support research design and create best in class recommendations (selection criteria and advanced statistical concepts).

• Synthesize data to help departments prioritize initiatives based on customer feedback.

• Analyze survey results and translate findings into deck-based readouts.

• Tie the impact of the voice of the customer back to departmental objectives (e.g. campaign performance, departmental sales, store NPS).

• Respond to customer feedback as necessary through survey tools (i.e. Medallia).

• All other duties as assigned.

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: Bachelors Degree

• Experience: 2 years of experience in customer insights or market research

KNOWLEDGE, SKILLS AND ABILITY:

• Experience with various market research methodologies, both qualitative and quantitative

• Experience in survey writing and design (selection criteria and advanced statistical concepts)

• Experience with survey tools (i.e. Qualtrics, Medallia)

• Proactive in identifying potential survey execution issues and recommending a solution to the Insights Manger

• Willingness to ask for feedback and priorities from cross-functional business partners in order to develop the best survey questions and design

• Ability to balance strategic thinking and disciplined research practices with flexibility in a fast-paced retail environment (where priorities may shift).

• Ability to sort through large amounts of data, validate and improve data sources and develop a consistent, actionable business narrative.

TRAVEL REQUIREMENTS:

• Available for occasional travel as needed (research-based)

PHYSICAL REQUIREMENTS:

• Regularly performs computer work and sits.

• Occasionally walks and stands.

• Seldom/never lifts up to 50lbs.

INDEPENDENT JUDGEMENT :

• Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making.

Full Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical

• Dental

• Vision

• Health Savings Account

• Flexible Spending Account

• Voluntary benefits

• 401k Retirement Savings

• Paid holidays

• Paid vacation

• Paid sick time

• Bass Pro Cares Fund

• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at

Bass Pro Shops

Your Impact

The Analyst, Customer Health will play a critical role in helping Lowe's better understand and serve its customers. This role supports the Sr. Manager of Customer Health in deriving actionable insights from customer data to drive business strategies. The Analyst will be responsible for data analysis and visualization, incrementality measurement, and executive-level reporting. Success in this role requires both technical expertise and the ability to translate findings into clear, compelling narratives for diverse audiences.

What You Will Do

• Write SQL queries to extract and analyze customer data from enterprise databases.

• Develop Power BI dashboards that deliver actionable insights to marketing and business partners.

• Identify drivers of customer behavior using descriptive models.

• Build customer segments using supervised and unsupervised classification models.

• Deliver insights through briefs and PowerPoint presentations to guide executive decision-making.

• Partner with cross-functional teams to ensure analysis aligns with strategic goals.

Minimum Qualifications

• Bachelor's Degree Accounting, Business, or related field 3-4 Years General professional work experience or equivalent experience

• 2 Years Proficiency with Microsoft Office Suite (MS Excel and PowerPoint) and Spend Management systems

Preferred Skills/Education

• Experience with Python or other programming languages for data analysis

• Experience in retail, consumer insights, or customer behavior analysis

• Strong ability to manage multiple priorities in a fast-paced environment

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit

• Responsible for delivering in-depth analysis and insights that identify opportunities that support Celera's goal of optimizing all aspects of the advisor and employee experience.
• Deliver on all aspects of NPS analyses and reporting including role based automated dashboards, driver analysis, text analytics, trend analysis, and opportunity assessments.
• Engage in activity to become subject matter expert on the customer and employee experience management tools and associated systems, which spans survey design / triggers, automating processes, and establishing closed loop system.
• Lead implementation and development for framework build outs for the VoC / VoT programs across various firm systems leveraging the customer experience management platform (e.g. Qualtrics) with support on vision from SBI team and related stakeholders.
• Partner closely with service and technology partners and play an active role in identifying data / process gaps and work with extended teams to find and implement viable solutions.

• Bachelor's degree in Business Analytics, Finance, Economics, Statistics, or related field.
• 2-3 years of experience in business analytics and/or research and insights roles.
• 1-2 years of experience with project/program management
• Strong proficiency in Microsoft Excel (including charts, pivot tables, lookups, and advanced functions).
• Proven ability to lead projects and solve ambiguous problems independently.
• Excellent communication skills with the ability to translate complex findings into clear, actionable insights.
• Exceptional attention to detail, with the ability to thrive in a fast-paced, dynamic environment

• Experience with CRMs (e.g., Salesforce).
• Proficiency in business intelligence tools such as (e.g., Tableau, PowerBI).
• Experience working with survey/research agencies or customer experience platforms (e.g., Qualtrics).
• Knowledge of the financial services industry, especially independent broker-dealers.

• Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
• Easy access to mental health benefits to meet our team members and their families where they are.
• 20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
• 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
• Paid parental leave to support all team members with birth, adoption, and foster.
• Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
• Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.

• Execute annual research plans that align with departmental budget and major company initiatives.
• Write ongoing and ad-hoc customer surveys.
• Set up surveys within existing tools (i.e. Qualtrics, Medallia, etc.).
• Work with the analytics team to define customer lists and segments in survey design.
• Support research design and create best in class recommendations (selection criteria and advanced statistical concepts).
• Synthesize data to help departments prioritize initiatives based on customer feedback.
• Analyze survey results and translate findings into deck-based readouts.
• Tie the impact of the voice of the customer back to departmental objectives (e.g. campaign performance, departmental sales, store NPS).
• Respond to customer feedback as necessary through survey tools (i.e. Medallia).
• All other duties as assigned.

• Minimum Degree Required: Bachelors Degree
• Experience: 2 years of experience in customer insights or market research

• Experience with various market research methodologies, both qualitative and quantitative
• Experience in survey writing and design (selection criteria and advanced statistical concepts)
• Experience with survey tools (i.e. Qualtrics, Medallia)
• Proactive in identifying potential survey execution issues and recommending a solution to the Insights Manger
• Willingness to ask for feedback and priorities from cross-functional business partners in order to develop the best survey questions and design
• Ability to balance strategic thinking and disciplined research practices with flexibility in a fast-paced retail environment (where priorities may shift).
• Ability to sort through large amounts of data, validate and improve data sources and develop a consistent, actionable business narrative.

• Available for occasional travel as needed (research-based)

• Regularly performs computer work and sits.
• Occasionally walks and stands.
• Seldom/never lifts up to 50lbs.

• Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making.

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

This role is a corporate position responsible for supporting the Customer Experience team who develops robust reporting and data driven insights to fuel innovation and growth across the organization.

A Day in the Life:

A typical day for a customer insights senior analyst involves constructing reports, building tableau dashboards, and creating data driven insights while also assisting with ad-hoc requests from leadership.

The starting salary for this role is $75K-80K; commensurate with experience.

What You'll Do:

• The role primarily consists of analyses of large data sets and business trends to provide insights.

• Utilize big data tools to consolidate and cleanse large data sets into easily digestible formats.

• Support various stakeholder initiatives and/or channels with detailed reporting, analytical support and business insights.

• Service cross-functional peers and leaders with timely and impactful analyses

• As needed, maintain and/or build databases to ensure business functions and insights can be executed effectively.

• Seek and explore new opportunities that will drive meaningful impact.

• Develop new measurement and KPIs to effectively quantify business impact and/or success.

• Create and maintain complex analytical models, tools, and metrics to support optimization across a multitude of commercial attributes and distribution points.

• Tracking progress and identifying risks of strategic initiatives to deliver intended outcome.

What We're Looking For:

• Bachelor's degree in business related, economics, financial, or analytical discipline required.

• MBA preferred or graduate studies in economics, finance, engineering, or related field.

• Minimum 2+ years prior analytical, commercial, marketing, or similar quantitative field experience preferred.

• Minimum 3+ years prior work experience, and/or graduate degree in lieu of experience, in related field.

• Preferred experience in the travel, tourism, or hospitality industry, but not required.

• Working knowledge of SQL, python, AWS and Teradata environments

• Ability to collaborate with internal and external stakeholders across multiple functions and locations.

• Proven analytical and/or modeling skills, with advanced proficiency in database and spreadsheet applications.

• Previous experience working in Tableau.

• Advanced Microsoft Office knowledge required including Excel and PowerPoint.

• Flexible and adaptable; ability to work effectively in ambiguous situations.

• Excellent verbal and written communication skills.

• Results driven, ability to make decisions and help solve problems.

• Ability to work under minimal supervision with a goal-oriented mindset. Advanced understanding of economic concepts and marketing principles

• Ability to see the big picture and leverage critical thinking and decision-making skills.

• Ability to influence, collaborate and lead cross-functional teams

• Excellent organization, time management, delegation, and prioritization skills.

What You'll Get:

• 40% off any standard Hertz Rental?

• Paid Time Off

• Medical, Dental & Vision plan options

• Retirement programs, including 401(k) employer matching

• Paid Parental Leave & Adoption Assistance

• Employee Assistance Program for employees & family

• Educational Reimbursement & Discounts

• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

• Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran

This role is a corporate position responsible for supporting the Customer Experience team who develops robust reporting and data driven insights to fuel innovation and growth across the organization.

A Day in the Life:

A typical day for a customer insights senior analyst involves constructing reports, building tableau dashboards, and creating data driven insights while also assisting with ad-hoc requests from leadership.

The starting salary for this role is $75K-80K; commensurate with experience.

What You'll Do:

• The role primarily consists of analyses of large data sets and business trends to provide insights.

• Utilize big data tools to consolidate and cleanse large data sets into easily digestible formats.

• Support various stakeholder initiatives and/or channels with detailed reporting, analytical support and business insights.

• Service cross-functional peers and leaders with timely and impactful analyses

• As needed, maintain and/or build databases to ensure business functions and insights can be executed effectively.

• Seek and explore new opportunities that will drive meaningful impact.

• Develop new measurement and KPIs to effectively quantify business impact and/or success.

• Create and maintain complex analytical models, tools, and metrics to support optimization across a multitude of commercial attributes and distribution points.

• Tracking progress and identifying risks of strategic initiatives to deliver intended outcome.

What We're Looking For:

• Bachelor's degree in business related, economics, financial, or analytical discipline required.

• MBA preferred or graduate studies in economics, finance, engineering, or related field.

• Minimum 2+ years prior analytical, commercial, marketing, or similar quantitative field experience preferred.

• Minimum 3+ years prior work experience, and/or graduate degree in lieu of experience, in related field.

• Preferred experience in the travel, tourism, or hospitality industry, but not required.

• Working knowledge of SQL, python, AWS and Teradata environments

• Ability to collaborate with internal and external stakeholders across multiple functions and locations.

• Proven analytical and/or modeling skills, with advanced proficiency in database and spreadsheet applications.

• Previous experience working in Tableau.

• Advanced Microsoft Office knowledge required including Excel and PowerPoint.

• Flexible and adaptable; ability to work effectively in ambiguous situations.

• Excellent verbal and written communication skills.

• Results driven, ability to make decisions and help solve problems.

• Ability to work under minimal supervision with a goal-oriented mindset. Advanced understanding of economic concepts and marketing principles

• Ability to see the big picture and leverage critical thinking and decision-making skills.

• Ability to influence, collaborate and lead cross-functional teams

• Excellent organization, time management, delegation, and prioritization skills.

What You'll Get:

• 40% off any standard Hertz Rental?

• Paid Time Off

• Medical, Dental & Vision plan options

• Retirement programs, including 401(k) employer matching

• Paid Parental Leave & Adoption Assistance

• Employee Assistance Program for employees & family

• Educational Reimbursement & Discounts

• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

• Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran

This role is a corporate position responsible for supporting the Customer Experience team who develops robust reporting and data driven insights to fuel innovation and growth across the organization.

A Day in the Life:

A typical day for a customer insights senior analyst involves constructing reports, building tableau dashboards, and creating data driven insights while also assisting with ad-hoc requests from leadership.

The starting salary for this role is $75K-80K; commensurate with experience.

What You'll Do:

• The role primarily consists of analyses of large data sets and business trends to provide insights.

• Utilize big data tools to consolidate and cleanse large data sets into easily digestible formats.

• Support various stakeholder initiatives and/or channels with detailed reporting, analytical support and business insights.

• Service cross-functional peers and leaders with timely and impactful analyses

• As needed, maintain and/or build databases to ensure business functions and insights can be executed effectively.

• Seek and explore new opportunities that will drive meaningful impact.

• Develop new measurement and KPIs to effectively quantify business impact and/or success.

• Create and maintain complex analytical models, tools, and metrics to support optimization across a multitude of commercial attributes and distribution points.

• Tracking progress and identifying risks of strategic initiatives to deliver intended outcome.

What We're Looking For:

• Bachelor's degree in business related, economics, financial, or analytical discipline required.

• MBA preferred or graduate studies in economics, finance, engineering, or related field.

• Minimum 2+ years prior analytical, commercial, marketing, or similar quantitative field experience preferred.

• Minimum 3+ years prior work experience, and/or graduate degree in lieu of experience, in related field.

• Preferred experience in the travel, tourism, or hospitality industry, but not required.

• Working knowledge of SQL, python, AWS and Teradata environments

• Ability to collaborate with internal and external stakeholders across multiple functions and locations.

• Proven analytical and/or modeling skills, with advanced proficiency in database and spreadsheet applications.

• Previous experience working in Tableau.

• Advanced Microsoft Office knowledge required including Excel and PowerPoint.

• Flexible and adaptable; ability to work effectively in ambiguous situations.

• Excellent verbal and written communication skills.

• Results driven, ability to make decisions and help solve problems.

• Ability to work under minimal supervision with a goal-oriented mindset. Advanced understanding of economic concepts and marketing principles

• Ability to see the big picture and leverage critical thinking and decision-making skills.

• Ability to influence, collaborate and lead cross-functional teams

• Excellent organization, time management, delegation, and prioritization skills.

What You'll Get:

• 40% off any standard Hertz Rental?

• Paid Time Off

• Medical, Dental & Vision plan options

• Retirement programs, including 401(k) employer matching

• Paid Parental Leave & Adoption Assistance

• Employee Assistance Program for employees & family

• Educational Reimbursement & Discounts

• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

• Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran