3,420 Customer Experience Analysts jobs in the United States
Customer Experience Analysts
Posted 5 days ago
Job Viewed
Job Description
Prioxtel Virtual Solutions is looking for 10 part-time Customer Experience Analysts to
help us assess the quality of customer interactions across a variety of industries.
You’ll work from home, set your own schedule, and play a key role in helping companies
improve their customer service.
Why This Role Stands Out:
No Selling, No Purchasing – You simply make calls & rate the experience Work Anytime – Morning, afternoon, or evening Career Path Potential – Many analysts move into premium QA roles with higher pay RequirementsYour Responsibilities:
Pass a short test call to qualify Call assigned companies and rate their service Document detailed, accurate feedback Submit your review before the deadline BenefitsPay:
$3.00 per call (Up to $30.00 for 8+ calls)We’re Looking For:
6+ months of customer service experience Great listening skills & written communication Ability to work independently & meet deadlines Computer & phone that meet technical requirementsSpots fill quickly — apply today to be considered for this round.
Customer Experience Analysts
Posted 5 days ago
Job Viewed
Job Description
Prioxtel Virtual Solutions is looking for 10 part-time Customer Experience Analysts to
help us assess the quality of customer interactions across a variety of industries.
You’ll work from home, set your own schedule, and play a key role in helping companies
improve their customer service.
Why This Role Stands Out:
No Selling, No Purchasing – You simply make calls & rate the experience Work Anytime – Morning, afternoon, or evening Career Path Potential – Many analysts move into premium QA roles with higher pay RequirementsYour Responsibilities:
Pass a short test call to qualify Call assigned companies and rate their service Document detailed, accurate feedback Submit your review before the deadline BenefitsPay:
$3.00 per call (Up to $30.00 for 8+ calls)We’re Looking For:
6+ months of customer service experience Great listening skills & written communication Ability to work independently & meet deadlines Computer & phone that meet technical requirementsSpots fill quickly — apply today to be considered for this round.
Customer Experience Analysts
Posted 5 days ago
Job Viewed
Job Description
Prioxtel Virtual Solutions is looking for 10 part-time Customer Experience Analysts to
help us assess the quality of customer interactions across a variety of industries.
You’ll work from home, set your own schedule, and play a key role in helping companies
improve their customer service.
Why This Role Stands Out:
No Selling, No Purchasing – You simply make calls & rate the experience Work Anytime – Morning, afternoon, or evening Career Path Potential – Many analysts move into premium QA roles with higher pay RequirementsYour Responsibilities:
Pass a short test call to qualify Call assigned companies and rate their service Document detailed, accurate feedback Submit your review before the deadline BenefitsPay:
$3.00 per call (Up to $30.00 for 8+ calls)We’re Looking For:
6+ months of customer service experience Great listening skills & written communication Ability to work independently & meet deadlines Computer & phone that meet technical requirementsSpots fill quickly — apply today to be considered for this round.
Sr. Customer Insights Analyst
Posted 6 days ago
Job Viewed
Job Description
This role is a corporate position responsible for supporting the Customer Experience team who develops robust reporting and data driven insights to fuel innovation and growth across the organization.
A Day in the Life:
A typical day for a customer insights senior analyst involves constructing reports, building tableau dashboards, and creating data driven insights while also assisting with ad-hoc requests from leadership.
The starting salary for this role is $75K-80K; commensurate with experience.
What You'll Do:
-
The role primarily consists of analyses of large data sets and business trends to provide insights.
-
Utilize big data tools to consolidate and cleanse large data sets into easily digestible formats.
-
Support various stakeholder initiatives and/or channels with detailed reporting, analytical support and business insights.
-
Service cross-functional peers and leaders with timely and impactful analyses
-
As needed, maintain and/or build databases to ensure business functions and insights can be executed effectively.
-
Seek and explore new opportunities that will drive meaningful impact.
-
Develop new measurement and KPIs to effectively quantify business impact and/or success.
-
Create and maintain complex analytical models, tools, and metrics to support optimization across a multitude of commercial attributes and distribution points.
-
Tracking progress and identifying risks of strategic initiatives to deliver intended outcome.
What We're Looking For:
-
Bachelor's degree in business related, economics, financial, or analytical discipline required.
-
MBA preferred or graduate studies in economics, finance, engineering, or related field.
-
Minimum 2+ years prior analytical, commercial, marketing, or similar quantitative field experience preferred.
-
Minimum 3+ years prior work experience, and/or graduate degree in lieu of experience, in related field.
-
Preferred experience in the travel, tourism, or hospitality industry, but not required.
-
Working knowledge of SQL, python, AWS and Teradata environments
-
Ability to collaborate with internal and external stakeholders across multiple functions and locations.
-
Proven analytical and/or modeling skills, with advanced proficiency in database and spreadsheet applications.
-
Previous experience working in Tableau.
-
Advanced Microsoft Office knowledge required including Excel and PowerPoint.
-
Flexible and adaptable; ability to work effectively in ambiguous situations.
-
Excellent verbal and written communication skills.
-
Results driven, ability to make decisions and help solve problems.
-
Ability to work under minimal supervision with a goal-oriented mindset. Advanced understanding of economic concepts and marketing principles
-
Ability to see the big picture and leverage critical thinking and decision-making skills.
-
Ability to influence, collaborate and lead cross-functional teams
-
Excellent organization, time management, delegation, and prioritization skills.
What You'll Get:
-
40% off any standard Hertz Rental?
-
Paid Time Off
-
Medical, Dental & Vision plan options
-
Retirement programs, including 401(k) employer matching
-
Paid Parental Leave & Adoption Assistance
-
Employee Assistance Program for employees & family
-
Educational Reimbursement & Discounts
-
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
-
Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Sr. Customer Insights Analyst
Posted 6 days ago
Job Viewed
Job Description
This role is a corporate position responsible for supporting the Customer Experience team who develops robust reporting and data driven insights to fuel innovation and growth across the organization.
A Day in the Life:
A typical day for a customer insights senior analyst involves constructing reports, building tableau dashboards, and creating data driven insights while also assisting with ad-hoc requests from leadership.
The starting salary for this role is $75K-80K; commensurate with experience.
What You'll Do:
-
The role primarily consists of analyses of large data sets and business trends to provide insights.
-
Utilize big data tools to consolidate and cleanse large data sets into easily digestible formats.
-
Support various stakeholder initiatives and/or channels with detailed reporting, analytical support and business insights.
-
Service cross-functional peers and leaders with timely and impactful analyses
-
As needed, maintain and/or build databases to ensure business functions and insights can be executed effectively.
-
Seek and explore new opportunities that will drive meaningful impact.
-
Develop new measurement and KPIs to effectively quantify business impact and/or success.
-
Create and maintain complex analytical models, tools, and metrics to support optimization across a multitude of commercial attributes and distribution points.
-
Tracking progress and identifying risks of strategic initiatives to deliver intended outcome.
What We're Looking For:
-
Bachelor's degree in business related, economics, financial, or analytical discipline required.
-
MBA preferred or graduate studies in economics, finance, engineering, or related field.
-
Minimum 2+ years prior analytical, commercial, marketing, or similar quantitative field experience preferred.
-
Minimum 3+ years prior work experience, and/or graduate degree in lieu of experience, in related field.
-
Preferred experience in the travel, tourism, or hospitality industry, but not required.
-
Working knowledge of SQL, python, AWS and Teradata environments
-
Ability to collaborate with internal and external stakeholders across multiple functions and locations.
-
Proven analytical and/or modeling skills, with advanced proficiency in database and spreadsheet applications.
-
Previous experience working in Tableau.
-
Advanced Microsoft Office knowledge required including Excel and PowerPoint.
-
Flexible and adaptable; ability to work effectively in ambiguous situations.
-
Excellent verbal and written communication skills.
-
Results driven, ability to make decisions and help solve problems.
-
Ability to work under minimal supervision with a goal-oriented mindset. Advanced understanding of economic concepts and marketing principles
-
Ability to see the big picture and leverage critical thinking and decision-making skills.
-
Ability to influence, collaborate and lead cross-functional teams
-
Excellent organization, time management, delegation, and prioritization skills.
What You'll Get:
-
40% off any standard Hertz Rental?
-
Paid Time Off
-
Medical, Dental & Vision plan options
-
Retirement programs, including 401(k) employer matching
-
Paid Parental Leave & Adoption Assistance
-
Employee Assistance Program for employees & family
-
Educational Reimbursement & Discounts
-
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
-
Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Sr. Customer Insights Analyst
Posted 6 days ago
Job Viewed
Job Description
This role is a corporate position responsible for supporting the Customer Experience team who develops robust reporting and data driven insights to fuel innovation and growth across the organization.
A Day in the Life:
A typical day for a customer insights senior analyst involves constructing reports, building tableau dashboards, and creating data driven insights while also assisting with ad-hoc requests from leadership.
The starting salary for this role is $75K-80K; commensurate with experience.
What You'll Do:
-
The role primarily consists of analyses of large data sets and business trends to provide insights.
-
Utilize big data tools to consolidate and cleanse large data sets into easily digestible formats.
-
Support various stakeholder initiatives and/or channels with detailed reporting, analytical support and business insights.
-
Service cross-functional peers and leaders with timely and impactful analyses
-
As needed, maintain and/or build databases to ensure business functions and insights can be executed effectively.
-
Seek and explore new opportunities that will drive meaningful impact.
-
Develop new measurement and KPIs to effectively quantify business impact and/or success.
-
Create and maintain complex analytical models, tools, and metrics to support optimization across a multitude of commercial attributes and distribution points.
-
Tracking progress and identifying risks of strategic initiatives to deliver intended outcome.
What We're Looking For:
-
Bachelor's degree in business related, economics, financial, or analytical discipline required.
-
MBA preferred or graduate studies in economics, finance, engineering, or related field.
-
Minimum 2+ years prior analytical, commercial, marketing, or similar quantitative field experience preferred.
-
Minimum 3+ years prior work experience, and/or graduate degree in lieu of experience, in related field.
-
Preferred experience in the travel, tourism, or hospitality industry, but not required.
-
Working knowledge of SQL, python, AWS and Teradata environments
-
Ability to collaborate with internal and external stakeholders across multiple functions and locations.
-
Proven analytical and/or modeling skills, with advanced proficiency in database and spreadsheet applications.
-
Previous experience working in Tableau.
-
Advanced Microsoft Office knowledge required including Excel and PowerPoint.
-
Flexible and adaptable; ability to work effectively in ambiguous situations.
-
Excellent verbal and written communication skills.
-
Results driven, ability to make decisions and help solve problems.
-
Ability to work under minimal supervision with a goal-oriented mindset. Advanced understanding of economic concepts and marketing principles
-
Ability to see the big picture and leverage critical thinking and decision-making skills.
-
Ability to influence, collaborate and lead cross-functional teams
-
Excellent organization, time management, delegation, and prioritization skills.
What You'll Get:
-
40% off any standard Hertz Rental?
-
Paid Time Off
-
Medical, Dental & Vision plan options
-
Retirement programs, including 401(k) employer matching
-
Paid Parental Leave & Adoption Assistance
-
Employee Assistance Program for employees & family
-
Educational Reimbursement & Discounts
-
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
-
Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Sr. Customer Insights Analyst
Posted 6 days ago
Job Viewed
Job Description
This role is a corporate position responsible for supporting the Customer Experience team who develops robust reporting and data driven insights to fuel innovation and growth across the organization.
A Day in the Life:
A typical day for a customer insights senior analyst involves constructing reports, building tableau dashboards, and creating data driven insights while also assisting with ad-hoc requests from leadership.
The starting salary for this role is $75K-80K; commensurate with experience.
What You'll Do:
-
The role primarily consists of analyses of large data sets and business trends to provide insights.
-
Utilize big data tools to consolidate and cleanse large data sets into easily digestible formats.
-
Support various stakeholder initiatives and/or channels with detailed reporting, analytical support and business insights.
-
Service cross-functional peers and leaders with timely and impactful analyses
-
As needed, maintain and/or build databases to ensure business functions and insights can be executed effectively.
-
Seek and explore new opportunities that will drive meaningful impact.
-
Develop new measurement and KPIs to effectively quantify business impact and/or success.
-
Create and maintain complex analytical models, tools, and metrics to support optimization across a multitude of commercial attributes and distribution points.
-
Tracking progress and identifying risks of strategic initiatives to deliver intended outcome.
What We're Looking For:
-
Bachelor's degree in business related, economics, financial, or analytical discipline required.
-
MBA preferred or graduate studies in economics, finance, engineering, or related field.
-
Minimum 2+ years prior analytical, commercial, marketing, or similar quantitative field experience preferred.
-
Minimum 3+ years prior work experience, and/or graduate degree in lieu of experience, in related field.
-
Preferred experience in the travel, tourism, or hospitality industry, but not required.
-
Working knowledge of SQL, python, AWS and Teradata environments
-
Ability to collaborate with internal and external stakeholders across multiple functions and locations.
-
Proven analytical and/or modeling skills, with advanced proficiency in database and spreadsheet applications.
-
Previous experience working in Tableau.
-
Advanced Microsoft Office knowledge required including Excel and PowerPoint.
-
Flexible and adaptable; ability to work effectively in ambiguous situations.
-
Excellent verbal and written communication skills.
-
Results driven, ability to make decisions and help solve problems.
-
Ability to work under minimal supervision with a goal-oriented mindset. Advanced understanding of economic concepts and marketing principles
-
Ability to see the big picture and leverage critical thinking and decision-making skills.
-
Ability to influence, collaborate and lead cross-functional teams
-
Excellent organization, time management, delegation, and prioritization skills.
What You'll Get:
-
40% off any standard Hertz Rental?
-
Paid Time Off
-
Medical, Dental & Vision plan options
-
Retirement programs, including 401(k) employer matching
-
Paid Parental Leave & Adoption Assistance
-
Employee Assistance Program for employees & family
-
Educational Reimbursement & Discounts
-
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
-
Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Be The First To Know
About the latest Customer experience analysts Jobs in United States !
Sr. Customer Insights Analyst
Posted 6 days ago
Job Viewed
Job Description
This role is a corporate position responsible for supporting the Customer Experience team who develops robust reporting and data driven insights to fuel innovation and growth across the organization.
A Day in the Life:
A typical day for a customer insights senior analyst involves constructing reports, building tableau dashboards, and creating data driven insights while also assisting with ad-hoc requests from leadership.
The starting salary for this role is $75K-80K; commensurate with experience.
What You'll Do:
-
The role primarily consists of analyses of large data sets and business trends to provide insights.
-
Utilize big data tools to consolidate and cleanse large data sets into easily digestible formats.
-
Support various stakeholder initiatives and/or channels with detailed reporting, analytical support and business insights.
-
Service cross-functional peers and leaders with timely and impactful analyses
-
As needed, maintain and/or build databases to ensure business functions and insights can be executed effectively.
-
Seek and explore new opportunities that will drive meaningful impact.
-
Develop new measurement and KPIs to effectively quantify business impact and/or success.
-
Create and maintain complex analytical models, tools, and metrics to support optimization across a multitude of commercial attributes and distribution points.
-
Tracking progress and identifying risks of strategic initiatives to deliver intended outcome.
What We're Looking For:
-
Bachelor's degree in business related, economics, financial, or analytical discipline required.
-
MBA preferred or graduate studies in economics, finance, engineering, or related field.
-
Minimum 2+ years prior analytical, commercial, marketing, or similar quantitative field experience preferred.
-
Minimum 3+ years prior work experience, and/or graduate degree in lieu of experience, in related field.
-
Preferred experience in the travel, tourism, or hospitality industry, but not required.
-
Working knowledge of SQL, python, AWS and Teradata environments
-
Ability to collaborate with internal and external stakeholders across multiple functions and locations.
-
Proven analytical and/or modeling skills, with advanced proficiency in database and spreadsheet applications.
-
Previous experience working in Tableau.
-
Advanced Microsoft Office knowledge required including Excel and PowerPoint.
-
Flexible and adaptable; ability to work effectively in ambiguous situations.
-
Excellent verbal and written communication skills.
-
Results driven, ability to make decisions and help solve problems.
-
Ability to work under minimal supervision with a goal-oriented mindset. Advanced understanding of economic concepts and marketing principles
-
Ability to see the big picture and leverage critical thinking and decision-making skills.
-
Ability to influence, collaborate and lead cross-functional teams
-
Excellent organization, time management, delegation, and prioritization skills.
What You'll Get:
-
40% off any standard Hertz Rental?
-
Paid Time Off
-
Medical, Dental & Vision plan options
-
Retirement programs, including 401(k) employer matching
-
Paid Parental Leave & Adoption Assistance
-
Employee Assistance Program for employees & family
-
Educational Reimbursement & Discounts
-
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
-
Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Sr. Customer Insights Analyst
Posted 6 days ago
Job Viewed
Job Description
This role is a corporate position responsible for supporting the Customer Experience team who develops robust reporting and data driven insights to fuel innovation and growth across the organization.
A Day in the Life:
A typical day for a customer insights senior analyst involves constructing reports, building tableau dashboards, and creating data driven insights while also assisting with ad-hoc requests from leadership.
The starting salary for this role is $75K-80K; commensurate with experience.
What You'll Do:
-
The role primarily consists of analyses of large data sets and business trends to provide insights.
-
Utilize big data tools to consolidate and cleanse large data sets into easily digestible formats.
-
Support various stakeholder initiatives and/or channels with detailed reporting, analytical support and business insights.
-
Service cross-functional peers and leaders with timely and impactful analyses
-
As needed, maintain and/or build databases to ensure business functions and insights can be executed effectively.
-
Seek and explore new opportunities that will drive meaningful impact.
-
Develop new measurement and KPIs to effectively quantify business impact and/or success.
-
Create and maintain complex analytical models, tools, and metrics to support optimization across a multitude of commercial attributes and distribution points.
-
Tracking progress and identifying risks of strategic initiatives to deliver intended outcome.
What We're Looking For:
-
Bachelor's degree in business related, economics, financial, or analytical discipline required.
-
MBA preferred or graduate studies in economics, finance, engineering, or related field.
-
Minimum 2+ years prior analytical, commercial, marketing, or similar quantitative field experience preferred.
-
Minimum 3+ years prior work experience, and/or graduate degree in lieu of experience, in related field.
-
Preferred experience in the travel, tourism, or hospitality industry, but not required.
-
Working knowledge of SQL, python, AWS and Teradata environments
-
Ability to collaborate with internal and external stakeholders across multiple functions and locations.
-
Proven analytical and/or modeling skills, with advanced proficiency in database and spreadsheet applications.
-
Previous experience working in Tableau.
-
Advanced Microsoft Office knowledge required including Excel and PowerPoint.
-
Flexible and adaptable; ability to work effectively in ambiguous situations.
-
Excellent verbal and written communication skills.
-
Results driven, ability to make decisions and help solve problems.
-
Ability to work under minimal supervision with a goal-oriented mindset. Advanced understanding of economic concepts and marketing principles
-
Ability to see the big picture and leverage critical thinking and decision-making skills.
-
Ability to influence, collaborate and lead cross-functional teams
-
Excellent organization, time management, delegation, and prioritization skills.
What You'll Get:
-
40% off any standard Hertz Rental?
-
Paid Time Off
-
Medical, Dental & Vision plan options
-
Retirement programs, including 401(k) employer matching
-
Paid Parental Leave & Adoption Assistance
-
Employee Assistance Program for employees & family
-
Educational Reimbursement & Discounts
-
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
-
Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Customer Insights Senior Analyst
Posted 6 days ago
Job Viewed
Job Description
About Lowe's Lowe's is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit . Lowe's India, the Global Capability Center of Lowe's Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe's India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India About Team The Customer Insights team uses data and analytics capabilities to provide strategic insights around customer and competitive landscape to help drive effective market strategy for Lowe's. The team works closely with various key functions across the business to provide insights and recommendations across different business areas. The team is responsible to track, report and analyze various customer and market related metrics and generate actionable insights on key customer segments, customer experience vis-à-vis Lowe's and our market position along with opportunities to help inform an effective Go To Market Strategy and win market share across key markets, customer segments and product categories. Job Summary: The primary responsibility is to report, analyze and provide insights on Customer Experience at Lowe's across selling channels, customer segments and product categories. The individual will apply analytical methods to combine internal and external data and analyze trends in Customer Experience Metrics and the factors that play a key role driving improvement in those metrics. This position is responsible for following best practices in turning business questions into data analysis, analyzing results and identifying insights for decision making; determine additional research/analytics that may be needed to enhance the solution; and coordinate with cross-functional teams to ensure project continuity and strategic alignment. The individual will also have to proactively take up initiatives to apply modern tools and techniques to improve efficiency, accuracy and overall quality of insights offered to stakeholders. Roles & Responsibilities: Core Responsibilities: Analyze Customer feedback, LTR, NPS data to understand in-market trends and where to focus to improve Customer experience. Work with our US (Mooresville) team to assist them in defining various reporting / analysis needs and building appropriate methodologies to provide actionable insights on Experience Metrics. Identifying the appropriate univariate and multivariate analysis to identify key customer trends and insights - Segmentation, Bayesian Networks, Factor analysis etc. Synthesize disparate sources of data-primary and secondary to develop cohesive stories, trends and insights that will drive strategic decision making across the enterprise. Leverage available information across workstreams to help connect dots and provide holistic insights on Customer Experience trends and Strategy. Work with the data operation teams to enhance data capabilities and develop tools to improve ease of access to data and BI for the broader organization Years of Experience: 3-5 Years' Hands on experience with Customer Experience Analytics / Customer Analytics / Customer Insights Education Qualification & Certifications (optional) Required Minimum Qualifications : Master's degree in Economics / Statistics / Analytics or MBA in Marketing Skill Set Required Primary Skills (must have) Hands on experience in SQL, Teradata, Hadoop, Python Hands-on Analytics Experience of building Statistical / Mathematical models and multivariate analysis like Segmentation, Logistic Regression, Bayesian Networks, Factor analysis, Conjoint analysis, etc. Ability to apply Analytical tools and techniques to extract insights from Structured and Unstructured data. Consulting Skills - Ability to impact business decisions through analytics and research. Hands on experience in creating Executive level audience ready presentations to tell impactful stories. Excellent communication skill to connect with people from diverse background and experience Secondary Skills (desired) Experience on working with text data would be an advantage. Experience in working with Customer Experience or Voice of Customer Metrics will be a good to have. Familiarity with retail industry and key concepts Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. #J-18808-Ljbffr