60,607 Customer Feedback jobs in the United States

Applied Machine Learning Engineer - Customer Feedback

Cupertino, California, United States

Software and Services

Summary

Posted: Mar 05, 2025

Weekly Hours: 40

Role Number: 200578047

Join the team responsible for Apple’s Feedback and Beta Programs! Our tools and applications collect user feedback on beta software releases, helping to drive the direction and priorities of Apple’s engineering teams. To make the best use of feedback we receive from customers and developers, we develop and maintain machine learning systems and automated analysis to cluster, annotate, and escalate the millions of reports we receive yearly.

We are looking for experienced Machine Learning engineers to deploy and tune both traditional ML and generative AI models to enhance our systems’ capability. There are tantalizing problems and products possible with our one-of-a-kind dataset, and plenty of opportunity for a passionate engineer.

Description

Our team is seeking adept machine learning engineers who are excited by creating machine-learning-driven user experiences. Work includes implenting high-performance machine learning models and infrastructure in concert with software engineers, designers, and teams of internal users.

You will be responsible for full stack ML development in partnership with others on the team. This includes data generation and curation, creating and influencing ML tooling and infrastructure, driving evaluation efforts, and training or fine-tuning models. You will also be involved in directly integrating ML into internal tools and systems. You will need to rely on your creativity and problem solving to develop scalable, maintainable, and cost-effective solutions.

The team values rapid iteration, based on bringing models into reality so stakeholders can play with cutting edge technology and research. To this end you will be engaged with hardware, software, and design teams across Apple; both representing the technology and implementing it into prototypes.

You will be successful and feel fulfilled in our team if you enjoy tackling challenging problems, have a strong sense of shared ownership, and thrive in a collaborative team setting.

Minimum Qualifications

• Industry experience with applied machine learning.

• Industry experience in software engineering, data engineering, or similar.

• Strong fundamentals in problem solving, algorithm design, and model building

• Excellent verbal and written communication and presentation skills

• MS in Computer Science or related experience

Preferred Qualifications

• Working knowledge of applied Natural Language Processing.

• Strong hands-on experience in building large scale ML based solutions or in building and scaling distributed systems.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $147,400 and $272,100, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more about Apple Benefits. (

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant ( .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant ( .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program ( .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Customer Feedback Front-End Web Engineer Pay Competitive Employment type Other Job Description Req#: 200326733 Summary Join the team responsible for Apple’s Beta Software Program. Our app, Feedback Assistant, collects user feedback on beta software releases, while our internal tools analyze, group, and send meaningful feedback to Apple's engineering teams. Our team owns this entire architecture. We deliver Objective-C and Swift code to all of Apple’s OS platforms, including Feedback Assistant on macOS and iOS and its supporting frameworks. Our backend applications, written in Ruby on Rails, Python, and Java, include REST and GraphQL APIs powering web and SwiftUI admin toolsets. We develop and maintain machine learning systems to manage the millions of feedback reports we receive yearly from customers and developers, and automated analysis that touches vast numbers of bugs moving through Apple Software Engineering. As the public face of the program, our websites are used by millions of people around the world. We are looking for front-end web developers to drive advances across all these tools, develop new features, find innovative ways to broaden its usefulness, and improve our users’ experience. Key Qualifications Significant experience developing and implementing UI & front-end for high volume web applications in React, Angular, or Vue Proficiency in CSS3 (SASS, SCSS), HTML5, JavaScript REST API development and testing with curl, Postman, or Paw; GraphQL experience a plus Comfortable implementing web interfaces within a server-side-rendered environment Expertise developing web apps with responsive/adaptive design and progressive enhancement State Management Libraries like Redux, Flux or RxJS Jest, Selenium or other UI testing frameworks Web build tools like Webpack/Gulp Wireframing, prototyping, user experience design Familiarity with Docker Capable of evaluating and improving site performance Hard-earned knowledge of web security and authentication practices Description We’re a small team with a big footprint. Our portfolio of tools serves both internal and external customers and has a direct impact on the quality of Apple’s software. In the course of your collaborative work, you will: Collaborate with peers on technical design, work estimation and implementation of new UI features including visualization aspects and server interfaces/contracts Work cross-functionally — with project managers, marketing, and technical teams — to implement quality products that meet the business goals Quickly mock-up or prototype new ideas to get user feedback Continually improve software development processes and practices Effectively manage numerous projects simultaneously, meet daring deadlines, and thrive in a dynamic environment Education & Experience 3+ years of industry experience Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $138,900 and $256,500, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. About the company Work at Apple! Join a team and inspire the work. Discover how you can make an impact: See our areas of work, worldwide locations, and opportunities for students. #J-18808-Ljbffr

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support representative at CVS Health. In this role, you will be responsible for providing exceptional customer service and support to our clients. You will be the first point of contact for any customer inquiries or issues, and will work diligently to ensure customer satisfaction.

• Respond to customer inquiries via phone, email, and chat
• Assist customers with product information, orders, and returns
• Troubleshoot and resolve customer issues in a timely manner
• Escalate complex issues to the appropriate department
• Maintain accurate records of customer interactions and transactions

• High school diploma or equivalent
• 1+ years of customer service experience
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities
• Ability to work in a fast-paced environment

If you are passionate about providing exceptional customer service and are looking to join a dynamic team, we encourage you to apply for the Customer Support position at CVS Health.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

We are seeking a highly motivated and empathetic Remote Customer Service Representative to join our growing team. As the first point of contact for our customers, you will provide exceptional service by addressing inquiries, resolving issues, and ensuring a positive experience with our products and services.

This is a remote position available across all Canadian provinces and territories , allowing you to work from the comfort of your home while supporting a diverse and inclusive customer base.

Key Responsibilities:

• Respond to customer inquiries via phone, email, live chat, or social media
• Provide product and service information, troubleshooting support, and order assistance
• Handle and resolve customer complaints with professionalism and empathy
• Document customer interactions and escalate issues as needed
• Maintain up-to-date knowledge of company products, services, and policies

Requirements:

• High school diploma or equivalent (post-secondary education is an asset)
• Minimum 1 year of customer service experience (remote experience preferred)
• Excellent communication skills in English (French is a strong asset)
• Ability to multitask and navigate various software tools
• Reliable internet connection and a quiet, distraction-free workspace

What We Offer – Canadian Benefits:

1. Extended Health & Dental Coverage – Comprehensive plans including vision, mental health services, and prescriptions
2. RRSP Matching Program – Invest in your future with employer-matched Registered Retirement Savings Plan contributions
3. Paid Time Off & Statutory Holidays – Generous PTO plus all federal and provincial holidays recognized
4. Work-From-Home Stipend – Monthly allowance for internet, phone, or home office expenses

Our Office is looking for a responsible Customer Service/Office Clerk to join our team. This is a full-time position with regular office hours.

Responsibilities:
- Answer phone calls, communication with customers
- File and maintain documents, records, and reports
- Assist with data entry and record keeping
- Manage and update company databases

• The ability to multi-task and complete project on time
• Follow up with customers and vendors
• Customer Service Skills are key. You will be speaking to customers daily, answering calls, scheduling appointments and taking accurate messages



Skills:
- Proficient in file management and organization
- Strong typing skills with attention to detail
- Excellent phone etiquette and communication skills
- Familiarity with phone systems and office equipment
- Fluently in English and Russian languages

We offer competitive pay and a supportive work environment. If you are a motivated individual, we would love to hear from you.

We are seeking a highly motivated and customer-focused Remote Customer Support Specialist to join our team. The ideal candidate will be responsible for providing excellent customer service remotely, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a passion for helping customers.

Responsibilities:

* Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
* Provide accurate and helpful information about products and services.
* Troubleshoot and resolve customer issues, escalating complex problems to the appropriate team members.
* Document customer interactions, issues, and resolutions in the CRM system.
* Maintain a thorough understanding of products, services, and company policies.
* Identify and escalate recurring issues or customer feedback to improve products and services.
* Assist with order processing, returns, and other customer-related tasks.
* Meet or exceed performance metrics, such as response time, resolution time, and customer satisfaction scores.
* Stay updated on industry trends and best practices in customer support.
* Collaborate with team members to share knowledge and improve processes.
* Adhere to all company policies and procedures.

Qualifications:

* High school diploma or equivalent; associate's or bachelor's degree preferred.
* Proven experience in customer service or a related field.
* Excellent communication skills, both written and verbal.
* Strong problem-solving and analytical abilities.
* Ability to multitask and prioritize tasks effectively.
* Proficiency in using CRM software and other customer support tools.
* Comfortable working independently in a remote environment.
* Reliable internet connection and a suitable home office setup.
* Ability to adapt to changing priorities and handle difficult customer situations.
* Familiarity with industry-specific terminology and practices.

Skills:

* Active Listening
* Problem-Solving
* Communication (written and verbal)
* Empathy
* Time Management
* Technical Proficiency
* Conflict Resolution
* Attention to Detail
* Adaptability

Benefits:

* Competitive salary
* Health insurance
* Paid time off
* Professional development opportunities
* Remote work flexibility

We are seeking a detail-oriented and reliable Customer Service/Data Entry to join our team. In this role, you will be responsible for accurately entering, updating, and maintaining data in our systems. The ideal candidate is efficient, organized and has excellent attention to detail.

Responsibilities:

Enter data accurately into databases and systems from various source documents

Verify data for accuracy and completeness

Perform regular backups to ensure data preservation

Maintain confidentiality and security of all data

Assist with data cleanup and audits as needed

Communicate with team members to resolve any discrepancies

Requirements:

Proven experience as a data entry clerk or similar position

Fast typing skills

Proficiency in MS Office (Excel, Word) and data entry software

Strong attention to detail and organizational skills

Ability to work independently and manage time effectively

Duties and Responsibilities
• Assist the Marketplace Manager(s) with daily tasks, primarily focused on Listing products on Amazon, Creating PO's, Purchasing, etc.
• Monitor task completion
• Data entry and reporting

Qualifications and Requirements:
• Strong organizational skills and very thorough follow-through skills
• Advanced user of Amazon / Excel / Google Sheets, and quick to learn new technologies, systems, tools, etc.
• Drive and willingness to learn

Job Responsibilities:

Responsibilities:
• Requires knowledge of the overall office environment
• Answering multiple phone lines
• Receive and process customer orders via FedEx/UPS
• Processing Shipping orders
• Manage inventory stock
• Assist office staff with miscellaneous tasks
Qualifications
Knowledge, Skills & Abilities
• 2 – 3 years of related work experience preferred
• Professional Written and Verbal Communication
• Inventory Control
• Knowledge of QuickBooks (preferred)
• Attention to detail and accuracy
• Proficient computer skills (Excel, Word, etc.)
• Strong organizational skills
• Problem-solving skills
• Ability to adhere to the Company's safety policies and procedures
• Comfortable communicating and working with others in a team
EEO/AA/V/D/M/F/SO
• - Answer all incoming customer phone calls
• - Take phone orders and process invoices
• - Provide excellent customer service by answering and resolving incoming customer phone calls/inquiries
• - Maintain good customer relations by conducting daily phone calls/check-ins
• - Organize and log driver’s delivery routes


Job Requirements/Qualifications:
• - Team player who can work well with other people
• - Comfortable with handling a lot of daily phone calls
• - Excellent communication skills and pleasant speaking skills
• - High Patience with customer service
• - Excellent organizational skills and attention to detail