311 Customer Facing Environments jobs in Buffalo

Step into a new opportunity as a Customer Support Associate, where you will learn company products and services to better assist others, handle orders, shipments, and basic inventory checks, and provide friendly assistance to customers and team members. Additional duties include respond to questions by phone, email, or in-person, follow schedules and complete assigned tasks on time, work with supervisors to meet daily goals, help organize and maintain a tidy workspace, support returns and exchanges in a timely manner, as well as adhere to safety guidelines and company policies, coordinate with other departments when needed, assist with packaging, labeling, and preparing items for delivery, manage simple records and enter information accurately. To succeed in this role, you should have a willingness to learn on the job, clear communication skills, reliability and punctuality, basic computer or device use, a positive, team-focused attitude, and the ability to follow simple instructions. Benefits of this position may include weekly pay, flexible scheduling, on-the-job training, supportive team environment, opportunities for growth, and overtime availability. This role is open to candidates from all backgrounds, with training provided for those eager to learn.

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals. Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP. Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.

Key Contacts & Relationships:

Internal:

Head of Customer Relations

Customer Director

Customer Relations Team

Head of PIP Ops & Head of PIP Clinical

CDMs & RSDMs

CSLs & SDMs

HPs

Head of External Communications & Policy

Customer Experience Manager

Clinical Excellence Team

External:

DWP Customers and their representatives (for serious complaints).

Accountability:

Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards. This involves all levels of complaints including Ministerial and SLT cases - 75%

Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint. - 5%

Communicate any deficiencies found to DWP. - 5%

Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%

Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements. - 5%

Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team. - 5%

Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases

Qualifications & Experience:

Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.

Desirable:

Advice training

IR training

SREL training

PA3 approved.

Individual Competencies:

Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.

Able to apply professional skills and manage own professional competence and accountability, in accordance with the appropriate governing body Code of Conduct.

Complies with all applicable CPD requirements.

Flexible and adaptable.

Able to collaborate effectively with others to promote a culture of team work and customer focus.

Excellent oral and written communication and interpersonal skills.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

39,500.00

Maximum Salary

£

44,500.00

Thruway Fasteners, Inc. is one of the leading distributors of industrial products, supplying hundreds of original equipment manufacturers in 40 states and 28 countries. We help customers increase efficiency, drive growth, and rapidly respond to unique business challenges and opportunities. Thruway utilizes custom technology applications and vast industry specific knowledge to develop unique and flexible product management solutions. Headquartered in North Tonawanda, NY, Thruway has six branch locations across New York, Pennsylvania and Georgia.

POSITION SUMMARY

The Customer Service Support Lead is the day-to-day go to customer service person for our Key, Target and Key-Sub customers. This individual is a generalist that can perform all the duties of managing their assigned customers; quoting, application questions, follow up, expediting, sales orders and sales returns. Adept at handling all customer needs including: problem solving, time management skills, processing orders and capable of closing the sale. Must be able to understand customers, stay calm, handle surprises, know when to elevate a challenge to a supervisor and work under pressure.

ESSENTIAL FUNCTIONS

• Solving customer needs, complaints and problems positively, quickly, proficiently and professionally. Customers view this person as their trusted advisor. Maintain strong relationships with customers

• Proficiently at contract review, process sales orders via Thruway systems and prepares quotes for customers with proper documentation

• Understands the concept of landed cost and can price quotes with appropriate General Manager percentage to remain competitive and maintain profitability

• Understands benchmarks to make request for quotes competitive to the customer

• Quote repeat-buy product with primary and secondary vendors through phone calls, email or web portals. Always use Thruway's purchase order system

• Follow up on quotes to determine missed opportunities

• Reading prints, specifications and contract

• Understand and communicate customers' needs and requirements to internal departments in a professional and efficient manner

• Creates/manages price workbooks and sales sheets for customer within Thruway system

• Product knowledge to facilitate providing the customer with the right product for their application at the best price

• Effectively manage delivery dates through internal system and customer web portals

• Continually review customer usage vs. inventory to meet promise dates and ensure accurate data entry

• Read, follow and understand all necessary work instructions and procedures of Thruways quality management system. Foster company cultural belief that quality is every employees responsibility

• Strives to meet Thruways published performance metrics for the organization including but not limited to: inventory turns, inventory on hand, on time performance and parts per million

REQUIRED COMMUNICATION SKILLS

This individual must possess a positive attitude and excellent communication skills that will allow for constant interaction with a cross section of Thruway staff and functions from various departments.

• Excellent listening and reading comprehension skills

• Attention to detail and accuracy

• Be a great team player that proactively helps others as needed

KNOWLEDGE, SKILLS & ABILITIES

• Self-starter with outgoing personality, positive attitude, and great interpersonal skills.

• Proficient use Microsoft Office suite: word and excel

• Skilled at working thru conflict constructively

• Excellent time management and ability to multitask

• Proficient understanding of customers portal systems

• Meticulous attention to detail

• Maintains professional demeanor and appearance at all times

• Proficient knowledge of manufacturing environments and Electro/Mechanical hardware

• Proficient understanding of all required Work Instruction, Procedures and the Quality Manual related to job functions. Offers suggestions for improvement to Management.

• Possession of Valid Drivers License

WORK ENVIRONMENT

• Occasional travel to other branches, suppliers and training

• Multi-tasking fast paced environment

• Sitting 80% of time, standing and movement 20% of time

Job Type: Full-time

Schedule: Mon-Fri, 8:00 AM-4:30 PM

Location: Buffalo, NY (On-Site)

Thruway Fasteners, Inc. offers a comprehensive benefit program for eligible employees including; medical, dental, vision, life insurance, disability plans, accident protection, critical illness, legal shield/ID shield plans, Paid Time Off, Paid Holidays, and 401k retirement plan with employer match.

Thruway Fasteners, Inc. is an Equal Opportunity Employer committed to engaging a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. The chosen candidate must successfully pass pre-employment background check and drug screen.

The OpportunityResponsible for preparing the donor, donor area and equipment for the pheresis processors.You will report to the Assistant Center Manager.The RolePrepares the autopheresis machine for the pheresis process.Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.Disconnect the donor when the process is complete.Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.Alerts Group Leader or Supervisor of donor flow issues.Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). Understand the policies and procedures associated with hyper immune programs at the center if applicable.Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.Maintain confidentiality of all personnel, donor and center information.May be cross-trained in other areas to meet the needs of the business.Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.Perform job-related duties as assigned.The expected base salary range for this position at hiring is $15.20 - $16.50. Please note this salary range reflects the minimum and maximum base pay that CSL expects to pay for this position at the listed location as of the time of this posting. Individual base salary for a successful candidate is determined by qualifications, skill level, experience, competencies and other relevant factors. In addition to base salary, total compensation for this role may also include incentive compensation and equity.Your skills and experienceEducationHigh school diploma or equivalent requiredExperienceMinimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experienceWill perform basic math calculationsWorking Conditions (physical & mental requirements)Understand, remember and apply oral and/or written instructionsUnderstand and follow basic instructions and guidelinesMust be able to see and speak with customers and observe equipment operation. Occasionally perform tasks while standing and walking up to 100% of time Reach, bend, kneel and have high level of manual dexterity Occasionally be required to lift and carry up to 25 poundsFast paced environment with frequent interruptionsFrequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areasRequired to work overtime and extended hours to support center operational needsOur BenefitsCSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit CSLPlasmaCSL Plasma operates one of the world’s largest and most sophisticated plasma collection networks,with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary ofCSL Behring, a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company,CSL,headquartered in Melbourne, Australia, employs 32,000 people.We want CSL to reflect the world around usAt CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL.Do work that matters at CSL Plasma!

Responsible for preparing the donor, donor area, and equipment for the pheresis processors. You will report to the Assistant Center Manager.

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains a clean, efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor, and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Performs job-related duties as assigned.

Education

High school diploma or equivalent required

Experience

• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Will perform basic math calculations

• Understand, remember, and apply oral and/or written instructions
• Understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel, and have a high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures, and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs

For more information on CSL Plasma benefits, visit

CSL Plasma operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe, and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring, a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people.

We want CSL to reflect the world around us

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL.

Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager. The Role. Prepares the autopheresis machine for the pheresis process. Monitor the donor and the pheresis proce Support Technician, Customer Service, Technician, Support, Service, Group Leader, Retail