359 Customer Inquiries jobs in Leominster

Mumbai, IN

At Oxford Instruments, we enable the world's leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With high-performance scientific digital cameras, spectroscopy and microscopy systems from Andor Technology, our customers in industry and academia can explore everything from photons to galaxies as they develop new treatments for diseases, and search for Earth-like exoplanets orbiting distant stars.

Primary Purpose:

Support PT's customers in India on new tool installs, upgrade, warranty support and billable service, and based in Bengaluru / Chennai.

Key Responsibilities :

1. New tools install and commissioning: follow QCF300 commissioning guide to install and commissioning the new tools. This will involve domestic and overseas travels.
2. Upgrades: follow upgrade SOPs to install and commissioning upgrades.
3. Warranty Support: maintain and sustain the warranty tools, and troubleshoot and repair the warranty tool issues.
4. Billable Service: carrier out billable service and training on out of warranty tools.

Typical Performance Measures:

• Meet targeted numbers of new tool installs within a certain period of time and spec.
• Meet targeted numbers of billable upgrades and PMs within spec.
• Meet good customer satisfaction on warranty support.
• Follow up the reporting and documentation requirements for every service activity.
• Stocks and materials RMA assistance.

Person Specification - Essential requirements unless stated

Education / Qualifications

• A relevant engineering degree. EE or ME engineering preferred.
• Significant hardware experience on semiconductor equipment.

Professional Skills/ Abilities

• Able to look up electrical drawings.
• Familiar with Vacuum and RF components operating mechanism and theory.
• Logical thinking on tool issues troubleshooting.
• Prefer the work experience with either Ion Beam (Deposition or Etch) or PECVD / ICPCVD / ALD or RIE / ICP tools.
• Mater at communication and negotiation in English.

Personal Qualities:

• Able to work independently.
• Prepare proactively and act efficiently
• Positive thinking and easy going with
• Willing to take responsibility and own accountability
• Willing to take challenges and accept to travel frequently.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.

Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.

• Work with our insurance provider clients and deliver great overall customer service
• Take in a high volume of calls, communicate via email and letters as appropriate
• Document all client communication across several platforms
• Be the point person for our clients as well as their customers

• 2+ years of customer service experience in a call-center environment
• Demonstrated communication, organizational and interpersonal skills
• Intermediate proficiency in Microsoft Office
• Strong independent problem solving and analytical skills

• 4+ years of insurance experience (insurance agent license a plus!)
• Bilingual (Spanish/English)
• Associates Degree

• Rotating schedule includes hours between 11:30am-8:00pm Monday through Friday with mandatory Saturday 9:00am-6:00pm
• Open concept work environment
• Light to moderate noise activity
• Paid training

Inside Sales Executive/Customer Support

Location: Hybrid - Work from Home & Worcester, MA Office

Salary- $38,500-$49,000 plus bonuses

Overview:

We are seeking a detail-oriented and customer-focused Inside Sales Executive to support our customers. This role is responsible for managing day-to-day customer service activities, including order processing, quoting, inventory coordination, and ensuring a high level of service and on-time delivery.

Key Responsibilities:

• Process customer and vendor transactions efficiently, including orders, quotes, and returns
• Investigate and resolve customer invoicing issues
• Import and manage customer demand forecasts in the Epicor P21 system; support automated purchasing and inventory monitoring
• Communicate product demand changes to the Purchasing team
• Reconcile customer performance metrics with internal reports
• Support and manage customer-dedicated inventory programs
• Maintain accurate customer profiles, including shipping instructions, item setups, and contact records
• Participate in key account meetings and vendor-related training as needed
• Serve as a first point of contact for overflow inbound calls, routing appropriately
• Perform various customer service and administrative support tasks
• Present a professional and helpful image to customers, vendors, and internal teams
• Stay current on product knowledge and customer trends by attending internal meetings and reading industry materials
• Collaborate with internal teams to meet service goals and manage time effectively

Required Qualifications:

• Associate's degree required
• Minimum 3 years of experience in a customer service or inside sales role
• Strong verbal and written communication skills
• Exceptional customer service and problem-solving abilities
• Detail-oriented and comfortable in a fast-paced environment
• Proficient in basic math (rate, ratio, etc.) and data entry
• Able to manage multiple priorities and adapt to shifting demands
• Team-oriented and comfortable working across departments
• Professional, organized, and dependable

Preferred Qualifications:

• Experience with Epicor P21 or similar ERP systems
• Familiarity with logistics, shipping, and warehouse operations
• Background in wholesale distribution or product-based industries

• For immediate consideration please send a copy of your updated resume to our recruiter Kristi at Please note that only qualifed candidates will be contacted.

• Work with our insurance provider clients and deliver great overall customer service
• Take in a high volume of calls, communicate via email and letters as appropriate
• Document all client communication across several platforms
• Be the point person for our clients as well as their customers

• 2+ years of customer service experience in a call-center environment
• Demonstrated communication, organizational and interpersonal skills
• Intermediate proficiency in Microsoft Office
• Strong independent problem solving and analytical skills

• 4+ years of insurance experience (insurance agent license a plus!)
• Bilingual (Spanish/English)
• Associates Degree

• Rotating schedule includes hours between 11:30am-8:00pm Monday through Friday with mandatory Saturday 9:00am-6:00pm
• Open concept work environment
• Light to moderate noise activity
• Paid training