67,120 Customer Interactions jobs in the United States

• Compensation - The pay range is $55,000-$70,000 annually, based on experience. Commission opportunities are also available and tied to performance goals.
• Medical, Dental & Vision Insurance - Comprehensive coverage to keep you and your family healthy.
• Life Insurance & Supplemental Benefits - Options include HSA, FSA, Disability, Critical Care, and Telehealth.
• Paid Time Off & Sick Leave - Generous PTO plus sick time to support work-life balance.
• Paid Holidays - Enjoy time off for company-recognized holidays.
• 401(k) with Company Match - Invest in your future with our retirement plan and matching contribution.
• Team Culture & Engagement - From team lunches and themed days to offsite events and recognition programs, we're all about connection and celebration.
• Office Perks - Enjoy our arcade, basketball hoops, on-site gym, and a comfortable break room with a kitchen area, plus an all-day coffee and soda bar. We believe in finding the right balance between working hard and playing hard.

• Engage with existing clients by phone to address concerns, resolve issues, and retain accounts.
• Use objection-handling and solution-selling skills to de-escalate cancellation threats and demonstrate the value of our services.
• Leverage knowledge of SEO, Google Analytics, and website performance to guide clients through their results and explain how we're helping them grow and identify areas for improvement.
• Maintain accurate and detailed client records through CRM tools and call documentation.
• Collaborate with internal departments to solve problems efficiently and support long-term client satisfaction.
• Prioritize daily workload and manage follow-ups effectively in a fast-paced environment.

As a Client Relations Specialist, you are responsible for assisting in the day-to-day functions as they relate to IEL customer credit. The primary tasks include setting up new customers, processing credit increases for existing customers and supporting the sales staff with their accounts receivable. This role works directly with 2-3 team members to ensure all broker and customer requests are handled in a professional and timely manner. This position is a member of the Accounting Department and reports to the AR Manager.

• Identify and prioritize incoming broker requests for new customer setup and credit increases
• Accurately enter customer setup information in IEL's transportation management software, TMS
• Analyze customer credit via both internal and external methods such as Experian, Blue Book and Internet Truckstop
• Work with customers to most efficiently invoice and monitor payments
• Communicate with management and broker if a customer is identified as high risk in areas such as credit score, IEL pay history or ships high value cargo
• Monitor past due accounts and help identify problem accounts by contacting broker or customer contact for payment status
• Facilitate the day to day workload in the department that includes new customer setup, credit increases and following up on past due invoices
• Identify areas within the department that require improvement and offer solutions to those challenges
• Handle additional responsibilities as needed

Basic (Required)

• High school degree or GED
• Basic knowledge of Microsoft Office
• Some data entry and customer service experience
• Works well in fast paced team settings
• Able to work on multiple tasks in a time sensitive environment while remaining detail oriented
• Compliance with company procedures and can identify issues for escalation
• Maintains a high standard of work product and professionalism

Preferred

• Associate's Degree or some College
• Commercial credit experience
• Background in lending or debt collection
• General knowledge of transportation or logistics industry and transportation management software

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at or call 1- ext. 4.

At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.

DMCA - De Mott, Curtright & Armendáriz, LLP is a stable and fast-paced immigration law firm that's passionate about helping people and we're looking for a bright and compassionate Bilingual Client Relations Coordinator to join our San Antonio office.You'll work in a supportive, professional environment where collaboration and growth are encouraged, and your work truly makes a difference.If you're a people person with a heart for service, a head for problem-solving, and a love for working in a multicultural environment, we want to hear from you.What You'll DoAs one of the first friendly faces (and voices) our clients meet, you'll be the heart of our San Antonio office. Your days will include:Greeting and guiding clients with warmth and professionalism- on the phone, virtually, and in personScheduling appointments and consultations across multiple calendarsHandling payments and opening new cases with accuracy and careCreating daily reports to help our team stay sharp and on trackSupporting clients with clear, informed, and compassionate communicationFlagging urgent issues and helping resolve concerns creativelyPromoting DMCA values and a positive, collaborative workplaceSupporting your team and celebrating wins-big and smallWhat We're Looking ForWe're searching for someone who is:Bilingual in English and Spanish (fluently, please!)Friendly, resourceful, and detail-orientedEnergized by working with diverse communitiesAble to handle confidential information with careConfident using Microsoft Office and standard office equipmentComfortable juggling multiple responsibilities in a busy legal settingAvailable full-time, Monday to Friday, 8am to 5pmBonus points if you have:6+ months of accounting or payment handling experienceA Bachelor's DegreeStrong leadership instincts and critical thinking skillsWhy You'll Love It Here:Team culture: We work hard but know how to keep it collaborative, curious, and caffeinated.Growth-friendly: We're big on professional development.Meaningful work: You're not just moving paper - you're helping people build better futures. What You'll GetCompetitive hourly pay (based on experience)Full-time stability with lots of room to growEmployer-paid medical insurance + optional dental & visionEmployer-paid life and long-term disability insurance401(k) with employer matchingPTO, paid vacation, and holiday payA team that supports each otherA mission that gives your work meaning every single dayIf you're looking for more than just a job-and want to be part of something impactful-come grow with us at DMCA.

Why Anchor Loans?Anchor Loans is one of several operating companies owned by Pretium Partners (+$60B AUM Financial Services Entity) and is working diligently to expand and grow its lending footprint.Anchor Loans, established in 1998, is the nation's leading private, direct lender to experienced residential real estate investors and builders, and the first to surpass $0 billion in total fundings. Renowned for expediting financing for developers and investors, we specialize in bridge loans, ground-up construction, and single-family rental solutions for non-owner-occupied projects. Headquartered in beautiful Thousand Oaks, California, Anchor Loans currently lends in 48 states and is expanding into new markets and service lines to better serve our current and future borrowers.Position SummaryAnchor Loans is looking for Client Relations Coordinators who are passionate about the customer experience and want to learn about business purpose lending. No Lending Experience is required. A successful Client Relations Coordinator has a strong appetite to learn, is motivated by "getting" a deal done and can seamlessly toggle between relationship management and deal analysis. This role can be stepping stone to an Account Executive (sales/originations), and the ideal candidate is motivated to watch, listen, learn and build the Anchor brand and influence the upward trajectory of Sales Activity. Add a shot of enthusiasm and passion for the job and you'll be our ideal candidate. Experience as a loan officer assistant or processing experience is a plus, but not required. Essential Duties & ResponsibilitiesSupport a Sr. Account Executive (AE) in sizing, documenting and getting a loan closedIdentify new customers and lending opportunities with property investors, and/or referral partners like brokers, realtors, buildings and other referral sourcesPrimary focus on supporting originators, building and strengthening relationships with property investors, brokers and real estate agents from a variety of sources including company leads, referrals, industry events, etcManage lead through loan activities in the CRM, on behalf of the Sr. AE, including scoping, marketing and lead segmentation activitiesEvaluate all transactions using standardized tools to size the deal(s), create quotes and terms sheetsCollaborate with the Sales and Marketing teams to identify all potential business sources working towards the goal of meeting monthly loan volume goalsPre-qualify loan packages when borrowers or brokers require assistanceWork directly with potential borrowers to obtain initial documentationMonitor pipeline reports to determine status of all loans and act to alleviate any potential problemsBe a Brand Ambassador by supporting Account Executives with social like blog posting, online posts and re-posts and marketing strategies to be in front of your current and future customer basesMaintain constant and transparent dialogue with customers to keep them informed of status on submitted loansLearn all the operations and credit functions creating strong partnerships with Processing, Valuations, Construction and Underwriting Department Leaders; provide overall loan pipeline prioritization and identify inter department roadblocksPerforming related duties and special projects as assignedRequirementsStrong work ethic and willingness to take initiativeHigh level of organization and detail-orientation, a mustAdvanced problem-solving and analysis skillsHealthy mix of innovation and resourcefulness - ability to handle pressure, balance personal resourcefulness and individual drive in a team-based environmentDemonstrated experience with social media platforms, such as LinkedIn, Facebook, Twitter, and Instagram, a plusExcellent communication; superior oral and written skillsStrong knowledge of spreadsheets, databases and presentation softwareAbility to work independently and with a team to meet deadlines, always with a good attitude and focus on getting it doneProficient in Microsoft Office, with aptitude to learn new software and systemsPreferred, not required•Bachelor's degree in accounting, marketing or financeWork Environment:This a hybrid position that requires in-office attendance four days per week at our office in the Ballantyne area of Charlotte, NC. Five days a week in office is encouraged.CompensationThe base pay range for this position is $6 ,000 to 75,000 per year plus an incentive compensation bonus.What We Offer:The values of our employees reflect those of the company as a whole. If you embrace teamwork, innovation, and accountability you'll feel right at home. Our mission is to create opportunities for success by improving homes and communities. We set up our team members for success by offering a competitive benefits package that includes:Comprehensive health insurance options including Medical, Dental, Vision, Basic Life/AD&D insuranceGenerous sick leave & vacation benefits for rest, relaxation, and personal pursuitsHighly competitive performance bonus401(k) retirement program with employer matchTuition reimbursement toward professional developmentWorkplace Celebrations, Team Building, Charity Drives, and Food Truck luncheonsOnsite gym (Thousand Oaks only)12 Paid HolidaysDiversity matters to our organization, and we are proud to be an equal opportunity employer. All qualified candidates are welcome and will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, natural origin, disability, age, veteran status, or any other protected characteristic.

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a 'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

With a 'One Team' mentality, you will be the head of coordination for all marketing efforts and all sales and marketing initiatives. We're looking for someone social enough to define the relationship with our clients as one that is trustworthy and reliable. We want to leave every encounter with the hopes that if they ever need our services their calling a capable friend, someone to rely on. This position connects directly with your ability to be personable, build strong relationships, and encourage comfortable encounters with our business. As we grow, we look to you to be our direct contact with property managers, local municipalities and real-estate agents. Reaching out to new areas of potential business to build relations should be of high priority. You will develop and implement an annual agent relationship plan, which promotes our restoration services and encompasses diverse customer base. The annual marketing plan is effectively executed, resulting in annual sales revenue goals, building of brand awareness, an increase in new customers, and expansion of diverse markets. As sales goals are achieved there is potential for large personal commissions, a company vehicle, bonuses and more. We will exceed all Customer expectations, no exceptions.

Responsibilities:

• Develop and manage marketing tasks and relationships unique to PuroClean's customers and clients that builds brand awareness.
• Generate revenue through effective PuroClean promotion to clientele regarding our specific work skill set such as: water, fire, mold and biohazard mitigation, both commercial and residential.
• Maintain relations and frequent personal communication provide lunch and learns as well as encourage and plan continued education classes to our agents.
• Monitor customer satisfaction by conducting follow-up phone calls and visits ensuring frequent check ins on referral work.
• Share our family values from our workplace to theirs, appeal to their needs by showing confidence in your company and assurance that we work on a 'one team, servant-based relationship' to go above and beyond helping please our agents and customers.

Qualifications:

• A natural extroverted personality willing to make the personal relations needed. Ability to identify and maximize opportunities for referrals and business relationships.
• Ability to communicate clearly and effectively with genuine interest in your clients. Asking open ended questions for beneficial conversations and delivering a clear 'brand message' for PuroClean.
• Comfortable setting up appointments and events and seeing approximately 50+ offices or locations weekly.
• Excellent organizational skills.
• Respect for safety and brand identity guidelines. Ability to present yourself professionally and with integrity in a client-representative setting.
• Life experience and a natural acumen for getting to know professionals in the field.
• A great driving record.

Benefits:

• Learn and develop new professional marketing and communicational skills in a fast-paced environment.
• Satisfaction of helping serve people in their time of need.
• Competitive pay, job commissions and bonuses.
• Flexible/make your own hours.
• Join the family we've created here at PuroClean and with the almost 300 agents, businesses and clients we serve.

ABC Imaging is currently seeking a Client Relations Specialist to become an integral member of our team. Under the direction of the Client Relations District Manager, the incumbent will manage an ABC Imaging facility at a client site and supervise any Client Relations Specialists at the site.

Essential Duties & Responsibilities:

• Produces high quality deliverables for clients to meet deadlines.
• Manages all administrative responsibilities to meet all technical and billing requirements (Meter Reads, Time Reporting, and Equipment Maintenance Management).
• Organizes all aspects of the workforce for the shop in a professional manner to ensure all deadlines are met and all projects are completed within budget constraints (including staff and project scheduling, work hours, etc.).
• Ensures that all equipment is properly maintained and upgraded.
• Recommends new acquisitions that will increase productivity.
• Checks accuracy of billing (verifies pre-work order, pre-billing, and final billing files) daily and helps resolve billing issues on all jobs.
• Escalates all open helpdesk tickets daily.
• Assists Major Account Managers with accounts by sharing new information, contacting clients, visiting their clients, and hosting and attending seminars and events.
• Reviews and keeps the Client Relations Operations Manuals updated.
• Communicates on a regular basis with the Client Relations District Manager regarding client and staff concerns.
• Manages inventory and organizes supplies.

Education, Experience & Skills Required:

• High School Diploma, bachelor's preferred.
• At least 2 years related to print experience is a plus.
• Knowledge of equipment and production materials.
• Demonstrated leadership to motivate and monitor the progress of all employees.
• Superior customer service ability and experience working with customers both over the phone and in person.
• Ability to speak knowledgeably about department capability and company to potential and existing clients.
• Highly developed organizational skills.
• Ability to handle multiple tasks while maintaining focus.
• Ability to troubleshoot software/hardware problems.
• Ability to communicate effectively with employees when delegating work and explaining procedures and processes.