30,994 Customer Focused Professionals jobs in the United States
Catering Supervisor (Customer-Focused/High-End Events)
60684 Chicago, Illinois
Rush University Medical Center
Posted 1 day ago
Job Viewed
Job Description
**Job Description**
Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Food And Nutr Srvcs -R500 Drcc
**Work Type:** Full Time (Total FTE between 0.9 and 1.0)
**Shift:** Shift 1
**Work Schedule:** 8 Hr (6:00:00 AM - 7:00:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page ( Range:** $23.12 - $32.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush's anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
**Summary:**
Supervises daily foodservice operations to ensure that goals and standards of unit/department are met. Ensures compliance with all applicable regulatory agencies, department quality monitors and targets and corporate and departmental policies and procedures. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
**Other information:**
**Required Job Qualifications:**
- Associate Degree in Food Service or a high diploma.
- Three years of experience in a supervisory capacity in foodservice operations (retail, business, and healthcare).
- Illinois Department of Public Health and City of Chicago Sanitation Certification required within six months of hire.
- Competent in preparation of spreadsheets, data bases, word processing.
- Ability to supervise multiple employees performing multiple tasks, self-directed, strong interpersonal skills, organization skills, problem solving, creative, verbal skills, conflict resolution, aware of daily department operations and able to identify unusual situations that arise, manage stress effectively.
**Preferred Job Qualifications:**
- Experience as a Sous/Executive Sous Chef.
**Physical Demands:**
- Ability to exert 25 pounds of effort to push or pull a cart.
- Ability to lift and carry 40 pounds minimum, stooping, kneeling, reaching, sufficient dexterity to operate kitchen utensils and computer keyboard.
- Able to communicate using a variety of audio-technology.
- Able to see.
- Will involve long periods of sitting, standing or walking (about 90%).
**Responsibilities:**
1. Implements menus, recipes, and service concepts for unit.
2. Supervises daily food production or service operations as assigned.
3. Ensures that service standards for aesthetic presentation and safety of food are met.
4. Utilizes CBORD and computerized systems to manage data.
5. Supervises foodservice employees. This includes orientation and training, employee counseling and disciplinary action.
6. Provides input into employee's annual performance appraisal.
7. Adjusts daily staffing to ensure appropriate personnel to complete all duties required by the unit.
8. Performs food and supply ordering functions as assigned.
9. Monitors time and attendance system for payroll.
10. Consults with Unit Manager/Assistant Manager regarding human resource issues (i.e. disciplinary actions and performance appraisals).
11. Meets customer and corporate foodservice related satisfaction standards.
12. Performs unit quality control measures, identifies problems or deficiencies, assist in development of and implements corrective action.
13. Ensures compliance with all regulatory agency standards and all departmental and organizational policies and procedures. F.S. Supervisor/2
14. Ensures compliance with all departmental requirements for in-service training, employee orientation and training, and timely submission of department reports.
15. Assists unit manager, assistant manager to ensure that department goals are accomplished.
16. Orients/works with dietetic interns, as assigned.
17. Completes department projects, as assigned.
18. Conduct employee meetings, as assigned.
19. Attends and contributes to department meetings.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
**Position** Catering Supervisor (Customer-Focused/High-End Events)
**Location** US:IL:Chicago
**Req ID** 20749
Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Food And Nutr Srvcs -R500 Drcc
**Work Type:** Full Time (Total FTE between 0.9 and 1.0)
**Shift:** Shift 1
**Work Schedule:** 8 Hr (6:00:00 AM - 7:00:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page ( Range:** $23.12 - $32.66 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush's anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
**Summary:**
Supervises daily foodservice operations to ensure that goals and standards of unit/department are met. Ensures compliance with all applicable regulatory agencies, department quality monitors and targets and corporate and departmental policies and procedures. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
**Other information:**
**Required Job Qualifications:**
- Associate Degree in Food Service or a high diploma.
- Three years of experience in a supervisory capacity in foodservice operations (retail, business, and healthcare).
- Illinois Department of Public Health and City of Chicago Sanitation Certification required within six months of hire.
- Competent in preparation of spreadsheets, data bases, word processing.
- Ability to supervise multiple employees performing multiple tasks, self-directed, strong interpersonal skills, organization skills, problem solving, creative, verbal skills, conflict resolution, aware of daily department operations and able to identify unusual situations that arise, manage stress effectively.
**Preferred Job Qualifications:**
- Experience as a Sous/Executive Sous Chef.
**Physical Demands:**
- Ability to exert 25 pounds of effort to push or pull a cart.
- Ability to lift and carry 40 pounds minimum, stooping, kneeling, reaching, sufficient dexterity to operate kitchen utensils and computer keyboard.
- Able to communicate using a variety of audio-technology.
- Able to see.
- Will involve long periods of sitting, standing or walking (about 90%).
**Responsibilities:**
1. Implements menus, recipes, and service concepts for unit.
2. Supervises daily food production or service operations as assigned.
3. Ensures that service standards for aesthetic presentation and safety of food are met.
4. Utilizes CBORD and computerized systems to manage data.
5. Supervises foodservice employees. This includes orientation and training, employee counseling and disciplinary action.
6. Provides input into employee's annual performance appraisal.
7. Adjusts daily staffing to ensure appropriate personnel to complete all duties required by the unit.
8. Performs food and supply ordering functions as assigned.
9. Monitors time and attendance system for payroll.
10. Consults with Unit Manager/Assistant Manager regarding human resource issues (i.e. disciplinary actions and performance appraisals).
11. Meets customer and corporate foodservice related satisfaction standards.
12. Performs unit quality control measures, identifies problems or deficiencies, assist in development of and implements corrective action.
13. Ensures compliance with all regulatory agency standards and all departmental and organizational policies and procedures. F.S. Supervisor/2
14. Ensures compliance with all departmental requirements for in-service training, employee orientation and training, and timely submission of department reports.
15. Assists unit manager, assistant manager to ensure that department goals are accomplished.
16. Orients/works with dietetic interns, as assigned.
17. Completes department projects, as assigned.
18. Conduct employee meetings, as assigned.
19. Attends and contributes to department meetings.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
**Position** Catering Supervisor (Customer-Focused/High-End Events)
**Location** US:IL:Chicago
**Req ID** 20749
View Now
0
Manager, Technical Customer Support, Focused Services
75026 Plano, Texas
Palo Alto Networks
Posted today
Job Viewed
Job Description
**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
**Your Career**
It's not about making a sale. It's about providing the most secure environment for our customers' digital transactions. In this role, you'll continue building on our mission by helping secure our clients' environment and ensure their repeat business and future endorsement. You will be in charge of leading a technical support team that will help identify and fix complex issues in our established clients' networks, while handling critical issues through your team's support. You'll be responsible for the daily operations of your team to ensure they achieve their goals while meeting the needs of the customers.
**Your Impact:**
Operational Leadership and Team Management:
+ Guide the daily activities of a team of Designated Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency
+ Mentor and guide engineers to enhance both technical expertise and soft skills. Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives
+ Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations
Technical Oversight and Customer Engagement:
+ Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes
+ Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions to underline the value of services offered
+ Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements
Strategic Collaboration and Accountability:
+ Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs
+ Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions
+ Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions
Change and Crisis Management:
+ Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support
+ Anticipate and proactively manage escalations at the case and account levels using AI-driven insights and prediction models
+ Provide weekend and holiday on-call support on an as-needed basis
**Your Experience**
Leadership and Management:
+ 8+ years in technical support, with at least 3 years experience in a management OR lead role in a high-touch or white-glove support environment
+ Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements
+ Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines
Technical Expertise and Problem Solving:
+ Expertise in handling incidents and troubleshooting in network security, cloud security, or enterprise IT environments
+ Experience in Network and Cloud Security industries, with familiarity in network infrastructure components such as routers, switches, firewalls, and VPN solutions (Checkpoint, Juniper (Netscreen), Fortinet, Cisco)
Collaboration and Communication:
+ Experienced in working with Sales, Product, and Engineering teams to refine support strategies and improve product supportability
+ Excellent communication skills with strong executive presence, adept at managing stakeholder relationships, leading high-level customer engagements, Post-Incident Reviews (PIRs), and Quarterly Business Reviews (QBRs)
+ Skilled in AI-driven analytics, ITIL frameworks, and using case management systems (e.g., Salesforce, ServiceNow, JIRA). Proficient in conducting trend analysis for proactive support
**The Team**
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
**Compensation Disclosure**
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $ - $ /YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( .
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
**Your Career**
It's not about making a sale. It's about providing the most secure environment for our customers' digital transactions. In this role, you'll continue building on our mission by helping secure our clients' environment and ensure their repeat business and future endorsement. You will be in charge of leading a technical support team that will help identify and fix complex issues in our established clients' networks, while handling critical issues through your team's support. You'll be responsible for the daily operations of your team to ensure they achieve their goals while meeting the needs of the customers.
**Your Impact:**
Operational Leadership and Team Management:
+ Guide the daily activities of a team of Designated Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency
+ Mentor and guide engineers to enhance both technical expertise and soft skills. Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives
+ Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations
Technical Oversight and Customer Engagement:
+ Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes
+ Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions to underline the value of services offered
+ Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements
Strategic Collaboration and Accountability:
+ Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs
+ Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions
+ Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions
Change and Crisis Management:
+ Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support
+ Anticipate and proactively manage escalations at the case and account levels using AI-driven insights and prediction models
+ Provide weekend and holiday on-call support on an as-needed basis
**Your Experience**
Leadership and Management:
+ 8+ years in technical support, with at least 3 years experience in a management OR lead role in a high-touch or white-glove support environment
+ Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements
+ Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines
Technical Expertise and Problem Solving:
+ Expertise in handling incidents and troubleshooting in network security, cloud security, or enterprise IT environments
+ Experience in Network and Cloud Security industries, with familiarity in network infrastructure components such as routers, switches, firewalls, and VPN solutions (Checkpoint, Juniper (Netscreen), Fortinet, Cisco)
Collaboration and Communication:
+ Experienced in working with Sales, Product, and Engineering teams to refine support strategies and improve product supportability
+ Excellent communication skills with strong executive presence, adept at managing stakeholder relationships, leading high-level customer engagements, Post-Incident Reviews (PIRs), and Quarterly Business Reviews (QBRs)
+ Skilled in AI-driven analytics, ITIL frameworks, and using case management systems (e.g., Salesforce, ServiceNow, JIRA). Proficient in conducting trend analysis for proactive support
**The Team**
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
**Compensation Disclosure**
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $ - $ /YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( .
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
View Now
1
Customer Success Support
77327 Bronson, Texas
ValueAdd Research and Analytics Solutions LLP
Posted 8 days ago
Job Viewed
Job Description
This is a remote position.
As a Customer Success Support at ValueAdd Research and Analytics Solutions LLP, you will play a crucial role in ensuring our clients receive exceptional service and support. You will be the primary point of contact for addressing customer inquiries, resolving issues, and maintaining strong relationships with our clients.
Responsibilities: Provide timely and effective support to customers via phone, email, and chat. Assist customers with product-related questions, technical issues, and account management. Proactively identify and address customer needs to enhance their overall experience. Collaborate with internal teams to resolve customer issues and improve service delivery. Track and analyze customer interactions to identify trends and opportunities for improvement. Requirements: Prior experience in customer service or support role. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to multitask and prioritize in a fast-paced environment. Proficiency in CRM software and Microsoft Office suite. Qualifications: Bachelor's degree in Business Administration or related field. Customer service certification is a plus. Benefits: Competitive salary and benefits package. Opportunity for career growth and development. Dynamic and collaborative work environment. Work-life balance initiatives. RequirementsPrior experience in customer service or support role.Excellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.Ability to multitask and prioritize in a fast-paced environment.Proficiency in CRM software and Microsoft Office suite. BenefitsCompetitive salary and benefits package.Opportunity for career growth and development.Dynamic and collaborative work environment.Work-life balance initiatives.
Apply Now
2
Manager, Technical Customer Support, Focused Services, Cortex
95054 Santa Clara, California
Palo Alto Networks
Posted 1 day ago
Job Viewed
Job Description
**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
**Your Career**
It's not about making a sale. It's about providing the most secure environment for our customers' digital transactions. In this role, you'll continue building on our mission by helping secure our clients' environment and ensure their repeat business and future endorsement. You will be in charge of leading a technical support team that will help identify and fix complex issues in our established clients' networks, while handling critical issues through your team's support. You'll be responsible for the daily operations of your team to ensure they achieve their goals while meeting the needs of the customers.
**Your Impact**
Operational Leadership and Team Management:
+ Guide the daily activities of a team of Designated Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency
+ Mentor and guide engineers to enhance both technical expertise and soft skills. Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives
+ Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations
Technical Oversight and Customer Engagement:
+ Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes
+ Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions to underline the value of services offered
+ Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements
Strategic Collaboration and Accountability:
+ Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs
+ Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions
+ Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions
Change and Crisis Management:
+ Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support
+ Anticipate and proactively manage escalations at the case and account levels using AI-driven insights and prediction models
+ Provide weekend and holiday on-call support on an as-needed basis
**Your Experience**
Leadership and Management:
+ 8+ years in technical support, with at least 3 years experience in a management OR lead role in a high-touch or white-glove support environment
+ Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements
+ Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines
Technical Expertise and Problem Solving:
+ Experience in handling incidents and troubleshooting in network security, cloud security, or enterprise IT environments
+ Technical experience in the Endpoint and Cloud Security Industry is preferred
+ Knowledge of Enterprise Endpoint technologies, security and cutting-edge infrastructures
Collaboration and Communication:
+ Experienced in working with Sales, Product, and Engineering teams to refine support strategies and improve product supportability
+ Excellent communication skills with strong executive presence, adept at managing stakeholder relationships, leading high-level customer engagements, Post-Incident Reviews (PIRs), and Quarterly Business Reviews (QBRs)
+ Skilled in AI-driven analytics, ITIL frameworks, and using case management systems (e.g., Salesforce, ServiceNow, JIRA). Proficient in conducting trend analysis for proactive support
**The Team**
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
**Compensation Disclosure**
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $ - $ /YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( .
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
**Your Career**
It's not about making a sale. It's about providing the most secure environment for our customers' digital transactions. In this role, you'll continue building on our mission by helping secure our clients' environment and ensure their repeat business and future endorsement. You will be in charge of leading a technical support team that will help identify and fix complex issues in our established clients' networks, while handling critical issues through your team's support. You'll be responsible for the daily operations of your team to ensure they achieve their goals while meeting the needs of the customers.
**Your Impact**
Operational Leadership and Team Management:
+ Guide the daily activities of a team of Designated Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency
+ Mentor and guide engineers to enhance both technical expertise and soft skills. Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives
+ Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations
Technical Oversight and Customer Engagement:
+ Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes
+ Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions to underline the value of services offered
+ Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements
Strategic Collaboration and Accountability:
+ Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs
+ Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions
+ Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions
Change and Crisis Management:
+ Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support
+ Anticipate and proactively manage escalations at the case and account levels using AI-driven insights and prediction models
+ Provide weekend and holiday on-call support on an as-needed basis
**Your Experience**
Leadership and Management:
+ 8+ years in technical support, with at least 3 years experience in a management OR lead role in a high-touch or white-glove support environment
+ Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements
+ Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines
Technical Expertise and Problem Solving:
+ Experience in handling incidents and troubleshooting in network security, cloud security, or enterprise IT environments
+ Technical experience in the Endpoint and Cloud Security Industry is preferred
+ Knowledge of Enterprise Endpoint technologies, security and cutting-edge infrastructures
Collaboration and Communication:
+ Experienced in working with Sales, Product, and Engineering teams to refine support strategies and improve product supportability
+ Excellent communication skills with strong executive presence, adept at managing stakeholder relationships, leading high-level customer engagements, Post-Incident Reviews (PIRs), and Quarterly Business Reviews (QBRs)
+ Skilled in AI-driven analytics, ITIL frameworks, and using case management systems (e.g., Salesforce, ServiceNow, JIRA). Proficient in conducting trend analysis for proactive support
**The Team**
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
**Compensation Disclosure**
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $ - $ /YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( .
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
View Now
3
Manager, Technical Customer Support, Focused Services, Cortex
75026 Plano, Texas
Palo Alto Networks
Posted today
Job Viewed
Job Description
**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
**Your Career**
It's not about making a sale. It's about providing the most secure environment for our customers' digital transactions. In this role, you'll continue building on our mission by helping secure our clients' environment and ensure their repeat business and future endorsement. You will be in charge of leading a technical support team that will help identify and fix complex issues in our established clients' networks, while handling critical issues through your team's support. You'll be responsible for the daily operations of your team to ensure they achieve their goals while meeting the needs of the customers.
**Your Impact**
Operational Leadership and Team Management:
+ Guide the daily activities of a team of Designated Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency
+ Mentor and guide engineers to enhance both technical expertise and soft skills. Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives
+ Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations
Technical Oversight and Customer Engagement:
+ Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes
+ Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions to underline the value of services offered
+ Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements
Strategic Collaboration and Accountability:
+ Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs
+ Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions
+ Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions
Change and Crisis Management:
+ Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support
+ Anticipate and proactively manage escalations at the case and account levels using AI-driven insights and prediction models
+ Provide weekend and holiday on-call support on an as-needed basis
**Your Experience**
Leadership and Management:
+ 8+ years in technical support, with at least 3 years experience in a management OR lead role in a high-touch or white-glove support environment
+ Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements
+ Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines
Technical Expertise and Problem Solving:
+ Experience in handling incidents and troubleshooting in network security, cloud security, or enterprise IT environments
+ Technical experience in the Endpoint and Cloud Security Industry is preferred
+ Knowledge of Enterprise Endpoint technologies, security and cutting-edge infrastructures
Collaboration and Communication:
+ Experienced in working with Sales, Product, and Engineering teams to refine support strategies and improve product supportability
+ Excellent communication skills with strong executive presence, adept at managing stakeholder relationships, leading high-level customer engagements, Post-Incident Reviews (PIRs), and Quarterly Business Reviews (QBRs)
+ Skilled in AI-driven analytics, ITIL frameworks, and using case management systems (e.g., Salesforce, ServiceNow, JIRA). Proficient in conducting trend analysis for proactive support
**The Team**
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
**Compensation Disclosure**
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $ - $ /YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( .
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
**Your Career**
It's not about making a sale. It's about providing the most secure environment for our customers' digital transactions. In this role, you'll continue building on our mission by helping secure our clients' environment and ensure their repeat business and future endorsement. You will be in charge of leading a technical support team that will help identify and fix complex issues in our established clients' networks, while handling critical issues through your team's support. You'll be responsible for the daily operations of your team to ensure they achieve their goals while meeting the needs of the customers.
**Your Impact**
Operational Leadership and Team Management:
+ Guide the daily activities of a team of Designated Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency
+ Mentor and guide engineers to enhance both technical expertise and soft skills. Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives
+ Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations
Technical Oversight and Customer Engagement:
+ Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes
+ Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions to underline the value of services offered
+ Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements
Strategic Collaboration and Accountability:
+ Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs
+ Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions
+ Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions
Change and Crisis Management:
+ Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support
+ Anticipate and proactively manage escalations at the case and account levels using AI-driven insights and prediction models
+ Provide weekend and holiday on-call support on an as-needed basis
**Your Experience**
Leadership and Management:
+ 8+ years in technical support, with at least 3 years experience in a management OR lead role in a high-touch or white-glove support environment
+ Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements
+ Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines
Technical Expertise and Problem Solving:
+ Experience in handling incidents and troubleshooting in network security, cloud security, or enterprise IT environments
+ Technical experience in the Endpoint and Cloud Security Industry is preferred
+ Knowledge of Enterprise Endpoint technologies, security and cutting-edge infrastructures
Collaboration and Communication:
+ Experienced in working with Sales, Product, and Engineering teams to refine support strategies and improve product supportability
+ Excellent communication skills with strong executive presence, adept at managing stakeholder relationships, leading high-level customer engagements, Post-Incident Reviews (PIRs), and Quarterly Business Reviews (QBRs)
+ Skilled in AI-driven analytics, ITIL frameworks, and using case management systems (e.g., Salesforce, ServiceNow, JIRA). Proficient in conducting trend analysis for proactive support
**The Team**
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
**Compensation Disclosure**
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $ - $ /YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( .
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
View Now
4
Customer Success Manager
85067 Phoenix, Arizona
Cleo
Posted 2 days ago
Job Viewed
Job Description
**Customer Success Manager**
Remote
**What You Will Be Doing**
+ Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled.
+ Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey.
+ Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews.
+ Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers.
+ Understand our customers' organizational structure and develop relationships with key business stakeholders.s
+ Understand our customers' business and link customer goals to compelling solutions to be delivered.
+ Proactively assist in problem resolution, both internally and externally
+ Maintain accurate records, including detailed documentation of customer service actions and discussions.
+ Escalate issues appropriately to Services, Support, Product, etc.
+ Develop compelling recommendations with strong close rates for add-on business.
+ Invest in developing both yourself and others, and contribute to organizational efforts as required.
**Your Qualifications**
+ 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field
+ Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives
+ Proven ability to work in a fluid environment, with limited processes
+ Excellent communication and presentation skills directed at both business-oriented and technical audiences
**A few things we have to offer:**
+ Compensation: $75,000 - $100,000 + Bonus potential
+ Great Healthcare + Dental + Vision
+ Flexible PTO
+ Culture of support, encouraging Life-Work balance
+ 401k match
+ FSA and HSA options
+ Employee Assistance Program
+ Paid Parental Leave
+ Representing a company with 4,000+ clients and a 99% retention rate
+ Accelerated title and salary growth potential
+ A fun and energetic work environment that makes you excited to go to work every day
_Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law._
Create a Job Alert
Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.
Remote
**What You Will Be Doing**
+ Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled.
+ Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey.
+ Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews.
+ Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers.
+ Understand our customers' organizational structure and develop relationships with key business stakeholders.s
+ Understand our customers' business and link customer goals to compelling solutions to be delivered.
+ Proactively assist in problem resolution, both internally and externally
+ Maintain accurate records, including detailed documentation of customer service actions and discussions.
+ Escalate issues appropriately to Services, Support, Product, etc.
+ Develop compelling recommendations with strong close rates for add-on business.
+ Invest in developing both yourself and others, and contribute to organizational efforts as required.
**Your Qualifications**
+ 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field
+ Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives
+ Proven ability to work in a fluid environment, with limited processes
+ Excellent communication and presentation skills directed at both business-oriented and technical audiences
**A few things we have to offer:**
+ Compensation: $75,000 - $100,000 + Bonus potential
+ Great Healthcare + Dental + Vision
+ Flexible PTO
+ Culture of support, encouraging Life-Work balance
+ 401k match
+ FSA and HSA options
+ Employee Assistance Program
+ Paid Parental Leave
+ Representing a company with 4,000+ clients and a 99% retention rate
+ Accelerated title and salary growth potential
+ A fun and energetic work environment that makes you excited to go to work every day
_Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law._
Create a Job Alert
Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.
View Now
5
Customer Success Manager
99811 Juneau, Alaska
Cleo
Posted 2 days ago
Job Viewed
Job Description
**Customer Success Manager**
Remote
**What You Will Be Doing**
+ Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled.
+ Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey.
+ Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews.
+ Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers.
+ Understand our customers' organizational structure and develop relationships with key business stakeholders.s
+ Understand our customers' business and link customer goals to compelling solutions to be delivered.
+ Proactively assist in problem resolution, both internally and externally
+ Maintain accurate records, including detailed documentation of customer service actions and discussions.
+ Escalate issues appropriately to Services, Support, Product, etc.
+ Develop compelling recommendations with strong close rates for add-on business.
+ Invest in developing both yourself and others, and contribute to organizational efforts as required.
**Your Qualifications**
+ 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field
+ Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives
+ Proven ability to work in a fluid environment, with limited processes
+ Excellent communication and presentation skills directed at both business-oriented and technical audiences
**A few things we have to offer:**
+ Compensation: $75,000 - $100,000 + Bonus potential
+ Great Healthcare + Dental + Vision
+ Flexible PTO
+ Culture of support, encouraging Life-Work balance
+ 401k match
+ FSA and HSA options
+ Employee Assistance Program
+ Paid Parental Leave
+ Representing a company with 4,000+ clients and a 99% retention rate
+ Accelerated title and salary growth potential
+ A fun and energetic work environment that makes you excited to go to work every day
_Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law._
Create a Job Alert
Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.
Remote
**What You Will Be Doing**
+ Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled.
+ Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey.
+ Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews.
+ Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers.
+ Understand our customers' organizational structure and develop relationships with key business stakeholders.s
+ Understand our customers' business and link customer goals to compelling solutions to be delivered.
+ Proactively assist in problem resolution, both internally and externally
+ Maintain accurate records, including detailed documentation of customer service actions and discussions.
+ Escalate issues appropriately to Services, Support, Product, etc.
+ Develop compelling recommendations with strong close rates for add-on business.
+ Invest in developing both yourself and others, and contribute to organizational efforts as required.
**Your Qualifications**
+ 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field
+ Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives
+ Proven ability to work in a fluid environment, with limited processes
+ Excellent communication and presentation skills directed at both business-oriented and technical audiences
**A few things we have to offer:**
+ Compensation: $75,000 - $100,000 + Bonus potential
+ Great Healthcare + Dental + Vision
+ Flexible PTO
+ Culture of support, encouraging Life-Work balance
+ 401k match
+ FSA and HSA options
+ Employee Assistance Program
+ Paid Parental Leave
+ Representing a company with 4,000+ clients and a 99% retention rate
+ Accelerated title and salary growth potential
+ A fun and energetic work environment that makes you excited to go to work every day
_Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law._
Create a Job Alert
Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.
View Now
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6
Customer Success Manager
36107 Montgomery, Alabama
Cleo
Posted 2 days ago
Job Viewed
Job Description
**Customer Success Manager**
Remote
**What You Will Be Doing**
+ Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled.
+ Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey.
+ Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews.
+ Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers.
+ Understand our customers' organizational structure and develop relationships with key business stakeholders.s
+ Understand our customers' business and link customer goals to compelling solutions to be delivered.
+ Proactively assist in problem resolution, both internally and externally
+ Maintain accurate records, including detailed documentation of customer service actions and discussions.
+ Escalate issues appropriately to Services, Support, Product, etc.
+ Develop compelling recommendations with strong close rates for add-on business.
+ Invest in developing both yourself and others, and contribute to organizational efforts as required.
**Your Qualifications**
+ 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field
+ Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives
+ Proven ability to work in a fluid environment, with limited processes
+ Excellent communication and presentation skills directed at both business-oriented and technical audiences
**A few things we have to offer:**
+ Compensation: $75,000 - $100,000 + Bonus potential
+ Great Healthcare + Dental + Vision
+ Flexible PTO
+ Culture of support, encouraging Life-Work balance
+ 401k match
+ FSA and HSA options
+ Employee Assistance Program
+ Paid Parental Leave
+ Representing a company with 4,000+ clients and a 99% retention rate
+ Accelerated title and salary growth potential
+ A fun and energetic work environment that makes you excited to go to work every day
_Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law._
Create a Job Alert
Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.
Remote
**What You Will Be Doing**
+ Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled.
+ Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey.
+ Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews.
+ Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers.
+ Understand our customers' organizational structure and develop relationships with key business stakeholders.s
+ Understand our customers' business and link customer goals to compelling solutions to be delivered.
+ Proactively assist in problem resolution, both internally and externally
+ Maintain accurate records, including detailed documentation of customer service actions and discussions.
+ Escalate issues appropriately to Services, Support, Product, etc.
+ Develop compelling recommendations with strong close rates for add-on business.
+ Invest in developing both yourself and others, and contribute to organizational efforts as required.
**Your Qualifications**
+ 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field
+ Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives
+ Proven ability to work in a fluid environment, with limited processes
+ Excellent communication and presentation skills directed at both business-oriented and technical audiences
**A few things we have to offer:**
+ Compensation: $75,000 - $100,000 + Bonus potential
+ Great Healthcare + Dental + Vision
+ Flexible PTO
+ Culture of support, encouraging Life-Work balance
+ 401k match
+ FSA and HSA options
+ Employee Assistance Program
+ Paid Parental Leave
+ Representing a company with 4,000+ clients and a 99% retention rate
+ Accelerated title and salary growth potential
+ A fun and energetic work environment that makes you excited to go to work every day
_Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law._
Create a Job Alert
Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.
View Now
7
Customer Success Manager
02454
Stratasys
Posted 2 days ago
Job Viewed
Job Description
Customer Success Manager
Location:
Waltham, MA, US
Job ID:
54474
Category:
Sales and Business development
**Stratasys is a world leader in 3D printing!**
**Stratasys** is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consumer products and healthcare. Through smart and connected 3D printers, polymer materials, a software ecosystem, and parts on demand, Stratasys solutions deliver competitive advantages at every stage in the product value chain. The world's leading organizations turn to Stratasys to transform product design, bring agility to manufacturing and supply chains, and improve patient care.
**Software Customer Success Manager** . This role is pivotal in ensuring our customers achieve success and maximize value from their GrabCAD software investment-driving long-term adoption, satisfaction, and renewals. It combines deep industry knowledge in additive manufacturing with a data-driven approach to engagement, strong cross-functional collaboration, and meaningful customer relationships.
**Key Responsibilities**
+ Act as the **primary software advocate** -externally with customers and internally with cross-functional teams-championing adoption of GrabCAD software and best practices.
+ **Drive customer adoption and satisfaction** by deeply understanding user goals and aligning software capabilities with Stratasys key use cases in automotive, aerospace, and manufacturing.
+ Build and maintain strong, proactive relationships with customers through regular check-ins, strategic reviews, and hands-on support.
+ Use **customer usage data and behavioral insights** to map success journeys, identify friction points, and time interventions such as onboarding, implementation, and targeted enablement.
+ **Lead customer onboarding, deep dive training, and nurturing engagements** to ensure successful rollout and long-term engagement.
+ Serve as the **primary point of contact** for resolving issues and ensuring customers are progressing toward measurable outcomes.
+ Work closely with **internal and external sales teams, including Application Engineers (AEs),** to ensure software is correctly positioned during both pre-sales and post-sales engagement.
+ **Participate in cross-functional initiatives** to streamline and optimize the full customer experience and engagement lifecycle-from first contact through long-term renewal.
+ Serve as the **lead CSM example for our global sales channel** , acting as a mentor, point of escalation, and trusted resource to enable adoption success across partner-led engagements.
+ Identify expansion opportunities and collaborate with sales to position value, remove obstacles, and close renewal and upsell deals.
+ Partner with product, engineering, and marketing teams to close feedback loops and provide insights that shape roadmap, packaging, and positioning decisions.
**Customer Success KPIs**
+ Number of strategic customer engagements (e.g., onboarding calls, success reviews, enablement sessions).
+ Improvement in customer adoption metrics (e.g., active users, feature usage growth, workflow integration).
+ Tracking and influence of key CS metrics such as customer health scores, time-to-value, and expansion potential.
+ Primary success metric: **customer utilization and adoption metrics** , with long term metrics around ARR and growth (12+ months).
**Industry & Product Expertise**
+ Demonstrate a deep understanding of the **automotive, aerospace, and manufacturing** industries.
+ Effectively communicate how **3D printing and GrabCAD software** drive business outcomes in design, production, and operations.
+ Stay informed on industry trends and evolving customer needs to provide relevant, strategic guidance.
+ Help shape product development by relaying insights and patterns from the field.
**Required Qualifications**
+ Bachelor's degree in Engineering, preferably Mechanical or Aerospace.
+ Minimum 5 years of experience in **additive manufacturing** with a focus on customer adoption and application development.
+ 5 Years or more **customer success management or similar customer-facing roles** .
+ Strong knowledge of the **GrabCAD software suite** and its industrial applications.
**Preferred Qualifications**
+ Proficiency with CAD and build preparation tools (e.g., Materialise Magics, Netfabb, Insight, GrabCAD, Solidworks, Creo, Onshape, etc).
+ Familiarity with **topology optimization** , generative design, Finite Element Analysis (FEA) and AM process simulation tools.
+ Excellent communication skills with the ability to explain complex technical concepts to both technical and executive audiences.
+ Strong **analytical mindset** , with experience using data to drive strategic decisions and optimize customer engagement.
+ Familiarity with CS platforms (e.g., Gainsight, Salesforce, HubSpot, ChurnZero) or similar CRM/data tools is a plus.
+ Willingness to travel to customer sites as needed.
_This is a senior individual contributor role with high visibility and influence across customer accounts, internal teams, and partner channels. It is ideal for someone who enjoys combining strategic customer engagement with technical fluency-and who wants to make a measurable impact on adoption, satisfaction, and customer lifetime value in a rapidly evolving software and manufacturing ecosystem._
+ **AR / Advanced Collections in Oracle**
**Travel required: None**
We believe our people are the heart of our success. That's why we've designed a comprehensive Total Rewards program that goes beyond the basics and supports our _People First_ strategy. When you join Stratasys, you'll gain access to benefits and perks that will support you and your family both inside and outside of work.
For this position, the typical annual starting base salary is from $base salary, which does not include variable incentive pay. This range represents a good faith estimate for this position. Your individual base pay will depend on your skills, qualifications, geographical location, and/or experiences.
**What you will be part of:**
+ **Company Overview -** **Our Culture and Values -** **Our Sustainability "3D Printing a Better Tomorrow"** **_-_** **Our Locations** **_-_** **Check out our Video -** perform this job successfully** , an individual must be able to perform each essential duty satisfactorily. Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
**Stratasys** is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. Please view Equal Employment Opportunity Posters provided by OFCCP here
Location:
Waltham, MA, US
Job ID:
54474
Category:
Sales and Business development
**Stratasys is a world leader in 3D printing!**
**Stratasys** is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consumer products and healthcare. Through smart and connected 3D printers, polymer materials, a software ecosystem, and parts on demand, Stratasys solutions deliver competitive advantages at every stage in the product value chain. The world's leading organizations turn to Stratasys to transform product design, bring agility to manufacturing and supply chains, and improve patient care.
**Software Customer Success Manager** . This role is pivotal in ensuring our customers achieve success and maximize value from their GrabCAD software investment-driving long-term adoption, satisfaction, and renewals. It combines deep industry knowledge in additive manufacturing with a data-driven approach to engagement, strong cross-functional collaboration, and meaningful customer relationships.
**Key Responsibilities**
+ Act as the **primary software advocate** -externally with customers and internally with cross-functional teams-championing adoption of GrabCAD software and best practices.
+ **Drive customer adoption and satisfaction** by deeply understanding user goals and aligning software capabilities with Stratasys key use cases in automotive, aerospace, and manufacturing.
+ Build and maintain strong, proactive relationships with customers through regular check-ins, strategic reviews, and hands-on support.
+ Use **customer usage data and behavioral insights** to map success journeys, identify friction points, and time interventions such as onboarding, implementation, and targeted enablement.
+ **Lead customer onboarding, deep dive training, and nurturing engagements** to ensure successful rollout and long-term engagement.
+ Serve as the **primary point of contact** for resolving issues and ensuring customers are progressing toward measurable outcomes.
+ Work closely with **internal and external sales teams, including Application Engineers (AEs),** to ensure software is correctly positioned during both pre-sales and post-sales engagement.
+ **Participate in cross-functional initiatives** to streamline and optimize the full customer experience and engagement lifecycle-from first contact through long-term renewal.
+ Serve as the **lead CSM example for our global sales channel** , acting as a mentor, point of escalation, and trusted resource to enable adoption success across partner-led engagements.
+ Identify expansion opportunities and collaborate with sales to position value, remove obstacles, and close renewal and upsell deals.
+ Partner with product, engineering, and marketing teams to close feedback loops and provide insights that shape roadmap, packaging, and positioning decisions.
**Customer Success KPIs**
+ Number of strategic customer engagements (e.g., onboarding calls, success reviews, enablement sessions).
+ Improvement in customer adoption metrics (e.g., active users, feature usage growth, workflow integration).
+ Tracking and influence of key CS metrics such as customer health scores, time-to-value, and expansion potential.
+ Primary success metric: **customer utilization and adoption metrics** , with long term metrics around ARR and growth (12+ months).
**Industry & Product Expertise**
+ Demonstrate a deep understanding of the **automotive, aerospace, and manufacturing** industries.
+ Effectively communicate how **3D printing and GrabCAD software** drive business outcomes in design, production, and operations.
+ Stay informed on industry trends and evolving customer needs to provide relevant, strategic guidance.
+ Help shape product development by relaying insights and patterns from the field.
**Required Qualifications**
+ Bachelor's degree in Engineering, preferably Mechanical or Aerospace.
+ Minimum 5 years of experience in **additive manufacturing** with a focus on customer adoption and application development.
+ 5 Years or more **customer success management or similar customer-facing roles** .
+ Strong knowledge of the **GrabCAD software suite** and its industrial applications.
**Preferred Qualifications**
+ Proficiency with CAD and build preparation tools (e.g., Materialise Magics, Netfabb, Insight, GrabCAD, Solidworks, Creo, Onshape, etc).
+ Familiarity with **topology optimization** , generative design, Finite Element Analysis (FEA) and AM process simulation tools.
+ Excellent communication skills with the ability to explain complex technical concepts to both technical and executive audiences.
+ Strong **analytical mindset** , with experience using data to drive strategic decisions and optimize customer engagement.
+ Familiarity with CS platforms (e.g., Gainsight, Salesforce, HubSpot, ChurnZero) or similar CRM/data tools is a plus.
+ Willingness to travel to customer sites as needed.
_This is a senior individual contributor role with high visibility and influence across customer accounts, internal teams, and partner channels. It is ideal for someone who enjoys combining strategic customer engagement with technical fluency-and who wants to make a measurable impact on adoption, satisfaction, and customer lifetime value in a rapidly evolving software and manufacturing ecosystem._
+ **AR / Advanced Collections in Oracle**
**Travel required: None**
We believe our people are the heart of our success. That's why we've designed a comprehensive Total Rewards program that goes beyond the basics and supports our _People First_ strategy. When you join Stratasys, you'll gain access to benefits and perks that will support you and your family both inside and outside of work.
For this position, the typical annual starting base salary is from $base salary, which does not include variable incentive pay. This range represents a good faith estimate for this position. Your individual base pay will depend on your skills, qualifications, geographical location, and/or experiences.
**What you will be part of:**
+ **Company Overview -** **Our Culture and Values -** **Our Sustainability "3D Printing a Better Tomorrow"** **_-_** **Our Locations** **_-_** **Check out our Video -** perform this job successfully** , an individual must be able to perform each essential duty satisfactorily. Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
**Stratasys** is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. Please view Equal Employment Opportunity Posters provided by OFCCP here
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8
Customer Success Manager
02133 Boston, Kentucky
Cleo
Posted 2 days ago
Job Viewed
Job Description
**Customer Success Manager**
Remote
**What You Will Be Doing**
+ Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled.
+ Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey.
+ Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews.
+ Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers.
+ Understand our customers' organizational structure and develop relationships with key business stakeholders.s
+ Understand our customers' business and link customer goals to compelling solutions to be delivered.
+ Proactively assist in problem resolution, both internally and externally
+ Maintain accurate records, including detailed documentation of customer service actions and discussions.
+ Escalate issues appropriately to Services, Support, Product, etc.
+ Develop compelling recommendations with strong close rates for add-on business.
+ Invest in developing both yourself and others, and contribute to organizational efforts as required.
**Your Qualifications**
+ 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field
+ Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives
+ Proven ability to work in a fluid environment, with limited processes
+ Excellent communication and presentation skills directed at both business-oriented and technical audiences
**A few things we have to offer:**
+ Compensation: $75,000 - $100,000 + Bonus potential
+ Great Healthcare + Dental + Vision
+ Flexible PTO
+ Culture of support, encouraging Life-Work balance
+ 401k match
+ FSA and HSA options
+ Employee Assistance Program
+ Paid Parental Leave
+ Representing a company with 4,000+ clients and a 99% retention rate
+ Accelerated title and salary growth potential
+ A fun and energetic work environment that makes you excited to go to work every day
_Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law._
Create a Job Alert
Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.
Remote
**What You Will Be Doing**
+ Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled.
+ Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey.
+ Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews.
+ Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers.
+ Understand our customers' organizational structure and develop relationships with key business stakeholders.s
+ Understand our customers' business and link customer goals to compelling solutions to be delivered.
+ Proactively assist in problem resolution, both internally and externally
+ Maintain accurate records, including detailed documentation of customer service actions and discussions.
+ Escalate issues appropriately to Services, Support, Product, etc.
+ Develop compelling recommendations with strong close rates for add-on business.
+ Invest in developing both yourself and others, and contribute to organizational efforts as required.
**Your Qualifications**
+ 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field
+ Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives
+ Proven ability to work in a fluid environment, with limited processes
+ Excellent communication and presentation skills directed at both business-oriented and technical audiences
**A few things we have to offer:**
+ Compensation: $75,000 - $100,000 + Bonus potential
+ Great Healthcare + Dental + Vision
+ Flexible PTO
+ Culture of support, encouraging Life-Work balance
+ 401k match
+ FSA and HSA options
+ Employee Assistance Program
+ Paid Parental Leave
+ Representing a company with 4,000+ clients and a 99% retention rate
+ Accelerated title and salary growth potential
+ A fun and energetic work environment that makes you excited to go to work every day
_Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law._
Create a Job Alert
Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.
View Now
9