2,377 Customer Intelligence jobs in the United States

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The RoleAbout the Role

As a Senior Business Intelligence Analyst, you play a critical role in transforming data into actionable insights that empower our Sales, Customer Success and Customer Support and Training teams. You will leverage Power BI, Snowflake, and other analytics tools to create reports, dashboards, improve data quality, and drive strategic decision-making. Your expertise in business intelligence, data modeling, and visualization will help our teams optimize Sales and Customer Success performance, forecast revenue, reduce customer churn and uncover growth opportunities.

The ideal candidate will have a deep understanding of Sales & Customer Success strategy, key performance indicators (KPIs), and Objectives and Key Results (OKRs) to proactively identify opportunities for improvement. They will work cross-functionally to enhance processes, develop scalable solutions, and provide actionable insights that drive customer retention and growth. This role demands a high level of independence and thought leadership, operating as a strategic partner to leadership teams. Your Impact

Key Responsibilities

• Design, develop, and maintain Power BI dashboards and reports to provide real-time visibility into key sales and revenue metrics.
• Extract, transform, and analyze data from Snowflake and other sources to support business intelligence initiatives.
• Partner with Sales and Customer Success Leadership and Operational teams to define KPIs, track performance, and deliver insights.
• Build and optimize data models to ensure accuracy, efficiency, and scalability in reporting.
• Identify trends, forecast business outcomes, and provide recommendations to drive revenue growth.
• Collaborate with cross-functional teams to ensure seamless data integration and governance.
• Automate and streamline reporting processes to enhance efficiency and reduce manual efforts.
• Ensure data accuracy, integrity, and consistency across systems and reports.
• Perform complex ad hoc analysis as required in support of Sales and Customer Success Organization

What You'll Need

Qualifications & Skills

• 4+ years of experience in Business Intelligence, Data Analytics, or a related field, preferably in a SaaS or sales-driven environment.
• Expertise in Power BI, including DAX, data modeling, and dashboard development.
• Experience with Snowflake (or similar cloud-based data warehouses) for data extraction and transformation.
• Familiarity with SQL for querying and analyzing large datasets.
• Deep understanding of sales performance metrics, pipeline management, customer success metrics (Customer Retention, Customer Lifetime Value, Net Promoter Score).
• Experience working with CRM data (Salesforce.com preferred)
• Strong analytical and problem-solving skills with the ability to translate data into strategic recommendations.
• Excellent communication and collaboration skills to work effectively with sales leaders and cross-functional teams.

Work Authorization:

AspenTech will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

#LI-BC1

Fitch Solutions is currently seeking a Customer Intelligence Specialist based out of our New York office.

Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst.

By becoming a part of the Fitch Solutions team, you will join a group of colleagues delivering critical data, insightful research, and comprehensive analytics that empower clients to make informed decisions. You'll work in a dynamic environment where innovation is encouraged, and collaboration is key to developing solutions that address the evolving needs of global markets. With a portfolio of best-in-class, award winning brands, we offer you the opportunity to advance your career while contributing to a company known for its expertise and commitment to excellence.

About the Team

Fitch Solutions fuels better decision-making with data, research, and analytics. As part of our Revenue Operations function, the Commercial Platforms & Operations team plays a critical role in enabling scalable growth through technology, data, and process excellence.

We are looking for a diligent and detail-oriented Customer Intelligence Specialist to play a crucial role in ensuring the accuracy and usability of our customer data. You will be instrumental in monitoring customer data quality, operationalizing our Ideal Customer Profile (ICP), and driving the effective activation of customer insights across our key sales, success and marketing enablement platforms. If you have a passion for clean data, a knack for operationalizing strategies, and thrive in a dynamic environment, this is the perfect role for you.

How You'll Make an Impact:

Data Quality & Enrichment

• Oversee daily management of customer data, ensuring accuracy, completeness, and consistency across systems.
• Collaborate on defining, operationalizing, and maintaining the Ideal Customer Profile (ICP) criteria and segmentation within business systems.
• Lead data enrichment and quality initiatives, resolving duplicates, inaccuracies, and enhancing customer profiles.
• Collaborate with cross-functional teams (e.g., Rev Ops, Marketing Ops, Technology) to align data processes and strategies.
• Enforce data governance and compliance with global privacy regulations, monitoring data usage and access controls.
• Develop, maintain, and automate dashboards and reports for customer data quality and intelligence performance.
• Ensure ICP insights are effectively applied in sales enablement tools and content targeting.
• Provide training materials and guidance to sales and commercial teams on leveraging customer intelligence.
• Activate and monitor customer intelligence activities, including audience targeting, journey orchestration, and campaign A/B testing.
• Serve as a key contact for troubleshooting, best practices, and user support for customer data platforms.
• Deliver actionable insights and ad-hoc analysis to support commercial and strategic initiatives.

You May be a Good Fit if:

• A minimum of four years' experience within Customer Success Operations, CRM Operations, data management, or related field.
• Strong attention to detail with a proven ability to identify data inconsistencies and errors.
• A good understanding of revenue technology, specifically customer data platforms, analytics solutions, and CRM systems.
• Demonstrated analytical skills, including the ability to interpret data, spot trends, and recommend actionable solutions.
• Adept at quickly learning and navigating new software platforms.
• Proactive and resourceful in solving operational challenges.
• Clear and concise communicator, able to explain data concepts and processes to business users.
• Collaborative team player with experience working across multiple departments.

• Basic SQL query skills or a strong willingness to learn for data validation and exploration

What Would Make You Stand Out:

• Demonstratable experience driving innovation in data to deliver a differentiated client experience.
• Have worked within complex B2B enterprise environments, particularly high-growth or transformation-focused environments.
• Knowledge of global data privacy laws and enterprise data security best practices.

Why Choose Fitch:

• Hybrid Work Environment: 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment : A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluatequalified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

NEW YORK: Expected base pay rates for the role will be $90k between $120k per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch's total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

#LI-Solutions , #LI-hybrid , #LI-VD1

About Annalect

Annalect is the Data & Technology arm of Omnicom Media Group

Annalect's 4,000+ innovators leverage data and technology to help clients across Omnicom build relationships that matter - whether that means fostering consumers' trust in brands, building new experiences, or delivering advanced analytics where it's most needed. Annalect is the driving force behind Omni, Omnicom's unique open operating system, which works hand-in-hand with clients' and partners' data and tools, to orchestrate better marketing outcomes.

Annalect's unique approach to data and technology - one that relies on transparency, neutrality, and interoperability - allows us to deliver purpose-built and scalable solutions that make data actionable. Our advanced teams of product leaders, data scientists, consultants, and engineers enable us to meet the business goals of our internal and external clients.

Team Overview

With Omni adopted as Omnicom's marketing insights and data platform, the holding company is consolidating its capabilities and sharing data throughout the organization. This results in more effective, faster, and smarter decision-making for clients. Annalect established the Marketing Intelligence team to support these efforts, focusing on data quality standardization, improving data operations, and integrating reporting within Omni.

Position Overview

This role will ensure that our agency and client teams have access to timely, accurate, and reliable data they can use to make critical business decisions quickly by focusing on the following Marketing Intelligence competencies:

• Reporting, Data, and Technology Experience
• Media, Advertising, and Marketing Industry Knowledge
• Delivery, Project Management, and Process Development
• Account, Stakeholder, and Relationship Management
• Creativity, Innovation, and Problem Solving
• Business Impact, Company Alignment, and Team Advancement

Key Responsibilities

• Design and optimize team workflows, systems, and tools to streamline complex processes, enhance organizational structure, and efficiently onboard new partners or vendors.
• Oversee the design and implementation of key analytics projects, including developing taxonomy and naming conventions, establishing governance and compliance monitoring, and maintaining high data quality.
• Navigate and mitigate roadblocks across processes and teams to ensure success in challenging engagements, supporting continuous evolution in response to industry and market trends.
• Align business priorities with broader agency and client goals by overseeing team structure, roles, and organizational design for optimal impact.
• Serve as an expert within the firm, expanding team knowledge and promoting a culture of ongoing learning and strategic insight.
• Lead the development of Marketing Intelligence capabilities, including data operations, process automation, campaign reporting, dashboard visualization, and artificial intelligence, while promoting data-driven decision-making.
• Drive innovation in analytics by developing modern metrics, applying semantic layering, and improving data outputs to sustain Omnicom's industry leadership.
• Manage the delivery of centralized reporting environments, intuitive data solutions, and on-demand campaign reports across agency networks, supporting global rollouts and adoption.
• Develop and implement a strategy for engagement and deploying reporting capabilities, including collaborating with product marketing and offshore teams.
• Implement governance solutions to ensure data accuracy, completeness, timeliness, and proper access, while maintaining high service levels across all data sources.

Required Skills and Qualifications

• BS/BA or MS in Business, Marketing, Statistics, Mathematics, Data Science, Information Systems, Computer Science, Engineering, or a relevant field.
• 8+ years' experience in marketing science, advertising analytics, data operations, business intelligence, or campaign insights, ideally in a media, agency, or client environment.
• Knowledge of cloud technologies and project management tools is required. Experience with Starburst, Smartsheet, or JIRA preferred.
• Proficiency in programmatic buying platforms and advertising technology tools is required. Experience with DSPs, ad verification, or ad servers preferred.
• Proficiency in data transformation and quality tools is required. Experience with dbt, Alteryx, or Great Expectations preferred.
• Expert in business intelligence technologies; direct experience with Power BI or Tableau is required. Experience with Looker or Salesforce Marketing Cloud Intelligence (f/k/a Datorama) preferred.
• Experience with programming and query languages for business intelligence purposes, including proficiency in SQL, is required. Familiarity with Python, JavaScript, or DAX preferred.
• Previous roles in supporting activation, direct response, digital investment, managed services, or in-house media teams are required.
• Ability to influence and manage cross-functional teams without formal authority; extensive involvement on projects, including offshore, technology, operations, vendor, or agency teams required.
• Excellent communications skills; experience communicating across functional groups and leadership teams with varying degrees of technical background preferred.

Perks of working at Annalect

• Culture! We have an incredibly fun, collaborative environment that encourages engagement and work/life balance
• Generous PTO that includes vacation days, personal days, a fantastic Summer Friday program, and extended time off around the holiday season.
• As part of Omnicom, we have the backing and resources of a global billion-dollar company but also have the flexibility and pace of a "startup" - we move fast, break things, and innovate.

#LI-CC1

This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include: health insurance, vision insurance, dental insurance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, vacation days, sick days, personal days, paid parental leave, paid medical leave, and STD/LTD insurance benefits.

Compensation Range

$112,000-$160,000 USD

This role is hybrid, requiring three (3) days per week in the office. The remaining two (2) days may be worked remotely. Specific in-office days will be discussed during the interview process, with flexibility to align with team needs. Please note that the number or required in-office days may be adjusted over time, potentially increasing the number of required in-office days based on business needs.

Review Our Recruitment Privacy Notice

Why We Stand Out

Seeking a new challenge where your professional and personal aspirations are not only possible but supported? Kaufman Rossin might be just the place for you!

As one of the top accounting firms in the country, our foundation is "people first". In the words of James Kaufman, "we prioritize our people, their development, and their well-being.Our values are translated into action every day."

Celebrated as the Best Place to Work in South Florida over a dozen times, Kaufman Rossin has grown to over 600 employees, with offices spanning the tri-county area, including sister entities Kaufman Rossin Wealth and Kaufman Rossin Alternative Investment Services.

Think you have what it takes?

How You'll Contribute:

We are seeking a Manager or Senior Manager to lead our Market & Competitor Intelligence (M&CI) team, operating as an internal research and insight consultancy. This leader will play a strategic role in providing high-impact research, analysis, and actionable intelligence to firm management, industry leaders, business development (BD), and client account teams.

• Set research priorities in alignment with the firm's strategic goals.
• Work with partners, industry teams, and marketers to identify intelligence needs.
• Manage M&CI Analyst(s)
• Package and deliver insights for leadership decision-making, pursuit strategies, and marketing campaigns.
• Organize, prepare and deliver monthly new business and cross-sell reports by industry, service line and office.
• Maintain and deliver key performance metrics (KPIs) related to client acquisition, retention, expansion and churn across service lines, industry groups and geographies to provide actionable insights for marketing and business development strategies.
• Assist in client segmentation to tailor marketing campaigns and sales outreach.
• Support the creation of targeted sales campaigns based on insights derived from research and data analysis.
• Research client accounts and client contacts for account management and cross-sell initiatives including background information on key decision-makers, trends within target industries and potential pain points to address.
• Deliver market briefs, competitor analysis, and thought leadership reports using curated external sources.
• Develop and maintain a library of reusable research assets for firm-wide use.
• Conduct interviews with new hires from competitors to enhance market knowledge.
• Maintain relationships with third-party research and intelligence providers.
• Partner with Marketing and BD teams to align insights with business needs.
• Collaborate with the Domo team to create dashboards and analytics for stakeholders.

Requirements

What Skills You'll Bring:

• Strong leadership, collaboration, and stakeholder communication skills.
• Ability to synthesize complex information into actionable insights.
• Experience working with external research vendors and platforms.
• Ability to establish and maintain cooperative working relationships with team members, management, professional staff, and outside contacts.

How You'll Stand Out:

• 10 + years of experience in professional services, consulting, or a related industry preferred.
• Bachelor's degree, MBA, or Master's degree in marketing, technology or related field
• Extensive experience with business intelligence tools such as Power BI, Tableau or Domo
• Superior analytical skills and logic/problem solving skills.
• Excellent communication and presentation skills.
• Strong attention organizational and project management skills.
• Self-motivated, proactive, and confident working independently.
• Experience using generative AI to support market analysis and content creation

Benefits

We embrace authenticity. Kaufman Rossin is an equal opportunity employer. We are committed to creating a culture that reflects our firm's and clients' diversity. We encourage understanding, acceptance, and celebration among all people. That includes lifestyle, education, experience, race, ethnicity, age, religion, physical ability, sexual orientation, and gender identity. Differences make unique varieties.

About Annalect

Annalect is the Data & Technology arm of Omnicom Media Group

Annalect's 4,000+ innovators leverage data and technology to help clients across Omnicom build relationships that matter - whether that means fostering consumers' trust in brands, building new experiences, or delivering advanced analytics where it's most needed. Annalect is the driving force behind Omni, Omnicom's unique open operating system, which works hand-in-hand with clients' and partners' data and tools, to orchestrate better marketing outcomes.

Annalect's unique approach to data and technology - one that relies on transparency, neutrality, and interoperability - allows us to deliver purpose-built and scalable solutions that make data actionable. Our advanced teams of product leaders, data scientists, consultants, and engineers enable us to meet the business goals of our internal and external clients.

Team Overview

With Omni adopted as Omnicom's marketing insights and data platform, the holding company is consolidating its capabilities and sharing data throughout the organization. This results in more effective, faster, and smarter decision-making for clients. Annalect established the Marketing Intelligence team to support these efforts, focusing on data quality standardization, improving data operations, and integrating reporting within Omni.

Position Overview

This role will ensure that our agency and client teams have access to timely, accurate, and reliable data they can use to make critical business decisions quickly by focusing on the following Marketing Intelligence competencies:

• Reporting, Data, and Technology Experience
• Media, Advertising, and Marketing Industry Knowledge
• Delivery, Project Management, and Process Development
• Account, Stakeholder, and Relationship Management
• Creativity, Innovation, and Problem Solving
• Business Impact, Company Alignment, and Team Advancement

Key Responsibilities

• Design and optimize team workflows, systems, and tools to streamline complex processes, enhance organizational structure, and efficiently onboard new partners or vendors.
• Oversee the design and implementation of key analytics projects, including developing taxonomy and naming conventions, establishing governance and compliance monitoring, and maintaining high data quality.
• Navigate and mitigate roadblocks across processes and teams to ensure success in challenging engagements, supporting continuous evolution in response to industry and market trends.
• Align business priorities with broader agency and client goals by overseeing team structure, roles, and organizational design for optimal impact.
• Serve as an expert within the firm, expanding team knowledge and promoting a culture of ongoing learning and strategic insight.
• Lead the development of Marketing Intelligence capabilities, including data operations, process automation, campaign reporting, dashboard visualization, and artificial intelligence, while promoting data-driven decision-making.
• Drive innovation in analytics by developing modern metrics, applying semantic layering, and improving data outputs to sustain Omnicom's industry leadership.
• Manage the delivery of centralized reporting environments, intuitive data solutions, and on-demand campaign reports across agency networks, supporting global rollouts and adoption.
• Develop and implement a strategy for engagement and deploying reporting capabilities, including collaborating with product marketing and offshore teams.
• Implement governance solutions to ensure data accuracy, completeness, timeliness, and proper access, while maintaining high service levels across all data sources.

Required Skills and Qualifications

• BS/BA or MS in Business, Marketing, Statistics, Mathematics, Data Science, Information Systems, Computer Science, Engineering, or a relevant field.
• 8+ years' experience in marketing science, advertising analytics, data operations, business intelligence, or campaign insights, ideally in a media, agency, or client environment.
• Knowledge of cloud technologies and project management tools is required. Experience with Starburst, Smartsheet, or JIRA preferred.
• Proficiency in programmatic buying platforms and advertising technology tools is required. Experience with DSPs, ad verification, or ad servers preferred.
• Proficiency in data transformation and quality tools is required. Experience with dbt, Alteryx, or Great Expectations preferred.
• Expert in business intelligence technologies; direct experience with Power BI or Tableau is required. Experience with Looker or Salesforce Marketing Cloud Intelligence (f/k/a Datorama) preferred.
• Experience with programming and query languages for business intelligence purposes, including proficiency in SQL, is required. Familiarity with Python, JavaScript, or DAX preferred.
• Previous roles in supporting activation, direct response, digital investment, managed services, or in-house media teams are required.
• Ability to influence and manage cross-functional teams without formal authority; extensive involvement on projects, including offshore, technology, operations, vendor, or agency teams required.
• Excellent communications skills; experience communicating across functional groups and leadership teams with varying degrees of technical background preferred.

Perks of working at Annalect

• Culture! We have an incredibly fun, collaborative environment that encourages engagement and work/life balance
• Generous PTO that includes vacation days, personal days, a fantastic Summer Friday program, and extended time off around the holiday season.
• As part of Omnicom, we have the backing and resources of a global billion-dollar company but also have the flexibility and pace of a "startup" - we move fast, break things, and innovate.

This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include: health insurance, vision insurance, dental insurance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, vacation days, sick days, personal days, paid parental leave, paid medical leave, and STD/LTD insurance benefits.

Compensation Range

$112,000-$160,000 USD

This role is hybrid, requiring three (3) days per week in the office. The remaining two (2) days may be worked remotely. Specific in-office days will be discussed during the interview process, with flexibility to align with team needs. Please note that the number or required in-office days may be adjusted over time, potentially increasing the number of required in-office days based on business needs.

Review Our Recruitment Privacy Notice

Novi, MI, USA | Salary | Full Time

Our Purpose

At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be inclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe!

Position Purpose

The Marketing Intelligence Manager translates marketing and member data into actionable insight that fuels Vibe Credit Union's long-term growth plan. The role owns the design and coordination of our marketing‑data tracking systems, serves as the resident expert on target and branch markets, and partners with cross‑functional teams to optimize marketing performance and member engagement. This is an individual‑contributor position with broad influence but no direct reports.

Essential Duties

• Data Infrastructure & Tracking Ownership

• Build or oversee the build of end‑to‑end tracking systems that integrate Constant Contact, Sprout Social, paid‑media platforms, CRM, and core‑banking data.

• Ensure data integrity, governance, and scalability in partnership with IT and external vendors.

• Analytics‑Tech Budget & Vendor Management

• Own the analytics‑technology and data‑integration budget and manage relationships with analytics, attribution, and data‑engineering vendors.

• Market & Member Insights

• Serve as the in‑house expert on target markets, branch‑level demographics, and engaged‑member segments.

• Develop segmentation frameworks and deliver quarterly insight briefs that guide campaign and product strategy.

• Performance Analysis

• Analyze marketing campaigns and customer behavior, identifying trends and insights to improve ROI.

• Track and report KPIs such as conversion rate, customer‑acquisition cost, and engagement metrics.

• Reporting & Visualization

• Prepare clear, insightful dashboards and reports using tools like Power BI or Tableau.

• Present findings to marketing leadership and other stakeholders to drive data‑led decisions.

• Process Improvement & Automation

• • Continuously refine analytics processes, automating data flows and reporting where possible.

• Proactively identify opportunities to optimize campaign performance and operational efficiency.

• Enterprise KPI Governance

• Define and enforce single‑source‑of‑truth KPIs in partnership with Product, Lending, Retail, and Risk teams to drive consistent decision‑making.

• Collaboration & Communication

• Partner with Sales, Product, IT, and branch leaders to align analytics efforts with business objectives.

• Translate complex analysis into actionable recommendations for stakeholders at all levels.

Required Skills and Qualifications:

• 5-7 years of hands‑on marketing analytics or business‑intelligence experience (high‑potential candidates with 3-5 years will be considered).

• Proven ownership of data‑tracking or segmentation initiatives that span multiple platforms.

• Proficiency with Excel, GA4, and a BI/visualization tool such as Power BI or Tableau.

• Working knowledge of SQL for querying and joining data sets.

• Experience with marketing automation and CRM tools (e.g., Constant Contact, HubSpot).

• Strong analytical, problem‑solving, and communication skills; meticulous attention to detail.

Preferred Qualifications:

• Prior experience in financial services or the credit‑union industry.

• Familiarity with demographic or GIS market‑segmentation tools.

• Experience coordinating vendors or data‑engineering resources.

About us

• At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London.
• We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
• Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

What you'll do

• Own and drive Sierra's competitive intelligence (CI) efforts with a strong focus on marketing strategy, messaging, and market understanding.
• Conduct in-depth market and competitive research to inform product positioning, customer segmentation, and GTM strategy.
• Develop and maintain CI assets like battlecards, win/loss insights, competitor summaries, and executive briefings.
• Build scalable CI processes and tools to deliver timely, actionable insights across the company.
• Support analyst relations efforts-supporting narrative development, briefing preparation, and relationship management.
• Support pricing and packaging strategy through market benchmarking, competitive comparisons, and strategic recommendations.

What you'll bring

• 8+ years of experience in Competitive Intelligence, Product Marketing, or Strategy roles-preferably in B2B SaaS or AI.
• Strong grasp of marketing dynamics, market segmentation, and competitive positioning.
• Hands-on experience managing analyst relations and shaping strategic narratives.
• Proven ability to contribute to packaging and pricing strategies through competitive and market insights.
• Excellent communication and stakeholder management skills; strong executive presence.
• Self-starter mindset with comfort navigating ambiguity and building from scratch.

Even better.

• Experience in early-stage or high-growth startup environments
• Exposure to global markets and awareness of international competitive dynamics.
• Experience partnering with Sales Enablement to activate CI insights in the field.

Our values

• Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
• Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
• Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
• Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
• Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements.

What we offer

We want our benefits to reflect our values and offer the following to full-time employees:

• Flexible (Unlimited) Paid Time Off
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension) with Sierra match
• Parental Leave
• Fertility and family building benefits through Carrot
• Lunch, as well as delicious snacks and coffee to keep you energized
• Discretionary Benefit Stipend giving people the ability to spend where it matters most
• Free alphorn lessons

These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
Be you, with us

We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

AI Marketing Intelligence Engineer

Date: Aug 14, 2025

Location(s): Juno Beach, FL, US, 33408

Company: NextEra Energy

Requisition ID: 89965

NextEra Energy Resources is one of America’s largest wholesale electricity generators, harnessing diverse energy sources to power progress. We deliver tailored energy solutions that fuel economic growth, strengthen communities, and help customers achieve their energy goals. Ready to make a lasting impact? Take the next step in your career with us!

Position Specific Description

NextEra Energy seeks an exceptional AI Marketing Intelligence Engineer to develop the backend intelligence powering our AI-driven communications transformation. You'll help develop robust data pipelines, integrate intelligent agents, and ensure seamless orchestration across systems to deliver real-time insights and automation.

Key Responsibilities:

• Develop and maintain pipelines connecting LLM APIs to applications

• Integrate vector databases and RAG systems (Pinecone, LangChain)

• Orchestrate agent workflows with feedback loops and memory systems

• Design APIs for modular data flow between models and UI layers

• Collaborate with ML engineers to surface predictions, scores, and logs

• Optimize system latency, load balancing, and reliability

Preferred Qualifications:

• Bachelor's degree in Engineering, Computer Science, or related technical field

• 2+ years in engineering, martech, or AI integration

• Proficient in Python and JSON

• Experience with LangChain, semantic search, and agent frameworks

• Knowledge of orchestration tools and knowledge graph architecture

Success Metrics:

• System performance optimization

• API reliability

• ML model integration effectiveness

• Pipeline efficiency

• Cross-functional collaboration quality

Job Overview

This position assesses, designs, develops, integrates and troubleshoots technology to support business processes. Employees provide technical or functional guidance to project or work teams, as needed within specific or multiple disciplines. This position is accountable for ensuring the reliability, performance, security, and continuity of IT systems, as well as ensuring that excellent technical support services are provided.

Job Duties & Responsibilities

• Analyzes, designs, develops, tests, debugs, implements, maintains, integrates, customizes and enhances existing or new systems

• Applies appropriate Agile or development methodologies, system development lifecycles, tools, and technology

• Automates the handoff of code releases from development to operations (DevOps)

• Participates in the change management and service ticket management processes, including receiving, resolution monitoring and ensuring customer satisfaction

• Leads projects when needed and builds strong working understanding of the solution being delivered

• Ensures user satisfaction by providing preventative maintenance, troubleshooting, and timely resolution of more complex problems

• Designs, develops and tests experimental application work to test new ideas with bounded cost and time frames

• Ensures that applications processes are conducted in line with corporate social responsibility, security, compliance, environmental, and technical policies and applicable standards and legislation

• Acts as liaison with regulatory agencies, vendors, and contractors on matters relating to computer systems as required

• Defines metrics and monitors Service Level Agreements (SLAs) for systems being developed

• Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED

• Bachelor's or Equivalent Experience

• Experience: 4+ years

Preferred Qualifications

• Bachelor's - Information Systems

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Clickto learn more.

Employee Group: Exempt

Employee Type: Full Time

Job Category: Information Technology

Organization: NextEra Energy Resources, LLC

Relocation Provided: Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy and provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1- . Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies . Please see ourfor more information.

#LI-JN2

**AI Marketing Intelligence Engineer**
**Date:** Aug 14, 2025
**Location(s):** Juno Beach, FL, US, 33408
**Company:** NextEra Energy
**Requisition ID:** 89965
NextEra Energy Resources is one of America's largest wholesale electricity generators, harnessing diverse energy sources to power progress. We deliver tailored energy solutions that fuel economic growth, strengthen communities, and help customers achieve their energy goals. Ready to make a lasting impact? Take the next step in your career with us!
**Position Specific Description**
NextEra Energy seeks an exceptional AI Marketing Intelligence Engineer to develop the backend intelligence powering our AI-driven communications transformation. You'll help develop robust data pipelines, integrate intelligent agents, and ensure seamless orchestration across systems to deliver real-time insights and automation.
**Key Responsibilities:**
+ Develop and maintain pipelines connecting LLM APIs to applications
+ Integrate vector databases and RAG systems (Pinecone, LangChain)
+ Orchestrate agent workflows with feedback loops and memory systems
+ Design APIs for modular data flow between models and UI layers
+ Collaborate with ML engineers to surface predictions, scores, and logs
+ Optimize system latency, load balancing, and reliability
**Preferred Qualifications:**
+ Bachelor's degree in Engineering, Computer Science, or related technical field
+ 2+ years in engineering, martech, or AI integration
+ Proficient in Python and JSON
+ Experience with LangChain, semantic search, and agent frameworks
+ Knowledge of orchestration tools and knowledge graph architecture
**Success Metrics:**
+ System performance optimization
+ API reliability
+ ML model integration effectiveness
+ Pipeline efficiency
+ Cross-functional collaboration quality
**Job Overview**
This position assesses, designs, develops, integrates and troubleshoots technology to support business processes. Employees provide technical or functional guidance to project or work teams, as needed within specific or multiple disciplines. This position is accountable for ensuring the reliability, performance, security, and continuity of IT systems, as well as ensuring that excellent technical support services are provided.
**Job Duties & Responsibilities**
- Analyzes, designs, develops, tests, debugs, implements, maintains, integrates, customizes and enhances existing or new systems
- Applies appropriate Agile or development methodologies, system development lifecycles, tools, and technology
- Automates the handoff of code releases from development to operations (DevOps)
- Participates in the change management and service ticket management processes, including receiving, resolution monitoring and ensuring customer satisfaction
- Leads projects when needed and builds strong working understanding of the solution being delivered
- Ensures user satisfaction by providing preventative maintenance, troubleshooting, and timely resolution of more complex problems
- Designs, develops and tests experimental application work to test new ideas with bounded cost and time frames
- Ensures that applications processes are conducted in line with corporate social responsibility, security, compliance, environmental, and technical policies and applicable standards and legislation
- Acts as liaison with regulatory agencies, vendors, and contractors on matters relating to computer systems as required
- Defines metrics and monitors Service Level Agreements (SLAs) for systems being developed
- Performs other job-related duties as assigned
**Required Qualifications**
- High School Grad / GED
- Bachelor's or Equivalent Experience
- Experience: 4+ years
**Preferred Qualifications**
- Bachelor's - Information Systems
NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Clickto learn more.
**Employee Group:** Exempt
**Employee Type:** Full Time
**Job Category:** Information Technology
**Organization:** NextEra Energy Resources, LLC
**Relocation Provided:** Yes, if applicable
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.
NextEra Energy and provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1- . Please do not use this line to inquire about your application status.
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
NextEra Energy **does not** accept any unsolicited resumes or referrals from **any third-party recruiting firms or agencies** . Please see ourfor more information.
#LI-JN2