26 Customer Relationship Management jobs in Mount Dora

Our client is seeking a dynamic and proactive Customer Success Manager to foster strong relationships with their clients and ensure they maximize value from the company's products and services. This role, based in Orlando, Florida, US , is central to client retention and satisfaction. You will be the primary point of contact for a portfolio of key accounts, understanding their business objectives and guiding them towards successful outcomes. Responsibilities include onboarding new clients, conducting regular business reviews, identifying opportunities for upselling and cross-selling, and acting as a client advocate internally to resolve issues and improve product offerings. You will proactively monitor client health, identify churn risks, and implement strategies to mitigate them. The ideal candidate will have a Bachelor's degree in Business, Marketing, or a related field, along with 4-6 years of experience in customer success, account management, or a client-facing role, preferably in the software or technology sector. Exceptional communication, interpersonal, and presentation skills are essential. A proven ability to build rapport, negotiate, and influence stakeholders at various levels is required. Strong problem-solving skills and a customer-centric mindset are paramount. Experience with CRM software (e.g., Salesforce) and customer success platforms is highly desirable. This hybrid position allows for a balanced approach to client engagement and team collaboration, offering flexibility while ensuring exceptional service delivery. If you are passionate about helping clients succeed and thrive in a client-centric environment, we encourage you to apply for this exciting opportunity in Orlando.

Our client is seeking a dynamic and customer-focused Customer Success Manager to join their thriving team in **Orlando, Florida**. This on-site role is crucial for ensuring our clients receive exceptional support and maximize the value derived from our products and services. You will be the primary point of contact for a portfolio of key accounts, building strong, long-lasting relationships and acting as a trusted advisor. Your responsibilities will include onboarding new clients, providing proactive guidance, resolving issues efficiently, and identifying opportunities for upsell and cross-sell. You will deeply understand customer needs and business objectives, translating them into effective strategies for product utilization and adoption. The ideal candidate will possess outstanding communication and interpersonal skills, a keen ability to empathize with customers, and a proactive approach to problem-solving. Experience in a customer-facing role, particularly within the tech or SaaS industry, is highly desirable. You will work closely with sales, support, and product teams to ensure a seamless customer experience. This role requires meticulous attention to detail, strong organizational skills, and the ability to manage multiple client engagements simultaneously. We are looking for an individual who is passionate about customer advocacy and dedicated to driving customer retention and satisfaction. Success in this role will be measured by client satisfaction scores, retention rates, and the growth of your assigned accounts. This is an exciting opportunity to contribute to a company that values its customers and offers significant growth potential. Your dedication to client success will be a cornerstone of our client's reputation in **Orlando**. You will be instrumental in fostering client loyalty and driving the overall success of their journey with us. The ability to navigate complex customer needs and deliver tailored solutions is key. We are seeking individuals who thrive in a fast-paced environment and are committed to exceeding customer expectations at every touchpoint. This role is perfect for someone who enjoys building relationships and making a tangible impact on customer outcomes.

Responsibilities:

• Manage and nurture a portfolio of client accounts to ensure high satisfaction and retention.
• Onboard new customers, providing training and support to ensure successful product adoption.
• Act as the main point of contact for client inquiries and issues, escalating when necessary.
• Proactively identify opportunities to enhance customer value and address potential churn risks.
• Conduct regular business reviews with clients to assess their progress and strategic goals.
• Collaborate with sales and product teams to ensure customer needs are met.
• Gather customer feedback and provide insights to inform product development and service improvements.
• Drive adoption of new features and services within existing accounts.
• Achieve key performance indicators related to customer satisfaction, retention, and growth.

Qualifications:

• Bachelor's degree in Business, Communications, Marketing, or a related field.
• Minimum of 3 years of experience in customer success, account management, or a client-facing role.
• Proven ability to build and maintain strong customer relationships.
• Excellent communication, interpersonal, and presentation skills.
• Strong problem-solving and negotiation abilities.
• Experience with CRM software and customer success platforms is a plus.
• Ability to manage multiple projects and clients simultaneously.
• Passion for customer advocacy and delivering exceptional service.

Our client, a dynamic technology company, is seeking a proactive and relationship-driven Customer Success Manager to join their team in Orlando, Florida, US . This role involves a hybrid work schedule, allowing for effective client engagement and team collaboration. The primary focus is on ensuring clients derive maximum value from our products and services, fostering long-term partnerships, and driving customer retention and growth.

Key Responsibilities:

• Build and maintain strong, trusted relationships with a portfolio of assigned clients.
• Understand client business objectives and proactively identify opportunities to leverage our solutions to meet those needs.
• Onboard new clients, ensuring a smooth and effective implementation process.
• Conduct regular check-ins and business reviews with clients to assess satisfaction, address concerns, and identify upsell/cross-sell opportunities.
• Monitor client usage and health metrics, intervening proactively to prevent churn.
• Serve as the primary point of contact for client inquiries, issues, and escalations, coordinating with internal teams as necessary.
• Educate clients on new features, product updates, and best practices.
• Gather client feedback and provide insights to product, sales, and marketing teams to drive product improvements.
• Develop and execute strategies to increase customer adoption and lifetime value.
• Contribute to the development of customer success resources, such as playbooks and training materials.
• Advocate for clients internally, ensuring their needs and feedback are heard and acted upon.

Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 3-5 years of experience in customer success, account management, client relationship management, or a similar client-facing role, preferably in a SaaS or technology environment.
• Proven ability to build and maintain strong client relationships.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to addressing client needs.
• Ability to manage multiple client accounts simultaneously and prioritize effectively.
• Experience with CRM software (e.g., Salesforce) and customer success platforms is a plus.
• A genuine passion for helping customers achieve their goals.
• Self-motivated and able to work effectively both independently and as part of a hybrid team.

This is an exciting opportunity to contribute to a growing company focused on client success. Our client offers a competitive salary, comprehensive benefits, and a collaborative work environment.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:**
The role of the Analyst, Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
+ You will have a portfolio of customers
+ You will work with the portfolio of customers in a 1 to many fashion using email campaigns and guiding customers to webinars and other Community content
+ Identify criteria for assisting your customers by using Success Plays in the Success Platform
+ Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 2+ years of related work experience; OR equivalent work experience
+ Apply proficient knowledge of standard principles, theories, concepts and techniques
+ Build productive working relationships
+ Analyze information and propose solution to meet needs of customers
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
As am **Associate Customer Success Guide** , you will be part of the **Customer Excellence Group** , responsible for driving customer success, growth, and adoption within the AMS region. Operating out of the Regional Success Center in Orlando you will serve as the trusted point of contact for customers, helping them achieve their business goals while ensuring they get the most out of our products and services. You'll work on time-bound engagements to accelerate adoption, retention, and expansion, collaborating with internal teams and executive stakeholders. There is a minimum 3-day in-office requirement as part of this role with a large emphasis on team learning and collaboration.
**Key Responsibilities:**
+ **Onboard New Customers** : Set customers up for success by introducing them to all the resources available to help them on their journey, via webinars and personalized 1:1 engagements
+ **Drive Adoption** : Serve as a customer advocate, for all the products they have purchased and advise them on how to deploy and adopt them to meet their business needs.
+ **Proactive Guidance:** Drive customers to resources they have available to them to enhance their ServiceNow experience
+ **Cross-functional Collaboration** : Partner with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace.
+ **Best Practices and Enablement** : Support customers to attend our workshops on governance, adoption models, internal champions, and platform maturity to accelerate customer success.
+ **Escalation Management** : Quickly resolve escalated customer issues by leveraging resources from across the company and maintaining high levels of customer engagement.
**What You'll Do:**
+ In the first months, you will attend an **in-person ServiceNow Onboarding Academy** to learn about our products, get certified (ITIL, ServiceNow Certified System Administrator) and learn about the systems and processes used to drive customer success
+ You will be assigned a **Large Portfolio of AMS** **customers** , and be responsible for the overall health and adoption metrics for this portfolio
+ Serve as the **trusted advisor** to your customers, providing prescriptive guidance on how to best leverage our platform to meet their goals.
+ Complete **point-in-time engagements** with a focus on Customer Onboarding, Driving Product Adoption and bi-yearly customer check-ins
+ Engage in **cross-functional partnerships** within the regional hub, collaborating with internal teams to deliver seamless customer experiences.
+ Contribute to the **Customer Excellence Group's** thought leadership by developing case studies, customer success assets, and best practices.
**Qualifications**
**What we need from you:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Business, Technology, Computer Science or AI related degree preferred.
+ Excitement for a career in **customer-facing roles** such as Business Development, IT Consulting, Customer Success, or Strategic Consulting.
+ **Passion for SaaS,** with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures.
+ Strong **emotional intelligence** , organizational skills, with a demonstrated ability to prioritize and manage competing tasks
+ English/French or Portuguese bilingualism is a plus
+ This role is based in our Orlando office. Applicants must currently reside within commuting distance or be able to relocate at their own expense. This role may require you to attend the office at short notice (1 hour) when business needs arise
+ This position is not eligible for employment based sponsorship
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Customer Success Architect, Isovalent
Apply ( Location:Maitland, Florida, US
+ Alternate LocationAnywhere US, remote
+ Area of InterestSecurity
+ Compensation Range USD - USD
+ Job TypeProfessional
+ Technology InterestSecurity
+ Job Id
The application window is expected to close on September 26, 2025. _Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received._
The position is open to remote candidates; preference will be given to candidates located in the Eastern Region,
**Meet the Team**
Isovalent, now part of Cisco, is the company founded by the creators of Cilium and eBPF. Cisco Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technology, Cilium, is the choice of numerous, industry-leading, global organizations.
The Customer Success Architect team is a distributed team of subject matter experts on Kubernetes, Cloud Native technologies, and networking. The team is a key driver of our customers' value realization with Cisco Hypershield and Cisco/Isovalent Platform. Customer Success Architects engage daily with customers. They are leaders with vision who bring their deep expertise in cloud native and networking to ensure our customers are running reliable production workloads. As great collaborators and problem solvers, they are not afraid of coordinating and engaging with multiple groups (engineering, partners, product, marketing etc.) to bring the best of Cisco/Isovalent and our products with the help of our customers. Last, Customer Success Architects are great coaches, capable of distilling new concepts and technologies to our customers and presenting various solutions and their tradeoffs to our customers. Above all, Customer Success Architects are amazing teammates.
**Your Impact**
+ Help our customers be successful with Hypershield and Cisco Nexus Smart Switches
+ Engage with assigned customer accounts to accelerate their value realization by assisting in the deployment of Nexus Smart Switches and Hypershield into customer networks
+ Build deep technical relationships with key customer team members and be a trusted advisor
+ Conduct workshops for customers on new and existing product capabilities
+ Bring your customer's proven experience to collaborate with engineering and support teams to unblock customer issues
+ Help create workshops, training material, reference architectures, product documentation, and any relevant artifacts that would help us provide additional value to our customers, deepen their understanding of our technology, and run the most reliably in production
**Minimum Qualifications**
+ 3+ years of experience configuring and managing Cisco Nexus switches running NX-OS (preferred) or Cisco devices running IOS-XE/XR (alternately, 5+ years of experience configuring and managing networking infrastructure from another major vendor)
+ 3+ years of experience with Linux
+ 1+ years of experience with at least one major cloud provider (AWS, Azure, or GCP)
+ 1+ years of experience securing operating system (OS) instances, applications, and/or distributed systems
**Preferred Qualifications**
+ Knowledge of standard methodologies for operating systems security and their application in cloud-native technologies and environments
+ Evidence of direct experience using network troubleshooting tools, including but not limited to packet capture and analysis utilities
+ Proven familiarity with tools and technologies for automating repetitive tasks
+ Experience with designing and implementing security solutions across multiple platforms
+ A solid understanding of the pillars of observability
+ Prior experience working with and supporting open source software (OSS)
+ Ability to provide well-structured reasoning and insights about various cloud-native technologies and security frameworks
+ Demonstrated ability to make informed recommendations based on technical and business needs
+ Possessing CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert certifications will be a key advantage.
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
**Message to applicants applying to work in the U.S. and/or Canada:**
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees haveaccess ( to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Our client is seeking a dedicated and results-driven Customer Success Manager to join their team in **Orlando, Florida**. This full-time, on-site role is crucial for building and maintaining strong relationships with their enterprise-level clients. You will be the primary point of contact for a portfolio of key accounts, ensuring they achieve maximum value from our client's products and services. Responsibilities include onboarding new clients, proactively managing their accounts, identifying upsell and cross-sell opportunities, and ensuring high levels of customer satisfaction and retention. You will conduct regular check-ins, business reviews, and training sessions to ensure clients are fully leveraging the platform. The ideal candidate will possess exceptional communication, problem-solving, and interpersonal skills. A deep understanding of customer needs and a passion for delivering outstanding service are essential. You will work closely with sales, product, and support teams to advocate for customer needs and resolve any issues that arise. A Bachelor's degree in Business, Marketing, or a related field is preferred, along with at least 3 years of experience in account management, customer success, or a similar client-facing role, preferably within a SaaS environment. Proven ability to manage complex client relationships and drive adoption is required. Experience with CRM software and customer success platforms is a strong asset. If you are passionate about helping customers succeed and thrive in a dynamic, collaborative office environment in **Orlando, Florida**, we encourage you to apply.

Our client is seeking a proactive and highly organized Lead Customer Success Manager to join their team in Orlando, Florida . This role will be instrumental in fostering strong, long-term relationships with our valued clients, ensuring they maximize the value derived from our products and services. You will be responsible for leading a team of Customer Success Managers, setting strategic goals, and driving key customer retention and growth initiatives. This involves developing and implementing best practices for onboarding, adoption, and ongoing engagement. The ideal candidate will possess a deep understanding of customer relationship management, account management, and SaaS environments. You will work closely with clients to understand their business objectives, identify potential challenges, and proactively offer solutions. A significant part of your role will involve analyzing customer data to identify trends, opportunities for upsell/cross-sell, and areas where customers may be at risk of churn. You will also serve as the voice of the customer internally, collaborating with product, sales, and support teams to advocate for customer needs and improvements. Strong leadership skills are essential, as you will mentor and guide your team to achieve individual and collective success. Excellent communication, problem-solving, and interpersonal skills are paramount. If you are passionate about delivering exceptional customer experiences and have a proven ability to lead a team in a dynamic environment, we encourage you to apply.

Responsibilities:

• Lead and mentor a team of Customer Success Managers.
• Develop and execute strategies to drive customer retention and satisfaction.
• Oversee the client onboarding and adoption processes.
• Build and maintain strong relationships with key client stakeholders.
• Analyze customer usage data to identify trends and opportunities.
• Proactively identify and address potential customer issues and risks.
• Drive upsell and cross-sell opportunities within existing accounts.
• Serve as the primary point of contact for escalations and critical client needs.
• Collaborate with internal teams (Sales, Product, Support) to ensure customer success.
• Develop and deliver customer success playbooks and best practices.
• Track and report on key customer success metrics (e.g., NPS, churn rate, adoption).
• Champion the voice of the customer within the organization.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• 5+ years of experience in Customer Success, Account Management, or a related client-facing role.
• 2+ years of experience in a leadership or management position.
• Proven track record of successfully managing a portfolio of enterprise clients.
• Deep understanding of SaaS business models and customer lifecycle.
• Excellent leadership, coaching, and team-building skills.
• Strong analytical and problem-solving abilities.
• Exceptional communication, presentation, and interpersonal skills.
• Proficiency with CRM and Customer Success platforms (e.g., Salesforce, Gainsight).
• Ability to thrive in a fast-paced, dynamic environment.

Our client, a rapidly growing SaaS company, is looking for a proactive and relationship-driven Senior Customer Success Manager to join their dedicated team, supporting clients in Orlando, Florida, US and beyond. This role is crucial for ensuring our customers achieve their desired outcomes while using our product, leading to increased adoption, retention, and overall satisfaction. You will act as a trusted advisor, understanding customer needs deeply and guiding them towards maximizing the value they derive from our solutions. The ideal candidate possesses excellent communication skills, a strong technical aptitude, and a passion for client advocacy.

Key Responsibilities:

• Build and maintain strong, long-lasting relationships with a portfolio of enterprise-level customers.
• Proactively engage with customers to understand their business goals, challenges, and how our product can help them succeed.
• Conduct regular business reviews (QBRs) to assess customer health, demonstrate value, and identify opportunities for expansion.
• Drive product adoption and ensure customers are utilizing key features and functionalities to their fullest potential.
• Act as the primary point of contact for customer inquiries, issues, and escalations, coordinating with internal teams to ensure timely resolution.
• Develop and execute success plans tailored to each customer's unique objectives.
• Monitor customer usage data and identify potential churn risks or upsell opportunities.
• Educate customers on new features, best practices, and industry trends.
• Gather customer feedback and advocate for product improvements internally.
• Contribute to the development of customer success best practices and resources.
• Onboard new customers effectively, ensuring a smooth transition and early success.
• Collaborate with sales, product, and support teams to ensure a seamless customer journey.
• Track key customer success metrics, such as retention rates, churn, and expansion revenue.
• Mentor junior customer success managers and share insights.
• Represent the company at customer events and industry conferences.

Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 5 years of experience in Customer Success, Account Management, or a related client-facing role, preferably within the SaaS industry.
• Proven track record of managing enterprise accounts and driving customer retention and growth.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage with stakeholders at all levels.
• Strong problem-solving abilities and a proactive, solutions-oriented approach.
• Technical aptitude and ability to quickly learn new software products.
• Experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight, ChurnZero).
• Ability to work independently and manage multiple priorities in a remote environment.
• Demonstrated passion for customer advocacy and delivering exceptional client experiences.
• Understanding of key SaaS metrics and customer lifecycle.
• Experience in developing and delivering customer training or workshops is a plus.

This is an excellent remote opportunity for a seasoned professional to make a significant impact on customer satisfaction and growth, serving a vibrant client base from Orlando, Florida, US . Our client offers a competitive salary, performance-based incentives, and a comprehensive benefits package in a collaborative, remote-first work environment.