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Director, Customer Intelligence Specialist
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Requisition ID: 48455
Business Unit: Fitch Solutions
Category: Data & Analytics
Location:
New York, NY, US
Date Posted: Jul 30, 2025
Fitch Solutions is currently seeking a Director Customer Intelligence Specialist based out of our New York office.
Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst.
By becoming a part of the Fitch Solutions team, you will join a group of colleagues delivering critical data, insightful research, and comprehensive analytics that empower clients to make informed decisions. You'll work in a dynamic environment where innovation is encouraged, and collaboration is key to developing solutions that address the evolving needs of global markets. With a portfolio of best-in-class, award winning brands, we offer you the opportunity to advance your career while contributing to a company known for its expertise and commitment to excellence.
About the Team
Fitch Solutions fuels better decision-making with data, research, and analytics. As part of our Revenue Operations function, the Commercial Platforms & Operations team plays a critical role in enabling scalable growth through technology, data, and process excellence.
We are seeking a highly strategic and data-driven Customer Intelligence Specialist to join our growing team. This is a pivotal role responsible for defining, evolving, and championing our understanding of the customer through robust data insights. You will help to lead the development of our Ideal Customer Profile (ICP) and be the key owner of our Single Customer View (SCV) initiative, ensuring that our customer data is unified, actionable, and drives measurable business value.
This role sits at the intersection of Marketing, Sales, Product, and Data Engineering, requiring a unique blend of strategic thinking, analytical skills, and exceptional stakeholder management. You will directly impact how we acquire, engage, and retain our customers in a truly personalized way.
How Youll Make an Impact:
- Lead the cross-functional definition and continuous optimization of our ICP, leveraging internal data and external market insights.
- Collaborate closely with Commercial, Marketing, and Product teams to ensure the ICP is clearly understood, adopted, and informs go-to-market strategies.
- Act as the business owner and advocate for the SCV project, translating strategic business needs into clear data requirements.
- Partner with CDO and Technology teams to define the data model for the SCV within our data environment, including critical attributes, identity resolution rules, and data lineage.
- Ensure the SCV accurately reflects the holistic customer journey by integrating data from various sources.
- Work closely with our Data Governance team to define and maintain data quality standards, privacy controls, and compliance for the SCV.
- Extract and deliver actionable insights from customer behavior, preferences, and engagement data across sales, digital, events, and content channels.
- Work alongside Sales Analytics to continuously enhance data models, taxonomies, and analytical tools, improving segmentation and predictive scoring capabilities.
- Champion a customer-centric, data-driven culture across the organization.
You May be a Good Fit if:
- Demonstratable understanding of marketing, analytics, & customer intelligence, with a focus on data-driven strategy and insights.
- Proven ability to lead cross-functional initiatives and influence at all levels of the organization.
- Advanced skillset in segmentation, behavioral analysis, journey mapping, and storytelling with data.
- A deep understanding of revenue technology, specifically customer data platforms, analytics solutions, and CRM systems.
- Excellent communicator with a track record of turning complex data into actionable recommendations for stakeholders.
- Solid knowledge of data governance, privacy regulations, and ethical data practices.
- Bachelors degree in a relevant field required; masters degree in analytics or a related discipline is a strong plus.
- Vast experience with data technologies and database management with an interest in emerging data processing tools and techniques.
Would Make You Stand Out:
- Background in high-growth or transformation-focused environments.
- Proven experience working within complex B2B enterprise environments.
- Knowledge of global data privacy laws and enterprise data security best practices.
- Demonstratable understating of Data governance solutions.
- Keen interest in innovation relating to data architecture and design.
- A thorough understanding of customer success platforms.
Why Choose Fitch:
- Hybrid Work Environment: 3 days a week in office required based on your line of business and location
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
- Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
- Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
- Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
- Inclusive Work Environment : A collaborative workplacewhere all voices are valued, withEmployee Resource Groups that unite and empower our colleagues around the globe
- Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitchs credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest.Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.
Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluatequalified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
NEW YORK: Expected base pay rates for the role will be $140k between $180k per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitchs total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.
#J-18808-LjbffrAnalyst, Customer Intelligence - Calvin Klein
Posted 10 days ago
Job Viewed
Job Description
At Calvin Klein, we believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to truly connect with our associates and consumers. Join us and have a meaningful impact on the world - and - endless opportunities to design your future. Immerse yourself in Calvin Klein here! (YouTube ( , Instagram ( , TikTok ( )
**POSITION SUMMARY:**
The Analyst, Customer Intelligence will support the development of data-driven insights to enhance customer engagement, marketing performance, and overall business impact. This role is ideal for a highly motivated and curious individual who is eager to apply their analytical skills in a fast-paced, dynamic marketing environment.
You will work closely with the senior analysts and cross-functional partners to execute analyses, uncover customer trends, and support strategic decision-making across marketing initiatives. This position is designed for someone with strong technical skills, attention to detail, and a proactive mindset-someone who is excited to learn, experiment, and grow within the analytics space.
**RESPONSIBILITIES:**
+ Assist in executing customer and marketing analyses to inform segmentation strategies, campaign planning, and performance measurement
+ Support the development of dashboards, reports, and visualizations that clearly communicate insights to business stakeholders
+ Collaborate with marketing and analytics teams to deliver data-informed recommendations on acquisition, retention, and personalization strategies
+ Perform exploratory data analysis to uncover trends, behaviors, and emerging opportunities in customer behavior
+ Contribute to testing initiatives (e.g., A/B or multivariate testing) by supporting test setup, tracking, and result interpretation
+ Help maintain and improve repeatable processes that streamline reporting and analytical workflows
+ Stay curious: proactively explore the data, ask questions, and contribute ideas for new analyses or optimizations
**QUALIFICATIONS:**
+ 2+ years of experience in customer analytics, marketing analytics, or a related field, preferably within a retail or ecommerce environment
+ Proven track record of applying analytics techniques to solve business problems and influence marketing strategy
+ Bachelor's degree or higher in Statistics, Mathematics, Economics, Business Analytics, Data Science, or a related field preferred
+ Strong proficiency in SQL, with particular comfort using CTEs (common table expressions) or correlated subqueries to manipulate large datasets (millions of records).
+ Strong Excel skills, including the ability to write and edit complex formulas
+ Experience with VBA is a plus
+ Familiarity with basic data visualization or business intelligence tools is a bonus (e.g., Tableau, Power BI, etc.)
+ **Attention to Detail** : Strong commitment to accuracy and data integrity
+ **Organized** : Able to manage tasks, prioritize deadlines, and keep projects moving efficiently
+ **Critical Thinking & Problem Solving** : Able to analyze data logically and creatively tackle analytical challenges
+ **Curious & Eager to Learn** : Excited to grow technical skills and explore unfamiliar datasets or tools
+ **Adaptable** : Comfortable working in a fast-paced environment and adjusting to shifting business priorities
+ **Proactive** : Takes initiative and seeks ways to contribute beyond assigned tasks
#LI-LS2
#LI-Hybrid
**The Company will not sponsor applicants to this position for work visas or any other work permits**
Pay Range:$74,100---$00,000
PVH currently provides base salary ranges for all positions-on job advertisements-in the United States based on local requirements. These ranges are based on what PVH reasonably believes that it will pay an associate for their base salary for said position at the time of the posting. Individual compensation will ultimately be determined based on a variety of relevant factors including but-not limited to qualifications, geographic location and other relevant skills. PVH is committed to providing a market-competitive total rewards package to eligible associates, which includes diverse and robust health and insurance benefits to meet the varied needs of our associates and an above-market 401(k) contribution to help our associates save for retirement. We also offer career growth opportunities, empowering our associates to design their future at PVH.
**Your Wellbeing is Our Priority**
At PVH, we offer competitive, cost-effective, and comprehensive benefit packages. We strive to provide options when it comes to your health, finances, and work-life balance. This includes:
+ **Pay & Insurance:** Competitive pay, bonus programs, best in class medical insurance, vision insurance, dental insurance, life insurance, disability insurance, and more.
+ **401(k):** An above-market 401(k) contribution to help our eligible associates save for retirement.
+ **Flexible Workplace:** Generous company-paid holidays, paid time off, hybrid working arrangements, volunteer opportunities, seasonal hours, and flexible work schedules.
+ **Wellbeing Support:** A variety of wellbeing tools and programs such as, Headspace membership, reimbursement for fitness memberships and/or digital meditation subscriptions, and the opportunity to earn up to 200 a year in rewards for exercising and participating in healthy activities.
+ **Care.com Services:** Access to services for childcare, elder care, adoption preparation, pet care, plus reimbursement for backup care when your regular plans fall through.
+ **Education Assistance:** Receive support for continued education including tuition reimbursement.
+ **Associate Discount:** Shop at our company outlets and e-commerce sites at a discount.
Please note, eligibility depends on employment status, location and length of time employed with PVH and our benefits may be subject to change. Applications will be accepted on a rolling basis until the position is filled.
**About PVH:**
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+.
One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH **here ( .
_PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential._
_To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant's current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH._
DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.
Associate Director, Customer Intelligence Specialist - NY
Posted 3 days ago
Job Viewed
Job Description
Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst.
By becoming a part of the Fitch Solutions team, you will join a group of colleagues delivering critical data, insightful research, and comprehensive analytics that empower clients to make informed decisions. You'll work in a dynamic environment where innovation is encouraged, and collaboration is key to developing solutions that address the evolving needs of global markets. With a portfolio of best-in-class, award winning brands, we offer you the opportunity to advance your career while contributing to a company known for its expertise and commitment to excellence.
About the Team
Fitch Solutions fuels better decision-making with data, research, and analytics. As part of our Revenue Operations function, the Commercial Platforms & Operations team plays a critical role in enabling scalable growth through technology, data, and process excellence.
We are looking for a diligent and detail-oriented Customer Intelligence Specialist to play a crucial role in ensuring the accuracy and usability of our customer data. You will be instrumental in monitoring customer data quality, operationalizing our Ideal Customer Profile (ICP), and driving the effective activation of customer insights across our key sales, success and marketing enablement platforms. If you have a passion for clean data, a knack for operationalizing strategies, and thrive in a dynamic environment, this is the perfect role for you.
How You'll Make an Impact:
Data Quality & Enrichment
- Oversee daily management of customer data, ensuring accuracy, completeness, and consistency across systems.
- Collaborate on defining, operationalizing, and maintaining the Ideal Customer Profile (ICP) criteria and segmentation within business systems.
- Lead data enrichment and quality initiatives, resolving duplicates, inaccuracies, and enhancing customer profiles.
- Collaborate with cross-functional teams (e.g., Rev Ops, Marketing Ops, Technology) to align data processes and strategies.
- Enforce data governance and compliance with global privacy regulations, monitoring data usage and access controls.
- Develop, maintain, and automate dashboards and reports for customer data quality and intelligence performance.
- Ensure ICP insights are effectively applied in sales enablement tools and content targeting.
- Provide training materials and guidance to sales and commercial teams on leveraging customer intelligence.
- Activate and monitor customer intelligence activities, including audience targeting, journey orchestration, and campaign A/B testing.
- Serve as a key contact for troubleshooting, best practices, and user support for customer data platforms.
- Deliver actionable insights and ad-hoc analysis to support commercial and strategic initiatives.
- A minimum of four years' experience within Customer Success Operations, CRM Operations, data management, or related field.
- Strong attention to detail with a proven ability to identify data inconsistencies and errors.
- A good understanding of revenue technology, specifically customer data platforms, analytics solutions, and CRM systems.
- Demonstrated analytical skills, including the ability to interpret data, spot trends, and recommend actionable solutions.
- Adept at quickly learning and navigating new software platforms.
- Proactive and resourceful in solving operational challenges.
- Clear and concise communicator, able to explain data concepts and processes to business users.
- Collaborative team player with experience working across multiple departments.
- Basic SQL query skills or a strong willingness to learn for data validation and exploration
- Demonstratable experience driving innovation in data to deliver a differentiated client experience.
- Have worked within complex B2B enterprise environments, particularly high-growth or transformation-focused environments.
- Knowledge of global data privacy laws and enterprise data security best practices.
- Hybrid Work Environment: 3 days a week in office required based on your line of business and location
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
- Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
- Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
- Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
- Inclusive Work Environment : A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
- Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.
Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluatequalified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
NEW YORK: Expected base pay rates for the role will be $90k between $120k per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch's total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.
#LI-Solutions , #LI-hybrid , #LI-VD1
LA Kings - Sr. Director, Business Intelligence & Customer Analytics
Posted 3 days ago
Job Viewed
Job Description
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
Job Summary
The Sr Director BI & Customer Analytics is responsible for advancing the organization's data and analytics ecosystem to drive revenue growth, enhance fan engagement, and optimize the customer lifecycle. This individual will serve as the primary architect and owner of business intelligence, CRM, and CDP platforms translating data into actionable insights that support performance marketing, audience growth, and sales enablement. The strategic leader will have a particular focus on collaboration with the marketing and sales teams to embed real-time data and insights within the fan journey, personalize communication touchpoints, and develop high-conversion lead cycles.
Essential Functions
- Develop and manage an enterprise-wide analytics infrastructure to deliver timely, actionable insights across all business units. Create dynamic dashboards for key stakeholders across marketing, ticketing, partnerships, and senior leadership, build predictive models to forecast revenue and customer behavior, and collaborate with engineering on data warehouse improvements. Provide BI support to the AHL affiliate and share best practices across the AEG Sports family.
- Lead the strategy and execution of the organization's CRM, Customer Data Platform (CDP), and Email Service Provider (ESP) systems to ensure a unified fan identity and actionable segmentation across channels. Maintain and enhance integrations with email, app, SMS, digital advertising, lead sources, and sales tools, while ensuring data quality, enrichment, tagging, and compliance across all collection points.
- Partner with the marketing team to develop data-driven campaign strategies that drive engagement across email, mobile app, and SMS channels. Define key audience segments for personalized messaging and lifecycle communications, track and report engagement and conversion metrics, model customer lifetime value, and lead A/B testing to optimize reach, open rates, click-through rates, and conversions.
- Partner with ticketing and premium sales teams to define, score, and route qualified leads from digital channels and marketing campaigns. Build automated lead nurturing workflows using behavioral data and predictive modeling, develop dashboards to monitor lead health and funnel performance, and create closed-loop feedback between marketing and sales to continuously refine targeting and campaign execution.
- Drive measurement and utilization of enterprise KPIs while supporting annual and quarterly strategic planning. Lead strategies to grow first- and zero-party data through acquisition campaigns, fan engagement, and promotional activations. Implement and maintain data governance protocols to ensure security, compliance (e.g., GDPR, CCPA), and cross-platform integrity. Stay current on industry best practices and emerging technologies to keep the team innovative and future-ready.
- Manage and develop a high-performing team of data analysts, CRM managers, and technical specialists while fostering cross-department collaboration to build a data-first culture and improve organizational data fluency. Present data strategies, roadmaps, and findings to executive stakeholders and cross-functional teams to drive alignment and informed decision-making.
- BA/BS Degree (4-year) (Advanced Degree Preferred) in Marketing Analytics, Business Intelligence, Information Systems, or related field
- 8-10 years experience in analytics, CRM strategy, or customer journey roles; background in sports, entertainment, or digital media preferred
- Expertise in MS SQL, and familiarity with other scripting language and data platforms.
- Proficiency in BI tools (e.g., Tableau, Power BI), campaign analytics, and predictive data modeling.
- Strong understanding of email, app, and SMS engagement tactics and attribution modeling.
- Expertise with platforms such as Salesforce, Microsoft Dynamics, Tealium, Segment, Adobe Experience Platform, or equivalent.
- Proven ability to communicate processes and results of data analysis clearly
- Ability to solve complex and analytical problems
- Strong communication and presentation skills
- Team player who enjoys a fast paced and innovative work environment
- Flexibility to work weekends, nights and holidays as required by scheduled events
Payscale: $155,200 - $180,000
Bonus: This position is eligible for a bonus under the current bonus plan requirements.
Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.
#LI-LAKings #LI-Onsite
LA Kings - Sr. Director, Business Intelligence & Customer Analytics
Posted 3 days ago
Job Viewed
Job Description
Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer! Job Summary The Sr Director BI & Customer Analytics is responsible for advancing the organization's data and analytics ecosystem to drive revenue growth, enhance fan engagement, and optimize the customer lifecycle. This individual will serve as the primary architect and owner of business intelligence, CRM, and CDP platforms translating data into actionable insights that support performance marketing, audience growth, and sales enablement. The strategic leader will have a particular focus on collaboration with the marketing and sales teams to embed real-time data and insights within the fan journey, personalize communication touchpoints, and develop high-conversion lead cycles. Essential Functions
- Develop and manage an enterprise-wide analytics infrastructure to deliver timely, actionable insights across all business units. Create dynamic dashboards for key stakeholders across marketing, ticketing, partnerships, and senior leadership, build predictive models to forecast revenue and customer behavior, and collaborate with engineering on data warehouse improvements. Provide BI support to the AHL affiliate and share best practices across the AEG Sports family.
- Lead the strategy and execution of the organization's CRM, Customer Data Platform (CDP), and Email Service Provider (ESP) systems to ensure a unified fan identity and actionable segmentation across channels. Maintain and enhance integrations with email, app, SMS, digital advertising, lead sources, and sales tools, while ensuring data quality, enrichment, tagging, and compliance across all collection points.
- Partner with the marketing team to develop data-driven campaign strategies that drive engagement across email, mobile app, and SMS channels. Define key audience segments for personalized messaging and lifecycle communications, track and report engagement and conversion metrics, model customer lifetime value, and lead A/B testing to optimize reach, open rates, click-through rates, and conversions.
- Partner with ticketing and premium sales teams to define, score, and route qualified leads from digital channels and marketing campaigns. Build automated lead nurturing workflows using behavioral data and predictive modeling, develop dashboards to monitor lead health and funnel performance, and create closed-loop feedback between marketing and sales to continuously refine targeting and campaign execution.
- Drive measurement and utilization of enterprise KPIs while supporting annual and quarterly strategic planning. Lead strategies to grow first- and zero-party data through acquisition campaigns, fan engagement, and promotional activations. Implement and maintain data governance protocols to ensure security, compliance (e.g., GDPR, CCPA), and cross-platform integrity. Stay current on industry best practices and emerging technologies to keep the team innovative and future-ready.
- Manage and develop a high-performing team of data analysts, CRM managers, and technical specialists while fostering cross-department collaboration to build a data-first culture and improve organizational data fluency. Present data strategies, roadmaps, and findings to executive stakeholders and cross-functional teams to drive alignment and informed decision-making.
- BA/BS Degree (4-year) (Advanced Degree Preferred) in Marketing Analytics, Business Intelligence, Information Systems, or related field
- 8-10 years experience in analytics, CRM strategy, or customer journey roles; background in sports, entertainment, or digital media preferred
- Expertise in MS SQL, and familiarity with other scripting language and data platforms.
- Proficiency in BI tools (e.g., Tableau, Power BI), campaign analytics, and predictive data modeling.
- Strong understanding of email, app, and SMS engagement tactics and attribution modeling.
- Expertise with platforms such as Salesforce, Microsoft Dynamics, Tealium, Segment, Adobe Experience Platform, or equivalent.
- Proven ability to communicate processes and results of data analysis clearly
- Ability to solve complex and analytical problems
- Strong communication and presentation skills
- Team player who enjoys a fast paced and innovative work environment
- Flexibility to work weekends, nights and holidays as required by scheduled events
Business Intelligence Engineer, Customer Trust External Relations
Posted 8 days ago
Job Viewed
Job Description
Customer Trust External Relations (CTXR) ensures global thought-leaders, brands, policymakers, regulators, and media understand how Amazon delivers Earth's safest and most trustworthy shopping experience by (1) building, accelerating and strengthening third-party, influential relationships and partnerships all over the world to address customer trust issues, (2) delivering evidence and telling stories that persuasively demonstrate the reality of the customer-obsessed tools our teams build to protect our customers, brands, and selling partners,(3) serving as a "voice of the customer" for product and tech teams, and (4) partnering with key leading brands to not only solve material pain points, but jointly discuss hot topics and share information on industry trends.
What are we looking for?
- You have a track record of end-to-end ownership and successfully delivering results in fast-paced and dynamic business environment.
- You live and breathe data. You are passionate about finding root causes, trends, and patterns and how they impact business. You use data to support your ideas and drive actionable outcomes, and draw inferences and conclusions based on data.
- You should be able to work on complex initiatives, deal with ambiguity and work with senior leaders
- You have extensive experience working with extremely large data sets and are comfortable with various tools and technologies to consume, extract and transform data.
- You have business communication skills to be able to work with product owners to understand key business questions, and are able to build solutions (analysis/ reports / dashboards) that enable product owners to answer those questions quickly and accurately.
- You are comfortable juggling competing priorities and handling ambiguity. You thrive in an agile and fast-paced environment on highly visible projects and initiatives.
Key job responsibilities
- Be highly data driven, resourceful, customer-obsessed and team oriented
- You will transform data into actionable business information, and will make it readily accessible to stakeholders worldwide.
- You will help translate analytic insights into concrete, actionable recommendations for business or product improvement.
- You will develop dashboards that provide insights into the health and state of the business, create analytics solutions to drive deep dives, and determine ways to measure impact.
- You will provide insights and analytical solutions to help drive operational efficiencies, uncover the hidden risks and trends, reduce investigation errors, improve customer experience and predict & recommend the optimizations for future state.
- You will interact with internal program, product, engineering, data & science owners to gather requirements, structure scalable and perform data solutions, and gain a deep understanding of key datasets.
- You will own the design, creation, and management of extremely large datasets.
- You will be responsible to tune query performance against large and complex data sets.
- You will design, implement and drive adoption of new analytic technologies and solutions and promote industry standard best practices.
- Be able to clearly communicate strategic findings and recommendations
- Translate complex, technical concepts into business terms and vice versa
Basic Qualifications
- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience
- Experience with data visualization using Tableau, Quicksight, or similar tools
- Experience with data modeling, warehousing and building ETL pipelines
- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling
- Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift
- Experience with theory and practice of design of experiments and statistical analysis of results
Preferred Qualifications
- Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $89,600/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Business Intelligence
Posted 3 days ago
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Job Description
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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Business Intelligence Engineer - FT - Days - Business Intelligence
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DHR Health - US:TX:Edinburg - Days
Summary:
POSITION SUMMARY:
Responsible for maintenance and monitoring of existing BI reports, applications and infrastructure, as well as creation, maintenance and implementation of new applications, databases, reports, and dashboards. The candidate must be self-motivated with a strong attention to detail and the ability to fill multiple roles within the BI environment.
POSITION EDUCATION/ QUALIFICATIONS :
• Bachelors of Science in Computer Science (CS), Computer Information Systems (CIS), or equivalent field required
• Masters of Science in Computer Science (CS) preferred
JOB KNOWLEDGE/EXPERIENCE :
• Hospital or healthcare experience
• Minimum of 5 years of experience in Business Intelligence, reporting or equivalent technology experience.
• Working knowledge of Business Intelligence end user tools and knowledge of database architecture
• Strong verbal and written communication skills
• Experience with Star Schema structures
• Experience with ETL platforms
• Working knowledge of Cerner Command Language (CCL)
• Working knowledge of SQL Proficient in data mining Ability to interpret requirements and technical specifications and translate and present in an understandable and user-friendly manner
Responsibilities:
POSITION RESPONSIBILITES:
• Work with business units to develop Operational Reports, data summaries, and dashboards to support their goals using business intelligence tools.
• Organizes, and oversees BI projects in the implementation and use of BI software tools and systems.
• Works on highly complex, cross-functional, hospital-wide business intelligence solutions.
• Provides subject matter expertise for key BI core functions.
• Perform data validation to ensure the data is within the required quality standards.
• Designs and delivers end-user training and training materials.
• Conducts analyses of functional business processes and requirements.
• Works with internal and external customers and IT partners to develop and analyze business intelligence needs.
• Interprets business requirements and determines optimum BI solutions to meet needs.
• Identifies and provides input to new technology opportunities that will have an impact on the enterprise wide BI systems.
• Recommends standards, policies and procedures for the form, structure, and attributes of the BI tools and systems.
• Designs and delivers end-user training and training materials.
• Understand, design and develop solutions for data collection, data quality assurance, and data standardization.
• Participate in the development of business cases in the support of process changes and/or IT projects.
• Provides input to standards, policies and procedures for the form, structure, and attributes of the BI tools and systems.
• Works under supervision of the manager and takes support and guidance from other Engineer level staff to accomplish goals.
• Lends support and guidance to team members.
• Participates in on-call rotation.
• Performs other related duties as assigned
Other information:
LINES OF REPSONSIBILITES :
(Chain-of-command)
1. (Director of Business Intelligence) → 2. (Chief Information Officer)
CUSTOMER SERVICE:
Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.
AGE SPECIFIC :
Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirement relative to his or her age.
AMERICANS WITH DISABILITIES ACT: (ADA) :
A. Essential Duties : Indicated by bold print within performance standards, preceding individual numbered criteria.
The following table provides physical requirements that will be associated with, but not limited to, this position:
• Light/moderate lifting up to 20 lbs, from the floor to shoulder height.
• Yes
• Kneeling
• Yes
• Must be able to assist other employees with lifting more than 20 lbs.
• Yes
• Walking
• Yes
• Light/moderate carrying up to 20 lbs.
• Yes
• Standing/Squatting
• Yes
• Straight pulling
• Yes
• Sitting
• Yes
• Pulling hand over hand
• Yes
• Pushing
• Yes
• Repeated bending
• Yes
• Stooping/Bending
• Yes
• Reaching above shoulder
• Yes
• Climbing Stairs
• Yes
• Simple grasping
• Yes
• Climbing Ladders
• No
• Dual simultaneous grasping
• Yes
• Depth Perceptions needed
• Yes
• Ability to see
• Yes
• Identify Colors
• Yes
• Operating office equipment
• Yes
• Twisting
• Yes
• Operating mechanical equipment
• Yes
• Crawling
• No
• Ability to read and write
• Yes
• Ability to Count
• Yes
• Ability to hear verbal communication without aid
• Yes
• Operating Personal Vehicle
• Yes
• Ability to comprehend written/verbal communication
• Yes
• Other: Ability to deal with stress
• Yes
• OSHA Category
• III
•
•B. Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.
C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.
D. Aptitudes: HIGH 1 2 3 4 5 6 LOW
Intelligence: General learning ability: The ability to "catch on" or understand instructions and underlying principles. Ability to reason and make judgments. 3
Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3
Numerical: Ability to perform arithmetic operations quickly and accurately. 2
Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to "visualize" objects or two or three dimensions, or to think visually of geometric forms. 2
Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3
Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2
Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3
Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3
Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3
Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3
Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3
I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.
If applicable ___ certification will be completed within ___ time frame of hire/transfer date.
Employee Signature: ___ Date: ___
Transfer/Hire Date Effective: ___.
Sr. Business Intelligence Engineer, Kuiper Global Customer Operations
Posted 3 days ago
Job Viewed
Job Description
Description
Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.
As a Business Intelligence Engineer for the Kuiper Global Customer Operations team, you will build analytics across Kuiper’s global Customer Service and Field Operations organizations. You will immerse yourself in all facets of Kuiper customer operations and become a trusted partner to stakeholders by sharing data-driven insights based on a deep understanding of the business. You will build and manage data infrastructure, develop and improve analytics products, simplify data access, and unlock self-service insights. Through tooling, automation, data analysis, and statistical modeling, you will create solutions to continuously measure KPIs and empower Kuiper Customer Service and Field Operations with the data and insights they need to improve the customer experience and drive efficiency.
The ideal candidate will have a passion for proactively driving data-based decision making. They will also have a curiosity for learning about the business and suggesting new ways to leverage analytics to advance business objectives.
Key job responsibilities
• Work closely with Kuiper Customer Service
and Field Operations teams to understand
their challenges and provide analysis to guide
decision making.
• Own data gathering and manipulation,
synthesis and modeling, problem solving, and
communication of insights and
recommendations.
• In partnership with Customer Service and Field
Operations teams, develop key metrics and
performance indicators to measure overall
performance and provide foundation for
continuous improvement.
• Learn and understand a broad range of
Kuiper’s data resources and know how, when,
and which to use.
• Build self-service reporting platforms,
establishing automated processes for large
scale data analysis.
• Understand and write high quality queries to
retrieve and analyze data (ongoing reporting
and ad-hoc requests).
• Define analytical approaches and metrics
strategy to uncover new insights and
formulate recommendations that improve the
customer experience and efficiency.
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
A day in the life
You will lead our efforts to develop the data infrastructure and analytical tools Kuiper Global Customer Operations needs to launch and scale globally. This will involve collaborating with stakeholders to understand their goals and challenges, working with software and product teams to source data, and developing analyses and self-serve analytics tools (e.g., AWS QuickSight dashboards) to empower the business with data and insights.
About the team
Global Customer Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute on strategies to launch and operate Kuiper services globally through multiple distribution channels. Through regional and local country operations, our team is responsible for delivering revenue from residential and small business broadband services. On a global level, regional and country level, the team develops business models, local and regional partnerships and fixed service operations in service enabled countries.
Basic Qualifications
-
5+ years of business intelligence and analytics experience
-
3+ years of delivering results managing a business intelligence or analytics team, including employee development and performance management experience
-
Experience with SQL
-
Experience with ETL
-
Experience with data visualization using Tableau, Quicksight, or similar tools
-
Experience with R, Python, Weka, SAS, Matlab or other statistical/machine learning software
Preferred Qualifications
-
4+ years of working with very large data warehousing environment experience
-
5+ years of data warehouse technical architectures, data modeling, infrastructure components, ETL/ ELT and reporting/analytic tools and environments, data structures and hands-on SQL coding experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $117,300/year in our lowest geographic market up to $202,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.