96 Customer Inquiries jobs in Vass
Customer Support Specialist
28376 Raeford, North Carolina
National Finance Company
Posted 3 days ago
Job Viewed
Job Description
Join Our Team at National Finance Company!
Are you looking for a rewarding career with a fantastic, family-owned company? Look no further! We're hiring full-time Customer Support Specialists .
At National Finance Company, Inc. , we've been serving communities with small, personal loans for over 60 years. With 24 branches across the state, we pride ourselves on supporting both our customers and our employees.
Why Work With Us?
- Competitive Pay + Bonuses - Start with a solid wage and earn quarterly performance bonuses, with some team members making over $12,000 a year in bonuses. Enjoy fun perks like prizes during our annual Halloween contest.
- Great Schedule - Experience a 35-hour work week (Monday-Friday, 9am-5pm with a one-hour lunch). More time for family, less time at work.
- Time Off - Enjoy paid vacation, sick leave, and around 10 paid holidays a year.
- Comprehensive Benefits - Medical, dental, vision, life insurance, short-term disability, and a 401(k) plan with employer match.
- A Fun, Family Atmosphere - We work hard, but we also prioritize fun. Reach out to our employees or check out our social media to learn more!
If you're ready to advance your career with a supportive team that treats you like family, we want to hear from you!
- Email to learn more or apply today!
Job Summary
As a Customer Support Specialist , you will be the welcoming face of National Finance Company. You will deliver exceptional customer service, foster relationships with both new and existing customers, and assist in our lending operations. Responsibilities include:
- Assisting customers with loan applications, payments, and account inquiries.
- Accurately processing and filing customer documents.
- Maintaining organized customer records.
- Communicating clearly and professionally with customers regarding their accounts.
- Encouraging new business while nurturing existing customer relationships.
- Ensuring the office environment is safe, clean, and welcoming.
Supervision : Customer Support Specialists report directly to an Office Manager, with oversight from an Area Supervisor and the Vice-President of Operations.
Job Tasks, Responsibilities, and Authorities
Tasks:
- Greet customers warmly and answer the phone professionally, identifying yourself by name.
- Handle customer payments efficiently.
- Maintain an accurate cash drawer.
- Promote business to new and existing customers.
- Process loan applications diligently.
- Utilize system software for calculating payments and balances.
- Market and sell ancillary products.
- Guide customers in completing forms correctly.
- File forms and maintain organized customer folders.
- Communicate effectively with customers about the status of loan applications and payments.
- Prepare customer mailings.
- Make daily bank deposits.
- Ensure the office is clean and well-maintained.
Responsibilities:
- Adhere to company policies as per the Employee Handbook and additional management directives.
- Report to work as per your assigned schedule.
- Respect the direction of the Office Manager, who is responsible for your location's operations.
- Comply with all local, state, and federal laws.
- Report any issues or misconduct, known or suspected, by other employees to your supervisor or upper management.
Working Conditions:
Work hours: 9 AM to 5 PM; Monday through Friday, with a one-hour lunch break. Optional early clock-in at 8:30 AM for additional hours.
- Available for three Saturdays in December from 9 AM to 1 PM.
Average hours per week: 35 hours
Overtime: Never X Occasionally Often; must be pre-approved by Manager
Max hours: 3 per week
Work environment: Shared office space with coworkers.
Salary and Benefits:
- Starting pay range of $4 to 16 per hour, with opportunities for quarterly performance bonuses.
- Comprehensive benefits: Medical, dental, life insurance; 401(k) plan; bonuses; paid vacation, and sick time.
I have read and understand the above job description and can fulfill these essential job requirements with or without accommodations. If I need accommodations, I have discussed these with management and am satisfied with the accommodations provided. I understand that Management reserves the right to modify this job description and may assign additional duties as necessary. I acknowledge that all employees of National Finance Company, Inc. are employed on an 'at-will' basis.
Job Qualifications:
Education: High school diploma or equivalent.
Experience: Prior experience in the consumer finance industry preferred, or experience as a cashier.
- Number of years: 1 year
Special training or licenses: Current, valid driver's license; basic computer skills.
Physical requirements: Ability to lift and move up to 50 lbs.
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0
Customer Support Lead
27513 Whispering Pines, North Carolina
$55000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Customer Support Lead to manage their customer service operations in **Raleigh, North Carolina, US**. This role requires a passion for delivering exceptional customer experiences and the ability to lead a team to meet and exceed service level agreements. The Customer Support Lead will be responsible for training, coaching, and motivating the customer support team, ensuring they are equipped with the knowledge and tools to resolve customer inquiries efficiently and effectively. You will handle escalated customer issues, providing solutions and ensuring customer satisfaction. Key responsibilities include developing and implementing customer support policies and procedures, monitoring call queues and ticket volumes, and analyzing customer feedback to identify areas for improvement. The Lead will also collaborate with other departments, such as product and sales, to provide insights into customer needs and challenges. This position requires strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices. The ideal candidate will have a proven track record in managing customer support teams and a commitment to fostering a positive and productive work environment. You will be instrumental in shaping the customer experience and driving customer loyalty. A proactive approach to problem-solving and the ability to thrive in a fast-paced environment are essential. This is a fantastic opportunity to make a significant impact on our client's customer relations and overall success.
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1
Customer Support Lead
27601 Whispering Pines, North Carolina
$65000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Customer Support Lead to manage their customer service operations from a fully remote capacity. This role is crucial in ensuring exceptional customer experiences and leading a team of dedicated support agents. The ideal candidate will possess outstanding communication skills, a deep understanding of customer service best practices, and a proven ability to motivate and manage a remote team. You will be responsible for setting performance standards, developing training materials, handling escalated customer issues, and implementing strategies to improve customer satisfaction and retention. This position requires strong problem-solving skills and the ability to analyze customer feedback to drive service improvements.
Key Responsibilities:
Qualifications:
This is an excellent opportunity to take on a leadership role in a growing company, making a significant impact on customer satisfaction from a remote location. You will have the autonomy to shape support processes and lead a motivated team. The fully remote nature of this role allows for great flexibility and work-life integration. The company is committed to providing outstanding customer care and values team collaboration and continuous improvement. The role emphasizes excellent service delivery and team development in a virtual environment.
Key Responsibilities:
- Lead, mentor, and manage a team of remote customer support agents.
- Develop and implement customer service policies and procedures to ensure consistent, high-quality support.
- Set performance metrics and goals for the support team, monitoring performance and providing regular feedback.
- Handle and resolve complex customer inquiries and escalations efficiently and professionally.
- Develop and deliver training programs for new and existing support staff.
- Analyze customer feedback and support data to identify trends and areas for improvement.
- Collaborate with product and engineering teams to communicate customer issues and recommend product enhancements.
- Ensure adherence to service level agreements (SLAs) and maintain high levels of customer satisfaction.
- Contribute to the development of self-service resources, such as FAQs and knowledge bases.
- Foster a positive and productive team environment within the remote setting.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 4 years of experience in customer service or support, with at least 2 years in a leadership or supervisory role.
- Proven experience managing and motivating remote teams.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer support software (e.g., Zendesk, Salesforce Service Cloud) and CRM systems.
- Ability to analyze data and generate reports on customer service performance.
- Experience in developing training materials and conducting team training sessions.
- Patient, empathetic, and customer-focused attitude.
- Proficiency in standard office productivity software.
This is an excellent opportunity to take on a leadership role in a growing company, making a significant impact on customer satisfaction from a remote location. You will have the autonomy to shape support processes and lead a motivated team. The fully remote nature of this role allows for great flexibility and work-life integration. The company is committed to providing outstanding customer care and values team collaboration and continuous improvement. The role emphasizes excellent service delivery and team development in a virtual environment.
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2
Senior Customer Support Engineer
27513 Whispering Pines, North Carolina
$65000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Engineer to join their dynamic team in Raleigh, North Carolina, US . This role is crucial in ensuring our customers receive exceptional technical assistance and product support. You will be responsible for resolving complex technical issues, providing in-depth product knowledge, and contributing to the improvement of our support processes and documentation. The ideal candidate will possess a strong technical aptitude, excellent communication skills, and a passion for problem-solving. You will work closely with engineering and product teams to identify and address product defects and feature requests. Your responsibilities will include troubleshooting software and hardware issues, guiding customers through complex setups, and creating clear, concise technical guides and FAQs. This position offers a unique opportunity to be at the forefront of customer satisfaction, directly impacting product perception and client retention. We are looking for someone who can not only solve immediate issues but also anticipate future customer needs and contribute to a proactive support strategy. The role involves in-depth analysis of customer environments to ensure optimal performance and user experience. You will also play a key role in training junior support staff and sharing best practices. A deep understanding of enterprise-level software solutions and customer relationship management systems is highly desirable. The ability to manage multiple support tickets simultaneously while maintaining high-quality service is essential. Join us and be a part of a team dedicated to delivering outstanding customer experiences and driving innovation in the tech support landscape. The successful candidate will be instrumental in shaping the future of our customer engagement strategy.
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3
Senior Customer Support Specialist
27601 Whispering Pines, North Carolina
$60000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and experienced Senior Customer Support Specialist to join their fully remote support team. This role is crucial for ensuring our customers receive exceptional service and timely assistance. As a Senior Specialist, you will handle complex customer inquiries, troubleshoot technical issues, and provide expert guidance on our product suite. You will also be responsible for mentoring junior support agents, contributing to the development of support documentation and knowledge bases, and identifying areas for process improvement. The ideal candidate will possess outstanding communication skills, a patient and empathetic demeanor, and a strong aptitude for problem-solving. You should be proficient in using customer relationship management (CRM) software and various support ticketing systems. A proven track record of exceeding customer satisfaction targets is essential. A minimum of 3-5 years of experience in customer support, with at least 1 year in a senior or lead role, is required. Experience in a remote work environment is highly desirable. You will need to be highly organized, self-motivated, and able to manage your time effectively to meet the demands of a dynamic customer base. This role offers a fantastic opportunity to be part of a forward-thinking company that values its customers and employees, with the convenience of working from the comfort of your own home.
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4
Senior Customer Support Specialist
27513 Whispering Pines, North Carolina
$21 Hourly
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Raleigh, North Carolina, US . This role is pivotal in ensuring our customers receive exceptional service and timely resolutions to their inquiries. The ideal candidate will possess a strong understanding of customer service principles and a proven ability to handle complex support issues. Responsibilities include managing a queue of customer tickets, providing in-depth technical support, troubleshooting software and hardware problems, escalating issues to appropriate departments, and documenting all customer interactions. You will also be responsible for training and mentoring junior support staff, contributing to the development of support knowledge base articles, and identifying trends in customer feedback to drive service improvements. We are looking for individuals who are empathetic, patient, and possess excellent communication skills, both written and verbal. A commitment to delivering a superior customer experience is paramount. This position offers a hybrid work model, combining the flexibility of remote work with the collaborative benefits of in-office interaction. The successful candidate will be expected to be on-site approximately 2-3 days per week. We value a proactive approach to problem-solving and a dedication to continuous learning. Join us and become an integral part of a company that prioritizes customer satisfaction and employee growth.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to our products and services.
- Escalate unresolved issues to higher-level support or relevant teams.
- Maintain accurate and detailed records of customer interactions and transactions.
- Develop and update customer support documentation and FAQs.
- Train and mentor new customer support representatives.
- Identify opportunities for service improvement based on customer feedback and support trends.
- Collaborate with other departments to ensure a seamless customer experience.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 3 years of experience in a customer service or technical support role.
- Proficiency in using CRM software and ticketing systems.
- Strong problem-solving and analytical skills.
- Excellent communication, interpersonal, and active listening skills.
- Ability to work effectively in a hybrid work environment.
- Experience in troubleshooting software and hardware issues is a plus.
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5
Lead Customer Support Specialist
27514 Whispering Pines, North Carolina
$65000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a fast-growing tech startup, is actively recruiting a dedicated and empathetic Lead Customer Support Specialist to join their operations in Raleigh, North Carolina, US . This role is critical for ensuring exceptional customer experiences and requires a proactive approach to problem-solving and team leadership. The Lead Customer Support Specialist will be responsible for managing a team of support agents, overseeing daily operations, and acting as a point of escalation for complex customer issues. You will also be involved in developing and implementing customer service policies and procedures, training new team members, and analyzing customer feedback to identify areas for improvement. Key responsibilities include ensuring timely and effective resolution of customer inquiries via phone, email, and chat; maintaining high customer satisfaction scores; and collaborating with other departments to resolve product-related issues. The ideal candidate will have at least 4 years of experience in customer service, with a proven track record of leading a support team. Strong interpersonal and communication skills, exceptional problem-solving abilities, and a passion for customer advocacy are essential. Familiarity with CRM software and helpdesk ticketing systems is a must. A Bachelor's degree in Business Administration, Communications, or a related field is preferred, though equivalent experience will be considered. This is a fantastic opportunity to make a significant impact in a supportive and collaborative work environment.
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6
Senior Customer Support Specialist
27513 Whispering Pines, North Carolina
$25 Hourly
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Raleigh, North Carolina, US . This role is pivotal in ensuring our customers receive exceptional support and service. The ideal candidate will possess a deep understanding of customer service principles, excellent communication skills, and a passion for problem-solving. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing solutions that exceed customer expectations. Your day-to-day activities will involve engaging with customers via multiple channels, including phone, email, and live chat. You will also be tasked with documenting customer interactions, tracking issue resolution, and identifying trends to improve our support processes. This position requires a proactive approach to customer satisfaction, with an emphasis on building long-term relationships. We are looking for someone who can not only resolve immediate issues but also anticipate future needs and provide proactive guidance. As a senior member of the team, you will mentor junior support staff, contribute to knowledge base development, and participate in training sessions to enhance the team's overall capabilities. The ability to work effectively both independently and as part of a collaborative team is crucial. This role offers a hybrid work arrangement, providing flexibility while maintaining strong team connectivity. The successful candidate will thrive in a fast-paced environment and demonstrate resilience and adaptability in a constantly evolving landscape. A strong sense of ownership and accountability is expected for all customer-related matters.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and provide comprehensive support across various communication channels.
- Troubleshoot and resolve complex technical and non-technical customer issues efficiently and effectively.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify recurring issues and collaborate with other departments to implement long-term solutions.
- Develop and maintain customer support documentation, FAQs, and knowledge base articles.
- Train and mentor junior customer support representatives.
- Contribute to the continuous improvement of customer service processes and standards.
- Provide feedback to product and development teams based on customer interactions.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Handle escalated customer issues with diplomacy and promptness.
- Proven experience in a customer support or helpdesk role, with at least 3 years in a senior capacity.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience in troubleshooting technical issues is a plus.
- Customer-centric mindset with a dedication to achieving high satisfaction ratings.
- Ability to work collaboratively within a team and contribute to a positive work environment.
- Experience in training or mentoring team members is highly desirable.
Apply Now
7
Lead Customer Support Specialist
27601 Whispering Pines, North Carolina
$60000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and empathetic Lead Customer Support Specialist to manage and elevate our customer service operations. This fully remote position requires a passion for delivering exceptional customer experiences and a talent for leading a team to achieve service excellence. You will be responsible for overseeing the daily operations of the support team, handling escalated customer inquiries, developing training materials, and implementing best practices in customer service. This role demands outstanding communication skills, strong problem-solving abilities, and a deep understanding of customer support tools and methodologies. You will work closely with product and engineering teams to relay customer feedback and identify areas for improvement. The ideal candidate will have a proven track record in customer support leadership, experience with CRM systems and helpdesk software, and a commitment to fostering a positive and supportive team environment. Responsibilities include monitoring key performance indicators (KPIs), coaching and developing support agents, and ensuring prompt and effective resolution of all customer issues. We are looking for a proactive individual who can contribute to the continuous improvement of our customer service strategy and uphold our commitment to customer satisfaction. Join our dynamic, remote team and play a critical role in shaping our customer relationships. This role is based in the **Raleigh, North Carolina, US** area but is performed remotely.
Responsibilities:
Responsibilities:
- Lead and mentor a team of customer support representatives.
- Manage daily support operations and ensure service level agreements (SLAs) are met.
- Handle complex and escalated customer inquiries and issues with professionalism and efficiency.
- Develop and deliver comprehensive training programs for the support team.
- Implement and refine customer support processes and best practices.
- Monitor customer satisfaction metrics and identify areas for improvement.
- Collaborate with other departments to resolve customer issues and provide feedback on product enhancements.
- Maintain accurate customer records and documentation.
- Champion a customer-centric culture within the organization.
- Associate's or Bachelor's degree in a relevant field, or equivalent work experience.
- 3+ years of experience in customer support, with at least 1 year in a leadership or supervisory role.
- Proven experience with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Ability to coach and motivate a team.
- Experience working in a remote team environment is highly desirable.
Apply Now
8
Senior Customer Support Specialist
27513 Whispering Pines, North Carolina
$25 Hourly
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, remote-first team. In this critical role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries with efficiency and empathy. You will handle a wide range of customer interactions across various channels, including phone, email, and live chat, ensuring a consistently positive customer experience. This position involves troubleshooting complex technical issues, guiding users through product features and functionalities, and escalating issues to appropriate internal teams when necessary. Your expertise will be vital in maintaining high customer satisfaction rates and fostering strong customer relationships.
Key responsibilities include:
The ideal candidate will possess excellent communication skills, a patient and problem-solving attitude, and a deep understanding of customer service best practices. Previous experience in a remote customer support role is highly desirable. You should be adept at managing your time effectively in a virtual environment and comfortable working independently. A strong technical aptitude and the ability to learn new software quickly are essential. If you are passionate about delivering outstanding service and thrive in a remote setting, we encourage you to apply. This is an excellent opportunity to make a significant impact in a growing organization. The ideal candidate will be based in or willing to work within the Raleigh, North Carolina, US time zone for collaboration purposes.
Key responsibilities include:
- Responding promptly and professionally to customer inquiries via multiple communication channels.
- Diagnosing and resolving technical issues, providing clear and concise solutions.
- Educating customers on product usage, best practices, and new features.
- Documenting customer interactions and issue resolutions accurately in our CRM system.
- Identifying trends in customer inquiries and feedback to inform product improvements and support strategies.
- Collaborating with cross-functional teams (e.g., product, engineering) to resolve escalated issues.
- Contributing to the development and maintenance of our knowledge base and support resources.
- Mentoring junior support staff and contributing to team training initiatives.
- Participating in proactive customer outreach and engagement programs.
- Continuously seeking opportunities to enhance the customer support experience.
The ideal candidate will possess excellent communication skills, a patient and problem-solving attitude, and a deep understanding of customer service best practices. Previous experience in a remote customer support role is highly desirable. You should be adept at managing your time effectively in a virtual environment and comfortable working independently. A strong technical aptitude and the ability to learn new software quickly are essential. If you are passionate about delivering outstanding service and thrive in a remote setting, we encourage you to apply. This is an excellent opportunity to make a significant impact in a growing organization. The ideal candidate will be based in or willing to work within the Raleigh, North Carolina, US time zone for collaboration purposes.
Apply Now
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