131 Customer Inquiries jobs in La Plata

**Description**
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a **Customer Support Analyst** in **Quantico, VA** to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work through the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
**Job Description**
· Supports customer service requests and IT service delivery within the IT environment and for mission applications, as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD policies and procedures and commonly utilized industry best practices.
· Researches, maintains, and applies expertise in emerging technologies, and industry developments, trends, best practices, and principles of IT customer support.
· Provides on-site and remote technical support to approved seat service DCSA end users.
· Part of a call center of mission-ready technicians to assist staff with data input/output devices issues with laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or dispatching the appropriate resource to troubleshoot and isolate IT technical issues and outages ensuring minimal impact to users.
· Coordinates, resolves, and closes service requests beyond first call resolution.
· Handles customer interactions across multiple communication channels and business lines, with customized interfaces and information delivery mechanisms.
· Supports currency and accuracy of IT Service Catalog, adding missing services and/or making recommendations for services not offered.
· Executes plans for practices, technologies, automation and solutions to achieve operational efficiencies, improve self-service options, modernize service management, and improve the customer experience.
· Tracks customer satisfaction benchmarks and metrics.
· Provides weekly, monthly, and customer service ad-hoc reports.
· Executes change management to perform smoother transition migrations.
· Supports information sharing and knowledge management capabilities, continuous process improvement, and performance tracking and monitoring capabilities.
· Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
· Ensures laptops, PCs, and other access devices are built and maintained to expected standards of performance and security, ensuring patching and updates are carried out promptly and effectively.
**Qualifications**
It is required that the Customer Support Analyst have the following qualifications:
+ Associate's Degree in a related discipline.
+ Six (6) or more years of related experience. An additional two (2) years of relevant experience may be considered in lieu of a degree.
+ Must be a US Citizen and have an Active Top Secret clearance with SCI eligibility.
+ IAT-II Certification in one of the following areas: CCNA-Security, CySA+, Security+ CE, and/or CND.
REQNUMBER: 2507671
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

**Description**
The Air Force and Combatant Commands Business Group of SAIC is seeking a **Customer Support Analyst** to support a transformational infrastructure program for DCSA in **Quantico, VA** . Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA).
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work through the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
**Job Description**
+ Supports customer service requests and IT service delivery within the IT environment and for mission applications, as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD policies and procedures and commonly utilized industry best practices.
+ Researches, maintains, and applies expertise in emerging technologies, and industry developments, trends, best practices, and principles of IT customer support.
+ Provides on-site and remote technical support to approved seat service DCSA end users.
+ Part of a call center of mission-ready technicians to assist staff with data input/output devices issues with laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or dispatching the appropriate resource to troubleshoot and isolate IT technical issues and outages ensuring minimal impact to users.
+ Coordinates, resolves, and closes service requests beyond first call resolution.
+ Handles customer interactions across multiple communication channels and business lines, with customized interfaces and information delivery mechanisms.
+ Supports currency and accuracy of IT Service Catalog, adding missing services and/or making recommendations for services not offered.
+ Executes plans for practices, technologies, automation and solutions to achieve operational efficiencies, improve self-service options, modernize service management, and improve the customer experience.
+ Tracks customer satisfaction benchmarks and metrics.
+ Provides weekly, monthly, and customer service ad-hoc reports.
+ Executes change management to perform smoother transition migrations.
+ Supports information sharing and knowledge management capabilities, continuous process improvement, and performance tracking and monitoring capabilities.
+ Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
+ Ensures laptops, PCs, and other access devices are built and maintained to expected standards of performance and security, ensuring patching and updates are carried out promptly and effectively.
**Qualifications**
It is **required** that the Customer Support Analyst have the following qualifications:
+ Associates Degree in a related discipline with three (3) or more years of related experience. Five (5) or more years of relevant experience may be considered in lieu of a degree.
+ Must be a US Citizen and an Active Top Secret clearance with SCI eligibility.
+ IAT-II Certification in one of the following areas: CCNA-Security, CySA+, GICSP, Security+ CE, CND, and/or SSCP is required.
REQNUMBER: 2507508
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

Overview SOSi is seeking a highly qualified Customer Support Specialist to join our team in support of our government customer. The Customer Support Specialist will provide technical assistance and support to end users to resolve issues related to the ARIMS family of applications. Essential Job Duties Analyze, respond and resolve ARIMS application support requests and incidents submitted by end-users. Provide timely and courteous assistance to users, guiding them through troubleshooting steps and issue resolution. Diagnose, develop, resolve, and/or escalate ARIMS Tier 1/2 application support issues from end users. Assist users in effectively utilizing the ARIMS family of applications. Perform effective testing and training to end-users on support tools, applications, and best practices helping them become more efficient in the use of the application. Analyze and make recommendations for the improvement of processes, procedures, and technologies to better support the government customer environment. Provide technical support during product demonstrations, conduct training of government end users, and provide solutions to end user application problems. Provide feedback generated from problem/incident trend analysis to the application team to enhance application user experience. Minimum Requirements Bachelor's degree or postgraduate degree in engineering, scientific, technical, or business management disciplines from an accredited college or university. A minimum of 2 years of customer support experience ideally in a DoD software/application environment. An active in scope Secret security clearance. Knowledgeable about the best practices for providing support to GOTS applications. Knowledge of Microsoft SQL, CA Siteminder, BizTalk 2006, and the .Net framework. Preferred Qualifications Experience with cloud-based database technologies and services. Effective communication skills with the ability to interact with government clients and internal stakeholders of all levels. Ability to quickly adapt to new technologies, policies, and procedures. Possess baseline and computing environment certifications for IAT-II IAW DoD 8570.01-M (CCNA-Security, CySA+, GICSP, GSEC, Security+, CND, or SSCP). Work Environment Normal office conditions. Core hours of operation are Monday through Friday, 0600 - 1700. On government site within Ft. Belvoir, VA. Working at SOSi All interested individuals will receive consideration and will not be discriminated against for any reason.
SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

We are seeking a motivated and entrepreneurial Customer Support/Sales Consultant to join our remote team. The ideal candidate will have excellent customer service skills, a strong work ethic, and the ability to work independently. As a Customer Support/Sales Consultant, you will be responsible for providing top-notch customer service and sales support to our clients. This is a great opportunity for someone who is self-motivated and thrives in a remote work environment. Responsibilities: Provide exceptional customer service to clients via phone, email, and chat Assist clients with product inquiries, sales, and support issues Consult with clients to match them with best options for their needs and budget Maintain a high level of professionalism at all times Collaborate with team members to improve overall customer experience Requirements Requirements: 1-3 years of experience in customer service or sales Computer literacy and proficiency in Microsoft Office Self-motivated and able to work independently Entrepreneurial mindset with a drive to succeed Excellent customer service skills and professionalism Strong work ethic Excellent listening skills  Servant mindset  Salary: $60,000 - $145,000 This is a 1099 - 100% Commission opportunity where you can finally earn what you KNOW you are worth!BenefitsMentorship Outstanding training Life Insurance Trips Outstanding income opportunity Bonuses

**The Opportunity**
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
**The Role**
+ Prepares the autopheresis machine for the pheresis process.
+ Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
+ Disconnect the donor when the process is complete.
+ Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
+ Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
+ Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
+ Alerts Group Leader or Supervisor of donor flow issues.
+ Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
+ Understand the policies and procedures associated with hyper immune programs at the center if applicable.
+ Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
+ Maintain confidentiality of all personnel, donor and center information.
+ May be cross-trained in other areas to meet the needs of the business.
+ Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
+ Perform job-related duties as assigned.
**Your skills and experience**
**Education**
High school diploma or equivalent required
**Experience**
+ Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
+ Will perform basic math calculations
**Working Conditions**
(physical & mental requirements)
+ Understand, remember and apply oral and/or written instructions
+ Understand and follow basic instructions and guidelines
+ Must be able to see and speak with customers and observe equipment operation.
+ Occasionally perform tasks while standing and walking up to 100% of time
+ Reach, bend, kneel and have high level of manual dexterity
+ Occasionally be required to lift and carry up to 25 pounds
+ Fast paced environment with frequent interruptions
+ Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
+ Required to work overtime and extended hours to support center operational needs
**Our Benefits**
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma ( .
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-255468
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.