1182 Customer Inquiries jobs in Atlanta

400 Galleria Pkwy SE, Atlanta, GA 30339, USA

Posted Monday, July 14, 2025 at 4:00 AM | Expires Saturday, July 19, 2025 at 3:59 AM

We are Aarons - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job it is a career with purpose.

Summary: This role answers all inbound support calls, emails, and chats presented. This position resolves any customer support issues and escalates any technical issues to a Technical Support Analyst as needed. This position also updates documentation regarding issue troubleshooting and resolution.

Duties and Responsibilities:

• Answer inbound calls, creating issue ticket and documenting all issue details. Update ticket detail as needed until issues are closed.
• Handle, document, and resolve or escalate any email issues presented

Required Education, Experience, and Certifications:

• 2 years of customer service in a call center environment preferred, 1 year required.
• High School Diploma required.
• College degree in Information Technology or Technical college degree preferred.

Required Skills and Competencies:

Basic to intermediate technical knowledge

Intermediate communication & customer service skills

Intermediate call center skills

*Applicants in CA, CO, DC, HI, IL, MD, MA, MN, NJ, NY, RI, VT, and WA are not eligible for this posting.

Aarons Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aarons is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

• Sundays off
• Employee assistance program
• Employee purchase program with exclusive discounts
• Physical and financial well-being programs
• Employee Business Resource Groups
• 401(k) plan with contribution matching
• Paid time off, including vacation days, sick days, and holidays
• Life and disability insurance
• Medical, dental and vision insurance
• Paid paternal leave
• Pay on Demand

**Benefits vary based on full- and part-time employment status.

Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employees pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

About Aarons
At Aarons we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aarons for the same reason you should choose us for the next step in your career our ability to positively influence peoples lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aarons is committed to creating a diverse and inclusive work environment, celebrates our team members differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact
Aarons is an Equal Opportunity Employer.

#LI-Remote
#Indeed-Full-Time

Job Family Store Support Center

Job Function Information Technology

Pay Type Hourly

400 Galleria Pkwy SE, Atlanta, GA 30339, USA

Are you looking for a company that empowers talent? Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! From Day 1, you are empowered to create an impact with your full potential and creativity to make a difference for tomorrow. We truly have an inclusive and diverse team culture where you can be yourself. Our extensive global presence offers a diverse range of career opportunities across various industries, nations, and job domains, empowering our workforce to continuously enhance their skills and stay competitive. Create a better tomorrow with us!

The Customer Support Coordinator is responsible for handling inquiries about status, shipping dates, expedites and services for selected accounts. Responds to inquiries, complex complaints, and disputes within a reasonable limit of authority and recognizes when to escalate customer issues. Supports customer with referral to appropriate specialist for assistance or problem resolution when warranted.

You will make impact with the following responsibilities:

• Respond and resolve problems in a timely and accurate manner while providing excellent customer service.
• Enter, manage, and prioritize new and existing cases via CRM tool to attain established service level agreements.
• Utilize CRM tool to directly communicate to customers, internal staff, and affiliates.
• Initiate action via CRM tool for completion of change order, product selection and post order requests or process non-complex requests directly as authorized.
• Develop knowledge of assigned products within division and systems to move within the Customer Support Organization.
• Develop lasting professional relationships within organization such as: plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, and buyers.
• Understand the business unit organizational charts allowing you to escalate and resolve issues within the organization.

You'll win us over by having the following qualifications:

• Basic Qualifications:
• High School Diploma or GED.
• 3 plus years of practical Customer Support experience.
• Demonstrated ability to reproduce a customer problem, isolate cause, and drive resolution.
• Strong data analytical and problem-solving skills in identifying patterns and trends.
• Proficient with Microsoft Suites.
• Must be eligible to work in the US with no sponsorship now or in the future.
• Preferred Qualifications:
• Associate degree or bachelor's degree in related discipline.
• 3+ years of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries.
• Specialized skill training/certification.
• Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers.
• High level of professionalism and excellent customer service skills.
• Ability to multitask and handle a high volume of work accurately.
• Excellent verbal, written, and organization skills.
• Desire to grow within the company.
• Must be a strong team player able to work in a cross functional team environment.
• Must be a self-starter.
• Ability and desire to learn assigned business segment product line.
• May need to take internal product training classes.
• Ability to successfully complete required training program.
• Knowledge of SAP, CRM systems / Salesforce, and Quotation tools.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here.

The pay range for this position is $33,810 - $62,790 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Bitcoin Depot is looking for a Customer Support Representative to help assist the customer experience of our customers. As a Customer Support Representative, you are in direct contact with our customers and you are responsible for the customer experience lifecycle. The duties range from assisting the customer in all aspects to interacting with Compliance and Operations teams to support the customer and preserve their experience with Bitcoin Depot. This means handling all forms of customer contact and answering their questions or tickets in a timely and professional manner. The customer experience also extends into Operations and Compliance in that the Customer Support team is often the first line of defense when dealing with machine malfunctions or compliance issues. It is up to our team to resolve these issues as fast as possible while informing the correct departments and people of what actions need to be taken. In addition to ensuring that our customers have a good experience and are able to purchase, it is extremely important that all Customer Support team members are checking every profile they interact with for ToS or Compliance violations.

Bitcoin Depot is the largest Bitcoin ATM Network in the world offering users the ability to buy and sell Bitcoin at thousands of BTM and BDCheckout locations. We are proud to be an Atlanta Journal-Constitution Top Work Place for 2021 and 2022, the inc 5000, and placing on the ACG Georgia Fast 40 list for two consecutive years. We currently trade on the NASDAQ under the ticker symbol BTM.

• Promptly and politely answer incoming calls, emails and text messages from customers by using Zendesk, Gmail, Slack and in-house tools.
• Ability to multitask between phone, email, chat, sms.
• Work alongside other departments when needed by using Slack, Bitaccess, and GSuite.
• Monitor Customer ID Approval requests with urgency and accuracy.
• Troubleshoot customers with blockers on their accounts.
• Notate customer accounts with notes that will be helpful for the next customer support agent to assist and quickly identify account issues.
• Fill out scam reports spreadsheet, gathering as much pertinent information from the scam victim, as well as banning their account from the network.
• Monitor ATM machines, check for and troubleshoot offline machines and attempt remote opt-reboot, and escalate the issue if a simple reboot does not resolve it.
• Obtain all required information to process refunds for partially filled crypto orders for cash withdrawals.
• Knowledge of how to track/monitor/interpret transactions via blockchain ledger.
• Customer support or inside sales, call customers that have signed up for, but have not completed a transaction.

• 1+ years of experience in customer support or call center work
• Excellent communication skills, both written and verbal.
• Knowledge of the cryptocurrency industry, including blockchain technology and major cryptocurrency such as Bitcoin a plus.
• Ability to work in a fast-paced, dynamic environment.
• Knowledge of Zendesk platform (Preferred)

• 401K Matching
• Health benefits offered with a company contribution towards premiums
• Paid wellness membership
• Equity
• Paid time off & holidays
• Annual in-person team building events
• Virtual team building events
• Remote first environment

Bitcoin Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are one of the world leaders in the distribution of electronic components and one of the oldest e-commerce companies in Poland. #TMEteam has over 1,500 people employed at our headquarters in ?d?, Gdynia and Krakw and 11 subsidiaries in Europe, China and the USA. In our daily work, we focus on good communication and team atmosphere, development and training of our employees, as well as in new technologies for which our most modern logistics centers in Europe are famous.

Join the Transfer Multisort Elektronik team!

The tasks we want to entrust you with:

• conducting sales activity of TME products on US market;
• processing customers transactions such as orders, quotes and claims;
• providing the highest level of customer service (including phone calls);
• attracting new customers and developing cooperation with existing ones;
• maintaining and building long-term relationships with customers;
• generating new and repeatable business through customer service
  initiatives;
• providing business information;
• analysing needs and requirements of the market;
• organising office matters;
• participate in fairs, events and conferences promoting the company;
• active searching for clients and visiting customers.

What do we expect?

• minimum one year of experience in a similar position;
• familiarity with different sales technique;
• high communication, negotiation and interpersonal skills;
• strong ability to provide the highest level customer service;
• skill in establish and build long-term relationships with clients;
• customer orientation;
• proficiency in using computer and MS Office software;
• motivation to achieve the goals;
• good organization of work;
• driving license.

These additional qualifications would be a bonus:

Irca Group is a prominent international provider of semi-finished ingredients for the bakery, pastry, and gelato markets. They cater to independent producers as well as large food manufacturers, including consumer packaged goods (CPG) companies. The company's core product offerings consist of chocolate, chocolate decorations, creams, pastry mixes, gelato ingredients, and various other bakery and pastry ingredients.

Headquartered in Italy, IRCA was acquired by Advent International, a global private equity firm, in July 2022. The company has demonstrated a strong history of growth over the past decade. As part of its growth strategy, IRCA made two bolt-on acquisitions in 2022. They acquired Cesarin, a provider of candied fruits, and Anastasi, a supplier of pistachio ingredients. These acquisitions expanded IRCA's product portfolio and market reach.

More recently, IRCA acquired the leading manufacturer of sweet and cereal products in Europe and the US. The target company focuses on high-value specialty ingredients for the Food Manufacturers segment. Their product range includes sweet particulates, chocolate confections, baked inclusions, variegates, and fruit pures. This deal, successfully completed in March of 2023, is a transformative move for IRCA, establishing them as a global leader in the semi-finished ingredients industry.

With this acquisition, IRCA has a combined revenue of 1 billion in 2023 and a presence in 22 manufacturing facilities across Europe, the US, and Vietnam. This expanded manufacturing footprint and diversified product portfolio positions IRCA as a key player in the market, serving a wide range of customers in the bakery, pastry, and gelato sectors, as well as food manufacturers.

This is an onsite role and you can work in our offices located in Duluth, GA. Onsite daily, general hours are 8AM to 5PM.

We are seeking an experienced and resourceful representative to oversee the day-to-day relations with our clients. The Customer Support Representative will be responsible for collecting information on how to best serve clients. They will work with many different departments within the organization to coordinate information from beginning to end in regard to what is requested from the and setup new customers and vendors. Documenting the initial to end process and coordinate with various departments is a focal point and will require someone who is detailed focused and organized for the position.

• Manage new customer onboarding process, with supplying requested documentation from the customers requests
• Working with all departments to obtain what is being requested to be completed by the customer. Being the point person with Legal on all NDAs, any supplier agreements or any document that requires the company's signature across all divisions.
• Coordinate legal documents with the legal department, communicate the discrepancies in any agreement to the Sales Rep and follow the process until the end of the complete signed document between both parties.
• Work as a Liaise with the in-house teams, Customer Support, Sales Rep, QA, Regulatory, Legal, CCO across all divisions. POC for all customers, set up from both sides Customer and Company.
• Organize internal staff and setting schedules for deliverables
• Organize multiple projects and services across all divisions including item set up
• Collect and analyze a variety of data to ensure that it meets the intended requirements.
• Ability to effectively communicate and work with multiple departments
• Able to handle multiple tasks or projects at one time meeting assigned deadlines. Document in a detailed tracker to understand and help others relate to customer projects
• Escalate complaints to relevant departments across all divisions.

• 3-5+ years related experience or equivalent combination of education/experience and training.
• Outstanding organizational skills
• Excellent verbal and written communication skills
• Basic knowledge of food quality assurance principles
• Proficient with computer application and programs associated with the position
• Strong attention to detail and follow-up skills
• Ability to function and maintain focus in a high demand environment
• Ability to prioritize and multi-task according to workflow/demands
• Apply critical thinking skills (analyze/evaluate/consider solutions/act)
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
• Analytical mindset with attention to detail.
• Ability to multitask and adapt to a fast-paced environment.
• Team-oriented, proactive, and customer-focused.

Irca Group offers career growth opportunities as well as competitive compensation and benefits: Medical, Dental, & Vision, 401(k) matching, Paid Vacation, and Holidays, Employee Education Tuition Reimbursement Program