180 Customer Relationship Management jobs in Atlanta

The Sage Customer Success team's sole mission is to ensure the success of our customers. The Sage 50 Customer Success Specialist (CSS) is responsible for providing technical leadership, innovations, and capabilities to the Sage 50 customer base with an aim to increase adoption, drive greater business value, and increase customer satisfaction. As a CSS you will help guide customers through their Sage journey by developing an understanding of their business requirements and goals, and how they are using our small business segment solutions. Leveraging this customer knowledge, and deep Sage 50 product expertise, you will provide adoption, industry and implementation best practices and personalized recommendations to ensure your customers maximize value from their investment in our solutions (cloud and cloud connected products). You will also serve as an escalation point when needed to facilitate the resolution of unexpected issues, connecting customers with the right resources for assistance and working with our technical support team to provide the appropriate business and technical context to ensure resolution.

Be a trusted technical advisor to customers throughout the customer journey, by assisting with product enablement questions that maximize customers' utilization of the Sage 50 platform. Engage in ad-hoc meetings with customers, providing relevant adoption and technical recommendations to ensure they are leveraging the solution and achieving success, engaging other Sage resources as necessary. Assist in churn reduction initiatives, including ongoing outreach to at-risk customer segments. Actively identify upsell and cross-sell opportunities throughout the Sage ecosystem. Monitor and identify trends in adoption and active usage by customers, to help management address gaps and identify churn mitigation initiatives. Identify and assess renewal risks and collaborate with internal teams to mitigate. Assist with high severity request or issue escalations as needed.

Bachelor's degree or equivalent relevant experience 2+ years of customer-facing experience in either customer support or customer success Excellent interpersonal and written communication skills Strong presentation skills

Highly preferred:

• Prior experience with Sage 50 or other customer accounting software
• Experience with Salesforce

Plenty of perks:

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
• Comprehensive health, dental and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
• 5 days paid yearly to volunteer (through Sage Foundation)
• $5,250 tuition reimbursement per calendar year starting 6 months after hire date
• Sage Wellness Rewards Program ($00 wellness credit and 360 fitness reimbursement annually)
• Library of on-demand career development options and ongoing training offerings

Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Learn more about working at Sage: sage.com/en-us/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=h1-vs3zIpnc

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at Learn more about DEI at Sage: sage.com/en-us/company/careers/diversity-equity-and-inclusion/ Equal Employment Opportunity (EEO) Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.

Customer at TRACTIAN

The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.

What you'll do

As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.

• Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives;
• Guarantee optimal customer satisfaction and ROI by managing both internal and external resources;
• Drive customer accounts growth by delivering successful ROI and relationship building;
• Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects

• Business-driven mindset and customer facing experience;
• More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry;
• Experience in management of projects and small teams;
• Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders.
• Strong analytical and problem-solving skills, with a focus on continuous improvement.
• Bachelors degree in Engineering or a related field.
• Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America.
• Valid driver's license with a good standing record.

• Maintenance specific experience with usage of CBM and CMMS tools;
• Experience in implementing Lean Manufacturing or Six Sigma methodologies

Compensation

Competitive Salary

Premium Medical, Dental, and Vision Coverage

Paid Time Off (PTO): 15 Days

401(k) Retirement Plan

Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.

Gympass Membership - Access a wide range of gyms and training programs.

Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.

Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.

Company Description

Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

Theres another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Freshworks is seeking a Lead - Customer Success to help manage and grow some of Freshworks largest accounts. Our Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Freshworks SaaS suite with a wide array of customers.

Kindly note this is an individual contributor role on our team.

Our Customer Success Leads are responsible for retention, minimizing churn/contraction risk while driving product adoption, and identifying expansion opportunities to then collaborate with Sales. We do this by demonstrating the value of Freshworks in business discussions with our customers by engaging with customers at specific points in their lifecycle, providing them experiences and recommendations based on their maturity. The goal is to enable our customers to become successful and enthusiastic Freshworks champions.

Our Customer Success Leads have a key role internally as well - Armed with key customer insight and knowledge, a Lead - Customer Success works with the sales, product, engineering, support, and marketing teams to bring the voice of customers inside Freshworks.

• Build and foster strong relationships with your portfolio of managing our Mid-Market & Enterprise segments customers to minimize churn and contraction and drive expansion by partnering with our customer's technical and business executive leadership team by proactively guiding customers' technical adoption journey and enabling them to deliver innovation and demonstrable business value to their end business users.

• Work with the Account Manager to manage all aspects of the account including defining account penetration, engagement, renewal and growth strategy.

• Proactively analyze customers product usage data and take necessary actions to mitigate risk, improve product adoption, business value outcomes and reduce churn. Lead - Customer Success ensure successful renewal.

• Partner with customer-facing account teams and executives (Sales, Renewals, Advocacy, Professional Services, Product, Engineering, and partners) on overall platform success, to accelerate customer's time-to-value journey and to protect recurring renewal revenue and expand customer NRR (Net Retention Rate)

• Develop and apply domain/technical knowledge of the Freshworks platform, our best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support customer's success plan.

• Act as the customer's first point of contact and liaison between customer and internal teams. Handle complaints, problems and escalations in timely, and effective manner

• Facilitate, organize and lead regular customer meetings, product feedback sessions, quarterly business reviews

• Travel as needed.

• 5-7 years of experience working in customer-facing technical roles (in Customer Success, consulting, or related discipline)
• Experience in managing Mid-Market and/or Enterprise-level accounts
• Experience working with multiple levels of customer stakeholders technical admins, C-level executives, and procurement teams
• Proven track record of identifying and collaborating on expansion opportunities and strategies with Sales and account teams
• Proven track record of planning for a portfolio of engagements, on-time deliveries, cross-group collaboration, and critical thinking is required
• Functional domain/technical knowledge of CX or EX solutions, best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support customer's success plan. Freshworks knowledge is a bonus
• Proven ability to quickly grasp and distinctly explain technological and business concepts, including demonstrating SaaS functionality to customers.
• High-level understanding of enterprise architecture principles and familiarity with the IT application landscape common amongst Enterprise companies.
• Bachelors Degree or equivalent career experience.

This role is based in the Atlanta Metro Area, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future.

Compensation Package

$102,400-$147,200 USD Base Salary + Variable Compensation (where applicable)

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

We heard you might be looking for a new opportunity - sunday might be the perfect fit for you! Just in case you havent heard, sunday is an exciting and thriving FinTech x FoodTech startup thats changing the way payments are made in restaurants across the world. We are saving millions of people time at the end of their meal with the simple scan of a QR code. We are growing quickly and are looking to expand our team!

As a Customer Success Manager at sunday, your mission is to ensure every restaurant we onboard in the US has a smooth, impactful, and lasting experience with our solution. Youll work hand-in-hand with the Operations and Product team to streamline onboarding, reduce time to revenue, and build scalable, standardized processes.

Once live, youll act as a trusted partner for our restaurateurs and their sunday Account Managers; you will focus on resolving blockers and assisting with level 1 support questions, managing feedback from NPS detractors, and ensuring open invoices are paid on time. You should know that great support doesnt stop at fixing problems; youll proactively identify churn risks, dig into why restaurants leave, and collaborate across teams to build strategies and tools that help restaurants stay and thrive.

If you're excited about building scalable systems, solving complex challenges, and shaping the future of restaurant success in the US, wed love to meet you.

You will report to the Director of Operations US, and work daily with our teams in Atlanta, Chicago, London, Paris, and beyond!

• Collaborate with internal teams to improve time to revenue
• Drive standardization across onboarding processes
• Define & build a framework for a seamless experience for US restaurants launching with sunday
• Act as the main point of contact for US client escalations
• Assist with onboarding blockers (e.g. payment processing onboarding)
• Manage NPS detractors and funnel feedback through respective channels
• Manage unpaid invoices and drive payment collection
• Identify churn risks, analyze actual churn reasons, and define preventative measures to prevent churn
• Define areas of opportunities for internal and external support resources and enhance existing resources
• Develop subject matter expertise to build and distribute training materials to internal and external stakeholders

• Based in Atlanta
• 3-5 years experience in customer success, account management, support leadership, or operational roles at startups, food industry, hospitality, or professional services companies.
• Existing experience as a manager in a robust support organisation (e.g. a BPO, or a medium-sized tech company)
• Strong and persistent problem solving skills to identify and create solutions for complex issues
• Strong diagnostic and analytical skills and ability to draw conclusions from managed spreadsheets, trackers, CRMs, and changing datasets.
• Owner & growth mentality.
• Passion to scale a start-up and an itch to roll-up-your-sleeves and build.
• Project management skills i.e. you are structured, reliable, detail-oriented and communicate efficiently with all stakeholders.

Preferred

• 1+ years restaurant experience (BOH, FOH, Management)

• Unlimited PTO
• Broad scope of responsibilities and ample opportunities to grow
• Competitive salary and stock options
• 100% health coverage for you and your family

Thank you for taking the time to apply, and looking forward to getting to know you!

sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification)

Join to apply for the Customer Success Manager role at Euna Solutions

Join to apply for the Customer Success Manager role at Euna Solutions

The Opportunity

The Customer Success Manager has a strategic and supportive role within the Customer Success team at Euna Solutions, reporting to the Manager of Customer Success.

As a Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product. By working closely with customers to understand their business needs, you will develop and implement strategies to help them achieve their goals, and build strong, long-lasting relationships with key stakeholders. You will also collaborate with cross-functional teams to ensure that your profile of customers receive the best possible service and support across all touchpoints in their partnership with Euna Solutions.

Responsibilities

• Develop a deep understanding of our B2B SaaS product and its use cases in the public sector.
• Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
• Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
• Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
• Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
• Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
• Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
• Prepare customer estimates, quotes and contract amendments managing upsell opportunities in Salesforce.
• Monitor customer health indicators and respond to potential risk factors for customer retention.
• Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
• Attending and assisting with webinars, and events, connecting with customers and expanding our customer community.
  
  

• Bachelor's degree in business, communications, computer science, or related field.
• 1 + year(s) of experience in customer success, customer support, or a related field.
• Proven track record of developing and implementing successful customer experience strategies.
• Experience in project management, including the ability to manage multiple projects simultaneously.
• Proficient in Salesforce, Microsoft Office, and other relevant software applications.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Software Development

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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Understand the entire customer experience, putting customers needs first and helping us evolve the customer journey as needed
• Develop a deep understanding of Pendos technology to help create customer success best practices (e.g. helping to inform standardized processes, creating presentations, reports, etc.)
• Maintain ownership of a portfolio of customers, developing relationships across a broad set of stakeholders while supporting existing teams to drive adoption, retention and mitigating risk of Pendo across their organization
• Establish and maintain relationships within multiple levels of the organization, including Executive Sponsors, Economic Buyers and influencers
• Conduct quarterly portfolio planning and internal account reviews to establish a clear view at least two quarters ahead of customer risks and opportunities
• Co-create Success Plans with your customers and deliver effective Business Reviews to develop a deep understanding of your customers business, their primary business outcomes, and tangible metrics for success
• Be accountable for enabling customers to achieve their desired outcomes, setting them up for success during critical moments of truth in the journey, as evidence over time through product adoption
• Be an advocate and voice for our customers internally and partner with cross-functional teams to facilitate successful implementation, adoption, expansion, and renewals.
• Provide internal operational support as needed - including creating or updating customer, reconciling invoicing on behalf of finance, and optimizing playbooks
  
  

• At least 2 years of customer success, account management, consulting, or software sales experience
• Customer-facing experience within a software company is required
• Ability to interact with enterprise customer teams at various levels of technical and non-technical depth, and across multiple levels from end user through C-level stakeholders
• Ability to travel up to once a month
  
  

• Experience having led and organized Business Reviews and coordinating meaningful engagements /onsites
• Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail
• Demonstrated ability to analyze data and business insights to influence stakeholder decision-making
• Experience discovering key goals and steering customer stakeholders with Success Plans
• Experience working with cross-functional teams and communicating common customer behaviors to the sales, marketing, and product teams.
• Bachelor's degree or equivalent practical experience preferred
  
  

Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.

Stripes Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.

Our users are the heart of our business. Stripes Global Customer Success Team is responsible for managing our largest and most strategic relationships, such as Lyft, Doordash, and Shopify. In this manager role youll be responsible for a high-performing team of Customer Success Managers. Youll lead and coach the team, helping them deliver on ambitious targets, as well as roll up your sleeves to work directly with executives at existing enterprise Stripe customers.

We are looking for a self-starter who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving complicated problems with limited oversight. Ideal candidates will have management and leadership experience scaling a technology sales team, superior communication skills, and a knack for understanding unique customer needs.

• Recruit, train, and lead a team of Customer Success Managers
  
• Help drive an engagement model focused on high growth accounts
  
• Develop both the long-term vision and strategy for the team and drive progress toward key metrics
  
• Be accountable for increasing revenue, managing day-to-day operations, and scaling the team
  
• Coach, mentor, and guide the team in developing consultative and solution-based customer success and sales skills
  
• Effectively work cross-functionally across the organization to shape Stripes solutions to meet client needs
  
• Inspire, motivate, and enable individual development to promote career growth of direct reports
  

Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• 7-10 years of technology sales or account management experience with 3-5 years of people management experience
  
• Experience leading sales, account management and operations in an early stage, high-growth technology environment
  
• Ability to hire, train, and coach a high-performance Customer Success team
  
• Ability to support the Customer Success Managers efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships
  
• Demonstrated passion for Stripes mission
  

• Prior experience leading a scaled customer success team
  
• Prior experience at a growth stage Internet/software company
  
• Payments experience
  
• Prior experience in customer success, enterprise account management, partnerships and/or business development
  

The annual US base salary range for this role is $205,200 - $307,700. For sales roles, the range provided is the roles On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidates experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

Office locations

Chicago, or Toronto

Team

Customer Success

Job type

Full time

At NiCE, we dont limit our challenges. We challenge our limits. Always. Were ambitious. Were game changers. And we play to win. We set the highest standards and execute beyond them. And if youre like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, whats the role all about?

NiCE is seeking a Customer Success Manager, VRS to join our VRS Public Safety team. As a member of the Value Realization Services team, you will be responsible for ensuring that customers fully realize the value of NiCEs cloud-based Evidencentral digital evidence management platform, by actively guiding them through the business process transformation associated with the technology adoption process, and regularly monitoring key metrics that demonstrate adoption and usage, while proactively identifying, prioritizing and addressing any potential roadblocks that impact successful adoption and usage.

NiCEs Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better whether its responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NiCE also helps everyone work better together, so justice flows more smoothly, from incident to court.

How will you make an impact?

• Serving as the primary customer contact and advocate for the post-sales customer journey for identified accounts
• Building and executing an account specific relationship framework (executive sponsor, technical and operational leadership), inclusive of regularly scheduled status calls, quarterly business reviews, roadmap reviews and account planning sessions.
• Running regular, proactive meetings and other communications with each client. Keeps meticulous records, and is accountable for internal and external follow-through (leveraging resources and associated teams at NiCE)
• Accountable for driving customer adoption of Evidencentral as measured by consumption of services according to contracted amount, usage rates, and NPS/CSAT
• Driving customer adoption and consumption by educating customer on how to internally promote the use of Evidencentral, identifying and prioritizing critical use cases and applying critical features, driving expansion, then monitoring consumption usage
• Connecting the value realized by customers to the vision they embraced when NiCE solutions were selected through initial workshop/consulting engagements
• Leveraging internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.
• Identifying blockers for adoption and consumption and finding solutions by collaborating with clients and cross-functional Public Safety and Justice teams.
• Syncing and collaborating with other Value Realization Services Managers to share and leverage insights across all customer accounts
• Actively farms existing account base to identify upsell and cross-sell opportunities.
• Providing valuable account information and insight to sales team to fuel the sales engine, and to help refine go-to-market approach, thus influencing both upsales and new sales.
• Leading the renewal and expansion of subscription services for assigned accounts, works with sales through NiCEs admin process

Have you got what it takes?

• 2+ years experience in account/client relationship management. Will consider four years successful teaching background at the high school or college level
• User application training experience is desirable
• Operational process re-engineering experience is desirable
• Excellent organizational and multi-tasking skills, ability to remain calm under pressure and think on ones feet
• Exceptional interpersonal, listening, written and verbal communication skills are a must.
• Exceptional presentation skills and ability to create organized and thoughtful presentations
• Ability to learn about technology solutions and be able to teach and inspire others on how to use the solution and get value from the solutions
• Ability to lead and motivate, develop clear and creative solutions and manage multiple initiatives simultaneously.
• Comfortable dealing with complex customer relationships, decision processes and competing agendas.
• Proven track record of successfully building and nurturing client relationships.
• Superior critical thinking, decision making and problem-solving skills.
• Ability to travel up to 25% within the US

Whats in it for you?

Join an ever-growing, market disrupting, global company where the teams comprised of the best of the best work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8580
Reporting into: Director, Customer Success, VRS
Role Type: Individual Contributor

About NiCE

NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Application and compliance notes

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