414 Customer Focused Professionals jobs in Tampa
Customer Success Manager
33602 Tampa, Florida
$75000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a fast-growing SaaS company, is seeking a dedicated and proactive Customer Success Manager to join their vibrant team. This role is based in Tampa, Florida, US , and requires a strong commitment to client satisfaction and retention. As a Customer Success Manager, you will be the primary point of contact for a portfolio of key accounts, ensuring they derive maximum value from our products and services. You will build strong relationships, understand client business objectives, and provide strategic guidance to help them achieve their goals. This includes onboarding new clients, delivering training, monitoring account health, identifying upsell and cross-sell opportunities, and proactively addressing any potential issues. The ideal candidate is a natural relationship builder, possesses excellent communication skills, and has a passion for helping customers succeed.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage a portfolio of client accounts, fostering strong, long-term relationships.
- Develop a deep understanding of client needs and business goals.
- Onboard new clients, ensuring a smooth and successful implementation process.
- Provide ongoing training and support to clients to maximize product adoption and value.
- Monitor client usage and health metrics, identifying at-risk accounts and developing retention strategies.
- Proactively identify opportunities for clients to leverage additional features or services (upsell/cross-sell).
- Serve as a liaison between clients and internal teams (e.g., product, sales, support) to resolve issues and advocate for client needs.
- Conduct regular business reviews with clients to demonstrate value and identify areas for improvement.
- Contribute to the development of customer success best practices and resources.
- Gather client feedback and share insights with product and sales teams to inform future development.
Qualifications:
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- 3+ years of experience in customer success, account management, or a similar client-facing role, preferably in SaaS.
- Proven ability to build and maintain strong client relationships.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Experience with CRM software (e.g., Salesforce) and customer success platforms.
- Ability to understand and articulate technical product features and benefits.
- High level of organization and attention to detail.
- Passion for customer advocacy and driving customer satisfaction.
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0
Customer Success Manager
33602 Tampa, Florida
$70000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and proactive Customer Success Manager to join their vibrant team in Tampa, Florida, US . This role operates on a hybrid model, blending remote flexibility with essential in-office collaboration. As a Customer Success Manager, you will be the primary advocate for our clients, ensuring they derive maximum value from our products and services. You will build strong relationships, understand their business objectives, and guide them through their entire customer journey. Your goal is to drive customer satisfaction, retention, and growth through proactive engagement and strategic support. You will be instrumental in identifying upsell and cross-sell opportunities by deeply understanding customer needs and product capabilities.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and nurture long-term relationships with a portfolio of key clients.
- Onboard new customers, ensuring a smooth transition and successful initial adoption of our solutions.
- Proactively monitor customer health, identifying risks and implementing strategies to mitigate churn.
- Conduct regular check-ins and business reviews with clients to ensure they are achieving their desired outcomes.
- Educate customers on product features, best practices, and new releases to maximize usage and value.
- Serve as the voice of the customer internally, providing feedback to product, sales, and marketing teams.
- Identify opportunities for customer advocacy, such as testimonials and case studies.
- Manage customer escalations effectively, working with internal teams to resolve issues promptly.
- Track and analyze key customer success metrics, reporting on trends and insights.
- Collaborate with the sales team to identify and facilitate expansion opportunities within existing accounts.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- 3-5 years of experience in customer success, account management, client services, or a similar client-facing role.
- Proven ability to build and maintain strong relationships with diverse stakeholders.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to identifying and addressing customer needs.
- Experience in a SaaS or technology-related industry is a significant plus.
- Proficiency with CRM software (e.g., Salesforce) and customer success platforms.
- Ability to manage multiple accounts and priorities effectively.
- Demonstrated understanding of customer lifecycle management.
- A passion for helping customers succeed and achieve their goals.
Apply Now
1
Customer Success Manager
32204 Riverview, Florida
$70000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking a proactive and customer-centric Customer Success Manager to ensure their clients achieve their desired outcomes while using their products and services. This role is crucial for fostering strong client relationships, driving adoption, and maximizing customer retention. You will act as a trusted advisor to clients, understanding their business needs and guiding them towards successful utilization of our client's solutions. The ideal candidate will possess excellent communication skills, a deep understanding of customer needs, and a passion for delivering exceptional service.
Key responsibilities include onboarding new clients, providing training and ongoing support, and proactively identifying opportunities to enhance client value. You will monitor client usage and satisfaction, addressing any potential issues before they escalate. This role involves regular communication with clients through various channels, including calls, emails, and virtual meetings. You will collaborate with internal teams, such as sales, support, and product development, to ensure a seamless client experience and to advocate for client needs. The ability to analyze client data to identify trends, risks, and opportunities for growth is essential. You will also be responsible for developing and delivering success plans, guiding clients through strategic initiatives. The successful candidate will possess strong problem-solving skills, a knack for relationship building, and the ability to manage a portfolio of diverse clients. A thorough understanding of the client's industry and business objectives will be beneficial. You will contribute to the development of customer success best practices and strategies.
Qualifications:
Key responsibilities include onboarding new clients, providing training and ongoing support, and proactively identifying opportunities to enhance client value. You will monitor client usage and satisfaction, addressing any potential issues before they escalate. This role involves regular communication with clients through various channels, including calls, emails, and virtual meetings. You will collaborate with internal teams, such as sales, support, and product development, to ensure a seamless client experience and to advocate for client needs. The ability to analyze client data to identify trends, risks, and opportunities for growth is essential. You will also be responsible for developing and delivering success plans, guiding clients through strategic initiatives. The successful candidate will possess strong problem-solving skills, a knack for relationship building, and the ability to manage a portfolio of diverse clients. A thorough understanding of the client's industry and business objectives will be beneficial. You will contribute to the development of customer success best practices and strategies.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer success, account management, or a client-facing role.
- Proven ability to build and maintain strong client relationships.
- Excellent communication, interpersonal, and presentation skills.
- Experience in managing a client portfolio and driving adoption/retention.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and customer success platforms.
- Ability to understand and articulate technical product features and benefits.
- Proactive and results-oriented mindset.
- Experience in the SaaS industry is a plus.
Apply Now
2
Customer Success Manager
33601 Tampa, Florida
$75000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is looking for a proactive and empathetic Customer Success Manager to join their vibrant team, supporting customers primarily in the **Tampa, Florida, US** region. This is a fully remote position, offering the flexibility to work from anywhere within the US. As a Customer Success Manager, you will be the primary point of contact for clients, ensuring they derive maximum value from our services and fostering long-term, successful partnerships.
Responsibilities:
Responsibilities:
- Build and maintain strong, long-lasting relationships with a portfolio of assigned customers.
- Understand customer needs and requirements to ensure successful product adoption and usage.
- Onboard new clients, guiding them through the initial setup and implementation process.
- Proactively monitor customer health and engagement, identifying potential risks and opportunities.
- Deliver regular business reviews to demonstrate value and identify areas for growth.
- Act as the voice of the customer internally, providing feedback to product, sales, and marketing teams.
- Resolve customer issues and complaints efficiently and effectively, escalating when necessary.
- Identify opportunities for upsell and cross-sell within your existing customer base.
- Develop and share best practices with customers to enhance their success.
- Contribute to the creation of customer success resources and documentation.
- Proven experience as a Customer Success Manager, Account Manager, or similar client-facing role.
- Excellent communication, interpersonal, and presentation skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to understand technical concepts and explain them to non-technical users.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Demonstrated ability to manage multiple client accounts simultaneously and prioritize effectively.
- Self-motivated and able to work independently in a remote setting.
- Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.
- A passion for helping customers achieve their goals.
- Familiarity with (mention a relevant industry, e.g., SaaS, FinTech) is a plus.
Apply Now
3
Customer Success Manager
33601 Tampa, Florida
$75000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and proactive Customer Success Manager to join their team. You will be the primary point of contact for a portfolio of clients, ensuring they achieve maximum value from our products and services. Your role is pivotal in fostering strong client relationships, driving adoption, and ensuring high levels of customer satisfaction and retention. You will proactively engage with clients to understand their business goals and challenges, providing strategic guidance and support to help them succeed.
Responsibilities include onboarding new clients, providing ongoing training and product support, and identifying opportunities for upselling and cross-selling. You will monitor client health, identify at-risk accounts, and develop strategies to mitigate churn. Regularly reporting on client satisfaction, usage metrics, and overall account health to internal stakeholders is also required. The ideal candidate will have a proven track record in customer success, account management, or a related client-facing role, preferably within the software or technology sector. Excellent communication, interpersonal, and problem-solving skills are essential. A strong understanding of customer success principles and best practices is expected. This is an on-site position, requiring your presence in our Tampa, Florida, US office to foster direct client engagement and team collaboration.
Location: This position is based at our office in Tampa, Florida, US .
Responsibilities include onboarding new clients, providing ongoing training and product support, and identifying opportunities for upselling and cross-selling. You will monitor client health, identify at-risk accounts, and develop strategies to mitigate churn. Regularly reporting on client satisfaction, usage metrics, and overall account health to internal stakeholders is also required. The ideal candidate will have a proven track record in customer success, account management, or a related client-facing role, preferably within the software or technology sector. Excellent communication, interpersonal, and problem-solving skills are essential. A strong understanding of customer success principles and best practices is expected. This is an on-site position, requiring your presence in our Tampa, Florida, US office to foster direct client engagement and team collaboration.
Location: This position is based at our office in Tampa, Florida, US .
Apply Now
4
Customer Success Lead
33601 Tampa, Florida
$98000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking a proactive and customer-focused Customer Success Lead to join their dedicated team in Tampa, Florida, US . This pivotal role will champion customer satisfaction, retention, and growth by building strong relationships and ensuring clients derive maximum value from our products and services. The ideal candidate will possess excellent communication, problem-solving, and interpersonal skills, coupled with a deep understanding of customer relationship management. Responsibilities include onboarding new clients, providing ongoing support and guidance, identifying opportunities for upselling and cross-selling, and proactively addressing potential churn risks. You will work closely with sales, product, and support teams to ensure a seamless customer experience. Developing and implementing strategies to improve customer satisfaction, gathering customer feedback, and translating it into actionable insights for product development are also key aspects of this role. Experience in managing a portfolio of key accounts and a proven track record of driving customer loyalty and advocacy are essential. A Bachelor's degree in Business, Marketing, or a related field, along with a minimum of 5 years of experience in customer success, account management, or a similar client-facing role, is required. This fully remote position allows you to make a significant impact on client relationships from anywhere, while contributing to the success of our operations in Tampa, Florida, US .
Apply Now
5
Senior Customer Success Manager
33601 Tampa, Florida
$90000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a proactive and results-oriented Senior Customer Success Manager to cultivate and strengthen relationships with their key enterprise clients. In this pivotal on-site role, you will be the primary advocate for customers, ensuring they derive maximum value from our client's solutions. Your responsibilities will include onboarding new clients, providing strategic guidance, driving adoption, identifying expansion opportunities, and managing contract renewals. The ideal candidate possesses exceptional communication, problem-solving, and relationship-building skills, coupled with a deep understanding of SaaS products and customer retention strategies.
Responsibilities:
Qualifications:
This is an excellent opportunity to make a tangible impact on client satisfaction and retention in **Tampa, Florida, US**, within a collaborative office environment.
Responsibilities:
- Manage a portfolio of high-value enterprise accounts, serving as the main point of contact post-sale.
- Develop and execute comprehensive success plans tailored to each client's unique business objectives.
- Conduct regular business reviews (QBRs) to assess client progress, identify challenges, and reinforce value.
- Drive product adoption and ensure clients are leveraging the full capabilities of our solutions.
- Proactively identify and mitigate churn risks, implementing retention strategies.
- Collaborate with Sales, Product, and Support teams to ensure a seamless customer experience.
- Educate clients on new features, best practices, and industry trends.
- Gather customer feedback and communicate insights to internal teams for product improvement.
- Negotiate and manage contract renewals, aiming for high retention rates.
- Identify opportunities for upselling and cross-selling within existing accounts.
- Serve as an escalation point for critical customer issues, ensuring timely resolution.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- 5+ years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in a B2B SaaS environment.
- Proven track record of managing enterprise-level accounts and driving customer retention and growth.
- Excellent interpersonal, communication, and presentation skills.
- Strong analytical and problem-solving abilities, with a data-driven approach to customer management.
- Ability to build and maintain strong, long-lasting relationships with clients.
- Experience with CRM software (e.g., Salesforce) and Customer Success Platforms (e.g., Gainsight, ChurnZero).
- Ability to understand complex product offerings and articulate their value proposition.
- Proactive, organized, and detail-oriented.
- Experience in managing difficult conversations and resolving complex client issues.
This is an excellent opportunity to make a tangible impact on client satisfaction and retention in **Tampa, Florida, US**, within a collaborative office environment.
Apply Now
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6
Senior Customer Success Manager
33607 Tampa, Florida
$85000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dynamic and results-oriented Senior Customer Success Manager to join their growing team in Tampa, Florida, US . This pivotal role focuses on building strong relationships with clients, ensuring they maximize the value from our services, and driving long-term loyalty and retention. The ideal candidate will have a passion for understanding customer needs and a proven track record in customer advocacy and account management within a tech-forward environment.
Key responsibilities include managing a portfolio of high-value clients, conducting regular business reviews, onboarding new customers, and proactively identifying opportunities for upselling and cross-selling. You will serve as the primary point of contact for escalated customer issues, working closely with internal teams such as support, product, and sales to ensure timely and effective resolutions. Developing and executing customer success plans tailored to individual client goals will be a critical aspect of this role.
This position demands excellent communication, negotiation, and problem-solving skills. The Senior Customer Success Manager will be responsible for tracking key customer metrics, analyzing usage data, and providing insights to both clients and internal stakeholders. You will also play a crucial role in gathering customer feedback to inform product development and service improvements. The ability to influence and educate customers on best practices and new features is essential.
We are looking for a candidate with a Bachelor's degree in Business, Marketing, or a related field, coupled with 5+ years of experience in customer success, account management, or a client-facing role within the SaaS industry. Demonstrated experience in managing complex client relationships and a deep understanding of customer lifecycle management are required. Familiarity with CRM software (e.g., Salesforce, HubSpot) and customer success platforms is preferred. A proactive, empathetic, and strategic mindset is crucial for success in this demanding role. Join us in shaping exceptional customer experiences and driving mutual growth.
Key responsibilities include managing a portfolio of high-value clients, conducting regular business reviews, onboarding new customers, and proactively identifying opportunities for upselling and cross-selling. You will serve as the primary point of contact for escalated customer issues, working closely with internal teams such as support, product, and sales to ensure timely and effective resolutions. Developing and executing customer success plans tailored to individual client goals will be a critical aspect of this role.
This position demands excellent communication, negotiation, and problem-solving skills. The Senior Customer Success Manager will be responsible for tracking key customer metrics, analyzing usage data, and providing insights to both clients and internal stakeholders. You will also play a crucial role in gathering customer feedback to inform product development and service improvements. The ability to influence and educate customers on best practices and new features is essential.
We are looking for a candidate with a Bachelor's degree in Business, Marketing, or a related field, coupled with 5+ years of experience in customer success, account management, or a client-facing role within the SaaS industry. Demonstrated experience in managing complex client relationships and a deep understanding of customer lifecycle management are required. Familiarity with CRM software (e.g., Salesforce, HubSpot) and customer success platforms is preferred. A proactive, empathetic, and strategic mindset is crucial for success in this demanding role. Join us in shaping exceptional customer experiences and driving mutual growth.
Apply Now
7
Senior Customer Success Manager
33601 Tampa, Florida
$85000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is actively seeking an experienced Senior Customer Success Manager to join their thriving team. In this crucial role, you will be the primary advocate for our valued customers, ensuring they derive maximum benefit from our products and services. You will build strong, long-lasting relationships, understand their business objectives, and proactively guide them toward achieving their goals. The ideal candidate possesses exceptional communication and interpersonal skills, a deep understanding of customer relationship management, and a passion for client satisfaction.
Key Responsibilities:
Location: Tampa, Florida, US
Key Responsibilities:
- Manage a portfolio of key accounts, acting as the main point of contact post-sale.
- Develop and execute strategic account plans to ensure customer retention and growth.
- Onboard new clients, providing comprehensive training and guidance to ensure successful product adoption.
- Proactively identify and address potential customer issues before they escalate.
- Conduct regular check-ins and business reviews with clients to assess satisfaction and identify opportunities.
- Educate customers on new features, best practices, and value-added services.
- Collaborate with sales, support, and product teams to ensure a cohesive customer experience.
- Monitor customer health metrics and take proactive steps to improve engagement and satisfaction.
- Gather customer feedback and communicate insights to internal teams for product and service improvement.
- Drive upsell and cross-sell opportunities by understanding customer needs and aligning them with our offerings.
- Act as a trusted advisor, helping clients achieve their strategic business objectives through our solutions.
- Contribute to the development of customer success best practices and playbooks.
Location: Tampa, Florida, US
Apply Now
8
Senior Customer Success Manager
33601 Tampa, Florida
$90000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a proactive and experienced Senior Customer Success Manager to join our team, supporting clients in the Tampa, Florida, US area. This hybrid role requires a balance of remote work flexibility and in-office collaboration. You will be responsible for ensuring our clients achieve their desired outcomes while using our products/services, fostering strong relationships, and driving adoption and retention. The ideal candidate is passionate about customer advocacy, possesses excellent communication skills, and has a deep understanding of client success methodologies.
Responsibilities:
Qualifications:
Responsibilities:
- Build and maintain strong, long-lasting relationships with a portfolio of enterprise clients.
- Act as the primary point of contact for clients post-sale, ensuring a seamless onboarding experience.
- Proactively monitor client health and engagement, identifying potential risks and opportunities.
- Develop and execute customer success plans tailored to each client's unique business goals.
- Drive product adoption and utilization by educating clients on features and best practices.
- Conduct regular business reviews (QBRs) to demonstrate value and identify areas for growth.
- Collaborate with sales, support, and product teams to address client needs and resolve issues.
- Gather client feedback and translate it into actionable insights for product development and service improvement.
- Identify upsell and cross-sell opportunities within existing accounts.
- Contribute to the development and refinement of customer success playbooks and resources.
- Educate clients on new product releases and updates.
- Achieve key performance indicators related to customer retention, satisfaction, and expansion.
Qualifications:
- Bachelor's degree in Business, Communications, or a related field.
- 5+ years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within a SaaS or technology company.
- Proven track record of managing a portfolio of high-value clients and driving retention.
- Excellent interpersonal, communication, and presentation skills.
- Strong understanding of customer success principles and best practices.
- Ability to analyze data and identify trends to inform client strategies.
- Experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight, ChurnZero).
- Demonstrated ability to work collaboratively in a hybrid work environment.
- Problem-solving skills with a client-centric approach.
- Ability to manage multiple priorities and deadlines effectively.
Apply Now
9