29 Customer Relationship Management jobs in Manassas

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:**
The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
+ Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
+ Ensure customers are technically healthy and on the most recent version of our product
+ Identify criteria for assisting your customers by using Success Plays in the Success Platform
+ Promote ServiceNow customer success stories and processes
+ Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
+ Work with ServiceNow teams to improve product adoption and increased footprint
+ Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 5+ years of experience providing customer professional services or related business support
+ **TS or SCI clearance is required for this role, and will need to be located in the Vienna, Virginia area.**
+ **Experience working within the Federal industry.**
+ Ability to provide independent comprehensive services
+ Experience resolving issues through analysis
+ Experience in working collaboratively
+ ServiceNow accreditations or certifications a plus
FD21
For positions in this location, we offer a base pay of $97,800 - $161,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

**Job Requisition ID #**
25WD92036
**Position Overview**
The Customer Success Manager (CSM) plays a pivotal role in driving the success of our existing Business Plan customers, overseeing the "Onboard," "Use," and "Extend" stages - also known as Post-Sales - of our customer lifecycle with Autodesk solutions. In this role, you will manage your own portfolio of U.S. Department of Defense (DoD) customers. The CSM will work with their customers to co-create and execute a tailored Customer Success Plan to result in value realization through the use of Autodesk's Architecture, Engineering, Construction & Operations (AECO) and Design & Manufacturing (D&M) portfolios. The CSM will derive tangible business value from their partnership with Autodesk and our Channel Partners. Additionally, you will leverage data-driven insights to trigger proactive outreach, addressing potential risks such as low product usage or customer churn, ensuring long-term success and retention. You will collaborate within an ecosystem that includes the Sales teams, Technical Sales teams, Autodesk Channel Partners, Technical Support, and Client Services to help DoD customers navigate technical challenges, maximize adoption, and align Autodesk solutions to mission-critical workflows and objectives.
**Responsibilities**
+ Own the post-sale customer relationship for assigned DoD accounts, ensuring Autodesk is delivering measurable mission impact
+ Co-create and execute tailored Customer Success Plans with assigned customers, aligning on their mission-critical priorities, key initiatives, and adoption plans for Autodesk solutions, while driving specific actions to ensure success - aimed at helping customers achieve their desired business outcomes
+ Establish success metrics and track progress toward strategic outcomes using analytics, reporting, and regular account reviews
+ Be the owner and orchestrator of Customer Success planning and execution, holding customers, Autodesk teams, and Channel Partners accountable for various actions
+ Co-document the business value each customer is achieving through Autodesk solutions, capturing these as value stories to demonstrate measurable outcomes and success
+ Assist customers by providing guidance and resources to support onboarding new solutions, identifying and assisting at-risk customers with low product adoption to help them fully utilize the products and services they've invested in, reducing churn risk
+ Partner with Sales teams, Technical Sales teams, Autodesk Channel Partners, Technical Support, Client Services, and others to drive customer success motions
+ Participate in regular Account Planning processes with Sales and Technical Sales teams, identifying targeted accounts to drive success planning activities, engagement strategies, and establish business outcome alignment
+ Monitor customer usage data and other health indicators and translate these into strategies for success, in collaboration with Channel Partners and internal Sales teams
+ Engage confidently with all levels and personas within customer organizations, including contract management, IT administration, end-users, mid-management, and customer leadership/decision-makers
+ Throughout the lifecycle, identify opportunities for expanding the business relationship and support the Sales team and Channel Partners in pursuing expansion opportunities
**Minimum Qualifications**
+ Up to 5 years of Customer Success, Customer Support, Sales, Renewal and/or any other customer-facing experience
+ Demonstrated ability to lead, discover, and uncover the customer's business challenges
+ Experience in documenting a mutual strategy, business case, or success plan with customers and various stakeholders
+ Experience working for or working with large corporations with complex structure and multiple business priorities
+ Excellent executive and business-level communication skills
+ Customer Empathy & customer-first mindset
+ Ability to prioritize multiple complex tasks
+ Collaboration and coordination across various internal and external stakeholders
**Preferred Qualifications**
+ Experience with Autodesk for Government (AFG) or other FedRAMP Moderate cloud deployments
+ Familiarity with disconnected workflows and hybrid cloud/on-prem strategies common in DoD infrastructure
+ Active security clearance (Secret or above) is a plus
#LI-CL2
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Benefits**
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting transparency**
Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $77,800 and $134,200. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: Employment Opportunity**
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
**Diversity & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow's long-term value by accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.
As a trusted advisor, you'll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow's teams and strategic partners.
What You Get to Do in This Role:
+ Drive Post-Sales Success: Own and lead the customer's post-sales transformation, aligning ServiceNow's offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.
+ Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.
+ Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.
+ Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs-adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.
+ Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.
+ Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.
+ Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized.
The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role.
To be successful in this role, you will need:
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Educational Background: BA/BS or equivalent required, Master's degree preferred.
+ Experience: A minimum of 12 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software).
+ Leadership Expertise: Demonstrated success in running large-scale, strategic accounts and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams.
+ Business Acumen: Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives.
+ Cross-Functional Leadership: A history of working across multiple functions and driving alignment in large, matrixed environments.
+ C-Level Relationships: Strong experience building relationships with C-level business leaders, including within some of the world's largest enterprises.
+ Adaptability: Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities.
+ Execution Focus: Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently.
+ Collaboration and Communication: Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels.
+ Customer Focus: Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction.
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ( .
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

**Customer Success Partner**
**Category:** Business Consulting, Strategy and Digital Transformation
**Main location:** United States, Virginia, Fairfax
**Alternate Location(s):** United States, Tennessee, Knoxville
United States, Texas, Dallas, Belton
United States, Colorado, Denver
United States, Louisiana, Lafayette
United States, Nevada, Henderson
**Position ID:** J
**Employment Type:** Full Time
**Position Description:**
Join our Government Solutions Team to help drive the market share growth of our public sector solutions. CGI is providing ERP solutions to State and Local Government clientele, you will enjoy the benefits of being a CGI Partner, be challenged in your workplace and will align yourself with interesting and strategic work.
CGI is Seeking an experienced Customer Success Partner to join our team. Advantage Customer Success Partner builds strong client relationships to promote full product adoption, increasing value realization and product satisfaction. proactively manage and build relationships with client leaders, serving as a trusted advisor ensuring a positive experience and success with our products and services. Customer Success Partner works with clients to understand their business priorities and challenges and collaborate on a roadmap to guide them on evolving offerings, system optimization, and best practices. Customer Success Partner plays a key role within the Advantage program, sharing insight gained from clients directly back to our product team, ensuring that future updates address public sector challenges
This is a hybrid role, requiring two to three days per week from any of the CGI office.
**Your future duties and responsibilities:**
- Anticipate client needs and act in a proactive manner to identify trends, spot risks, and identify growth opportunities
- Develop and implement strategies to maximize customer satisfaction and growth
- Work in close collaboration with internal teams to ensure outstanding customer experience
- Establish and maintain regular client interaction and business planning sessions
- In coordination with other relevant Advantage teams, leads the development of resources for customer enablement (customer onboarding materials, quick start guides, best practices, playbooks, webinars and live Q&A sessions)
- Maintain a thorough understanding of customer needs, challenges, and priorities
- Stay informed about Advantage products, features, and industry trends in order to provide expert guidance to clients
- Monitor and report on client performance metrics and customer feedback
- Responsible for internal review and reporting of client health.
**Required qualifications to be successful in this role:**
- Minimum of 7 to 15 years working with strategic clients and executive level client leadership
- Strong executive presence and presentation skills, including exceptional verbal and written communication skills
- Proven ability to develop and maintain strong relationships with senior and executive level leaders
- Knowledge and experience working with state and local government
- Confident, self-motivated team player capable of working independently
- Customer-focused mindset and proactive approach to identifying and solving customer issues
- Ability to learn and explain technical and product related information
- Ability to travel as needed
- Experience with ERP solutions is highly preferred
- Experience/knowledge with Advantage ERP solution preferred
- Negotiation: Strong negotiation and deal-making skills to reach a fair deal
- Strategic thinking: Ability to think strategically and execute methodically
- Analytical skills: Strong analytical skills with the ability to track and measure partnership performance
- Problem-solving: Problem-solving skills to assess situations and generate effective solutions
- Self-starter: Knows how to breakdown ambiguous problems into executable steps.
- Excellent Communicator: Strong verbal and written communication including excellent
- presentation skills.
- Excellent interpersonal skills with the ability to build rapport with a variety of groups.
- Bachelor s degree
CGI anticipates accepting applications through November 30, 2025.
*CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to: skill set level; experience and training; and licensure and certifications. CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $108,600 -$209,800.
At CGI we call our professionals "CGI Partners" to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI's benefits include:
- Competitive base salaries.
- Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.
- 401(k) Plan and Profit Participation for eligible CGI Partners.
- Flexibility and paid accrued vacation leave, ranging from 10 to 15 days per year, based on the job level, years of relevant prior experience, and years of service.
- 8 paid holidays per year & 2 floating holidays per year.
- Wellness and Well-being programs.
- Comprehensive medical, dental, and vision benefits
- Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more.
#LI-KB5
**Skills:**
+ Customer Experience Management
**What you can expect from us:**
**Together, as owners, let's turn meaningful insights into action.**
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because.
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.**
We make it easy to translate military experience and skills! Clickhere ( to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

**Introduction**
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.
**Your role and responsibilities**
Customer Success Architects help HashiCorp (an IBM Company) customers define the vision and strategy to improve all aspects of application delivery, including security and privilege automation, datacenter and cloud provisioning, service discovery and connectivity, and application runtime automation.
An ideal candidate will have a successful track record in customer leadership, focused on technology and organizational transformation. They will have demonstrated the ability to become a trusted technical advisor to customer and business leaders.
Responsibilities:
As a Customer Success Architect (CSA) at HashiCorp, you will play a critical role within the Customer Lifecycle Management organization, acting as a technical specialist to drive customer adoption, consumption, and long-term success. Working in close partnership with the Customer Success Engineering (CSE) team-who oversee the full post-sales journey-you will bring deep technical expertise and domain knowledge to accelerate time-to-value for our enterprise customers. Your primary objective is to deliver proactive, outcome-focused guidance that enables measurable business value, supports product adoption, and contributes to renewal and expansion opportunities.
As a Customer Success Architect at HashiCorp, you will be responsible for the delivery of outstanding technical guidance and the successful enablement of our enterprise customers. Your primary objective will be to drive the achievement of measurable value (value-based outcomes) with HashiCorp customers, leading to product adoption, renewal and expansion.
● Assist in complex technical due diligence activities supporting our moments that matter such as Onboarding, Consumption, and Optimization
● Provide support as a specialized domain expert inHashiCorp's products and the surrounding ecosystem and support an escalation path to progress strategic renewals across the entire customer journey
● Partner with Customer Success Engineers to identify and manage customer risks and opportunities as they relate to product adoption, renewal and expansion
● Work with Value Engineering to build assets that matter, HVDs and valuable educational content to help internal stakeholders and customers adopt our products and successfully integrate them into their workflows
● Communicate the business value of the HashiCorp Product Suite to customer executives (mandatory P5/P4 depending on exec levels, aspirational rest)
● Articulate the technical functionality of HashiCorp products to multiple technical audiences
● Educate and advise customer users on how to use and adopt the functionality of HashiCorp products within their strategy and processes to achieve measurable value
● Work with HashiCorp Product Management to translate customer business opportunities into technical solutions and new product requirements
● Help champion an environment for ongoing strategic customer success
**Required technical and professional expertise**
● Experience with solution architecture, sales engineering or equivalent experience
● Proficiency with HashiCorp solutions / tools such as Vault, Consul.
● Proficiency and experience with concepts and technologies used in software development, operations, security, cloud, microservices, containers, and scheduling platforms
● Establish and maintain an understanding of the overall HashiCorp technology portfolio
● Deep technical expertise in cloud and on-premise infrastructure management, application deployment and practical security methodology
● Expertise in driving adoption of product use cases to enhance customer value attainment and satisfaction
● Leadership or managerial experience in major transformation efforts involving significant process, organizational and technology change
● Experience serving as part of a key customer leadership team
● Ability to work well in a highly dynamic environment that focuses on providing outstanding customer service
● Comfort working remotely and perform well given a high level of independence and autonomy
● B.S. degree in an engineering or similar program from an accredited college/university or equivalent experience
● Certification as a cloud professional (AWS, Azure, GCP)
● Comfort with national and occasionally global trave
**Preferred technical and professional experience**
● Experience crafting technical content such as Architectural Blueprints and Recommended Patterns
● Understanding Industry Verticals and associated solutions
● RedHat and Ansible deep knowledge/certifications is highly valued
● Experience supporting peers through code review, pairing, and acting as a resource for all team members, sharing technical knowledge and process guidance
● Deep knowledge of HashiCorp's domain area and how it works together to conceptualize solutions in the given domain area (HashiCorp product Certification Desired)
● Expertise in at least one Cloud provider in your given region (AWS/Azure/GCP Certification Preferred)
● Expertise in the field of container orchestration and development (CKA Certification Preferred)
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Description
Do you thrive on guiding, motivating, developing, and managing teams to make long-term strategic impacts on customers and businesses?
As a Manager, Customer Success Management on the Household Essentials team, you will lead a team of Customer Success Managers responsible for influencing growth across the businesses of Amazon's top vendor partners while improving end-customer and vendor experience. You will guide your team in their work with vendors using data, processes, mechanisms, and interpersonal skills. In this role, you will be responsible for all business and operational objectives of your Customer Success Management team. You'll drive the creation and execution of strategies to achieve business goals and collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality.
The Household Goods Team works with vendors who sell products in the Household Consumables and Baby Consumables, such as, Paper Goods, Cleaners, Baby Formula, Diapers, etc.
Your team will innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon's millions of customers.
Key job responsibilities
Key job responsibilities
- Create business and operational objectives for your Customer Success team . You'll drive the creation and execution of strategies to achieve business goals, including identifying the correct input metrics to track progress against these goals.
- Collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality.
- Contribute to goal setting and business strategy development for your peer team to align with Consumables organizational goals.
- Deliver against complex goals where strategy is not defined.
- Make tradeoffs between short term Customer needs and longer-term strategic investment.
- Implement and track key input metrics to (1) Measure your team's success in driving growth for your Customers and (2) evaluate the quality of the end-Customer experience. Use these metrics to guide your work and uncover hidden areas of opportunity.
- Build and cultivate strong relationships with team's Customers, along with internal stakeholders; be a trusted advisor and a business advocate.
- Monitor Customer satisfaction survey results, and investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Customer Success Managers as appropriate.
- Use Customer feedback, market insights, and internal data to contribute to the development of features and programs that accelerate Customer growth and improve their experience working with Amazon.
- Spot areas of unnecessary process or inefficiencies and work to remove blockers for Customer Success Managers.
- Identify, optimize, and scale improvements that can benefit a large set of Customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations.
- Participate in hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.
A day in the life
- Participate in an Customer Success Manager interview loop and debrief for 1-4 Candidates.
- Coach an employee on how to properly bridge during WBR and improve their soft-skills.
- Have a career conversation with an CSM; review the CSM's opportunities, strengths and forward-looking path.
- Review connections data and create a plan to address team concerns and expand on new team ideas.
- Audit business performance metrics for the Customers managed by your team and highlight key opportunities and concerns in the metrics to your team.
- Write or contribute to a document for an organization wide initiative.
Basic Qualifications
- 6+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Account Management ,Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
- Bachelor's degree or equivalent.
- Experience with business analysis and P&L management
- Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through. Proven track record of delivering results through a team.
- Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions.
- Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
Preferred Qualifications
- Experience in E-Commerce, Corporate Retail, Consulting and/or B2B
- Superior communication and presentation skills
- Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
- Understanding of retail math and formulas for the purpose of making business decisions.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109,300/year in our lowest geographic market up to $233,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:**
The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
+ Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
+ Ensure customers are technically healthy and on the most recent version of our product
+ Identify criteria for assisting your customers by using Success Plays in the Success Platform
+ Promote ServiceNow customer success stories and processes
+ Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
+ Work with ServiceNow teams to improve product adoption and increased footprint
+ Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 3+ years of experience providing customer professional services or related business support.
+ **TS or SCI clearance is required for this role, and will need to be located in the Vienna, Virginia area.**
+ **Experience working within the Federal industry.**
+ Ability to provide independent comprehensive services.
+ Familiarity with digital transformation, or project management.
+ Experience resolving issues through analysis.
+ Experience in working collaboratively.
+ ServiceNow accreditations or certifications a plus.
+ Comfortable with learning and explaining technical products or services.
+ Ability to manage multiple customers and priorities simultaneously.
+ Works well in a collaborative team environment, partnering with sales, product, and support teams.
FD21
For positions in this location, we offer a base pay of $97,800 - $161,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

**Sage Customer Success Associate**
As a Customer Success Associate, you will play a key role driving revenue focused on legacy products with the selling, marketing and promotion of Stryker Sage to nurses, clinicians, and appropriate hospital staff.  In addition, this role will work closely with the Sales team in the region to help organically grow our business, in-service, and educate the clinical teams in our current customer base. Additionally, you may assist in the preparation and operation of trade shows, conventions and clinical meetings. This position serves as an excellent opportunity to gain valuable experience and advance into a more senior sales role within Stryker.
**What you will do**
- Drive focus and targeted organic growth and accretive operating margin performance across targeted legacy products.
- Educate and inform Healthcare Professionals regarding the proper use of products including product functionality, changes to the product portfolio and educational programs.
- Meet targeted objectives within an assigned geography.
- Follow extensive product training, to be able to tailor promotional messages based upon knowledge of the customer, advise on appropriate product selection, answer customer questions about product functionality and distinguish Sage's products from competitors.
- Assist in hospital surveys and post-sale implementation and training including ensuring customer adoption and satisfaction.
- Keep Sales Leaders and Sales Representatives informed of territory and project progress regularly.
- Understand and adhere to all facility protocols and pertinent Occupational Safety and Health Administration (OSHA) guidelines when conducting product evaluation.
- Adhere rigidly to all Good Manufacturing Practices (GMP) policies and procedures as stipulated by the Food and Drug Administration (FDA) and other governing bodies. 
**What you need**
Required:
- Bachelor's degree.
- 0-2 years professional experience.
- Must possess valid driver license in the state of residence and a good driving record.
Preferred:
- Excellent time management, project management, experience with reports and budget, and customer service skills.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Description
Do you want a role with deep meaning and the ability to make a real impact? Hiring top talent is not only critical to Amazon's success-it can literally change the world. It took a lot of great hires to deliver innovations like AWS, Prime, and Alexa, which make life better for millions of customers around the world every day. As part of Intelligent Talent Acquisition (ITA), you'll have the opportunity to reinvent the hiring process and deliver unprecedented scale, sophistication, and accuracy for Amazon's Talent Acquisition operations.
ITA is an industry-leading people science and technology organization made up of scientists, engineers, analysts, product professionals and more. Our shared goal is to fairly and precisely connect the right people to the right jobs. Last year, we delivered over 6 million online candidate assessments, creating a merit-based approach that gives candidates the chance to showcase their true skills. Each year we help Amazon deliver billions of packages around the world by making it possible to hire hundreds of thousands of associates in the right quantity, at the right location and at exactly the right time. You'll work on state-of-the-art research, advanced software tools, new AI systems, and machine learning algorithms to solve complex hiring challenges. Leveraging Amazon's in-house tech stack built on AWS, you'll have the autonomy and flexibility to bring innovative solutions to life. One day, we can bring our solutions to the rest of the world. Join ITA in using technologies to transform the hiring landscape and make a meaningful difference in people's lives. Together, we can solve the world's toughest hiring problems
You will serve as the single threaded Senior Product Manager - Field (PM-F) to own the implementation and delivery of ITA products. Using mechanisms, you will drive the creation of procedures and best practices, and be responsible for aligning the needs from multiple stakeholder teams. You will have experience with talent assessment technology, have excellent problem solving abilities, are able to influence without authority across all levels of the organizational hierarchy and always work backwards from the Customer. The ideal candidate will have strong product management, communication and analytical skills; the ability to drive decision making while challenging the status quo; and experience driving large scale, matrixed global projects that have significant impact on the customer and wider organization.
Key job responsibilities
* Partner with Product and Program partners across the Product Development lifecycle to deliver innovative products for candidates and own execution within the pre-Inception and Transition phases.
* Serve as the Subject Matter Expert across some of ITA's most impactful products and act as the conduit between ITA's product development and the end-users/customers of those products.
* Create and maintain Voice of Customer (VOC) mechanisms that bridge the gap between technical capabilities and business needs, ensuring that the solutions we develop deliver optimal cost, speed, and quality outcomes.
* Create and maintain data-driven mechanisms that uncover opportunities to improve ongoing health of the product, as well as the hiring funnels that they support.
* Partner with science, technical and product teams to derive product requirements, develop delivery mechanisms for products to our customers, and research new talent assessment capabilities.
* Develop and execute change management communications and effective training for internal and external customers.
* Negotiate platform integration and use, technical support and implementation of continuous improvements.
Basic Qualifications
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
Preferred Qualifications
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.