589 Customer Loyalty jobs in the United States

Customer Loyalty Specialist

43016 Dublin, Ohio OhioHealth

Posted today

Job Viewed

Tap Again To Close

Job Description

We Are More Than A Health System

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more in our careers and in our communities.

Job Description Summary

Presents a caring, positive image of the care site and Customer Experience department to patients, families, visitors and associates. Responsible for the intake, investigation, resolution and documentation process of customer inquiries and concerns which are brought to the attention of the Customer Experience office via telephone, in person, or in writing using active listening/crisis communication skills, HEART model, etc. Investigates, routes or resolves customer inquiries and concerns by gathering pertinent information and contacting appropriate associates, leaders or physicians to achieve mutually satisfactory resolution with customers. Follows up on concerns/complaints with appropriate personnel to ensure resolution. Maintains/tracks hospital-wide complaint database and ensures all concerns have been addressed. Coordinates operations for system programs, including - Reward and recognition (power of one's) - Service recovery amenities Maintains par levels and manages expenditures and budgets for programs above Coordinates care site specific grievance meetings to ensure regulatory compliance. Oversees administrative operations of Customer Experience office (i.e., office supplies, time & attendance, customer-facing desk coverage).

Responsibilities And Duties

Concern Management 50% 1. Responsible for the intake, investigation and resolution of customer inquiries and concerns which are brought to the attention of the Customer Experience office via telephone, in person, or in writing using active listening/crisis communication skills, etc. 2. Investigates, routes or resolves customer inquiries and concerns by gathering pertinent information and contacting appropriate associates, leaders or physicians to achieve mutually satisfactory resolution with customers. 3. Partners with Risk Management to resolve customer concerns. 4. Assists and provides decision-making consultation to department associates with questions related to procedure and resolution of customer concerns. Documentation 30% 1. Documents thorough and factual information in the concern database. 2. Monitors care site concern work list daily to ensure fair and timely resolution to customers concerns. 3. Assists Customer Experience Specialists and care site leadership in tracking and trending of patient satisfaction that emerge through concern resolution. 4. Partners with Customer Experience Specialists to drive process improvement relating to customer concerns. Operations 10% 1. Coordinates operations for system programs-maintaining par levels and managing expenditures and budgets for program, including Reward and recognition customer to associate power of one s Service recovery amenities 2. Coordinates care site specific grievance meetings to ensure regulatory compliance. 3. Responsible for administrative operations of Customer Experience office i.e., office supplies, time & attendance, customer-facing desk coverage e . Miscellaneous 10% 1. Represents the organization to the public by assisting with daily impromptu inquiries. 2. May be involved in coordinating special projects, scheduling and support of other Customer Experience associates when requested. 3. Coordinates daily functions of volunteers who work in Customer Experience office.

Minimum Qualifications

Communications, Public Relations, Social Sciences, health related field or equivalent healthcare Experience . Knowledge of conflict resolution, interpersonal Communication, win-win negotiations, and medical terminology. Typing, Microsoft Office Suite, database management, data analytics, excellent Communication, customer service, time management, and organizational skills. Two years Experience in a consumer advocacy or service role.

Work Shift: Day

Scheduled Weekly Hours : 40

Department Customer Experience Office

Join us! . if your passion is to work in a caring environment . if you believe that learning is a life-long process . if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

View Now

Customer Loyalty Representative - PT

96766 Lihue, Hawaii Avis Budget Group

Posted today

Job Viewed

Tap Again To Close

Job Description

Customer Loyalty Representative

Pay Rate: $21/hr

Immediately hiring! If you’re bored working at a call center, behind a hotel counter or as a cashier in a retail store, we have the job for you! We are seeking passionate, energetic and friendly people, like you, to join our Avis Budget Group enterprise.

What You’ll Do:

In this outdoor role, you will assist our frequent, premiere customers at our airport operations. This includes processing rentals of customers who are members of our loyalty programs, offering them products and services and providing excellent customer service to improve their travel experience.

Perks You’ll Get:

  • Bi-weekly hourly wage plus commission / incentive (unlimited earnings) (New York and Puerto Rico: weekly wage)
  • On the job training
  • Paid time off
  • Medical, dental and other insurance
  • Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
  • Retirement benefits (401k)
  • Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

* Above perks may vary based on full-time/part-time status and location

What We’re Looking For:

  • High School Diploma (or equivalent)
  • Valid Driver’s License
  • Basic computer skills (typing, data entry)
  • Engaging personality, effective verbal communication skills
  • Willingness to work outdoors
  • Flexibility to work all shifts
  • Must be able to sit, stand and type for prolonged periods and drive a variety of vehicles.
  • Must be 18 years of age and legally authorized to work in the United States
  • This position requires regular, on-site presence and cannot be performed remotely

6 months retail customer service experience in a fast-paced environment is a bonus!

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

View Now

Customer Loyalty Representative- PT

96740 Kailua Kona, Hawaii Avis Budget Group

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Customer Loyalty Representative

Pay Rate: $17.50/hr

Immediately hiring! If you’re bored working at a call center, behind a hotel counter or as a cashier in a retail store, we have the job for you! We are seeking passionate, energetic and friendly people, like you, to join our Avis Budget Group enterprise.

What You’ll Do:

In this outdoor role, you will assist our frequent, premiere customers at our airport operations. This includes processing rentals of customers who are members of our loyalty programs, offering them products and services and providing excellent customer service to improve their travel experience.

Perks You’ll Get:

  • Bi-weekly hourly wage plus commission / incentive (unlimited earnings) (New York and Puerto Rico: weekly wage)
  • On the job training
  • Paid time off
  • Medical, dental and other insurance
  • Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
  • Retirement benefits (401k)
  • Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

* Above perks may vary based on full-time/part-time status and location

What We’re Looking For:

  • High School Diploma (or equivalent)
  • Valid Driver’s License
  • Basic computer skills (typing, data entry)
  • Engaging personality, effective verbal communication skills
  • Willingness to work outdoors
  • Flexibility to work all shifts
  • Must be able to sit, stand and type for prolonged periods and drive a variety of vehicles.
  • Must be 18 years of age and legally authorized to work in the United States
  • This position requires regular, on-site presence and cannot be performed remotely

6 months retail customer service experience in a fast-paced environment is a bonus!

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.


View Now

Customer Loyalty Representative PT

48212 Hamtramck, Michigan TIBCO Software

Posted today

Job Viewed

Tap Again To Close

Job Description

You will assist our frequent, premiere customers at our airport operations. This includes processing rentals of customers who members of our loyalty programs, offering them products and services and providing excellent customer service to enhance the Loyalty, Representative, Budget, Customer Service, Technology, Retail

View Now

Customer Loyalty Representative FT

48212 Hamtramck, Michigan TIBCO Software

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

You will assist our frequent, premiere customers at our airport operations. This includes processing rentals of customers who members of our loyalty programs, offering them products and services and providing excellent customer service to enhance the Loyalty, Representative, Budget, Customer Service, Technology, Retail

View Now

Customer Loyalty Specialist (Lindon, UT)

84042 Lindon, Utah NRG Energy

Posted today

Job Viewed

Tap Again To Close

Job Description

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier-helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at Connect with NRG on Facebook, Instagram, LinkedIn and X.

Customer Loyalty Professionals act as advocates, building confidence in our business to ensure our customers feel safe and protected. We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business.

Teamwork is important for us here at Vivint. As a Customer Loyalty Specialist, you will have the support of a Supervisor and Performance Specialist, both of whom will coach you regularly to ensure success. Throughout your employment, you will receive continual educationonpolicies, procedures, and soft skills.

Who We are Looking For:

We are looking for individuals with a desire to deliver world-class customer service, a love for problem-solving, and a passion for proactively building a career.

Training: Paid, Mandatory In-person Training Monday - Friday 8am-4:30pm

  • Full time shift after training

Starting Rate: $16.75/hr + Commissions

We want you to grow with us! Potential to make up to $17.75/hrwithin your first year.

*Promotions and compensation are dependent on performance and are not guaranteed*

Job responsibilities:

  • Deescalate customers and find resolutions for complex issues

  • Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.

  • Must be willing and able to offer customer savings incentives for our Partner Insurance Agency, Solar and NRG, and customer referral programs. (Disclaimer: You will not be required to sell insurance)

  • Actively answer incoming phone calls to support customers in addressing their product or service inquiries.

  • Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques.

What will make you successful:

  • Sales and communication skills (or a desire to learn these skills)

  • Strategic minded, Self-Motivated, and consistently excellent

  • De-escalation skills

  • Passion for providing quality customer service

  • Verbal and written communication skills

  • Computer Savvy (Ex. 40+ WPM, ability to navigate different/new software).

  • Well-versed in smart home technology and the products that we offer

Minimum Requirements:

  • Must be able to reliably commute to our Lindon, UT office

  • Must be at least 18 years old

  • Must be available to attend 3 full weeks of paid training & commit to 6 months in the department

  • Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)

Learn about the Vivint Culture and why it's a great place to grow your career!

Here are some highlighted perks you should ask us about:

  • Daily lunch and drinks on site
  • Paid holidays and flexible paid time away
  • Employee/Friends/Family Discounts
  • Onsite health clinic, gym, gaming tables
  • Medical/dental/vision/life coverage & 24/7 Medical Hotline
  • 401(k) + Employer Match
  • Employee Resource Groups

If you are a current employee, please notify your manager that you are applying prior to applying.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

View Now

Customer Loyalty Specialist (Logan, UT)

84322 Perry, Utah NRG Energy

Posted today

Job Viewed

Tap Again To Close

Job Description

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future!


Customer Loyalty Professionals act as advocates, building confidence in our business to ensure our customers feel safe and protected. We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business.

Teamwork is important for us here at Vivint. As a Customer Loyalty Specialist, you will have the support of a Supervisor and Performance Specialist, both of whom will coach you regularly to ensure success. Throughout your employment, you will receive continual education on policies, procedures, and soft skills.

Who We are Looking For:

We are looking for individuals with a desire to deliver world-class customer service, a love for problem-solving, and a passion for proactively building a career.

Training: Paid, Mandatory In-person Training Monday - Friday

Starting Rate: $16.75/hr + Commissions

We want you to grow with us! Potential to make up to $18.25/hr within your first year.

*Promotions and compensation are dependent on performance and are not guaranteed*

Job responsibilities:

  • Deescalate customers and find resolutions for complex issues

  • Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.

  • Must be willing and able to offer customer savings incentives for our Partner Insurance Agency, Solar and NRG, and customer referral programs. (Disclaimer: You will not be required to sell insurance)

  • Actively answer incoming phone calls to support customers in addressing their product or service inquiries.

  • Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques.

What will make you successful:

  • Sales and communication skills (or a desire to learn these skills)

  • Strategic minded, Self-Motivated, and consistently excellent

  • De-escalation skills

  • Passion for providing quality customer service

  • Verbal and written communication skills

  • Computer Savvy (Ex. 40+ WPM, ability to navigate different/new software).

  • Well-versed in smart home technology and the products that we offer

Minimum Requirements:

  • Must be able to reliably commute to our Logan, UT office

  • Must be at least 18 years old

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

View Now
Be The First To Know

About the latest Customer loyalty Jobs in United States !

Customer Loyalty Specialist (Logan, UT)

84321 Logan, Utah Vivint

Posted 17 days ago

Job Viewed

Tap Again To Close

Job Description

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future!
Customer Loyalty Professionals act as advocates, building confidence in our business to ensure our customers feel safe and protected.  We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business. 
Teamwork is important for us here at Vivint.  As a Customer Loyalty Specialist, you will have the support of a Supervisor and Performance Specialist, both of whom will coach you regularly to ensure success. Throughout your employment, you will receive continual education on policies, procedures, and soft skills.
Who We are Looking For:
We are looking for individuals with a desire to deliver world-class customer service, a love for problem-solving, and a passion for proactively building a career.
Training: Paid, Mandatory In-person Training Monday - Friday
Starting Rate: $16.75/hr + Commissions
We want you to grow with us! Potential to make up to $18.25/hr within your first year.
*Promotions and compensation are dependent on performance and are not guaranteed*
Job responsibilities:
+ Deescalate customers and find resolutions for complex issues
+ Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.
+ Must be willing and able to offer customer savings incentives for our Partner Insurance Agency, Solar and NRG, and customer referral programs. (Disclaimer: You will not be required to sell insurance)
+ Actively answer incoming phone calls to support customers in addressing their product or service inquiries.
+ Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques.
What will make you successful:
+ Sales and communication skills (or a desire to learn these skills)
+ Strategic minded, Self-Motivated, and consistently excellent
+ De-escalation skills
+ Passion for providing quality customer service
+ Verbal and written communication skills
+ Computer Savvy (Ex. 40+ WPM, ability to navigate different/new software).   
+ Well-versed in smart home technology and the products that we offer
Minimum Requirements:
+ Must be able to reliably commute to our Logan, UT office
+ Must be at least 18 years old
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring-under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.
View Now

Customer Loyalty Specialist (Lindon, UT)

84042 Lindon, Utah Vivint

Posted 17 days ago

Job Viewed

Tap Again To Close

Job Description

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier-helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.
We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.
More information is available at Connect with NRG on Facebook, Instagram, LinkedIn and X.
**Customer Loyalty Professionals** act as advocates, building confidence in our business to ensure our customers feel safe and protected.  We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business. 
Teamwork is important for us here at Vivint.  As a Customer Loyalty Specialist, you will have the support of a Supervisor and Performance Specialist, both of whom will coach you regularly to ensure success. Throughout your employment, you will receive continual education on policies, procedures, and soft skills.
**Who We are Looking For:**
We are looking for individuals with a desire to deliver world-class customer service, a love for problem-solving, and a passion for proactively building a career.
**Training:** Paid, Mandatory In-person Training Monday - Friday 8am-4:30pm
+ Full time shift after training
**Starting Rate:** $16.75/hr + Commissions
We want you to grow with us! Potential to make up to $17.75/hr within your first year.
_*Promotions and compensation are dependent on performance and are not guaranteed*_
**Job responsibilities:**
+ Deescalate customers and find resolutions for complex issues
+ Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.
+ Must be willing and able to offer customer savings incentives for our Partner Insurance Agency, Solar and NRG, and customer referral programs. (Disclaimer: You will not be required to sell insurance)
+ Actively answer incoming phone calls to support customers in addressing their product or service inquiries.
+ Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques.
**What will make you successful:**
+ Sales and communication skills (or a desire to learn these skills)
+ Strategic minded, Self-Motivated, and consistently excellent
+ De-escalation skills
+ Passion for providing quality customer service
+ Verbal and written communication skills
+ Computer Savvy (Ex. 40+ WPM, ability to navigate different/new software).   
+ Well-versed in smart home technology and the products that we offer

**Minimum Requirements:**
+ Must be able to reliably commute to our Lindon, UT office
+ Must be at least 18 years old
+ Must be available to attend 3 full weeks of paid training & commit to 6 months in the department
+ Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)
**Learn about the** Vivint Culture ( **and why it's a great place to grow your career!**
**Here are some highlighted perks you should ask us about:**
+ Daily lunch and drinks on site
+ Paid holidays and flexible paid time away
+ Employee/Friends/Family Discounts
+ Onsite health clinic, gym, gaming tables
+ Medical/dental/vision/life coverage & 24/7 Medical Hotline
+ 401(k) + Employer Match
+ Employee Resource Groups
**_If you are a current employee, please notify your manager that you are applying prior to applying._**
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring-under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.
View Now

Marketing & Communications - Strategist - Customer Loyalty & Retention

35298 Birmingham, Alabama Regions Bank

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
**Job Description:**
At Regions, the Marketing Business Line Strategist contributes to integrated marketing efforts designed to meet and exceed customer needs and expectations as well as drive business outcomes including profitability, growing customer base, and deepening relationships. This position serves as a liaison between Marketing and various business lines.
**Primary Responsibilities**
+ Contributes to the development and overall execution of the Marketing plan and committed outcomes
+ Partners with Marketing/SCX centers of excellence and business teams to continuously innovate, identify, and test new and radical marketing programs
+ Partners with product, brand, and content teams to ensure marketing programs deliver personalized communications that meet the needs and preferences of the Banks customers
+ Partners with the content and execution team to develop and manage a creative/content roadmap across channels
+ Assists senior management in monitoring and researching market, customer, and technology trends and recommends taking action when necessary
+ Offers advice and guidance to junior strategists
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
This position is incentive eligible.
**Requirements**
+ Bachelor's degree in Marketing or a related field
+ Seven (7) years of Banking and/or Marketing experience
**Preferences**
+ Master of Business Administration (MBA) or a related graduate degree
+ Experience working on cross-functional teams
+ Direct and digital marketing experience
+ Knowledge of marketing principles and measurement
**Skills and Competencies**
+ Ability to build strong relationships with business partners across various functions
+ Ability to research, analyze data, and derive facts
+ Ability to work in a fast-paced, multi-tasked environment
+ Ability to work under pressure and meet deadlines
+ Knowledge of marketing principles and measurement
+ Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
+ Sense of urgency, solid judgement, and prioritization skills
+ Strong verbal, written communication, and organizational skills
+ Strong work ethic and self-motivation
+ Lead design of customer onboarding, loyalty and retention programs for Consumer bank customers
+ Identify opportunities for increased personalization through unique customer journeys by Segment
+ Strong experience designing Journeys from the ground up in Salesforce Marketing Cloud (SFMC)
+ Experience with Financial education programs and Customer Content strategy is a plus
_This position is intended to be onsite in Birmingham, AL. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense._
**Position Type**
Full time
**Compensation Details**
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
**Job Range Target:**
**_Minimum:_**
$113,228.50 USD
**_Median:_**
$148,830.00 USD
**Incentive Pay Plans:**
This role is eligible to participate in the annual discretionary incentive plan. Employees are eligible to receive a discretionary award based on individual, business, and/or company performance.Opportunity to participate in the Long Term Incentive Plan.
**Benefits Information**
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. ( Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
+ Paid Vacation/Sick Time
+ 401K with Company Match
+ Medical, Dental and Vision Benefits
+ Disability Benefits
+ Health Savings Account
+ Flexible Spending Account
+ Life Insurance
+ Parental Leave
+ Employee Assistance Program
+ Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
Details**
Regions Center
**Location:**
Birmingham, Alabama
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
View Now
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Customer Loyalty Jobs