5,420 Customer Outreach jobs in the United States
Customer Outreach Representative
Posted today
Job Viewed
Job Description
We provide businesses in the Phoenix area with reliable, high-performance telecom and internet solutions that support growth and efficiency. As a Customer Outreach Representative , you will play a key role in introducing these solutions to local companies. The ideal candidate enjoys engaging with people, has a professional and approachable demeanor, and thrives in an environment where persistence, organization, and clear communication drive results.
Responsibilities:
- Serve as the first point of contact for businesses, introducing telecom and internet services tailored to their needs.
- Conduct outreach to generate interest and qualify leads.
- Identify business requirements and determine whether services align with their operations.
- Schedule qualified appointments for the sales team, ensuring a clear and professional handoff.
- Maintain accurate records of all outreach and lead interactions in CRM software.
- Stay updated on current service offerings, promotions, and product knowledge to effectively communicate value.
- Represent the company professionally in all interactions to build trust and credibility with potential clients.
Qualifications:
- Strong communication and interpersonal skills with a customer-first approach.
- Ability to adapt conversations to different business types and decision-makers.
- Organized and detail-oriented with consistent follow-up habits.
- Self-motivated and able to work independently without constant supervision.
- Experience with CRM software or lead management tools (preferred).
- High school diploma or equivalent (required).
Customer Outreach Specialist
Posted 4 days ago
Job Viewed
Job Description
About Bump Health
Bump Health is on a mission to make healthcare more accessible, affordable, and empowering for moms and families. We deliver personalized care, resources, and products designed to support families through every stage of the parenting journey. Our team is passionate, collaborative, and dedicated to making a positive impact in people’s lives.
The Role
As a Customer Outreach Specialist, you’ll be the friendly, proactive voice of Bump Health reaching out to current and prospective customers to share resources, answer questions, and ensure they feel supported every step of the way. This role is ideal for someone who is people-oriented, empathetic, and energized by meaningful conversations.
Requirements
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Proactively engage with customers via phone to build relationships and ensure satisfaction.
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Provide education and guidance on Bump Health’s services, products, and programs.
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Identify customer needs and connect them with the right resources or solutions.
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Collect and relay feedback to internal teams to improve customer experience.
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Track interactions and outcomes in the CRM system with accuracy and attention to detail.
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Collaborate with the Customer Success and Operations teams to deliver a seamless experience.
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Meet and exceed outreach goals, response times, and customer satisfaction targets.
Qualifications
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1–2 years of experience in customer service, outreach, or sales (healthcare or wellness experience is a plus).
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Excellent communication skills (written and verbal).
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Strong listening skills and the ability to empathize with diverse customer needs.
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Comfortable using CRM systems and digital communication tools.
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Self-motivated, reliable, and able to thrive in a fast-paced environment.
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Passion for supporting moms, parents, and families.
Benefits
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Mission-driven work with a growing health company.
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Competitive compensation and benefits package.
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Opportunities for growth and advancement.
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A supportive, collaborative team that celebrates impact and innovation.
Customer Outreach Specialist
Posted 11 days ago
Job Viewed
Job Description
Insight Global is assisting a client in identifying a Campaign Outreach Specialist for a Managed Service Provider, is launching a new marketing campaign offering complimentary IT services to prospective customers. They are seeking a Campaign Outreach Specialist to support this initiative by making outbound calls, engaging prospects, answering questions, and scheduling meetings with Solutions Engineers. This is a great opportunity for someone with a hospitality or customer service background who is comfortable on the phone and eager to contribute to a dynamic campaign.
Key Responsibilities:
• Make outbound calls to prospects from purchased contact lists
• Reference the campaign and explain free service offerings:
o Network assessments
o Cybersecurity assessments
o 1 hour of trial IT consulting services
• Gauge interest and schedule appointments with Solutions Engineers
• Answer basic questions about services and offerings
• Track outreach efforts and maintain accurate records in Excel
• Completing documentation and tracking POC's responses
• Educate customers on service offerings and how they can add value / solve IT business challenges
• Participate in a 1-week training led by the CEO/President to understand company services and approach
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Required Skills & Experience
• Prior experience in customer service, hospitality, or sales outreach
• Comfortable with outbound calling and handling hang-ups or rejection
• Strong verbal communication and interpersonal skills
• Proficiency in Microsoft Excel, specifically cleaning up data and tracking calls / documentation
• Ability to quickly learn and articulate technical service offerings
• Honesty and integrity with the drive to help others
Nice to Have Skills & Experience
• Bachelors degree
• Understanding of the information technology or cyber security industry
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Customer Outreach Representative
Posted today
Job Viewed
Job Description
We provide businesses in the Phoenix area with reliable, high-performance telecom and internet solutions that support growth and efficiency. As a Customer Outreach Representative, you will play a key role in introducing these solutions to local companies. The ideal candidate enjoys engaging with people, has a professional and approachable demeanor, and thrives in an environment where persistence, organization, and clear communication drive results.
Responsibilities:
- Serve as the first point of contact for businesses, introducing telecom and internet services tailored to their needs.
- Conduct outreach to generate interest and qualify leads.
- Identify business requirements and determine whether services align with their operations.
- Schedule qualified appointments for the sales team, ensuring a clear and professional handoff.
- Maintain accurate records of all outreach and lead interactions in CRM software.
- Stay updated on current service offerings, promotions, and product knowledge to effectively communicate value.
- Represent the company professionally in all interactions to build trust and credibility with potential clients.
Qualifications:
- Strong communication and interpersonal skills with a customer-first approach.
- Ability to adapt conversations to different business types and decision-makers.
- Organized and detail-oriented with consistent follow-up habits.
- Self-motivated and able to work independently without constant supervision.
- Experience with CRM software or lead management tools (preferred).
- High school diploma or equivalent (required).
Customer Outreach Representative (Phoenix)
Posted 2 days ago
Job Viewed
Job Description
We provide businesses in the Phoenix area with reliable, high-performance telecom and internet solutions that support growth and efficiency. As a Customer Outreach Representative , you will play a key role in introducing these solutions to local companies. The ideal candidate enjoys engaging with people, has a professional and approachable demeanor, and thrives in an environment where persistence, organization, and clear communication drive results.
Responsibilities:
- Serve as the first point of contact for businesses, introducing telecom and internet services tailored to their needs.
- Conduct outreach to generate interest and qualify leads.
- Identify business requirements and determine whether services align with their operations.
- Schedule qualified appointments for the sales team, ensuring a clear and professional handoff.
- Maintain accurate records of all outreach and lead interactions in CRM software.
- Stay updated on current service offerings, promotions, and product knowledge to effectively communicate value.
- Represent the company professionally in all interactions to build trust and credibility with potential clients.
Qualifications:
- Strong communication and interpersonal skills with a customer-first approach.
- Ability to adapt conversations to different business types and decision-makers.
- Organized and detail-oriented with consistent follow-up habits.
- Self-motivated and able to work independently without constant supervision.
- Experience with CRM software or lead management tools (preferred).
- High school diploma or equivalent (required).
Mortgage Customer Outreach Specialist I
Posted 2 days ago
Job Viewed
Job Description
This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default (60 or less days delinquent).
**Primary Responsibilities:**
+ Initiate contact with consumers in the earliest stages of default on their mortgage loans with M&T in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
+ Collect consumer financial information, assess consumer's ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as necessary.
+ Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the early stages of delinquency.
+ Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made.
+ Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of appropriate course of action.
+ Identify and resolve problematic account situations where appropriate, referring more complex problems to the supervisor. Understand the workflow necessary for account maintenance/corrections.
+ Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
+ Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
+ Complete other related duties as assigned.
**Scope of Responsibilities:**
Initiates direct contact with consumers.
**Education and Experience Required:**
A combined 2 years' higher education and/or relevant work experience.
Ability to communicate effectively and professionally over the phone.
Excellent communication and customer service skills.
Proficiency with word processing and spreadsheet software.
**Education and Experience Preferred:**
Associate's degree.
Collections experience.
Knowledge of M&T systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.00 - $34.29 (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
**Location**
Bridgeport, Connecticut, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
Mortgage Customer Outreach Specialist I
Posted 2 days ago
Job Viewed
Job Description
This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default (60 or less days delinquent).
**Primary Responsibilities:**
+ Initiate contact with consumers in the earliest stages of default on their mortgage loans with M&T in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
+ Collect consumer financial information, assess consumer's ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as necessary.
+ Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the early stages of delinquency.
+ Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made.
+ Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of appropriate course of action.
+ Identify and resolve problematic account situations where appropriate, referring more complex problems to the supervisor. Understand the workflow necessary for account maintenance/corrections.
+ Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
+ Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
+ Promote an environment that supports belonging and reflects the M&T Bank brand.
+ Complete other related duties as assigned.
**Scope of Responsibilities:**
Initiates direct contact with consumers.
**Education and Experience Required:**
A combined 2 years' higher education and/or relevant work experience.
Ability to communicate effectively and professionally over the phone.
Excellent communication and customer service skills.
Proficiency with word processing and spreadsheet software.
**Education and Experience Preferred:**
Associate's degree.
Collections experience.
Knowledge of M&T systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
**Location**
Getzville, New York, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
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Mortgage Customer Outreach Specialist I
Posted 9 days ago
Job Viewed
Job Description
This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default (60 or less days delinquent).
**Primary Responsibilities:**
+ Initiate contact with consumers in the earliest stages of default on their mortgage loans with M&T in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
+ Collect consumer financial information, assess consumer's ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as necessary.
+ Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the early stages of delinquency.
+ Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made.
+ Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of appropriate course of action.
+ Identify and resolve problematic account situations where appropriate, referring more complex problems to the supervisor. Understand the workflow necessary for account maintenance/corrections.
+ Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
+ Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
+ Promote an environment that supports belonging and reflects the M&T Bank brand.
+ Complete other related duties as assigned.
**Scope of Responsibilities:**
Initiates direct contact with consumers.
**Education and Experience Required:**
A combined 2 years' higher education and/or relevant work experience.
Ability to communicate effectively and professionally over the phone.
Excellent communication and customer service skills.
Proficiency with word processing and spreadsheet software.
**Education and Experience Preferred:**
Associate's degree.
Collections experience.
Knowledge of M&T systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
**Location**
Getzville, New York, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
Mortgage Customer Outreach Specialist I
Posted 10 days ago
Job Viewed
Job Description
This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default (60 or less days delinquent).
**Primary Responsibilities:**
+ Initiate contact with consumers in the earliest stages of default on their mortgage loans with M&T in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
+ Collect consumer financial information, assess consumer's ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as necessary.
+ Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the early stages of delinquency.
+ Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made.
+ Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of appropriate course of action.
+ Identify and resolve problematic account situations where appropriate, referring more complex problems to the supervisor. Understand the workflow necessary for account maintenance/corrections.
+ Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
+ Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
+ Promote an environment that supports belonging and reflects the M&T Bank brand.
+ Complete other related duties as assigned.
**Scope of Responsibilities:**
Initiates direct contact with consumers.
**Education and Experience Required:**
A combined 2 years' higher education and/or relevant work experience.
Ability to communicate effectively and professionally over the phone.
Excellent communication and customer service skills.
Proficiency with word processing and spreadsheet software.
**Education and Experience Preferred:**
Associate's degree.
Collections experience.
Knowledge of M&T systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
**Location**
Getzville, New York, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
Mortgage Customer Outreach Specialist I
Posted 15 days ago
Job Viewed
Job Description
This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default (60 or less days delinquent).
**Primary Responsibilities:**
+ Initiate contact with consumers in the earliest stages of default on their mortgage loans with M&T in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
+ Collect consumer financial information, assess consumer's ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as necessary.
+ Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the early stages of delinquency.
+ Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made.
+ Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of appropriate course of action.
+ Identify and resolve problematic account situations where appropriate, referring more complex problems to the supervisor. Understand the workflow necessary for account maintenance/corrections.
+ Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
+ Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
+ Promote an environment that supports belonging and reflects the M&T Bank brand.
+ Complete other related duties as assigned.
**Scope of Responsibilities:**
Initiates direct contact with consumers.
**Education and Experience Required:**
A combined 2 years' higher education and/or relevant work experience.
Ability to communicate effectively and professionally over the phone.
Excellent communication and customer service skills.
Proficiency with word processing and spreadsheet software.
**Education and Experience Preferred:**
Associate's degree.
Collections experience.
Knowledge of M&T systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
**Location**
Getzville, New York, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.