6,393 Customer Outreach jobs in the United States

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making-and our story is still unfolding.
We're here for it. We think you should be too. We're looking for a driven professional with an inclusive mindset to join our team as a Team Leader, Customer Experience & Outreach
Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Under the direction of the Assistant Store Leader, Design & Trade you lead your team to meet daily sales goals - and exceed customer expectations. With a constant eye on the sales floor, you adjust staffing as needed to be sure every customer gets personal attention. You're a mentor. You coach and develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day. You provide productive feedback and thoughtful guidance to Sales Associates, grooming them for advancement on the sales team.
A day in the life as a Team Leader, Customer Experience & Outreach.
+ Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.
+ Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
+ Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
+ Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.
+ Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
+ Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions.
+ Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
+ Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.
What you'll bring to the table.
+ Your sense of personal style with a discerning eye and passion for design and home furnishings
+ Strong communication and interpersonal skills
+ High school diploma/GED or equivalent
We'd love to hear from you if you have.
+ 1+ years customer service or retail experience
+ Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
+ Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night
Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Job Description Overview

BlueWater Federal is seeking a Customer Service Specialist to support DISA operations in the Columbus, OH area. The Customer Service Specialist will be responsible for initial customer interactions and follow through of service orders.

Responsibilities

• Initial customer interactions and follow through of service orders.
• Enter the service request details into DISA Storefront (DSF) to initiate a telecommunications service request.
• Perform customer interaction with exceptional service before/after DISA Storefront (DSF) entry.
• Engage with the customer to provide assistance if the service request is incomplete or requirements are unclear.

Qualifications

• Associate's degree is preferred
• 2+ years of IT experience, preferably within telecom provisioning
• Must have an active Secret clearance or the ability to obtain one

BlueWater Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.

**Overview:**
This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default (60 or less days delinquent).
**Primary Responsibilities:**
+ Initiate contact with consumers in the earliest stages of default on their mortgage loans with M&T in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
+ Collect consumer financial information, assess consumer's ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as necessary.
+ Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the early stages of delinquency.
+ Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made.
+ Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of appropriate course of action.
+ Identify and resolve problematic account situations where appropriate, referring more complex problems to the supervisor. Understand the workflow necessary for account maintenance/corrections.
+ Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
+ Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
+ Complete other related duties as assigned.
**Scope of Responsibilities:**
Initiates direct contact with consumers.
**Education and Experience Required:**
A combined 2 years' higher education and/or relevant work experience.
Ability to communicate effectively and professionally over the phone.
Excellent communication and customer service skills.
Proficiency with word processing and spreadsheet software.
**Education and Experience Preferred:**
Associate's degree.
Collections experience.
Knowledge of M&T systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.00 - $34.29 (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
**Location**
Bridgeport, Connecticut, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
**Job Description:**
At Regions, the Consumer Customer Outreach Specialist is responsible for performing a variety of operational activities within the Enhanced Due Diligence (EDD) scope of work. The specialist will work closely with Bank Secrecy Act (BSA) partners to perform customer profile reviews, to include mail, email and phone outreach to Regions customers.
**Primary Responsibilities**
+ Performs direct customer outreach to gather required Bank Secrecy Act (BSA)/Anti-Money Laundering (AML) documentation
+ Executes customer outreach efforts including mail, email and phone calls
+ Performs high quality customer service to Regions customers
+ Ensures compliance with BSA/AML related laws and regulations and identifies matters of noncompliance and escalates them as necessary for resolution
+ Conducts initial and periodic reviews when certain events occur that may raise the risk profile for certain customer relationships
+ Completes customer enhanced due diligence as necessary
+ Partners with BSA/AML EDD team to support the Bank's BSA/AML Know Your Customer (KYC) policies
+ Monitors EDD team inbox and responds in a timely manner
+ May work on special projects as assigned
+ May provide training and guidance to less experienced Specialists
This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.
**Requirements**
+ High School Diploma or GED
+ Seven (7) years of experience in branch platform, BSA/AML, fraud, loss prevention or related field
**Preferences**
+ Bachelor's degree
+ Previous BSA/AML experience, preferably in EDD or Know Your Customer (KYC)/Customer Due Diligence (CDD)
+ Bilingual, English/Spanish
**Skills and Competencies**
+ Advanced Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.) skills
+ Advanced verbal and written communication skills
+ Ability to deal with all levels of personnel in a courteous and efficient manner
+ Ability to multi-task and set priorities
+ Ability to work in a collaborative environment, as well as independently
+ Ability to work under pressure on multiple tasks concurrently and meet deadlines in a fast-paced work environment with interruptions
+ Detail oriented, analytical, and critical thinking skills
+ Experience with case management systems, databases, and similar automation
+ Knowledgeable of branch processes, policies, and procedures
Additional Job Description
**This position is intended to be onsite, now or in the near future** . Associates will have regular work hours, including three full days in the office and two remote days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. The locations available for this role are: Dunedin, FL
**Position Type**
Full time
**Compensation Details**
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
**Job Range Target:**
**_Minimum:_**
$50,500.00 USD
**_Median:_**
$63,620.00 USD
**Incentive Pay Plans:**
This job is not incentive eligible.
**Benefits Information**
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. ( Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
+ Paid Vacation/Sick Time
+ 401K with Company Match
+ Medical, Dental and Vision Benefits
+ Disability Benefits
+ Health Savings Account
+ Flexible Spending Account
+ Life Insurance
+ Parental Leave
+ Employee Assistance Program
+ Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
Details**
Dunedin
**Location:**
Dunedin, Florida
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

**Overview:**
This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default (60 or less days delinquent).
**Primary Responsibilities:**
+ Initiate contact with consumers in the earliest stages of default on their mortgage loans with M&T in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
+ Collect consumer financial information, assess consumer's ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as necessary.
+ Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the early stages of delinquency.
+ Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made.
+ Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of appropriate course of action.
+ Identify and resolve problematic account situations where appropriate, referring more complex problems to the supervisor. Understand the workflow necessary for account maintenance/corrections.
+ Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
+ Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
+ Promote an environment that supports belonging and reflects the M&T Bank brand.
+ Complete other related duties as assigned.
**Scope of Responsibilities:**
Initiates direct contact with consumers.
**Education and Experience Required:**
A combined 2 years' higher education and/or relevant work experience.
Ability to communicate effectively and professionally over the phone.
Excellent communication and customer service skills.
Proficiency with word processing and spreadsheet software.
**Education and Experience Preferred:**
Associate's degree.
Collections experience.
Knowledge of M&T systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
**Location**
Getzville, New York, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making-and our story is still unfolding.
We're here for it. We think you should be too. We're looking for a driven professional with an inclusive mindset to join our team as a Team Leader, Customer Experience & Outreach
Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Under the direction of the Assistant Store Leader, Design & Trade you lead your team to meet daily sales goals - and exceed customer expectations. With a constant eye on the sales floor, you adjust staffing as needed to be sure every customer gets personal attention. You're a mentor. You coach and develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day. You provide productive feedback and thoughtful guidance to Sales Associates, grooming them for advancement on the sales team.
A day in the life as a Team Leader, Customer Experience & Outreach.
+ Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.
+ Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
+ Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
+ Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.
+ Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
+ Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions.
+ Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
+ Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.
What you'll bring to the table.
+ Your sense of personal style with a discerning eye and passion for design and home furnishings
+ Strong communication and interpersonal skills
+ High school diploma/GED or equivalent
We'd love to hear from you if you have.
+ 1+ years customer service or retail experience
+ Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
+ Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night
Minimum Starting Rate: $20.84 Hourly
Up to: $26.05 Hourly
Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.
Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making-and our story is still unfolding.
We're here for it. We think you should be too. We're looking for a driven professional with an inclusive mindset to join our team as a Team Leader, Customer Experience & Outreach
Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Under the direction of the Assistant Store Leader, Design & Trade you lead your team to meet daily sales goals - and exceed customer expectations. With a constant eye on the sales floor, you adjust staffing as needed to be sure every customer gets personal attention. You're a mentor. You coach and develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day. You provide productive feedback and thoughtful guidance to Sales Associates, grooming them for advancement on the sales team.
A day in the life as a Team Leader, Customer Experience & Outreach.
+ Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.
+ Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
+ Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
+ Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.
+ Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
+ Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions.
+ Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
+ Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.
What you'll bring to the table.
+ Your sense of personal style with a discerning eye and passion for design and home furnishings
+ Strong communication and interpersonal skills
+ High school diploma/GED or equivalent
We'd love to hear from you if you have.
+ 1+ years customer service or retail experience
+ Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
+ Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night
Minimum Starting Rate: $18.00 Hourly
Up to: $23.00 Hourly
Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.
Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making-and our story is still unfolding.
We're here for it. We think you should be too. We're looking for a driven professional with an inclusive mindset to join our team as a Team Leader, Customer Experience & Outreach
Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Under the direction of the Assistant Store Leader, Design & Trade you lead your team to meet daily sales goals - and exceed customer expectations. With a constant eye on the sales floor, you adjust staffing as needed to be sure every customer gets personal attention. You're a mentor. You coach and develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day. You provide productive feedback and thoughtful guidance to Sales Associates, grooming them for advancement on the sales team.
A day in the life as a Team Leader, Customer Experience & Outreach.
+ Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.
+ Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
+ Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
+ Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.
+ Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
+ Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions.
+ Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
+ Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.
What you'll bring to the table.
+ Your sense of personal style with a discerning eye and passion for design and home furnishings
+ Strong communication and interpersonal skills
+ High school diploma/GED or equivalent
We'd love to hear from you if you have.
+ 1+ years customer service or retail experience
+ Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
+ Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night
Minimum Starting Rate: $20.70 Hourly
Up to: $25.88 Hourly
Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.
Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making-and our story is still unfolding.
We're here for it. We think you should be too. We're looking for a driven professional with an inclusive mindset to join our team as a Team Leader, Customer Experience & Outreach
Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Under the direction of the Assistant Store Leader, Design & Trade you lead your team to meet daily sales goals - and exceed customer expectations. With a constant eye on the sales floor, you adjust staffing as needed to be sure every customer gets personal attention. You're a mentor. You coach and develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day. You provide productive feedback and thoughtful guidance to Sales Associates, grooming them for advancement on the sales team.
A day in the life as a Team Leader, Customer Experience & Outreach.
+ Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.
+ Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
+ Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
+ Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.
+ Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
+ Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions.
+ Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
+ Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.
What you'll bring to the table.
+ Your sense of personal style with a discerning eye and passion for design and home furnishings
+ Strong communication and interpersonal skills
+ High school diploma/GED or equivalent
We'd love to hear from you if you have.
+ 1+ years customer service or retail experience
+ Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
+ Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night
Minimum Starting Rate: $18.40 Hourly
Up to: $23.00 Hourly
Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.
Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.