1,521 Customer Relations Manager jobs in the United States
Field Customer Relations Manager

Posted 1 day ago
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Job Description
We are a 24/7 operation open weekends, holidays, overnights.
Position Responsibilities:
+ Serve as the primary liaison between customers and the distribution center, responsible for building positive relationships, enhancing customer satisfaction, resolving issues, educating restaurant teams on new programs, and acting as a trusted advisor and brand ambassador
+ Resolve Customer and/or Driver issues or concerns; provide timely responses to any customer queries; enter all customer interactions into Customer Relationship Manager (CRM) system. Assign and follow up for resolution; communicate resolution to all stakeholders.
+ Schedule restaurant visits and conduct restaurant location delivery observations prioritizing restaurant visit with lowest service levels (delivery on-time metric and deliver accuracy metric)
+ Conduct Inventory Management Effectiveness Training (IMET) to help our customers improve their food costs. Offer training and encourage all owner operators to set up classes for their managers
+ Partner with distribution center leadership to assist with development of master delivery schedules. Responsible for communication to owner operator/restaurant managers to gain buy-in and address concerns with schedules
+ Serve as the DC liaison during new store/restaurant openings, construction projects, restaurant/store closings. Partner with team to develop plans to coordinate efficiency/execution of deliveries
+ Other duties as assigned
Required Education and Experience:
+ Bachelor's Degree with 6 plus years of related experience or High School Diploma /General Education Diploma (GED) with 9 plus years of specific experience
Benefits
At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.
Equal Opportunity Employee & Physical Demands
Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.
Background Check and Drug Screening
Offers of employment are contingent upon successful completion of a background check and drug screening.
Pay Transparency
Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace.
Customer Relations Manager - Greensboro, NC

Posted today
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Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you'll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members - now and in the future, beginning day one. Your success is our success.
**Description**
What you will be doing as a Customer R elations Manager - Aircraft Maintenance :
In this role, you can expect to be the main point of contact for customers, ensuring they receive exceptional service. You'll work closely with the Service Center Team to build and maintain positive relationships with both current and future customers. Your primary goal as a Customer Service Manager will be to coordinate with Technical Service Managers to guarantee customer satisfaction.
Your responsibilities may include (but are not limited to):
Customer Coordination: Welcome customers upon arrival, review their needs and work scope, discuss service options and quotes, and adjust schedules as needed to meet their requirements
+ Service Communication: Keep customers updated on their aircraft's status, confirm schedules, provide regular updates, get approval for any additional work, inform all service center safety expectations, and report any delays or cost changes to the Technical Service Manager (TSM)
Upselling Opportunities: Actively suggest additional maintenance, parts, and warranty options to enhance the value and performance of the customer's aircraft
Service Center Marketing: Promote our Service Center's capabilities to both new and existing customers, fostering strong relationships and ensuring a positive customer experience
Financial Review: Collaborate with Finance to review program coverage and pricing, build and approve preliminary invoices, ensure accurate billing, and provide financial updates to the General Manager
Safety & Departure Debrief: Co mmunicate safety expectations, co nduct thorough departure debriefs with customers, review the completed work, address any deferred discrepancies, provide invoices, and handle payments efficiently
Post-Delivery Follow-Up: Resolve any outstanding issues involving parts, return maintenance, or billing, address performance evaluations, and provide guidance and mentorship to peers on system changes and customer service best practices
What you need to be successful:
One or more of the below education and experience combinations is required :
+
2 years of relative aircraft maintenance experience. A&P license or 2 year technical degree.
+
4 years of relative aircraft maintenance experience
+
Bachelor's degree in Aviation or related field
A&P License / Repairman / EASA Certificate is helpful
Knowledge of Textron Aviation services and products is helpful
Ability to interact and collaborate with both Textron Aviation customers and internal employees while providing a positive customer experience
Why join us?
Your success is our success. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to help you and your family members - now and in the future, beginning day one.
401K company match additional annual contribution equal to 4% of eligible compensation
Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester
Flight training bonus program for earning pilot certifications
Fertility and adoption assistance , along with discounted childcare and planning
Free financial consultations and guidance
Explore more benefits here
At Textron Aviation, base pay is only one of the parts of our Total Rewards package and is determined within a range. This provides you the opportunities to grow and develop within your role, and depends on your experience, qualifications, and location.
**Qualifications**
Our workforce is made up of individuals throughout the world with a wide range of backgrounds, interests, and passions. Our unique perspectives lead us to be a world-class workforce, helping us develop legendary products. Because we recognize that our differences make us stronger, and studies have shown that some may be less likely to apply unless they match the job description exactly, we welcome you to apply to this role if it meets your career goals. You could be our next great fit!
**EEO Statement**
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.
**Recruiting Company:** Textron Aviation
**Primary Location:** US-North Carolina-Greensboro
**Job Function:** Flight Operations
**Schedule:** Full-time
**Job Level:** Individual Contributor
**Job Type:** Experienced
**Shift:** First Shift
**Job Posting:** 10/20/2025, 4:11:14 PM
**Job Number:**
Customer Satisfaction Representative

Posted 19 days ago
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_Come explore opportunities within Brunswick, a global marine leader ( committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes "Next Never Rests," and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation._
**Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:**
**Position Overview:**
As the frontline ambassador for our customers, the Customer Satisfaction Representative plays a vital role in delivering exceptional service and driving business success. This position involves assisting customers with product inquiries and recommendations, managing order placement and processing, and resolving any issues with efficiency and care.
We're looking for a confident communicator who can juggle multiple tasks with ease, thrives in a fast-paced, growth-driven environment, and is eager to contribute to our sales and profitability goals. If you're passionate about customer experience and ready to make a measurable impact, we'd love to meet you.
**At Brunswick, we have passion for our work and a distinct ability to deliver.**
**Essential Functions:**
+ Provide proactive, high-quality service to all customers while maintaining a consistently professional and positive demeanor
+ Manage inbound communications including phone calls, emails, and customer requests-ensuring prompt and effective responses throughout the workday
+ Build and maintain strong customer relationships through cross-selling, order management, inventory checks, account updates, and issue resolution
+ Take full ownership of customer concerns, identifying root causes and implementing corrective actions to ensure long-term satisfaction
+ Maintain thorough knowledge of Del City's product offerings, promotions, and pricing to confidently answer inquiries and recommend solutions
+ Support additional tasks and responsibilities as assigned by management
**Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.**
**Required Qualifications:**
+ High School Diploma required; Associate's or Bachelor's degree in Business, Communications, or related field preferred
+ 1-3 years of customer service experience
+ Strong verbal and written communication skills
+ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
+ Excellent problem-solving abilities and attention to detail
+ Proven ability to thrive in a fast-paced environment
+ Comfortable working independently and collaboratively within a team
+ Shift coverage: 8:30 AM - 5:00 PM CST
**Preferred Qualifications:**
+ Experience in the Industrial or Transportation aftermarket sector
+ Familiarity with 12V electrical components in an e-commerce distribution setting
+ Hands-on experience with ORACLE ERP systems
+ Working knowledge of CRM platforms such as OnContact or Salesforce
The anticipated pay range for this position is $41,500 to $62,300 USD annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.
At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate's qualifications and the business context.
This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here ( .
**Why Brunswick:**
Whatever tomorrow brings, we'll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we're proud of being recognized for making a splash with numerous awards!
**About Navico:**
_Del City, a Navico Group company, is a specialized eCommerce distributor of low-voltage electrical components. We're known for streamlining the sourcing process for professionals through an intuitive online platform, a comprehensive product offering-including leading national brands and cost-effective alternatives-and responsive customer service that ensures every interaction is fast, easy, and dependable._
_Next is Now!_
_We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying._
Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact for support.
For more information about EEO laws, - click here ( and Workday ( Privacy Policies
Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: or .
All job offers will come to you via the candidate portal you create when applying through a posted position through . If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at or .
#Brunswick Corporation
Senior Customer Success Manager, Seller External Relations

Posted 1 day ago
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Job Description
Are you interested in leveraging your relationship building skills to join a dynamic team responsible for improving global opinion elites (OEs) perception of selling on Amazon worldwide? The Featured Sellers team on Seller External Relations is seeking an experienced, entrepreneurial, high-judgment, results-oriented, Customer Success Manager for a dynamic role that will work hand-in-hand with selling partners and internal teams on initiatives that ensures public perception and OEs mirrors the reality that Amazon's stores are a great place to build and grow thriving businesses.
In this role, you will work with many cross functional partner teams, including Public Policy, Public Relations, Marketing, and SER's creative and editorial, to help determine which selling partners will best serve the needs of these teams.
Because this role involves significant coordination and management of partners, the ideal candidate excels at influencing without authority, finding areas of common ground and collaboration, concise and clear communication, setting priorities and boundaries, and setting and meeting milestones. You will build authentic relationships with selling partners to inspire their willingness to advocate for Amazon by sharing their personal seller stories.
The ideal candidate thinks strategically, takes initiative, and dives deep into details. They can develop and drive high-level strategic initiatives but also roll up their sleeves, dig in and get the job done. Maturity, strong business judgment, ability to earn trust and influence cross-functional teams without authority, a customer-centric and creative mindset and strong analytical and writing skills are essential. The candidate for this position also embraces ambiguity, ramps quickly and is skilled at communicating complex issues simply and convincingly to a wide range of internal and external audiences. The ideal candidate brings with them a savvy ability to leverage relationship building skills, critical thinking, problem solving, and storytelling, as well as data and analytic to drive towards achieving our goals.
Key job responsibilities
- Build authentic relationships with selling partners to inspire advocacy for Amazon
- Partner closely with cross functional teams to align on priorities, report and share results, insights, and learnings
- Understand stakeholder requirements, goals, and motivations, and prioritize these as needed to meet team goals.
- Develop, test, refine, and communicate processes and operating procedures to streamline and enhance development of selling partners' story recommendations to internal teams (Invent and Simplify).
- Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus technical or operational constraints.
- Working across internal teams to coordinate new business, partnership, and collaboration opportunities with seller partners, and ensure efficient escalation channels.
- Advocates for sellers internally and externally
- Supports, optimizes, and helps drive adoption of critical mechanisms required to ensure long-term expansion and success.
- Tracks and reports program learnings and effectiveness to internal stakeholders.
A day in the life
On any given day, your schedule may involve tasks such as:
- Reviewing and vetting sellers
- Conducting "get to know you" outreach calls with sellers
- Providing escalation support for sellers
- Analyzing selling partner trends and data
- Working closely with internal teams to understand and support upcoming events
- Gathering and tracking seller engagement history
- Gathering requirements from multiple internal stakeholders
- Brainstorming how to ensure processes are designed to "go big" while also being transparent and delightful
- Developing, executing, and refining internal processes
About the team
SER's North Star vision is that global opinion elites (OEs) agree that Amazon is an amazing place for independent sellers (sellers), especially domestic small businesses, to build and grow the business of their dreams, and that communities (both geographic and demographic) are better off with more sellers selling in Amazon's store. We achieve this vision by driving a proactive communications and engagement strategy that establishes an accurate and positive narrative tailored to global OEs and the populations of sellers, SBs, and inclusive consumers that they care about. We leverage a four-pronged SER Service Model that drives our work and scales our reach through internal and external partners.
Basic Qualifications
- 3+ years of CSM experience
- Experience using data and metrics to determine and drive improvements
- Experience collaborating cross-functionally with tech and non-tech teams
- Experience working with selling partners
- Familiarity with Seller Central
- Excellent communication skills, both written and verbal
- Attention to detail, excellent organization skills, and ability to manage multiple projects and responsibilities
- Strong analytic approach and bias for action using data-based judgment
- Travels as necessary to ensure programmatic excellence
- Experience establishing, growing, and maintaining relationships
Preferred Qualifications
- 3+ years of communicating results to senior leadership experience, written and verbal
- 3+ years of driving process improvements experience
- Masters of Business Administration or Advanced Technical Degree.
- Interpersonal skills - decisive, action-oriented, and able to motivate and inspire others
- Experience leveraging customer insights to drive decisions.
- Strong track record of leading and delivering programs and services at a national scale
- Demonstrated ability and willingness to operate autonomously, roll up sleeves and execute to get the job done; general manager / owner mentality
- Experience working with remote delivery teams. Proven track record of influencing global stakeholders and gaining alignment on program vision
- Ability to navigate ambiguity and drive clarity
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,000/year in our lowest geographic market up to $154,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Manager, Customer Trust External Relations, Customer Trust External Relations

Posted today
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The Customer Trust External Relations (CTXR) organization works to ensure positive public perception of Amazon's trustworthy shopping experience. We are the safest place for customers to shop online, and the customer-obsessed tools our teams build help ensure customers have a trustworthy shopping experience in our store every time with every product, whether purchased from Amazon or from the millions of sellers in our stores around the world.
An important part of CTXR's charter is finding opportunities to engage thought-leaders, including policymakers, brands, and media on the trustworthiness of the store and improving public perception of the industry leading work our teams do on behalf of our customers. CTXR also acts as an internal advocate to help teams increase positive perception of their work and a creative ideas engine for ways to improve external awareness and excitement around that work, as well as accelerating and strengthening third-party advocacy and partnerships to benefit customers and drive improvements within the retail industry.
We're looking for a high-judgement and self-motivated individual, with experience bridging business needs, high-value communications, and government or regulatory environments, to work on global program for improved perception of the trustworthy shopping experience in our stores. The candidate for this role excels at both developing winning engagement strategies and executing tactical plans with precision, and thrives on delivering measurable results and positive impact. Excellent communication and writing skills are imperative for this role, and this role is able to formulate a clear viewpoint on complicated issues, creating a concise and well-written narrative to support their perspective. This role operates in a fast-paced, highly-ambiguous, frequently-changing environment, and will require a team member who has good judgement, excellent written communication skills, and is comfortable interacting with both internal and external leaders and working with cross-functional teams.
Key job responsibilities
- Help improve positive public perception of Amazon's shopping experience by creating and driving integrated project plans that have clear, measurable success criteria across multiple initiatives in Italy and other regions as needed.
- Execute a range of external communications programs and events in support of initiatives and program goals, seeking to increase experimentation in storytelling and creative communications to educate and excite external partners.
- Work closely and collaboratively with design, program, and product teams from partner teams, as well as Public Relations, Public Policy, and Legal to execute initiatives, proactively identifying opportunities and mitigating any risks.
- Support deepening relationships with third party organizations and advocacy groups and propose new opportunities for partnership and engagement.
- Identify and analyze assess overall strategy, trends, and past performance to make recommendations that address business priorities.
- Help design and measure Key Performance Indicators for initiatives and clearly communicate progress and outcomes against program objectives, including in regular business and goal documents.
- Bring a high energy, results-oriented and resourceful mindset and quickly take control of your responsibilities.
About the team
This role focuses on increasing education and comfort among consumer groups, governments, regulators, policymakers, academics, and researchers with our policies that work to ensure customers are happy with the product they choose to buy. This program includes topic areas like restricted products, catalog and listing tools, product and marketplace liability, product quality, counterfeit, scam prevention, trustworthy reviews, dark patterns, and more.
Basic Qualifications
- Bachelor's degree and relevant experience in public affairs, public policy, government affairs, or media relations, especially with a focus on marketplaces.
- Demonstrated track record of building successful third-party advocacy and partnerships.
- Ability to navigate and create structure around ambiguity; "can-do" attitude.
- Excellent written and verbal communication, interpersonal and influencing skills.
- Fluency in Italian (both writing and speaking).
Preferred Qualifications
- MBA or other advanced degree.
- Proven experience making high judgement decisions and complex trade-offs in a high visibility situation.
- Experience with diverse teams and third-party vendors, contractors, and advisors.
- Maintain highest personal levels of ethical conduct, confidentiality, and integrity, with an exemplary professional reputation in the industry.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Senior Marketing Manager- Content, Customer Trust External Relations

Posted 28 days ago
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Job Description
Customer Trust External Relations (CTXR) ensures global thought-leaders, brands, policymakers, regulators, and media understand how Amazon delivers Earth's safest and most trustworthy shopping experience by (1) building, accelerating and strengthening third-party, influential relationships and partnerships all over the world to address customer trust issues, (2) delivering evidence and telling stories that persuasively demonstrate the reality of the customer-obsessed tools our teams build to protect our customers, brands, and selling partners, (3) serving as a "voice of the customer" for product and tech teams, and (4) partnering with key leading brands to not only solve material pain points, but jointly discuss hot topics and share information on industry trends.
As a Senior Marketing Manager, you will play a critical role in driving awareness around these efforts as you support a broad range of programs through the creation of content for Amazon's Trustworthy Shopping site, including: trustworthy shopping, trustworthy reviews, scam prevention, and anti-counterfeiting. You will work with CTXR program leaders, public relations, public policy, executives, and other teams to develop and launch content that ensures external perception is aligned with reality. You will optimize content for SEO and dive deep into data to understand performance, identifying areas for improvement and executing on plans to address them. You will work with teams across Amazon, including science, product, retail, and others to determine what other opportunities there are to tell the story of how Amazon creates a trustworthy shopping experience. This role is analytical and creative in equal measure, with opportunity for impact across the organization.
Key job responsibilities
- Create, own, and deliver the creation of content that increases awareness and improves perception of CTXR programs among target audiences.
- Lead, and guide others as needed, through the end-to-end development of content, including design, copy, positioning, launch, measurement, SEO optimization, and more.
- Define and develop value propositions and messaging frameworks for CTXR's areas of focus.
- Lead the creation of internal processes, including writing and reviewing business documents and project proposals.
- Identify and build contacts of internal and external subject matter experts to help with content strategy and execution.
Basic Qualifications
- 5+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience building, executing and scaling cross-functional marketing programs
- Experience communicating results to senior leadership
- Experience optimizing content for SEO
- Strong writing and content marketing background
Preferred Qualifications
- Experience in a business-to-business (B2B) environment, high-tech products/services
- Strong bias for action and the ability to balance multiple priorities and meet strict deadlines.
- Experience working cross-functionally across Sales, Product Management, Marketing, PR, and Research teams.
- Quick decision-making abilities demonstrating bias for action under tight timing and pressure.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,400/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Director, Account Management

Posted 1 day ago
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DataRobot delivers AI that maximizes impact and minimizes business risk. Our platform and applications integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business - today and in the future.
The Director of Account Management is responsible for leading a team of Account Managers focused on driving customer retention, growth, and long-term strategic partnerships. This leader ensures that customers realize maximum value from their investment, while aligning account strategy with company revenue objectives. The Director partners cross-functionally with Sales, Customer Success, Product, and Marketing to deliver a seamless customer experience and achieve company growth goals.
**Key Responsibilities:**
**Strategic Leadership**
+ Develop and execute the overall account management strategy to achieve retention, upsell, and cross-sell targets.
+ Lead and mentor a team of Account Managers, ensuring alignment with company objectives and professional growth.
+ Drive consistent account planning and pipeline management across the team.
**Customer Growth & Retention**
+ Oversee execution of customer account strategies to maximize Net Revenue Retention (NRR).
+ Ensure customer satisfaction through proactive engagement, issue resolution, and executive-level relationship management.
+ Identify and pursue opportunities for customer expansion, including upsell of new solutions and cross-sell into additional business units.
**Cross-Functional Collaboration**
+ Partner with Customer Success, Professional Services, and Product teams to deliver value and ensure adoption of solutions.
+ Align with Sales leadership on territory planning, forecasting, and joint account strategies.Collaborate with Marketing and Enablement to provide Account Managers with the tools and resources needed to succeed.
**Operational Excellence**
+ Define, track, and report on key account management metrics, including retention, expansion, and pipeline performance.Implement scalable processes, playbooks, and tools that improve team efficiency and customer outcomes.
+ Foster a culture of accountability, collaboration, and continuous improvement within the Account Management team.
**Knowledge, Skills and Abilities** **:**
+ Proven ability to lead and scale account management or customer success teams in a SaaS or enterprise software environment.
+ Strong strategic thinking and execution skills, with experience managing multimillion-dollar account portfolios.
+ Excellent executive presence and communication skills; ability to influence C-level stakeholders internally and externally.
+ Data-driven decision maker with strong business acumen and ability to translate insights into action.
+ Strong collaboration and leadership skills with a history of cross-functional success.
**Requisite Education and Experience / Minimum Qualifications:**
+ 10+ years in account management, customer success, or sales leadership, including 3+ years leading teams.
+ Experience in SaaS, AI/ML, or enterprise technology environments strongly preferred.
+ Bachelor's degree in Business, Technology, or related field; MBA preferred.
**Compensation Statement**
The U.S. annual on-target earnings (OTE) range for this full-time position is between $280,000 and $380,000 USD/year. This range represents a combination of annual base pay and targeted commission. Actual offers may be higher or lower than this range based on various factors, including (but not limited to) the candidate's work location, job-related skills, experience, and education.
The talent and dedication of our employees are at the core of DataRobot's journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees' well-being at the core. Here's what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more!
**DataRobot Operating Principles:**
+ Wow Our Customers
+ Set High Standards
+ Be Better Than Yesterday
+ Be Rigorous
+ Assume Positive Intent
+ Have the Tough Conversations
+ Be Better Together
+ Debate, Decide, Commit
+ Deliver Results
+ Overcommunicate
Research shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%. **At DataRobot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box.** We'd love to have a conversation with you and see if you might be a great fit.
DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information.
All applicant data submitted is handled in accordance with our Applicant Privacy Policy ( .
DataRobot delivers AI that maximizes impact and minimizes business risk. Our AI applications and platform integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business - today and in the future. For more information, visit our website ( and connect with us on LinkedIn ( .
**_DataRobot has become aware of scams involving false offers of DataRobot employment. The scams and false offers use imposter websites, email addresses, text messages, and other fraudulent means. None of these offers are legitimate, and DataRobot's recruiting process never involves conducting interviews via instant messages, nor requires candidates to purchase products or services, or to process payments on our behalf._** **_Please note that DataRobot does not ask for money in its recruitment process._** **_DataRobot is committed to providing a safe and secure environment for all job applicants. We encourage all job seekers to be vigilant and protect themselves against recruitment scams by verifying the legitimacy of any job offer before providing personal information or paying any_** **_fees. Communication_** **_from our company will be sent from a verified email address using the @_** **_datarobot.com_** **_email domain. If you receive any suspicious emails or messages claiming to be from DataRobot, please do not respond._**
**_Thank you for your interest in DataRobot, and we look forward to receiving your application through our official channels._**
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DIRECTOR, ACCOUNT MANAGEMENT

Posted 1 day ago
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Job Description
EPAM values every role in driving innovation. With a focus on professional development, inclusive teamwork, and meaningful work, you'll play a vital part in shaping solutions that transform industries worldwide.
Req.#
**Responsibilities**
+ Manage a portfolio of accounts with $5-15 million P&L responsibility, developing strategic relationships with key stakeholders across client organizations
+ Identify growth opportunities by mapping client initiatives, challenges, and goals to EPAM's technology solutions and capabilities
+ Collaborate with sales teams to develop compelling go-to-market materials, outreach plans, and follow-up strategies
+ Serve as the primary point of contact for escalations and delivery issues, ensuring client satisfaction and project success
+ Strategically position EPAM's offerings against competitors while advocating for innovative solutions, including AI, cloud migrations, and digital transformation
+ Orchestrate cross-departmental business opportunities by understanding client organizational structures and building relationships with diverse stakeholders
**Requirements**
+ Proven experience managing technological accounts with demonstrated success in account growth and retention
+ Experience selling and managing transformation projects in areas such as digital, e-commerce, data analytics, cloud migrations, or AI implementations
+ Strong understanding of how to position AI solutions within client environments and business contexts
+ Excellent communication and relationship-building skills with the ability to engage stakeholders at various organizational levels
+ Strategic mindset with the ability to map client initiatives to appropriate technology solutions and identify growth opportunities
+ Business acumen to manage P&L responsibilities and drive profitable account growth while maintaining client satisfaction
**We offer**
+ Medical, Dental and Vision Insurance (Subsidized)
+ Health Savings Account
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability (Company Provided)
+ Life and AD&D Insurance (Company Provided)
+ Employee Assistance Program
+ Unlimited access to LinkedIn learning solutions
+ Matched 401(k) Retirement Savings Plan
+ Paid Time Off
+ Legal Plan and Identity Theft Protection
+ Accident Insurance
+ Employee Discounts
+ Pet Insurance
+ Employee Stock Purchase Program
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.Engineer the Future with a Career at EPAM ( posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including, but not limited to: geographic location, experience, credentials, education, training; the demand for the role; and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: $50,000 - 245,000. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.
H1B visa sponsorship is not available for this position.
EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.
At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.
Account Management, Analyst

Posted 1 day ago
Job Viewed
Job Description
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
At CVS Health, we share a clear purpose: helping people on their path to better health. Through our health services, plans, and community
pharmacists, we're pioneering a bold new approach to total health. Making quality care more affordable, accessible, simply and seamless, to not only help people get well, but help them stay well in body, mind and spirit.
The 340B Account Manager is responsible for growing customer Contract Pharmacy and retail pharmacy business relationships and salesattainment in key markets targeted by Wellpartner, a CVS Health company. This position will direct account management activities to achieve
maximum revenue attainment and patient participation for contracted business arrangements with clients, payer organizations and retail
pharmacies.
We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental
benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.
**Required Qualifications**
+ This position will **require travel up to 33%** of the time
+ 1+ years of professional experience in healthcare or related field
+ Great presentation and communication skills
+ Experience with Windows-Based applications like Window, Microsoft Office, internet navigation, and email applications
**Preferred Qualifications**
+ Experience with IT interfaces and data: VPN. sFTP, HL7, various file formats and data semantics
+ Experience with the 340B services Wellpartner offers
**Education**
+ High School or GED required
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$43,888.00 - $76,500.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 10/22/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Manager - Account Management

Posted 1 day ago
Job Viewed
Job Description
This role reports to the Sr. Manager, Account Management
This is a Full Time role.
**What You Will Do:**
+ Responsible for Account Management across work 1-2 Walt Disney Parks and Resorts businesses, including creative strategy development, budget management, and execution
+ Thoroughly understand line of business objectives and needs and translate client partner inputs into strategic and digestible project/creative briefs for internal creative team.
+ Effectively partner with internal agency peers and external agency groups to develop creative solutions that deliver on the goals of the brief
+ Balance responsibility for independent project work while also leading and developing direct report(s)
+ Coach team member(s) to develop creative strategy resulting in clear and compelling creative briefs based on strong business and consumer insights
+ In collaboration with Account Director and Business Support partner plan, track, forecast, and reconcile line of business budgets monthly.
+ In collaboration with business partners, develop detailed annual scope of work by business unit
+ Demonstrate problem solving and analytical skills, including the ability to assess a situation, form logical/reasoned assumptions and conclusions, and articulate recommendations
+ Partner with internal agency peers and external agency groups to develop effective creative solutions that deliver on the aligned brief
+ Champion, enable, and nurture creativity across people and the work
**Leadership**
+ Effectively work across client-facing and internal cross-functional Account Management groups including account, project management, traffic, production and business affairs
+ Demonstrate strong leadership, providing on-going and actionable coaching to each team member to ensure all continue to elevate their performance and professional development
+ Drives creative process, ensuring a smooth and effective operation with a reputation for excellence, and earning respect of creative teams for bringing out their best work
+ Passionate champion for the individual businesses within the agency, keeping leadership informed of key development and accomplishments
+ Be the model for recognizing and celebrating others, for their work.
+ Consistently and creatively contribute to agency culture and innovation
**Relationships**
+ Develop strong rapport with peers, client partners and cross-functional collaborators earning their trust and respect
+ Perceived as a valuable "go to" partner in achieving client business and marketing goals, proactively works to develop strategic recommendations to address key business issues
+ Demonstrate deep knowledge of client products, competitors, and industry - apply this knowledge when counseling client peers/executives during planning and creative reviews
+ Address client and agency conflicts and solve them in the most efficient way with an outcome that is satisfying to the client and agency
**Required Qualifications & Skills**
+ Minimum 8+ years of professional marketing, ad agency, brand management, media, or related experience
+ Proven knowledge of brand management and advertising for consumer brands
+ Understanding and working knowledge of consumer research tools and methodologies
+ Strong knowledge of communication mediums including video, print, digital, social, email, collateral, OOH, and the production process supporting each
+ Exceptional communication skills both written and verbal
+ Ability to lead projects, working with external client and internal project management to keep work moving as planned and addressing challenges
+ Demonstrated relationship building and leadership skills
+ High influence with external clients plus internal agency peers and agency leadership
+ Highly effective at handling multiple large-scale projects/tasks with excellence. effectively planning and prioritizing
+ Demonstrated ability to think critically and problem solve with a sense of urgency
+ Motivated self-starter, ability to work independently with minimum direction
+ Innate curiosity and desire to learn to keep current on the pulse of the ad industry
+ Committed to continuous improvement; seek and act on feedback from agency leadership
_Preferred Qualifications_
+ Experience in multicultural marketing (especially US Hispanic or Latin America segments)
+ Spanish and/or Portuguese language proficiency
Education:
+ Bachelor's degree or equivalent experience.
**Benefits and Perks:**
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at .
#DXMarketing
#YellowShoes
**Job ID:**
**Location:** Celebration,Florida
**Job Posting Company:** Disney Experiences
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.