43 Customer Relationship Management jobs in Burnsville
Customer Success Manager
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We have created the leading advocacy marketing platform and are passionate about empowering consumers to better engage with the brands they love. If you have referred a friend to Uber, Airbnb or Tesla, you know that marketing that is driven by people is powerful, personal, and inevitable. We have set the rules that our competition and the market follow. We want you to be part of the journey. Extole is a values-driven culture. We have built our company on intense collaboration and on a single central value: #oneteam. We share goals, and, more importantly, we are accountable to each other. Why Work With Us You’ll find a generous, friendly team passionate about our work. Life at Extole is pretty awesome; Flexible vacation so you can relax, recharge, enjoy your life as much as your job; You'll be challenged, will succeed, and will grow! The Position As a Customer Success Manager at Extole, you'll work with leading consumer brands in retail and financial services to create powerful, engaging, beautiful marketing programs using the Extole platform. You will use your dynamic personality, thorough product knowledge, acute organizational skills, and a high degree of empathy to create client satisfaction with Extole's platform and services. You will drive client outcomes with a deep understanding of our solutions, not to mention your presentation abilities, curiosity, and business acumen. You're excited by responsibility - for the retention of your book of business, for driving the value our technology provides, for defining a new category of marketing! Responsibilities Manage a portfolio of accounts from launch through contract renewal; Apply your analytical, consulting, and technical skills to drive client results; Proactively engage with clients to ensure they effectively use the Extole platform; Navigate client organizations, nurture relationships with multiple stakeholders, and ensure executive buy-in; Provide insight and guidance using industry best practices; Understand clients’ business goals and anticipate future needs. Goals Client retention and renewal; Achievement of client revenue, advocate, and customer acquisition targets; Innovative application of Extole's technology. Requirements High degree of ownership, initiative, attention to detail, and curiosity; Bachelor's Degree; 2 years of Customer Success, Client Services, Technical Account Management, or Solutions Engineering experience in enterprise SaaS software - referral marketing a huge plus! Experience building and managing marketing or advertising campaigns with enterprise brands; Ability to analyze marketing performance with Excel and Tableau to deliver actionable insights; Ability to combine business and technical requirements into a clear plan of action through collaboration with our clients, solution architects, support engineers, and product managers; Track record of managing multiple projects simultaneously and driving them to completion with minimal guidance; Strong interpersonal communication and presentation skills - establishing goals, managing expectations, relationship-building, and risk mitigation; Working understanding of web technologies HTML/CSS, FTP, and REST APIs #J-18808-Ljbffr
Customer Success Manager
Posted 1 day ago
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Location: Remote, United States, United States
**Description**
TheCustomer Success Manageris a key member of our Go to Market organization responsible for educating and empowering ournewSMBcustomers to realize value through their partnership with Dodgethroughtheirfirst-yearrenewa **l** .The Customer Success Managersupports the end-to-end customer experience through proactive outreach and solution-oriented approaches providing value-based data, best practices, and insights to customers to improvethe customer experience andretention.
This is a full-time position and reports directly to the Manager,CustomerSuccess.
**_Preferred Location_**
This is a remote, home-office role and candidates can be located anywhere in the continental United States.
**_Travel Requirements_**
Travel is less than 10% of the time and may be occasionally required for GTM or team meetings.
**_Essential Functions_**
+ Execute successful onboarding programwith new customers- including confirmation of Graduation Criteria to increase customer adoption, engagement, and time-to-value
+ Build and maintainstrong relationships withfirst-yearcustomersto understandtheirneeds, provide support and ensure customer satisfaction
+ Driveongoingcustomer engagement through customer journey with intentionaloutbound touchpoints using customer health indicators and othersupporttools
+ Develop relationships with customers to uncover potential risk and overcome objections by reinforcing the value of the products they have purchased
+ Serve as the primary point of contact forcustomers, addressing their inquiries, resolving issues and drivingvalueby using customer analytics and regular review of their accounts
+ Act as acustomeradvocate within the organization, ensuring thatcustomerfeedback, concerns, and needs are communicated effectively to relevant departments for prompt resolution and product improvements - wholly own the customer experience
+ Develop and execute strategic account plans forcustomer, focusing on objectives, tactics and timeliness to maximize growth and retention
+ Contactand secure upcoming renewals at least 120 days in advance of maturity date
+ Provide training and support tocustomerson using products or services effectively, utilizing methods such as product demonstrations, training sessions and/or assistance in creating and updating their profile or saved searches
+ Attain all KPIs designed to improvefirst-yearaccount retention, including contact rate,churn,andrenewal and retention ratios
+ Follow SOPs for all account interactions within standard CRM systems and other tools
+ Stay up to date ofjob, product, and industry-related training opportunities
+ Educate and empower clients to take full advantage of product features and updates, guiding them through transitions and helping them integrate changes into their daily operations
+ Leverage data and insights to identify adoption gaps and deliver targeted training, resources, or recommendations to improve engagement and retention
**_Education Requirement_**
+ High School Diploma or GED
+ Bachelor's degree and/or combination of equivalent work experiencepreferred
**_Required Experience, Knowledge and Skills_**
+ 2+ years of relevant sales, account management, or support experience supporting SaaS based software
+ Proficiency in desktop software programs (Word, Excel, PowerPoint)
+ Ability to learn SaaS products
+ Basic construction industry knowledge or ability to learn construction industry knowledge
+ Technical skills
+ Superior personal integrity and ownership of outcomes
+ Exceptional communication skills
+ Relationship building and client-centric skills
+ Ability to coach customers on best practices and uncover pain and solution
+ Empathetic small business growth mindset to identify meaningful opportunities for customers benefit
+ SKILLS: Communication/Interpersonal, team building, growth mindset, conflict resolution, organization, coaching/mentoring, effective writing and presentation,problem solving, storytelling, decision making and time management, strategic planning, and critical thinking
**_Preferred Experience, Knowledge and Skills_**
+ Working in a SaaS based environment
+ Previous CRM or order management experience
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge isthe catalyst for modern construction.
**_Salary Disclosure_**
_Base Salary range: $_ _50,000-$65,000 + monthly variable_
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncappedcommissionsplans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the_** **_future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** ** ** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer._** **_We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people._** **_All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
_#LI-Remote_
_#LI-SB1_
_#DE-Remote_
Customer Success Manager
Posted 1 day ago
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Founded in 2018, Smartwyre is a venture-financed SaaS business delivering enterprise software to large agricultural businesses, operating in a $400 billion global industry. With an estimated 5 million farmers and over 5,000 distributors globally, Smartwyre works across the agricultural supply chain, from large corporations to local farms. Presently, we work from the United States, United Kingdom, Europe, and South America. We are building a B2B SaaS platform to network together the commercial operations of the companies that supply the world’s farmers with seeds, fertilizer, chemicals, and services. Our target markets are the United States, Europe, and Latin America. We aim to first offer SaaS applications to solve key commercial pain points (pricing, costing, quoting), then network these companies using a common data platform (transactional data exchange, product information publication, people networking, and user analytics), and finally empower the network to facilitate new business models among network participants. About the role As a Customer Success Manager, you’ll be a member of our Customer Success team working directly with Smartwyre customers to address questions and resolve open issues. You’ll work directly in our software and use your super-user knowledge to help customers engage and use our software effectively. You will use your passion for customer advocacy to provide continuous feedback to our Product, Engineering, and Professional Services teams to better serve our customers. What you'll do Customer management: Deliver a positive customer experience by assessing customer needs and working with internal teams to exceed customer expectations. Engagement growth: Drive continued engagement growth by helping customers use our software to create value. Strategic thinking: Think creatively to identify new ways our customers can generate growth using our software. Experience 3-5+ years of experience in a customer-facing software role, preferably in the software, agriculture, manufacturing, or distribution industries. A keen passion for detail-oriented work – using curiosity to enable value for customers through our software. Proven ability to relate to customers, helping them use software to drive change and improve business results. Strong track record of building alignment and relationships with business users in both large and small enterprises. Excellent oral and written communication and presentation skills. Ability to prioritize and manage time effectively, focusing on key tasks that make the most impact. Benefits include private health insurance (UK - BUPA), competitive health insurance (US), short-term and long-term disability cover (US), critical illness and income protection (UK), self-directed PTO, flexible work location, and flexible hours. #J-18808-Ljbffr
Customer Success Manager
Posted 1 day ago
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Direct message the job poster from Infios Global Senior Talent Acquisition Partner If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. The Customer Success Organization prioritizes customer needs, driving utilization, adoption, and success through a customer-first approach. It includes Customer Support, Customer Relationship, and Technical Success teams as the primary engagement points for Infios customers. The Customer Success Manager serves as a trusted advisor, collaborating with the Customer Support Team to enhance customer experiences. This role builds relationships to support customer growth, problem-solve, and advocate within Infios. The CSM ensures customers receive the necessary tools and support to achieve their goals. What a Day In The Life Looks Like Act as a trusted advisor, managing customer relationships and maintaining accurate profiles Drive value discussions, support adoption, and address business challenges through change management Educate customers on new features, provide hands-on training, and ensure solution alignment with their needs Develop and execute success plans to maximize long-term value and customer growth Monitor and manage customer health, mitigating risks related to support, solutions, and technology Conduct business reviews and actively engage throughout the customer journey within Infios What You Bring To The Team Customer-first mindset with strong empathy, listening, and relationship-building skills Ability to manage multiple priorities proactively and solve problems effectively 1-3 years of supply chain experience using a Warehouse Management System (WMS) 1-3 years of experience implementing a SaaS Enterprise WMS Proficient in Microsoft Office, especially Excel and PowerPoint, with technical aptitude Strong communication skills and ability to work independently and offsite as needed Experience with CRM software (ideally Salesforce), customer success platforms (ideally ChurnZero), and product adoption analytics platforms (ideally Pendo) - preferred Why Join Us At Infios, we’re not just looking for employees; we’re looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need it at the core of who we are and what we do. Whether you’re at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal – making supply chains better. Work in fast-paced and dynamic environment, with international clients and colleagues. Access to competitive Medical, Dental and Vision insurance. The option to enroll in 401K matching program. Flexible Time Off, 11 days paid holidays and 1 day of volunteer time per year. Fun, casual, and flexible work environment. Salary range* 70,000-78,000 USD This compensation range is indicative of the role. Compensation offered is based on evaluation during interview process, the candidates’ range and depth of experience, business and market financials and internal pay parity. Our nation’s military veterans represent the top talent this country has to offer. They bring meaningful skills to the workplace and are assets to our company. We encourage U.S. Military Veterans to apply. Körber Supply Chain is an Affirmative Action/Equal Employment Opportunity Employer Minority/Female/Disabled/ Veteran #Remote We believe the future is better when supply chains work better. This can only be achieved when we prioritize diversity, equity, and inclusion. It’s better for our people, better for our business, and better for the world. That’s why at Infios we cultivate and celebrate our colleagues’ experiences and perspectives, whether they look, think, move, believe, or love differently than us. We are committed to fostering a diverse and inclusive work environment and pride ourselves on being an equal opportunity employer. We encourage people from diverse backgrounds to apply and all qualified applicants will receive equal consideration for employment without regard to gender and identity, age, race, religion, ethnicity, ancestry, sexual orientation or expression, disability, or veteran status. Seniority level Entry level Employment type Full-time Job function Other Industries Software Development #J-18808-Ljbffr
Customer Success Manager
Posted 1 day ago
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Join to apply for the Customer Success Manager role at Smartwyre Join to apply for the Customer Success Manager role at Smartwyre Get AI-powered advice on this job and more exclusive features. About Smartwyre Founded in 2018, Smartwyre is a venture-financed SaaS business delivering enterprise software to large agricultural businesses, operating in a $400 billion global industry. With an estimated 5 million farmers and over 5,000 distributors globally, Smartwyre works across the agricultural supply chain, from large corporations to local farms. Presently, we work from the United States, United Kingdom, Europe, and South America. About Smartwyre Founded in 2018, Smartwyre is a venture-financed SaaS business delivering enterprise software to large agricultural businesses, operating in a $00 billion global industry. With an estimated 5 million farmers and over 5,000 distributors globally, Smartwyre works across the agricultural supply chain, from large corporations to local farms. Presently, we work from the United States, United Kingdom, Europe, and South America. We are building a B2B SaaS platform to network together the commercial operations of the companies that supply the world’s farmers with seeds, fertilizer, chemicals, and services, with their target markets being the United States, Europe, and Latin America. We aim to first offer SaaS applications to solve key commercial pain points (pricing, costing, quoting), then network these companies using a common data platform (transactional data exchange, product information publication, people networking, and user analytics), and finally empower the network to facilitate new business model amongst network participants. About The Role As a Customer Success Manager, you’ll be a member of our Customer Success team working directly with Smartwyre customers to address customer questions and resolve open issues. You’ll work directly in our software and use your super-user knowledge to help customer engage and use our software effectively. You will use your passion for customer advocacy to provide continuous feedback to our Product, Engineering, and Professional Services teams so we can better serve our customers. Location: United States, Remote (preference for Denver, CO, Raleigh-Durham, NC, Minneapolis, MN) What You'll Do Customer management: deliver a positive customer experience by assessing customer needs and working with internal teams to exceed customer expectations Engagement growth: drive continued engagement growth by helping customers use our software to drive value Strategic thinking: think creatively to identify new ways our customers can create new growth from our software Experience 3-5+ years of experience in a customer-facing software experience, preferably in the software, agriculture, manufacturing, or distribution industries A keen passion for detail-oriented work – using your curiosity to use our software to enable value for customers Proven ability to relate to customers, helping them use software to drive change and improve business results Strong track record building alignment and relationships with business users in large and small enterprises Excellent oral and written communication and presentation skills Ability to prioritize and manage time effectively – prioritizing key tasks that make the most impact Benefits Competitive salary Private Health (UK - BUPA) / Competitive Health Insurance (US) Short Term / Long Term Disability Cover (US) Critical Illness and Income Protection (UK) Self-directed PTO Flexible Work Location Flexible Hours Pension (UK) / 401k (US) Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Software Development Referrals increase your chances of interviewing at Smartwyre by 2x Sign in to set job alerts for “Customer Success Manager” roles. Austin, Texas Metropolitan Area 5 days ago United States $100,000.00-$1 0,000.00 3 weeks ago United States 75,000.00- 95,000.00 1 week ago United States 80,000.00- 100,000.00 2 days ago United States 75,000.00- 85,000.00 2 weeks ago United States 65,000.00- 75,000.00 6 days ago United States 90,000.00- 115,000.00 3 weeks ago United States 120,000.00- 168,750.00 6 days ago Client Success Manager - Remote (Pacific or Mountain Time) United States 140,000.00- 140,000.00 4 weeks ago United States 90,000.00- 125,000.00 1 week ago United States 89,000.00- 115,000.00 1 week ago United States 55,000.00- 60,000.00 1 week ago Customer Success Manager (Higher Education) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Customer Success Manager
Posted 1 day ago
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Get AI-powered advice on this job and more exclusive features. This range is provided by Calabrio, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $80,000.00/yr - $0,000.00/yr Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience - where every interaction becomes an opportunity, and every insight drives meaningful change. Introducing Calabrio - The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed. Calabrio is seeking a high touch, enterprise level Customer Success Manager to join our growing Revenue organization! In this role, the CSM is directly accountable for your customers' successful product deployment, adoption, retention, and advocacy. The right candidate is an expert relationship builder and deeply understands their customers' business models, core problems, and critical use cases. If you are technically savvy, love building relationships, are solutions oriented, thrive on wowing customers, and will go above-and-beyond to serve our customers, this role is for you! What you'll be doing: Customer Engagement Business partner to the customer Present to stakeholders the opportunities and usage of the contact center. Engaged with all levels in the customer business Stakeholder mapping and decision maker analysis. Close relationships with all identified Expansion of thinking and progressive strategies within the contact center Adoption of Product Drive adoption to Calabrio products to insure depth of knowledge and expansion within the product portfolio Tie together the needs of the customer with the solutions of the product suite Recommend next steps / long term strategies Sales Identify and close upsell / cross sell opportunities Retain & renew customers Create advocates for Calabrio; Referenceable accounts, case study participants, etc Internal Influencer Partner across internal Calabrio experts to provide additional consulting / sales / demonstration of products. Know when to pull in experts Requirements Bachelor's degree or equivalent, relevant working experience 5+ years of Account Management, Business Development, Customer Success or similar background, preferably within a SaaS organization Knowledge and experience of the contact center space, 1 or more of the WFO products (WFM, QM, Analytics or Reporting) Consultative style and approach. Ability to understand needs of customer and translate into practical application(s) Sales solutions - identify needs and support the expansion of the customer Ability to forecast expansion opportunities and business impact Internal influence, collaboration to achieve results Financial & contract acumen to manage core accounts, account receivables, terms and conditions of contracts Proactive and professional communication Benefits You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: Global team recognized for their passion for innovation. Innovative product culture and project exposure. Training and development from industry-leading experts. Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement. We offer market competitive pay and benefits based upon the candidate's skills, experience, and qualifications. Starting rate of pay for this salaried position is targeted at 80,000 annually Our Power is Our People , driven by Our Core Values: Relentless Innovation: Kick status in the quo. Customer Obsessed: Put the customer first. Always. Results Matter: Take action that impacts. Every day. Ignited by Our Diversity: Invite inspiration from everyone. What we value most.workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you'll feel motivated and truly excited to come to work! About Calabrio: Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. Awards & Accolades: Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We've been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplaces, Great Place to Work UK, named one of BC's Top Employers, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal. Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success. We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio's application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant's requested accommodation with those individuals who have a specific need to know such information. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Technology, Information and Internet Referrals increase your chances of interviewing at Calabrio, Inc. by 2x Get notified about new Customer Success Manager jobs in Minneapolis, MN . Minneapolis, MN 105,000.00- 115,000.00 1 week ago Minneapolis, MN 68,200.00- 96,325.00 14 hours ago Minneapolis, MN 104,300.00- 193,700.00 14 hours ago Remote Executive Level Relationship Manager/ Customer Success Manager Customer Success Manager, CoCounsel (State & Local Courts) Eagan, MN 104,300.00- 193,700.00 1 week ago Minneapolis, MN 73,000.00- 144,000.00 5 days ago Minneapolis, MN 130,000.00- 170,000.00 4 weeks ago National Institutional Account Executive (Remote) National Institutional Account Executive (Remote) Consumer Packaged Goods Regional Strategic Account Manager-Food and Beverage Minneapolis, MN 180,000.00- 270,000.00 2 days ago Project Manager – Marketing & Communications St Paul, MN $6 ,000.00- 72,000.00 2 hours ago Greater Minneapolis-St. Paul Area 63,000.00- 85,000.00 1 month ago Minneapolis, MN 77,000.00- 90,000.00 4 hours ago Minneapolis, MN 70,000.00- 90,000.00 2 weeks ago Staff Product Manager, Consumer Account Management United States 100,000.00- 125,000.00 1 week ago Minneapolis, MN 70,000.00- 90,000.00 1 month ago Senior Technical Program Manager - Workday Financial Management (REMOTE) Minneapolis, MN 130,000.00- 260,000.00 1 week ago Applications Engineer – Commercial Pilots Remote Project Manager - Greenfield Product Launch (Home Inspection) Greater Minneapolis-St. Paul Area $1 2,500.00- 162,500.00 1 week ago Sr. Pricing Strategy Global Program Manager (REMOTE - US/Outside US) St Paul, MN 85,000.00- 120,000.00 14 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Customer Success Advocate Sr
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Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The Customer Success Advocate Sr is a customer facing role aligned to our Inside and Mid-Market Customer Segment. Revenue retention for the Inside/Mid-Market customer base will be at the forefront of this role, along with strict adherence to activity metrics to ensure alignment with Customer Success objectives. The Customer Success Advocate Sr role will also require the successful individual have the ability to act in a mentor/leadership capacity, and ensure they are prepared to actively engage and participate to solidify and grow those skills.
**The Main Responsibilities**
+ Subject Matter Expertise - Act as a subject matter expert on a specific topic or process and provide insight and review for the team members, including specific opportunities to present in regional and all hands discussions and to leadership. This SME responsibility would be documented and reviewed with leadership as part of performance.
+ Mentor/Training/Coaching Expectations - The Customer Success Advocate Sr will participate in an active mentorship either on their own team or peer team for new hires and/or select Customer Success Advocates. Assignment as mentor would be documented and reviewed with goals and expectations to gauge effectiveness. Training opportunities will be presented to the Customer Success Advocate Sr to advance presentation and growth for both the individual and team members.
+ Project Based Activity - Engagement in an ad hoc project(s) as required to showcase analytical and or ability to provide valuable feedback to CS ecosystem or leadership.
+ Account Based Activity - Lead CS Engagement on a high interaction account (DSR, for example) that requires daily intervention, meetings, customer, and sales facing requests, etc.
+ Handles highly complex renewal and upgrade / upsell opportunities and other requests with little to no input or assistance from management or peers.
+ Completes all required training activity in a timely manner without additional follow up
+ Escalation Management as part of individual base of accounts or team when additional assistance is required
+ Timely manage all activity parameters (i.e., Gainsight) to ensure Customer Success objectives are clearly met. Utilize health indicators to proactively address relevant issues with customers.
+ Complex account base mix - The Customer Success Advocate Sr will have responsibility for accounts that require higher touch/complexity level (i.e., accounts billing >10K will be scaled toward Customer Success Advocate Sr, while Inside accounts will be fewer)
+ Implement Customer Success Plans and Identify and qualify opportunity for expansion with partnership with Sales as necessary
+ Implement Revenue Retention and growth strategies and execute repeatable, consistent renewal and MAC methodology, month over month
+ Manage risk to Customer's success by identifying root causes and protect revenue by churn and disconnect mitigation, timely rerate/renewal of expired contracts, as well as billing credit mitigation
**What We Look For in a Candidate**
5+years of customer success or account management experience
Experience managing Inside and/or Mid-Market accounts
Ability to manage accounts end-to-end without intervention from Sales counterparts (i.e., CS Only accounts)
Ability to meet stated targets (Retention, MRR, Write-down, Gainsight activity) consistently
Ability to manage a robust funnel of Retention, Product Migration, and MAC opportunities; as well as keeping funnel managed and cultivated month over month
Education:
Bachelor's degree in related field (Marketing, Sales, Business Admin, Communications, Telecom, etc.) or commensurate experience
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$62,843 - $3,790 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
65,993 - 87,980 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
69,132 - 92,169 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits ( Bonus Structure
#LI-JB1
Requisition #: 338815
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
07/30/2025
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Graduate Customer Success Manager
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Job Description
Join to apply for the Graduate Customer Success Manager role at Canonical 2 months ago Be among the first 25 applicants Join to apply for the Graduate Customer Success Manager role at Canonical The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer's objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap. We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications. This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions. Location: This role will be based remotely worldwide. What your day will look like A strong focus on supporting customers by finding solutions to ticket requests. Enrich documentation about problem solving, Q&A, onboarding materials. Drive campaigns targeting multiple customers through digital touch-points and activities. Identify high potential as well as high risk customers from newly onboarded users or customers Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives. Engage with your portfolio of customers to ensure risk identification Collect feedback from customers and format them for review by the product team What we are looking for in you Customer-facing experience An empathetic individual with a natural drive to help others Passion for technology, infrastructure and Ubuntu in particular is a must Excellent presentation skills Strong organisational skills, ability to structure and constantly update documentation A team player capable of interacting with all departments internally Additional skills that you might also bring We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us! What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004! Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues from your team and others Priority Pass for travel and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Software Development Referrals increase your chances of interviewing at Canonical by 2x Sign in to set job alerts for “Customer Success Manager” roles. 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Customer Success Program Manager
Posted today
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Job Description
Vumedi is the largest video education platform for doctors worldwide, dedicated to advancing medical education through innovative video-based learning. Our mission is to empower healthcare professionals by providing them with access to the latest clinical knowledge and surgical techniques from experts around the globe. We curate a vast library of high-quality educational content, enabling users to enhance their skills, stay informed about industry trends, and improve patient outcomes. We are headquartered in Oakland, CA, and have additional offices in Minneapolis, MN, and Zagreb, Croatia.
What you'll do:
- Manage customer programs and accounts, ensuring high levels of satisfaction and engagement.
- Drive process improvements, reducing inefficiencies and optimizing customer program execution.
- Collaborate with cross-functional teams, including customer success, sales, product and engineering to align program objectives.
- Participate in strategic initiatives that enhance customer support, streamline operations, and drive revenue growth.
- Utilize critical thinking to troubleshoot issues and implement effective solutions.
- Develop technical solutions to meet client needs, leveraging data-driven insights to enhance performance.
- Able to work independently and have superior time management skills and experience managing complex projects with multiple deliverables and stakeholders.
- Detail-oriented and understand the importance of thorough documentation
- Able to understand complex data sets and turn them into client insights
- Eager to learn about the evolving healthcare trends and proactive in finding creative ways to deliver solutions to customers
- Empathetic to customers' needs and care deeply about helping them achieve their goals
- A self-starter; you are confident in an autonomous environment and have the capacity to make informed decisions and guide our customers to success
- 3+ years operational, project management or analytical experience
- Exceptional communications skills
- Excellent analytical skills and the ability to understand data
- Positive attitude and ability to build strong working relationships with others
- Career changing opportunity to help build a healthcare startup with an exponentially growing viewership
- Make a direct impact in the growth of the company
- Be a part of a company that is beloved by doctors and improves patient care every day
This is a hybrid role, working 3 days a week (Monday, Wednesday, and Friday) in our Minneapolis office.
Learn more about Vumedi
Customer Success Technical Architect
Posted 1 day ago
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Job Description
Remote, United States
**Employment Type:**
FullTime
**Location Type:**
Remote
**Department**
Job Fairs & Work Programs, Skillbridge
**Overview**
We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.
It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.
One Confluent. One Team. One Data Streaming Platform.
**About the Role:**
Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a trusted technical advisor and advocate to work with our customers. The primary objective of this role is to ensure the success, retention & expansion of our customers by providing technical guidance, including best practices, for the Confluent product suite. You will partner with others in Customer Solutions as well as cross-functional divisions such as Sales, Product Management and Engineering to help our customers accelerate time to value, maximize product consumption and achieve their overall business objectives.
The CSTA role is both deeply technical and commercial in nature. You will leverage a technical background (e.g. AppDev, SysAdmin, Distributed Computing) to advise customers on their architectures, including patterns & strategies for operating and maturing their Confluent subscription. You will also utilize relationship management skills & industry experience to guide the customer on how they can best achieve their business goals and value-based outcomes via their Confluent investment.
In this role, you will have the opportunity to build broad experience with Kafka, Flink and Confluent IP as well as gain an understanding of complementary and competitive technologies. You will work with a variety of organizations ranging from new start-ups to large enterprise customers. Throughout these interactions, you will build strong relationships, ensure exemplary delivery standards, and have a lot of fun helping our customers build state-of-the-art data streaming platforms!
**What You Will Do:**
+ Champion and advocate for the customer within Confluent. You will be the technical voice of the customer and will leverage learned technical insights & perspective while coordinating between Confluent Sales, Product, Services, Support and Training teams to drive technical success.
+ Identify customer technical objections and develop strategies to address those blockers to adoption.'
+ Proactively support customers through technical lifecycle activities such as architecture planning, cluster & security design, monitoring & automation; review & provide guidance on upgrade or migration plans, platform & application hardening ideas and high availability design.
+ Guide customers up the data streaming maturity curve through recommendations on advanced technical topics (e.g. data mesh, stream processing, utilization optimization & performance tuning)
+ Develop and present periodic customer reviews, including analysis of technical health and operational performance, to Confluent senior management.
+ Document and transfer knowledge to customers and internal teams. This assists customers in advancing their knowledge & abilities on their own, while also helping Technical Support
+ Engineers and Professional Services teams better serve your customers.
+ Leverage knowledge of your customer environments and use cases to influence the roadmap of Confluent products.
+ When necessary, roll up your sleeves and dig in to help address customer issues alongside Confluent Technical Support Engineers and Core Engineering.
**What You Will Bring:**
+ Excellent communication and presentation skills
+ Excellent interpersonal skills, customer-centric attitude, ability to deal with critical customer situations
+ Strong service delivery, time, project and priority management skillsExperience in project financial fundamentals
+ Love for work in a fast growing and dynamic environment and ability to keep pace with constant change
+ Demonstrated success in a technical Field role for a product / SaaS company with enterprise customers
+ Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; self-starter who loves a fast-paced environment
+ Excellent interpersonal & communication skills and an ability to concisely explain tricky issues and complex solutions to a variety of personas
+ Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention
+ Collaborative spirit, outstanding consulting & relationship management skills and ability to rapidly switch context
+ Hands on knowledge of one or more key cloud vendors (AWS, GCP and Azure)
+ Solid understanding of cloud networking and security technologies (e.g. VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.)
+ Ability to learn new technologies quickly, as well as a strong interest in doing so!
**What Gives You an Edge:**
+ )
+ Experience with Apache Flink
+ Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc
+ Experience prototyping and analyzing code for client solutions in multiple languages (e.g. Java, Python, Go, etc.)
+ Experience with Java Virtual Machine (JVM) tuning and troubleshooting
+ Experience with operating Linux, you know how to configure, tune and troubleshoot both RedHat & Debian based distributions
**Ready to build what's next? Let's get in motion.**
**Come As You Are**
Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.
We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.