33,738 Customer Experience Specialists jobs in the United States
Customer Experience Specialist
01876 Tewksbury, Massachusetts
Corning Incorporated
Posted today
Job Viewed
Job Description
Customer Experience Specialist
**Date:** Oct 24, 2025
**Location:** Tewksbury, MA, US, 01876
**Company:** Corning
Requisition Number: 71577
**The company built on breakthroughs. **
**Join us. **
Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible.
How do we do this? With our people. They break through limitations and expectations - not once in a career, but every day. They help move our company, and the world, forward.
At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.
Come break through with us.
As a leading developer, manufacturer, and global supplier of scientific laboratory products for 100 years, Corning's Life Sciences segment collaborates with researchers seeking new approaches to increase efficiencies, reduce costs and compress timelines in the drug discovery process. Using unique expertise in the fields of materials science, surface science, optics, biochemistry and biology, the segment provides innovative solutions that improve productivity and enable breakthrough discoveries.
**Role Purpose**
Responsible for delivering comprehensive pre-sales and post-sales support to an assigned regional sales manager. Serves as the key link between sales management and departments such as manufacturing, field service, order processing, and accounting to address inquiries related to order status, production, delivery, and billing. Plays a pivotal role in our customer-focused strategy by improving customer satisfaction, driving business growth, and fostering strong, long-lasting relationships.
**Key Responsibilities include but not limited to:**
- Collaborate closely with sales teams and internal departments such as supply chain, sales, manufacturing, field service, order processing, and accounting to proactively manage customer orders and address demand gaps, ensuring seamless order processing and timely fulfillment.
- Manage a high volume of customer inquiries and case requests through Salesforce and multiple ERP systems, accurately entering orders, troubleshooting system errors, and resolving customer escalations efficiently.
- Utilize multiple databases to generate and maintain reports for key customers and products, identifying potential areas of concern and addressing them proactively.
- Facilitate weekly meetings with assigned regional sales managers and customers to align on priorities, streamline communications, and ensure clarity and effectiveness in correspondence.
- Exercise sound judgment to independently implement corrective actions for customer accommodations and assist the Quality / Complaint team as needed with complex customer issues.
- Partner with cross-functional teams to coordinate account setup changes, support business continuity, and provide exceptional customer service throughout the entire order lifecycle.
- Ensure thorough follow-up on customer requests from initiation through final resolution, maintaining a customer-focused approach aligned with company standards.
- Perform additional duties and tasks as assigned by the Customer Experience Supervisor to support continuous improvement and operational efficiency.
**Experiences/Education - Required**
+ 5+ years of customer service/supply chain experience, or Associate's degree with minimum 3+ years of customer service experience, or Bachelor's degree in lieu of experience.
+ Exceptional verbal and written communication skills with a professional demeanor.
+ Proficient in Microsoft Word, Excel, and email platforms.
+ Familiarity with Salesforce, or SAP, or other similar web-based tools.
+ Customer-oriented, detail-driven, and skilled problem solver with the ability to independently identify and implement timely resolutions.
+ Ability to thrive in a fast-paced, dynamic environment with a flexible and adaptable mindset, while identifying areas for improvement and driving effective solutions.
**This position does not support immigration sponsorship.**
The range for this position is $57,030.00 - $78,416.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.
**A job that shapes a life. **
**Corning offers you the total package. **
Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.
+ Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
+ As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning's total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
+ Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
+ Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That's why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.
We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at.
**Nearest Major Market:** Boston
**Date:** Oct 24, 2025
**Location:** Tewksbury, MA, US, 01876
**Company:** Corning
Requisition Number: 71577
**The company built on breakthroughs. **
**Join us. **
Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible.
How do we do this? With our people. They break through limitations and expectations - not once in a career, but every day. They help move our company, and the world, forward.
At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.
Come break through with us.
As a leading developer, manufacturer, and global supplier of scientific laboratory products for 100 years, Corning's Life Sciences segment collaborates with researchers seeking new approaches to increase efficiencies, reduce costs and compress timelines in the drug discovery process. Using unique expertise in the fields of materials science, surface science, optics, biochemistry and biology, the segment provides innovative solutions that improve productivity and enable breakthrough discoveries.
**Role Purpose**
Responsible for delivering comprehensive pre-sales and post-sales support to an assigned regional sales manager. Serves as the key link between sales management and departments such as manufacturing, field service, order processing, and accounting to address inquiries related to order status, production, delivery, and billing. Plays a pivotal role in our customer-focused strategy by improving customer satisfaction, driving business growth, and fostering strong, long-lasting relationships.
**Key Responsibilities include but not limited to:**
- Collaborate closely with sales teams and internal departments such as supply chain, sales, manufacturing, field service, order processing, and accounting to proactively manage customer orders and address demand gaps, ensuring seamless order processing and timely fulfillment.
- Manage a high volume of customer inquiries and case requests through Salesforce and multiple ERP systems, accurately entering orders, troubleshooting system errors, and resolving customer escalations efficiently.
- Utilize multiple databases to generate and maintain reports for key customers and products, identifying potential areas of concern and addressing them proactively.
- Facilitate weekly meetings with assigned regional sales managers and customers to align on priorities, streamline communications, and ensure clarity and effectiveness in correspondence.
- Exercise sound judgment to independently implement corrective actions for customer accommodations and assist the Quality / Complaint team as needed with complex customer issues.
- Partner with cross-functional teams to coordinate account setup changes, support business continuity, and provide exceptional customer service throughout the entire order lifecycle.
- Ensure thorough follow-up on customer requests from initiation through final resolution, maintaining a customer-focused approach aligned with company standards.
- Perform additional duties and tasks as assigned by the Customer Experience Supervisor to support continuous improvement and operational efficiency.
**Experiences/Education - Required**
+ 5+ years of customer service/supply chain experience, or Associate's degree with minimum 3+ years of customer service experience, or Bachelor's degree in lieu of experience.
+ Exceptional verbal and written communication skills with a professional demeanor.
+ Proficient in Microsoft Word, Excel, and email platforms.
+ Familiarity with Salesforce, or SAP, or other similar web-based tools.
+ Customer-oriented, detail-driven, and skilled problem solver with the ability to independently identify and implement timely resolutions.
+ Ability to thrive in a fast-paced, dynamic environment with a flexible and adaptable mindset, while identifying areas for improvement and driving effective solutions.
**This position does not support immigration sponsorship.**
The range for this position is $57,030.00 - $78,416.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.
**A job that shapes a life. **
**Corning offers you the total package. **
Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.
+ Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
+ As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning's total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
+ Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
+ Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That's why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.
We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at.
**Nearest Major Market:** Boston
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0
Customer Experience Specialist
66210 Overland Park, Kansas
Robert Half
Posted 3 days ago
Job Viewed
Job Description
Description
We are looking for a dedicated Customer Experience Specialist to join a client for a 6-month contract in Overland Park, Kansas. In this long-term contract role, you will play a pivotal part in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing comprehensive support. This position offers an exciting opportunity to contribute to improving customer experiences while collaborating with internal teams to enhance processes.
This is a Hybrid Opportunity- Monday's and Friday's remote, Tuesday's, Wednesday's, Thursday's in office. 8am-5pm.
-Establish a working relationship with our customers by communicating via mail, telephone, or personally with customer or company employee by performing the following duties.
-Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes and procedures.
-Illustrate initiative; proactively contact customers and merchants to address issues (e.g: rejections, disputes, authorizations, technical needs, potential account issues, etc.).
-Dedicated to actively engage in building rapport with internal and external parties to provide an excellent customer experience resulting in increased program usage.
-Route escalated requests and unresolved issues to the appropriate team members (e.g.: tier 2 or 3 or Leadership).
-De-escalate challenging customers, clients or merchants and provide exceptional customer support.
-Record customer interaction details, comments, and complaints within the CRM system.
-Required to meet or exceed department metrics, program Service Level Agreements and department Service Level Standards.
-Provide insight and feedback for client quarterly business reviews and collaborate with team and leadership to create action plans from feedback received from client to improve program satisfaction.
-Provide feedback and collaborate with other team members to improve training and documentation for processes and procedures.
-Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude.
-Contribute to a culture of excellence by adhering to expectations for metrics and SLAs, participating in ongoing learning sessions and collaborating regularly with the team.
-Participate in skip level meetings with Leadership to provide team, personal and program feedback; system program and role recommendations for improvements; requests for resources/tools for role, program, and system; effectively communicate needs from Leadership.
-Accept the need for change and adapt positively to internal and external changes.
-Provide feedback and assistance for processes and procedures for new program implementations.
Daily Tasks
-All expectations consistently demonstrated in an accurate, comprehensive and timely manner.
-Answer external and internal inquires via phone, email, etc (including, but not limited to: basic data entry, dispute resolution, transaction processing issues, process and procedure questions.
-Complete account and user updates.
-Send confirmation/approval communications.
-Complete account onboarding steps.
-Create and distribute applicable new launch announce
Requirements - Proven experience in customer service, preferably in a call center environment.
- Proficiency in working with multiple web browsers and managing email communications effectively.
- Strong skills in handling customer success tasks, including account discrepancies and inquiries.
- Ability to perform accurate data entry and manage account updates.
- Excellent interpersonal and communication skills to build rapport with customers and team members.
- Strong problem-solving capabilities to address customer concerns and deliver solutions.
- Demonstrated ability to meet performance metrics and adhere to service standards.
- Flexibility to adapt to organizational changes and new processes. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
We are looking for a dedicated Customer Experience Specialist to join a client for a 6-month contract in Overland Park, Kansas. In this long-term contract role, you will play a pivotal part in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing comprehensive support. This position offers an exciting opportunity to contribute to improving customer experiences while collaborating with internal teams to enhance processes.
This is a Hybrid Opportunity- Monday's and Friday's remote, Tuesday's, Wednesday's, Thursday's in office. 8am-5pm.
-Establish a working relationship with our customers by communicating via mail, telephone, or personally with customer or company employee by performing the following duties.
-Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes and procedures.
-Illustrate initiative; proactively contact customers and merchants to address issues (e.g: rejections, disputes, authorizations, technical needs, potential account issues, etc.).
-Dedicated to actively engage in building rapport with internal and external parties to provide an excellent customer experience resulting in increased program usage.
-Route escalated requests and unresolved issues to the appropriate team members (e.g.: tier 2 or 3 or Leadership).
-De-escalate challenging customers, clients or merchants and provide exceptional customer support.
-Record customer interaction details, comments, and complaints within the CRM system.
-Required to meet or exceed department metrics, program Service Level Agreements and department Service Level Standards.
-Provide insight and feedback for client quarterly business reviews and collaborate with team and leadership to create action plans from feedback received from client to improve program satisfaction.
-Provide feedback and collaborate with other team members to improve training and documentation for processes and procedures.
-Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude.
-Contribute to a culture of excellence by adhering to expectations for metrics and SLAs, participating in ongoing learning sessions and collaborating regularly with the team.
-Participate in skip level meetings with Leadership to provide team, personal and program feedback; system program and role recommendations for improvements; requests for resources/tools for role, program, and system; effectively communicate needs from Leadership.
-Accept the need for change and adapt positively to internal and external changes.
-Provide feedback and assistance for processes and procedures for new program implementations.
Daily Tasks
-All expectations consistently demonstrated in an accurate, comprehensive and timely manner.
-Answer external and internal inquires via phone, email, etc (including, but not limited to: basic data entry, dispute resolution, transaction processing issues, process and procedure questions.
-Complete account and user updates.
-Send confirmation/approval communications.
-Complete account onboarding steps.
-Create and distribute applicable new launch announce
Requirements - Proven experience in customer service, preferably in a call center environment.
- Proficiency in working with multiple web browsers and managing email communications effectively.
- Strong skills in handling customer success tasks, including account discrepancies and inquiries.
- Ability to perform accurate data entry and manage account updates.
- Excellent interpersonal and communication skills to build rapport with customers and team members.
- Strong problem-solving capabilities to address customer concerns and deliver solutions.
- Demonstrated ability to meet performance metrics and adhere to service standards.
- Flexibility to adapt to organizational changes and new processes. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
View Now
1
Customer Experience Specialist
96823 Honolulu, Hawaii
Robert Half
Posted 2 days ago
Job Viewed
Job Description
Description
We are looking for a highly motivated Customer Experience Specialist to join our team in Honolulu, Hawaii. This is a permanent position, offering an excellent opportunity for a detail-oriented individual with a strong background in customer service and administrative support. The ideal candidate will thrive in a fast-paced environment and demonstrate exceptional communication and organizational skills.
Responsibilities:
- Deliver outstanding customer service by responding to inquiries and assisting callers with their needs.
- Process incoming and outgoing mail efficiently and accurately.
- Provide comprehensive client support to ensure a positive customer experience.
- Perform a variety of administrative tasks, including record management and data entry.
- Manage email correspondence professionally across multiple platforms.
- Offer solutions to customer concerns while maintaining a high level of satisfaction.
- Collaborate with team members to meet daily deadlines and achieve organizational goals.
- Adapt to assigned duties and responsibilities as needed to support operational requirements.
Requirements
- A minimum of 3 years of recent experience in a customer service or administrative role.
- Proven ability to multitask effectively in a fast-paced environment with strict deadlines.
- Exceptional communication skills, both written and verbal, to interact with clients and team members.
- Proficiency in Microsoft Office Suite and the ability to work across multiple browsers.
- Strong organizational skills with attention to detail and accuracy.
- Demonstrated expertise in email correspondence and customer success.
- A proactive approach to problem-solving and ability to adapt to changing priorities.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
We are looking for a highly motivated Customer Experience Specialist to join our team in Honolulu, Hawaii. This is a permanent position, offering an excellent opportunity for a detail-oriented individual with a strong background in customer service and administrative support. The ideal candidate will thrive in a fast-paced environment and demonstrate exceptional communication and organizational skills.
Responsibilities:
- Deliver outstanding customer service by responding to inquiries and assisting callers with their needs.
- Process incoming and outgoing mail efficiently and accurately.
- Provide comprehensive client support to ensure a positive customer experience.
- Perform a variety of administrative tasks, including record management and data entry.
- Manage email correspondence professionally across multiple platforms.
- Offer solutions to customer concerns while maintaining a high level of satisfaction.
- Collaborate with team members to meet daily deadlines and achieve organizational goals.
- Adapt to assigned duties and responsibilities as needed to support operational requirements.
Requirements
- A minimum of 3 years of recent experience in a customer service or administrative role.
- Proven ability to multitask effectively in a fast-paced environment with strict deadlines.
- Exceptional communication skills, both written and verbal, to interact with clients and team members.
- Proficiency in Microsoft Office Suite and the ability to work across multiple browsers.
- Strong organizational skills with attention to detail and accuracy.
- Demonstrated expertise in email correspondence and customer success.
- A proactive approach to problem-solving and ability to adapt to changing priorities.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
View Now
2
Customer Experience Specialist
96823 Honolulu, Hawaii
Robert Half
Posted 2 days ago
Job Viewed
Job Description
Description
We are looking for a highly motivated Customer Experience Specialist to join our team in Honolulu, Hawaii. This is a permanent position, offering an excellent opportunity for a detail-oriented individual with a strong background in customer service and administrative support. The ideal candidate will thrive in a fast-paced environment and demonstrate exceptional communication and organizational skills.
Responsibilities:
- Deliver outstanding customer service by responding to inquiries and assisting callers with their needs.
- Process incoming and outgoing mail efficiently and accurately.
- Provide comprehensive client support to ensure a positive customer experience.
- Perform a variety of administrative tasks, including record management and data entry.
- Manage email correspondence professionally across multiple platforms.
- Offer solutions to customer concerns while maintaining a high level of satisfaction.
- Collaborate with team members to meet daily deadlines and achieve organizational goals.
- Adapt to assigned duties and responsibilities as needed to support operational requirements.
Requirements - A minimum of 3 years of recent experience in a customer service or administrative role.
- Proven ability to multitask effectively in a fast-paced environment with strict deadlines.
- Exceptional communication skills, both written and verbal, to interact with clients and team members.
- Proficiency in Microsoft Office Suite and the ability to work across multiple browsers.
- Strong organizational skills with attention to detail and accuracy.
- Demonstrated expertise in email correspondence and customer success.
- A proactive approach to problem-solving and ability to adapt to changing priorities. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
We are looking for a highly motivated Customer Experience Specialist to join our team in Honolulu, Hawaii. This is a permanent position, offering an excellent opportunity for a detail-oriented individual with a strong background in customer service and administrative support. The ideal candidate will thrive in a fast-paced environment and demonstrate exceptional communication and organizational skills.
Responsibilities:
- Deliver outstanding customer service by responding to inquiries and assisting callers with their needs.
- Process incoming and outgoing mail efficiently and accurately.
- Provide comprehensive client support to ensure a positive customer experience.
- Perform a variety of administrative tasks, including record management and data entry.
- Manage email correspondence professionally across multiple platforms.
- Offer solutions to customer concerns while maintaining a high level of satisfaction.
- Collaborate with team members to meet daily deadlines and achieve organizational goals.
- Adapt to assigned duties and responsibilities as needed to support operational requirements.
Requirements - A minimum of 3 years of recent experience in a customer service or administrative role.
- Proven ability to multitask effectively in a fast-paced environment with strict deadlines.
- Exceptional communication skills, both written and verbal, to interact with clients and team members.
- Proficiency in Microsoft Office Suite and the ability to work across multiple browsers.
- Strong organizational skills with attention to detail and accuracy.
- Demonstrated expertise in email correspondence and customer success.
- A proactive approach to problem-solving and ability to adapt to changing priorities. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
View Now
3
Customer Experience Specialist
91758 Ontario, California
Aston Carter
Posted today
Job Viewed
Job Description
Job Description
As a Customer Experience Representative, you will play a crucial role in ensuring our customers receive exceptional service.
Responsibilities
+ Review the accuracy of incoming orders and efficiently collect and input orders submitted via fax, email, voicemail, or online order entry systems.
+ Provide comprehensive support to the Account Specialist, ensuring seamless order processing and customer satisfaction.
+ Accurately process orders and perform data entry tasks to maintain up-to-date and precise records.
+ Ensure the accuracy of outgoing orders, verifying all details before final submission.
+ Operate as an integral part of the office support staff, assisting with various administrative tasks.
+ Scan, file, and upload documents to maintain organized and accessible records.
+ Order and manage office supplies to ensure the office runs smoothly.
+ Assist with scheduling appointments and managing calendars to optimize efficiency.
Essential Skills
+ Strong attention to detail and accuracy.
+ Excellent organizational and multitasking skills.
+ Proficient in data entry and office software.
+ Strong communication and interpersonal skills.
+ Ability to work independently and as part of a team.
+ Proficient in Microsoft Office Suite.
Additional Skills & Qualifications
+ Customer service
+ Customer support
+ Data entry
+ Purchase order management
+ MS Excel proficiency
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Ontario,CA.
Application Deadline
This position is anticipated to close on Oct 29, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.
As a Customer Experience Representative, you will play a crucial role in ensuring our customers receive exceptional service.
Responsibilities
+ Review the accuracy of incoming orders and efficiently collect and input orders submitted via fax, email, voicemail, or online order entry systems.
+ Provide comprehensive support to the Account Specialist, ensuring seamless order processing and customer satisfaction.
+ Accurately process orders and perform data entry tasks to maintain up-to-date and precise records.
+ Ensure the accuracy of outgoing orders, verifying all details before final submission.
+ Operate as an integral part of the office support staff, assisting with various administrative tasks.
+ Scan, file, and upload documents to maintain organized and accessible records.
+ Order and manage office supplies to ensure the office runs smoothly.
+ Assist with scheduling appointments and managing calendars to optimize efficiency.
Essential Skills
+ Strong attention to detail and accuracy.
+ Excellent organizational and multitasking skills.
+ Proficient in data entry and office software.
+ Strong communication and interpersonal skills.
+ Ability to work independently and as part of a team.
+ Proficient in Microsoft Office Suite.
Additional Skills & Qualifications
+ Customer service
+ Customer support
+ Data entry
+ Purchase order management
+ MS Excel proficiency
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Ontario,CA.
Application Deadline
This position is anticipated to close on Oct 29, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.
View Now
4
Customer Experience Specialist
91758 Ontario, California
Aston Carter
Posted 1 day ago
Job Viewed
Job Description
Job Description
As a Customer Experience Representative, you will play a crucial role in ensuring our customers receive exceptional service.
Responsibilities
+ Review the accuracy of incoming orders and efficiently collect and input orders submitted via fax, email, voicemail, or online order entry systems.
+ Provide comprehensive support to the Account Specialist, ensuring seamless order processing and customer satisfaction.
+ Accurately process orders and perform data entry tasks to maintain up-to-date and precise records.
+ Ensure the accuracy of outgoing orders, verifying all details before final submission.
+ Operate as an integral part of the office support staff, assisting with various administrative tasks.
+ Scan, file, and upload documents to maintain organized and accessible records.
+ Order and manage office supplies to ensure the office runs smoothly.
+ Assist with scheduling appointments and managing calendars to optimize efficiency.
Essential Skills
+ Strong attention to detail and accuracy.
+ Excellent organizational and multitasking skills.
+ Proficient in data entry and office software.
+ Strong communication and interpersonal skills.
+ Ability to work independently and as part of a team.
+ Proficient in Microsoft Office Suite.
Additional Skills & Qualifications
+ Customer service
+ Customer support
+ Data entry
+ Purchase order management
+ MS Excel proficiency
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Ontario,CA.
Application Deadline
This position is anticipated to close on Oct 28, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.
As a Customer Experience Representative, you will play a crucial role in ensuring our customers receive exceptional service.
Responsibilities
+ Review the accuracy of incoming orders and efficiently collect and input orders submitted via fax, email, voicemail, or online order entry systems.
+ Provide comprehensive support to the Account Specialist, ensuring seamless order processing and customer satisfaction.
+ Accurately process orders and perform data entry tasks to maintain up-to-date and precise records.
+ Ensure the accuracy of outgoing orders, verifying all details before final submission.
+ Operate as an integral part of the office support staff, assisting with various administrative tasks.
+ Scan, file, and upload documents to maintain organized and accessible records.
+ Order and manage office supplies to ensure the office runs smoothly.
+ Assist with scheduling appointments and managing calendars to optimize efficiency.
Essential Skills
+ Strong attention to detail and accuracy.
+ Excellent organizational and multitasking skills.
+ Proficient in data entry and office software.
+ Strong communication and interpersonal skills.
+ Ability to work independently and as part of a team.
+ Proficient in Microsoft Office Suite.
Additional Skills & Qualifications
+ Customer service
+ Customer support
+ Data entry
+ Purchase order management
+ MS Excel proficiency
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Ontario,CA.
Application Deadline
This position is anticipated to close on Oct 28, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.
View Now
5
Customer Experience Specialist
91758 Ontario, California
Aston Carter
Posted 2 days ago
Job Viewed
Job Description
Job Description
As a Customer Experience Representative, you will play a crucial role in ensuring our customers receive exceptional service.
Responsibilities
+ Review the accuracy of incoming orders and efficiently collect and input orders submitted via fax, email, voicemail, or online order entry systems.
+ Provide comprehensive support to the Account Specialist, ensuring seamless order processing and customer satisfaction.
+ Accurately process orders and perform data entry tasks to maintain up-to-date and precise records.
+ Ensure the accuracy of outgoing orders, verifying all details before final submission.
+ Operate as an integral part of the office support staff, assisting with various administrative tasks.
+ Scan, file, and upload documents to maintain organized and accessible records.
+ Order and manage office supplies to ensure the office runs smoothly.
+ Assist with scheduling appointments and managing calendars to optimize efficiency.
Essential Skills
+ Strong attention to detail and accuracy.
+ Excellent organizational and multitasking skills.
+ Proficient in data entry and office software.
+ Strong communication and interpersonal skills.
+ Ability to work independently and as part of a team.
+ Proficient in Microsoft Office Suite.
Additional Skills & Qualifications
+ Customer service
+ Customer support
+ Data entry
+ Purchase order management
+ MS Excel proficiency
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Ontario,CA.
Application Deadline
This position is anticipated to close on Oct 24, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.
As a Customer Experience Representative, you will play a crucial role in ensuring our customers receive exceptional service.
Responsibilities
+ Review the accuracy of incoming orders and efficiently collect and input orders submitted via fax, email, voicemail, or online order entry systems.
+ Provide comprehensive support to the Account Specialist, ensuring seamless order processing and customer satisfaction.
+ Accurately process orders and perform data entry tasks to maintain up-to-date and precise records.
+ Ensure the accuracy of outgoing orders, verifying all details before final submission.
+ Operate as an integral part of the office support staff, assisting with various administrative tasks.
+ Scan, file, and upload documents to maintain organized and accessible records.
+ Order and manage office supplies to ensure the office runs smoothly.
+ Assist with scheduling appointments and managing calendars to optimize efficiency.
Essential Skills
+ Strong attention to detail and accuracy.
+ Excellent organizational and multitasking skills.
+ Proficient in data entry and office software.
+ Strong communication and interpersonal skills.
+ Ability to work independently and as part of a team.
+ Proficient in Microsoft Office Suite.
Additional Skills & Qualifications
+ Customer service
+ Customer support
+ Data entry
+ Purchase order management
+ MS Excel proficiency
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Ontario,CA.
Application Deadline
This position is anticipated to close on Oct 24, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.
View Now
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About the latest Customer experience specialists Jobs in United States !
6
Customer Experience Specialist
94103, California
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description
If you are interested in this position, please apply on Twitch's Career site Us:
Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and X, and discover the projects we're solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
About the Role
The role of CX Specialist at Twitch is multifaceted and crucial to the organization's customer experience strategy, as you will serve as the foundation and connective tissue between the organization and the community, bridging the gap between Twitch and its users.
With Amazon's customer obsession philosophy we are bolstering our Customer Support team to provide excellent service to all of our community members, whether they be creators, customers, developers, or viewers.
In this role you will be focusing on addressing a wide range of complex and high-touch user issues by leveraging your expertise in order to enhance the overall customer experience, contribute to strategic initiatives, and ensure that the voice of the user is consistently represented with product and engineering teams. Alongside other Specialists around the world, you will be an essential element of Customer Trust's efforts to foster a thriving, creative Twitch.
As a CX Specialist, you will review and resolve support requests using a variety of software tools to navigate user accounts, research and review policies, and communicate solutions to our community in a fun environment. Twitch has a positive, diverse, and supportive culture - our global team is constantly iterating, solving problems, and working together to empower people around the world to better the Twitch community and connect in meaningful ways.
You can work in San Francisco, CA, Irvine, CA or Seattle, WA.
You Will
- Maintain a positive, customer-focused attitude
- Effectively resolve customer inquiries
- Meet service level agreements set by Twitch Customer Experience leadership
- Track issues escalated for resolution to ensure customers receive an appropriate response
- Immerse yourself into the culture of Twitch, the video game industry, and our expanding repertoire of content
- Identify customer needs and communicate them with the relevant teams
- Work with product teams to monitor performance of products and corresponding support metrics
- Uphold company values and aim to always improve the platform and community experience
- Be an important contributor to the Customer Experience operations and will report to CX leadership
Perks
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
Basic Qualifications
- 1-2 years of relevant experience in customer support, technical support, or content moderation for a web-based application
- Excellent written and verbal communication skills in English
- Critical thinking skills to determine customer needs and provide solutions
- Proficiency with Salesforce or comparable CRM, JIRA, G Suite, GitHub, Slack, and broadcasting software
- Ability to evaluate information, draw conclusions, and multitask
- Organized, detail-oriented, and adaptable in fast-paced environments
Preferred Qualifications
- Skills and experience in the Login/Account Security space
- Experience as a broadcaster or native member of the Twitch community
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
If you are interested in this position, please apply on Twitch's Career site Us:
Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and X, and discover the projects we're solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
About the Role
The role of CX Specialist at Twitch is multifaceted and crucial to the organization's customer experience strategy, as you will serve as the foundation and connective tissue between the organization and the community, bridging the gap between Twitch and its users.
With Amazon's customer obsession philosophy we are bolstering our Customer Support team to provide excellent service to all of our community members, whether they be creators, customers, developers, or viewers.
In this role you will be focusing on addressing a wide range of complex and high-touch user issues by leveraging your expertise in order to enhance the overall customer experience, contribute to strategic initiatives, and ensure that the voice of the user is consistently represented with product and engineering teams. Alongside other Specialists around the world, you will be an essential element of Customer Trust's efforts to foster a thriving, creative Twitch.
As a CX Specialist, you will review and resolve support requests using a variety of software tools to navigate user accounts, research and review policies, and communicate solutions to our community in a fun environment. Twitch has a positive, diverse, and supportive culture - our global team is constantly iterating, solving problems, and working together to empower people around the world to better the Twitch community and connect in meaningful ways.
You can work in San Francisco, CA, Irvine, CA or Seattle, WA.
You Will
- Maintain a positive, customer-focused attitude
- Effectively resolve customer inquiries
- Meet service level agreements set by Twitch Customer Experience leadership
- Track issues escalated for resolution to ensure customers receive an appropriate response
- Immerse yourself into the culture of Twitch, the video game industry, and our expanding repertoire of content
- Identify customer needs and communicate them with the relevant teams
- Work with product teams to monitor performance of products and corresponding support metrics
- Uphold company values and aim to always improve the platform and community experience
- Be an important contributor to the Customer Experience operations and will report to CX leadership
Perks
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
Basic Qualifications
- 1-2 years of relevant experience in customer support, technical support, or content moderation for a web-based application
- Excellent written and verbal communication skills in English
- Critical thinking skills to determine customer needs and provide solutions
- Proficiency with Salesforce or comparable CRM, JIRA, G Suite, GitHub, Slack, and broadcasting software
- Ability to evaluate information, draw conclusions, and multitask
- Organized, detail-oriented, and adaptable in fast-paced environments
Preferred Qualifications
- Skills and experience in the Login/Account Security space
- Experience as a broadcaster or native member of the Twitch community
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
View Now
7
Customer Experience Specialist
92604 Woodbridge, California
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description
If you are interested in this position, please apply on Twitch's Career site Us:
Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and X, and discover the projects we're solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
About the Role
The role of CX Specialist at Twitch is multifaceted and crucial to the organization's customer experience strategy, as you will serve as the foundation and connective tissue between the organization and the community, bridging the gap between Twitch and its users.
With Amazon's customer obsession philosophy we are bolstering our Customer Support team to provide excellent service to all of our community members, whether they be creators, customers, developers, or viewers.
In this role you will be focusing on addressing a wide range of complex and high-touch user issues by leveraging your expertise in order to enhance the overall customer experience, contribute to strategic initiatives, and ensure that the voice of the user is consistently represented with product and engineering teams. Alongside other Specialists around the world, you will be an essential element of Customer Trust's efforts to foster a thriving, creative Twitch.
As a CX Specialist, you will review and resolve support requests using a variety of software tools to navigate user accounts, research and review policies, and communicate solutions to our community in a fun environment. Twitch has a positive, diverse, and supportive culture - our global team is constantly iterating, solving problems, and working together to empower people around the world to better the Twitch community and connect in meaningful ways.
You can work in San Francisco, CA, Irvine, CA or Seattle, WA.
You Will
- Maintain a positive, customer-focused attitude
- Effectively resolve customer inquiries
- Meet service level agreements set by Twitch Customer Experience leadership
- Track issues escalated for resolution to ensure customers receive an appropriate response
- Immerse yourself into the culture of Twitch, the video game industry, and our expanding repertoire of content
- Identify customer needs and communicate them with the relevant teams
- Work with product teams to monitor performance of products and corresponding support metrics
- Uphold company values and aim to always improve the platform and community experience
- Be an important contributor to the Customer Experience operations and will report to CX leadership
Perks
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
Basic Qualifications
- 1-2 years of relevant experience in customer support, technical support, or content moderation for a web-based application
- Excellent written and verbal communication skills in English
- Critical thinking skills to determine customer needs and provide solutions
- Proficiency with Salesforce or comparable CRM, JIRA, G Suite, GitHub, Slack, and broadcasting software
- Ability to evaluate information, draw conclusions, and multitask
- Organized, detail-oriented, and adaptable in fast-paced environments
Preferred Qualifications
- Skills and experience in the Login/Account Security space
- Experience as a broadcaster or native member of the Twitch community
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
If you are interested in this position, please apply on Twitch's Career site Us:
Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and X, and discover the projects we're solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
About the Role
The role of CX Specialist at Twitch is multifaceted and crucial to the organization's customer experience strategy, as you will serve as the foundation and connective tissue between the organization and the community, bridging the gap between Twitch and its users.
With Amazon's customer obsession philosophy we are bolstering our Customer Support team to provide excellent service to all of our community members, whether they be creators, customers, developers, or viewers.
In this role you will be focusing on addressing a wide range of complex and high-touch user issues by leveraging your expertise in order to enhance the overall customer experience, contribute to strategic initiatives, and ensure that the voice of the user is consistently represented with product and engineering teams. Alongside other Specialists around the world, you will be an essential element of Customer Trust's efforts to foster a thriving, creative Twitch.
As a CX Specialist, you will review and resolve support requests using a variety of software tools to navigate user accounts, research and review policies, and communicate solutions to our community in a fun environment. Twitch has a positive, diverse, and supportive culture - our global team is constantly iterating, solving problems, and working together to empower people around the world to better the Twitch community and connect in meaningful ways.
You can work in San Francisco, CA, Irvine, CA or Seattle, WA.
You Will
- Maintain a positive, customer-focused attitude
- Effectively resolve customer inquiries
- Meet service level agreements set by Twitch Customer Experience leadership
- Track issues escalated for resolution to ensure customers receive an appropriate response
- Immerse yourself into the culture of Twitch, the video game industry, and our expanding repertoire of content
- Identify customer needs and communicate them with the relevant teams
- Work with product teams to monitor performance of products and corresponding support metrics
- Uphold company values and aim to always improve the platform and community experience
- Be an important contributor to the Customer Experience operations and will report to CX leadership
Perks
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
Basic Qualifications
- 1-2 years of relevant experience in customer support, technical support, or content moderation for a web-based application
- Excellent written and verbal communication skills in English
- Critical thinking skills to determine customer needs and provide solutions
- Proficiency with Salesforce or comparable CRM, JIRA, G Suite, GitHub, Slack, and broadcasting software
- Ability to evaluate information, draw conclusions, and multitask
- Organized, detail-oriented, and adaptable in fast-paced environments
Preferred Qualifications
- Skills and experience in the Login/Account Security space
- Experience as a broadcaster or native member of the Twitch community
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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Customer Experience Specialist
Wisconsin, Wisconsin
Threadfellows
Posted today
Job Viewed
Job Description
Why Threadfellows?
At Threadfellows, we never go alone; we explore together. If you want to work with people who know that together, we can accomplish anything and have a "we can deal with that" attitude, then Threadfellows is your place. Creative, helpful, thoughtful, working together as a community. "I wish I worked there" is what our friends and family say when they hear about our workday. At Threadfellows, we have ping pong tournaments, lunchtime grill outs, and an annual office Olympics. As a young growing business, we have the spirit of a start up with the experience of a large organization. Here, your coworkers become your friends and a second family vs. just someone you see each day at work. We are a small team of professionals who care as much about our team as we do about growing our small business into the first-place companies look to for all their apparel and accessory needs. We are looking to add new members who want to have fun, are excited to learn, are problem solvers, want to be a part of growing something great, have the highest levels of integrity, truly take pride in doing the job right, care about others and the planet, all while being driven to help us continue to grow.
Our Company
Threadfellows is an online based corporate apparel and accessory company that focuses on dressing businesses in the highest quality brand name apparel. We partner with brands like Patagonia, Columbia, TravisMathew, Under Armour, Fjall Raven, and many more. We care about giving back. We are committed to giving 1% of our net revenue to fund eco-friendly, earth-conscious causes and organizations around the globe through 1% for the Planet. Our goal is to disrupt our industry with a cutting edge go to market strategy and thinking of things differently. We thrive on exceeding the expectations of every customer we serve. We are devoted to our customers' success; it defines our success. We work with bold brands, deliver exceptional customer experience, offer industry leading in-house decoration, and provide our employees a rewarding work experience. We stand out from the crowd and operate with the utmost integrity. To learn more about our company, visit
How You Will Contribute to our Team.
Responsibilities
- Provide outstanding customer experience from introduction to order completion, ensuring all actions align with our company mission.
- Build sustainable relationships with customers by offering consultation to retain and grow sales orders.
- Take ownership of and manage customer queries in an effective, professional, and compliant way via phone, email, and chat.
- Partner with cross-functional teams to identify and resolve challenges, delivering cost-effective solutions that align with customer expectations.
- Support customer needs through effective use of POS system, order management software, and internal communication tools.
- Advise customers on the best way to showcase their brand through art and order consultation.
- Participate in all educational opportunities offered internally.
- Support additional customer care, sales and/or operations activities, as needed.
Preferred Qualifications
- 2+ years previous experience in a customer support or sales role
- Strong verbal and written communication skills along with active listening
- Basic skills in Microsoft Office suite with an emphasis on Excel
- Familiar with Adobe programs and/or quick to learn new technical skills
- Experience in art or design is beneficial, but not required
Why you are right for this role.
- You enjoy working with customers in a sales and service capacity
- You can adapt and independently prioritize to meet business needs
- You are organized and have a strong attention to detail
- You understand the importance of effective communication
- You demonstrate resilience by maintaining professionalism and composure during challenging customer interactions
- You want to be a part of a collaborative team, but are comfortable working independently
- You are driven to take on new challenges and responsibilities, driving our business forward
- You want to feel your value to the organization
- You are excited to learn through the continuous improvements required of a young business
- You thrive on variation within your days
Pay range
Hourly Range: $22.00-$27.00 negotiable based upon experience
To apply, please email your resume to
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