71,921 Customer Experience Strategies jobs in the United States

Maxim Healthcare is hiring for a Client Relations Specialist to work with clients, patients and active caregivers to monitor program participants' ability to manage their care, and provide customer service.
Why Join Maxim:
+ Competitive pay & weekly paychecks
+ Health, dental, vision, and life insurance
+ 401(k) savings plan with company matching
+ Employee discount program; partnered with hundreds of vendors nationwide
+ Awards and recognition program
+ Opportunity for career advancement
+ Comprehensive training and mentorship program
Essential Duties and Responsibilities:
+ Maintains the confidentiality of program participants
+ Completes the consumer admissions/intakes as directed by the management team
+ Ensures client's hours/services are authorized by the Payor Source and communicated to the client and client directed worker/Direct Service Worker
+ Manages referrals by maintaining communication with clients and Case Managers throughout the process
+ Provides timely updates to Case Managers as directed by the Account Manager or Office Operations Leader
+ Assists the office operations team with time reporting issues and concerns
+ Performs all procedures in an accurate and timely manner as directed by the management team
+ Notifies the Operations Leader and Payor Source of any concerns relating to each client including allegations of fraud, misuse of services and/or other relevant issues
EOR Program Specific Duties & Responsibilities:
+ Completes quarterly customer service calls
+ Attends client service planning meetings as instructed by the Account Manager or Operations Leader
+ Maintains the consumer record
+ Assists the Field Support Team with contacting employees regarding annual worker requirements
+ Assists the Field Support team with onboarding their preferred respite providers by making connect calls, and tracking candidates in the funnel
Minimum Requirements:
+ High School degree or equivalent required, some completed college coursework, preferred
+ Must meet all federal, state, and local requirements
+ Must be energetic, self-motivated, have excellent time management skills, compassionate and able to adapt in a continuously changing environment
+ Must be organized, detail oriented, and have exceptional planning and problem-solving skills
+ Excellent communication skills
+ Computer proficiency, including Microsoft Office Suite (Word, Excel, Teams)
+ Proficiency in the Spanish language is preferred
+ Proficiency in the English language is required
Wage/Salary Information:
$25-$7 per hour plus 2,000 annual bonus
Maxim Benefits:
Health and Wellness Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program
Retirement and Financial Security: Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits
Lifestyle Benefits: Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program
*Benefit eligibility is dependent on employment status.
About Maxim Healthcare
Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.
Maxim Healthcare, Inc. ("Maxim") is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Maxim Healthcare is hiring for a Client Relations Specialist to work with clients, patients and active caregivers to monitor program participants' ability to manage their care, and provide customer service.
To support this market's client population, proficiency in both English and Spanish is required.
Why Join Maxim:
+ Competitive pay & weekly paychecks
+ Health, dental, vision, and life insurance
+ 401(k) savings plan with company matching
+ Employee discount program; partnered with hundreds of vendors nationwide
+ Awards and recognition program
+ Opportunity for career advancement
+ Comprehensive training and mentorship program
Essential Duties and Responsibilities:
+ Maintains the confidentiality of program participants
+ Completes the consumer admissions/intakes as directed by the management team
+ Ensures client's hours/services are authorized by the Payor Source and communicated to the client and client directed worker/Direct Service Worker
+ Manages referrals by maintaining communication with clients and Case Managers throughout the process
+ Provides timely updates to Case Managers as directed by the Account Manager or Office Operations Leader
+ Assists the office operations team with time reporting issues and concerns
+ Performs all procedures in an accurate and timely manner as directed by the management team
+ Notifies the Operations Leader and Payor Source of any concerns relating to each client including allegations of fraud, misuse of services and/or other relevant issues
EOR Program Specific Duties & Responsibilities:
+ Completes quarterly customer service calls
+ Attends client service planning meetings as instructed by the Account Manager or Operations Leader
+ Maintains the consumer record
+ Assists the Field Support Team with contacting employees regarding annual worker requirements
+ Assists the Field Support team with onboarding their preferred respite providers by making connect calls, and tracking candidates in the funnel
Minimum Requirements:
+ High School degree or equivalent required, some completed college coursework, preferred
+ Must meet all federal, state, and local requirements
+ Must be energetic, self-motivated, have excellent time management skills, compassionate and able to adapt in a continuously changing environment
+ Must be organized, detail oriented, and have exceptional planning and problem-solving skills
+ Excellent communication skills
+ Computer proficiency, including Microsoft Office Suite (Word, Excel, Teams)
+ Proficiency in the Spanish language is preferred
+ Proficiency in the English language is required
Wage/Salary Information:
$25.00 - $27.00 per hour
Maxim Benefits:
Health and Wellness Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program
Retirement and Financial Security: Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits
Lifestyle Benefits: Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program
*Benefit eligibility is dependent on employment status.
About Maxim Healthcare
Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.
Maxim Healthcare, Inc. ("Maxim") is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Responsibilities**
**Responsibilities:**
As a Client Relation Executive with Dignity Health at Home, you will serve as a field-based business development representative, helping to maintain and grow current market share and identify new sources of business. Other responsibilities include:
+ Identifies and qualifies health care relationships within regional territory with a focus on skilled nursing facilities, assisted living communities, community based residential facilities, physicians and other health care providers and hospital systems.
+ Assists with educating the community about services.
+ Develops and maintains relationships with key customer sources through regular contact and follow-up procedures.
+ Acts as the key contact for client troubleshooting and conflict resolution.
+ Develops and maintains accurate data on customer relationships within RSL on each key referral source, to provide client information needed to build strong ties and deliver customer satisfaction.
+ Communicates to branch(es) on a daily basis to give and receive vital client and patient information.
+ Must meet or exceed established monthly admission targets as provided by their supervisor and determined by the branch's monthly budget.
+ Assists with unbilled revenue and Face to Face as requested by branch leadership.
+ Follows referral of a patient to the organization, assists facility discharge coordinators in coordinating care quality home care services for clients.
**Benefits:**
+ Generous annual bonus opportunity based on company performance
+ Excellent holiday and paid time off plans
+ Medical, dental, and vision plans
+ Tuition reimbursement for degree-seeking students
+ Employer contribution to your 401(k)
**Qualifications**
**Qualifications:**
+ Health care professional credential, Bachelor's degree, or comparable business experience.
+ Minimum of one year of related sales experience required, preferably in a health care/medical field.
+ Excellent sales, customer service and persuasive abilities; ability to build trusting relationships and gain commitment for referrals.
+ Valid Driver's is required.
+ Compliant with appropriate state certification/registration and organizational requirements as necessary.
At CommonSpirit Health at Home, we are proud to be an Equal Opportunity Employer,
promoting diversity, equity, and inclusion in every aspect of our organization. We value
the unique contributions of all individuals, including minorities, protected veterans, and
individuals with disabilities.
**Overview**
**Overview:**
Dignity Health at Home is part of an expansive health care network that is committed to providing better patient care, with better outcomes, where it is best received, at home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and their families and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch.
**Pay Range**
$27.45 - $39.80 /hour
We are an equal opportunity/affirmative action employer.

Job Description
This Client Relations Specialist will be expected to have consistent follow-through with all efforts, build relationships with prospects and clients, and help prepare the advisor for client reviews. Other daily, weekly, and/or monthly tasks may include:
- Submitting allocation changes that the advisors have determined, assisting with penalty-free withdrawals and income elections on annuity contracts, running performance reports for client meetings and phone calls, assisting clients with logging into their Client Portal accounts, updating financial Roadmaps for client review meetings, processing RMD's, opening new accounts for existing clients when needed, assisting clients with employer plan rollovers, etc.
- Utilizing websites and software to obtain client and product information
- Responding to client service calls, emails and texts in a friendly and professional manner
- Completing each service request and resolving client issues in a timely manner
- Inputting detailed notes into CRM and keeping updated
- Coordinating and following up on client transfers, contributions, distributions
- Preparing servicing documents, communicating with clients to obtain signatures and/or supporting documents, reviewing documents prior to submission, and following the process through to ensure completion
- Updating client plans for upcoming review appointments and processing post-review follow up items
- Maintaining professional communication with clients and other team members
- Assisting in setting client appointments for advisors when needed
- Cross training to assist with New Business processing
- Meeting with clients to review plans, answer quest
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
- Associates Degree preferred
- Financial Industry experience required
- 2 + years working alongside a Financial Advisor in a fast-paced office environment preferred
- Experience with MS Office Suite and the ability to learn new software quickly
- Licenses: Series 65 and Alabama Life and Health (if not licensed, company will pay for the licensing but all licenses must be obtained within 6 months of hire date) null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

Description We are looking for a Client Relations Specialist to join our team in Thomson, Georgia. In this Contract-to-Permanent position, you will play a key role in fostering strong relationships with customers by addressing their inquiries, providing tailored solutions, and ensuring a seamless service experience. This role offers the opportunity to collaborate with internal teams while contributing to the growth of our business.
Responsibilities:
- Respond promptly to customer inquiries regarding product offerings, pricing, availability, and production timelines, ensuring accurate and helpful information is provided.
- Develop a clear understanding of customer needs to offer personalized solutions that enhance their satisfaction and drive business success.
- Coordinate and arrange meetings with both current and potential clients as needed.
- Stay informed about product details, including availability, usage, and pricing, to address customer questions with confidence and expertise.
- Partner with the outside sales team to strategically grow and develop both new and existing business accounts into long-term partnerships.
- Confirm technical details with customers and/or the regional sales manager, ensuring orders are entered accurately into the system for seamless processing.
- Prepare detailed production orders based on customer purchase orders and anticipated usage, aligning internal teams with customer demands.
- Work closely with production teams to ensure timely availability and delivery of materials, maintaining high service standards. Requirements - Proficiency in using CRM software to manage customer interactions and data.
- Experience handling inbound and outbound calls to assist customers and address their concerns.
- Strong skills in managing billing functions and resolving customer complaints effectively.
- Advanced knowledge of Microsoft Excel, including the ability to create and work with formulas.
- Proven track record in account management and outbound sales.
- Excellent communication and interpersonal skills to build and nurture client relationships.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Collaborative mindset with the ability to work closely with internal teams to meet customer needs. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
This position is responsible for providing marketing/sales support and networking within the Bleeding Disorders community to achieve/exceed territory and regional objectives. This individual will be selling and promoting CVS Specialty Pharmacy Services to provide patients and providers with a competitive and supportive pharmacy team. This position interacts with the state chapters and support groups, treatment centers, nurses, and customers as a representative for the Bleeding Disorders Specialty Sales team. Responsibilities include: Developing strategies to retain current business and increase new referral business through identification of target physicians, hospitals, and development of relationships with customers and effectively utilize resources. Responsible for achieving or exceeding sales goals and budget within the defined territory.
_Candidates should be flexible for travel up to 75% as this is a road warrior position with extensive windshield time. You must be willing to travel evenings, weekends, and overnight stays._
_*Preference for candidates to live in the Dallas/Fort Worth area*_
**Required Qualifications:**
+ 5+ years of experience in a marketing or community relations role required
+ 2+ years of experience in Bleeding Disorders, pharmaceutical sales, specialty pharmacy, or related experience required
+ Ability to access Bleeding Disorder medical offices to act as a liaison between prescribers and our dispensing pharmacies
+ Must possess a valid and current driver's license.
+ Must possess personal vehicle sufficiently reliable to meet the travel requirement
+ Must be comfortable working cross-functionally with Sales & Marketing and therapy strategy partners
+ High level of independent judgment and initiative required
+ Deep understanding of our business and customers is strongly preferred
+ Ability to work both independently and in a team environment
+ Superior influencing, communication and writing skills
+ Proven ability to work effectively with teams and independently in a dynamic and fast-paced environment
+ Strong organizational skills required, with the ability to communicate effectively with senior internal and external leadership.
+ Ability to travel up to 75% of the time.
**Preferred Qualifications:**
+ Ability to read and understand medical information related to the specialized area.
+ Must be able to communicate effectively with medical personnel and individuals from broad social/economic backgrounds.
+ Possess strong listening skills.
+ Ability to define and resolve problems and collaborate with sales leadership.
+ Interpersonal skills, organizational skills, and attention to detail are important for this position, understanding the managed care arena to provide guidance and resolve problems.
+ Must be able to handle various customer situations with sensitivity, compassion in an ethical manner.
+ Strong territory management skills, calling on a broad base of customers (MD's, RN's, Treatment Centers, ancillary staff, local chapters, patients, etc.)
+ Must be able to work independently, have a strong work ethic, outgoing personality and positive attitude. Willing to work evenings or weekends as needed.
+ Strong presentation and meeting facilitation skills desired.
+ Must be able to represent CVS Specialty Pharmacy in a professional manner at all functions.
+ Computer skills (Microsoft Office, Sales Force) highly desired.
+ Must possess good follow-up and time management skills as well as demonstrate the ability to sell services confidently in a highly competitive environment.
+ Ability to interpret policies, procedures and instructions, and remain compliant within those policies
+ Performs all Company business in accordance with all regulations (e.g., HIPPA, SOX, EEO, FDA, DEA, OSHA, PDMA, EPA, PhRMA, etc.) and Company policy and procedures. Demonstrates high ethical and professional standards with all business contacts in order to maintain CVS Specialty's excellent reputation within the healthcare community.
**Education:**
Bachelor degree from an accredited college or university, or equivalent experience required.
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$60,400.00 - $126,582.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 09/21/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.