39 Customer Relationship Management jobs in Houston

**We believe in the power and joy of learning**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values inclusion, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see .
**What you'll do here:**
+ Team management and development **:** Staffs and drives a successful culture and customer-centric team. Implements change successfully through preparing team, being clear, communicating often, and instilling confidence in the team. Sets clear performance expectations, builds crucial skills, provides ongoing coaching and support, and trains and develops team members. Engages sales programs and talent development opportunities to build a culture of continual learning, skills growth, and development.
+ Achieves Customer Retention and Sales Goals: Implements campaign strategies and drives accountability for achieving customer retention and sales growth goals through strategic territory planning, tracking team activity, tracking product usage, proactively addressing at-risk adoptions, and driving effective strategies.
+ Customer relationship management: Oversees and cultivates customer relationships, ensuring effective communication and collaboration. Partners with team to understand customer needs, challenges, and goals, and provides strategic guidance and support to retain customers and achieve upsells and conversions.
+ Cross-functional collaboration: Collaborates with external and internal partners and stakeholders including sales, marketing, product, 3rd party partners, and support teams to reduce costs to serve, proactively address gaps, implement solutions, and ensure customer needs are met. Provides insights and feedback from customers to drive product enhancements, marketing initiatives, and customer support improvements.
+ Performance measurement and reporting: Leverages key metrics to measure team performance and customer outcomes, and takes action where needed to stay on track. Regularly analyzes and reports on customer success metrics, providing insights and recommendations for continuous improvement, and proactively reports on team activities and progress towards sales goals. Builds mitigation plans where needed.
+ Customer success initiatives: Leads and drives projects and initiatives focused on achieving organizational objectives such as operational effectiveness, applying sales data and systems, optimizing team performance, improving ways of working, and strategies to retain customers and grow sales.
+ Performs other duties as needed to achieve organizational goals
**Skills you will need here:**
+ Proven experience in customer success or account management roles; bachelor's degree preferred or minimum of 5 years of experience without a college degree
+ Prior leadership experience leading initiatives, projects, or teams and implementing effectively
+ Results-driven mentality with a focus on customer satisfaction and sales growth and record of achieving team goals and objectives
+ Ability to build successful culture where team is supported, motivated, and focused on skills development to enable goal achievement
+ Record of leading change effectively
+ Experience with eLearning and online homework digital solutions/platforms highly preferred
+ Experience with CRM systems with ability to grasp technical concepts and capable of mastering new operating and digital platforms/systems
+ Strong communication skills, written and verbal to effectively lead teams and engage customers
+ Ability to collaborate and influence cross-functional teams
+ Analytical skills to measure and report on team performance and customer success metrics
Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$88,600.00 - $115,200.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**

Emerson is seeking a dynamic Customer Success Engineer based in Stafford, Texas, to support customers in fully integrating and unlocking the value of our Pressure Relief Valve (PRV) monitoring solutions within their process automation systems. This role will focus on providing outstanding onboarding, training, and system integration, ensuring a smooth and successful adoption of our PRV monitoring technologies across key industries such as oil & gas, chemicals, power generation, and refining!
**In This Role, Your Responsibilities Will Be:**
+ Assist customers in implementing, integrating, and optimizing PRV monitoring solutions, guiding them through FAT, SAT, and commissioning, while providing standard methodologies for real-time valve diagnostics, remote monitoring, and predictive maintenance.
+ Collaborate with customers to align PRV monitoring data with operational goals such as safety, reliability, and efficiency, while monitoring adoption trends and proactively addressing integration challenges to ensure customer success.
+ Develop and deliver customer training programs on PRV monitoring system setup, data interpretation, and predictive maintenance strategies, while crafting and maintaining user documentation, training guides, and tutorial videos.
+ Assist customers in integrating PRV monitoring solutions with DCS, SCADA, PLCs, and asset management platforms, and support pilot projects and proof-of-concept implementations to demonstrate system value and scalability.
+ Act as a trusted advisor to ensure customers improve the value and reliability of their valve monitoring investments, assist in using PRV health diagnostics, failure prediction, and remote performance tracking to improve uptime, and gather and analyze customer feedback to identify usability improvements and performance enhancements.
+ Collaborate with engineering and product teams to solve adoption challenges and refine system functionality based on customer feedback and performance data.
+ Define and track key adoption success metrics such as system utilization, predictive maintenance benefits, and ROI, and identify trends in adoption barriers to provide recommendations for product improvements and new product development (NPD).
+ Support the development of customer success case studies that highlight improvements achieved through valve monitoring, showcasing the benefits and ROI to drive further adoption and continuous product refinement.
**Who You Are:**
Quickly and decisively take action in fast-changing, unpredictable situations. Persist in accomplishing objectives despite obstacles and setbacks. Actively listens and checks for understanding. Provides timely and helpful information to others across the organization. Deals comfortably with the uncertainty of change!
**For This Role, You Will Need:**
+ Bachelor's degree in Electric Engineering, Industrial Automation, Instrumentation, or a related technical field.
+ 2+ years of experience in process automation, instrumentation, or customer support roles.
+ Excellent communication skills to engage with technical and non-technical collaborators.
**Preferred Qualifications That Set You Apart:**
+ Good understanding of DCS, SCADA, PLCs, instrumentation, and industrial communication protocols (Modbus, OPC-UA, HART, WiHART, etc.).
+ Experience working with control valves, pressure relief valves, or smart valve monitoring systems.
+ Familiarity with predictive maintenance, asset performance monitoring, and industrial data analytics.
+ Ability to analyze valve performance data and process trends to optimize adoption strategies.
+ Experience with customer training, onboarding, and post-sales technical support in an industrial setting.
**Our Culture & Commitment to You:**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Learn more about our Culture & Values ( .
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
**Work Authorization**
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
**Equal Opportunity Employer**
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
**Accessibility Assistance or Accommodation**
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .
**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
**No calls or agencies please.**
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Our client is seeking a proactive and client-focused Customer Success Manager to join their expanding team. This fully remote role is dedicated to ensuring clients derive maximum value from our client's products and services. You will be the primary point of contact for a portfolio of clients, fostering strong relationships, driving adoption, and ensuring high levels of satisfaction and retention. The ideal candidate has a strong understanding of client needs, excellent communication skills, and a proven track record in account management or customer support within a SaaS environment.

Responsibilities:

• Onboard new clients, guiding them through setup and initial product usage.
• Develop a deep understanding of client goals and business objectives.
• Proactively engage with clients to ensure they are leveraging the platform effectively.
• Monitor client health and identify at-risk accounts, developing retention strategies.
• Conduct regular check-ins and business reviews with clients.
• Educate clients on new features and best practices.
• Serve as a liaison between clients and internal teams (e.g., Sales, Product, Support).
• Identify opportunities for upselling and cross-selling.
• Gather client feedback and advocate for client needs internally.
• Track key customer success metrics and report on client status.
• Contribute to the development of customer success resources and playbooks.

Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 3-5 years of experience in Customer Success, Account Management, or a related client-facing role, preferably in SaaS.
• Proven ability to manage a client portfolio and build strong, long-term relationships.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to client issues.
• Experience with CRM software (e.g., Salesforce) and customer success platforms.
• Ability to work independently and manage time effectively in a remote setting.
• A passion for helping customers succeed.
• Experience in (mention specific industry if applicable, e.g., FinTech, HealthTech) is a plus.
• Demonstrated understanding of customer lifecycle management.

This is a remote position, requiring you to be based within the US. If you are passionate about customer satisfaction and thrive in a collaborative, remote environment, this role in **Houston, Texas, US**, offers an exciting opportunity to grow with a leading company.

**We believe in the power and joy of learning**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values inclusion, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see .
**What You'll Do Here:**
As a Customer Success Account Specialist, you have a unique opportunity to champion our customers' success! As a CSAS, you will have a direct impact on the digital onboarding experience of school districts and play a crucial role in their technology success planning and onboarding.
CSAS will collaborate with internal teams and district leaders to ensure seamless communication and alignment throughout the customer journey. You will proactively engage with contacts and implement playbooks to drive subscription renewals, ensuring that our customers continue to have access to our world-class content and platforms. Oversight of sophisticated integration set-up, troubleshooting, and ongoing support, ensuring that districts have a flawless experience with our digital solutions.
Through video conferences and case tickets, CSAS will connect with districts, offering support and resolving any issues. CSAS will establish trusted relationships with IT departments, serving as a dedicated resource for their technology needs and inquiries. By working with data, CSAS will analyze data to identify areas of low engagement and implement strategies to increase usage and adoption.
**Skills you will need here:**
To excel in this role, you should possess the following qualifications:
+ Understanding of and confidence with demonstrating LMS Systems and educational technology platforms- both on the admin and user side.
+ High level of proficiency in Excel and working with large data sets - very technical. Problem solver.
+ Demonstrated ability to prioritize customer satisfaction and successfully communicate with diverse clientele. You should have a natural inclination towards building strong customer relationships and fostering trust and rapport.
+ Ability to communicate clearly in virtual engagements and in writing: Strong communication skills are essential for successfully communicating with customers and conveying information in a clear and concise manner.
+ Flexibility and adaptability to change: You should thrive in a multifaceted environment and be able to adapt quickly to changing priorities and customer needs.
+ Strong attention to detail and organizational skills: You should have a keen eye for detail and possess strong organizational skills to effectively manage multiple tasks and priorities.
+ Bachelor's degree preferred with proven track record of excellent customer service experience.
Join our ambitious team at Cengage and be part of a world-class organization that is dedicated to providing exceptional experience. Apply now and be a part of our mission to shape the future of education!
Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$19.00 - $25.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**

Our client is looking for a motivated and experienced Senior Customer Success Manager to join their growing team. This is a fully remote position, offering the opportunity to build strong, long-lasting relationships with clients from anywhere in the US. You will be responsible for ensuring that clients achieve their desired outcomes while using our client's products or services. This involves onboarding new clients, proactively identifying and addressing their needs, providing ongoing support, and driving adoption and retention. The ideal candidate thrives in an autonomous, remote work environment, demonstrating exceptional communication, problem-solving, and relationship-building skills. You will act as a trusted advisor to your clients, advocating for their needs internally and collaborating with various departments to ensure their success. Responsibilities include:

• Managing a portfolio of high-value clients, overseeing their entire customer journey.
• Developing and executing comprehensive success plans tailored to each client's business objectives.
• Conducting regular check-ins and business reviews to assess client satisfaction and identify opportunities for growth.
• Proactively identifying and mitigating client churn risks.
• Onboarding new clients smoothly and effectively, ensuring a strong start.
• Providing training and guidance on product features and best practices.
• Serving as the primary point of contact for client inquiries and escalations.
• Collaborating with sales, support, and product teams to resolve client issues and enhance the customer experience.
• Gathering client feedback and translating it into actionable insights for product improvement.
• Driving product adoption and encouraging clients to leverage the full capabilities of our offerings.

The ideal candidate will possess a Bachelor's degree, a minimum of 5 years of experience in customer success, account management, or a related client-facing role, preferably in a SaaS environment. Strong understanding of customer success principles and best practices is essential. Excellent interpersonal, communication, and presentation skills are required. This role is based in **Houston, Texas, US**, but is fully remote.

Our client is a rapidly growing SaaS company looking for a dedicated and proactive Remote Customer Success Manager to join their fully remote team. In this crucial role, you will be the primary advocate for our customers, ensuring they derive maximum value from our innovative platform. You will build strong relationships, provide exceptional support, and drive customer adoption, retention, and growth. This position requires excellent communication skills, a deep understanding of customer needs, and a passion for technology.

Responsibilities:

• Onboard new customers, guiding them through setup and initial adoption of the platform.
• Develop and maintain strong, long-term relationships with a portfolio of assigned customers.
• Proactively engage with customers to understand their business objectives and ensure our solutions align with their goals.
• Conduct regular check-ins, business reviews, and training sessions to drive engagement and value realization.
• Identify opportunities for customer expansion and upsell within your account base.
• Monitor customer health metrics and proactively address any potential churn risks.
• Act as a liaison between customers and internal teams (Sales, Product, Engineering) to address feedback and resolve issues.
• Create and manage customer success plans tailored to individual customer needs.
• Develop and share best practices, case studies, and success stories.
• Contribute to the development of customer success resources, knowledge bases, and training materials.
• Gather customer feedback to inform product development and service improvements.
• Achieve key performance indicators related to customer satisfaction, retention, and expansion.

Qualifications:

• Proven experience in Customer Success, Account Management, or a related client-facing role, preferably in a SaaS environment.
• Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly.
• Strong interpersonal skills and the ability to build rapport and trust with clients.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
• Ability to manage multiple priorities and customers simultaneously in a fast-paced, remote setting.
• A proactive, problem-solving mindset with a passion for helping customers succeed.
• Familiarity with the software development lifecycle and agile methodologies is a plus.
• Bachelor's degree or equivalent practical experience.
• Demonstrated ability to drive customer adoption and reduce churn.
• Self-motivated and disciplined, with excellent time management skills for remote work.

This is an exciting opportunity to shape the customer experience for a leading technology firm, working entirely from the comfort of your home office. If you are passionate about customer advocacy and thrive in a remote-first culture, we want to hear from you.

Our client is seeking a highly motivated and customer-centric Customer Success Manager (CSM) to join their growing team in **Houston, Texas, US**. As a CSM, you will be the primary point of contact for our clients, ensuring they derive maximum value from our cutting-edge SaaS platform. This hybrid role requires a balance of in-office collaboration and remote work flexibility, allowing you to build strong relationships with your accounts while maintaining a healthy work-life balance.

Responsibilities:

• Build and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• Proactively engage with clients to understand their business objectives and how our platform can help them achieve success.
• Conduct regular business reviews, product training sessions, and strategy calls to ensure client satisfaction and adoption.
• Monitor client health and identify opportunities for upselling or cross-selling additional services.
• Serve as the voice of the customer internally, advocating for their needs and providing feedback to product and engineering teams.
• Troubleshoot client issues and coordinate with internal support teams to ensure timely and effective resolutions.
• Develop success plans for clients, outlining key milestones and strategies for achieving their goals.
• Onboard new clients, guiding them through the implementation process and ensuring a smooth transition.
• Track key customer success metrics and report on client engagement and satisfaction.
• Contribute to the development of customer success best practices and resources.

Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 3+ years of experience in a Customer Success, Account Management, or similar client-facing role, preferably within the SaaS industry.
• Proven ability to manage a book of business, build strong client relationships, and drive customer retention and growth.
• Excellent communication, interpersonal, and presentation skills.
• Strong understanding of SaaS business models and customer lifecycle management.
• Proficiency in CRM software (e.g., Salesforce) and customer success platforms.
• Ability to analyze data and identify trends to inform client strategies.
• Proactive, problem-solving mindset with a passion for customer advocacy.
• Ability to work independently and collaboratively in a hybrid work environment.
• Familiarity with the **Houston, Texas, US** market is a plus.

This hybrid role offers a fantastic opportunity to make a real impact on client success. Our client provides a supportive work environment, competitive compensation, and benefits, along with ample opportunities for career advancement.

**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**Candidate(s) will be required to work 3 days a week in office/client site as per our Pledge to Flex return to office policy.**
**SAP is not offering relocation benefits for this role at this time.**
**SAP is not offering current or future visa sponsorship for this role at this time.**
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
**Who You'll Become**
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.
**What You'll Do**
As a CSM within the SAP Academy for Customer Success, you will be responsible to: 
+ Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.  
+ Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. 
+ Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
+ Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.
CSM focus areas:
**SAP Finance & Spend Management (F&S)** - Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.
+ S/4HANA Finance
+ Finance & Quote to Cash(Q2C)
+ Procurement
**SAP SuccessFactors (Human Capital Management - HCM)** - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management
**SAP Supply Chain Management (SCM)** - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
**SAP Customer Experience (CX)** - Knowledge of e-commerce, sales, customer service, and marketing processes.
**SAP Business Transformation Management (BTM)** - Knowledge in Business Process Management/Business Process Automation applications.
**SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC)** - Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domains.
**What You Bring**
+ 2-3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
+ Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
+ A cooperative and productive approach to working relationships, internally and externally.
+ A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
+ An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
+ A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
+ Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
+ Proficiency in English to engage with our global network.
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
**About SAP Academy for Customer Success **
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions - all while learning in a dynamic environment and earning competitive pay and benefits.
SAP's employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our **hybrid work setup** consists of **three days a week in the office or on-site with customers or partners** .
We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.
**#SAPNextGen**
**#SAPAcademyforCustomerSuccess**
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Requisition ID: | Work Area:Sales | Expected Travel: 0 - 50% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Our client is looking for a highly motivated and experienced Senior Customer Success Manager to join their fully remote team. This role is crucial for ensuring client satisfaction, driving adoption of our client's products and services, and fostering long-term relationships with key accounts. You will be responsible for onboarding new clients, providing ongoing support, proactively identifying opportunities to add value, and ensuring clients achieve their desired outcomes. The ideal candidate will possess exceptional communication, problem-solving, and relationship-building skills, with a deep understanding of customer success methodologies. You will work closely with sales, product, and support teams to advocate for customer needs and ensure a seamless customer journey. This remote-first position requires a proactive individual who can manage a portfolio of clients, drive retention, and identify expansion opportunities.

Key Responsibilities:

• Manage a portfolio of enterprise clients, ensuring high levels of satisfaction and retention.
• Develop and execute strategic account plans to maximize client value and adoption.
• Onboard new clients, guiding them through implementation and initial usage.
• Proactively engage with clients to understand their business needs and challenges.
• Provide ongoing product training and support, acting as a trusted advisor.
• Identify opportunities for upselling and cross-selling based on client needs.
• Monitor client health metrics and take proactive steps to mitigate churn risk.
• Serve as the voice of the customer internally, advocating for their needs with product and engineering teams.
• Conduct regular business reviews with clients to demonstrate value and track progress.
• Collaborate with sales and renewal teams to ensure successful contract renewals.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 5+ years of experience in customer success, account management, or a client-facing role in the SaaS industry.
• Proven track record of managing enterprise accounts and driving customer retention.
• Exceptional communication, presentation, and interpersonal skills.
• Strong understanding of customer success principles and best practices.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight).
• Proactive problem-solver with a solutions-oriented mindset.
• Ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
• Passion for technology and a commitment to client success.

This fully remote role offers a competitive salary, comprehensive benefits, and the chance to be part of a dynamic and growing company.