63,231 Customer Focused Attitude jobs in the United States
Help Desk
Posted 2 days ago
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ASRC Federal Data Networks Corporation (DNC) is seeking **Operations Support Help Desk** staff for positions supporting the NOAA Office of Space Commerce, Space Operations Division, TraCSS Operations Branch in Boulder CO. The candidate will join a team staffing the TraCSS operations center performing monitoring and analysis of space traffic products and computational processes. The Help Desk will respond to and document issues and follow through with escalation and responses to users. The operations center will be staffed 24/7 so the candidate should expect shift work.
**Background Summary:**
The National Oceanic and Atmospheric Administration (NOAA), Office of Space Commerce (OSC), is developing the Traffic Coordination System for Space (TraCSS) to fulfill Space Policy Directive 3 (SPD-3). SPD-3 instructed relevant US government agencies to begin re-assigning many aspects of space traffic management (STM) and space traffic coordination (STC) serving non-military US space operators. NOAA OSC, under the US Department of Commerce (DOC),was identified to lead many of these efforts as part of a 'whole of government' approach.
TraCSS is the Office of Space Commerce's cloud-based enterprise solution for ingesting, archiving, processing, and disseminating Space Situational Awareness (SSA) data and products. It will provide conjunction analysis and warning services to commercial satellite owner/operators to foster economic growth and technological advancement of the US commercial space industry. The system will store data from the Department of Defense (DoD), NOAA, commercial SSA data providers, commercial and civil satellite Owner/Operators (O/O), and select international civil partners. The TraCSS system will operate 24 hours per day, 7 days a week.
**Responsibilities:**
+ Respond, as required, to operational issues relating to space traffic coordination, and to technical issues associated with the OSC Operations Center or TraCSS to ensure the safety and stability of the space operating environment.
+ Support TraCSS users in troubleshooting technical problems interfacing with the system during operations.
+ Monitor TraCSS operational communication lines including phone, email, and messaging for user requests for support.
+ Submit and review tickets documenting any user request or issues.
+ Facilitate escalation of tickets or problems to the appropriates groups for response or resolution. Groups include: Operations Support Orbit Analyst and Data Monitors, Engineering, Outreach support, IT support, System Integrator contractors, Presentation Layer contractors, and various other partners.
+ Draft and deliver TraCSS status notifications to users.
**Required Qualifications:**
+ B.S. Degree in Engineering, Physics/Astronomy, Computer Science, or related field and 0-2 years of experience related to flight dynamics, orbital mechanics
+ A.S. Degree in Engineering, Physics/Astronomy, Computer Science, or related field; 2-4 years of experience related to flight dynamics, orbital mechanics
+ Ability to work independently, problem solve, and manage multiple priorities in a fast-paced environment.
+ Use of Jira, Jira Service Management, Confluence, Bitbucket and other Atlassian platform tools.
+ Advanced use of Google Workspace and Microsoft tools; Excel, Visio, PowerPoint, Access.
**Highly Desired Qualifications:**
+ Experience working in support of a U.S. government institution.
+ Experience performing shift work
+ Current DoD, DOC, NOAA, or NASA authorization to work (badge).
+ Knowledge of space domain awareness, space situational awareness (SSA), space traffic coordination (STC), or space traffic management (STM) related topics.
+ Examples of desired knowledge and skill sets may include, but are not limited to: orbital mechanics, astrodynamics, common analytical methodologies utilized in SSA/STC/STM, satellite operations, conjunction analysis, and data management.
**Work Environment and Physical Demands:**
+ Work in a typical onsite government office building full time with situational telework approved as needed.
+ Operations Center support personnel will be required to support 24/7 operations, 365 days/year and consequently be required to support shift work. Shift schedules have not been finalized.
+ Occasional deadlines or operational conditions may require non-standard/longer hours or additional onsite support.
+ Infrequent travel required.
+ Place of performance will be the NOAA Facility located on the DOC David Skaggs Research Center in Boulder CO.
We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
**_EEO Statement_**
_ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law._
**Job Details**
**Job Family** **Engineering & Support Services**
**Job Function** **Aerospace Engineering**
**Pay Type** **Salary**
**Hiring Min Rate** **45,000 USD**
**Hiring Max Rate** **65,000 USD**
Customer Care Specialist
Posted today
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The Customer Care Specialist delivers responsive, empathetic support to customers across phone, email, and chat. This role helps ensure a smooth, positive customer experience by resolving issues, answering questions, and supporting the company’s e-commerce platform. It’s an excellent opportunity for growth, skill-building, and career development.
Key Responsibilities:
- Respond to customer inquiries with professionalism and empathy.
- Troubleshoot issues and escalate complex cases as needed.
- Maintain accurate records of all interactions.
- Assist customers in navigating the e-commerce website.
- Stay up to date on products, systems, and tools.
- Collaborate with teammates and other departments to solve problems.
- Identify recurring issues and suggest process improvements.
- Take initiative to meet performance goals and adapt to change.
Qualifications:
- Associate degree preferred.
- 1–2 years of customer service experience (retail, call center, or support).
- Strong communication, organizational, and problem-solving skills.
- Proficiency with basic computer systems; CRM experience a plus.
- Team-oriented, adaptable, and eager to learn.
- Optometry industry experience a plus!
Customer Care Advocate
Posted today
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Customer Care Advocate
Hybrid – Columbus, OH (Training onsite)
2-Month Contract to Hire
Qualifications:
· High school diploma or equivalent required
· Two years of customer service experience over the phone or in person
· Passion for providing excellent customer service
· High level of interpersonal skills with ability to handle sensitive, confidential situations and built trust with patients calling in
· High proficiency with technology and using multiple computer-based systems with ability to learn new programs
Responsibilities:
· Speak with patients to assess their needs through actively listening to their concerns and questions and making appropriate recommendations and clarifications
· Coordinate outpatient appointments across multiple specialties including routine visits, urgent and emergency issues and associated testing
· Work with callers to resolve complex problems by gaining understanding of large-scale operational processes
· Become a subject matter expert, understanding the nuanced processes of determining appropriate appointment needs and provider preferences
· Utilize software systems to facilitate patient interactions
· Provide outstanding customer service to callers through listening, empathy and understanding the needs of each individual patient
· Help promote a culture of positivity and teamwork across your team
ABOUT EIGHT ELEVEN:
At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting and staffing needs.
For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise.
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Customer Care Representative
Posted today
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What will I be doing?
In this customer-centric role, you will use your exceptional interpersonal skills and savvy negotiation skills to confidently save and retain clients who call ATI from the various media platforms such as media advertising or partner referrals. Once they call us expressing interest in our services, it is your job to convert them to an appointment with our outside sales team! Also, you will follow up on all prospects until they decide on a partner to use. Our team approach ensures you will have quality training; a host of terrific leads; and superior support to help you convince our callers to become customers. This is the job to have -- as our company is skyrocketing thanks to our marketing efforts!
Some of your Essential Job Functions:
- must be able to multitask/Excellent written and oral communications
- Responsible for skillfully retaining customers through positive customer relationship building.
- Save and re-sell the value of our products and services by adequately aligning their features, benefits, and price with the needs of our customers.
- Adhere to productivity metrics to ensure all calls are handled in a timely and efficient manner
You are a match if you possess the following:
- Customer-centric mentality and passion for the customer
- A Minimum of 2 years with extensive inbound phone calls or call center experience preferred
- Must be willing to work nights and weekends
- Effective listening skills with a high level of empathy to solve problems
- Ability to probe and correctly identify customer needs/concerns.
- Proven track record of success building relationships over the phone.
- Ideal candidates will have 2+ years of sales-driven customer service.
- Bilingual in Spanish and English communication is highly preferred.
- Strong verbal and written communication skills
- Adept in technology
- Ability to work in a fast-paced environment
- Positive attitude towards new challenges
- Takes initiative and ownership
- Strong commitment to compliance and doing the right thing
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