3,349 Customer Intelligence Company jobs in the United States
Director, Customer Intelligence
19429 Conshohocken, Pennsylvania
Finance of America Companies
Posted 15 days ago
Job Viewed
Job Description
About Us
At Finance of America, we help homeowners unlock the joy that comes from realizing the full potential of their retirement. Many people have significant wealth tied up in their homes and want to use it meaningfully in their next chapter. Our unique range of reverse mortgages allow homeowners 55+ to access that wealth while maintaining control over their home and financial future. With options tailored to their unique goals, we provide the financial flexibility they need to move forward with confidence.
Finance of America is guided by five values: We are customer obsessed, they are why we exist. We raise the bar. We take extreme ownership. We practice genuine collaboration. And we unleash our excellence. Together we are actualizing our vision to be the most beloved brand for homeowners in their next chapter.
To learn more about us, visit
Purpose of Role
Responsible for leading the development and execution of customer segmentation, insights, and Voice of Customer (VoC) strategies. Oversees a team of analysts and collaborates with cross-functional stakeholders to drive data-informed decision-making and customer-centric strategies that improve customer experience and business outcomes.
Expectations
Qualifications - Education Requirements
Compensation
The base salary range for this position is ($100,800 - $168,000) inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate's work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP.
Additional Information
The application deadline for this job opportunity is 5/23/2025.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
At Finance of America, we help homeowners unlock the joy that comes from realizing the full potential of their retirement. Many people have significant wealth tied up in their homes and want to use it meaningfully in their next chapter. Our unique range of reverse mortgages allow homeowners 55+ to access that wealth while maintaining control over their home and financial future. With options tailored to their unique goals, we provide the financial flexibility they need to move forward with confidence.
Finance of America is guided by five values: We are customer obsessed, they are why we exist. We raise the bar. We take extreme ownership. We practice genuine collaboration. And we unleash our excellence. Together we are actualizing our vision to be the most beloved brand for homeowners in their next chapter.
To learn more about us, visit
Purpose of Role
Responsible for leading the development and execution of customer segmentation, insights, and Voice of Customer (VoC) strategies. Oversees a team of analysts and collaborates with cross-functional stakeholders to drive data-informed decision-making and customer-centric strategies that improve customer experience and business outcomes.
Expectations
- Leads the development and execution of customer intelligence strategies, including customer segmentation, insights generation, and VoC programs, to support business growth and customer retention.
- Sets the vision and roadmap for customer intelligence initiatives, ensuring alignment with company goals, and drive prioritization of key projects.
- Manages a high-performing team of data analysts, customer insight specialists, and VoC experts, mentoring them to grow in their roles.
- Drives the design and continuous enhancement of advanced customer segmentation models, identifying key customer groups based on behavioral, demographic, and transactional data.
- Uses segmentation insights to inform targeted marketing, personalized customer journeys, and product development.
- Oversees the integration of segmentation insights across departments, ensuring consistent application of customer groups in marketing, sales, and customer service strategies.
- Delivers actionable insights from complex customer data to inform strategic business decisions, product development, and marketing campaigns.
- Utilizes predictive analytics and advanced data modeling techniques to identify emerging customer trends, behaviors, and needs.
- Develops a deep understanding of customer preferences and pain points to drive improvement in customer experience, engagement, and retention.
- Leads, deploys and refines the VoC roadmap, including platform selection, project implementation in coordination with the Product and Development teams.
- Launches surveys, feedback loops, focus groups, and sentiment analysis, to capture and act on customer feedback across all touchpoints.
- Ensures customer feedback is translated into meaningful actions across the organization, partnering with key departments such as product, marketing, and customer service.
- Develops reporting frameworks and dashboards to track customer sentiment, satisfaction, and advocacy metrics, ensuring continuous improvements to the customer experience.
- Works closely with Marketing, Sales, Product, and Customer Experience teams to ensure customer insights and segmentation strategies are integrated into their respective strategies and initiatives.
- Presents customer intelligence insights and reports to senior leadership, effectively communicating key findings, implications, and recommendations.
- Stays at the forefront of industry trends, emerging technologies, and best practices in customer intelligence and analytics.
- Continuously evaluates and improves the methodologies, tools, and systems used to collect and analyze customer data.
- Performs other duties as assigned.
- Chief Customer Officer
- 1-5 Directs: Digital Marketing Analysts
Qualifications - Education Requirements
- Bachelor's Degree
- Master's Degree
- Business, Marketing, Data Science, Statistics, or a related field.
- Minimum 8 years of experience in customer intelligence, customer analytics, or a related field, with at least 3 years in a leadership role.
- Expertise in customer segmentation, data analysis, and VoC methodologies.
- Strong proficiency with analytics tools and platforms (e.g., SQL, Tableau, Power BI, SAS, R, Python).
- Experience working with large, complex datasets and translating them into actionable business insights.
- Exceptional communication skills, with the ability to present complex data insights to non-technical stakeholders.
- Strong understanding of customer experience, marketing, and product strategies.
- Familiarity with data privacy and governance regulations (GDPR, CCPA, etc.).
- Experience with customer journey mapping, cohort analysis, and advanced statistical modeling preferred.
- Familiarity with VoC platforms (e.g., Qualtrics, Medallia) and customer feedback tools preferred.
- Background in eCommerce, retail, or tech-driven companies a plus.
Compensation
The base salary range for this position is ($100,800 - $168,000) inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate's work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP.
Additional Information
The application deadline for this job opportunity is 5/23/2025.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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0
Sr Sales & Customer Intelligence Analyst
77246 Houston, Texas
Aspen Technology
Posted 17 days ago
Job Viewed
Job Description
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The RoleAbout the RoleAs a Senior Business Intelligence Analyst, you play a critical role in transforming data into actionable insights that empower our Sales, Customer Success and Customer Support and Training teams. You will leverage Power BI, Snowflake, and other analytics tools to create reports, dashboards, improve data quality, and drive strategic decision-making. Your expertise in business intelligence, data modeling, and visualization will help our teams optimize Sales and Customer Success performance, forecast revenue, reduce customer churn and uncover growth opportunities.
The ideal candidate will have a deep understanding of Sales & Customer Success strategy, key performance indicators (KPIs), and Objectives and Key Results (OKRs) to proactively identify opportunities for improvement. They will work cross-functionally to enhance processes, develop scalable solutions, and provide actionable insights that drive customer retention and growth. This role demands a high level of independence and thought leadership, operating as a strategic partner to leadership teams. Your Impact
Key Responsibilities
- Design, develop, and maintain Power BI dashboards and reports to provide real-time visibility into key sales and revenue metrics.
- Extract, transform, and analyze data from Snowflake and other sources to support business intelligence initiatives.
- Partner with Sales and Customer Success Leadership and Operational teams to define KPIs, track performance, and deliver insights.
- Build and optimize data models to ensure accuracy, efficiency, and scalability in reporting.
- Identify trends, forecast business outcomes, and provide recommendations to drive revenue growth.
- Collaborate with cross-functional teams to ensure seamless data integration and governance.
- Automate and streamline reporting processes to enhance efficiency and reduce manual efforts.
- Ensure data accuracy, integrity, and consistency across systems and reports.
- Perform complex ad hoc analysis as required in support of Sales and Customer Success Organization
Qualifications & Skills
- 4+ years of experience in Business Intelligence, Data Analytics, or a related field, preferably in a SaaS or sales-driven environment.
- Expertise in Power BI, including DAX, data modeling, and dashboard development.
- Experience with Snowflake (or similar cloud-based data warehouses) for data extraction and transformation.
- Familiarity with SQL for querying and analyzing large datasets.
- Deep understanding of sales performance metrics, pipeline management, customer success metrics (Customer Retention, Customer Lifetime Value, Net Promoter Score).
- Experience working with CRM data (Salesforce.com preferred)
- Strong analytical and problem-solving skills with the ability to translate data into strategic recommendations.
- Excellent communication and collaboration skills to work effectively with sales leaders and cross-functional teams.
Work Authorization:
AspenTech will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
#LI-BC1
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1
Associate Director, Customer Intelligence Specialist - NY
10261 New York, New York
Fitch Group
Posted 1 day ago
Job Viewed
Job Description
Fitch Solutions is currently seeking a Customer Intelligence Specialist based out of our New York office.
Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst.
By becoming a part of the Fitch Solutions team, you will join a group of colleagues delivering critical data, insightful research, and comprehensive analytics that empower clients to make informed decisions. You'll work in a dynamic environment where innovation is encouraged, and collaboration is key to developing solutions that address the evolving needs of global markets. With a portfolio of best-in-class, award winning brands, we offer you the opportunity to advance your career while contributing to a company known for its expertise and commitment to excellence.
About the Team
Fitch Solutions fuels better decision-making with data, research, and analytics. As part of our Revenue Operations function, the Commercial Platforms & Operations team plays a critical role in enabling scalable growth through technology, data, and process excellence.
We are looking for a diligent and detail-oriented Customer Intelligence Specialist to play a crucial role in ensuring the accuracy and usability of our customer data. You will be instrumental in monitoring customer data quality, operationalizing our Ideal Customer Profile (ICP), and driving the effective activation of customer insights across our key sales, success and marketing enablement platforms. If you have a passion for clean data, a knack for operationalizing strategies, and thrive in a dynamic environment, this is the perfect role for you.
How You'll Make an Impact:
Data Quality & Enrichment
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.
Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluatequalified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
NEW YORK: Expected base pay rates for the role will be $90k between $120k per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch's total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.
#LI-Solutions , #LI-hybrid , #LI-VD1
Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst.
By becoming a part of the Fitch Solutions team, you will join a group of colleagues delivering critical data, insightful research, and comprehensive analytics that empower clients to make informed decisions. You'll work in a dynamic environment where innovation is encouraged, and collaboration is key to developing solutions that address the evolving needs of global markets. With a portfolio of best-in-class, award winning brands, we offer you the opportunity to advance your career while contributing to a company known for its expertise and commitment to excellence.
About the Team
Fitch Solutions fuels better decision-making with data, research, and analytics. As part of our Revenue Operations function, the Commercial Platforms & Operations team plays a critical role in enabling scalable growth through technology, data, and process excellence.
We are looking for a diligent and detail-oriented Customer Intelligence Specialist to play a crucial role in ensuring the accuracy and usability of our customer data. You will be instrumental in monitoring customer data quality, operationalizing our Ideal Customer Profile (ICP), and driving the effective activation of customer insights across our key sales, success and marketing enablement platforms. If you have a passion for clean data, a knack for operationalizing strategies, and thrive in a dynamic environment, this is the perfect role for you.
How You'll Make an Impact:
Data Quality & Enrichment
- Oversee daily management of customer data, ensuring accuracy, completeness, and consistency across systems.
- Collaborate on defining, operationalizing, and maintaining the Ideal Customer Profile (ICP) criteria and segmentation within business systems.
- Lead data enrichment and quality initiatives, resolving duplicates, inaccuracies, and enhancing customer profiles.
- Collaborate with cross-functional teams (e.g., Rev Ops, Marketing Ops, Technology) to align data processes and strategies.
- Enforce data governance and compliance with global privacy regulations, monitoring data usage and access controls.
- Develop, maintain, and automate dashboards and reports for customer data quality and intelligence performance.
- Ensure ICP insights are effectively applied in sales enablement tools and content targeting.
- Provide training materials and guidance to sales and commercial teams on leveraging customer intelligence.
- Activate and monitor customer intelligence activities, including audience targeting, journey orchestration, and campaign A/B testing.
- Serve as a key contact for troubleshooting, best practices, and user support for customer data platforms.
- Deliver actionable insights and ad-hoc analysis to support commercial and strategic initiatives.
- A minimum of four years' experience within Customer Success Operations, CRM Operations, data management, or related field.
- Strong attention to detail with a proven ability to identify data inconsistencies and errors.
- A good understanding of revenue technology, specifically customer data platforms, analytics solutions, and CRM systems.
- Demonstrated analytical skills, including the ability to interpret data, spot trends, and recommend actionable solutions.
- Adept at quickly learning and navigating new software platforms.
- Proactive and resourceful in solving operational challenges.
- Clear and concise communicator, able to explain data concepts and processes to business users.
- Collaborative team player with experience working across multiple departments.
- Basic SQL query skills or a strong willingness to learn for data validation and exploration
- Demonstratable experience driving innovation in data to deliver a differentiated client experience.
- Have worked within complex B2B enterprise environments, particularly high-growth or transformation-focused environments.
- Knowledge of global data privacy laws and enterprise data security best practices.
- Hybrid Work Environment: 3 days a week in office required based on your line of business and location
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
- Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
- Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
- Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
- Inclusive Work Environment : A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
- Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.
Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluatequalified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
NEW YORK: Expected base pay rates for the role will be $90k between $120k per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch's total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.
#LI-Solutions , #LI-hybrid , #LI-VD1
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2
Business Intelligence Architect, Customer Experience
60564 Naperville, Illinois
Frontline Education
Posted 15 days ago
Job Viewed
Job Description
Description
Business Intelligence Architect, Customer Experience Location Requirements: Hybrid to Wayne or Naperville. Remote candidates will be considered. Your role on the team: Frontline Education is transforming its Customer Experience (CX) data landscape to drive smarter decisions, reduce customer churn, and integrate AI across operations. We’re seeking a Business Intelligence expert who can architect and operationalize CX data end-to-end—turning insights into action for Support, Services, Success, and Finance. If you're passionate about data-driven customer outcomes, this role puts you at the core of mission-critical initiatives. As a Business Intelligence Architect, you will lead the design, integration, and delivery of analytics across a modern CX stack. Your work will empower leadership to improve customer satisfaction, accelerate issue resolution, mitigate churn, and strategically allocate resources. This role is hands-on and cross-functional—ideal for a data practitioner ready to lead by doing. You can expect to: Data Strategy & Architecture- Integrate data sources across Salesforce, Zendesk, Gainsight, Jira, Power BI, and Snowflake into a unified, trusted system.
- Identify data gaps, streamline ingestion pipelines, and implement durable auto-refresh mechanisms.
- Build and maintain executive-level dashboards on KPIs such as client health, ticket deflection, time-to-resolution, and churn risk.
- Conduct deep-dive ad hoc analyses (SQL, Excel, Python) for urgent decision-making support.
- Collaborate with Ops and Finance to standardize key CX metrics and align on quarterly OKRs.
- Develop proactive trend reporting and alerts to activate churn mitigation and retention playbooks.
- Partner with Product, Development, Sales, and enterprise Data teams to ensure data accuracy and alignment.
- Translate complex analysis into clear insights for non-technical stakeholders and senior leadership.
- Apply Lean and Six Sigma methodologies to streamline reporting processes.
- Experiment with AI/ML and GenAI tools (e.g., The Loops, Copilot, OpenAI) to accelerate analytics and automate ticket handling.
You will work with a modern CX tech stack, with tools such as:
- Salesforce
- Power BI
- Zendesk Explore
- Gainsight
- Jira
- SQL/Warehouse/Snowflake
- Microsoft Excel (Power Query/Pivots)
- Python/R (nice to have)
- GenAI platforms
- Ability to communicate effectively with all levels within an organization.
- Ability to prioritize, multi-task, and perform effectively in ambiguous, autonomous situations.
- Strong presenter who challenges assumptions and defends numbers under scrutiny.
- Strong organizational and analytic skills in an entrepreneurial fast-paced environment.
- Experience in the K–12 education technology space is preferred but not required.
- 6+ years in BI, analytics, or data engineering – preferably SaaS/service operations.
- Proven ability to distill complex, messy data into board-ready insights.
- Expert in dashboarding, ETL, and API integrations, and advanced SQL.
- Skilled at scripting fixes and automations (Python preferred).
- Familiarity with client-health modeling, churn drivers, and support metrics.
- Excellent communication skills with strong ability to influence across technical and non-technical audiences.
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3
Business Intelligence Architect, Customer Experience
19087 Wayne, Pennsylvania
Frontline Education
Posted 15 days ago
Job Viewed
Job Description
Description
Business Intelligence Architect, Customer Experience Location Requirements: Hybrid to Wayne or Naperville. Remote candidates will be considered. Your role on the team: Frontline Education is transforming its Customer Experience (CX) data landscape to drive smarter decisions, reduce customer churn, and integrate AI across operations. We’re seeking a Business Intelligence expert who can architect and operationalize CX data end-to-end—turning insights into action for Support, Services, Success, and Finance. If you're passionate about data-driven customer outcomes, this role puts you at the core of mission-critical initiatives. As a Business Intelligence Architect, you will lead the design, integration, and delivery of analytics across a modern CX stack. Your work will empower leadership to improve customer satisfaction, accelerate issue resolution, mitigate churn, and strategically allocate resources. This role is hands-on and cross-functional—ideal for a data practitioner ready to lead by doing. You can expect to: Data Strategy & Architecture- Integrate data sources across Salesforce, Zendesk, Gainsight, Jira, Power BI, and Snowflake into a unified, trusted system.
- Identify data gaps, streamline ingestion pipelines, and implement durable auto-refresh mechanisms.
- Build and maintain executive-level dashboards on KPIs such as client health, ticket deflection, time-to-resolution, and churn risk.
- Conduct deep-dive ad hoc analyses (SQL, Excel, Python) for urgent decision-making support.
- Collaborate with Ops and Finance to standardize key CX metrics and align on quarterly OKRs.
- Develop proactive trend reporting and alerts to activate churn mitigation and retention playbooks.
- Partner with Product, Development, Sales, and enterprise Data teams to ensure data accuracy and alignment.
- Translate complex analysis into clear insights for non-technical stakeholders and senior leadership.
- Apply Lean and Six Sigma methodologies to streamline reporting processes.
- Experiment with AI/ML and GenAI tools (e.g., The Loops, Copilot, OpenAI) to accelerate analytics and automate ticket handling.
You will work with a modern CX tech stack, with tools such as:
- Salesforce
- Power BI
- Zendesk Explore
- Gainsight
- Jira
- SQL/Warehouse/Snowflake
- Microsoft Excel (Power Query/Pivots)
- Python/R (nice to have)
- GenAI platforms
- Ability to communicate effectively with all levels within an organization.
- Ability to prioritize, multi-task, and perform effectively in ambiguous, autonomous situations.
- Strong presenter who challenges assumptions and defends numbers under scrutiny.
- Strong organizational and analytic skills in an entrepreneurial fast-paced environment.
- Experience in the K–12 education technology space is preferred but not required.
- 6+ years in BI, analytics, or data engineering – preferably SaaS/service operations.
- Proven ability to distill complex, messy data into board-ready insights.
- Expert in dashboarding, ETL, and API integrations, and advanced SQL.
- Skilled at scripting fixes and automations (Python preferred).
- Familiarity with client-health modeling, churn drivers, and support metrics.
- Excellent communication skills with strong ability to influence across technical and non-technical audiences.
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4
Senior Data Scientist - Customer Intelligence (San Francisco)
94110 San Francisco, California
Startup Resources
Posted 3 days ago
Job Viewed
Job Description
San Francisco (Onsite 4 days / week) | Up to $275K base + equity | H-1B transfers supported
We're rethinking how product and growth teams make decisions using AI to turn real-time user behaviour and feedback into instant, actionable insight.
As Senior Data Scientist , you'll sit at the intersection of data, product, and engineering owning the intelligence layer that makes our platform truly valuable. You'll design the frameworks, metrics, and models that drive how product teams understand what users need before they ask.
This is a hands-on role for a highly experienced data scientist who wants to shape an early product, define the data culture, and work with a world-class technical team.
What you'll do
- Build real-time analytics pipelines to surface trends in product usage and customer feedback
- Partner with engineering to define the architecture of our data and experimentation stack
- Design and implement causal inference, A / B testing, and model evaluation frameworks
- Create tooling and metrics that power internal decision-making and external customer features
- Translate raw user behaviour into clear product signals that drive growth, retention, and engagement
What we're looking for
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Engineering and Information Technology
Industries
Robotics Engineering, Software Development, and Technology, Information and Media
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5
Senior Data Scientist Customer Intelligence (San Francisco)
94121 San Francisco, California
Startup Resources
Posted 6 days ago
Job Viewed
Job Description
San Francisco (Onsite 4 days/week) | Up to $275K base + equity | H-1B transfers supported
Were rethinking how product and growth teams make decisions using AI to turn real-time user behaviour and feedback into instant, actionable insight.
As Senior Data Scientist , youll sit at the intersection of data, product, and engineering owning the intelligence layer that makes our platform truly valuable. Youll design the frameworks, metrics, and models that drive how product teams understand what users need before they ask.
This is a hands-on role for a highly experienced data scientist who wants to shape an early product, define the data culture, and work with a world-class technical team.
What youll do
- Build real-time analytics pipelines to surface trends in product usage and customer feedback
- Partner with engineering to define the architecture of our data and experimentation stack
- Design and implement causal inference, A/B testing, and model evaluation frameworks
- Create tooling and metrics that power internal decision-making and external customer features
- Translate raw user behaviour into clear product signals that drive growth, retention, and engagement
What were looking for
- 5+ years in product analytics or applied data science
- Experience at a product-led tech company (e.g. Meta, Airbnb, Stripe, DoorDash, Netflix, Palantir, etc.)
- Strong Python (pandas, NumPy, scikit-learn, StatsModels) and SQL (BigQuery, Snowflake, etc.)
- Deep understanding of experimentation design, causal inference, and behavioural data
- Track record of building frameworks or tools that were adopted across product or growth teams
- Bonus: Exposure to LLMs, embeddings, and summarisation of qualitative user feedback
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Engineering and Information Technology
- Industries Robotics Engineering, Software Development, and Technology, Information and Media
Referrals increase your chances of interviewing at Startup Resources by 2x
Sign in to set job alerts for Data Scientist roles.Mountain View, CA $8.00- 58.90 2 days ago
San Francisco, CA 140,000.00- 160,000.00 1 day ago
Mountain View, CA 50.00- 60.00 2 days ago
Dublin, CA 77,900.00- 117,050.00 1 week ago
Santa Clara, CA 92,000.00- 149,500.00 2 days ago
San Francisco, CA 69.00- 89.00 6 days ago
San Francisco, CA 89,900.00- 149,550.00 2 days ago
San Francisco, CA 40,000.00- 120,000.00 2 days ago
Stanford, CA 82,468.00- 106,256.00 1 week ago
Principal Insights Analyst, LMS Customer InsightsSan Francisco, CA 148,000.00- 230,000.00 3 days ago
Fairfield, CA 115,000.00- 140,000.00 2 days ago
Foster City, CA 89,900.00- 149,550.00 2 days ago
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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6
LA Kings - Sr. Director, Business Intelligence & Customer Analytics
90245 El Segundo, California
Los Angeles Kings
Posted 1 day ago
Job Viewed
Job Description
Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
Job Summary
The Sr Director BI & Customer Analytics is responsible for advancing the organization's data and analytics ecosystem to drive revenue growth, enhance fan engagement, and optimize the customer lifecycle. This individual will serve as the primary architect and owner of business intelligence, CRM, and CDP platforms translating data into actionable insights that support performance marketing, audience growth, and sales enablement. The strategic leader will have a particular focus on collaboration with the marketing and sales teams to embed real-time data and insights within the fan journey, personalize communication touchpoints, and develop high-conversion lead cycles.
Essential Functions
- Develop and manage an enterprise-wide analytics infrastructure to deliver timely, actionable insights across all business units. Create dynamic dashboards for key stakeholders across marketing, ticketing, partnerships, and senior leadership, build predictive models to forecast revenue and customer behavior, and collaborate with engineering on data warehouse improvements. Provide BI support to the AHL affiliate and share best practices across the AEG Sports family.
- Lead the strategy and execution of the organization's CRM, Customer Data Platform (CDP), and Email Service Provider (ESP) systems to ensure a unified fan identity and actionable segmentation across channels. Maintain and enhance integrations with email, app, SMS, digital advertising, lead sources, and sales tools, while ensuring data quality, enrichment, tagging, and compliance across all collection points.
- Partner with the marketing team to develop data-driven campaign strategies that drive engagement across email, mobile app, and SMS channels. Define key audience segments for personalized messaging and lifecycle communications, track and report engagement and conversion metrics, model customer lifetime value, and lead A/B testing to optimize reach, open rates, click-through rates, and conversions.
- Partner with ticketing and premium sales teams to define, score, and route qualified leads from digital channels and marketing campaigns. Build automated lead nurturing workflows using behavioral data and predictive modeling, develop dashboards to monitor lead health and funnel performance, and create closed-loop feedback between marketing and sales to continuously refine targeting and campaign execution.
- Drive measurement and utilization of enterprise KPIs while supporting annual and quarterly strategic planning. Lead strategies to grow first- and zero-party data through acquisition campaigns, fan engagement, and promotional activations. Implement and maintain data governance protocols to ensure security, compliance (e.g., GDPR, CCPA), and cross-platform integrity. Stay current on industry best practices and emerging technologies to keep the team innovative and future-ready.
- Manage and develop a high-performing team of data analysts, CRM managers, and technical specialists while fostering cross-department collaboration to build a data-first culture and improve organizational data fluency. Present data strategies, roadmaps, and findings to executive stakeholders and cross-functional teams to drive alignment and informed decision-making.
Education Qualifications
- BA/BS Degree (4-year) (Advanced Degree Preferred) in Marketing Analytics, Business Intelligence, Information Systems, or related field
Experience Qualifications
- 8-10 years experience in analytics, CRM strategy, or customer journey roles; background in sports, entertainment, or digital media preferred
Skills and Abilities
- Expertise in MS SQL, and familiarity with other scripting language and data platforms.
- Proficiency in BI tools (e.g., Tableau, Power BI), campaign analytics, and predictive data modeling.
- Strong understanding of email, app, and SMS engagement tactics and attribution modeling.
- Expertise with platforms such as Salesforce, Microsoft Dynamics, Tealium, Segment, Adobe Experience Platform, or equivalent.
- Proven ability to communicate processes and results of data analysis clearly
- Ability to solve complex and analytical problems
- Strong communication and presentation skills
- Team player who enjoys a fast paced and innovative work environment
- Flexibility to work weekends, nights and holidays as required by scheduled events
Payscale: $155,200 - $180,000
Bonus: This position is eligible for a bonus under the current bonus plan requirements.
Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.
#LI-LAKings #LI-Onsite
View Now
7
LA Kings - Sr. Director, Business Intelligence & Customer Analytics
90245 El Segundo, California
Aeg Worldwide Inc
Posted 1 day ago
Job Viewed
Job Description
Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
Job Summary
The Sr Director BI & Customer Analytics is responsible for advancing the organization's data and analytics ecosystem to drive revenue growth, enhance fan engagement, and optimize the customer lifecycle. This individual will serve as the primary architect and owner of business intelligence, CRM, and CDP platforms translating data into actionable insights that support performance marketing, audience growth, and sales enablement. The strategic leader will have a particular focus on collaboration with the marketing and sales teams to embed real-time data and insights within the fan journey, personalize communication touchpoints, and develop high-conversion lead cycles.
Essential Functions
Payscale: $155,200 - $180,000
Bonus: This position is eligible for a bonus under the current bonus plan requirements.
Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.
#LI-LAKings #LI-Onsite
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
Job Summary
The Sr Director BI & Customer Analytics is responsible for advancing the organization's data and analytics ecosystem to drive revenue growth, enhance fan engagement, and optimize the customer lifecycle. This individual will serve as the primary architect and owner of business intelligence, CRM, and CDP platforms translating data into actionable insights that support performance marketing, audience growth, and sales enablement. The strategic leader will have a particular focus on collaboration with the marketing and sales teams to embed real-time data and insights within the fan journey, personalize communication touchpoints, and develop high-conversion lead cycles.
Essential Functions
- Develop and manage an enterprise-wide analytics infrastructure to deliver timely, actionable insights across all business units. Create dynamic dashboards for key stakeholders across marketing, ticketing, partnerships, and senior leadership, build predictive models to forecast revenue and customer behavior, and collaborate with engineering on data warehouse improvements. Provide BI support to the AHL affiliate and share best practices across the AEG Sports family.
- Lead the strategy and execution of the organization's CRM, Customer Data Platform (CDP), and Email Service Provider (ESP) systems to ensure a unified fan identity and actionable segmentation across channels. Maintain and enhance integrations with email, app, SMS, digital advertising, lead sources, and sales tools, while ensuring data quality, enrichment, tagging, and compliance across all collection points.
- Partner with the marketing team to develop data-driven campaign strategies that drive engagement across email, mobile app, and SMS channels. Define key audience segments for personalized messaging and lifecycle communications, track and report engagement and conversion metrics, model customer lifetime value, and lead A/B testing to optimize reach, open rates, click-through rates, and conversions.
- Partner with ticketing and premium sales teams to define, score, and route qualified leads from digital channels and marketing campaigns. Build automated lead nurturing workflows using behavioral data and predictive modeling, develop dashboards to monitor lead health and funnel performance, and create closed-loop feedback between marketing and sales to continuously refine targeting and campaign execution.
- Drive measurement and utilization of enterprise KPIs while supporting annual and quarterly strategic planning. Lead strategies to grow first- and zero-party data through acquisition campaigns, fan engagement, and promotional activations. Implement and maintain data governance protocols to ensure security, compliance (e.g., GDPR, CCPA), and cross-platform integrity. Stay current on industry best practices and emerging technologies to keep the team innovative and future-ready.
- Manage and develop a high-performing team of data analysts, CRM managers, and technical specialists while fostering cross-department collaboration to build a data-first culture and improve organizational data fluency. Present data strategies, roadmaps, and findings to executive stakeholders and cross-functional teams to drive alignment and informed decision-making.
- BA/BS Degree (4-year) (Advanced Degree Preferred) in Marketing Analytics, Business Intelligence, Information Systems, or related field
- 8-10 years experience in analytics, CRM strategy, or customer journey roles; background in sports, entertainment, or digital media preferred
- Expertise in MS SQL, and familiarity with other scripting language and data platforms.
- Proficiency in BI tools (e.g., Tableau, Power BI), campaign analytics, and predictive data modeling.
- Strong understanding of email, app, and SMS engagement tactics and attribution modeling.
- Expertise with platforms such as Salesforce, Microsoft Dynamics, Tealium, Segment, Adobe Experience Platform, or equivalent.
- Proven ability to communicate processes and results of data analysis clearly
- Ability to solve complex and analytical problems
- Strong communication and presentation skills
- Team player who enjoys a fast paced and innovative work environment
- Flexibility to work weekends, nights and holidays as required by scheduled events
Payscale: $155,200 - $180,000
Bonus: This position is eligible for a bonus under the current bonus plan requirements.
Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.
#LI-LAKings #LI-Onsite
View Now
8
LA Kings - Sr. Director, Business Intelligence & Customer Analytics
90245 El Segundo, California
AEG
Posted 1 day ago
Job Viewed
Job Description
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer! Job Summary The Sr Director BI & Customer Analytics is responsible for advancing the organization's data and analytics ecosystem to drive revenue growth, enhance fan engagement, and optimize the customer lifecycle. This individual will serve as the primary architect and owner of business intelligence, CRM, and CDP platforms translating data into actionable insights that support performance marketing, audience growth, and sales enablement. The strategic leader will have a particular focus on collaboration with the marketing and sales teams to embed real-time data and insights within the fan journey, personalize communication touchpoints, and develop high-conversion lead cycles. Essential Functions
Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer! Job Summary The Sr Director BI & Customer Analytics is responsible for advancing the organization's data and analytics ecosystem to drive revenue growth, enhance fan engagement, and optimize the customer lifecycle. This individual will serve as the primary architect and owner of business intelligence, CRM, and CDP platforms translating data into actionable insights that support performance marketing, audience growth, and sales enablement. The strategic leader will have a particular focus on collaboration with the marketing and sales teams to embed real-time data and insights within the fan journey, personalize communication touchpoints, and develop high-conversion lead cycles. Essential Functions
- Develop and manage an enterprise-wide analytics infrastructure to deliver timely, actionable insights across all business units. Create dynamic dashboards for key stakeholders across marketing, ticketing, partnerships, and senior leadership, build predictive models to forecast revenue and customer behavior, and collaborate with engineering on data warehouse improvements. Provide BI support to the AHL affiliate and share best practices across the AEG Sports family.
- Lead the strategy and execution of the organization's CRM, Customer Data Platform (CDP), and Email Service Provider (ESP) systems to ensure a unified fan identity and actionable segmentation across channels. Maintain and enhance integrations with email, app, SMS, digital advertising, lead sources, and sales tools, while ensuring data quality, enrichment, tagging, and compliance across all collection points.
- Partner with the marketing team to develop data-driven campaign strategies that drive engagement across email, mobile app, and SMS channels. Define key audience segments for personalized messaging and lifecycle communications, track and report engagement and conversion metrics, model customer lifetime value, and lead A/B testing to optimize reach, open rates, click-through rates, and conversions.
- Partner with ticketing and premium sales teams to define, score, and route qualified leads from digital channels and marketing campaigns. Build automated lead nurturing workflows using behavioral data and predictive modeling, develop dashboards to monitor lead health and funnel performance, and create closed-loop feedback between marketing and sales to continuously refine targeting and campaign execution.
- Drive measurement and utilization of enterprise KPIs while supporting annual and quarterly strategic planning. Lead strategies to grow first- and zero-party data through acquisition campaigns, fan engagement, and promotional activations. Implement and maintain data governance protocols to ensure security, compliance (e.g., GDPR, CCPA), and cross-platform integrity. Stay current on industry best practices and emerging technologies to keep the team innovative and future-ready.
- Manage and develop a high-performing team of data analysts, CRM managers, and technical specialists while fostering cross-department collaboration to build a data-first culture and improve organizational data fluency. Present data strategies, roadmaps, and findings to executive stakeholders and cross-functional teams to drive alignment and informed decision-making.
- BA/BS Degree (4-year) (Advanced Degree Preferred) in Marketing Analytics, Business Intelligence, Information Systems, or related field
- 8-10 years experience in analytics, CRM strategy, or customer journey roles; background in sports, entertainment, or digital media preferred
- Expertise in MS SQL, and familiarity with other scripting language and data platforms.
- Proficiency in BI tools (e.g., Tableau, Power BI), campaign analytics, and predictive data modeling.
- Strong understanding of email, app, and SMS engagement tactics and attribution modeling.
- Expertise with platforms such as Salesforce, Microsoft Dynamics, Tealium, Segment, Adobe Experience Platform, or equivalent.
- Proven ability to communicate processes and results of data analysis clearly
- Ability to solve complex and analytical problems
- Strong communication and presentation skills
- Team player who enjoys a fast paced and innovative work environment
- Flexibility to work weekends, nights and holidays as required by scheduled events
View Now
9