3,768 Customer Journey jobs in the United States

Title: Team Technical Lead - Customer Journey (

Location: American Fork, UT

Duration: 6Months with Extension

Rate: $Open/hr

Requirements

A successful Customer Journey Team Technical Lead will have:

• The ability to work onsite out of our American Fork, UT or Englewood, CO offices

• A 4-year college degree in Computer Science / Information Technology, master’s degree is preferred or equivalent professional experience

• 8+ years of professional enterprise development experience, 5+ years leadership experience

• Have experience building and managing large, highly available enterprise grade applications

• Have experience working with Agile and the tools that support it

• Highly motivated, driven, hardworking and open to learning new things

• Not afraid to fail

• Able to be the technical leader of a cross functional team made up of product, QA, development & SRE resources working on key features for the Sling TV Platform

• Able to partner with key stakeholder teams – architecture, service and client teams to ensure we have a technically solid solution

• Comfortable working in a TDD & CI/CD environment

• Ability to mentor & influence others

• A team player. We have a great group of diverse folks working together in harmony. Big egos and “super heroes” need not apply.

• Enabling key strategic features in a fully empowered cross functional team

• Driving a customer centric, highly personalized approach to the evolution of our platform

• Delivering microservices into a Kubernetes based, web scale environment and to our various client platforms (Apple, Android, FireTV, Roku, Smart TVs, XBOX, etc)

• Delivering software in an agile environment, continuously

Benefits

Note: If interested please send your updated resume to ( ) and include your salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The Digital Customer Journeys Experience Architect will lead and evolve enterprise customer experience initiatives. In this role, you will be at the epicenter of transforming the end-to-end ServiceNow customer experience. You will be responsible for designing and maintaining service blueprints that map the full customer journey, shaping customer success offerings through human-centered service design, and facilitating conversations that align teams around the needs and expectations of our customers.
To be successful in this role, you will blend systems thinking with a passion for impactful design and thrive in a highly collaborative environment.
What you get to do in this role:
+ Build and Maintain Service Blueprints
+ Partner with cross-functional teams, develop, document, and maintain service blueprints that visualize customer touchpoints, frontstage and backstage processes, and support systems across the customer lifecycle.
+ Collaborate with strategy, product management, engineering, and business stakeholders to translate the blueprint into activation strategies and plans that span digital and human touchpoints across the end-to-end ServiceNow customer experience.
+ Create Storyboards and Experience Visualizations
+ Translate insights and hypothesis into low- to high-fidelity concepts to be utilized for validating experiences via qualitative research sessions
+ Create low-fidelity prototypes or mock user flows to bring complex service ideas to life for feedback and iteration
+ Service Design for Customer Success
+ Lead the design of differentiated success experiences for ServiceNow Customers and Teams by intentionally designing the service aspect of our Customer Success offering
+ Partner with stakeholders in Customer Success, Product, Marketing, to enhance global delivery approaches to meet customer needs and business goals
+ Stakeholder Engagement
+ Plan and lead design thinking and service design workshops with internal stakeholders to uncover pain points, map journeys, and ideate improvements.
+ Support socialization, organizational change, and enablement initiatives catalyzed by the customer experience transformation via business forums for communication
+ CX Governance & Standards
+ Contribute to the development of frameworks, templates, and standards that support consistent and scalable customer experience practices.
To be successful in this role you have:
+ 5+ years of experience in UX architecture, service design, customer experience, or a related field
+ Deep understanding of user experience and service design principles and systems thinking, information architecture and visual communication
+ Demonstrable experience and a representative portfolio of creating and managing service blueprints and journey maps
+ Executive presence and the ability to tell inspiring and compelling stories to diverse audiences, trustworthy in delivering on your commitments
+ Confident leading through influence, with innate ability to meet stakeholders where they are and bring them along through changes and product evolution
+ The ability to recommend trade-off decisions between possible, desirable, and viable, which requires a good sense of what is technically feasible
+ Proficient in tools such as Miro, Figma, Lucidchart, Adobe XD, or equivalent
+ Bachelor's or Master's degree in UX Design, Service Design, HCI, or related field (or equivalent experience)
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( .
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Job Description

Job Description

Senior Product Manager, Customer Journey

We are looking for a Senior Product Manager to join our mission-driven team. As an integral part of the Product & Engineering department, you will play a central role in our efforts to inspire people to eat more plants!

As the Senior Product Manager, Customer Journey, you will own the end-to-end experience across the customer lifecycle, from first impression through retention and loyalty. This role is ideal for a strategic systems thinker who thrives on cross-functional collaboration and solving problems to achieve the complete picture. You will bring together touchpoints across Acquisition, Shopping, and Retention to ensure our customers enjoy a seamless, delightful, and high-value experience at every stage. You’ll partner closely with teams across Marketing, Technology, Design, Data, and CX to lead the product strategy, define success, and execute with clarity and purpose.

Location

This role is onsite in our Chicago,IL or Needham, MA office and expects candidates to work in a hybrid model, 2-3 days onsite.

Responsibilities

Develop & Execute Strategy

• Own the product roadmap and KPIs for the full customer journey — from first visit through ongoing engagement and reactivation.
• Align lifecycle initiatives with company growth, retention, and CLV goals.
• Identify friction points, unmet needs, and moments of delight throughout the journey across channels and devices.
• Build toward a cohesive experience across Web, iOS, and Android platforms.

Customer Insights & Research

• Synthesize qualitative and quantitative data to gain a deep understanding of customer behaviors, motivations, and drop-off points.
• Run usability tests, discovery interviews, and surveys to surface actionable insights.
• Partner with Analytics to monitor funnel metrics, including CAC, CVR, onboarding completion, LTV, skip rates, and churn.
• Define opportunities to enhance onboarding, foster repeat behaviors, and minimize passive churn.

Collaboration & Communication

• Collaborate with Design and Engineering to deliver intuitive, beautiful, and outcome-driven product experiences.
• Work cross-functionally with Marketing, CX, and Culinary teams to unify storytelling, promotions, and programmatic content.
• Drive alignment through documentation, regular updates, and clear prioritization frameworks.
• Act as a connective thread across previously siloed journey stages, promoting a single source of truth.

PM Best Practices

• Define OKRs, roadmaps, and initiative briefs that tie directly to user and business outcomes.
• Manage agile workflows and timelines, keeping stakeholders informed and involved.
• Facilitate post-launch reviews to assess impact and inform iteration cycles.

Continuous Improvement

• Stay ahead of industry trends in eCommerce, personalization, behavioral science, and subscription-based models.
• Champion a test-and-learn culture through experimentation frameworks, A/B testing, and pilot programs.
• Explore loyalty-based journeys, segmentation-based content, and multi-channel journey orchestration.

Main Ingredients for the Role

• 5+ years of product management experience, including at least 2 owning multi-surface, cross-lifecycle customer experiences.
• Strong understanding of eCommerce, subscription models, and user behavior across acquisition, onboarding, and retention.
• Experience using customer research, experimentation, and behavioral data to drive decisions.
• Proficiency in analytics tools (e.g., Looker, GA, Mixpanel, VWO) and familiarity with lifecycle engagement tools (e.g., Braze, Iterable).
• Excellent communication and stakeholder management skills, with the ability to build alignment across functions.

Extra Special Sauce

• Background in wellness, health, or consumer behavior-driven products.
• Experience working in a scaling environment or with hybrid physical-digital products.
• Ability to simplify complex workflows and architect intuitive, user-first solutions
• Familiarity with habit-forming design and lifecycle thinking frameworks (e.g., BJ Fogg, Hooked Model, Jobs-to-be-Done).

Compensation

The anticipated base salary range for this role is $110,000 - 140,000 with additional earning potential. Compensation is based on experience and qualifications, and the posted range is not a guarantee of any specific offer.

Garnish

We love our staff, and show it with benefits (including but not limited to medical, dental, vision, FSA, and life insurance), matching retirement plan, unlimited paid time off, Purple Carrot box allowance, professional development, and the opportunity to work in collaboration with teammates who are passionate about food!

Final Touches

We are committed to a safe and inclusive work environment, free of discrimination based on race, color, religion, sex, gender identity or expression, sexual orientation, genetics, national origin, ancestry, age, medical condition, mental or physical disability, handicap, veteran status, or marital status.

Job Summary

This job defines the product's fundamental value proposition, outlines vision and execution plans, gains alignment and support from key strategic partners and stakeholders, and oversees execution of that vision, while also providing coaching and guidance to junior team members. This incumbent will attend and participate in milestone reviews with the Delivery team.

Essential Responsibilities

• Understand the department's and the company's strategic roadmap and competitive position, and develop a holistic product vision and the corresponding product strategy to drive maximum value.
• Actively anticipate future needs and utilize metrics and qualitative input to identify asset improvement opportunities.
• Represent the product in all governance meetings.
• Clearly set and communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels.
• Serve as accountable owner for the sets of products/tools within the designated portfolio.
• Identify and drive both cross-product and cross-customer value and shared learnings.
• Guide Agile developments in the role of Product Owner.
• Own the product backlog and use input from internal and partner teams to frequently refresh and re-prioritize the backlog.
• Provide coaching and guidance to team members on product vision and strategic road mapping.
• Other duties as assigned or requested.

Experience

Required: 5 years of Product experience To include: 5 years with the Software Lifecycle + 3 years of Advanced domain experience

Preferred: 3 years with agile process

Skills

Business Acumen for P&Ls + Communication + Conflict Management

Education

Required: Bachelor's degree in science, technology, mathematics or related field OR relevant experience and/or education as determined by the company in lieu of bachelor's degree.

Preferred: None

Licenses or Certifications

Required: None

Preferred: None

Language (Other than English):

None

Travel Requirement:

0% - 25%

Physical, Mental Demands and Working Conditions

Position Type: Office- or Remote-based Teaches / trains others Occasionally

Travel from the office to various work sites or from site-to-site Rarely

Works primarily out-of-the office selling products/services (sales employees) Never

Physical work site required Occasionally

Lifting: up to 10 pounds Constantly

Lifting: 10 to 25 pounds Never

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

Job Title

Company: Highmark Health

Job Summary: This job defines the product's fundamental value proposition, outlines vision and execution plans, gains alignment and support from key strategic partners and stakeholders, and oversees execution of that vision, while also providing coaching and guidance to junior team members. This incumbent will attend and participate in milestone reviews with the Delivery team.

Essential Responsibilities

• Understand the department's and the company's strategic roadmap and competitive position, and develop a holistic product vision and the corresponding product strategy to drive maximum value.
• Actively anticipate future needs and utilize metrics and qualitative input to identify asset improvement opportunities.
• Represent the product in all governance meetings.
• Clearly set and communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels.
• Serve as accountable owner for the sets of products/tools within the designated portfolio.
• Identify and drive both cross-product and cross-customer value and shared learnings.
• Guide Agile developments in the role of Product Owner.
• Own the product backlog and use input from internal and partner teams to frequently refresh and re-prioritize the backlog.
• Provide coaching and guidance to team members on product vision and strategic road mapping.
• Other duties as assigned or requested.

Experience

Required: 5 years of Product experience To include: 5 years with the Software Lifecycle + 3 years of Advanced domain experience

Preferred: 3 years with agile process

Skills

Business Acumen for P&Ls, Communication, Conflict Management

Education

Required: Bachelor's degree in science, technology, mathematics or related field OR relevant experience and/or education as determined by the company in lieu of bachelor's degree.

Preferred: None

Licenses or Certifications

Required: None

Preferred: None

Language (Other than English): None

Travel Requirement: 0% - 25%

Physical, Mental Demands and Working Conditions

Position Type: Office- or Remote-based Teaches / trains others Occasionally Travel from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Occasionally Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

Pay Range Minimum: $92,300.00

Pay Range Maximum: $172,500.00

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J265853

Product Manager

Company: Highmark Health

Job Summary: This job defines the product's fundamental value proposition, outlines vision and execution plans, gains alignment and support from key strategic partners and stakeholders, and oversees execution of that vision, while also providing coaching and guidance to junior team members. This incumbent will attend and participate in milestone reviews with the Delivery team.

Essential Responsibilities:

• Understand the department's and the company's strategic roadmap and competitive position, and develop a holistic product vision and the corresponding product strategy to drive maximum value.
• Actively anticipate future needs and utilize metrics and qualitative input to identify asset improvement opportunities.
• Represent the product in all governance meetings.
• Clearly set and communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels.
• Serve as accountable owner for the sets of products/tools within the designated portfolio.
• Identify and drive both cross-product and cross-customer value and shared learnings.
• Guide Agile developments in the role of Product Owner.
• Own the product backlog and use input from internal and partner teams to frequently refresh and re-prioritize the backlog.
• Provide coaching and guidance to team members on product vision and strategic road mapping.
• Other duties as assigned or requested.

Experience:

• Required: 5 years of Product experience To include: 5 years with the Software Lifecycle + 3 years of Advanced domain experience
• Preferred: 3 years with agile process

Skills:

• Business Acumen for P&Ls
• Communication
• Conflict Management

Education:

• Required: Bachelor's degree in science, technology, mathematics or related field OR relevant experience and/or education as determined by the company in lieu of bachelor's degree.
• Preferred: None

Licenses or Certifications:

• Required: None
• Preferred: None

Language (Other than English): None

Travel Requirement: 0% - 25%

Physical, Mental Demands and Working Conditions:

• Position Type: Office- or Remote-based Teaches / trains others Occasionally Travel from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never
• Physical work site required Occasionally
• Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Never Lifting: 25 to 50 pounds Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

Pay Range Minimum: $92,300.00 Pay Range Maximum: $172,500.00 Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.

Product Manager

Company: Highmark Health

Job Summary: This job defines the product's fundamental value proposition, outlines vision and execution plans, gains alignment and support from key strategic partners and stakeholders, and oversees execution of that vision, while also providing coaching and guidance to junior team members. This incumbent will attend and participate in milestone reviews with the Delivery team.

Essential Responsibilities:

• Understand the department's and the company's strategic roadmap and competitive position, and develop a holistic product vision and the corresponding product strategy to drive maximum value.
• Actively anticipate future needs and utilize metrics and qualitative input to identify asset improvement opportunities.
• Represent the product in all governance meetings.
• Clearly set and communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels.
• Serve as accountable owner for the sets of products/tools within the designated portfolio.
• Identify and drive both cross-product and cross-customer value and shared learnings.
• Guide Agile developments in the role of Product Owner.
• Own the product backlog and use input from internal and partner teams to frequently refresh and re-prioritize the backlog.
• Provide coaching and guidance to team members on product vision and strategic road mapping.
• Other duties as assigned or requested.

Experience:

Required:

• 5 years of Product experience To include:
• 5 years with the Software Lifecycle
• 3 years of Advanced domain experience

Preferred:

• 3 years with agile process

Skills:

• Business Acumen for P&Ls
• Communication
• Conflict Management

Education:

Required:

• Bachelor's degree in science, technology, mathematics or related field OR relevant experience and/or education as determined by the company in lieu of bachelor's degree.

Preferred:

• None

Licenses or Certifications:

Required:

• None

Preferred:

• None

Language (Other than English): None

Travel Requirement: 0% - 25%

Physical, Mental Demands and Working Conditions:

Position Type: Office- or Remote-based Teaches / trains others Occasionally Travel from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Occasionally Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

Pay Range Minimum: $92,300.00 Pay Range Maximum: $172,500.00 Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users.

Senior Product Manager, Customer Journey Develop and execute a comprehensive customer journey strategy across digital platforms Location: Chicago Compensation: $110,000 - 140,000 USD / year Job Tags: Operations About The Role Senior Product Manager, Customer Journey

We are looking for a Senior Product Manager to join our mission-driven team. As an integral part of the Product & Engineering department, you will play a central role in our efforts to inspire people to eat more plants!

As the Senior Product Manager, Customer Journey, you will own the end-to-end experience across the customer lifecycle, from first impression through retention and loyalty. This role is ideal for a strategic systems thinker who thrives on cross-functional collaboration and solving problems to achieve the complete picture. You will bring together touchpoints across Acquisition, Shopping, and Retention to ensure our customers enjoy a seamless, delightful, and high-value experience at every stage. You'll partner closely with teams across Marketing, Technology, Design, Data, and CX to lead the product strategy, define success, and execute with clarity and purpose.

This role is onsite in our Chicago, IL or Needham, MA office and expects candidates to work in a hybrid model, 2-3 days onsite.

Develop & Execute Strategy

• Own the product roadmap and KPIs for the full customer journey from first visit through ongoing engagement and reactivation.
• Align lifecycle initiatives with company growth, retention, and CLV goals.
• Identify friction points, unmet needs, and moments of delight throughout the journey across channels and devices.
• Build toward a cohesive experience across Web, iOS, and Android platforms.

Customer Insights & Research

• Synthesize qualitative and quantitative data to gain a deep understanding of customer behaviors, motivations, and drop-off points.
• Run usability tests, discovery interviews, and surveys to surface actionable insights.
• Partner with Analytics to monitor funnel metrics, including CAC, CVR, onboarding completion, LTV, skip rates, and churn.
• Define opportunities to enhance onboarding, foster repeat behaviors, and minimize passive churn.

Collaboration & Communication

• Collaborate with Design and Engineering to deliver intuitive, beautiful, and outcome-driven product experiences.
• Work cross-functionally with Marketing, CX, and Culinary teams to unify storytelling, promotions, and programmatic content.
• Drive alignment through documentation, regular updates, and clear prioritization frameworks.
• Act as a connective thread across previously siloed journey stages, promoting a single source of truth.

PM Best Practices

• Define OKRs, roadmaps, and initiative briefs that tie directly to user and business outcomes.
• Manage agile workflows and timelines, keeping stakeholders informed and involved.
• Facilitate post-launch reviews to assess impact and inform iteration cycles.

Continuous Improvement

• Stay ahead of industry trends in eCommerce, personalization, behavioral science, and subscription-based models.
• Champion a test-and-learn culture through experimentation frameworks, A/B testing, and pilot programs.
• Explore loyalty-based journeys, segmentation-based content, and multi-channel journey orchestration.

Main Ingredients for the Role

• 5+ years of product management experience, including at least 2 owning multi-surface, cross-lifecycle customer experiences.
• Strong understanding of eCommerce, subscription models, and user behavior across acquisition, onboarding, and retention.
• Experience using customer research, experimentation, and behavioral data to drive decisions.
• Proficiency in analytics tools (e.g., Looker, GA, Mixpanel, VWO) and familiarity with lifecycle engagement tools (e.g., Braze, Iterable).
• Excellent communication and stakeholder management skills, with the ability to build alignment across functions.

Extra Special Sauce

• Background in wellness, health, or consumer behavior-driven products.
• Experience working in a scaling environment or with hybrid physical-digital products.
• Ability to simplify complex workflows and architect intuitive, user-first solutions
• Familiarity with habit-forming design and lifecycle thinking frameworks (e.g., BJ Fogg, Hooked Model, Jobs-to-be-Done).

Compensation

The anticipated base salary range for this role is $110,000 - 140,000 with additional earning potential. Compensation is based on experience and qualifications, and the posted range is not a guarantee of any specific offer.

Garnish

We love our staff, and show it with benefits (including but not limited to medical, dental, vision, FSA, and life insurance), matching retirement plan, unlimited paid time off, Purple Carrot box allowance, professional development, and the opportunity to work in collaboration with teammates who are passionate about food!

Final Touches

We are committed to a safe and inclusive work environment, free of discrimination based on race, color, religion, sex, gender identity or expression, sexual orientation, genetics, national origin, ancestry, age, medical condition, mental or physical disability, handicap, veteran status, or marital status.

#J-18808-Ljbffr

Product Manager

Company: Highmark Health

Job Summary:

This job defines the product's fundamental value proposition, outlines vision and execution plans, gains alignment and support from key strategic partners and stakeholders, and oversees execution of that vision, while also providing coaching and guidance to junior team members. This incumbent will attend and participate in milestone reviews with the Delivery team.

Essential Responsibilities:

• Understand the department's and the company's strategic roadmap and competitive position, and develop a holistic product vision and the corresponding product strategy to drive maximum value.
• Actively anticipate future needs and utilize metrics and qualitative input to identify asset improvement opportunities.
• Represent the product in all governance meetings.
• Clearly set and communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels.
• Serve as accountable owner for the sets of products/tools within the designated portfolio.
• Identify and drive both cross-product and cross-customer value and shared learnings.
• Guide Agile developments in the role of Product Owner.
• Own the product backlog and use input from internal and partner teams to frequently refresh and re-prioritize the backlog.
• Provide coaching and guidance to team members on product vision and strategic road mapping.
• Other duties as assigned or requested.

Experience:

Required:

• 5 years of Product experience To include:
• 5 years with the Software Lifecycle
• 3 years of Advanced domain experience

Preferred:

• 3 years with agile process

Skills:

• Business Acumen for P&Ls
• Communication
• Conflict Management

Education:

Required:

• Bachelor's degree in science, technology, mathematics or related field OR relevant experience and/or education as determined by the company in lieu of bachelor's degree.

Preferred:

• None

Licenses or Certifications:

Required:

• None

Preferred:

• None

Language (Other than English): None

Travel Requirement: 0% - 25%

Physical, Mental Demands and Working Conditions:

Position Type: Office- or Remote-based Teaches / trains others Occasionally Travel from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Occasionally Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

Pay Range Minimum: $92,300.00 Pay Range Maximum: $172,500.00 Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.