514 Customer Inquiries jobs in Houston
Customer Support Representative
77007 Houston, Texas
Insight Global
Posted 3 days ago
Job Viewed
Job Description
Job Description
Customer Support & Relationship Management: Serve as the first point of contact for customers via phone, email, and in-person, responding promptly to customer inquiries and providing accurate information while developing and maintaining strong relationships by understanding customer needs and ensuring excellent service.
Order Processing & Support: Process customer orders accurately and in a timely manner and assist in preparing quotes and product recommendations. Additionally, candidate will provide follow-up support to ensure orders are fulfilled to customer satisfaction.
Learning & Product Knowledge: Expected to acquire and maintain knowledge of our product line, including engineering thermoplastic resins and commodities such as polycarbonate, ABS, nylon, and polypropylene. Candidate will also develop an understanding of industry trends, pricing, and competitor activities.
Team Collaboration: Work closely with purchasing, warehouse, and sales teams to ensure seamless customer experiences.
Sales Growth Path: Participate in structured training to develop sales skills, shadowing senior sales staff to gradually take on account management responsibilities and increased responsibilities for revenue growth.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
High school diploma or equivalent required
Customer service experience is strongly preferred.
Excellent verbal and written communication skills.
Strong interpersonal skills and a customer-first attitude.
Detail-oriented with the ability to manage multiple priorities.
Proficient in Microsoft Office Suite (Excel, Word, Outlook).
Self-motivated and adaptable. Professional, reliable, and punctual. Bachelor's degree
Sales Exposure
Customer Support & Relationship Management: Serve as the first point of contact for customers via phone, email, and in-person, responding promptly to customer inquiries and providing accurate information while developing and maintaining strong relationships by understanding customer needs and ensuring excellent service.
Order Processing & Support: Process customer orders accurately and in a timely manner and assist in preparing quotes and product recommendations. Additionally, candidate will provide follow-up support to ensure orders are fulfilled to customer satisfaction.
Learning & Product Knowledge: Expected to acquire and maintain knowledge of our product line, including engineering thermoplastic resins and commodities such as polycarbonate, ABS, nylon, and polypropylene. Candidate will also develop an understanding of industry trends, pricing, and competitor activities.
Team Collaboration: Work closely with purchasing, warehouse, and sales teams to ensure seamless customer experiences.
Sales Growth Path: Participate in structured training to develop sales skills, shadowing senior sales staff to gradually take on account management responsibilities and increased responsibilities for revenue growth.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
High school diploma or equivalent required
Customer service experience is strongly preferred.
Excellent verbal and written communication skills.
Strong interpersonal skills and a customer-first attitude.
Detail-oriented with the ability to manage multiple priorities.
Proficient in Microsoft Office Suite (Excel, Word, Outlook).
Self-motivated and adaptable. Professional, reliable, and punctual. Bachelor's degree
Sales Exposure
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0
Customer Support Specialist
77001 Houston, Texas
$48000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their expanding team. This role is fully remote, allowing you to provide exceptional service from anywhere. You will be the first point of contact for customers, resolving inquiries, troubleshooting issues, and ensuring a positive customer experience. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving. You will handle customer interactions via phone, email, and chat, providing timely and accurate assistance. This is an opportunity to contribute to customer satisfaction and loyalty in a supportive and collaborative remote environment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and provide solutions via phone, email, and live chat.
- Troubleshoot technical issues and guide customers through step-by-step solutions.
- Identify and escalate priority issues to the appropriate departments.
- Maintain accurate customer records and interaction logs in the CRM system.
- Educate customers on product features and services.
- Gather customer feedback and share insights with product and development teams.
- Achieve individual and team performance goals related to customer satisfaction, response times, and resolution rates.
- Assist in developing and updating customer support documentation and FAQs.
- Contribute to team meetings and share best practices.
- Maintain a positive and professional attitude towards customers and colleagues.
Qualifications:
- High school diploma or equivalent; some college or relevant certification is a plus.
- Proven experience in a customer service or helpdesk role (1-2 years preferred).
- Excellent verbal and written communication skills.
- Strong listening and empathy skills.
- Proficiency in using customer support software and CRM systems.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving abilities and a patient, calm demeanor.
- Adaptability and willingness to learn about new products and services.
- Comfortable working independently in a remote setting.
- A reliable internet connection and a dedicated workspace.
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1
Senior Customer Support Specialist
77001 Houston, Texas
$55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly motivated and customer-focused Senior Customer Support Specialist to join their team in Houston, Texas, US . This is an on-site, full-time role requiring excellent interpersonal and problem-solving skills. You will be responsible for providing exceptional support to customers, addressing inquiries, troubleshooting issues, and ensuring customer satisfaction. This includes managing incoming support tickets, responding to phone and email communications, and escalating complex problems to appropriate departments. The ideal candidate will have a deep understanding of customer service principles and a proven ability to resolve customer concerns efficiently and effectively. Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems is a must. You should be adept at communicating technical information clearly to non-technical users and possess strong empathy and patience. Responsibilities include documenting customer interactions, identifying trends in customer issues to provide feedback for product improvement, and potentially training or mentoring junior support staff. A commitment to providing a consistently positive customer experience is paramount. Join a collaborative team environment where your dedication to customer success is recognized and valued. This role is crucial in maintaining our client's reputation for outstanding service and fostering long-term customer loyalty.
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