965 Customer Relationship Management Crm Platforms jobs in the United States

CRM Analyst - UCLA

90079 Los Angeles, California AEG

Posted 5 days ago

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Job Description

ABOUT ELEVATE:

Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. With expertise in brand consulting, sales strategy, data-driven insights, and talent optimization, Elevate gives its clients a competitive edge in the fight for people's precious time and attention. Established in 2018, Elevate set out to help sports teams and leagues spark innovation and drive performance. In the years since, the world of sports has transformed, today standing at the convergence of media, entertainment, and consumer brands, with Elevate supporting some of the world's most ambitious businesses across these sectors. Elevate's proprietary technology, data sources, and software products combined with our thoughtful insights, and people-centric approach give clients a 360-degree view of their customers, underpinning intelligent decision-making on marketing spend, growth strategy, and more.

Our team of 400+ employees spans the globe with in 20 locations worldwide. We value recruiting diverse individuals to our team to bring new perspectives to our company and look forward to learning more about you in the recruitment process. To learn more and see what we've been up to, follow Elevate on X, LinkedIn, and Instagram.

Overview

Elevate is seeking a CRM Analyst to lead our operations for ticketed sports at UCLA. These sports include

football, men's and women's basketball, gymnastics, and other Olympic sports.

The role will play an integral role in the Elevate organization by analyzing, implementing, interpreting,

presenting, and communicating data to enhance processes, decision-making, and outcomes for the Elevate -

UCLA team.

This individual will serve as our Salesforce administrator for Elevate - UCLA to effectively manage

sales enablement and lead development serving the ticketing team. This role is vital to sales executives as

they understand and use Salesforce to close new business, and equally vital to our service and retention

efforts, helping us deepen customer profiles and identify impactful ways to engage

our audience.

The CRM Analyst will receive direct exposure to and support from the Elevate BI team. The ideal candidate is

an analytical team player and great communicator, who is versed in CRM management, lead development,

dashboard creation, data modeling, and ticket sales.

Responsibilities
  • Provide day-to-day direction and training for users of Elevate - UCLA's Salesforce instance.
  • Use standard and custom Salesforce objects to collect, maintain, and query data that leads to actionable insights for sales leaders.
  • Assist sales and service teams with pipeline management: sales to make data driven decisions from current and future sales opportunities, and service to deliver efficient and effective support.
  • Execute lead scoring program to prioritize leads based on multiple criteria.
  • Manage, select, and distribute leads from a variety of lead sources for B2C campaigns.
  • Collaborate with Elevate BI team and Elevate - UCLA sales leaders to enhance user processes and data integrity
  • Transform reporting metrics into actionable insights and establish benchmarking and revenue reporting for leadership.
  • Develop and manage the demand generation pipeline with a specific emphasis on marketing qualified leads (MQLs) across multiple platforms (Ticketmaster, Salesforce, Outreach, SSB, etc.)
  • Any other duties assigned by Management
Qualifications

The qualifications listed below represent the credentials necessary to perform the essential functions of this

position. To be successful in this position, the ideal candidate will be able to perform each essential duty or possess the skills necessary to learn and implement them. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.
  • Education and/or Experience
    • Two+ (2+) years of work experience in a CRM role is preferred
    • Relevant Salesforce certifications a plus
    • Sports industry experience a plus
    • Relevant understanding of NCAA and Big Ten Conference bylaws is a plus
    • Familiarity with Microsoft Products, email marketing platforms, and solicitation platforms is preferred.
  • Knowledge/Skills/Abilities
    • Familiarity with Salesforce or other CRM systems (HubSpot, Dynamics, etc.), including workflows and customizations.
    • Familiarity with basic database concepts and the relationships between accounts, contacts, opportunities, and products.
    • Proficient in Microsoft and Google suites
    • Experience using a data visualization tool such as Tableau or PowerBI to tell stories with the data
    • Self-starter with a positive, "no-quit" attitude.
    • People-oriented. Ability to collaborate and influence diverse teams. Strong communication skills that can tell the story of the data.
    • Ability to manage multiple projects and deadlines in a fast-paced environment
    • Creative, analytical thinker with strong attention to detail
    • Understands the importance of preserving confidentiality
  • Working Conditions
    • Working Environment
      • The incumbent primarily works in an office environment, however is expected to attend additional athletic event(s) and/or department events as scheduled throughout the year.
    • Physical Demands
      • This position requires the ability to lift up to 20 pounds
    • Travel Requirements
      • This position requires regularly scheduled travel for project visits, likely on a monthly basis.
  • POSITION AND BENEFIT DETAILS:
    • Anticipated Salary $72,000 + commission/ bonus structure
    • Full Time, Non- Exempt
    • Medical, Dental, Vision, Life, Short-Term & Long-Term Disability Insurance + FSA, HSA, and more
    • 401k Employer Match after meeting eligibility requirements
    • 14 Paid Holidays
    • Unlimited PTO


This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. This range is only applicable for jobs to be performed in Los Angeles, CA. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process, you may contact us at

We are proud to be an equal opportunity/veterans/disabled/ LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.

Job Questions:
  1. Do you currently or will you in the future require sponsorship to work in the US?
  2. How many years of experience do you have with CRM systems (such as Salesforce, Dynamics, or HubSpot) or similar databases?
  3. Please briefly describe your experience using a CRM system.
  4. Describe a time when you were asked to complete a complex project without having any prior experience and had minimal guidance from superiors. How did you "figure it out?"
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Sr. Specialist, Customer Relationship Management

32919 Melbourne, Florida L3Harris

Posted 3 days ago

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Job Description

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
Job Title: Sr. Specialist, Customer Relationship Management
Job Code: 28284
Job Location: Melbourne, FL
Job Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off
Job Description:
We are seeking a highly skilled and detail-oriented Senior Analyst, CRM to join our team and play a key role in managing and optimizing our Customer Relationship Management (CRM) systems. The ideal candidate will have a strong background in CRM analytics, data management, and system optimization, with the ability to translate business needs into actionable insights and solutions. This role requires a strategic thinker who can collaborate across teams to drive customer engagement, improve operational efficiency, and support business growth.
Essential Functions:
+ Oversee the day-to-day operations of the CRM system, ensuring data accuracy, system functionality, and user adoption.
+ Configure and maintain CRM workflows, dashboards, and reports to meet business requirements.
+ Analyze CRM data to identify trends, opportunities, and areas for improvement.
+ Develop and deliver actionable insights to support marketing, sales, and customer service teams.
+ Create and maintain regular reports and dashboards to track key performance indicators (KPIs).
+ Collaborate with cross-functional teams to streamline CRM processes and improve system efficiency.
+ Identify opportunities for automation and implement solutions to enhance productivity.
+ Work closely with business units to understand their needs and translate them into CRM system enhancements.
+ Act as a liaison between technical teams and business stakeholders to ensure alignment and effective communication.
+ Ensure the accuracy, completeness, and security of CRM data.
+ Develop and enforce data governance policies and best practices.
+ Provide training and support to CRM users, ensuring they understand system functionality and best practices.
+ Troubleshoot and resolve CRM-related issues in a timely manner.
+ Stay updated on CRM system updates, new features, and industry trends.
+ Recommend and implement system enhancements to improve functionality and user experience.
+ Leverage CRM data to develop a deeper understanding of customer behavior and preferences.
+ Support the development of targeted marketing campaigns and personalized customer experiences.
Qualifications:
+ Bachelor's Degree and minimum 6 years of prior relevant experience. Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience.
+ Minimum 5-7 years of experience in CRM management, data analysis, or a related field.
Preferred Additional Skills:
+ Proven track record of optimizing CRM systems and delivering actionable insights.
+ Hands-on experience with Microsoft Dynamics CRM, including system configuration, customization, and integration.
+ Proficiency in other CRM platforms such as Salesforce, HubSpot, or similar systems is a plus.
+ Strong analytical skills and experience with data visualization tools (e.g., Tableau, Power BI).
+ Knowledge of SQL, Excel, and other data management tools.
+ Excellent problem-solving and critical-thinking abilities.
+ Strong verbal and written communication skills, with the ability to present complex data clearly.
+ Proven ability to work collaboratively with cross-functional teams and stakeholders.
+ Ability to thrive in a fast-paced, dynamic environment and manage competing priorities effectively.
+ Microsoft Dynamics Certification is highly desirable.
+ Salesforce Administrator or other relevant CRM certifications are a plus.
+ Experience in industries such as retail, e-commerce, or professional services is a plus.
+ Familiarity with marketing automation tools and sales enablement strategies.
+ Experience in mapping and optimizing customer journeys using CRM data.
#LI-NR1
L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English ( or Spanish ( . For information regarding your Right To Work, please click here for English ( or Spanish ( .
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Dynamics 365 CRM Analyst

77246 Houston, Texas Oceaneering

Posted 4 days ago

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Job Description

Company Profile

Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.

Position Summary

The CRM Analyst supports the delivery, configuration, and improvement of business solutions built on Microsoft Dynamics 365 and the Power Platform. Working as part of the CRM and collaboration tools team, this role helps design, customize, and maintain applications using Power Apps, Power Automate, and Power BI, as well as assist with data integrations. The CRM Analyst collaborates with senior developers and business stakeholders to ensure systems meet business needs, improve processes, and provide reliable, user-friendly tools.

Duties And Responsibilities
  • Design, develop and implement variety of Power Platform and Dynamics 365 centric solutions.
  • Work with Stakeholders and Customers to understand the business needs to properly build out new apps and features.
  • Serve as a subject matter expert in all aspects of Power Platform, including:
    • Collaboration.
    • Business Process Management.
    • Document Management.
    • Power Apps (Canvas and Model Driven).
    • Power Automate.
  • Collaborate day-to-day with an energetic team of like-minded developers, product managers and others.
  • Participate in design, code and test review cycles.
  • Identify areas and processes where Microsoft 365, and Power Platform can be better leveraged and facilitate process improvement.
  • Quickly learn new technologies, platforms and deliver proof-of-concept solutions and/or prototypes.
  • Deliver virtual demos and training sessions of custom workflow solutions to clients upon request.

Qualifications

REQUIRED:

  • Bachelor's degree in Computer Science or equivalent combination of education and experience.
  • Minimum 2 years' experience in the Microsoft Power Platform, Power Apps (Canvas and Model Driven apps), Power Automate, Dynamics 365 Sales Hub, Dynamics 365 Customer Insight Journeys, & Project Operations.
  • Minimum 2 years of business systems development, analysis and support experience.
  • Must be a U.S. Citizen and based in the United States.

DESIRED:

  • Integration experience with Azure.
  • Minimum 1 year experience of SharePoint interactions with Dynamics 365.
  • Microsoft or other technical certifications (such as Dynamics 365 Sales Functional Consultant Associate, Dynamics 365 Marketing Functional Consultant Associate, and Microsoft Certified: Power Platform Functional Consultant Associate)
  • JIRA experience
  • Expert knowledge in Object Oriented Principles and Design Patterns
  • Expert knowledge in database design and development
  • Experience developing software using Agile/Scrum methodology

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS:

  • Professional commitment to high quality, and a passion for learning new skills.
  • Detail-oriented individual with the ability to rapidly learn new concepts and technologies.
  • Strong problem-solving skills, including providing simple solutions to complex situations.
  • Must be a strong team player with the ability to communicate and collaborate effectively in a geographically disperse working environment.
  • Must be able to speak and write English with advanced proficiencies and experience speaking with international customers is a plus.
  • Should be able to work independently, as well as on teams, in an agile, global environment.
  • Ensures that others involved in a project or effort are kept informed about developments and plans.
  • Ensures that regular consistent communication takes place within area of responsibility.
  • Candidate should be very much proactive and possess positive attitude.
  • Should be highly self-motivated and strong team player.
  • Strong interpersonal skills and independent time management skills.

Additional Information

This position is Hybrid - Remote and will require commuting to a designated office. Hybrid work schedules are determined by the hiring manager based on business need.

PAY, BENEFITS AND WORK SCHEDULE:

We offer a comprehensive and competitive benefits package. Employee benefits vary by role, however, may include Health and Wellness, Mental Health, Retirement Savings, Life and Disability, Paid Maternity and Parental Leave, Paid Time Off, Tuition Reimbursement, and an Employee Assistance Program.

Equal Opportunity Employer

All qualified candidates will receive consideration for all positions without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity,national origin, veteran status,disability, genetic information, or other non-merit factors.

How To Apply

Regular full-time employees who apply will be considered along with external candidates. Employees with less than six months with their current position are not eligible to apply for job postings. Please discuss your interest in the position with your current manager/supervisor prior to submitting your completed application. It is highly recommended to apply through the PeopleSoft or Oceanet portals.

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Digital Product Manager - Customer Relationship Management

27413 Greensboro, North Carolina Volvo Group

Posted 14 days ago

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Job Description

Digital Product Manager - Customer Relationship Management
Location:
Greensboro, NC, US, 27409
Position Type: Professional
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
**What you will do**
As the Digital Product Manager, you will be key in aligning with the business strategy and evolve the product including vision, strategy, goals, roadmap, and budget through the lifetime of the digital initiative. These will be some selected responsibilities:
· As an automotive OEM, the DPM should manage the end to end view to support customer relationship needs for digital and hard products.
· Define digital product vision, strategy, goals, and roadmaps.
· Secure that business & digital initiative strategy and goals are visualized and well understood
· Maintain overview of products offered within product area and ensure business flow is adequately supported.
· Manage and lead interactions with stakeholders and end users.
· Regularly collect feedback on implemented work through measures, analytics, and end user input
· Ensure the entire user experience are designed with the user at the center and secure the product brings continuous value
· Provide thorough analysis and insights of market, technology, product trends and the competitive landscape
· Identify dependencies, including on stable teams and individual contributors
· Plan and forecast resource needs in connection to One Rhythm
· Drive planning cycle for product, including roadmap, resource needs and budget required.
· Ensure digital products fulfill all legal, compliance and security demands.
· Secure release and roll-out plan, including change management and training approach.
· Identify successes, issues, risks, and potential actions to be escalated.
· Cultivate strong collaboration and teamwork.
**Who are you?**
We believe you want to take your career to the next level, working with amazing people around the world. To be successful in this position we believe you have a university degree or equivalent, and experience from leading functionally, preferably within IT management.
Furthermore, we believe this role requires experience from working towards digital product orientation and agile ways of working as well as knowledge of information technology trends.
You will need understanding of the cost drivers in systems delivery and operations and the business consequences of the technical decisions made and good familiarity with the disciplines of enterprise digital development and technical architecture.
In addition to this, you are a passionate believer in lifelong learning. You should feel energized by working both independently and interdependently, have proven skills in cross-functional collaboration and thrive in managing, foster, and enable both the perform and the transform angles of the job.
**Are we a good match?**
To reach our vision and deliver on our strong commitments, we need to pair "the will" with "the skill". That is why our leadership principles are behavioral based. The principles Lead with Passion, Perform with Purpose and Transform with Vision are our values in action, and they will strengthen our culture.
In your role as Digital Product Manager, we expect you to develop your area of responsibility by having the ability to define the right priorities based on a customer centric mindset. We encourage the ability to drive business forward and act upon opportunities and ideas and transform them into value (financial, cultural, or social).
We create a sense of unity and trust by nurturing open dialogues and collective work.
**Ready for the next move?**
Are you excited to bring your skills and ideas to the table? We can't wait to hear from you. Apply today!
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base pay is set at $111,100.00 - $137,200.00 annually, and where applicable, bonus eligible.  The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
In addition to a solid package of compensation and benefits, plus you will enjoy:  
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make today's challenging reality of combining work and personal life easier.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
We value your data privacy and therefore do not accept applications via mail.
**Who we are and what we believe in**
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.
Applying to this job offers you the opportunity to join **Volvo Group** . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Founded in 1900, **Mack Trucks** is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as "The American Truck You Can Count On," thanks to our durable, reliable and application-driven vehicles that get the job done.
**Volvo Trucks** , founded in Sweden in the late 1920s, is a brand centered around innovating for people - to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront.
By joining our **North American Group Truck brands (Volvo & Mack)** , you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.
Job Category: Information Technology
Organization: Mack Trucks & Volvo Trucks
Travel Required: Occasional Travel
Requisition ID: 25052
**View All Jobs ( we share the same aspirations?**
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
**Nearest Major Market:** Greensboro
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Business Analyst/CRM Specialist

23450 Virginia Beach, Virginia Virginia Jobs

Posted 5 days ago

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Job Description

Department: Advancement and Alumni Relations

Classification: Info Technology Spec 2

Job Category: Classified Staff

Job Type: Part-Time

Work Schedule: Part-time

Location: Fairfax, VA

Workplace Type: Hybrid Eligible

Sponsorship Eligibility: Not eligible for visa sponsorship

Pay Band: 05

Salary: Salary commensurate with education and experience

Criminal Background Check: Yes

About the Department:

The Office of Advancement and Alumni Relations division is a comprehensive development and alumni relations enterprise with a staff complement of approximately 135 FTE. Functional units within Advancement include development/fundraising, alumni relations, stewardship and donor relations, advancement communications, special events, gift processing, research, prospect management, gift planning, corporate and foundation relations, information systems and management, and infrastructure services.

Advancement's mission is to build strong, lifelong relationships with George Mason University's alumni and constituents, while matching their philanthropic interests with the university aspirations and priorities. The division is committed to serving the needs of the university, our alumni, and the greater community by providing access to quality education and lifelong learning. Respect, service, integrity, collaboration, transparency, and creativity are the values that guide our work and culture.

About the Position:

The Business Analyst/CRM Specialist position involves setting up new users, customizing Salesforce to meet business needs, designing flows, providing comprehensive training, and maintaining data integrity. Additionally, the position will support users in MicroStrategy, assist with querying and data analysis, and collaborate with various departments to tailor Salesforce solutions. Finally, this position will gather data, conduct research, and ascertain situations for improvement, and implement such improvements with flows, new objects and/or fields, and reports.

Please Note: Due to the nature of the confidential information this position works with, current Mason students CAN NOT be considered for this position.

Responsibilities:

Salesforce Administration
  • Set up new users, manage user permissions, and perform password resets in Salesforce;
  • Collaborate with Director of CRM Data Management on data integrations from external sources;
  • Work with Director of CRM Administration to configure page layouts, picklists, and validation rules to meet business requirements;
  • Identify gaps and provide analysis and solutions for overcoming them. Work with appropriate users to ascertain needs, and liaison between stakeholders, and other departments to deliver solutions:
    • Develop solutions using tools available, or research potential new tools;
    • Implement solutions, using appropriate tools;
    • Oversee testing and training of new solutions;
  • Design and implement Salesforce flows to streamline processes and improve user efficiency. Collaborate with users to achieve best results;
  • Ensure data integrity and accuracy within Salesforce. Import data using tools like Data Loader and Data Import Wizard;
  • Write and execute queries to extract and analyze data, providing insights to support business decisions;
  • Identify and resolve issues related to Salesforce functionality and the user experience;
  • Manage cases logged within Salesforce; and
  • Work closely with other departments to understand their needs and customize Salesforce accordingly.
Report Development
  • Work with stakeholders to gather, document, and prioritize business requirements;
  • Translate business needs into clear functional and technical specifications;
  • Conduct data analysis and validation to support decision-making and solution design;
  • Assist in creating and modifying MicroStrategy reports and dashboards based on user requirements;
  • Support analysis of data sources and help validate report outputs for accuracy;
  • Help translate the data analysis and translate them into MicroStrategy objects;
  • Build simple schema objects (attributes, facts) and application objects (metrics, filters, prompts) under guidance;
  • Participate in unit and system testing of MicroStrategy reports and dashboards;
  • Maintain clear documentation for reports, dashboards, and changes made;
  • Assist in identifying and resolving basic issues in existing reports and dashboards;
  • Build requirements and reports using MicroStrategy or Salesforce reports; and
  • Collaborate with the Data Integrity Manager to create dashboards and reports highlighting data issues, and work together to develop solutions.
Training
  • Offer continuous support and training to Salesforce and MicroStrategy users, ensuring they can utilize the platforms effectively;
  • Develop comprehensive training plans, including videos and written guides, and provide specialized training tailored to specific units or processes; and
  • Design comprehensive training plans for users at all levels. Provide training to end-users in navigation and use of PatriotForce (Salesforce CRM with Affinaquest application) and MicroStrategy (reporting system).
Other duties as assigned within the scope of the role

Required Qualifications:
  • Some experience (generally one to three years) training others on the basics of Salesforce;
  • Strong knowledge of Salesforce with some experience troubleshooting the program;
  • Experience in eliciting and documenting business requirements;
  • Experience using cases, and process flows;
  • Experience supporting user testing;
  • Knowledge of MicroStrategy;
  • Skill in writing queries to extract and analyze data;
  • Skill in report development;
  • Excellent problem-solving skills and attention to detail;
  • Ability to work independently and as part of a team;
  • Ability to interpret data, identify trends, and recommend data-driven strategies;
  • Clear communication with both technical teams and non-technical stakeholders;
  • Strong presentation and documentation skills; and
  • Strong customer service skills.
Preferred Qualifications:
  • Bachelor's degree in related field, or equivalent combination of education and experience;
  • Salesforce Administrator preferred;
  • Experience working within a fundraising environment;
  • Experience preparing reports in Salesforce, or MicroStrategy; and
  • Knowledge of Oracle SQL or similar tools.
Instructions to Applicants:

For full consideration, applicants must apply for Business Analyst/CRM Specialist at Complete and submit the online application to include three professional references with contact information, including your current supervisor, and provide a Cover Letter/Letter of Intent with Resume for review.

Posting Open Date: October 2, 2025

For Full Consideration, Apply by: October 16, 2025

Open Until Filled: No
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VP of Navy Business Development & Strategic Customer Relationship Management

32232 Jacksonville, Florida BAE Systems

Posted 2 days ago

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Job Description

**Job Description**
BAE Systems is hiring a Vice President of Navy Business Development and Strategic Customer Relationship Management to support our Platforms and Services (P&S) Sector. This role will act as the primary lead responsible for defining strategy, driving customer interaction, and leading key capture teams to win executable business with the US Navy to support the P&S business units. The ideal candidate will have a strong understanding of the US Navy's acquisition processes, a proven track record of success in business development, and excellent leadership and communication skills. This role will report to the P&S VP of Business Development, Strategy, and Planning. This position location is negotiable but ideally located near P&S HQ in Falls Church, VA and will require regular travel to P&S sites (Louisville, Norfolk, Jacksonville, San Diego, and others). The role will require 25%-50% of travel to US Navy and submarine prime contractor locations.
Key Responsibilities:
+ Ensure Business Growth: Ensure new business opportunities provide ample room for the business to grow at a rate that matches or exceeds its addressable market growth.
+ Customer Relationships: Support the development of strong customer relationships that enable collaboration and serve as the lead "voice" of the customer while advising the business on key decisions and strategic choices.
+ Develop and maintain strong relationships with US Navy customers, including program managers, engineers, and other key stakeholders.
+ Identify and pursue new business opportunities that align with US Navy priorities and goals.
+ Collaborate with US Navy customers to understand their needs and develop solutions that meet those needs.
+ Oversee Business Winning Activities: Oversee and manage all business winning activities for the US Navy Weapon Systems product line, from opportunity identification and qualification to full capture.
+ Resource Allocation: Ensure all business winning efforts are properly resourced with talent, time, and funding.
+ Lifecycle Management: Ensure lifecycle management is conducted to improve probability of winning new and follow-on business.
+ Capture Team Management: Ensure that capture teams are properly resourced, trained, and following industry best practices.
+ Budget Management: Manage a multimillion-dollar annual budget to support new business activities, including bids, proposal development, and marketing.
+ Team Supervision: Supervise up to eight business developers who support all business winning activity for US Navy programs, including Naval Guns, Launchers, Ship, and Submarine programs.
+ Team Development: Ensure each team member is learning continuously from both experience and training.
+ Collaboration: Work collaboratively with others in and out of the Business Development functional area.
+ Market and Customer Awareness: Ensure each team member maintains strong awareness of their markets, customers, competitors, and partners.
+ Strategic Planning: Support the development of strategy based on existing and emerging market changes and brief senior internal leaders on new business progress and activities.
**Required Education, Experience, & Skills**
+ 10 years of experience in business development, with a focus on US Navy programs both surface ship and submarine.
+ Proven track record of success in business development, with a strong understanding of the US Navy's acquisition processes.
+ Excellent leadership, communication, and interpersonal skills.
+ Strong analytical and problem-solving skills, with the ability to think strategically and make sound business decisions.
+ Experience managing large budgets and teams.
+ Strong knowledge of US Navy programs, including Naval Guns, Launchers, and Surface ships and submarine programs.
+ Knowledge of the US Navy fleet and acquisition strategies.
+ Knowledgeable of price to win strategies.
+ Ability to support strategic planning, competitor intelligence analysis, solution development, and lifecycle management.
**Preferred Education, Experience, & Skills**
+ Security Clearance
+ Master s Degree
+ Advanced analytics and reporting skills
**Pay Information**
Full-Time Salary Range: $ - $
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
**VP of Navy Business Development & Strategic Customer Relationship Management**
** BR**
EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression
View Now

VP of Navy Business Development & Strategic Customer Relationship Management

40287 Louisville, Kentucky BAE Systems

Posted 2 days ago

Job Viewed

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Job Description

**Job Description**
BAE Systems is hiring a Vice President of Navy Business Development and Strategic Customer Relationship Management to support our Platforms and Services (P&S) Sector. This role will act as the primary lead responsible for defining strategy, driving customer interaction, and leading key capture teams to win executable business with the US Navy to support the P&S business units. The ideal candidate will have a strong understanding of the US Navy's acquisition processes, a proven track record of success in business development, and excellent leadership and communication skills. This role will report to the P&S VP of Business Development, Strategy, and Planning. This position location is negotiable but ideally located near P&S HQ in Falls Church, VA and will require regular travel to P&S sites (Louisville, Norfolk, Jacksonville, San Diego, and others). The role will require 25%-50% of travel to US Navy and submarine prime contractor locations.
Key Responsibilities:
+ Ensure Business Growth: Ensure new business opportunities provide ample room for the business to grow at a rate that matches or exceeds its addressable market growth.
+ Customer Relationships: Support the development of strong customer relationships that enable collaboration and serve as the lead "voice" of the customer while advising the business on key decisions and strategic choices.
+ Develop and maintain strong relationships with US Navy customers, including program managers, engineers, and other key stakeholders.
+ Identify and pursue new business opportunities that align with US Navy priorities and goals.
+ Collaborate with US Navy customers to understand their needs and develop solutions that meet those needs.
+ Oversee Business Winning Activities: Oversee and manage all business winning activities for the US Navy Weapon Systems product line, from opportunity identification and qualification to full capture.
+ Resource Allocation: Ensure all business winning efforts are properly resourced with talent, time, and funding.
+ Lifecycle Management: Ensure lifecycle management is conducted to improve probability of winning new and follow-on business.
+ Capture Team Management: Ensure that capture teams are properly resourced, trained, and following industry best practices.
+ Budget Management: Manage a multimillion-dollar annual budget to support new business activities, including bids, proposal development, and marketing.
+ Team Supervision: Supervise up to eight business developers who support all business winning activity for US Navy programs, including Naval Guns, Launchers, Ship, and Submarine programs.
+ Team Development: Ensure each team member is learning continuously from both experience and training.
+ Collaboration: Work collaboratively with others in and out of the Business Development functional area.
+ Market and Customer Awareness: Ensure each team member maintains strong awareness of their markets, customers, competitors, and partners.
+ Strategic Planning: Support the development of strategy based on existing and emerging market changes and brief senior internal leaders on new business progress and activities.
**Required Education, Experience, & Skills**
+ 10 years of experience in business development, with a focus on US Navy programs both surface ship and submarine.
+ Proven track record of success in business development, with a strong understanding of the US Navy's acquisition processes.
+ Excellent leadership, communication, and interpersonal skills.
+ Strong analytical and problem-solving skills, with the ability to think strategically and make sound business decisions.
+ Experience managing large budgets and teams.
+ Strong knowledge of US Navy programs, including Naval Guns, Launchers, and Surface ships and submarine programs.
+ Knowledge of the US Navy fleet and acquisition strategies.
+ Knowledgeable of price to win strategies.
+ Ability to support strategic planning, competitor intelligence analysis, solution development, and lifecycle management.
**Preferred Education, Experience, & Skills**
+ Security Clearance
+ Master s Degree
+ Advanced analytics and reporting skills
**Pay Information**
Full-Time Salary Range: $ - $
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
**VP of Navy Business Development & Strategic Customer Relationship Management**
** BR**
EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression
View Now
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VP of Navy Business Development & Strategic Customer Relationship Management

23509 Norfolk, Virginia BAE Systems

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

**Job Description**
BAE Systems is hiring a Vice President of Navy Business Development and Strategic Customer Relationship Management to support our Platforms and Services (P&S) Sector. This role will act as the primary lead responsible for defining strategy, driving customer interaction, and leading key capture teams to win executable business with the US Navy to support the P&S business units. The ideal candidate will have a strong understanding of the US Navy's acquisition processes, a proven track record of success in business development, and excellent leadership and communication skills. This role will report to the P&S VP of Business Development, Strategy, and Planning. This position location is negotiable but ideally located near P&S HQ in Falls Church, VA and will require regular travel to P&S sites (Louisville, Norfolk, Jacksonville, San Diego, and others). The role will require 25%-50% of travel to US Navy and submarine prime contractor locations.
Key Responsibilities:
+ Ensure Business Growth: Ensure new business opportunities provide ample room for the business to grow at a rate that matches or exceeds its addressable market growth.
+ Customer Relationships: Support the development of strong customer relationships that enable collaboration and serve as the lead "voice" of the customer while advising the business on key decisions and strategic choices.
+ Develop and maintain strong relationships with US Navy customers, including program managers, engineers, and other key stakeholders.
+ Identify and pursue new business opportunities that align with US Navy priorities and goals.
+ Collaborate with US Navy customers to understand their needs and develop solutions that meet those needs.
+ Oversee Business Winning Activities: Oversee and manage all business winning activities for the US Navy Weapon Systems product line, from opportunity identification and qualification to full capture.
+ Resource Allocation: Ensure all business winning efforts are properly resourced with talent, time, and funding.
+ Lifecycle Management: Ensure lifecycle management is conducted to improve probability of winning new and follow-on business.
+ Capture Team Management: Ensure that capture teams are properly resourced, trained, and following industry best practices.
+ Budget Management: Manage a multimillion-dollar annual budget to support new business activities, including bids, proposal development, and marketing.
+ Team Supervision: Supervise up to eight business developers who support all business winning activity for US Navy programs, including Naval Guns, Launchers, Ship, and Submarine programs.
+ Team Development: Ensure each team member is learning continuously from both experience and training.
+ Collaboration: Work collaboratively with others in and out of the Business Development functional area.
+ Market and Customer Awareness: Ensure each team member maintains strong awareness of their markets, customers, competitors, and partners.
+ Strategic Planning: Support the development of strategy based on existing and emerging market changes and brief senior internal leaders on new business progress and activities.
**Required Education, Experience, & Skills**
+ 10 years of experience in business development, with a focus on US Navy programs both surface ship and submarine.
+ Proven track record of success in business development, with a strong understanding of the US Navy's acquisition processes.
+ Excellent leadership, communication, and interpersonal skills.
+ Strong analytical and problem-solving skills, with the ability to think strategically and make sound business decisions.
+ Experience managing large budgets and teams.
+ Strong knowledge of US Navy programs, including Naval Guns, Launchers, and Surface ships and submarine programs.
+ Knowledge of the US Navy fleet and acquisition strategies.
+ Knowledgeable of price to win strategies.
+ Ability to support strategic planning, competitor intelligence analysis, solution development, and lifecycle management.
**Preferred Education, Experience, & Skills**
+ Security Clearance
+ Master s Degree
+ Advanced analytics and reporting skills
**Pay Information**
Full-Time Salary Range: $ - $
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
**VP of Navy Business Development & Strategic Customer Relationship Management**
** BR**
EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression
View Now

VP of Navy Business Development & Strategic Customer Relationship Management

22040 Falls Church, Virginia BAE Systems

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

**Job Description**
BAE Systems is hiring a Vice President of Navy Business Development and Strategic Customer Relationship Management to support our Platforms and Services (P&S) Sector. This role will act as the primary lead responsible for defining strategy, driving customer interaction, and leading key capture teams to win executable business with the US Navy to support the P&S business units. The ideal candidate will have a strong understanding of the US Navy's acquisition processes, a proven track record of success in business development, and excellent leadership and communication skills. This role will report to the P&S VP of Business Development, Strategy, and Planning. This position location is negotiable but ideally located near P&S HQ in Falls Church, VA and will require regular travel to P&S sites (Louisville, Norfolk, Jacksonville, San Diego, and others). The role will require 25%-50% of travel to US Navy and submarine prime contractor locations.
Key Responsibilities:
+ Ensure Business Growth: Ensure new business opportunities provide ample room for the business to grow at a rate that matches or exceeds its addressable market growth.
+ Customer Relationships: Support the development of strong customer relationships that enable collaboration and serve as the lead "voice" of the customer while advising the business on key decisions and strategic choices.
+ Develop and maintain strong relationships with US Navy customers, including program managers, engineers, and other key stakeholders.
+ Identify and pursue new business opportunities that align with US Navy priorities and goals.
+ Collaborate with US Navy customers to understand their needs and develop solutions that meet those needs.
+ Oversee Business Winning Activities: Oversee and manage all business winning activities for the US Navy Weapon Systems product line, from opportunity identification and qualification to full capture.
+ Resource Allocation: Ensure all business winning efforts are properly resourced with talent, time, and funding.
+ Lifecycle Management: Ensure lifecycle management is conducted to improve probability of winning new and follow-on business.
+ Capture Team Management: Ensure that capture teams are properly resourced, trained, and following industry best practices.
+ Budget Management: Manage a multimillion-dollar annual budget to support new business activities, including bids, proposal development, and marketing.
+ Team Supervision: Supervise up to eight business developers who support all business winning activity for US Navy programs, including Naval Guns, Launchers, Ship, and Submarine programs.
+ Team Development: Ensure each team member is learning continuously from both experience and training.
+ Collaboration: Work collaboratively with others in and out of the Business Development functional area.
+ Market and Customer Awareness: Ensure each team member maintains strong awareness of their markets, customers, competitors, and partners.
+ Strategic Planning: Support the development of strategy based on existing and emerging market changes and brief senior internal leaders on new business progress and activities.
**Required Education, Experience, & Skills**
+ 10 years of experience in business development, with a focus on US Navy programs both surface ship and submarine.
+ Proven track record of success in business development, with a strong understanding of the US Navy's acquisition processes.
+ Excellent leadership, communication, and interpersonal skills.
+ Strong analytical and problem-solving skills, with the ability to think strategically and make sound business decisions.
+ Experience managing large budgets and teams.
+ Strong knowledge of US Navy programs, including Naval Guns, Launchers, and Surface ships and submarine programs.
+ Knowledge of the US Navy fleet and acquisition strategies.
+ Knowledgeable of price to win strategies.
+ Ability to support strategic planning, competitor intelligence analysis, solution development, and lifecycle management.
**Preferred Education, Experience, & Skills**
+ Security Clearance
+ Master s Degree
+ Advanced analytics and reporting skills
**Pay Information**
Full-Time Salary Range: $ - $
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
**VP of Navy Business Development & Strategic Customer Relationship Management**
** BR**
EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression
View Now

CRM Business Analyst

60483 Tinley Park, Illinois Panduit

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

At Panduit, we don't just offer a job - we offer a career where your contributions directly impact our customers, the environment and our company's success. You'll have the opportunity to grow, innovate, and be a part of an inclusive team that celebrates both individual and collective achievements. If you're ready to elevate your career and help us deliver exceptional experiences to our customers, apply today and make your mark with Panduit!

Ready to turn data into decisions and drive global impact? Join us as a CRM Business Analyst and help shape the future of business operations with insights that matter!

The CRM Business Analyst transforms data into powerful insights that drive smarter decisions and boost performance across the business. They design efficient tools and processes that streamline operations, enhance reporting, and align with key metrics to hit revenue targets. This role partners with global teams at every level, making a direct impact on strategic outcomes.

What You Will Do

  • Data Analysis & Design :
    • Serve as CRM system administrator, managing configurations, design, and data integrity.
    • Build reports and dashboards that power data-driven decisions across the business.
    • Lead data audits to ensure accuracy and elevate data quality.
    • Deliver deep, actionable insights through independent analysis and strategic recommendations.
    • Own CRM and Named Account data requirements, driving scalable solutions.
    • Contribute to agile teams by testing and enhancing new features and tools.
  • Stakeholder Collaboration :
    • Partner with global stakeholders to align data strategies with business goals.
    • Drive cross-functional projects with internal and external teams.
    • Present impactful analytics to leadership, influencing key decisions.
    • Recommend process improvements that boost efficiency and performance.
  • C ontinuous Growth :
    • Invest in personal development through ongoing training and system mastery.
    • Proactively expand expertise and stay ahead of industry trends.
    • Engage in conferences and user groups to share knowledge and gain fresh perspectives.
What You Will Bring
  • Education: Bachelor's degree required; Major in quantitative field (economics, math, hard science, statistics) preferred.
  • Certifications: Microsoft Dynamics certification preferred.
  • Experience: 1-4 years in related role with experience supporting, reporting, and developing dashboards within a CRM platform, preferably Microsoft Dynamics.
  • Skills: Strong knowledge of analytics and reporting, and advance Microsoft Excel skills.
  • Interpersonal : Ability to work with all levels of the organization and experience supporting a diverse commercial team
What We Can Offer You
  • Competitive Pay & Benefits : Enjoy a robust Total Rewards Program that includes health, financial benefits, and more.
  • Work-Life Balance : Flexible work options to help you achieve the perfect work-life balance. This role will require you to be in the office 50% of the time (schedule based on manager's discretion).
  • Generous Time Off : Take advantage of our generous vacation, sick days, holidays, plus a volunteer day to give back to the community.
  • Retirement & Growth : 401(k) match, profit sharing, and abundant growth and development opportunities to help you advance your career.
  • Parental Leave : Because we care about your family and your future.


Compensation : The expected annual base salary range for this role is $65,000 - $85,000. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, qualifications, as well as market and business considerations.

Making the connections that matter. Join us and apply online to be part of the Panduit team. We're an Equal Opportunity Employer, dedicated to creating an inclusive workplace for all. Applicants must be currently authorized to work in the United States on a full-time basis. Panduit will not sponsor applicants for work visas now or in the future. All roles, including remote positions, require an in-person interview as part of the hiring process

Work Shift
Day (United States of America)
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