Customer Success Manager

32885 Orlando, Florida Compass

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Job Description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, were revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

***Please Note: This is 100% onsite based out of our 30A Santa Rosa Beach Office

As a Customer Success Manager, AKA "Agent Experience Manager" you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to managing the office, understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.

At Compass You Will:

  • Be present in the office with a service-minded attitude as you field questions and resolve issues big and small via phone calls, emails, and in-person meetings
  • Provide basic marketing support by answering questions, creating collateral from templates such as listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
  • Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
  • Serve as the face of Compass by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
  • Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
  • Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
  • Partner with the National Onboarding team on strategy and logistics for welcoming new customers to Compass
  • Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
  • Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
  • Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For:

  • 2-3 years of experience in customer service, hospitality, or operations
  • Previous experience in real estate a plus
  • Passion for supporting and serving agents trying to grow their businesses
  • The ability to establish credibility with key agent decision-makers and influencers
  • Great listening skills, connects well with others, and is empathetic of the customers pain points
  • A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
  • Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
  • Skilled communicator with great interpersonal skills, ability to build and manage relationships
  • Meticulous attention to detail, highly organized
  • Strong creative writing skills and eye for design
  • Ability to work autonomously and possesses a strong bias towards action
  • Ability to work in the office during standard operating hours
  • Ability to lift up to 25 lbs

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self. At Compass, we believe that everyone deserves to find their place in the world a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principlesand our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice

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Customer Success Manager

32885 Orlando, Florida Pantera Capital

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Job Description

Hey Future Daybreakers!

Join us on a mission fueled by these core values:

Are united by our Mission to build a world where every young person benefits from mental halth support
Have a high bar were a small team of only A players that are hard-working and determined to win
Do more with less we value efficiency and output over hours worked and thrive working in an environment where every dollar matters
Value humor and fun at work this job can be hard, and bringing humor to work can make every day more fun
Communicate clearly and openly we value transparency and clear and direct communication

As a team , we are all aligned with our North Star mission. We collaborate and execute incredibly well by doing more with less (we value efficiency and output over hours worked!) and communicate clearly using writing (vs. unnecessary meetings). We are fully remote with team members nationwide and will stay that way. We value mental health: the willingness to be vulnerable is a requirement to join Daybreak. We have regular mental health days (at least once per quarter!). Lastly, we value fun and hold virtual and in-person activities.

Discover Daybreak: Empowering Youth, Changing Lives

Daybreak Health is creating a world where every young person benefits from mental health support. We provide tech-enabled mental health care to kids ages 519 and their families. We partner with public school districts to reach the most vulnerable populations and with health insurance companies to cover the cost of care.

Were a YC-backed company that raised its Seed from Maven Ventures, Series A from Lightspeed Ventures, and Series B from Union Square Ventures. Were charting a path to profitability by 2026 while continuing to grow our impactaiming to double both patients served and revenue in the coming year.

About the Role: K12 Customer Success Manager

Were hiring a Customer Success Manager (CSM) to join our K12 Success Team and increase student access to Daybreaks evidence-based mental health care. This is a fully remote role that blends project management, product onboarding, and educator enablement, helping school staff seamlessly adopt and engage with our services across 50+ partner school districts.

Youll lead district program launches, provide white-glove technical support, conduct engaging school staff trainings, and help drive adoption across schools. Your largest stakeholder group will be school-based staffcounselors, social workers, and administratorsalong with outreach to teachers and families.

This is a high-impact role that requires an agile and detail-oriented self-starter with strong SaaS product and K12 edtech experience. Youll work cross-functionally with Account Managers, IT, Clinical, and Marketing to ensure our district partners and the students they serve succeed.

What Youll Do

Technical Product Configuration & Support

  • Set up referring staff accounts through SFTP file uploads and manage staff lists in Google Sheets and Hubspot

  • Support product setup and configuration for new and existing school districts

  • Provide user support for login/access, referral system questions, and troubleshooting

Training & Information Sessions

  • Prepare and facilitate staff onboarding trainings and ongoing information sessions

  • Manage logistics including Zoom setup, registration, and session follow-up

District-Specific Adoption Initiatives

  • Collaborate with Account Managers to roll out district-specific campaigns and adoption strategies

  • Execute targeted interventions including campus visits, outreach emails, webinars, and champion development

Resource Development & Program Scalability

  • Build and improve resources, templates, dashboards, and other tools to scale support

  • Examples include building Salesforce/Looker dashboards, analyzing survey results, updating help center content, and collaborating on new school-facing webinars

Key Performance Indicators
  • Time from deal close to first referral submitted

  • % of campuses activated

  • Total number of referrals submitted

Must-Have Qualifications
  • 2+ years of experience in customer success, SaaS implementation, or edtech project management

  • Deep knowledge of K12 education systems or school-based programming

  • Strong technical ability with tools like Google Sheets, Salesforce, Looker, or other BI/reporting platforms

  • Ability to manage multiple concurrent projects across dozens of districts

  • Excellent written and verbal communication

  • Must be based in South Georgia or Florida

Nice-to-Haves
  • Experience working in school districts or directly with educators

  • Familiarity with mental health or social-emotional learning programs

  • Experience working in a fast-paced startup environment

  • Comfort supporting product-related technical troubleshooting

  • Spanish language fluency or other language support

Compensation

This is a Contract-to-Hire opportunity. The target base salary range for this position is $80,000 to $0,000, complemented with a competitive bonus structure. This competitive total rewards package also includes stock options and benefits. Actual pay may vary based on factors such as experience, location, internal pay equity, and other relevant business considerations.

Interview Process Outline:

  1. Recruiter Screening (15 minutes, Phone Call): A friendly conversation to discuss your background, the role, and answer any initial questions you may have.
  2. Hiring Manager Interview: Portfolio Management / Customer Success (30 minutes, Zoom): A deep dive into your experience and skills with the hiring manager. This is also a chance to learn more about the team and company culture.
  3. Case Study (60 minutes, Zoom): Showcase your problem-solving skills and thought process. This session may include a practical exercise relevant to the role, followed by a discussion with key team members.
  4. Team Interview (45 minutes, Zoom): An opportunity to connect with fellow Daybreakers to discuss your vision, long-term goals, and alignment with our mission.
  5. Reference Check : Well connect with your references to gain additional insights into your strengths and working style.

Equal Employment Opportunity

At Daybreak Health, we believe in fostering an inclusive and diverse workplace where every individual's unique background and perspective is celebrated and valued. We are committed to promoting equality, equity, and opportunity for all. We actively encourage individuals from diverse communities, including but not limited to race, ethnicity, gender identity, sexual orientation, ability, age, religion, and socioeconomic background, to apply and join our team.

Pay Range 70,000 80,000 USD
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Customer Success Manager

32885 Orlando, Florida Encore Strategic

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Customer Success Manager

Are you passionate about customer satisfaction and building long-term customer relationships? This Florida-based, fast-growing software company dedicated to helping small and mid-sized businesses streamline operations and drive growth through quote and proposal software is looking for a Customer Success Manager who will play a key role in delivering exceptional service to QuoteWerks customers. This is an on-site position located in Orlando, FL.

We'll Provide:

  • Robust benefits package including health insurance, dental, vision, 401K, PTO, and holidays
  • Salary range of $45,000 - $60,000, plus quarterly bonus opportunities
  • A set schedule of 8:45am-5:15pm to help promote work/life balance
  • Small team, big impact - your work will directly shape the customer experience and company growth
  • Collaborative, supportive culture where your voice matters
  • Opportunities for continued growth and learning

What You'll Do:

  • Serve as the first point of contact for all product, feature, and account questions from existing customers via phone and email
  • Maintain strong, long-lasting customer relationships
  • Ensure customers' needs are understood and satisfied
  • Create sales quotes and detailed proposals
  • Own the onboarding process, ensuring each customer launches successfully and adopts key features quickly
  • Interact with our reseller partner channel
  • Collaborate with internal teams to execute projects and campaigns
  • Provide product demonstrations
  • Increase sales and secure renewals by demonstrating the value of QuoteWerks solutions and building strong relationships with customers
  • Monitor customer health metrics and proactively identify at-risk accounts, developing and executing retention strategies

Skills You'll Need:

  • 25 years of customer-focused office experience in a B2B environment, including customer service, account management, or similar roles (technology or software experience a plus)
  • Experience managing client accounts
  • Comfortable making outbound phone calls
  • Strong verbal and written communication skills
  • Excellent organizational and time management skills
  • Positive and outgoing disposition
  • Familiarity with CRM or accounting software is a plus

Next Steps:

Quick apply with your resume here

Or

Get a head start on our application and aptitude testing process here:

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Customer Success Manager

32885 Orlando, Florida Connecteam

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Customer Success | Florida, United States

Who Connecteam is:

Connecteam is a TLV-based startup thats on a mission to change the work experience for 80% of the worlds global workforce - the deskless employees.

Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.

About the role:

The Customer Success Manager is responsible for managing a high-volume portfolio of low-touch mid-market and SMB customers in the US. This role focuses on proactive engagement at scale, ensuring customers achieve their business goals while maximizing the value of their Connecteam investment.

The ideal candidate has experience in digital-first customer success, leveraging automation, data analytics, and tech-touch strategies to drive adoption, retention, and expansion at scale. They should be comfortable handling a large portfolio, and balancing one-to-many outreach with personalized engagement where needed.

This is a fully remote position.

Your main responsibilities will include:

  • Scalable Customer Engagement: Manage a large portfolio of mid-market and SMB customers, using automation, webinars, in-app messaging, and other digital strategies to drive adoption and retention.
  • Proactive Lifecycle Management: Guide customers through adoption, and renewal phases using data-driven insights and segmentation-based engagement.
  • Customer Health Monitoring: Analyze customer health scores, usage data, and churn risk indicators to proactively intervene when needed.
  • Expansion & Growth: Identify upsell and cross-sell opportunities by leveraging customer data and strategic outreach in collaboration with the sales team.
  • Escalation Management: Support customers who require higher-touch interventions, escalating to the appropriate teams when necessary.
  • Work with customers to create new use cases/success stories
Which qualifications youll need:
  • 2+ years of B2B SaaS experience in Customer Success, Scale CS, and Account Management MUST
  • Experience managing a high-volume portfolio (100+ accounts) using tech-touch & automation MUST
  • Proven ability to drive engagement and retention through digital programs, webinars, and self-service content
  • Strong analytical skills, with experience using data to segment customers and trigger proactive outreach
  • Excellent verbal and written communication skills, including experience with one-to-many communication strategies
  • A team player who enjoys getting and providing feedback, sharing ideas, and constantly improving together
  • Ability to work independently in a fast-paced, high-growth environment, balancing multiple initiatives at once
  • Experience collaborating with global teams across different time zones
  • A growth mindset with a passion for continuously improving customer experience at scale
  • Background in HR Tech, Workforce Management, or related industries - An Advantage

    Benefits:

    • Medical coverage.
    • Insurance plan.
    • Paid time off for vacation, sick days.

    Salary range: 90K-100K

    We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

  • Joining Connecteam Is The Smart Move:
    • We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
    • We make an impact on our customers business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
    • We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
    • We have fun! From weekly happy hours to holiday parties, we always enjoy each others company (and good food, of course). Connecteam is like one big, happy family!
    • Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
    Together we will shape the future of work!
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Customer Success Manager

32885 Orlando, Florida Rival Inc

Posted 15 days ago

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Job Description

We believe it takes great people to create a great product. Thats why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

We are looking for a customer success manager to serve as the trusted & strategic advisor to key stakeholders (at the executive level) within their assigned high-value client accounts. You'll be responsible for customer onboarding, increasing user acquisition and engagement, ensuring retention and uncovering upsell opportunities. As a customer success manager, youll strive to improve customer satisfaction by understanding customers unique business needs, setting in place actionable next steps and influencing product value.

Your new adventure:
  • Serve as the post-sale face of Pipedrive for high-value (HVC) accounts
  • Onboard HVC customers by assessing their business needs to create a custom success plan to ensure strong adoption
  • Build and maintain strong high and wide relationships with key stakeholders in assigned portfolios
  • Drive product usage and adoption to ensure customer health and full product value attainment
  • Advise customers on the most appropriate features for their specific business needs
  • Engage in continuous discovery with assigned accounts to uncover upsell opportunities to drive expansion revenue in partnership with sales
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Tailor content and communication style to service a variety of stakeholders from senior executives to end-users
  • Act as a point of escalation when required to help manage customer expectations
  • Serve as the internal voice of the HVC with internal teams, advocating for their business needs to keep cross functional teams abreast of market needs
  • Engage in self-driven business study to ensure the ability to connect with and advise a diverse customer base from various industries
Does this sound like you?
  • At least 2 years of experience in customer success within the tech industry
  • Bachelor's degree
  • CSM certification is a plus
  • Ability to manage competing priorities and adapt quickly without losing personal touch with customers or strategy
  • Strong self awareness to manage customer escalations in following all of the established work processes
  • Ability to keep up to date with all product changes
  • Skills to effectively partner with cross functional teams to infuse the customers voice and needs back into the business
  • Proactive investment in their own training and development across multiple business industries
  • Excellent active listening skills in order to offer advice in a synchronous environment with customers
  • Passion for learning new systems (e.g. CRM) to track all customer-related activities and deliverables, pipeline management, and health of the account in an efficient manner
  • Understanding of multiple popular industry platforms to consult customers
  • Fluency in English
Why Pipedrive?
  • People-first culture Be part of a team that values authenticity, champions collaboration, and supports each otherno egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome
  • Unlock potential Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change
  • Weve got you Your well-being matters. Enjoy flexible hours, wellness perks and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leavebecause we take care of ourselves and our people
  • Grow with us Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability
  • Packed with purpose Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work
The employee must be authorized to work in the US without company sponsorship. The ideal candidate must be able to complete all physical requirements (sitting (80-100%) and lifting (up to 20 lbs)) of the job with or without a reasonable accommodation. Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status. #LI-Hybrid #LI-ME1

We are looking for a customer success manager to join our team in Florida and act as a trusted advisor for their portfolio and key stakeholders.

If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.

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Customer Success Manager

32801 Oakland, Florida $70000 Annually WhatJobs

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full-time
Our client is seeking a proactive and customer-focused Customer Success Manager to join their growing team in Orlando, Florida, US . This hybrid role offers a flexible work environment, combining on-site team engagement with remote workdays, allowing for optimal work-life balance. As a Customer Success Manager, you will be dedicated to ensuring our clients derive maximum value from our products and services. Your primary responsibility is to build strong, long-term relationships with a portfolio of clients, acting as their trusted advisor and advocate. This involves understanding their business objectives, guiding them through onboarding, providing ongoing support, and identifying opportunities for upselling or cross-selling. You will monitor client health metrics, proactively address potential issues, and drive customer retention and satisfaction. The ideal candidate will have excellent communication, interpersonal, and problem-solving skills, with a proven ability to manage multiple client accounts effectively. Experience in customer relationship management (CRM) software and a deep understanding of customer success principles are essential. A background in the technology or service industry is a significant advantage. You should be passionate about helping customers achieve their goals and possess a positive, can-do attitude. This is a fantastic opportunity to contribute to a customer-centric organization in the vibrant city of Orlando , playing a key role in our client's continued success. If you are dedicated to fostering positive client experiences, we encourage you to apply.
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Customer Success Manager

32801 Oakland, Florida $65000 Annually WhatJobs

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full-time
Our client is looking for an enthusiastic and client-focused Customer Success Manager to join their vibrant team in Orlando, Florida, US . In this essential role, you will be the primary point of contact for a portfolio of key clients, ensuring they maximize the value derived from our client's products and services. Your responsibilities will include onboarding new clients, proactively engaging with existing customers to understand their evolving needs, and driving adoption and retention. You will act as a trusted advisor, providing strategic guidance and solutions to help clients achieve their business objectives.

Key duties involve developing strong relationships with clients, conducting regular business reviews, identifying opportunities for upselling or cross-selling, and resolving any customer issues promptly and effectively. You will work closely with internal teams, including sales, support, and product development, to advocate for client needs and ensure a seamless customer experience. The ideal candidate will possess excellent communication, interpersonal, and problem-solving skills, with a proven ability to manage multiple client accounts and priorities. A strong understanding of the relevant industry and a passion for delivering exceptional customer service are crucial. You will be responsible for tracking customer health metrics, gathering feedback, and contributing to the continuous improvement of our client's customer success strategies. This role offers a fantastic opportunity to build lasting relationships and contribute directly to the growth and satisfaction of our client's customer base.
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Customer Success Manager

32801 Oakland, Florida $75000 Annually WhatJobs

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full-time
A dynamic SaaS company specializing in innovative workflow automation tools is seeking a proactive and relationship-oriented Customer Success Manager to join their client services team in Orlando, Florida, US . This role is critical in ensuring clients achieve maximum value from our products, fostering long-term loyalty and driving customer retention. The Customer Success Manager will be responsible for onboarding new clients, providing ongoing training and support, and proactively identifying opportunities to enhance client usage and satisfaction. You will serve as the primary point of contact for a portfolio of clients, building strong relationships and understanding their evolving business needs. Key responsibilities include developing success plans, monitoring client health metrics, conducting regular check-ins, and addressing any client concerns or issues promptly and effectively. You will also collaborate with sales and product teams to advocate for customer needs and provide feedback for product improvement. The ideal candidate will possess a Bachelor's degree in Business, Communications, or a related field, with at least 3 years of experience in customer success, account management, or client services, preferably within the SaaS industry. Excellent communication, interpersonal, and presentation skills are essential, along with strong problem-solving abilities and a customer-centric mindset. Familiarity with CRM software (e.g., Salesforce) and customer success platforms is a plus. The ability to manage multiple priorities and deliver exceptional client experiences in a fast-paced environment is key. This is a fantastic opportunity to make a real impact on client satisfaction and company growth within a collaborative and rewarding work environment.
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Customer Success Manager (US)

32885 Orlando, Florida PVcase

Posted 15 days ago

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As a Customer Success Manager at PVcase, you will be responsible for nurturing clients from onboarding through renewal. This role reports to the Head of Client Success (US) and is open to candidates based in the United States.

We are seeking a candidate with experience managing clients, preferably in a B2B environment, with a proven track record of renewing contracts, identifying upsell opportunities, and building strong, impactful customer relationships.

Our Customer Success team oversees all post-sales activities with our customersrenewable energy developersincluding client handoff from sales, quarterly business reviews, expansion and cross-sell opportunities, and renewal of annual contracts.

  • Own a book of customers (based primarily in the United States but also in LATAM and APAC), driving engagement throughout all stages of the customer journey including sales handoff, onboarding, adoption, and renewal.

  • Drive healthy adoption, net retention, and churn targets.

  • Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcases products.

  • Engage with executive sponsors and decision-makers within customer organizations as needed.

  • Own the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs across the globe.

  • Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to drive a seamless customer journey.

  • Act as a customer liaison within the organization, advocating to senior leadership as needed.

  • Contribute to process development and organizational growth projects.


  • Minimum 2 years Customer Success experience preferred.

  • Renewable Energy industry experience (or experience in a related field) not required, but a strong plus.

  • Demonstratedexperience developing and fostering relationships at all levels within customer organizations.

  • Strong collaboration skills to effectively collaborate with internal and external teams.

  • Accurate forecasting skills and a good understanding of the customer base.

  • Conflict-resolution skills to drive closure to customer concerns and open issues; maintain a strong ability to prioritize work against customer goals.

  • Understanding of customer metrics and the ability to analyze data to drive insights.

  • Proficient in using customer relationship management (CRM) software, customer service software, and other relevant tools. Experience with Salesforce and/or Gainsight a strong plus.

  • Flexible work environment but an expectation to meet with customers during standard US working hours.

  • Outstanding written and verbal communication skills required. Additional language skills not required but a strong plus, with an emphasis on Spanish.

  • Startup / Scale-up experience preferred. Comfort in fast-evolving environments and a desire to contribute to continuous improvement of our team.

Get Ready To Enjoy
  • Security for your future with our 401(K) plan, where we match 100% on your first 4% of contributions.

  • Health, dental, and vision coverage.

  • Flexible vacation policy, with a minimum of 3 weeks off.

  • Full training and onboarding program for a seamless start.

  • Flexible working hours, harmonizing your personal and professional life.

  • Half-day Summer Fridays.

  • Unlimited remote work policy.

  • Internal transparency with company results and salary system, promoting a culture of trust and collaboration.

  • Additional paid vacation days, including birthdays, volunteering, and other occasions.

Salary Range: Base startingfrom $65,000 to $98,000, plus variable commission.

Salary range is based on years of experience, experience in industry, and relevant skill set.

Immigration-related employment benefits, for example visa sponsorship, are not available for this position.

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Associate Customer Success Guide

32806 Orlando, Florida ServiceNow, Inc.

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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
As am **Associate Customer Success Guide** , you will be part of the **Customer Excellence Group** , responsible for driving customer success, growth, and adoption within the AMS region. Operating out of the Regional Success Center in Orlando you will serve as the trusted point of contact for customers, helping them achieve their business goals while ensuring they get the most out of our products and services. You'll work on time-bound engagements to accelerate adoption, retention, and expansion, collaborating with internal teams and executive stakeholders. There is a minimum 3-day in-office requirement as part of this role with a large emphasis on team learning and collaboration.
**Key Responsibilities:**
+ **Onboard New Customers** : Set customers up for success by introducing them to all the resources available to help them on their journey, via webinars and personalized 1:1 engagements
+ **Drive Adoption** : Serve as a customer advocate, for all the products they have purchased and advise them on how to deploy and adopt them to meet their business needs.
+ **Proactive Guidance:** Drive customers to resources they have available to them to enhance their ServiceNow experience
+ **Cross-functional Collaboration** : Partner with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace.
+ **Best Practices and Enablement** : Support customers to attend our workshops on governance, adoption models, internal champions, and platform maturity to accelerate customer success.
+ **Escalation Management** : Quickly resolve escalated customer issues by leveraging resources from across the company and maintaining high levels of customer engagement.
**What You'll Do:**
+ In the first months, you will attend an **in-person ServiceNow Onboarding Academy** to learn about our products, get certified (ITIL, ServiceNow Certified System Administrator) and learn about the systems and processes used to drive customer success
+ You will be assigned a **Large Portfolio of AMS** **customers** , and be responsible for the overall health and adoption metrics for this portfolio
+ Serve as the **trusted advisor** to your customers, providing prescriptive guidance on how to best leverage our platform to meet their goals.
+ Complete **point-in-time engagements** with a focus on Customer Onboarding, Driving Product Adoption and bi-yearly customer check-ins
+ Engage in **cross-functional partnerships** within the regional hub, collaborating with internal teams to deliver seamless customer experiences.
+ Contribute to the **Customer Excellence Group's** thought leadership by developing case studies, customer success assets, and best practices.
**Qualifications**
**What we need from you:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Business, Technology, Computer Science or AI related degree preferred.
+ Excitement for a career in **customer-facing roles** such as Business Development, IT Consulting, Customer Success, or Strategic Consulting.
+ **Passion for SaaS,** with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures.
+ Strong **emotional intelligence** , organizational skills, with a demonstrated ability to prioritize and manage competing tasks
+ English/French or Portuguese bilingualism is a plus
+ This role is based in our Orlando office. Applicants must currently reside within commuting distance or be able to relocate at their own expense. This role may require you to attend the office at short notice (1 hour) when business needs arise
+ This position is not eligible for employment based sponsorship
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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