1079 Customer Relations jobs in Inglewood

Snap Inc ( is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company's three core products are Snapchat ( , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio ( , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles ( .
We're looking for a Lead Account Manager to join Snap Inc! You will be responsible for servicing senior relationships with high-growth customers alongside your Client Partner and, where possible, Account Manager partners. You will be an external consultant, owning/co-leading key senior level customer relationships, while scaling impact internally. You will support a set of key accounts and serve as a consultant to develop and implement long-term campaign strategy, critical for the health and success of the account, focusing on high level strategic initiatives that will significantly impact revenue across your client and the vertical. Day to day focus will be directed towards long term strategy vs short term activation. You will be an exceptionally strong analytical thinker who thrives in fast-paced and dynamic environments, with strong communication skills and a detail-oriented focus.
What you'll do:
+ Build robust business cases and perform comprehensive opportunity sizing to influence and advocate with Leadership and XFN based on client, vertical and business needs to drive revenue growth and foster strategic partnerships
+ Lead and execute initiatives in partnership with senior internal stakeholders (e.g., new tools, training) and establish yourself as an esteemed industry thought leader and expert practitioner to uplevel the team and enhance Snap's offering/go-to-market strategy.
+ Lead feedback loops from clients to drive Product improvement initiatives, with an ability to demonstrate revenue impact to leadership to influence prioritization.
+ Devise scalable growth strategies by advising on product, technical, measurement capabilities and maximizing campaign performance to enhance and deliver on the client's business goals.
+ Confidently challenge, consult and advise senior clients on campaign strategy, using industry trends and developments to deliver customer success.
+ Consult strategically through campaign design, execution and upsell recommendations.
+ Leverage complex performance data to deliver impactful, data-driven business insights to influence account strategy and at the same time, drive strategic discussions and enhance advertising offerings using insightful data analysis
+ Inform sales pipeline with insights on campaign performance and customer feedback; proactively highlight areas of softness and propose initiatives to address.
+ Serve as a leader and mentor to account management, disseminating best in class work across the team and broader organization (guiding KPI-driven measurement strategies, identifying performance trends, optimizing campaigns to achieve results, and providing strategies for upsell opportunities).
+ Foster alignment across cross-functional partners to deliver on unique business and performance needs that extend beyond single campaign activations.
+ Provide mentorship and influence to Account Managers across region
+ Attract, hire and retain talent through a comprehensive talent strategy
Knowledge, Skills & Abilities:
+ Ability to work in a fast paced environment and adaptable to changes.
+ Ability to lead multiple projects with strong attention to detail.
+ Ability to operate with business acumen with key customers, understanding how long term Snap strategies ladder back to their business goals.
+ Expert understanding of media management, campaign diagnostics and optimization within a biddable auction advertising environment.
+ Demonstrated ability to proactively identify and solve problems by analyzing large data sets.
+ Strong analytical and strategic thinking, with the ability to identify key opportunities and transform them into action.
+ Expert ability to find ways to overcome major hurdles and unblock spend.
+ Natural confidence and strong presence towards C-Level representatives at key clients.
+ Ability to work effectively with cross-functional teams and all levels of management.
+ Strong presentation and communication skills.
+ Advanced Industry knowledge - very experienced in ad tech/online marketing technologies and understands how to implement them for an effective and efficient marketing strategy.
+ A strong profile as an external product consultant, actively educating clients on product solutions, industry best practices, and emerging trends to grow existing business partnerships.
+ Ability to leverage data to create an engaging narrative that assists in selling through ad products and services.
+ Sets the bar for how Account Management should aspire to upsell and operate.
+ Advanced subject matter expert in complex/technical product and measurement capabilities
+ Experience setting priorities and driving results through delegation
Minimum Qualifications:
+ BS/BA degree in business, communications, marketing, or another related area of study or equivalent years of experience
+ 8+ years experience in digital media space
+ 5+ years of experience in Account Management/Sales/Analytics
+ Strong Excel and PowerPoint skills, as well as experience with analyzing datasets, and delivering actionable insights
+ Understanding of advertising performance metrics and ecosystem
Preferred Qualifications:
+ 3+ years of experience as Senior Account Manager or equivalent non-entry level AM experience in the event that title varies externally
+ A passion for Snapchat as a user and knowledge of our ad products
If you have a disability or special need that requires accommodation, please don't be shy and provide us some information ( .
"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office 4+ days per week.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).
Our Benefits ( : Snap Inc. is its own community, so we've got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success!
Compensation
In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.
Zone A (CA, WA, NYC) ( :
The base salary range for this position is $142,000-$14,000 annually.
Zone B ( :
The base salary range for this position is 135,000- 203,000 annually.
Zone C ( :
The base salary range for this position is 121,000- 182,000 annually.
This position is eligible to participate in a sales incentive program.
This position is eligible for equity in the form of RSUs.
**A Decade of Snap ( **:** Learn about our origin story, values, mission, culture of innovation, and more.
**CitizenSnap ( **:** In our third annual CitizenSnap Report, we demonstrate progress towards our environmental, social, and governance (ESG) goals, and we lay out our plans looking forward.
**The DEI Innovation Summit ( **:** Watch highlights from the 2nd annual DEI Innovation Summit, which brings together thought leaders and DEI experts for a day of courageous conversations to enable bold action.
**Snap News ( **:** Stay up to date on the latest and greatest product and innovation news at Snap
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Logistics at full potential.

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

As the Director, Account Management, you will be responsible for managing the customer experience within the company, as well as leading complex solutions that deliver value. Become a part of our dynamic team and we'll help you develop to a level that will exceed your expectations.

Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

• Champion the Voice of Customer (VoC) methodology to enhance and manage the customer experience
• Drive customer retention and satisfaction by cultivating strong relationships and proactively identifying opportunities for organic growth within existing accounts
• Establish and execute strategic plans to drive account penetration and long-term growth
• Partner closely with Operations teams to ensure service level agreements (SLAs) are consistently met and customer expectations are exceeded
• Lead commercial activities including work order completion, renewal negotiations, pricing discussions, and front-line customer negotiations
• Serve as a key contributor in the development, review, and refinement of Statements of Work (SOWs) and RFP responses
• Build and nurture relationships to support successful internal and external initiative

What you need to succeed at GXO:

At a minimum, you'll need:

• Bachelor's degree or equivalent related work or military experience
• 7 years of progressive experience in account management
• Demonstrated ability to lead strategic customer initiatives, manage complex relationships, and deliver commercial value
• Superior customer relationship management experience and skills
• Experience in pricing strategy, RFP responses, Work Order creation and development of Statements of Work (SOWs)
• Strong business acumen and cross-functional collaboration skills
• Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
• Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence internal and external stakeholders

It'd be great if you also have:

• 10 years of progressive experience in account management
• Experience within supply chain or logistics environments is a strong plus
• Strong analytical thinking skills with the ability to interpret data, identify trends, and support strategic decision-making
• Advanced project and time management skills, with the ability to prioritize effectively, manage multiple initiatives, and consistently meet customer expectations

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Director, Account Management - Tolling**
**Are you a strong relationship manager with experience supporting tolling operations?**
**Do you excel at overseeing service delivery, resolving client issues, and driving performance?**
**About the Role**
Conduent is seeking a Director, Account Management - Tolling to serve as the lead point of contact for one or more tolling clients. In this role, you'll ensure contract compliance, collaborate with internal teams to deliver on service-level agreements, and build trusted relationships with client stakeholders. You will also help identify areas for operational improvement, support change management initiatives, and contribute to account planning in collaboration with senior leadership.
**About Conduent Transportation**
Conduent Transportation is a leading provider of intelligent transportation systems, including tolling, transit, curbside, and public safety solutions. Through digital platforms and human-centered services, we help government agencies modernize mobility infrastructure, improve operations, and enhance the traveler experience.
**Key Responsibilities**
+ Serving as the main account lead for one or more tolling clients, ensuring strong relationships and successful service delivery
+ Acting as the escalation point for operational issues, collaborating with delivery teams to ensure timely resolution
+ Monitoring service levels and KPIs, providing regular reporting and status updates to clients and internal leadership
+ Partnering with cross-functional teams (operations, technology, finance, etc.) to support client needs and improve efficiency
+ Assisting in the development of project plans, change orders, and enhancements as requested by the client
+ Leading or participating in client meetings, governance reviews, and performance discussions
+ Ensuring contract compliance and managing associated documentation and reporting
+ Supporting proposal responses and renewal planning as needed
+ Maintaining a strong understanding of tolling industry trends and client environments
**Requirements**
+ Proven experience managing transportation, tolling, or public sector accounts
+ Excellent client relationship and stakeholder management skills
+ Ability to understand technical and operational issues and translate them for client communication
+ Experience managing cross-functional teams in a matrixed environment
+ Knowledge of KPIs, SLAs, and contract oversight
+ Exceptional organizational, communication, and problem-solving skills
+ Familiarity with government contracts and procurement processes
+ Capable of leading high-level presentations with client leadership and internal executives
**Flexible Working**
At Conduent, we value individuality and flexible working arrangements. In this role, you can expect:
+ **Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.**
**Working for You**
**We offer perks and rewards designed to support you:**
+ **Health & Welfare Benefits:** Comprehensive plans tailored to your needs, effective from day one.
+ **Retirement Savings:** Robust programs to help you secure your financial future.
+ **Employee Discounts:** Access to a wide range of discounts on merchandise, services, travel, and more.
+ **Career Growth Opportunities:** Paths for advancement within a global organization.
+ **Paid Training:** Learn while you earn with award-winning learning platforms **.**
+ **Paid Time Off:** Competitive PTO packages to help you recharge.
+ **Great Work Environment:** Join an award-winning culture that values diversity and inclusion.
**Join Us:**
At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you'll find opportunities to:
+ Bring your authentic self to work every day.
+ Grow and thrive both personally and professionally.
+ Make a meaningful impact with our clients, in our communities, and for the millions of people we serve.
With over 50,000 associates in 24 countries, you'll be part of a global team that's shaping the future - for the company and for yourself.
Pay Transparency: Certain jurisdictions require the disclosure of compensation and benefits-related information. For this position, actual salaries will vary and may be above or below the range based on factors including but not limited to location, experience, and performance. In addition to base pay, this position may be eligible for bonuses or incentives. Conduent offers a variety of benefits including health insurance, dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and sick time. The estimated salary range for this role is ($134,000 - $160,000)
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .

Are you an influential portfolio leader with a passion for leading strategic initiatives that make a huge impact?
We are hiring a **Director, Account Management** , who will work alongside a dynamic team to identify complex business problems and create solution-oriented strategies for some of the most recognized brands in the media and entertainment industry. Apply now to connect with a recruiter about this influential role at EPAM!
Req.#
**Responsibilities**
+ Perform as the Client Partner with clients, internal teams, and BU Heads / Sales Leads and Serve as an expert Consultant leading Business Transformation/Product strategies and roadmaps
+ Communicate with EPAM Account Managers and Account Management Senior Leadership to co-develop / support Account plans and strategies for delivery, growth, and client satisfaction
+ Lead as the engagement architect, responsible for account plans and strategies, and work directly with client product, marketing, and/or IT teams to position the engagement and EPAM for success
+ Stay abreast of current and emerging trends, unique opportunities, and challenges of the space/markets and geographies in which the clients operate, and how it affects client's business and initiatives
+ Coordinate project/program management to ensure successful delivery through an integrated delivery model
+ Responsible for shaping solutions and properly scoping / pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase
+ Serve as the product owner; partner with clients to help craft the product vision and roadmaps and create compelling customer value propositions and strategies
+ Develop effective relationships with key internal executives, BU heads, Solution SME's, and Sales and Delivery Leaders
+ Drive account revenue within the client/account portfolio as well as accelerate opportunities to influence and sell end-to-end EPAM services
+ Support sales / pre-sales activities by acting as the lead to assess opportunities, respond to RFPs, create proposals and presentations, establish relationships with clients and prospective clients, and help to close/sign new deals
**Requirements**
+ 5-10 years of proven history in developing and growing client relationships and leading teams delivering end-to-end solutions
+ Knowledge of technical platforms, business models, subject matter, and trends - across a wide spectrum of digital solution offerings for enterprises
+ Strong understanding of media and entertainment technologies and trends, digital commerce, and content systems
+ Expert in leading and implementing solutions for streaming and broadcast
+ High skilled in understanding consumer experiences, devices, content distribution, media management, recommendation/personalization, and monetization solutions
+ Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to the team
+ Comfortable working with performance metrics across large-scale accounts and account portfolios
+ Exceptional leadership/management skills and superb oral and written communication skills, with seasoned presentation skills
+ Strong industry knowledge or experience with particular emphasis on strategy, consulting, team management, and product development
+ Proven ability to manage client engagements under high stress to successful completion
**We offer**
+ Medical, Dental and Vision Insurance (Subsidized)
+ Health Savings Account
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability (Company Provided)
+ Life and AD&D Insurance (Company Provided)
+ Employee Assistance Program
+ Unlimited access to LinkedIn learning solutions
+ Matched 401(k) Retirement Savings Plan
+ Paid Time Off
+ Legal Plan and Identity Theft Protection
+ Accident Insurance
+ Employee Discounts
+ Pet Insurance
+ Employee Stock Purchase Program
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.Engineer the Future with a Career at EPAM ( posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including, but not limited to: geographic location, experience, credentials, education, training; the demand for the role; and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: $152,000 - $250,000. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.
In accordance with the LA County Fair Chance Ordinance, you may find a copy of the Notice containing a summary of the Ordinance's key provisions here: Concept FCO Posting 8 27 24 (lacounty.gov)
Applicants and Employees in Unincorporated Los Angeles County: The Los Angeles Fair Chance Ordinance (LAFCO) requires employers conducting criminal history checks for applicants or employees to state the job duties for which certain criminal history may have a direct, adverse and negative relationship. For this position, these job duties include: engaging with clients, employees, and other third-parties (including the general public); accessing company and client information, IT systems and infrastructure, assets, property, and products, including proprietary coding, programs, applications, and data; and appropriately handling such information, including company and client confidential and personal information. For this reason, certain criminal history may result in the withdrawal of a condition offer of employment. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the LAFCO and the California Fair Chance Act.
EPAM welcomes all applicants and will consider qualified candidates with criminal history such as arrest and conviction records in a manner consistent applicable law, including the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring.
EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.
At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

Job Summary:
In addition to the responsibilities listed above, this position is also responsible for implementing standard and non-standard protocols to participate in programs/activities to promote growth and retention for book of business; coordinating open enrollment events with limited guidance; and utilizing working knowledge to educate end-user on offerings to increase wellness.
Essential Responsibilities:
+ Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. Listens to, addresses, and seeks performance feedback. Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. Assesses and responds to the needs of others to support a business outcome.
+ Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities.
+ Contributes to a positive customer experience by: implementing standard protocols to build new and leverage existing relationships with brokers, channels and customers to demonstrate value and build commitment with limited guidance; gathering data on standard customer needs, and providing recommendations linking KP mission, vision and values, key quality measures, key care management initiatives, and current services initiatives with limited guidance; utilizing working knowledge of product, service, and ratings to respond to, encourage, and educate customers, brokers, and consultants about added services and product enhancements in standard situations; and gathering information on service failure trends or process improvement opportunities to better meet customer needs.
+ Facilitates the enrollment and implementation process by: coordinating local enrollment meetings to win new and retain current customers; implementing standard protocols to serve as an advocate for customer needs during the membership enrollment and implementation process with limited guidance; and supporting efforts within the team in the overall implementation or renewal process of health plan membership, including research, presentation, preparation, reporting and training coordination with limited guidance.
+ Contributes to sales goal attainment by: collaborating with the team to gather data on opportunities to grow customer base to new or growing markets; ensuring accuracy of the of prospect database and targeted prospect profiles to inform strategic planning; supporting the team to develop product and plan design, quote, and Request for Proposal (RFP); providing standard recommendations to inform forecasting and pricing with limited guidance; and implementing standard protocols to identify cross-sell and up-sell opportunities.
Minimum Qualifications:
+ Bachelors degree in Marketing, Business Administration, or a directly related field OR minimum three (3) years of experience in marketing, business development, managing business-to-business relationships, or a directly related field.
+ Accident and Health Insurance License (California) within 3 months of hire
Additional Requirements:
+ Knowledge, Skills, and Abilities (KSAs): Storytelling; Corporate Partnerships; Sales Opportunity Orchestration; Negotiation; Event Planning; Data Entry; Interpersonal Skills; Product Strategy; Sales Operations; Sales Performance Data; Sales/ Partnership Strategy and Techniques; Member Service
COMPANY: KAISER
TITLE: Sales & Account Management (Blended) Specialist II, Engagement
LOCATION: Pasadena, California
REQNUMBER:
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

EPAM is seeking a seasoned **Senior Account Director** to drive strategic growth in our Consumer & Services practice. This leader will combine deep industry expertise with a strong consulting and technology background to shape transformational engagements with some of the world's most recognized CPG and retail brands. In this role, you will own executive-level relationships, expand accounts through innovation and thought leadership, and partner with global delivery teams to deliver measurable impact for clients.
Req.#
**Responsibilities**
+ Serve as the strategic Account Director for a portfolio of key Consumer & Services accounts, owning senior relationships, revenue, and growth outcomes
+ Co-develop and execute account strategies in alignment with EPAM leadership to drive delivery excellence, client satisfaction, and multi-year growth
+ Act as a trusted advisor at the intersection of business, customer, and technology, bringing forward solutions that enable large-scale transformation
+ Spot, shape, and sell complex, multi-disciplinary deals across the EPAM portfolio-ranging from strategy and design through engineering, AI, data, cloud, and digital platforms
+ Partner with solution architects and delivery leaders to design and scope engagements, set operating models, and ensure smooth transition from sales to delivery
+ Track industry and technology trends to proactively identify new opportunities for value creation in the CPG and retail space
+ Oversee the financial, contractual, and performance aspects of your accounts, ensuring profitable, sustainable growth
+ Lead or support pursuits, RFP responses, proposals, and executive presentations-positioning EPAM as a partner of choice for enterprise transformation
+ Build and mentor account teams, fostering cross-functional collaboration to maximize client impact and EPAM's brand presence in the industry
**Requirements**
+ 15+ years in client-facing leadership roles with accountability for revenue growth, ideally in a top consulting, services, or technology firm
+ 10+ years in the Consumer/CPG industry, with a strong record of selling and delivering large-scale, transformative engagements
+ Proven track record of executive-level relationship building, solution selling, and multi-million-dollar deal closure
+ Strong business acumen and understanding of how technology drives consumer growth, marketing effectiveness, supply chain resiliency, and new business models
+ Exceptional communicator with polished executive presence and ability to influence at the C-suite level
+ Demonstrated leadership of cross-functional and global teams; able to inspire and align diverse stakeholders
+ Adept at problem solving, creative solutioning, and bringing clarity to complex situations
+ Comfortable operating in a fast-paced, high-growth environment with high expectations for impact and results
+ Willingness to travel up to 25%
**We offer**
+ Medical, Dental and Vision Insurance (Subsidized)
+ Health Savings Account
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability (Company Provided)
+ Life and AD&D Insurance (Company Provided)
+ Employee Assistance Program
+ Unlimited access to LinkedIn learning solutions
+ Matched 401(k) Retirement Savings Plan
+ Paid Time Off - the employee will be eligible to accrue 15-25 paid days, depending on specific level and tenure with EPAM (accrual eligibility may change over time)
+ Paid Holidays - nine (9) total per year
+ Legal Plan and Identity Theft Protection
+ Accident Insurance
+ Employee Discounts
+ Pet Insurance
+ Employee Stock Purchase Program
+ If otherwise eligible, participation in the discretionary annual bonus program
+ If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.Engineer the Future with a Career at EPAM ( Remote Position Cannot be Performed in New York City.**
This posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including, but not limited to: geographic location, experience, credentials, education, training; the demand for the role; and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: $180,000 - $283,000. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.
Applications will be accepted on a rolling basis.
In accordance with the LA County Fair Chance Ordinance, you may find a copy of the Notice containing a summary of the Ordinance's key provisions here: Concept FCO Posting 8 27 24 (lacounty.gov)
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.
At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

**We believe in the power and joy of learning**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see Client Operations Manager will:**
This role will work to manage and deliver talent pipeline services to new and existing corporate clients. The Client Operations Manager is responsible for guiding new corporate clients through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire contract lifecycle. Success in this position will be defined by our ability to deliver exceptional talent pipeline and upskilling services to our corporate clients, help grow the client relationship, and demonstrate the performance vital for the sales team to expand our business. In addition, they will analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
The Client Operations Manager will be responsible for managing several corporate clients and the talent pipeline and upskilling service(s) delivered to include the following:
+ Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients.
+ Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients. Be responsible for applicant outreach, communications, and success through the recruitment funnel.
+ Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients. Be responsible for upskilling trainee support, communications, reporting, and success.
+ Analyze operational processes and performance data to find opportunities for improvement.
+ Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics.
+ Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training.
+ Work cross functionally with both internal departments and external clients to achieve goals.
+ Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients.
+ Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately.
+ Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner.
+ Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth.
+ Be responsible for related procurement processes and coordinate material and resources allocation.
+ Identify and address problems and opportunities for the business.
+ Provide data and support to management as needed.
**Skills You'll Need Here:**
**Basic:**
+ BA/BS or equivalent work experience and a validated, successful track record in a detail oriented position.
+ Minimum of four years of successful operations, talent acquisition, client services or related detail-oriented and customer-focused work.
+ Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.
+ Highly flexible and adaptable to change.
+ High energy and good communication skills both written and verbal.
+ Ability to interact professionally with Vice Presidents and Director level staff within clients.
+ Have a customer focused mentality; both in work with candidates, trainees and clients.
+ Comfortable using technology in performing routine job tasks and for product demonstration purposes.
+ Outstanding organizational and time management skills.
+ Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce.
+ Ability to monitor and evaluate operational data.
**Preferred:**
+ Professional business-to-business/customer success experience (3 years strongly desired)
+ Experience working with adult learners and non-traditional students.
+ Proficiency in being a great partner within and outside one's own department.
+ Understanding of client relations/partnership management and how to efficiently work with external partnerships.
+ Driven to succeed and yearning to make impact; customer success obsession mentality.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$58,300.00 - $75,750.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**