8,240 Customer Relationship Management jobs in the United States

Position Overview

International is undergoing a transformation from being a supplier of trucks, buses and engines to a being a supplier of complete and sustainable transport solutions and is strongly committed in evolving its digital capabilities and tools.

We have a great opportunity on our Team for a Sr. Product Owner - Customer Relationship Management (CRM) based in our Lisle, Illinois Corporate Headquarters.

The ideal candidate will have a strong background in CRM technologies, excellent communication skills, and a proven track record of successfully managing product lifecycles from conception to launch.

The individual will interact with the stakeholders, developers, analysts, and business leads to create a strategic prioritization of features, adding value and drive innovation and revenue who will serve as the soup-to-nuts product leader from ideation and requirements gathering through deployment and lifecycle management.

Responsibilities

• Product Vision and Strategy:

• Support the Develop ment and communicate the product vision and strategy for the CRM system.

• Align product goals with business objectives and customer needs.

• Backlog Management:

• Create, prioritize, and maintain the product backlog.

• Ensure that the development team has a clear understanding of the product requirements and priorities.

• Stakeholder Collaboration:

• Work closely with stakeholders, including sales, marketing, customer support, and IT, to gather requirements and feedback.

• Facilitate communication between stakeholders and the development team.

• Product Development:

• Collaborate with the development team to define and refine user stories and acceptance criteria.

• Participate in sprint planning, reviews, and retrospectives.

• Ensure timely delivery of high-quality product increments.

• Performance Monitoring:

• Monitor product performance and user engagement metrics.

• Identify areas for improvement and implement changes to enhance the product.

Minimum Requirements

• Bachelor's degree

• At least 9 years of technical project/program management and/or product owner experience

• At least 2 years of lead experience

OR

• Master's degree

• At least 5 years of technical project/program management and/or product owner experience

• At least 2 years of lead experience

OR

• At least 12 years of technical project/program management and/or product owner experience

• At least 2 years of lead experience

Additional Requirements

• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• Strong understanding of CRM technologies and best practices.

• Excellent communication, presentation, and interpersonal skills.

• Ability to work collaboratively with cross-functional teams.

• Strong analytical and problem-solving skills.

• Experience with Agile methodologies and tools (e.g., Scrum, Kanban, Jira).

• Proven experience in managing the product lifecycle from concept to launch.

• Experience with specific CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot).

• Certification as a Product Owner (e.g., CSPO, PSPO).

• Familiarity with data analytics and reporting tools.

Benefits and Compensation

We provide a competitive total rewards package which ensures job satisfaction both on and off the job. We offer market-based compensation, health benefits, 401(k) match, tuition assistance, EAP, legal insurance, an employee discount program, and more.

For this position, the expected salary range will be commensurate with the candidate's applicable skills, knowledge and experience.

You can learn more about our comprehensive benefits package at

Company Overview

ABOUT TRATON

With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world's leading commercial vehicle manufacturers. The Group's product portfolio comprises trucks, buses, and light-duty commercial vehicles. "Transforming Transportation Together. For a sustainable world.": this intention underlines the Company's ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group's commercial growth.

ABOUT INTERNATIONALFrom a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today,?few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit ( .

*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.

EEO Statement

We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email? ?to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.

Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. If our mission excites you, you're in the right place; we want you to bring your own energy to help us create a safer world. All we're missing is you!

The Manager, Customer Success Account Management is responsible for designing, developing, implementing, and improving the customer experience as well as overseeing the renewals process. This role involves leadership, mentoring, and performance management of the Customer Success Account Management (CSAM) Team. Working with the senior leadership of the CSAM Organization, the Manager will ensure their team achieves the goals of customer satisfaction, drive team development, achieving desired outcomes of customers, and maintain a high level of service across all customer interactions. Additionally, the Manager will act as a key contributor within the Sales Management Team, focusing on customer retention and revenue growth. This position will cover territories in North, Central and South America.

Essential Functions:

• Ensuring customer satisfaction is always a priority.
• Establish and track KPIs associated with this goal.
• Develop and communicate expectations and expected levels of service required by our customers.
• Establish consistency in service and culture across departments, develop policies and procedures for enhancing and fixing products, and manage personnel issues.
• Make recommendations concerning departmental needs to meet expected growth and long-term strategic plans, creating a positive workplace with opportunities for the team.
• Train and mentor team members in their career development.
• Accurately prioritize and relay customers' needs within Engineering, Product Management, Sales, and Technical Support.
• Act as an escalation point for customer issues, defining, communicating, and managing resolution plans, and collaborating with Delivery Teams to ensure proper resources are added to escalations.
• Provide professional leadership, focusing on monitoring activity, performance, and customer satisfaction.
• Coach and mentor the team, ensuring their ongoing development is progressing.
• Be commercially aware of key industry developments and market trends.
• Act as a key contributor within the Sales Management Team.
• Use a consultative approach to educate end users and reseller partners, provide timely follow-up, closure, and tracking of all identified opportunities.
• Provide weekly business pipeline reports/forecasts for all business developed.
• Interface with end users and reseller partners to support the closure of revenue opportunities.
• Work closely with sales operations/administration.
• Efficiently engage with sales resources, SE, Channel, Solutions Sales Specialists, and Executives as required.
• Perform other duties and projects as assigned.

Education and Experience:

• Bachelor's degree or equivalent experience.
• Bilingual English & Spanish
• 3-5 years management experience managing teams in Technical Account Management, Customer Success or Renewals.
• Minimum 3 years working in a technology company, cybersecurity experience preferred.
• Proven track record in mentoring, motivating and appraising staff who are motivated to achieve results.
• Successful track record in delivering to defined revenue/margin targets.

Soft Skills:

• Strong written and oral communication skills.
• Self-starter and proactive leader willing to display initiative with common sense.
• Results-driven and committed to 'outcomes rather than output'.
• Team-focused, with the ability to gain the personal support of others.
• Capable of developing empathy and rapport internally with staff and with customers and partners.
• Strong work ethic and commitment to quality and customer service.
• Excellent negotiation and problem-solving skills.

Forcepoint is committed to fair and equitable compensation practices. The salary range for this role is $140,000.00 - $160,000.00 and represents the low and high end of compensation for this position. Actual salaries are determined by various factors including, but not limited to, location, experience, and performance. The range listed is just one component of Forcepoint's total compensation package for employees. Other rewards may include bonuses, paid time off policy, and many region-specific benefits.

Don't meet every single qualification? Studies show people are hesitant to apply if they don't meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace so if there is something slightly different about your previous experience, but it otherwise aligns and you're excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.

The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

About the job HGLAI Customer Success / Account Management Advocate (US) Job Title: Customer Success, Account ManagementJob Type: Part Time (40-60 hours/month)Job Location: RemoteAbout UsOrcaru is on a mission to revolutionize content creation by blending human expertise with AI innovation. Our platform transforms firsthand inputs like webinars, interviews, and voice memos into polished long-form content and engaging social posts with minimal friction.We empower businesses to scale authentic content creation through AI-driven personalization, deep contextual training, and streamlined workflows. As a fast-growing, dynamic team, were building cutting-edge AI solutions that help brands stay top of mind, drive engagement, and foster meaningful connections effortlessly.Role OverviewWe are seeking a highly organized and detail-oriented Customer Success, Account Manager to join our startup team. As the Customer Success / Account Manager, you will be responsible for managing projects, working with clients, pre-sales and post-sales, customer feedback, feature requests, content delivery for the specific client etc. You will need to be a strong communicator, able to multitask, and have a deep understanding of project management.Key ResponsibilitiesAccount ManagementRegularly communicate with prospective and active clients to ensure all needs are being met and products/services are delivered on timeMake sure the sales pipeline is up to date.Project Management:Oversee cross-functional projects, coordinating timelines, resources, and deliverables.Track progress, identify bottlenecks, and ensure teams stay aligned on priorities.Provide QA for new features and report any bugs/issues to Dev team.Process Development & Optimization:Implement and refine operational processes to support rapid business growth and product development cycles.Identify inefficiencies and drive continuous improvement initiatives.QualificationsEducation & Experience:2+ years of experience in operations, project management, or related roles ideally in a startup or tech environment.Technical & AI Knowledge:Understanding of basic AI/ML conceptsHighly proficient with spreadsheets and operational tools (Asana, Notion, Google Drive, Etc)Project Management Skills:Demonstrated ability to manage complex projects with multiple stakeholders.Familiarity with Agile, Scrum, or Kanban methodologies is a plus.Communication & Leadership:Excellent written and verbal communication skills; adept at sharing insights with both technical and non-technical audiences.Proven ability to lead and influence teams without direct authority.Adaptability & Collaboration:Thrives in a fast-paced, evolving environment, with a willingness to pivot and iterate as needed.Works well cross-functionally, fostering strong relationships across the organization.What We OfferCompetitive Salary & Equity: We value your contributions and provide a stake in the company's success.Flexible Work Environment: Remote, flexible schedules.Professional Growth: Opportunities to take on greater responsibility and shape an emerging AI company's operational strategies.Cutting-Edge Technology & Impactful Work: Collaborate on solutions that transform industries.How to ApplyIf you're excited about running operations at an AI startup and meet the qualifications listed above, we'd love to hear from you. Please fill out the application here or send your resume and a brief cover letter explaining why you're a great fit to us at OrcaruAI and be part of a team thats transforming the way the world harnesses AI. We look forward to meeting you!

Job Summary:
We are seeking a dedicated and proactive Customer Success Manager to manage client relationships and ensure long-term satisfaction and retention. The ideal candidate will serve as the primary point of contact post-sale, guiding customers through onboarding, adoption, and continued success with our products or services. This role requires excellent communication skills, a strong customer-first mindset, and the ability to drive value and engagement in a remote environment.

Key Responsibilities:
-- Build and maintain strong, long-lasting customer relationships
-- Guide customers through onboarding, training, and implementation processes
-- Monitor customer usage and engagement to proactively address challenges
-- Act as a liaison between the customer and internal teams to ensure client needs are met
-- Identify opportunities for upselling and cross-selling based on customer goals
-- Resolve customer issues promptly and professionally
-- Track customer health metrics and develop action plans to improve satisfaction
-- Deliver regular check-ins, performance reviews, and progress updates
-- Advocate for customer feedback and contribute to product and service improvements

Requirements:
-- Bachelor’s degree in business, communications, or a related field
-- Proven experience in customer success, account management, or client services
-- Strong interpersonal and communication skills
-- Ability to understand technical concepts and communicate them clearly to non-technical users
-- Familiarity with CRM and customer success tools such as Salesforce, HubSpot, or Gainsight
-- Strong organizational skills and the ability to manage multiple accounts simultaneously
-- A proactive problem-solver with a customer-first approach
-- Ability to work independently in a remote setting

Talents Needed for Success:
-- The candidate must be a self-starter, possess strong written and verbal communication skills, and be able to engage both executive and technical audiences
-- They must demonstrate a positive and can-do demeanor and be a standout colleague
-- They must possess the ability to push for target dates, while being empathetic to challenges and obstacles and be the team's voice in raising and mitigating risks with the help of senior management

What We Offer:
-- Competitive salary and performance-based bonuses
-- 100 percent remote work flexibility
-- Opportunities for growth within a customer-focused organization
-- Supportive and collaborative team environment
-- Access to training and resources for continued professional development