76,928 Customer Facing jobs in the United States
Software Engineer - Customer Facing
Posted 4 days ago
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Job Description
Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our innovative approach to payment plans and relief distribution significantly improves enrollment and recovery rates, helping individuals clear debts faster and reducing delinquencies for our partners.
We treat people facing financial difficulties with respect and dignity, providing the tools and resources they need to thrive. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders.
Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022," "Forbes Next Billion-Dollar Startups 2024," and Y Combinator's #1 GovTech startup.
Role Overview
We're looking for an Implementation Engineer who is energized by Promise's mission to distribute relief and help low-income families catch up with their past-due utility bills. An engineer in this role will have had past experience in a post-sales customer-facing technical role, demonstrating strong software engineering fundamentals while also exhibiting the soft skills, patience, and forward-looking attitude necessary to achieve customer success.
Our Implementation Engineers align with their customers and have empathy for their success while maintaining a high technical bar and a drive for finding solutions. We value experience with technologies like Next.js, NodeJs, React, Java, Docker, and SQL databases; experience working with enterprise Customer Information Systems software like SAP and Oracle is not required, but is a plus.
What You'll Do
- Work directly with Promise's utility and government customers to integrate our Payment Plans and Government products within their existing systems. Occasional on-site travel is required.
- Have a keen interest in customer success, digging deep into customers' systems to understand their requirements and resolve their concerns.
- Work on Promise's products themselves, building more reliability and automation into the implementation process from start to finish.
- At least 4 years of experience as a software engineer, showcasing experience in building and deploying production software in an environment that is fluid and requires the ability to build rapid context as you go.
- Customer-facing experience in a similar technical role. Our implementation engineers align with their customers and show empathy for their success while maintaining a high technical bar.
- Experience with technologies like Next.js, NodeJs, React, Java, Docker, and SQL databases (PostgreSQL).
- An innate curiosity and drive for what makes Promise tick: you don't hesitate to cross team boundaries to determine a scalable solution and document it for those who follow.
- Experience working with enterprise Customer Information Systems software like SAP and Oracle is not required, but is a plus.
At Promise, we invest in our team's well-being, growth, and sense of ownership.
- Equity for All: All full-time employees receive stock options to share in our company's success.
- 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
- Flexible Hybrid Work: We collaborate in office at least three days a week to stay connected and aligned as a team.
Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.
Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.
Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.
AI Engineer, Customer Facing
Posted 6 days ago
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Job Description
Join us and help shape the future of AI by architecting next-generation knowledge systems.
Values we look for:
- Unwavering Integrity with Purpose : We operate with complete honesty and stay true to our mission. Our work isn't just a job - it's driven by genuine passion and deep alignment with our goals.
- Resourceful Innovation : We thrive in any environment, turning constraints into opportunities. Our ability to adapt and find creative solutions with limited resources sets us apart.
- Exceptional Drive & Execution : We combine sharp intellect with relentless execution. Smart thinking alone isn't enough - we pride ourselves on turning great ideas into real results.
- Elevate & Empower : We believe in collective growth. Success means lifting those around us, sharing knowledge, and helping our teammates reach their full potential.
- Deep Expertise : We value and cultivate deep domain knowledge. True innovation comes from mastering our craft and understanding the nuances of our field.
We're seeking an AI Engineer, Customer Facing to serve as a technical advisor and implementation partner for our customers. In this role, you'll bridge the gap between our AI platform capabilities and enterprise business needs, architecting and deploying solutions that deliver measurable value.
Responsibilities:
- Partner with enterprise customers to identify high-value use cases and architect AI solutions that align with their business objectives
- Design and develop proof-of-concept implementations and technical prototypes to demonstrate platform capabilities
- Guide customers through the full lifecycle of AI implementation - from ideation and architecture to deployment and scale
- Provide technical leadership in customer workshops, solution design sessions, and implementation reviews
- Collaborate with Product and Engineering teams to translate customer feedback into platform improvements
- Create technical documentation, implementation guides, and best practices
- Support customer onboarding and ensure successful adoption of our AI platform
- Travel occasionally to customer sites for workshops and relationship building
- 5+ years of technical experience in solution architecture, sales engineering, or customer engineering roles
- Strong programming skills in Python and familiarity with modern development tools and practices
- Hands-on experience building and deploying production AI/ML applications
- Proven track record of driving technical solutions in enterprise environments
- Excellence in technical communication with both technical and business stakeholders
- Experience in solution architecture and system design
- Strong understanding of enterprise security, compliance, and scaling requirements
- Ability to balance competing priorities and execute in ambiguous environments
- Experience with LLM applications and RAG architectures
- Background in technical pre-sales or customer-facing engineering
- Experience with TypeScript/JavaScript and frontend development
- Track record of developing enterprise-grade solutions
We offer a hybrid-friendly culture based out of our downtown San Francisco office.
Why Join Us?
- Impactful Mission: Work on innovative AI products that redefine how knowledge is accessed and utilized.
- Collaborative Team: Join a team of passionate individuals committed to pushing the boundaries of technology.
- Growth Opportunities: Be at the forefront of the AI revolution, with ample opportunities to grow alongside our scaling organization.
- Competitive base salary and equity compensation
- Comprehensive medical/dental/vision coverage for you and your family
- Unlimited paid time off policy
- Daily catered lunch and snacks in the San Francisco office
LlamaIndex does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, employees, or any other organization location. LlamaIndex is not responsible for any fees related to unsolicited resumes.
Customer Facing Python Engineer
Posted 16 days ago
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Job Description
Customer Facing Python Engineer
Location: Washington, DC, US
Job ID: ATR 17557
Job Description
Job Title: Customer Facing Python Engineer (AI background)
Job Location: Washington, D.C. - Onsite
Eligibility/Clearance:Secret Clearancerequired,Top Secret Clearance
preferred. This opportunity supports a government contract and customer.
Job Description:
The Customer FacingPython Engineerpartners with our customers to
deliver on strategic enhancements for our valued clients. The ideal
candidate will be able to harness their expertise in prompt engineering,
robustAI frameworks, and secure coding practices to deliver innovative
solutions for our customers. This role is embedded with the customer to
synchronize on design, prototyping, and full-scale deployment, and will
require the candidate to work on site at the customer location.
Responsibilities (include but are not limited to):
- Conduct research and work closely with key decision-makers to
understand customer business processes to identify areas where we can add value and provide in-depth training to end users.
- Assist customers with allGenerative AIissues, offering hands-on
support from concept through deployment to deliver practical
solutions that address complex customer challenges.
- Architect, develop, and maintainGenerative AI Agentsand plugins
using Python and related frameworks.
- Embed with customers to provide technical leadership and solutions,
driving success from initial concept to production deployment.
- Build innovative Generative AI features to help customers
automate tasks and processes, developing innovative full-stack
solutions.
- Develop strong relationships with our customers and their leadership
to maximize the value and efficiency of their applications.
- Implement best practices for code quality, security (to include
strong knowledge of common vulnerabilities), and performance
optimization.
- Write clean, efficient, and maintainable code with a focus on
security and data privacy.
- Stay up-to-date with the latest trends and advancements in Python
development, Generative AI, and relevant technologies.
- Collaborate with cross-functional teams to integrate Generative AI
solutions into existing systems that meet and exceed customer
expectations.
Requirements:
- Minimum of 3 years of relevant software engineering experience,
including but not limited to Python (customer-facing experience
strongly preferred).
- At least 1 year of practical experience leveraging Generative AI to
build automation and agents; while no specific degree is required, a
deep understanding of the required technical areas is essential.
- Strong prompt engineering skills and experience with Generative AI
frameworks, along with expertise in delivering secure solutions on
leading cloud infrastructures.
- Ability to Identify innovative ways to enhance customer impact by
using resources, as well as to communicate complex concepts clearly
to both technical and non-technical stakeholders.
- Strong project management skills to own project execution from start
to finish and adapt to meet customer needs.
- Must work from the customer location on a daily basis, with a
willingness to travel as needed to meet customer objectives (50%).
- Department of Defense Secret or Top Secret clearance required
Education:
- Bachelor’s degree required
Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer
(EOE) who will provide equal employment opportunity to employees and
applicants for employment without regard to race, ethnicity, religion,
color, sex, pregnancy, national origin, age, veteran status, ancestry,
sexual orientation, gender identity or expression, marital status,
family structure, genetic information, or mental or physical disability
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DevOps Engineer (AWS / Customer Facing)
Posted 13 days ago
Job Viewed
Job Description
We are seeking a highly skilled and motivated DevOps Engineer to join our dynamic team. The successful candidate will play a pivotal role in the development and deployment of our innovative energy solutions. As a DevOps Engineer, you will work with cutting-edge technologies and work with a team of talented engineers to ensure system consistency, improve customer experience, and achieve high availability and performance of our services. This role is customer-facing, so excellent communication skills are essential. This is a permanent position offering a fantastic opportunity to work in a fast-paced and technologically advanced environment.
Why join us?
- Competitive Base Salary
- Company paid health plan for employees
- Flexible Hours
- Very generous PTO
- Dental and Vision, FSA, HSA
- Small team, autonomy
- Many more great perks!
Job Details
Responsibilities:
1. Implement and manage continuous delivery systems and methodologies on AWS.
2. Understand, implement, and automate security controls, governance processes, and compliance validation.
3. Define and deploy monitoring, metrics, and logging systems on AWS.
4. Implement systems that are highly available, scalable, and self-healing on the AWS platform.
5. Design, manage, and maintain tools to automate operational processes.
6. Work closely with the development team to integrate new deployment processes and strategies.
7. Maintain and improve our AWS infrastructure to ensure optimal performance, availability, and security.
8. Act as a point of contact for technical issues for customers, providing effective and efficient problem-solving solutions.
9. Use New Relic and other tools to monitor and troubleshoot systems, ensuring high availability and performance.
10. Participate in on-call rotations, providing after-hours support as needed.
Qualifications:
1. Bachelor's degree in Computer Science, Information Technology, or a related field.
2. Minimum of 5 years of experience in a DevOps Engineer role or similar.
3. Strong experience with AWS and its suite of services.
4. Proficiency in using New Relic for application monitoring and performance management.
5. Experience in site reliability engineering, ensuring high availability and performance of systems.
6. Knowledge of best practices and IT operations in an always-up, always-available service.
7. Excellent problem-solving skills, with the ability to troubleshoot complex system issues.
8. Strong communication skills, with the ability to communicate technical information effectively to both technical and non-technical stakeholders.
9. A proactive approach, with the ability to work independently and as part of a team.
10. Familiarity with the energy industry is a plus, but not required.
11. AWS Certified DevOps Engineer certification is preferred.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Business Analyst (Customer-Facing Team)
Posted 13 days ago
Job Viewed
Job Description
At IntraFi, we do more than innovate-we empower. Our services help banks provide vital financial access to small businesses, companies, and consumers across the country. With a network of more than 3,000 financial institutions, we help support the institutions that drive our economy, enabling them to fund affordable housing, family farms, and businesses of all sizes. The ability to lend locally strengthens our financial system, and our team plays a direct role in making that possible. It is this greater purpose that brings people to IntraFi and keeps them here.
As the nation's largest deposit allocation service provider and the inventor of reciprocal deposits, IntraFi has spent over two decades creating dynamic solutions that help financial institutions grow, manage liquidity, and serve their communities. Our impact extends across institutions of all sizes-from community banks to large financial organizations-which enables us to achieve aggressive business growth objectives while helping strengthen the broader financial system. Consistently recognized by American Banker, Washington Post, and Fortune as one of the best places to work, we offer a collaborative, flexible environment where innovation thrives. Join us and be part of a team making a meaningful impact on the industry, on financial institutions, and on the future of financial services.
Your Role
- You will be a key member of our Product Delivery Team, leading the team's development efforts to support our existing customer-facing applications and develop new solutions to meet the diverse needs of a growing network of customers. You will be responsible for determining the application requirements needed to enhance the experience of our customers. You will act as a liaison between functional/technical stakeholders and your development team (in-house and/or off-shore), and you will lead the analysis on how IntraFi's customer-facing applications and processes can be improved to meet current and future business needs. You will also provide agile and project management best practices to your team and lead key agile ceremonies as a scrum master.
- Collaborate with high-performing IT teams in a dynamic, entrepreneurial environment focused on automation, innovation, and technical excellence.
- Lead feature development from concept through deployment by defining project charters, creating and socializing story maps, refining UI/UX requirements, detailing technical specifications, and developing roll-out strategies to ensure smooth and successful releases.
- Manage multiple concurrent initiatives by seamlessly shifting between activities such as gathering functional requirements, addressing production issues, and supporting active development efforts.
- Resolve cross-team requirement conflicts by proactively identifying misalignments, clarifying ambiguities, and facilitating constructive discussions among stakeholders across internal and offshore product teams.
- Conduct independent functional analyses for new projects and translate complex business needs into clear functional and system requirements, contributing directly to scalable and supportable solution designs.
- Provide reliable on-call production support, ensuring system availability and prompt issue resolution to minimize downtime and protect the user experience.
- Facilitate meetings that bring diverse perspectives together, guide productive conversations, and communicate effectively with both technical and non-technical audiences to maintain alignment and momentum.
- Act as a key contributor throughout the software development lifecycle by ensuring project deliverables are well-documented, meet business and technical requirements, and comply with organizational policies and quality standards.
- Extensive experience with business analysis (5+ years).
- Demonstrated success leading development teams within an agile framework, with experience tracking and removing impediments.
- Experience with working in a fast-paced software development environment leveraging continuous delivery, infrastructure as code, and automated testing.
- Exceptional written and oral communication skills sufficient to communicate effectively with nontechnical and technical business clients and teams.
- Ability to independently define requirements, acceptance criteria, and functional designs for complex IT systems.
- Experience working with user flows, functional wireframes, storyboards, mockups, prototypes, user personas, scenarios, and other UX deliverables.
- Excellent analytical and problem-solving skills.
- Experience working in a production support environment, particularly one with rapid response requirements.
- Oracle PL/SQL skills preferred.
- Experience working with AWS technologies preferred.
- Bachelor's degree in computer science, engineering, finance or business, or equivalent experience in software production or programming.
Employee Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Opportunities for advancement
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance
IntraFi LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, veteran status, disability, or sexual orientation in employment of the provision of services.
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