153,167 Customer Experience Positions jobs in the United States

Restrooms are the most used spaces and least considered, were changing that.

At The Splash Lab, we create innovative, design-led washroom products that redefine the user experience. With a fast-growing presence in North America, our mission is to become the easiest restroom brand to work withperiod. That starts with customer service thats as considered and elevated as our products.

• Collaborate, be supportive and proactive
• Debate, align, and document
• Creating wow
• Do Whatever it takes

We are seeking a Customer Service provider who is deeply passionate about customers, products, and systems. In this role, youll own the entire customer service lifecyclefrom quote requests and delivery updates to after-sales care and long-term client satisfaction. You will lead the creation of scalable processes and systems that make customer experience a strategic differentiator, while also playing a key role in sales enablement, upselling, and cross-functional reporting.

You will work closely with Sales, Estimating, Product Development, Operations, and Engineering to ensure customers feel supported, informed, and excited to work with The Splash Lab again and again.

The role reports into the CEO / Operations Director

• Manage customer interactions from initial inquiry through delivery, installation, and post-sale support
• Provide clear, proactive communication around lead times, delivery windows, and service expectations
• Ensure a positive experience even when resolving issuesturning challenges into loyalty-building moments
• Design and execute key client service programs (e.g., airports, national accounts) including white glove services, SLAs, and special service agreements

• Build and manage customer service systems and ticketing platforms
• Set up backend FAQ systems and internal knowledge hubs so everyone can support customers effectively
• Track, report, and continuously improve on customer satisfaction metrics (e.g., NPS, CSAT)
• Establish and uphold service SOPs to ensure consistency across all touchpoints
• Oversee and continuously improve the estimating process, including quote accuracy and BOM validation
• Provide training and oversight to ensure timely and accurate quoting aligned with pricing and product standards
• Serve as a go-to product knowledge expert to support internal teams and clients

• Identify opportunities to upsell and cross-sell products during the service journey
• Collaborate with the Sales team to deliver insights on client behavior, pipeline, and conversion opportunities
• Provide regular reports on open quotes, sales follow-ups, and customer engagement

• Report trends and common customer challenges to the Product team to support ongoing improvement
• Share insights on popular products and recurring issues to guide roadmap decisions
• Provide weekly reports to Sales and Product teams on customer feedback, quote status, and delivery performance

• Develop and lead internal product training programs for sales, customer service, and support teams
• Coordinate weekly product training episodes featuring engineers and technical team members
• Help create a consistent product knowledge foundation company-wide
• Build and lead a high-performance customer service team
• Establish clear service KPIs, accountability structures, and a culture of excellence
• Foster a team environment that values responsiveness, empathy, and follow-through

• Experience: 510+ years in product-based customer service leadership
• Industry Background: Architecture, design products, engineered systems, or B2B manufacturing preferred
• Technical Acumen: Strong understanding of pricing, quoting, BOMs, kits, drawings, and technical support
• System Fluency: Skilled in customer service platforms (e.g., Zendesk, HubSpot, Freshdesk), knowledge base systems, and ticket tracking
• Communication: Exceptional verbal and written communication skills with a customer-first mindset
• Leadership: Proven ability to build teams, establish SOPs, and lead performance tracking (e.g., NPS)
• Drive: Passionate about process, product, and peoplewith the ambition to help make us the #1 customer experience in our industry

• Join a rapidly growing design-led company making waves in commercial washroom products
• Help shape the experience of some of the most respected clients in North America
• Work cross-functionally at the heart of operations, sales, product, and engineering
• Make a measurable impact on customer loyalty, revenue, and brand reputation
• Systems thinker with attention to operational detail.
• Change agent comfortable driving process improvement.
• Competitive salary and performance-based bonuses
• Opportunity to work with an innovative brand in the design industry
• Career development and growth opportunities

As Silna experiences explosive growth, we're seeking a Customer Experience hire to join our team in NYC. We need an individual who is highly empathetic, operationally excellent, and passionate about delivering exceptional customer experiences. This role will be instrumental in laying the foundations of customer support at Silna while executing on our immediate support needs. You'll understand customer needs deeply, master the art of customer communication, and handle tickets with efficiency and care.

Reporting to our leadership team, you'll serve as a customer advocate, working cross-functionally to minimize support needs and build solutions that empower customers to self-serve. This is a unique opportunity to shape our customer support function from the ground up in a fast-growing, mission-driven startup.

• Deliver exceptional, empathetic support to healthcare providers who rely on our platform
• Manage increasing ticket volume with operational excellence and attention to detail
• Understand customer needs and identify opportunities to improve their experience
• Serve as the voice of the customer internally, advocating for their needs and pain points

• Triage and prioritize tickets, identifying which require escalation to specialized teams
• Handle tickets efficiently while maintaining high-quality, personalized responses
• Build and maintain response templates that ensure consistency and efficiency
• Develop processes and workflows that scale with our growing customer base

• Work closely with Product, Engineering, and Operations teams to address systemic issues
• Translate customer feedback into actionable insights for product improvements
• Collaborate on building out our help center and self-service resources
• Partner with teams to minimize support needs through proactive solutions

• Master various communication tones appropriate for different customer situations
• Create clear, empathetic responses that resolve issues and build customer confidence
• Document common issues and solutions to improve knowledge sharing
• Build processes that ensure no customer inquiry falls through the cracks

• 1-3 years of experience in customer support, customer success, or related fields
• Demonstrated ability to handle complex customer issues with empathy and efficiency
• Strong project management skills with experience building processes from scratch
• Experience working in fast-paced, growth-stage environments
• Familiarity with support ticketing systems and customer communication tools

• High empathy - Genuinely care about customer success and can understand their perspective
• Operational excellence - Detail-oriented with a systematic approach to problem-solving
• Cross-functional collaboration - Work effectively across teams to drive customer-centric solutions
• Superb communication skills - Adapt tone and style to different customer needs and situations
• Product-minded - Think beyond individual tickets to identify broader improvement opportunities
• Thrives in ambiguity - Comfortable building processes and solving problems in an evolving environment

Silna Health is a health technology company that streamlines front-end insurance workflows for healthcare providers nationwide. We reduce providers' administrative burden, allowing them to become financially fit while focusing on what they do best - providing great care to patients.

Our platform manages prior authorizations, benefit checks, and eligibility checks on providers' behalf using cutting-edge technology to reverse engineer and automate insurance workflows, supported by our talented in-house team of experienced authorization specialists.

Based in New York City, we work with healthcare providers nationwide and have raised two rounds of funding totaling $27M from Accel and Bain Capital Ventures.

• Ground-floor opportunity to build the customer support function at a rapidly growing startup
• Work directly with customers who genuinely value our mission to improve healthcare
• Competitive compensation package including equity
• Chance to make a meaningful impact on healthcare delivery through exceptional customer experiences
• Fast-paced, dynamic environment that rewards initiative and customer obsession
• Opportunity to shape how we serve the healthcare providers who depend on us

This role is perfect for someone who is passionate about customer success and wants to be instrumental in building something transformative in healthcare. If you're ready to join a mission-driven company that's revolutionizing healthcare administration through exceptional customer support, we want to talk to you.

• A rapid-paced work environment with an incredibly enthusiastic and motivated team
• The opportunity to work with customers that actually love the product
• The ability to work on technology that is materially improving health outcomes
• Competitive compensation and benefits package
• 401k
• Unlimited PTO

This role is fully in-person 5 days a week in our New York City office.

Experience in the customer service realm is preferred, not required. A general understanding of methods and practices for supporting a retail business as they relate to day-to-day operations is preferred, not required. Must be able to identify, recommend, and communicate observations and/or thoughts to management related to improving an excellent Customer Experience. Solid skills in learning and maneuvering within computer applications. Strong listening, oral, and written
communication skills including the ability to be professional and concise in such communication. Must be able to work effectively with others in a team environment. Must demonstrate exceptional skills in interpersonal relations, self-motivation, organization, and dependability.

LICENSES, CERTIFICATIONS, AND/OR TESTING REQUIRED:
Must possess a valid drivers license.

SCHEDULED WORK HOURS:
Dependent upon the agreed upon work schedule, the successful candidate will have a work schedule falling within the
operating hours of the store.
Monday - Friday: 8:00am 6:00pm
Saturday: 8:00am 4:00pm

Under the general direction of the Store Manager, the ideal candidate will actively participate in and execute all activities
associated with the Customer Experience from a storeroom floor and counter perspective. The successful candidate will
support and engage the customer in finding their desired product and/or service ensuring, to the best of our ability, they
leave satisfied and fulfilled in their intended purpose. In addition, daily store responsibilities related to stocking inventory
and reconciling monetary transactions are required. Other duties will include, but are not limited to, the following:
Answer and/or transfer phone calls supporting customer requests
Ensure customers are greeted upon entry and checked out timely; this may include loading purchased items
Understand operating guidelines for the point-of-sale systems utilized to track purchases
Executing front counter duties including counting back change
Check-in and put-away inventory, understanding the internal flow of freight
Maintain clean and organized show-room and storage rooms; ensure current pricing and signage

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
• Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
• Plan and lead the execution of class and in-store events in accordance with Company programs
• Lead the omnichannel processes
• Manage and execute shrink and safety programs
• Assist with cash reconciliation and bank deposits
• Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
• Assist with the onboarding of new Team Members
• Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
• Serve as Manager on Duty (MOD)
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
• Acknowledge customers, help locate the product and provide solutions
• Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
• Manage and execute the shrink and safety programs
• Cross train in Custom Framing selling and production
• In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities:

• Retail management experience preferred

Physical Requirements:

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at -MICHAEL).

Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Other duties as assigned

Preferred Knowledge/Skills/Abilities

• Retail and/or customer service experience preferred

Physical Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Michaels requires all team members in this role to be at least sixteen (16) years or older.

Company Description

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations.

Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value.

ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies. Learn More About ProSidian Consulting at

ProSidian Seeks a Director of Customer Experience | Customer Experience (COC ) for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Technical Element generally located across the CONUS - Charlotte, NC Across The Mid Atlantic Region supporting 0

We seek 226 candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Technical Element or Contract W-2 (IRS-1099) Customer Experience Functional Area Professional - Customer Experience Leadership Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

JOB OVERVIEW

Provide services and support as a Customer Experience Leadership (Director of Customer Experience) in the Government And Public Services Industry Sector focussing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

RESPONSIBILITIES AND DUTIES - Director of Customer Experience | Customer Experience (COC )

Develop customer experience strategies.

Oversee service delivery improvements.

Lead cross-departmental initiatives.

The role(s) are located in the Mid Atlantic Region is at or near CONUS - Charlotte, NC. Initially identified Work Site Address (Subject to Change or Working Remotely): 621 East 4th Street

Charlotte, NC 28202

Desired Qualifications For Director of Customer Experience | Customer Experience (COC ) (COC ) Candidates:

10+ years in customer experience leadership.

Education / Experience Requirements / Qualifications

Bachelors degree required; MBA preferred.

10+ years in customer experience leadership.

This position aligns with functional/technical service requirements and client engagements in the Government And Public Services Client Industry Sector: Government And Public Services (GPS) Sector Group: Driving Excellence In Service Delivery Through Government And Public Services Innovation And Partnership. Director of Customer Experience | Customer Experience (COC ) Candidates shall work to support requirements for Customer Experience Functional Area Services and shall work as a Director of Customer Experience | Customer Experience (COC ).

Skills Required

Primarily focused on Professional and Management Development Training initiatives and aligned with 226 activities 226 Functional Area Activities.

Strategic leadership, data analysis, innovation.

Competencies Required

• Visionary thinking, collaboration, adaptability.

Ancillary Details Of The Roles

• Oversees customer satisfaction research.

• Champions organizational culture of service excellence.

Other Details

Reports directly to executive leadership.

#TechnicalCrossCuttingJobs #Consulting #Government And Public Services #GovernmentSupportServices #ProfessionalAnalyticalSupport #Jugaad #Copitas #PokaYoke

As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies (1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)); and to support all business development and other efforts on behalf of ProSidian Consulting.

CORE COMPETENCIES

Teamwork ability to foster teamwork collaboratively as a participant, and effectively as a team leader
Leadership ability to guide and lead colleagues on projects and initiatives
Business Acumen understanding and insight into how organizations perform, including business processes, data, systems, and people
Communication ability to effectively communicate to stakeholders of all levels orally and in writing
Motivation persistent in pursuit of quality and optimal client and company solutions
Agility ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
Judgment exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
Organization ability to manage projects and activity, and prioritize tasks
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OTHER REQUIREMENTS

Business Tools understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
Curiosity the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
Humility exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
Willingness - to constantly learn, share, and grow and to view the world as their classroom
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BENEFITS AND HIGHLIGHTS

ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. Thats why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees:

Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis.
Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. | Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctors appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis.
Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials.
ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program.
Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support.
Flexible Spending Account: FSAshelp you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.
Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only.
Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.
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ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply

ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.

ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the I Hire Military Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.

Furthermore, we believe in "HONOR ABOVE ALL"- be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work.

FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON OR SEND YOUR RESUMES, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS @ PROSIDIAN.COM.

ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED.

Be sure to place the job reference code in the subject line of your email.Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.

Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital