52 Customer Relationship Management jobs in Burnsville

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more. many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.
_John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability._
**_Primary Location:_** _United States (US) - Colorado - Denver_
**_Function:_** _Customer Experience (CA)_
**_Title:_** _Customer Success Manager - _
**_Onsite/Remote:_** _Remote Position_
_This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change._
**Your Responsibilities**
As a **Customer Success Manager** for **Deere & Company World Headquarters** working remotely in **Denver, Portland, Phoenix or Minneapolis,** you will:
+ Manage customer accounts
+ Consult customers to drive return on investment and improve their overall experience
+ Build, maintain and leverage strong relationships with both business and technical decision makers within each customer
+ Sell performance upgrade kits, technologies, machines and aftermarket offerings
+ Build dealer capabilities around digital products and technologies to weave them into the selling processes.
+ Help the customer win while delivering best-in-class renewal rates
+ Create new templates and tools to guide the customer through the journey by overseeing and owning the following customer lifecycle steps: onboarding, implementation, adoption and renewal
+ Serve as a customer advocate within John Deere, championing changes to the product and internal processes that will increase usage, renewal and revenue
VISA Sponsorship is NOT available for this position
**What Skills You Need**
+ 5 or more years working with Ag or Construction dealers and customers
+ 5 or more years of effective communications skills; written, verbal and presentation
+ Construction product and technology knowledge
+ Ability to work autonomously
+ Ability to leverage data and analytics into the sales process
+ Willingness and ability to travel domestically and/or internationally up to 75%
**What Makes You Stand Out**
+ Site development, underground, or mining production system knowledge
+ 2 or more years of Account Management
**Education**
Ideally, you will have a degree or equivalent related work experience in the following:
+ Bachelor's Degree in a Business/Management, Marketing, AG/Construction Management, Engineering or equivalent related work experience
**What You'll Get**
At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:
+ Flexible work arrangements
+ Highly competitive base pay and performance bonuses
+ Savings & Retirement benefits (401K and Defined Contribution)
+ Healthcare benefits with a generous company contribution in the Health Savings Account
+ Adoption assistance
+ Employee Assistance Programs
+ Tuition assistance
+ Fitness subsidies and on-site gyms at specific Deere locations
+ Charitable contribution match
+ Employee Purchase Plan & numerous discount programs for personal use
$107,400.00 - $161,088.00 + Benefits
Follow this link to learn more about our Total Rewards Package be 18 years of age or older to apply
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.
ACA Section 1557 Nondiscrimination Notice
_The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability._

**We believe in the power and joy of learning**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values inclusion, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see .
Location: Remote or Hybrid (Territory-Based)
**ABOUT THE ROLE**
As a Manager, Customer Success, you will play a dual role-serving as a strategic individual contributor while also supporting team-level initiatives and best practices. You'll be part of leading a regionally aligned team focused on delivering exceptional outcomes for both customers and the business. Your work will span the full customer journey-from acquisition to implementation, engagement, and renewal-ensuring every district becomes a lasting partner.
In addition to managing a portfolio of top-revenue Core and Gale adoptions, you'll contribute to team success by mentoring peers, sharing insights, and helping refine processes that drive scalable impact. You'll collaborate closely with sales, training, and support teams to ensure seamless customer experiences and measurable results.
**What You'll Do Here:**
**Customer Acquisition & Onboarding**
+ Partner with sales to support pre-sale discovery, messaging, and success planning
+ Help districts understand the value of Core and Gale solutions and how they align with instructional goals
+ Lead onboarding and implementation, ensuring a smooth transition and early success
**Strategic Account Management**
+ Serve as the quarterback for large adoptions-coordinating internal teams and district stakeholders
+ Build strong relationships with district leaders and align product use with their strategic priorities
+ Monitor usage data and feedback to drive engagement and identify opportunities for growth
**Tiered Engagement Model**
**High Touch Adoptions**
+ Conduct quarterly or monthly partnership meetings
+ Deliver custom monthly outreach, training, and support
**Medium Touch Adoptions**
+ Conduct 1-2 strategic check-ins per year
+ Provide scaled outreach and onboarding support as capacity allows
**Low Touch / Scaled Adoptions**
+ Deliver curated content via newsletters, webinars, and asynchronous resources
+ Promote self-service enablement
**Retention & Expansion**
+ Strategically drive renewals and seat expansion by demonstrating value and aligning with district goals
+ Identify and act on opportunities to increase adoption footprint within districts
+ Advocate for the customer internally and ensure a seamless, high-impact experience
**Team & Process Leadership**
+ Share best practices and insights to improve team workflows and customer outcomes
+ Support onboarding and coaching of team members
+ Contribute to cross-functional initiatives that enhance the customer success experience
**What You'll Need:**
+ 3+ years of experience in customer success, account management, or educational consulting
+ Strong understanding of the K-12 education landscape and instructional technology
+ Proven ability to drive business outcomes while delivering outstanding customer experiences
+ Excellent communication, presentation, and relationship-building skills
+ Proficiency with CRM systems, virtual meeting tools, and EdTech platforms
**Preferred**
+ Background in education or EdTech
+ Experience with digital content platforms (e.g., Gale)
+ Background in instructional design or professional development for educators
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$67,100.00 - $87,500.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**

**Job Description Summary**
GE Vernova brings together GE's portfolio of energy businesses including Power, Wind, Electrification and Digital businesses. With focus, GE Vernova is accelerating the path to more reliablale, affordable and sustainable energy, while helping our customer power economies and deliver the electricity that is vital to health, safety, security and improved quality of life.
As a Customer Success Manager (CSM) at GE Vernova, you will play a critical role in driving the success of our utility and energy clients by serving as the primary advocate and a central point of contact between the customer and GE Vernova's Grid Software organization. You will be responsible for developing a deep understanding of our products and the customer's business and technical environment, enabling you to guide clients in achieving maximum value from our solutions. You'll bring strong customer empathy, a passion for client success, and a focus on ensuring successful customer outcomes-delivering measurable value that aligns with our customers' operational goals and strategic priorities.
**Job Description**
**Roles and Responsibilities**
+ **Customer Advocacy & Relationship Management**
+ Serve as the primary technical relationship owner post-deployment, ensuring ongoing alignment with the customer's business objectives.
+ Act as the first point of escalation for customer issues, coordinating with cross-functional teams to ensure timely and satisfactory resolution.
+ Build strong executive and operational relationships within customer organizations, positioning GE Vernova as a trusted partner.
+ **Product Expertise & Use Case Alignment**
+ Develop and maintain deep product knowledge across GE Vernova's Grid Software portfolio.
+ Collaborate with customers to understand their operational use cases and ensure proper solution adoption, configuration, and utilization.
+ Translate complex technical features into business value and ensure alignment with customer goals and desired outcomes.
+ **Lifecycle Management & Customer Outcomes**
+ Monitor customer health, proactively identifying risks to retention and opportunities for expansion.
+ Drive successful customer outcomes by aligning internal resources to deliver value and results across the customer lifecycle.
+ Lead regular check-ins, business reviews, and success planning sessions with customers.
+ Support renewals by demonstrating value delivered and ensuring customer satisfaction.
+ **Issue Resolution & Continuous Improvement**
+ Help lead Root Cause Analysis (RCA) efforts following critical issues or escalations, ensuring learnings are captured and applied to standard work to drive continuous improvement.
+ Partner with Support, Engineering, and Product teams to prevent recurrence and enhance the customer experience.
+ **Internal Collaboration & Feedback Loop**
+ Act as the internal voice of the customer, channeling feedback to Product, Engineering, Support, and other internal stakeholders.
+ Coordinate cross-functional efforts to address customer challenges and enhance the overall experience.
+ Contribute to the development of best practices and scalable customer success strategies.
**Required Qualifications**
+ Bachelor's degree in Engineering, Computer Science, Business, or a related field
+ 7+ years of experience in customer success, account management, or technical consulting-preferably within the energy, utilities, or enterprise software sectors.
+ Strong technical acumen with the ability to quickly learn and articulate complex software solutions.
**Desired Characteristics**
+ Work From Home within a major market in the **Eastern Region** of the United States of America.
+ Strong oral and written communication skills.
+ Strong interpersonal and leadership skills.
+ Demonstrated ability to analyze and resolve problems.
+ Demonstrated ability to lead programs / projects.
+ Ability to document, plan, market, and execute programs.
+ Established project management skills.
#LI-SG1
**Additional Information**
The salary range for this position is $129,600.00 - $162,000.00 USD. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for 20% variable incentive compensation.
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
**Additional Information**
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** No
#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

**Customer Success Manager**
Remote
**What You Will Be Doing**
+ Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled.
+ Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey.
+ Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews.
+ Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers.
+ Understand our customers' organizational structure and develop relationships with key business stakeholders.s
+ Understand our customers' business and link customer goals to compelling solutions to be delivered.
+ Proactively assist in problem resolution, both internally and externally
+ Maintain accurate records, including detailed documentation of customer service actions and discussions.
+ Escalate issues appropriately to Services, Support, Product, etc.
+ Develop compelling recommendations with strong close rates for add-on business.
+ Invest in developing both yourself and others, and contribute to organizational efforts as required.
**Your Qualifications**
+ 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field
+ Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives
+ Proven ability to work in a fluid environment, with limited processes
+ Excellent communication and presentation skills directed at both business-oriented and technical audiences
**A few things we have to offer:**
+ Compensation: $75,000 - $100,000 + Bonus potential
+ Great Healthcare + Dental + Vision
+ Flexible PTO
+ Culture of support, encouraging Life-Work balance
+ 401k match
+ FSA and HSA options
+ Employee Assistance Program
+ Paid Parental Leave
+ Representing a company with 4,000+ clients and a 99% retention rate
+ Accelerated title and salary growth potential
+ A fun and energetic work environment that makes you excited to go to work every day
_Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law._
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Our client is seeking a proactive and relationship-driven Customer Success Manager to join their vibrant team in **Minneapolis, Minnesota, US**. This role is dedicated to ensuring our clients achieve their desired outcomes while using our products and services. You will be the primary point of contact for a portfolio of clients, fostering strong relationships, driving adoption, and identifying opportunities for growth and expansion. The ideal candidate is passionate about customer advocacy, possesses excellent communication skills, and has a deep understanding of client needs.

Responsibilities:

• Onboard new clients, ensuring a smooth transition and successful initial adoption of our solutions.
• Develop a deep understanding of each client's business goals and objectives.
• Proactively engage with clients to monitor their usage, identify potential challenges, and provide timely solutions.
• Conduct regular business reviews (QBRs) with clients to demonstrate value, discuss performance, and identify expansion opportunities.
• Act as the voice of the customer internally, advocating for their needs and providing feedback to product, sales, and marketing teams.
• Drive customer retention and minimize churn by building strong, long-term relationships.
• Identify opportunities for upselling and cross-selling relevant products and services.
• Troubleshoot and resolve client issues, escalating to relevant departments when necessary.
• Develop and execute customer success plans tailored to individual client needs.
• Stay up-to-date with product enhancements and industry best practices.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 3-5 years of experience in customer success, account management, client services, or a related client-facing role.
• Proven ability to build and maintain strong client relationships.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to issue resolution.
• Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
• Ability to understand client needs and translate them into actionable insights.
• Demonstrated ability to manage multiple client accounts simultaneously.
• A passion for helping customers succeed and a commitment to delivering exceptional service.
• Familiarity with (mention specific industry if applicable, e.g., SaaS, FinTech) is a plus.

This position is based in our **Minneapolis, Minnesota, US** office and requires in-person collaboration. We offer a competitive compensation package, benefits, and a supportive work environment.

Our client is seeking a proactive and client-focused Customer Success Manager to join their growing team in Minneapolis, Minnesota . This role is instrumental in fostering long-term relationships with clients, ensuring they maximize the value derived from our client's products and services. You will act as a primary point of contact post-sale, guiding clients through onboarding, adoption, and ongoing engagement. Responsibilities include understanding client business objectives, identifying opportunities for upselling or cross-selling, and proactively addressing any potential churn risks. The ideal candidate possesses exceptional communication and interpersonal skills, with a proven track record in account management or customer success. You will collaborate closely with sales, product, and support teams to ensure a seamless customer experience. This hybrid role requires a balance of in-office collaboration and remote work flexibility. Key duties involve conducting regular check-ins with clients, developing success plans, and gathering feedback to inform product development. You will also be responsible for tracking key client metrics and reporting on account health. A deep understanding of the client's industry and business challenges is essential for providing tailored solutions. This position offers a fantastic opportunity to impact client retention and growth, working within a supportive and dynamic environment. We are looking for individuals who are passionate about helping others succeed and are driven by client outcomes. If you are a strategic thinker with a talent for building rapport and driving value, apply today. Your expertise will be crucial in maintaining high levels of client satisfaction and loyalty.

Our client is seeking a proactive and customer-centric Customer Success Manager to join their growing team in Minneapolis, Minnesota, US . This hybrid role combines the benefits of remote flexibility with essential in-office collaboration, allowing you to build strong relationships with both clients and internal teams. You will be responsible for ensuring that our clients maximize the value they receive from our software solutions, driving adoption, retention, and expansion. This is an excellent opportunity to work with innovative technology and make a significant impact on client satisfaction and loyalty.

Key Responsibilities:

• Develop and maintain strong, long-term relationships with a portfolio of assigned clients.
• Onboard new clients, ensuring a smooth and effective implementation of our software solutions.
• Proactively engage with clients to understand their business objectives and identify opportunities for them to leverage our products more effectively.
• Monitor client health metrics and proactively address any potential issues or churn risks.
• Conduct regular business reviews (QBRs) to showcase value and discuss future strategies.
• Act as a trusted advisor and advocate for clients within our organization, relaying feedback to product and engineering teams.
• Drive adoption of new features and product updates among the client base.
• Identify opportunities for account expansion and work with the sales team to close upsells and cross-sells.
• Develop and deliver client training materials and best practice guidance.
• Collaborate with internal teams (Sales, Support, Product) to ensure a cohesive client experience.
• Contribute to the development of customer success best practices and resources.
• This hybrid position requires candidates to be present in our client's office in Minneapolis, Minnesota, US , for key meetings and collaborative sessions, while also allowing for remote work for other tasks.

Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 3 years of experience in customer success, account management, or a related client-facing role, preferably in SaaS.
• Proven track record of managing a client portfolio, driving retention, and increasing customer lifetime value.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer success principles and best practices.
• Ability to analyze data and translate insights into actionable strategies.
• Experience with CRM software (e.g., Salesforce) and customer success platforms is a plus.
• Proficiency in conducting remote meetings and managing client relationships virtually.
• A proactive, problem-solving mindset and a passion for customer advocacy.
• Ability to work effectively in a hybrid team environment.

**Why UKG:**
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
**About the Team**
The Customer Success Engineer team at UKG is a newly established function designed to elevate the technical partnership we offer our customers. Led by a seasoned Director who is building a scalable, high-impact organization, this team is central to driving architecture-led success strategies across our product portfolio-including Pro HR/Pay, Pro Talent, Pro WFM, and Ready. You'll be joining a collaborative, cross-functional group that works closely with Sales, Product, Engineering, and Support to ensure our customers achieve measurable outcomes and long-term value.
**About the Role**
As a Lead Customer Success Engineer, you will serve as a trusted technical advisor to UKG customers, partnering with Customer Success Managers (CSMs) to deliver strategic, architecture-driven engagements. You'll help customers align their business goals with UKG's platform capabilities, guiding them through solution design, adoption strategies, and scalable best practices. This role blends deep product expertise, business acumen, and customer-facing leadership to accelerate value realization and drive retention.
**Key Responsibilities:**
+ Partner with CSMs to engage customer executives, engineers, and technical teams, translating business requirements into scalable UKG solutions.
+ Deliver 1:1 and 1:many enablement sessions, including webinars and product capability deep-dives.
+ Maintain and expand demo libraries to support scalable customer education.
+ Provide architectural guidance across configuration, integrations, data models, APIs, security, and governance.
+ Monitor and contribute to customer-facing Community groups, offering timely product guidance.
+ Lead internal enablement sessions (Empower and Enablement Hour) with training content.
+ Identify risks and design flaws during engagements, proactively recommending solutions.
+ Collaborate with CSMs to define success plans and measurable outcomes.
+ Drive adoption of features aligned to customer goals, increasing satisfaction and utilization.
+ Surface expansion opportunities by identifying unmet needs aligned with UKG offerings.
+ Influence product roadmaps by escalating customer feedback to internal teams.
+ Create and share best practices, architecture playbooks, and success accelerators.
+ Contribute to internal knowledge-sharing through whitepapers and reference architectures.
+ Stay current with UKG product capabilities and industry trends to embed innovation into strategies.
+ Represent UKG as a subject-matter expert in workshops, advisory boards, and executive briefings.
**About You**
**Basic Qualifications:**
+ 7+ years of experience implementing UKG products.
+ Proven ability to connect business outcomes with technical design.
+ Strong communication skills with the ability to engage both executives and technical stakeholders.
+ Demonstrated success in driving customer adoption and platform value.
+ Experience leading customer-facing engagements and presenting complex concepts clearly.
+ Familiarity with architecture frameworks, integration patterns, and governance models.
**Company Overview:**
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
Equal Opportunity Employer
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
The pay range for this position is $ to $ , however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ON HIRING SCAMS
UKG will never ask you for a copy of your driver's license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined here ( .
ABOUT OUR JOB DESCRIPTIONS
All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
We are looking for an experienced Customer Success pro who thrives in a fast-paced environment. Customer success is the value organization of Datavant Life Sciences. We are accountable for driving meaningful, measurable outcomes for our customers by aligning our products and services with their strategic objectives-maximizing value, accelerating time to impact, and fostering long-term, expansive relationships. As such, we need an experienced relationship management individual who can drive success for our customers.
This role includes responsibilities for Customer Success outcomes (e.g., value realization, customer satisfaction, renewals, etc.) and activities (e.g., delivery, adoption, advocacy, retention, etc.).
**You Will:**
+ Own account management and value management for a dedicated account portfolio of up to 15 accounts in our biopharma segment, with a special focus on end-to-end accelerating value within your portfolio.
+ Lead with curiosity and dive deep into learning and understanding the goals and strategies of our customers and how our solutions and products support those goals
+ Excel in advanced program management and decision-making, balancing thoughtful analysis with speed to execution, appropriately prioritizing, and knowing when and how to escalate complex edge cases effectively
+ Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
+ Thrive in a fast-paced, continuous improvement environment, embracing gray areas and ambiguity, while seeking to drive clarity and scalability for your customers and the business
+ Work effectively with your cross-functional partners - surfacing insights that influence product and sales strategies across account teams for your portfolio accounts.
+ Take a self-service-first approach to problem solving and navigating questions internally and externally
+ Be a proven communicator and presenter with a commitment to maintaining good internal and external relationships through passion, empathy, and hard work
+ Help create a company-wide culture of customer-centricity
**What You Bring To The Table:**
+ 7+ years experience in healthcare technology and customer facing roles (required)
+ Proven ability to build deep, trust-based relationships with customer stakeholders
+ Seasoned strategic program and project manager focused on connect the dots thinking that puts client value at the center of everything
+ Skilled at expanding relationships beyond direct contacts through rapport-building
+ Demonstrated ownership of complex, high-value customer accounts
+ Strategic thinker who connects cross-customer trends to shape value propositions.
+ Effective and empathetic internal and external communication
+ Previous experiencing working in one or more of the following areas (required):
+ Experience working within RWD health analytic companies, CROs, or systems integrators in the healthcare sector
+ Application of RWD and RWE in the pharmaceutical and life sciences space
+ Understanding of drug development and/or clinical trials
#LI-BC1
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for additional variable compensation.
The estimated base salary range (not including variable pay) for this role is:
$120,000-$150,000 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here ( . Know Your Rights ( , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, ( by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here ( . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy ( .