79,644 Customer Facing Roles jobs in the United States
Customer Support / Customer Service Representative.- Full Time
Posted today
Job Viewed
Job Description
br> As an Operations Associate or contractor, your impact will be immediately felt by our customers as you assist with reviewing loan applications and directly interact with customers each and every day by phone or through email correspondence. The role requires excellent verbal and written communication skills, strong analytical and problem-solving abilities, and a passion for high-quality customer service.
How you’ll make an impact < r> Process loan applications by reviewing all documents submitted from potential borrowers and/or requesting additional documentation as needed to drive applications to a final state. Document reviews include employment, income, identity, and tax documents.
Communicate and support applicants either over the phone or through written correspondence regarding the status of their application, troubleshooting application issues, answering questions regarding loan repayments, and guide customers through self-service options online and through delinquency related issues - all while providing a pristine customer experience.
Build trust and cultivate borrower, investor, and colleague relationships.
Complete additional ad hoc tasks as assigned to aid in the operational goals of the operations department and customer experience team.
Minimum Qualifications
~1+ year of experience in customer service, phone support, loan processing or similar at a Financial Institution.
~ For Part time positions: Be available to work a minimum of 20 hrs per week including two weekend days and have the ability to flex up to 40 hours on a short notice based on operational needs.
~ Passion for delivering a great customer experience.
~ Ability to interpret written policy and procedures and apply to the present situation.
~ Strong written and verbal communication skills and the ability to address applicants in an objective yet empathetic manner.
~ Impeccable judgment and acute attention to detail; ability to identify/anticipate customers’ needs and clarify information. < r>~ Proven track record of excelling in a metric based environment.
Preferred Qualifications
Familiarity with loan processing, financial statements, tax documents, and payroll
Previous experience working in a customer service role
Previous experience working in a production based, remote environment
BA/ BS degree, Associates degree, or equivalent work experience.
Position location This role is available in the following locations: Columbus, OH
Location: Columbus, OH - must be okay with going into the office upon request by leadership, generally quarterly
Time zone requirements The team operates on the East/West coast time zones.
Compensation: $22.12 per hour + $2 shift diff on the weekends
Customer Service Representative - Inside Sales Customer Support
Posted 16 days ago
Job Viewed
Job Description
Miller Electric is about building things that matter. As part of the Inside Sales Solutions team, you become an important part of how people build, repair and create to make this a better, brighter world. This role will provide a challenging and rewarding work environment where you will create a positive experience for our customers through problem solving and fulfilling their needs. This position will be a part of our machine sales team and will also support the inside sales support initiative.
If you have a positive and enthusiastic attitude, as well as a passion for delivering a best-in-class customer experience, then this might be the job for you!
**_The location for this position is Appleton, WI._**
**How you will Make an Impact:**
**Facilitate the needs of our distributors, field sales team, warehouses, and divisions including but not limited to order entry, expediting, quotes, and returns**
**Recommend the proper welding process and products over the phone or through email with distributors and end user customers. Should possess or be willing and able to learn welding processes, welding equipment or having an electro mechanical background**
**Inside sales support, which includes processing sales-related requests from the ITW Sales team and working with distributors on quoting, building packages, pricing, and lead times**
**Manage 20+ inbound calls per day assisting distributors and the Miller sales team with product and/or account assistance**
**Responsible for data entry, including but not limited to, order entry and account management**
**Review and respond to time sensitive emails**
**Timely back-order review with communication regarding updates to distributors and the sales team**
**Work well within the customer support team to identify improvement, projects, scheduling rotation, vacations, and share information learned from internal divisions and customers**
**Will be expected to perform additional duties as needed**
**Minimum Qualifications:**
**Demonstrate a desire to continue to grow professionally through experiences, exposure, and focused training and/or schooling**
**Must have a positive and enthusiastic attitude, while being self-motivated, with a desire to help the customer**
**CRM knowledge is preferred. Demonstrated ability to learn new software systems**
**Proficiency with the Microsoft Office and Email systems such as Outlook, with a high level of comfort in moving between multiple information systems**
**Ability to make sound customer-oriented decisions in a fast-paced environment with the ability to multi-task**
**Excellent verbal and written communication skills, with the ability to compose professional emails**
**Ability to build and maintain strong relationships with internal and external customers**
**Preferred Qualifications:**
**Minimum of two years working in an inside sales or account management environment**
**Product knowledge and basic understanding of welding features**
**Company Description**
Comprised of a market-leading portfolio of best-in-class brands, the businesses of ITW Welding work together to provide premium performance delivered through a breadth of solutions encompassing welding, cutting, consumables, and accessories. ITW Welding North America represents Miller Electric Welding Equipment, Safety & Accessories, Hobart Filler Metals, and Bernard / Tregaskiss MIG Guns.
Miller Electric Mfg. LLC, is headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (NYSE: ITW). The company maintains its industry leadership by setting the standard for reliability, quality and responsiveness. Our tagline, "The Power of Blue®," is inspired by the blue color of Miller equipment.
The company began with an innovation that responded to customer needs, growing from a one-man operation in 1929, to the world's largest manufacturer of arc welding products. Miller keeps the tradition alive by focusing on its top priority: people.
**Additional Information**
ITW Welding is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status, age, or any other characteristic protected by law.
**Why ITW Welding?**
Here's what we offer to help you build the future you want:
**Generous Retirement Benefits -** **401(k) match PLUS an additional retirement contribution to help you plan for the future.**
**Paid Time Off -** **11 paid holidays, 5 sick days, and vacation time to take time for what matters.**
**Company-Paid Insurance -** **Life, AD&D, Short-Term & Long-Term Disability insurance to give you peace of mind.**
**Family-Friendly Benefits -** **4 weeks of paid parental leave and adoption reimbursement to support your family journey.**
**Education Assistance -** **tuition reimbursement because we believe in investing in your personal and professional development.**
At ITW Welding, we're not just a place to work - we're a community that empowers you to grow and make a real impact. Join us and build a career that makes a difference!
_ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._
_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._
_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._
Customer Support
Posted 2 days ago
Job Viewed
Job Description
Job Description
This position is located in Lansing!
+ This person will be required to answer calls quickly and assist customers with their needs.
+ These customers will be calling about insurance questions, what products they are eligible for, what costs will look like, etc.
+ Someone with Medical / Insurance customer service experience would be a perfect fit, but it is not necessary.
+ Hours are 8:30 to 5pm and 830-430pm on Fridays.
Daily Job Duties:
+ Will coordinate the schedule for the clinical staff.
+ Will verify insurance information and obtain the necessary authorizations and referral forms.
+ Will process the orders in the computer system along with maintaining a current status on orders to be processed.
+ File customer orders.
+ Will discharge patients promptly and courteously and file medical records.
+ Will prep all doc's for imaging as well.
+ Keep in mind that patients are of all ages and this location specializes in Prosthetic, Orthopedics and Mastectomies.
+ They do have scheduled appointments but a lot of walk ins. Average, 30 per day.
+ 50/50 phone work, answering, scheduling, verification, ordering, VS clerical duties.
Skills
CSR, Customer Service, customer service representative, computer skills, medical, insurance, sales, call center, retail, store
Qualifications:
Must haves for long term opening:
- Smiley, Friendly, bubbly, extrovert.
- Dealing with stressful situations: upset patients, right when they walk in the door. 20% of patients. Sick, stress out, mentally challenged people.
- Ability to provide customer service to patents and make them feel welcomed.
- Ability to have a thick skin due to some of the conversations being difficult or with people that are generally unhappy.
- Ability to learn the software system so basic computer skills are in order.
- Reliable and solid attendance.
Nice to Haves:
- Medical or Insurance verification customer service experience. Big Plus!
- Anyone who has worked in the DME industry would be great.
- Face to Face customer service experience is a BIG plus because that can be harder to handle compared to over the phone.
#priorityeast
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lansing,MI.
Application Deadline
This position is anticipated to close on Sep 5, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Customer Support

Posted 2 days ago
Job Viewed
Job Description
**Salary/Pay Rate/Compensation:**
+ $18.00 per hour
+ M-F, **9 AM to 5:30 PM**
**Why you should apply to be an Customer Support Rep:**
+ Join a leading pharmaceutical company known for its commitment to quality and accuracy.
+ Opportunity for **temp-to-perm** assignment, providing job stability and growth potential.
+ Work in a supportive environment that values customer service and teamwork.
+ Flexible work schedule with potential adjustments to meet business needs.
**What's a typical day as an Order Processing Specialist? You'll be:**
+ Managing order processing and open management tasks, ensuring timely and accurate order fulfillment.
+ Supporting customer service inquiries and processing orders via email and phone.
+ Entering orders into PeopleSoft with a high degree of accuracy, as 75% of the work is offline.
**This job might be an outstanding fit if you:**
+ Have a **High School Diploma** (required); some college experience is preferred.
+ Are detail-oriented and possess strong organizational skills to handle multiple tasks efficiently.
+ Are available to work from **9 AM to 5:30 PM** , with flexibility to adjust hours as needed.
**What happens next**
Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be an **Customer Support Rep** today!
**#GRACE**
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Customer Support
Posted today
Job Viewed
Job Description
Job Description
Job Posting TitleCustomer Support
Job Description
Job Title: Customer Care Representative
Company: EcoWater of Southern California
Location: Vista, CA
Overview:
At EcoWater of Southern California, we are committed to delivering exceptional service and fostering a workplace culture built on accountability, respect, and teamwork. As a Customer Care Representative, you will be the frontline voice of our company, ensuring that each customer interaction is handled with care, professionalism, and a solutions-oriented mindset. You will embody our values of integrity, responsibility, and positive contribution to the team dynamic.
Key Responsibilities:
Customer Interaction:
Handle customer inquiries, complaints, and service requests with a positive, empathetic, and solutions-focused approach. Ensure all communication is clear, professional, and reflects our brand values.Take full ownership of the customer experience, from start to finish, ensuring customer satisfaction and timely resolution of issues.
Team Collaboration:
Actively contribute to a supportive and inclusive team environment. Engage in open and respectful communication, offer help when needed, and seek feedback to improve both personal and team performance.Embrace a "we, not me" mindset, recognizing that each team member's actions impact the entire group.
Professional Responsibility:
Demonstrate accountability by taking responsibility for your words, actions, and their impact on others. When mistakes happen, own them and focus on solutions rather than blame.Maintain a high level of integrity in all interactions, both internally and externally, adhering to company policies and ethical standards.
Mindset and Behavior:
Show up with a positive, growth-oriented mindset, ready to contribute and learn. Be adaptable and open to change, as we continually strive to improve our processes and customer service delivery.
Display resilience and professionalism in high-pressure situations, maintaining composure and focusing on constructive outcomes.
Communication and Language:
Use clear, concise, and respectful language in all interactions. Avoid negative or passive-aggressive communication. Strive to resolve conflicts with empathy and understanding, considering how your words impact others.Practice active listening to ensure full comprehension of customer and team needs before responding or taking action.
Cultural Contribution:
You are not just filling a role but contributing to our company's culture of excellence. Bring your best self to work every day, be mindful of your energy and attitude, and recognize that how you show up influences others.Encourage a culture of continuous improvement by sharing insights, offering constructive feedback, and being open to feedback from others.
Qualifications:
Proven experience in customer service or a related field.
Strong communication and problem-solving skills.
Ability to work collaboratively in a fast-paced team environment.
A proactive, positive attitude with a focus on accountability and continuous improvement.
High emotional intelligence, with the ability to manage interpersonal interactions professionally and empathetically.
Comfortable with technology and the ability to learn new systems quickly.
Customer Support
Posted today
Job Viewed
Job Description
Job Description
Customer Care & Support Representative Veterinary or Healthcare Experience Preferred
Job Type:
Full-time
About the Role:
We are seeking a dedicated Customer Care & Support Representative to join our dynamic team. In this role, you will be the front-line support for both veterinary and consumer customers, handling inbound calls, emails, chats, and social media inquiries. Ideal candidates will bring prior experience working in the veterinary or healthcare industry and thrive in a fast-paced, service-oriented environment.
Key Responsibilities:
- Respond to inbound calls, emails, chats, and social media messages professionally and efficiently
- Promote monthly specials and staff programs during veterinary clinic calls
- Upsell and promote new products as appropriate
- Process customer orders and returns accurately
- Set up new accounts in SAP, verifying appropriate credentials for veterinary or healthcare professionals
- Manage premium requests and track order fulfillment and backorders
- Maintain up-to-date product and program knowledge
- Escalate inquiries to the appropriate team or supervisor when necessary
- Address after-hours voicemail messages in a timely manner
- Support special programs (e.g., IAADP, Guide Dog Foundations, Vet Student Program)
- Cross-train within the department and contribute to team productivity
- Complete assigned projects by deadlines
- Collaborate effectively with other departments
Preferred Experience:
- Veterinary, pet health, or healthcare company experience strongly preferred
- Familiarity with veterinary terminology or products is a plus
Requirements:
- High School diploma or GED required
- Minimum 2 years of professional customer service experience, preferably in a call center environment
- Strong communication skills (verbal and written)
- Detail-oriented with excellent organizational and multitasking skills
- Proficiency in Microsoft Office Suite
- Experience with SAP and/or Imagic is a plus
- Must be dependable with regular attendance and the ability to work in a team setting
Exhibit Service Representative, Customer Support Center, Coppell, Texas
Posted 8 days ago
Job Viewed
Job Description
The Exhibit Service Representative, CSC is responsible for providing EventNow (eCommerce platform) customer support for Encore Field Venues and Encore Production Events that utilize the EventNow. The Exhibit Service Representative, CSC will deliver an excellent customer experience, optimize efficiencies, and maximize revenue per opportunity while becoming technically knowledgeable about Encore's products and services which is key to this position's success and upward mobility. This position will provide general sales and administrative support including order entry assistance (internal & customer), opportunity management, additions & reductions in scope and customer follow-up. This position will be based in Coppell, TX and will work alongside other Exhibit Service Representatives as a cohesive team. The Exhibit Service Rep, CSC reports to the Manager, Exhibit Services.
**Key Job Responsibilities**
**_Customer Service_**
+ Manages customers' requests by phone, on-line chat, email, and other channels.
+ Utilizes EventNow (eCommerce platform) as a buying channel for Encore customers and assists with their online shopping experience.
+ Assist Encore venues with various customer needs, including EventNow support.
+ Adept in working a fast pace and changing environment.
+ Effectively uses Encore tools/technology/systems and resources to promptly respond to customers and Encore venue requests.
+ Addresses customer questions and concerns in a timely manner.
+ Escalates complaints to Manager, Exhibit Services.
+ Ensure CRM and ordering systems are always accurate and up to date.
+ Works closely with Encore Sales and Operations department heads ensuring successful execution of the exhibit event.
+ Performs all in-house and show site functions/procedures as stated in the Encore Exhibitor Services Kit.
+ Travels to show site as assigned to act as Encore Exhibit Services Representative on the exhibit floor, as needed.
+ While on-site, maintains an Encore presence at the exhibit support desk and act as the single point of contact for all exhibit clients, as needed.
+ Presents a general knowledge of Encore exhibit event technology and services to the customer and venue partners.
+ Directs leads to the Manager, Exhibit Services for reassignment for customers that require customized services.
+ Accurately process exhibit and small affiliate orders (when applicable).
+ Acts as a subject matter expert for EventNow (Encore's eCommerce Platform) for exhibit customers and venue partners.
+ Manages exhibit customer and Encore venue exhibit order additions & reductions in scope.
**Job Qualifications**
+ BS/BA is preferred
+ 3+ years of customer service experience
+ Prior technology, sales, hospitality, or event planning experience a plus
+ Technical aptitude and proficiency with computer software and programs
+ Strong written and oral communication skills needed to effectively solicit and close business via phone/email.
+ Requires up to 25% travel.
**Competency Group**
Deliver World Class Service
+ Hospitality
+ Ownership
Do The Right Thing
+ Demonstrates Self-Awareness
Drive Results
+ Ensures Accountability
See The Big Picture
+ Decision Quality
+ Manages Complexity
Value People
+ Collaborates
For more information on our Competency Group, refer to the **_Competency Based Talent Management_** page on Encore Connect by searching for the title or copy & pasting this URL Link ( ).
**Physical Requirements**
_Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
**Physical Requirements**
**Hours Per Day**
**Lifting Requirements**
**Frequency**
Sitting
6-8 Hours
Lifting 0 - 15 lbs*
Occasionally
Standing
0-1 Hours
Lifting 16 - 50 lbs*
Frequently
Walking
0-1 Hours
Lifting 51 - 100 lbs
Never
Stooping
0-1 Hours
Lifting Over 100 lbs
Never
Crawling
0-1 Hours
Kneeling
0-1 Hours
**Carrying Requirements**
**Frequency**
Bending
0-1 Hours
Carrying 0 - 15 lbs*
Occasionally
Reaching (above your head)
0-1 Hours
Carrying 16 - 50 lbs*
Frequently
Climbing
0-1 Hours
Carrying 51 - 100 lbs
Never
Grasping
0-1 Hours
Carrying Over 100 lbs
Never
**Auditory/Visual Requirements**
**Frequency**
**Pushing/Pulling Requirements**
**Frequency**
Close Vision
Continuously
Pushing/Pulling 0 - 15 lbs*
Occasionally
Distance Vision
Continuously
Pushing/Pulling 16 - 50 lbs*
Frequently
Color Vision
Continuously
Pushing/Pulling 51 - 100 lbs*
Never
Peripheral Vision
Continuously
Pushing/Pulling Over 100 lbs
Never
Depth Perception
Continuously
*Identifies the physical requirements that team members perform without assistance.
Hearing
Continuously
**Work Environment**
**Office**
Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.
**Hotel**
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
_The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned._
Hourly Pay Range: $20.09 - $24.60
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Be The First To Know
About the latest Customer facing roles Jobs in United States !
Customer Support Represenative
Posted today
Job Viewed
Job Description
Position Overview
We are seeking a highly motivated Remote Customer Service Representative to join our global support team. This role is essential in ensuring seamless communication with our clients, vendors, project partners, and internal teams. The ideal candidate will provide professional, timely, and effective customer support while representing the values and standards of TECHINT Engineering & Construction.
Key Responsibilities
- Serve as the first point of contact for customer inquiries via phone, email, and virtual platforms.
- Provide information regarding company services, project updates, and general support inquiries.
- Assist clients and vendors in navigating company processes, documentation, and service requests.
- Coordinate with project managers, engineers, and administrative teams to resolve customer concerns efficiently.
- Track, log, and follow up on customer requests in line with company service standards.
- Escalate complex issues to appropriate departments while maintaining ownership of resolution.
- Maintain strong knowledge of TECHINT’s ongoing projects, services, and global operations.
- Ensure compliance with company policies, procedures, and safety standards in all communications.
- Identify opportunities to improve customer experience and contribute feedback to management.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree preferred.
- 2+ years of customer service experience, preferably in engineering, construction, or industrial sectors.
- Strong verbal and written communication skills in English (additional languages such as Spanish, Portuguese, or Italian are a plus).
- Ability to multitask, prioritize, and work independently in a fast-paced remote environment.
- Proficiency with Microsoft Office Suite, CRM systems, and remote communication tools (e.g., Teams, Zoom).
- Excellent problem-solving and organizational skills.
- A professional, client-focused attitude with the ability to handle sensitive information discreetly.
What We Offer
- Competitive compensation and benefits package.
- Remote work flexibility with opportunities for professional growth.
- Training and development programs to enhance skills and career advancement.
- The opportunity to be part of a global leader in engineering and construction projects.
TECHINT Engineering & Construction is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Company Details
Customer Support manager
Posted 13 days ago
Job Viewed
Job Description
We are seeking a highly motivated and empathetic Remote Customer Service Representative to join our growing team. As the first point of contact for our customers, you will provide exceptional service by addressing inquiries, resolving issues, and ensuring a positive experience with our products and services.
This is a remote position available across all Canadian provinces and territories , allowing you to work from the comfort of your home while supporting a diverse and inclusive customer base.
Key Responsibilities:
- Respond to customer inquiries via phone, email, live chat, or social media
- Provide product and service information, troubleshooting support, and order assistance
- Handle and resolve customer complaints with professionalism and empathy
- Document customer interactions and escalate issues as needed
- Maintain up-to-date knowledge of company products, services, and policies
Requirements:
- High school diploma or equivalent (post-secondary education is an asset)
- Minimum 1 year of customer service experience (remote experience preferred)
- Excellent communication skills in English (French is a strong asset)
- Ability to multitask and navigate various software tools
- Reliable internet connection and a quiet, distraction-free workspace
What We Offer – Canadian Benefits:
- Extended Health & Dental Coverage – Comprehensive plans including vision, mental health services, and prescriptions
- RRSP Matching Program – Invest in your future with employer-matched Registered Retirement Savings Plan contributions
- Paid Time Off & Statutory Holidays – Generous PTO plus all federal and provincial holidays recognized
- Work-From-Home Stipend – Monthly allowance for internet, phone, or home office expenses