109 Customer Focused Attitude jobs in Reading
Coordinator - Customer Care
Posted 17 days ago
Job Viewed
Job Description
Penske's Customer Care team is responsible for responding to customer requests regarding invoices. The team is charged with providing timely and accurate responses to customers, both Penske's external customers and other Penske associates. The Billing Customer Care Coordinator is responsible for addressing customer questions and issues regarding invoices.
**Major Responsibilities:**
- Respond to customer inquiries. Resolve customer issues as they arise. Complete assigned cases
- Answer an 800 number and meet weekly phone metrics as far as availability and calls handled.
- Look at big pictures inquires and provide long-term fixes.
- Provide an exceptional customer service experience.
- Perform other department tasks and projects as assigned
**Qualifications:**
- Bachelors degree required.
- Minimum 2 years customer experience required.
- Strong customer service skills.
- Strong computer skills in Microsoft Office.
- Working knowledge of Penske systems preferred (Savvion, AS400, Sales Force).
- Ability to learn a broad set of process information and apply knowledge required.
- Strong organizational skills; ability to manage multiple projects.
- Excellent written and oral communication skills
- Self-starter, motivated, can-do attitude.
- Willingness to take on additional/evolving responsibilities.
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. This position is currently Hybrid 3 days a week onsite at our corporate office in Reading, PA.
**Physical Requirements:**
- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer
**About Penske Truck Leasing/Transportation Solutions**
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Job Category: Administrative
Job Function: Administrative Support
Job Family: General Administration
Address: 100 Gundy Drive
Primary Location: US-PA-Reading
Employer: Penske Truck Leasing Co., L.P.
Req ID:
Customer Service Specialist- Lititz Urgent Care (Part Time/Day and Evening Shift)
Posted 10 days ago
Job Viewed
Job Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Summary:
+ Position Summary: Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients.
+ Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
+ Performs complete and accurate patient registration including but not limited to: walk in, check-in, and or scheduled.
+ Demonstrates ability to successfully adapt and perform during times of high volumes and or high patient acuity. Demonstrates skill to service both hospital and physician office patients, as assigned.
+ Supports inbound and outbound calls to or from patients, guests, or appropriate parties to provide services. Effectively manages general patient complaints concerns in a professional manner, escalating more complex issues to supervisor manager as needed.
+ Understands and supports Point of Service Collections. Performs all necessary functions needed to collect patient obligations.
+ Refers patient to appropriate person for questions regarding; collections, insurance coverages, and financial assistance.
+ Disseminates or discusses information with the patients regarding co-pays, out of pocket expenses, pre-appointment preparation, arrival times, etc.
+ Verifies patient, guarantor, coverage and hospital account information. Performs required referral authorization processes and enters orders for applicable tests.
+ Understands insurance company coverage and referral authorization requirements of payors. Performs electronic and manual verification of insurance coverage and understands how to read and accurately apply electronic insurance responses.
+ Prepares and or releases records or orders in the e-Health record. Scans all necessary documents into appropriate medical record. Understands the importance of patient's medical information that is documented on paper. Sends all pertinent information to document imaging or heath information management team with in the established time frames.
+ Completes documentation for compliance and regulatory needs and or release of orders. Retains knowledge and abides by all regulatory requirements pertaining to duties of position and overall operations as applicable .
+ Screens and accurately relays messages using protocols established for emergent, urgent and non-urgent calls.
+ Demonstrates ability to register unscheduled patients requiring a full financial clearance.
+ Completes assigned patient scheduling and registration work queues according to performance standards.
+ Ability to resolve work queue issues and missing registration items via electronic medical record.
+ For LGHP, this role may necessitate occasional regional travel.
+ For Regional Positions:
+ Travels regularly to various sites within the region to support operational needs as listed above.
+ Assists at new practices and sites by mentoring and leading other team members during the initial onboarding period.
+ Special projects as assigned.
+ The following duties are considered secondary to the primary duties listed above:
+ Nasal swabbing and general specimen collection may be required in select departments.
+ Other duties as assigned.
Responsibilities:
+ Minimum Required Qualifications:
+ High School Diploma or equivalent GED .
+ One 1 year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
+ One 1 year experience with basic keyboarding, personal computer use, and other office setting equipment.
+ For Regional Positions only - Valid driver's license is required.
+ One 1 year of registration experience, point of service collection, insurance validation, understanding of compliance regulatory guidelines and order release process es .
+ One 1 year prior experience of Revenue Cycle in a Hospital Medical Office Setting.
+ Previous Epic or equivalent Electronic Medical Record experience.
+ Attention Concentration:
+ The position requires the ability to attend to a specific stimulus without being distracted by extraneous environmental stimuli. The individual must be able to attend to environmental detail with the ability to separate essential from non-essential or irrelevant stimuli. The attention skills required are generally considered to be automatic - - passive, but focused with an intact capacity for select perception.
+ New Learning and Memory:
+ A large portion of this position required reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible.
+ Problem Solving, Reasoning and Creative Thinking:
+ The requirement for autonomous problem solving or creativity of thought in the position is minimal. Problems encountered tend to involve a few concrete variables in or from standardized situations. Typically involves adhering to a chart or set procedure.
+ The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act:
+ Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.
+ Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.
+ Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.
+ Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
+ Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.
Credentials:
Education or Equivalent Experience:
+ H.S. Diploma/GED (Required)
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
REQNUMBER:
Customer Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Who we are:
At Raymour and Flanigan, our core belief is centered around you! We understand that by treating our associates exceptionally well, they in turn will treat our customers with the utmost care. We encourage innovative thinking and embrace new approaches to elevate our business, while we simultaneously invest in your growth and success. Our compensation packages are the most competitive and comprehensive in the furniture industry, offering health benefits, a 401k with company match plus profit sharing, cross-training opportunities, and even an annual breakfast prepared by our owners.
What you'll do:
As a Customer Support Specialist, you will be integral to the journey of every customer's purchase. You help transform dreams into reality by assisting customers with their delivery schedules, managing payments, and expertly addressing inquiries and concerns. You will embrace working both independently and as part of a dedicated team, striving to enhance the overall customer shopping experience.
What we need from you:
- Consistent delivery of friendly, personable, and professional service.
- Effective communication, interpersonal, and organizational skills, both in-person and on the phone.
- Excellent listening skills and the ability to navigate a fast-paced service environment.
- Proactive approach to resolve escalated customer issues.
- Support sales and operations team members by advocating for every customer’s needs and requests.
- Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and special events.
We can’t wait to get to know you!
Raymour & Flanigan champions an inclusive workplace, where associates thrive based on personal merit, qualifications, experience, ability, and performance. We firmly stand against any form of discrimination and are dedicated to creating a respectful and dignified work environment for all our associates. We do not discriminate on any basis protected by law.
Please note, we are currently unable to offer visa sponsorship for this position. Candidates must have the authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan proudly supports a drug and smoke-free work environment.
Customer Support Specialist
Posted 10 days ago
Job Viewed
Job Description
We are seeking a dynamic and customer focused individual to join our team as a Customer Support Specialist. The Customer Support Specialist will be the first point of contact for inquiries from homeowners, solar installation companies, and sales professionals. You will provide exceptional customer service by handling calls, resolving issues on the spot when possible, or connecting them to the appropriate team member. Your role will be essential in ensuring smooth communication and efficient problem-solving across our solar finance ecosystem.
Responsibilities :
- Provide support for solar installation companies (EPCs), sales reps, and homeowners with inquiries about our offerings via phone and email
- Assist with various tasks to assist solar sales reps to complete a sale including updating CRM records and amending quotes
- Support EPCs by updating portal access and adding/removing personnel as needed
- Resolve inquiries in a timely manner, or pass the information to the appropriate internal resource if needed
- Generate and send routine customer-facing documents
- Strategic thinker: Able to synthesize complex information and anticipate challenges.
- Relationship builder: Skilled at fostering collaboration and maintaining trust across diverse stakeholders.
- Execution-focused: Demonstrates attention to detail and the ability to lead multiple initiatives simultaneously.
- Adaptability: Thrives in dynamic, fast-changing environments.
- 1+ year of professional experience
- Strong communication and interpersonal skills
- Ability to manage and prioritize multiple inquiries with excellent time management
- Strong sense of knowing the best decision between solving the problem yourself, seeking help, or handing off to someone else
- Experience in customer service or call center support, preferably in the solar or energy sector
- Familiarity with solar financing products and services (PPAs, loans, leases, etc.) is a plus
- Detail-oriented with strong problem-solving skills
- Proven track record of managing cross-functional projects and driving organizational growth
- Ability to work in a fast-paced, evolving environment and manage multiple priorities
- Excellent written and verbal communication skills, with a keen eye for detail
- Proficiency in Google Suite (Sheets, Slides, Docs); familiarity with IR tools and CRM systems is a plus
- Strong organizational and multitasking abilities; capable of working under tight deadlines
- Positive attitude, proactive approach, and the ability to work both independently and as part of a team
- Full time, W2 position
- Base Salary based on previous work experience.
- Bonus potential for top performers
- 100% remote opportunity
- Ability for growth for top performers
Equal Employment Opportunity Statement
All About Dentistry Clients are an equal employment opportunity (EEO) to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. We are a proud promoter of employment opportunities to our Military and Veterans.
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Lead Customer Support Specialist
Posted 6 days ago
Job Viewed
Job Description
We are looking for an enthusiastic, curious professional with a passion for technology, problem solving, and having meaningful interactions with our customers. The assignment is a unique chance to get in on the ground floor of a fast-growing team, with opportunities to grow into future roles such as: product specialist, customer success, marketing, and more.
Our current team brings in a diverse set of technical interests and experiences, from: photography, to home automation, building gaming PC, Audio Engineering, and even Vehicle Maintenance. We're looking for technically minded individuals help our fast-growing team, where you can have a big impact on the success of the product and the company.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
-3-5 years experience in customer support
-leadership role
Customer Service- Donor Support Technician
Posted 4 days ago
Job Viewed
Job Description
Responsibilities:
• Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.
Qualifications:
• High school diploma or equivalent required
• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
Our Benefits
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .
About CSL Plasma
CSL Plasma ( operates one of the world’s largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.
We want CSL to reflect the world around us
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
Do work that matters at CSL Plasma!
R-
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
Customer Service- Donor Support Technician
Posted 17 days ago
Job Viewed
Job Description
- Responsible for preparing the donor, donor area and equipment for the pheresis process.
- Prepares the autopheresis machine for the pheresis process.
- Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
- Disconnects the donor when the process is complete.
- Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
- Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
- Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
- Alerts Group Leader or Supervisor of donor flow issues.
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- Understands the policies and procedures associated with hyper immune programs at the center if applicable.
- Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
- Maintains confidentiality of all personnel, donor and center information.
- May be cross-trained in other areas to meet the needs of the business.
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
- Perform job-related duties as assigned.
Qualifications:
- High school diploma or equivalent required
- Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
- Must be able to perform basic math calculations
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
**Our Benefits**
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma ( operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
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