265 Customer Inquiries jobs in Pinellas Park

• Supervise, train, and mentor a team of customer service representatives, fostering a positive and productive work environment.
• Handle escalated customer issues and provide expert solutions in a timely and professional manner.
• Develop and implement customer support policies, procedures, and best practices.
• Monitor team performance metrics, identify areas for improvement, and implement corrective actions.
• Analyze customer feedback and trends to provide insights for service enhancement.
• Ensure efficient ticket management and resolution, adhering to service level agreements (SLAs).
• Collaborate with other departments to resolve complex customer problems.
• Maintain up-to-date knowledge of products, services, and industry trends.
• Prepare regular performance reports for management.
• Contribute to the continuous improvement of the customer support function.

• Associate's or Bachelor's degree in Business Administration or a related field.
• 3-5 years of experience in customer service or technical support, with at least 1-2 years in a supervisory or lead role.
• Proven ability to lead and motivate a team.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
• Strong understanding of customer service principles and best practices.
• Ability to handle high-pressure situations and de-escalate customer concerns effectively.
• Detail-oriented with strong organizational skills.
• Experience in developing training materials is a plus.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Maintain accurate and detailed records of customer interactions.
• Escalate complex issues to relevant teams when necessary.
• Provide product information and support to customers.
• Identify opportunities to improve customer service processes.
• Collaborate with team members to achieve departmental goals.
• Adhere to company policies and procedures.
• Contribute to a positive team environment.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven customer support or experience as a client service representative.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in CRM software and helpdesk systems.
• Ability to multi-task and manage time effectively.
• Patience and empathy when dealing with customers.
• Ability to work effectively in a hybrid work environment.

• Lead, train, and motivate a team of customer support representatives to achieve performance goals.
• Oversee daily operations of the customer support department, ensuring timely and effective issue resolution.
• Handle escalated customer complaints and complex inquiries, providing advanced support.
• Develop and implement customer service policies and procedures to enhance efficiency and customer satisfaction.
• Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
• Identify areas for improvement in customer support processes and implement solutions.
• Collaborate with other departments (e.g., Sales, Product) to address customer needs and feedback.
• Maintain a thorough understanding of our products and services to provide accurate support.
• Create and update customer support documentation, FAQs, and training materials.
• Foster a customer-centric culture within the support team and the wider organization.

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• 3+ years of experience in customer service or support, with at least 1 year in a lead or supervisory role.
• Proven experience in team leadership and performance management.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Proficiency in customer relationship management (CRM) software and helpdesk systems.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail.
• Ability to train and mentor team members effectively.
• Passion for delivering outstanding customer experiences.

FrankCrum is a Top Workplace!

Frank Winston Crum Insurance (FWCI) issues Workers’ Compensation and General Liability policies by offering flexible coverage and payment options to meet the varied needs of businesses. Over the years, FWCI has grown from a single-state insurance carrier to one that is licensed in 42 states and continues to expand. In addition to regional and product line growth, FWCI has enhanced its value-added services. What has not changed though is the firm's commitment – echoed throughout the family of companies – “always to do the right things for the right reasons!”

Click here to learn more about FrankCrum!

The Role You’ll Play to Create Success

We are eager to announce a full-time Bilingual Customer Support Specialist position filled with many exciting opportunities! In this role, you will have the opportunity to impact the FrankCrum business everyday by providing excellent customer service to our policy holders.

1. Assists insureds, agents and others in a manner that fosters enriched relationships with these customers and provides accurate solutions.
2. Systematically reflects on what is working and how to achieve better results.
3. Documents process and procedures, researches methodology, diagrams workflows and tracks projects.
4. Analyzes and recommends changes in processes; tracks changes and maintains pre and post change documentation.
5. Assists with general questions, payments, and inquiries regarding policies and the related commissions, ordering policy audits, tracking and communicating audit progress.
6. Organization and filing policy documents and information.
7. Assists with issuing refund and commission checks.
8. Assists with the preparation of monthly journal entries by gathering claims details from third party administrators and various bank statements and assembling the data for review by management.
9. Assists with reconciliations for GAAP and STAT reporting.
10. Assists with accounts payable processing and the monitoring of accounts receivables balances.

The Attributes We Seek

1. Two (2) years of related accounting, administrative and customer service experience.
2. Two (2) years of active use of required technology in work environment (Visio, MS Office Suite, Access, Data Mapping, Call center software (ACD, IVR,CTI).
3. Bachelor’s degree preferred in accounting, finance, insurance, business, or closely related field. Years’ experience in closely related work may be substituted in lieu of degree.
4. Detail oriented with ability to multi-task in a dynamic environment, working in teams or independently.
5. Required Spanish Bilingual. Ability to speak, understand, and write in Spanish and English.

Our Competitive Benefits

Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including:

• Health Insurance is zero dollar paycheck cost for employee's coverage and only one-hundred-fifty dollar a month for family!
• Dental and Vision Insurance
• Short Term Disability and Term Life Insurance at no cost to the employee
• Long Term Disability and Voluntary Term Life Insurance
• Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
• 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
• Employee Assistance Program at no cost to the employee
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement
• Health Savings Account funded by FrankCrum
• Paid time off and holiday pay
• Education reimbursement up to five thousand two hundred fifty dollars tax free per calendar year
• PTO cash out
• Tickets at Work
• Access to the Corporate America Family Credit Union
• Employee and client referral bonus programs
• Paid volunteer time

What’s Special About FrankCrum

FrankCrum, a family-owned business-to-business entity since 1981 made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This “family of employer solutions” employs approximately 400 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars (Integrity, Affinity, and Prosperity) employees are recognized at quarterly events for exceptional customer service and milestones in tenure.

The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Café, the Homeless Empowerment Program, and Clearwater Free Clinic!

If you want to play this role to positively impact our client’s day-to-day business, then apply now!

FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.