5,907 Customer Relationship Management jobs in the United States

Meter builds better internet infrastructure. We make it exceptionally easy for any business to have great computer networking, internet, and Wi-Fi. Businesses of all sizes and industries increasingly rely on internet infrastructure for daily operations, yet getting connected today is incredibly difficult. To solve this problem, Meter builds and manages a vertically integrated solution across hardware, software, and operations. We believe people who build hardware and software should be the ones responsible for it. Our ambition is to evolve internet infrastructure into a utility. This role is critical to Meter's success As an early member of the Customer Success team, you will be an essential partner to our customers, helping them realize the full value of Meter’s network infrastructure solutions. You’ll support onboarding, maintain proactive communication throughout the customer lifecycle, and ensure our clients have an exceptional experience. You are a strong fit if you have experience in customer success, account management, technical support, or a related customer-facing position. We are looking for individuals who are passionate about technology and curious about network infrastructure. You will need to be detail-oriented, organized, and great at getting things done in a fast moving, quickly changing environment. Experience working with a technical product and supporting a technical customer base is preferred. Aptitude with tools like Salesforce, Zendesk, or Gainsight is also a plus. You will have an impact by Helping scale Meter’s Customer Success function and the impact it has on the overall customer journey Onboarding new customers to the Meter solution upon initial installation Building and maintaining relationships with a high volume of Meter customers Driving growth and expansion within your book of business Partnering with Support, Engineering, and Operations teams to resolve high-priority customer issues Improving Meter’s trust and awareness across industries through collecting customer testimonials Channeling customer feedback to internal teams to improve Meter’s products and services Monitoring customer health and engagement metrics to proactively address risks and to ensure retention Collaborating with customers to launch and support the rollout of beta hardware and software programs Learn more about how we operate and some of our work We think about Meter's compensation package as a combination of salary, equity, benefits, and the experience of working with a talented team to make the biggest impact of your career. The estimated salary range for this role is $85,000 - $120,000. Additionally, this role is eligible to earn commissions and to participate in Meter’s equity plan. The salary range represents the low and high end of the salary range for this job in the Bay Area. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience. Medical, dental & vision insurance coverage for you and your dependents Annual memberships to One Medical, Headspace and Wellhub 401k (traditional and Roth options available) Flexible time off (FTO) In-house chef and onsite meals (San Francisco Office) Apply for this job * indicates a required field First Name * Last Name * Email * Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Why Meter? * What is the most impressive thing you've done? * When did you do your best work? * Current Company Current Title LinkedIn Profile Github Website U.S. Standard Demographic Questions Below is a self-identification survey, where we invite applicants to share their demographic background. Completion of this form is entirely voluntary. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process. Whether you respond to this survey or not, this information will not be considered during the hiring process or thereafter, and any information that you do provide will be recorded and maintained in a confidential file. How would you describe your gender identity? (mark all that apply) Select. How would you describe your racial/ethnic background? (mark all that apply) Select. How would you describe your sexual orientation? (mark all that apply) Select. Do you identify as transgender? Select. Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? Select. Are you a veteran or active member of the United States Armed Forces? Select. #J-18808-Ljbffr

• Own the overall relationship for assigned customers, often organizing multiple projects concurrently with customers.
• Support customers throughout their entire Pinwheel lifecycle, including implementation, renewal and growth.
• Provide technical guidance for customers during implementation and when rolling out new products.
• Identify expansion opportunities by focusing on growing usage and partnering with Account Managers to uncover additional upsell sales opportunities.
• Execute against Account plans you develop in collaboration with Account Managers and the Head of Success.
• Contribute to department process and documentation.
• Deliver superior, proactive customer success services to Pinwheel customers.

• In the first 30 days, you will be able to give a demo of how Pinwheel works in preparation for onboarding your first customer.
• In the first 45 days, assume ownership of 5-10 customer accounts
• In the first 60 days, deliver your first account review (QBR)
• In the first 90 days, own 20+ customer accounts
• In the first 120 days, identify and help close your first upsell.

• 5-7 years experience in Customer Success or Account Manager role
• Proven experience in technical role supporting technical product or API based product
• Experience working with large and/or Enterprise customers (ARR $m+)
• Passion and demonstrated experience in understanding complex systems (APIs, database,etc), and finding solutions to technical problems.
• Experience building and executing against Account Plans, including coordinating multiple roles on both sides of relationship
• Demonstrable track record of being scrappy, and finding creative solutions to tough, and oftentimes ambiguous problems
• Early-stage startup experience is highly valued, but not required
• Attention to detail and adherence to plans developed in conjunction with customers for events like onboarding, new product launch, Proof of Concepts, etc.
• You have the necessary mentality and skills to win
  • You are known amongst your friends as someone who is relentless in your pursuit of your goals and equally resourceful in achieving them, often finding the clever, non-obvious solution to any given problem
  • You thrive in situations where the answer is unclear, things aren't working right, and the path to achieving success seems really hard because you take pride in overcoming hard things
  • You are able to quickly synthesize a lot of information and data and come up with an action plan to direct yourself and those around you to success
  • You regularly spend time figuring out how to improve yourself and your skills in your personal pursuit of greatness, however you define it
  • Whenever you encounter a problem, you dig unreasonably deep to figure out the underlying root causes and mechanics before you move towards a solution

• Great compensation & equity packages
• Full medical, dental, and vision benefits
• Life & short-term disability insurance
• Unlimited vacation
• Paid parental leave
• 401K for retirement planning
• Mentorship opportunities
• Free Citibike membership
• Pet friendly offices and Zoom spaces

• Insurance: Health, Dental, Vision, Disability, and Life
• 401K Match
• Extra bonus pay and incentives
• Paid Training, including thorough initial training and ongoing development.
• Paid time-off policy.
• Paid holidays.
• Casual dress code - you need to be comfortable working!
• Opportunity for Growth and advancement.

• Light file building and data entry
• High call volume for support, troubleshooting, and account updates
• Communicate with internal departments for smooth workflow transfer
• Analyze data such as bank information and business information to ensure accuracy
• Detailed record-keeping for existing merchant accounts
• Ensure Bank and Association guidelines are followed
• Specialized projects as assigned

• Attention to detail & confidentiality as it relates to bank account information
• Strong comprehension and analytical abilities are essential for effectively grasping and analyzing questions or issues
• Works well in a fast-paced environment while staying precise in daily activities
• Must be able to communicate professionally and promptly with our merchants and banks
• Exudes respect and positivity in all interactions both inside and outside of the organization
• Superior organizational and time management Skills
• Strong interpersonal skills over the phone
• Able to work across all departments with ease but still work independently
• Able to learn specific softwares
• Able to navigate multiple system interfaces to transfer information in a timely manner

• B.A. (or experiential equivalent) in Business, Communications, Finance, or a related field
• Minimum of 2 years of customer service experience

• The hiring salary range for this position applies to California. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.
  
  Job Type: Full-time
  
  Rate: $22.84 per hour

Position Overview As the first customer operations hire at GroundControl, you will be integral in owning the customer relationship and building out infrastructure as we scale to thousands of manufacturing facilities across the world. You will work directly with the CEO to manage the entire post-sales lifecycle. Onboarding new customers Providing analytics and conducting periodic check-ins with existing customers Listening to customers and reading between the lines to understand how we can continue to serve and grow with them Building out the infrastructure to handle customers at scale (automated onboarding, automated insights, automated feedback collection, etc). What You’ll Do Onboarding : Onboard new customers virtually and on-site at real facilities across the country. Gather Analytics : Gather customer analytics to highlight the value-add of GroundControl, and uncover potential problem accounts. Bonus points if you can automate this! Customer Check-Ins : Conduct check-ins with existing customers to gauge sentiment, gather feedback, and uncover new problems to help GroundControl grow Product Support : Triage customer support via Intercom. Our current MTTR is 41 seconds, across 50+ facilities. We take extreme pride in ensuring customers are never left hanging. Customer Infrastructure : Help build out the core infrastructure needed as we scale from 100 to 1000 facilities. This includes building onboarding flows, creating & maintaining documentation (videos, knowledge base, AI CX, etc) Who You Are You’re resourceful and self-motivated, capable of building processes from scratch and thriving in an early-stage environment. Excellent written and verbal communication skills with the ability to create compelling content and prioritize tasks effectively. A button clicker. Comfortable with doing the dirty work to gather data for the role. Driven to understand customer needs deeply and eager to represent their voice. While you’ll be working at GroundControl, you’re really the internal champion for our customers. CORE REQUIREMENTS A US Citizen — due to the nature of our customers and their work, this is a hard requirement. Experience gathering analytics from a SQL database 3+ years experience working in a customer success / operations related role PREFERRED QUALIFICATIONS Experience working with manufacturing customers What We Value Extreme Ownership You will talk directly to our customers without supervision. You will be given free reign to help them be successful with GroundControl, from support to analytics to future products. Customer Obsession All decisions should come directly from listening to customers. Understand their needs and pain points, and make decisions that will benefit the end user. Low Ego, High Impact We value humility and collaboration over ego. Team members bring strong ideas but are open to feedback and new perspectives, focusing on the best outcomes for the company and our customers. Strong opinions, held loosely. Compensation and Benefits This role offers a competitive salary and equity grant to give you a meaningful stake in GroundControl’s success. We are committed to providing a supportive, collaborative, and innovative environment for you to make an impact from day one. #J-18808-Ljbffr

You will be responsible for: Large Account Client Acquisition Relationship management Negotiation and closing Listening to customer feedback Having an industry presence Proven track record of success in enterprise sales, in health tech Strong understanding of the health and wellness market and the needs of enterprise clients Results-driven mindset Must haves: Must have done this before, or be willing to learn fast Must be fast. We operate at 200mph, and so do you Must be relentless. We never stop, so you are even faster than us Must be customer-driven. We think customers first and so should you Must be driven and go above and beyond Must be able to explain and communicate clearly Must be prepared to challenge us and disagree. We are thinking and acting as a team Must be able to work autonomously Must want to work hard Last but not least, you are genuinely a nice person Big plus: You are an athlete or care about quantifying your data #J-18808-Ljbffr

Pinwheel - Helping banks win primacy with frictionless account activation solutions Pinwheel helps banks win primacy by making switching direct deposits easy. Through exclusive and first-of-its-kind partnerships with payroll providers, Pinwheel can instantly authenticate consumers without credentials. This new product provides best-in-class conversion, greater security, better insights, and a seamless UX for switching direct deposits at the world's leading financial institutions. Pinwheel's platform has enterprise-grade security protocols to power connections to over 1,800 platforms (covering up to 100% of US workers paid via direct deposit) and over 1.5 million employers. From that point of connectivity, leading fintechs and financial institutions (such as Block's Cash App, Citizens Bank, Acorns, Credit Karma, and more) leverage us to power direct deposit switching, earned wage access, income & employment verification, and build innovative new products. Pinwheel is trusted and funded with $77M by top-tier investors such as GGV, Coatue, First Round Capital, and more. What are we looking for? Customer Success Manager is a dynamic and critical role at Pinwheel. In this role, you will be the owner of customer relationships for an assigned group of customers ranging from large Enterprise fintechs to smaller Credit Unions. You will work across our product offerings to support our customers through their entire lifecycle, including onboarding, optimization and expansion. As an API driven product you will need a firm command of the technical aspects of an API, including basic implementation, specific use cases and troubleshooting. Effective onboarding is key and we heavily emphasize effective, timely and repeatable onboarding processes. Once a customer is live, Customer Success Managers are the primary point of contact for customers to support ongoing usage. You will help customers analyze performance, offer suggestions on how they can improve their usage and utility, present compelling suggestions for expansion and persuade stakeholders across the customer orgs to proceed. Effective Customer Success Managers create strong relationships with several contacts at the customers’ companies. Through these contacts, you thoroughly understand the customers’ business objectives, helping you to best identify where expansion opportunities lie. By collaborating with Account Managers from the Sales team, we are effective in upselling existing customers by uncovering additional use cases for new products and opportunities to expand usage of existing products. What will you be doing? You will be a key factor in driving Pinwheel’s next stage of growth. More concretely, you will: Own the overall relationship for assigned customers, often organizing multiple projects concurrently with customers. Support customers throughout their entire Pinwheel lifecycle, including implementation, renewal and growth. Provide technical guidance for customers during implementation and when rolling out new products. Identify expansion opportunities by focusing on growing usage and partnering with Account Managers to uncover additional upsell sales opportunities. Execute against Account plans you develop in collaboration with Account Managers and the Head of Success. Contribute to department process and documentation. Deliver superior, proactive customer success services to Pinwheel customers. Timeline for a successful CSM at Pinwheel. With the support of the existing Success Team, you will achieve the following: In the first 30 days, you will be able to give a demo of how Pinwheel works in preparation for onboarding your first customer. In the first 45 days, assume ownership of 5-10 customer accounts. In the first 60 days, deliver your first account review (QBR). In the first 90 days, own 20+ customer accounts. In the first 120 days, identify and help close your first upsell. What skills are necessary? 5-7 years experience in Customer Success or Account Manager role. Proven experience in technical role supporting technical product or API based product. Experience working with large and/or Enterprise customers (ARR $m+). Passion and demonstrated experience in understanding complex systems (APIs, database, etc), and finding solutions to technical problems. Experience building and executing against Account Plans, including coordinating multiple roles on both sides of relationship. Demonstrable track record of being scrappy, and finding creative solutions to tough, and oftentimes ambiguous problems. Early-stage startup experience is highly valued, but not required. Attention to detail and adherence to plans developed in conjunction with customers for events like onboarding, new product launch, Proof of Concepts, etc. Why join Pinwheel? Best time to join - Our company is small but well-funded, meaning you are joining at a time where you can impact and shape the company. Be a cultural builder - You will have an active hand in molding the company culture and being a part of the entrepreneurial journey. Build Something Revolutionary - Help build the consumer data infrastructure of the future. Belong - Join a community that is passionate and relentless about building fairer financial systems for all. Benefits included: Excellent compensation & equity packages. Full medical, dental, and vision benefits. Life & short-term disability insurance. Unlimited vacation. Paid parental leave. 401K for retirement planning. Mentorship opportunities. Free Citibike membership. Pet-friendly offices and Zoom spaces. This role is based in New York City and involves occasional travel (10-20%). At Pinwheel, total compensation is made up of salary + equity + benefits. We recruit motivated and high performing talent, and work to compensate people in line with the value they can bring to the organization in delivering outsized results. The talent market is competitive, and maintaining our ability to recruit and retain the best team possible is a top priority for Pinwheel. When creating an offer, we consider interview performance, candidate experience, external market competitiveness, and internal equity in thoughtfully assessing compensation. The base cash salary range for this role is 112,000 - 128,000 base with on track total earnings (OTE) of 140,000 - 160,000. Diversity & Inclusion at Pinwheel At Pinwheel, we are committed to building an environment that is diverse and inclusive. We believe that having people across different backgrounds, experiences, abilities, and perspectives enables us not only to build the best financial products, but to help us realize the best versions of ourselves. Pinwheel is an equal opportunity employer, and we aim to be an open and supportive place to work. #J-18808-Ljbffr

Join to apply for the Customer Success role at JOBS by allUP 5 days ago Be among the first 25 applicants Join to apply for the Customer Success role at JOBS by allUP This range is provided by JOBS by allUP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $70,000.00/yr - $00,000.00/yr United States | Full time | Remote About our client Kovo is transforming financial access for underserved Americans. They believe everyone deserves the opportunity for economic independence. Their innovative financial empowerment platform creates pathways to credit and financial inclusion, empowering individuals traditionally excluded from financial opportunities. They have scaled revenue 10x and improved efficiency 5x over the past two years. Their revenue per employee now exceeds 2x the 90th percentile benchmark among startups. This is a venture-scale company that has started generating positive free cash flow early in its lifecycle, resulting in less dilution for employees as they accelerate momentum without being dependent on venture funding to stay alive. They are seeking exceptional individuals eager to help scale another 10x and beyond. Kovo is backed by Inspired Capital and Homebrew, along with founders and leaders from Plaid, Cash App, Affirm, NerdWallet, Ramp, Alloy, MoonPay, Uber, Etsy, LendingClub, Column, Carbon Health, Grindr, and more. About you Energized by providing great support to traditionally underserved customers, and scaling that support for a business focused on financial empowerment for millions of underserved individuals Comfortable in a high-intensity role and seeking an ambitious workload (not a 40-50 hour workweek) Thrive in a remote work environment Prior experience (2+ years) working in a professional customer support and/or account servicing role for an early-stage or high-growth consumer fintech startup Motivated to use AI, automation, and data tools in your day-to-day work to push the boundaries of what a single individual can do Self-starter who thrives in ambiguity, handles shifting priorities fluidly, and works effectively with cross-functional teams Enjoy leveraging customer support interactions to find and report bugs internally Experience interfacing with engineering Early-stage startup experience and demonstrated ability to learn rapidly Proficient with SQL (bonus) What you'll do A little bit of everything! You'll be the 3rd member of our two-person customer success team, so you'll have input in a lot of long-term support and servicing decisions. You'll help establish the customer success foundation for the entire company. Support our customers while scoping self-serve features and scaling servicing operations Why you might be excited about Kovo Directly impact millions of underserved individuals’ ability to access credit Work with minimal bureaucracy, significant ownership, and have broad impact No micromanagement and will set you up to do your best work Why you might not be excited about Kovo They are a small team; roles and responsibilities evolve quickly Priorities and projects shift as they learn and adapt They are still building foundational systems and processes Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Customer Service Industries Consumer Services Referrals increase your chances of interviewing at JOBS by allUP by 2x Get notified about new Customer Success Specialist jobs in Greater Seattle Area . Seattle, WA $9 ,000.00- 110,000.00 2 weeks ago Bellevue, WA 55,000.00- 65,000.00 2 days ago Customer Success Manager (US Only - Remote) Seattle, WA 98,000.00- 147,000.00 18 hours ago Senior Enterprise Customer Success Manager Seattle, WA 145,000.00- 160,000.00 1 week ago Customer Success Manager (SaaS Implementation) Seattle, WA 70,000.00- 85,000.00 2 weeks ago Seattle, WA 90,000.00- 165,000.00 1 week ago Customer Success Manager, Global and Large Law Seattle, WA 60,000.00- 65,000.00 1 month ago Seattle, WA 105,000.00- 115,000.00 3 weeks ago Washington, United States 77,001.00- 99,235.00 3 weeks ago Account Manager (OTE 120,000/year USD) - CXT Software Executive Assistant to CEO (Tech Startup) Specialist, Technical Account Management - Okta Enterprise Seattle, WA 65,000.00- 75,000.00 1 week ago Seattle, WA 90,000.00- 110,000.00 2 weeks ago Seattle, WA 143,078.95- 178,848.34 2 weeks ago Seattle, WA 140,000.00- 180,000.00 2 weeks ago Executive Assistant to CEO (Volunteer/Unpaid) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

About the job HGLAI Customer Success / Account Management Advocate (US)

Job Title: Customer Success, Account Management

Job Type: Part Time (40-60 hours/month)

Job Location: Remote

About Us

Orcaru is on a mission to revolutionize content creation by blending human expertise with AI innovation. Our platform transforms firsthand inputs like webinars, interviews, and voice memos into polished long-form content and engaging social posts with minimal friction.

We empower businesses to scale authentic content creation through AI-driven personalization, deep contextual training, and streamlined workflows. As a fast-growing, dynamic team, were building cutting-edge AI solutions that help brands stay top of mind, drive engagement, and foster meaningful connections effortlessly.

Role Overview

We are seeking a highly organized and detail-oriented Customer Success, Account Manager to join our startup team. As the Customer Success / Account Manager, you will be responsible for managing projects, working with clients, pre-sales and post-sales, customer feedback, feature requests, content delivery for the specific client etc. You will need to be a strong communicator, able to multitask, and have a deep understanding of project management.

Key Responsibilities

• Account Management
  • Regularly communicate with prospective and active clients to ensure all needs are being met and products/services are delivered on time
  • Make sure the sales pipeline is up to date.
• Project Management:
  • Oversee cross-functional projects, coordinating timelines, resources, and deliverables.
  • Track progress, identify bottlenecks, and ensure teams stay aligned on priorities.
  • Provide QA for new features and report any bugs/issues to Dev team.
• Process Development & Optimization:
  • Implement and refine operational processes to support rapid business growth and product development cycles.
  • Identify inefficiencies and drive continuous improvement initiatives.

• Education & Experience:
  • 2+ years of experience in operations, project management, or related roles ideally in a startup or tech environment.
• Technical & AI Knowledge:
  • Understanding of basic AI/ML concepts
  • Highly proficient with spreadsheets and operational tools (Asana, Notion, Google Drive, Etc)
• Project Management Skills:
  • Demonstrated ability to manage complex projects with multiple stakeholders.
  • Familiarity with Agile, Scrum, or Kanban methodologies is a plus.
• Communication & Leadership:
  • Excellent written and verbal communication skills; adept at sharing insights with both technical and non-technical audiences.
  • Proven ability to lead and influence teams without direct authority.
• Adaptability & Collaboration:
  • Thrives in a fast-paced, evolving environment, with a willingness to pivot and iterate as needed.
  • Works well cross-functionally, fostering strong relationships across the organization.

• Competitive Salary & Equity: We value your contributions and provide a stake in the company's success.
• Flexible Work Environment: Remote, flexible schedules.
• Professional Growth: Opportunities to take on greater responsibility and shape an emerging AI company's operational strategies.
• Cutting-Edge Technology & Impactful Work: Collaborate on solutions that transform industries.

City Hive is a leading omni-channel digital commerce and data platform, specializing in the Wine, Beer, and Spirits Industry. We connect retailers to wholesalers, distributors, and suppliers through our platform, helping our Merchant Partners increase sales, improve operations, and reach their clients effectively. Our system integrates mobile apps, websites, and customer engagement tools into an easy-to-use interface, adaptable for businesses of all sizes.

Role Overview:

As a Senior Customer Success Manager (CSM), you will ensure our customers achieve maximum value from our solutions. Your responsibilities include acting as a trusted advisor, driving product adoption, resolving technical challenges, and optimizing customer outcomes. The role requires SaaS experience, excellent communication skills, and problem-solving abilities to ensure client success and satisfaction.

Role Responsibilities:

• Lead onboarding processes and promote product adoption to maximize SaaS usage and value.
• Build and maintain strong relationships with key stakeholders, serving as a trusted advisor and main point of contact.
• Monitor customer health, resolve issues proactively, and address at-risk accounts to maintain satisfaction.
• Serve as a product expert, troubleshooting technical issues and guiding customers on best practices.
• Analyze customer data to identify trends, optimize outcomes, and provide feedback to the product team.
• Contribute to refining Customer Success processes and share best practices to enhance scalability.

Desired Qualifications:

• Bachelors degree in Computer Science, Engineering, Business, or related field (preferred).
• 5+ years in Customer Success or similar SaaS roles.
• Strong technical skills with the ability to explain complex concepts to non-technical audiences.
• Experience with onboarding, retention, and product adoption in SaaS environments.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and relationship-building abilities.
• Proficiency with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
• Ability to collaborate across teams such as Sales, Product, and Engineering.
• Data-driven decision-making mindset with analytical skills.

We foster an impact-driven culture, encouraging teams and individuals to make significant contributions across our product and business. We aim to transform retail, distribution, and the value chain by making advanced technology accessible to all business sizes. Our culture emphasizes innovation, passion, and a fearless approach to technology and business. We promote an open environment where individuals can make meaningful impacts.

• Mid-Senior level

• Full-time

• Software Development