3,313 Customer Experience Director jobs in the United States

Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you're helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.
Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The Customer Experience Director for Leica Biosystems is responsible for designing and executing a world-class customer experience that drives engagement, loyalty and growth for our customers. This is a strategic leadership position with a direct impact on our brand reputation, customer satisfaction and advocacy, and long-term success partnerships in a highly regulated and innovation driven market.
This position is part of the Global Marketing team, will be fully remote and require frequent travel to our offices in Chicago and will have one direct report. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.
You will be a part of the Global Marketing Team and report to the Senior Director of Global Marketing. If you thrive in a fast pace multicultural environment, you have a customer centric mindset, are willing to drive change and want to work to build a world-class Marketing organization-read on.
In this role, you will have the opportunity to:
+ Lead the Customer Experience team and related VOC initiatives and strategies at Global level
+ Be part of the core team that leads branding initiatives
+ Drive the end to end customer journeys experience across all channels
+ Support business units customer focus mindset & selling units growth initiatives to enhance revenue streams
+ Plan the customer engagement long term strategy aligned with Leica strategy . Work across regions and functional teams
The essential requirements of the job include:
+ At least 15 years of experience in the medical products or related industry with at least 5 years of background in customer experience management,
+ Bachelor´s degree in marketing, Business administration or science degree. MBA or Master in Customer Experience , Health management or similar is a strong plus
+ Solid knowledge of the medical devices sector, including customer personas and regulatory requirements
+ Proven ability to build and execute omnichannel CX strategies. Familiarity with UX methodologies and tools to improve digital touchpoints and customer satisfaction. Experience with CRM platforms, customer journey mapping tools, and customer feedback systems.
+ Strong command of customer analytics and KPIs, with the ability to translate insights into strategies improvements. Demonstrate success in partnering with marketing, R&D, and compliance to deliver a consistent and differentiated customer experience. Excellent written and verbal communications skills in English.
Travel, Motor Vehicle Record & Physical/Environment Requirements;
+ Ability to travel - 30 % travel in all geographies
It would be a plus if you also possess previous experience in:
+ Experience in: SFDC, Power BI, CXM platforms (Qualtrics, Medallia)
+ Artificial Intelligence Marketing tools
+ Additional languages
+ Located in Chicago area
At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.
Pay transparency language for locations where it may be required by law:
The salary range for this role is $170,000 - $210,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
The U.S. EEO posters are available here ( .
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1- or .

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses ( around the globe, chances are, we have something special for you.
**The Company:**
Located in Crawfordsville, Indiana, Banjo Corporation is a leading manufacturer of Liquid Handling Products that service Agriculture and Industrial Applications. Specializing in injected molded, glass-reinforced polypropylene products, Banjo prides itself on innovative design, skillful engineering, precise manufacturing, and finding the solution that works best for your liquid handling needs. Banjo Liquid Handling Products marketed and sold all over the world: Valves, Electric Valves, Manifold Systems, Dry-Disconnects, IBC/Tank Accessories, Cam Lever Couplings, Pipe Fittings, Line Strainers, and Pumps.
KZValve, located in Greenwood, Nebraska was acquired by IDEX in 2021, bringing innovative valve actuation solutions to the Agriculture portfolio. Founded in 1976, two brothers created a business founded on single product, Hydra-Halt. The economical, automated valve used in fertilizer application was the result of the owner experiencing an ammonia spill while side dressing his corn field. Over the next forty years, KZValve built a broad product portfolio of automated valves with safety and modernization being paramount.
Banjo Corporation and KZValve are a Unit of IDEX Corporation. IDEX (NYSE: IEX) is a company that has undoubtedly touched your life in some way. In fact, we make thousands of products that are mission critical components in everyday activities. If you or a family member is battling cancer or another life-threatening disease, your doctor may have tested your DNA in a quest to find the best targeted medicine for you. It's likely your DNA test was run on equipment that contains components made by our IDEX Health & Science team ( . You can enjoy fresh fruits and vegetables thanks in part to Banjo ( & KZValve, an IDEX company. Banjo and KZValve are used on the agriculture sprayers that apply fertilizer on crops. And if you were ever in a car accident, the Hurst Jaws of Life® ( /LUKAS® tool may have rescued you.
Founded in 1988 with three small, entrepreneurial manufacturing companies, generating a mere $209M in revenue, we are proud to say that we now call 50 diverse businesses around the world part of the IDEX family. With more than 8,800 employees and manufacturing operations in more than 20 countries, IDEX is a high-performing, global $3.2+ billion company committed to making trusted solutions that improve lives. For more information, visit .
**The Role:**
The Customer Experience Director is a highly dynamic position and critical in developing and implementing a vision for leading a best-in-class customer experience through digital enablement. This role requires strong collaboration at all levels and leadership with various teams across multiple locations to drive efficient and successful results.
This position reports directly to the Vice President North America Sales & Marketing -Agriculture and can be located remotely in the USA or in the Crawfordsville, IN or Greenwood, NE locations. If remote, estimated travel will be 50%, primarily to the business units, however, 25-30% travel if located at one of the business sites.
**The Responsibilities:**
The role of Customer Experience Directors is critical in establishing a vision for creating an efficient customer experience throughout the business processes, while acquiring and engaging new customers and creating loyalty with existing. The position will pioneer the digital buying experience and challenge the organization's traditional methods by transforming our use of digital tools and analytics. With responsibilities over the marketing and services teams, enabled by a newly created digital team, this role has the core functions to drive the ultimate experience and competitive advantage for our Agriculture Group.
+ Owns organization's digital transformation strategy and implementation
+ Provides vision for organization's digital platforms and tools, including Distribution Portals, company websites, mobile apps, CRM, social media, eLearning/LMS, and eCommerce platforms, while taking ownership of the customer experience associated with these tools
+ Develops talent and challenges status quo through leadership of digital development, marketing, and customer-facing teams (customer service, technical support, inside sales)
+ Creates customer experience strategy and collaborates with associated teams to develop projects and optimization methods to ensure success
+ Designs and executes strategic marketing plans while driving customer obsession throughout the organization, including digital marketing campaigns, lead management, and implementation of eCommerce strategy
+ Investigates emerging marketing trends and new digital technologies/solutions and determines fit with company strategy to meet business objectives
+ Constructs digital tools and strategic marketing plans in support of key growth initiatives by collaborating with company resources, IDEX corporate resources, and outside service companies
+ Supports innovation and new business development department to commercialize and launch new products or services
+ Collaborates with business leadership, sales, finance, operations, engineering, HR and IT departments to determine the direction of the company and develop successful strategies to attract and retain customers
+ Establishes and maintains a consistent brand image that attracts customers to products and services
+ Analyzes digital activity and data, while leveraging feedback from customer-facing teams to develop insights for improvements in the customer journey
+ Oversees comprehensive inbound marketing plan, including SEO, social media, and lead generation strategies that increase web traffic and digital leads
+ Accountable for lead management systems and workflow that provides optimal results in terms of speed and quality
+ Models servant leadership and drives high levels of employee engagement, performance and accountability through diverse teams
+ Identifies and develops talent to ensure the right skills, capability and organizational structure are in place
+ Drives continuous improvement culture across customer experience
+ Utilizes 80/20 to reduce complexity across the business, simplify product lines and processes, drive segmentation and more closely align with customers
+ Researches competitors to stay current with similar products and services on the market
**The Expectations for Success:**
Success will be measured by achieving financial and operational metrics to include, but not limited by:
+ Net Promoter Score
+ Average Response/Resolution Times
+ Conversion Rate
+ Marketing Campaign Effectiveness- New Lead (ROI)
Ownership of the following organizational processes and databases are the responsibility of this role:
+ All digital platforms and associated analytics and dashboards to support the customer experience (ie MSDynamics, Salsify, Hubspot, 6Sense, SAP, etc)
+ Website
+ Digital Marketing Assets
+ Commercial operations from lead to loyalty in the Order To Cash Process
**The Requirements: Knowledge, Skills, and Capabilities**
+ Bachelor's degree in related field or equivalent experience. MBA preferred.
+ 10+ years leading a large sales operations organization, across multiple locations to include functional teams such as marketing, customer service and technical support
+ 5+ years developing and leading effective marketing plans and product launches
+ 5+ years project managing large software rollouts
+ Has successfully implemented ecommerce and digital marketing platforms
+ Experience using and administrating CRM systems
+ Knowledge of JDE, SAGE, SAP highly desired
+ Deep understanding of business and data flows of an organization; capable of mapping and document procedures from Lead to Loyalty process
+ Strong influencer: capable of create compelling cases based on intel and data
+ Communication & Training: Understands the learning process to ensure high adoption and understanding
+ Periscopes from vision to execution: capable of having a larger plan with clear end state goals and breaking it down to well defined, measurable actions; challenges status quo thinking
+ Highly analytical: understands data and trends to deliver business and strategy insights
+ Commercial acumen: understands the buying behaviors and channels to access and how best to serve each
+ Brand knowledge: possesses understanding of Banjo/KZValve customers, channels, competitors, and products
+ Curious/Thirst for knowledge: constantly educating self in new platforms and best-in-class methodologies.
+ Networker: work across our organizations and support other IDEX BU's
+ Continuous improvement mindset: seeks efficiency in processes and acts on change
+ Results driven: high personal accountability and manages expectations with team
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
**IDEX is an Equal Opportunity Employer** . IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.
**Attention Applicants:** If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
**Job Family:** Sales
**Business Unit:** Banjo

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses ( around the globe, chances are, we have something special for you.
**The Company:**
Located in Crawfordsville, Indiana, Banjo Corporation is a leading manufacturer of Liquid Handling Products that service Agriculture and Industrial Applications. Specializing in injected molded, glass-reinforced polypropylene products, Banjo prides itself on innovative design, skillful engineering, precise manufacturing, and finding the solution that works best for your liquid handling needs. Banjo Liquid Handling Products marketed and sold all over the world: Valves, Electric Valves, Manifold Systems, Dry-Disconnects, IBC/Tank Accessories, Cam Lever Couplings, Pipe Fittings, Line Strainers, and Pumps.
KZValve, located in Greenwood, Nebraska was acquired by IDEX in 2021, bringing innovative valve actuation solutions to the Agriculture portfolio. Founded in 1976, two brothers created a business founded on single product, Hydra-Halt. The economical, automated valve used in fertilizer application was the result of the owner experiencing an ammonia spill while side dressing his corn field. Over the next forty years, KZValve built a broad product portfolio of automated valves with safety and modernization being paramount.
Banjo Corporation and KZValve are a Unit of IDEX Corporation. IDEX (NYSE: IEX) is a company that has undoubtedly touched your life in some way. In fact, we make thousands of products that are mission critical components in everyday activities. If you or a family member is battling cancer or another life-threatening disease, your doctor may have tested your DNA in a quest to find the best targeted medicine for you. It's likely your DNA test was run on equipment that contains components made by our IDEX Health & Science team ( . You can enjoy fresh fruits and vegetables thanks in part to Banjo ( & KZValve, an IDEX company. Banjo and KZValve are used on the agriculture sprayers that apply fertilizer on crops. And if you were ever in a car accident, the Hurst Jaws of Life® ( /LUKAS® tool may have rescued you.
Founded in 1988 with three small, entrepreneurial manufacturing companies, generating a mere $209M in revenue, we are proud to say that we now call 50 diverse businesses around the world part of the IDEX family. With more than 8,800 employees and manufacturing operations in more than 20 countries, IDEX is a high-performing, global $3.2+ billion company committed to making trusted solutions that improve lives. For more information, visit .
**The Role:**
The Customer Experience Director is a highly dynamic position and critical in developing and implementing a vision for leading a best-in-class customer experience through digital enablement. This role requires strong collaboration at all levels and leadership with various teams across multiple locations to drive efficient and successful results.
This position reports directly to the Vice President North America Sales & Marketing -Agriculture and can be located remotely in the USA or in the Crawfordsville, IN or Greenwood, NE locations. If remote, estimated travel will be 50%, primarily to the business units, however, 25-30% travel if located at one of the business sites.
**The Responsibilities:**
The role of Customer Experience Directors is critical in establishing a vision for creating an efficient customer experience throughout the business processes, while acquiring and engaging new customers and creating loyalty with existing. The position will pioneer the digital buying experience and challenge the organization's traditional methods by transforming our use of digital tools and analytics. With responsibilities over the marketing and services teams, enabled by a newly created digital team, this role has the core functions to drive the ultimate experience and competitive advantage for our Agriculture Group.
+ Owns organization's digital transformation strategy and implementation
+ Provides vision for organization's digital platforms and tools, including Distribution Portals, company websites, mobile apps, CRM, social media, eLearning/LMS, and eCommerce platforms, while taking ownership of the customer experience associated with these tools
+ Develops talent and challenges status quo through leadership of digital development, marketing, and customer-facing teams (customer service, technical support, inside sales)
+ Creates customer experience strategy and collaborates with associated teams to develop projects and optimization methods to ensure success
+ Designs and executes strategic marketing plans while driving customer obsession throughout the organization, including digital marketing campaigns, lead management, and implementation of eCommerce strategy
+ Investigates emerging marketing trends and new digital technologies/solutions and determines fit with company strategy to meet business objectives
+ Constructs digital tools and strategic marketing plans in support of key growth initiatives by collaborating with company resources, IDEX corporate resources, and outside service companies
+ Supports innovation and new business development department to commercialize and launch new products or services
+ Collaborates with business leadership, sales, finance, operations, engineering, HR and IT departments to determine the direction of the company and develop successful strategies to attract and retain customers
+ Establishes and maintains a consistent brand image that attracts customers to products and services
+ Analyzes digital activity and data, while leveraging feedback from customer-facing teams to develop insights for improvements in the customer journey
+ Oversees comprehensive inbound marketing plan, including SEO, social media, and lead generation strategies that increase web traffic and digital leads
+ Accountable for lead management systems and workflow that provides optimal results in terms of speed and quality
+ Models servant leadership and drives high levels of employee engagement, performance and accountability through diverse teams
+ Identifies and develops talent to ensure the right skills, capability and organizational structure are in place
+ Drives continuous improvement culture across customer experience
+ Utilizes 80/20 to reduce complexity across the business, simplify product lines and processes, drive segmentation and more closely align with customers
+ Researches competitors to stay current with similar products and services on the market
**The Expectations for Success:**
Success will be measured by achieving financial and operational metrics to include, but not limited by:
+ Net Promoter Score
+ Average Response/Resolution Times
+ Conversion Rate
+ Marketing Campaign Effectiveness- New Lead (ROI)
Ownership of the following organizational processes and databases are the responsibility of this role:
+ All digital platforms and associated analytics and dashboards to support the customer experience (ie MSDynamics, Salsify, Hubspot, 6Sense, SAP, etc)
+ Website
+ Digital Marketing Assets
+ Commercial operations from lead to loyalty in the Order To Cash Process
**The Requirements: Knowledge, Skills, and Capabilities**
+ Bachelor's degree in related field or equivalent experience. MBA preferred.
+ 10+ years leading a large sales operations organization, across multiple locations to include functional teams such as marketing, customer service and technical support
+ 5+ years developing and leading effective marketing plans and product launches
+ 5+ years project managing large software rollouts
+ Has successfully implemented ecommerce and digital marketing platforms
+ Experience using and administrating CRM systems
+ Knowledge of JDE, SAGE, SAP highly desired
+ Deep understanding of business and data flows of an organization; capable of mapping and document procedures from Lead to Loyalty process
+ Strong influencer: capable of create compelling cases based on intel and data
+ Communication & Training: Understands the learning process to ensure high adoption and understanding
+ Periscopes from vision to execution: capable of having a larger plan with clear end state goals and breaking it down to well defined, measurable actions; challenges status quo thinking
+ Highly analytical: understands data and trends to deliver business and strategy insights
+ Commercial acumen: understands the buying behaviors and channels to access and how best to serve each
+ Brand knowledge: possesses understanding of Banjo/KZValve customers, channels, competitors, and products
+ Curious/Thirst for knowledge: constantly educating self in new platforms and best-in-class methodologies.
+ Networker: work across our organizations and support other IDEX BU's
+ Continuous improvement mindset: seeks efficiency in processes and acts on change
+ Results driven: high personal accountability and manages expectations with team
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
**IDEX is an Equal Opportunity Employer** . IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.
**Attention Applicants:** If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
**Job Family:** Sales
**Business Unit:** Banjo

A Little About Us
Oats Overnight is on a mission to build a generational CPG brand. Since 2016, our high-protein, drinkable oatmeal has reached over a million customers through direct-to-consumer, and we're now scaling with all major nationwide retail and club partners. Our goal: become a household brand by leveraging speed, storytelling, and strategy.

We are vertically integrated: we develop, manufacture, and fulfill everything in-house. This operational control allows us to engage customers directly into the R&D process, an
initiative where we were first-to-market in CPG. It also makes our brand tangible and real: our factory, our team, and our product pipeline are all part of the narrative.

This is an exciting stage-we are emerging as a significant omni-channel brand and launching new products to capture significant market share across verticals. We want you to help us get there.

Every teammate here has equity because we're building something big, and everyone plays an important role. If you're excited about building a brand that does things differently, this is that opportunity.

We are not accepting candidates from third-party recruiters or agencies for this role - direct applicants only.

What We're Looking For
• A leader who can articulate an exciting customer experience vision, set strategy, drive excellence in execution, and rally a team behind them.
• An intellectual humility and empathetic approach that allows for influence at all levels-from those just starting their career through our executive leadership team.
• A curious and entrepreneurial mindset, combined with a relentless drive to set the bar higher.
• A demonstrated ability to sequence multiple priorities and navigate a fast-moving environment. Taking decisive action with imperfect information will be key.
• A willingness and aptitude to learn new processes, new technology, and new ways of thinking with data as technology shifts.
• The experience and desire to help shape a company culture built on collaboration, freely sharing ideas, and celebrating success with cross-functional teams.

What's The Job?
The Director of Customer Experience will oversee the Oats Overnight Customer Experience department. This role provides direction on the tracking, oversight, and optimization of customer
interactions. Works with sales, marketing, and service to ensure excellent customer service. Defines what customers value; works with other leaders to deliver optimal customer experience. Advises
management in developing processes, policies, and procedures that help us deliver an excellent customer experience in a sustainable way.

What You'll Be Doing
• Creating the CX team's data and analytics arm, partnering with a highly technical Data team that can build your vision of how a world-class CX team should be measured.
• Managing a team of managers who will look to you for continued growth and guidance.
• Optimizing workflows and processes to increase efficiency and effectiveness, and keep our CX team small and nimble as the company continues to grow quickly.
• Working closely with Digital Product, Fulfillment, Marketing, and physical Product teams to ensure all customer-facing decisions have insight from what our customers are saying and experiencing.
• Owning the CX tech stack, providing the latest technology to the team so they can focus on providing personal customer interactions .
• Acting as the voice of the customer, evangelizing the importance of a world-class experience at all points in the journey.
• Setting and driving team goals and KPIs.
• Other duties as our organization evolves with scale.

What You've Done And Who You Are
• You have 12+ years of experience in Customer Experience at a fast-paced start-up or high- growth organization. (At least 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience in Customer Service).
• You have 5+ years of experience leading management-level talent.
• Possess excellent leadership and management skills with a desire to mentor, develop and motivate others.
• Experience implementing AI solutions in a thoughtful way so customers can get answers quickly and easily
• Comfort and ability to work in a fast-paced, entrepreneurial environment; need to be willing to get your hands dirty on service, while also communicating clearly to executives.
• Experience with Gorgias is a plus.

Why You Might Like Working Here
• You have the freedom to leverage your own creativity and have a voice.
• We're serious about what we do, but we don't take ourselves too seriously.
• Free oatmeal. It's very good.

Why You Might Not Like Working Here
• It's not a cushy job; the bar is high.
• We are growing quickly and have a fast-paced work environment.

And last but never least.
We value people who roll up their sleeves and support their fellow team members. We embrace diversity and encourage equal opportunity every chance we get, and we look forward to learning from people whose backgrounds, skills, and perspectives challenge and enrich our own. Oats Overnight provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Oats Overnight complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

The Role

At Fisher & Paykel and DCS, we believe every customer interaction is a moment to build trust, loyalty, and brand love. We're looking for a Director of Customer Experience to lead our customer experience strategy and operations-ensuring every touchpoint reflects the heart of our brand.

This is a pivotal leadership role responsible for the strategy, execution, and transformation of our customer experience across the US market. With a strong focus on service excellence and brand alignment, you'll shape a customer-centric culture, build high-performing teams, and drive profitable growth, increased market share, and deep brand loyalty.

You will:

As the Director of Customer Experience Director in the US, you will own the strategy and delivery of a world-class customer experience aligned to our global aspirations and local market needs.

Strategic Leadership

* Develop and execute a US customer experience strategy aligned with global goals and market opportunities.


* Translate strategy into clear, actionable plans with progress tracked through high-performance delivery systems.


* Lead transformation and continuous improvement initiatives that drive measurable business impact.



Customer Experience Management

* Deliver a seamless, brand-aligned experience across all customer touchpoints.


* Leverage insights and market trends to evolve the value proposition and customer journey.


* Manage external partners and build strategic relationships that elevate service delivery.



Operational & Financial Oversight

* Champion operational excellence using People + Purpose and high-performance frameworks.


* Oversee budgeting, forecasting, and financial performance of a $10M+ CX function.


* Partner cross-functionally to ensure collaborative, scalable execution.



Team & Talent Leadership

* Inspire, coach, and develop a high-performing team (4-6 direct, 60-65 indirect reports).


* Align organizational design with global standards and build strategic leadership capability.


* Champion a culture of ownership, recognition, and personal responsibility.



Health & Safety Leadership

* Ensure compliance with Health & Safety legislation and company standards.


* Role model safety leadership through incident reporting, risk management, and proactive practices.



You Have:

You're a strategic, customer-obsessed leader with a passion for operational excellence and a people-first leadership style.

You bring:

* A bachelor's degree (MBA or advanced business degree preferred).


* 5-10 years experience in leadership of large-scale customer experience/service operations with impact on market share and profitability.


* Experience in global or national consumer-facing organizations, with budget accountability and external partnerships.


* A strong track record of operational improvement and team leadership in cross-functional settings.


* A collaborative, courageous mindset with a deep sense of ownership.


* An ability to inspire, engage, and influence across all levels of the business.



The salary range for this position is $40,000 - 160,000 base. This range is a guideline and may not reflect your exact offer. Factors considered when extending an offer include (but are not limited to) education, experience, relevant skills, internal equity, and alignment with market data.

Benefits Overview

In addition to providing competitive medical, dental, vision, life, and disability insurance, we offer:

* 401K with company match


* Competitive Employer HSA Contribution


* Pet Perks


* Paid Vacation/Time Off: We believe that your time off is important, which is why all US employees are offered generous time away. Hourly roles accrue 20 days of paid vacation starting year 1 and exempt roles are eligible for our TAYN policy. We also offer 12 company holidays per year.


* Parental Leave: Becoming a new parent is a full-time job. Our new policy offers all primary caregivers 26 weeks' paid leave for the primary caregiver, a flexible return to work with reduced hours at full pay, as well as four weeks of paid leave for partners to spend time with their growing families.


* Wellness Initiatives such as our Fuel Up Fridays, a company-paid subscription to Calm, No-Meeting Fridays, and personalized healthcare support for your wellness journey.


* Leadership and Career Development programs, including organized mentorship opportunities


* Exclusive Employee discounts on all F&P products


* Role-specific Company Bonus



#LI-KV1

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

Job Title: Director of Customer Experience

Location: Onsite in Arcadia, WI - Relocation Assistance Available

Are you ready to transform the way we serve our customers?

We're searching for a tech-savvy and strategic leader to join us as the Director of Customer Experience. This role is all about driving innovation, streamlining processes, and enhancing customer satisfaction. You'll take the lead in order management systems, recreating standard operating procedures, and working cross-functionally with teams to optimize the entire supply chain.

Why You'll Love This Role

Innovation: Spearhead efforts that enhance efficiency and close supply chain gaps.

Collaboration: Partner with key departments to understand operations and identify improvement opportunities.

Impact: Drive meaningful change that strengthens customer relationships and operational excellence.

Growth: Lead a talented team and contribute to a company committed to continuous improvement.

What You'll Do

Recreate SOPs: Develop clear, actionable standard operating procedures to enhance operations.

Collaborate Cross-Functionally: Work with departments across the supply chain to identify gaps and implement solutions.

Lead Teams: Inspire and mentor teams to achieve exceptional results while fostering a positive culture.

Drive Strategic Improvements: Monitor performance metrics, streamline workflows, and innovate new processes.

What We're Looking For

A visionary leader with 5+ years of management experience in customer service or operations.

Deep expertise in order management systems, SOP development, and cross-functional collaboration.

A problem-solver with a strong understanding of supply chain dynamics and process improvement.

Exceptional communication and relationship-building skills to unite teams around shared goals.

Proficiency in tools like Microsoft Office, AS400, and CRM systems, with a passion for leveraging technology.

Who We Are

At Ashley, we're more than a business…we're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for the status quo. It's the reason we're always searching for better ways to deliver an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

Ready to grow? You've come to the right place. Ashley Furniture has a "Growth Mindset", and once you join our team, you'll learn from the best in the business.

Apply today and find your home at Ashley!

Benefits We Offer

* Health, Dental, Vision, and Employee Assistance Program
* Paid Vacation, Holidays, and Your Birthday off
* Generous Employee Discount on home furnishings
* Professional Development Opportunities
* Ashley Wellness Centers (location specific) and Medical Tourism
* Telehealth
* 401(k) and Profit Sharing
* Life Insurance

Our Core Values

Honesty & Integrity

* Without hesitation, uses candor and is direct in communication
* Is tough-minded in working in and meeting the demands of reality
* Always tells the truth and follows through on commitments

Passion, Drive, Discipline

* Enjoys working hard and pursues work with energy, drive and willpower to finish
* Is disciplined in developing consistency into work processes
* Is focused and relentless in achieving goals

Continuous Improvement/Operational Excellence

* Fights to take costs and waste out of the system
* Seeks to understand "why" something works the way it does, and through study and improvement determines how to better all processes and systems
* Strives for more in all areas of work by developing measurements, setting goals and then working on ways to exceed goals through problem solving methods that look beyond the obvious

Dirty Fingernail

* Does not rely on reports to run the business, but rather goes to the work that is being done and sees if the work is being done right for him/herself
* Has an insatiable curiosity and takes a "Go and See" approach to understand the current state of the business and the competitive realities
* Takes a hands-on approach to tackle problems and demonstrates critical thinking through use of effective questioning…asking the 5 "Whys"

Growth Focused

* Understands the customer's needs and wants, then challenges current ways of doing business that inhibits growth and organizes work to meet those needs
* Is competitive by studying the competition and is aggressive in looking for ways to beat them
* Strives to be the BEST by improving quality of processes, reducing costs, doing more business, being profitable, and growing the business

We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.

Title: Director, Customer Experience

Employee Classification: Dir Customer Experience

Campus: University of North Texas

Division: UNT-Enrollment Management

SubDivision-Department: UNT-Admissions

Department: UNT-Admissions-Gen-164500

Job Location: Denton

Salary: Commensurate with Experience

FTE: 1.000

Retirement Eligibility: TRS Eligible

About Us - Values Overview:

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at Summary

The Office of Admissions is a vital contributor to the enrollment success at the University of North Texas through student outreach, recruitment endeavors, and a commitment to providing personalized assistance to students throughout the college application and admissions process.

Position Overview

The Office of Admissions, at the University of North Texas, is seeking to hire a Director, Visitor Experience to develop, coordinate, and manage the overall visitor experience associated with the Welcome Center, under the direction of the Associate Vice President of Enrollment.

This position is responsible for the assessment, development, and delivery of training for the optimal visitor experience and will oversee all aspects of the Eagle Ambassador (tour guide) program and personnel. Work involves, but is not limited to providing vision, leadership, and training with emphasis on customer service excellence, professionalism, and UNT pride.

Minimum Qualifications

Bachelor's degree with five years' of professional customer experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

* Knowledge of University admissions standards, policies, and procedures, and special admissions procedures or ability to quickly assimilate, knowledge of university curriculum and academic policies and procedures, and of the training and qualifications needed to perform university academic work satisfactorily.
* Strong written and oral communications skills and strong presentation and counseling skills.
* Ability to establish and maintain effective working relationships with other employees and students and parents from a diverse population.
* Ability to supervise, train, and plan work of subordinates.
* Ability to work independently or as a member of a team.
* Skill in the use of a personal computer, Microsoft Office and/or other software.
* Knowledge of safety and security precautions appropriate to work performed.

Preferred Qualifications

Master's degree

Required License/Registration/Certifications

Driver's License

Job Duties:

* Supervise professional and support staff for the Welcome Center, including hiring and selection, work assignment, performance evaluation, personnel, and disciplinary actions, and scheduling and leave approval: also, in collaboration with Admissions events, organizes personnel to help support Admissions events.
* Develop and implement strategic goals and objectives for the Welcome Center. Helps orchestrate a welcoming environment for Admissions events that are aligned with the goals and objectives of the department, division, and the university.
* Conceptualize, plan, and direct the in-person and virtual visitor experience.
* Collaborate with internal and external stakeholders to ensure a total, well-rounded visitor experience.
* Provide oversight of Eagle Ambassador selection and the development and implementation of training programs.
* Provide oversight of graduate assistants selected for graduate tours and group tour management, as well as the training, development, and implementation of both programs. In addition, provide support for Admissions events.
* Partner with University Brand Strategy and Communications (UBSC) to ensure all tour materials are current, effective, and properly branded.
* Lead a cross-divisional tours team comprised of representatives from each academic college, designed to increase collaboration with campus and college specific tours.
* Provide visitor experience and manages building operations for the Welcome Center.

Work Schedule:

Monday - Friday, 8:00am - 5:00pm; occasional overtime and weekends

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.

The Role

At Fisher & Paykel and DCS, we believe every customer interaction is a moment to build trust, loyalty, and brand love. We're looking for a Director of Customer Experience to lead our customer experience strategy and operations-ensuring every touchpoint reflects the heart of our brand.

This is a pivotal leadership role responsible for the strategy, execution, and transformation of our customer experience across the US market. With a strong focus on service excellence and brand alignment, you'll shape a customer-centric culture, build high-performing teams, and drive profitable growth, increased market share, and deep brand loyalty.

You will:

As the Director of Customer Experience Director in the US, you will own the strategy and delivery of a world-class customer experience aligned to our global aspirations and local market needs.

Strategic Leadership

• Develop and execute a US customer experience strategy aligned with global goals and market opportunities.
• Translate strategy into clear, actionable plans with progress tracked through high-performance delivery systems.
• Lead transformation and continuous improvement initiatives that drive measurable business impact.

Customer Experience Management

• Deliver a seamless, brand-aligned experience across all customer touchpoints.
• Leverage insights and market trends to evolve the value proposition and customer journey.
• Manage external partners and build strategic relationships that elevate service delivery.

Operational & Financial Oversight

• Champion operational excellence using People + Purpose and high-performance frameworks.
• Oversee budgeting, forecasting, and financial performance of a $10M+ CX function.
• Partner cross-functionally to ensure collaborative, scalable execution.

Team & Talent Leadership

• Inspire, coach, and develop a high-performing team (4-6 direct, 60-65 indirect reports).
• Align organizational design with global standards and build strategic leadership capability.
• Champion a culture of ownership, recognition, and personal responsibility.

Health & Safety Leadership

• Ensure compliance with Health & Safety legislation and company standards.
• Role model safety leadership through incident reporting, risk management, and proactive practices.

You Have:

You're a strategic, customer-obsessed leader with a passion for operational excellence and a people-first leadership style.

You bring:

• A bachelor's degree (MBA or advanced business degree preferred).
• 5-10 years experience in leadership of large-scale customer experience/service operations with impact on market share and profitability.
• Experience in global or national consumer-facing organizations, with budget accountability and external partnerships.
• A strong track record of operational improvement and team leadership in cross-functional settings.
• A collaborative, courageous mindset with a deep sense of ownership.
• An ability to inspire, engage, and influence across all levels of the business.

The salary range for this position is $40,000 - 160,000 base. This range is a guideline and may not reflect your exact offer. Factors considered when extending an offer include (but are not limited to) education, experience, relevant skills, internal equity, and alignment with market data.

Benefits Overview

In addition to providing competitive medical, dental, vision, life, and disability insurance, we offer:

• 401K with company match
• Competitive Employer HSA Contribution
• Pet Perks
• Paid Vacation/Time Off: We believe that your time off is important, which is why all US employees are offered generous time away. Hourly roles accrue 20 days of paid vacation starting year 1 and exempt roles are eligible for our TAYN policy. We also offer 12 company holidays per year.
• Parental Leave: Becoming a new parent is a full-time job. Our new policy offers all primary caregivers 26 weeks' paid leave for the primary caregiver, a flexible return to work with reduced hours at full pay, as well as four weeks of paid leave for partners to spend time with their growing families.
• Wellness Initiatives such as our Fuel Up Fridays, a company-paid subscription to Calm, No-Meeting Fridays, and personalized healthcare support for your wellness journey.
• Leadership and Career Development programs, including organized mentorship opportunities
• Exclusive Employee discounts on all F&P products
• Role-specific Company Bonus

#LI-KV1

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.