4 Customer Relationship Management jobs in Newburyport
Customer Success Manager - Entry Level Sales Program 2026
01850 Lowell, Massachusetts
IBM
Posted 2 days ago
Job Viewed
Job Description
**Introduction**
A Customer Success Manager Architect (CSM) focused on Artificial Intelligence (AI) in IBM means a career where you're helping clients fully realize the value of their existing AI products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio.
Preferring to 'show' vs. 'tell' we're looking for recent college graduates who want to combine their technical interests and education with the people skills needed to architect technical solutions, co-creating with customers, partners, and colleagues to solve technical and business challenges.
Excellent onboarding training will set you up for success, whilst ongoing development will continue to advance your career through its upward trajectory. Our sales environment is fast-paced and supportive. Always part of a team, you'll be surrounded by leaders and colleagues who are always willing to help and be helped - as you support pilots that compel clients to invest in IBM's products and services.
**Your role and responsibilities**
The Customer Success Manager AI role in IBM has unique attributes. In addition to the people skills often associated with this position, this AI CSM role is specialized in data science, generative AI, and large language models. You will work closely with customers, product managers, and development teams to understand client business requirements and implement AI solutions that address complex business challenges.
With a hands-on approach to coding, demonstrations, and clear communication, you will be able to showcase IBM Ai solutions. You will design and articulate AI architectures compatible with a client's technology stack via use-case identification, solution architecture design, and MVP (minimal viable product) builds.
With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels with customers and IBM colleagues. To drive expansion and renewal growth, you'll guide leading enterprise companies through AI approaches that realize the full value of expanding their adoption of watsonx.
Your primary responsibilities will include, but not be limited to:
* Understanding Client's Data and AI Challenges and Building Trust: Understand clients' primary Data and AI challenges and establish yourself as a trusted technical expert for their migration, deployment, and adoption of AI and Hybrid Cloud offerings.
* Facilitating Use Case Exploration and Business Framing: Lead use case exploration and business framing workshops, develop client value realization models.
* Developing AI Solutions: Using your Data and AI engineering skills to code/ build MVPs using python, open-source frameworks, RedHat and IBM watsonx.
* Leading Persuasive Technical Conversations: Lead technical discussions that persuade clients to act based on their requirements and the value provided by IBM's solutions.
* Creating Post-Deployment Customer Success Plans: Develop customer success plans aimed at continually increasing active user adoption of IBM's products.
To be successful in this role, you will need:
* Confidence to contact and engage potential new customers and deliver an elevated experience.
* A desire to continually learn new technologies and how to apply their value in a client environment.
* Motivation to achieve technical objectives and high client satisfaction.
* Embrace curiosity and a growth mindset.
You may work with any of the following technologies: Data, Artificial Intelligence, IT Automation, Cloud, Security,
This position requires you to be in one of the following IBM offices: Atlanta GA, Austin, TX, Boston MA, Chicago IL, Dallas TX, New York NY, Raleigh NC, San Francisco CA, and Washington DC.
Approximately 25% travel may be required in this role, based on client needs and needs of the business.
**Required technical and professional expertise**
Required Experience
* Technical Education: B.S./M.S. in Computer Science, Artificial Intelligence, Data Science, Engineering, Information Systems, or equivalent technical degree/experience.
* Programming Language: Experience with Python notebooks.
* AI Skills: Academical Experience in Machine Learning, Deep Learning, Large Language Models.
* Understanding of model fine-tuning and in-context learning (choosing when to prompt-engineer vs. train) as part of the LLM lifecycle.
* Basic knowledge of specialized Agentic AI frameworks: LangChain, LlamaIndex
* Basic knowledge of Deep Learning Frameworks: PyTorch, TensorFlow (including Keras) , Hugging Face transformers
* Client Focused: Asks open-ended questions and understands needs to address business challenges.
* Tech Savvy: Conversant about technology, latest industry trends and how it is being applied to address business challenges.
* Team Player: Demonstrates team collaboration and can navigate different communication styles.
* Excellent Communication Skills: Possess verbal, written, and interpersonal skills that are engaging, compelling and influential.
* Self-Motivation and Problem-Solving Aptitude: A natural inclination toward self-motivation and initiative, in addition to the ability to navigate data and people to find answers and present solutions.
Highly Desirable
* Familiarity with agile development methodologies.
* Knowledge of AI and data governance.
* Knowledge of generative AI architectures such as RAG, chatbots.
* Experience with RedHat OpenShift and Kubernetes.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
Additional Information:
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
A Customer Success Manager Architect (CSM) focused on Artificial Intelligence (AI) in IBM means a career where you're helping clients fully realize the value of their existing AI products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio.
Preferring to 'show' vs. 'tell' we're looking for recent college graduates who want to combine their technical interests and education with the people skills needed to architect technical solutions, co-creating with customers, partners, and colleagues to solve technical and business challenges.
Excellent onboarding training will set you up for success, whilst ongoing development will continue to advance your career through its upward trajectory. Our sales environment is fast-paced and supportive. Always part of a team, you'll be surrounded by leaders and colleagues who are always willing to help and be helped - as you support pilots that compel clients to invest in IBM's products and services.
**Your role and responsibilities**
The Customer Success Manager AI role in IBM has unique attributes. In addition to the people skills often associated with this position, this AI CSM role is specialized in data science, generative AI, and large language models. You will work closely with customers, product managers, and development teams to understand client business requirements and implement AI solutions that address complex business challenges.
With a hands-on approach to coding, demonstrations, and clear communication, you will be able to showcase IBM Ai solutions. You will design and articulate AI architectures compatible with a client's technology stack via use-case identification, solution architecture design, and MVP (minimal viable product) builds.
With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels with customers and IBM colleagues. To drive expansion and renewal growth, you'll guide leading enterprise companies through AI approaches that realize the full value of expanding their adoption of watsonx.
Your primary responsibilities will include, but not be limited to:
* Understanding Client's Data and AI Challenges and Building Trust: Understand clients' primary Data and AI challenges and establish yourself as a trusted technical expert for their migration, deployment, and adoption of AI and Hybrid Cloud offerings.
* Facilitating Use Case Exploration and Business Framing: Lead use case exploration and business framing workshops, develop client value realization models.
* Developing AI Solutions: Using your Data and AI engineering skills to code/ build MVPs using python, open-source frameworks, RedHat and IBM watsonx.
* Leading Persuasive Technical Conversations: Lead technical discussions that persuade clients to act based on their requirements and the value provided by IBM's solutions.
* Creating Post-Deployment Customer Success Plans: Develop customer success plans aimed at continually increasing active user adoption of IBM's products.
To be successful in this role, you will need:
* Confidence to contact and engage potential new customers and deliver an elevated experience.
* A desire to continually learn new technologies and how to apply their value in a client environment.
* Motivation to achieve technical objectives and high client satisfaction.
* Embrace curiosity and a growth mindset.
You may work with any of the following technologies: Data, Artificial Intelligence, IT Automation, Cloud, Security,
This position requires you to be in one of the following IBM offices: Atlanta GA, Austin, TX, Boston MA, Chicago IL, Dallas TX, New York NY, Raleigh NC, San Francisco CA, and Washington DC.
Approximately 25% travel may be required in this role, based on client needs and needs of the business.
**Required technical and professional expertise**
Required Experience
* Technical Education: B.S./M.S. in Computer Science, Artificial Intelligence, Data Science, Engineering, Information Systems, or equivalent technical degree/experience.
* Programming Language: Experience with Python notebooks.
* AI Skills: Academical Experience in Machine Learning, Deep Learning, Large Language Models.
* Understanding of model fine-tuning and in-context learning (choosing when to prompt-engineer vs. train) as part of the LLM lifecycle.
* Basic knowledge of specialized Agentic AI frameworks: LangChain, LlamaIndex
* Basic knowledge of Deep Learning Frameworks: PyTorch, TensorFlow (including Keras) , Hugging Face transformers
* Client Focused: Asks open-ended questions and understands needs to address business challenges.
* Tech Savvy: Conversant about technology, latest industry trends and how it is being applied to address business challenges.
* Team Player: Demonstrates team collaboration and can navigate different communication styles.
* Excellent Communication Skills: Possess verbal, written, and interpersonal skills that are engaging, compelling and influential.
* Self-Motivation and Problem-Solving Aptitude: A natural inclination toward self-motivation and initiative, in addition to the ability to navigate data and people to find answers and present solutions.
Highly Desirable
* Familiarity with agile development methodologies.
* Knowledge of AI and data governance.
* Knowledge of generative AI architectures such as RAG, chatbots.
* Experience with RedHat OpenShift and Kubernetes.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
Additional Information:
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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0
Wealth Management Client Associate (FP)
01915 Beverly, Massachusetts
Bank of America
Posted 2 days ago
Job Viewed
Job Description
Wealth Management Client Associate (FP)
Beverly, Massachusetts
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.
Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.
Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.
**Job Description:**
This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients.
**Desired Qualifications:**
+ Series 7 & 66 (or combination of both Series 63 & 65) preferred
**Responsibilities:**
+ Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings
+ Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests
+ Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk
+ Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA
+ Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset
**Skills:**
+ Account Management
+ Client Management
+ Customer and Client Focus
+ Issue Management
+ Oral Communications
+ Business Development
+ Client Solutions Advisory
+ Pipeline Management
+ Prioritization
+ Administrative Services
+ Emotional Intelligence
+ Referral Identification
+ Written Communications
**Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
37.5
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
Beverly, Massachusetts
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.
Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.
Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.
**Job Description:**
This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients.
**Desired Qualifications:**
+ Series 7 & 66 (or combination of both Series 63 & 65) preferred
**Responsibilities:**
+ Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings
+ Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests
+ Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk
+ Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA
+ Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset
**Skills:**
+ Account Management
+ Client Management
+ Customer and Client Focus
+ Issue Management
+ Oral Communications
+ Business Development
+ Client Solutions Advisory
+ Pipeline Management
+ Prioritization
+ Administrative Services
+ Emotional Intelligence
+ Referral Identification
+ Written Communications
**Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
37.5
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
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1
Customer Relations & Inside Sales Associate
03862 North Hampton, New Hampshire
Bridges Bros Movers
Posted today
Job Viewed
Job Description
About Bridges Bros MoversWe are an award winning, family-owned moving and storage company looking for a dedicated Customer Service & Insides Sales Associate to join our team, working out of our North Hampton, NH location. Job SummaryThis position is responsible for a range of daily tasks that include: providing phone support for our clients, assisting with booking appointments, scheduling jobs and answering questionsinteracting with vendors who support our businessoffice administrative tasks including preparation of job paperwork, reconciliation of billing and time sheets conducting 'virtual' surveys and providing quotes to clients RequirementsStrong organizational and multitasking abilitiesComfortable with technology and familiar with various software applications, including customer relationship management tools (CRM), Microsoft Office and/or Google OfficeExcellent verbal and written communication skillsAttention to detail and problem-solving skillsAbility to work independently and as part of a teamExperience in the moving industry is a plus, but not requiredEducation- Associates Degree or higherSalary$50,000 to $5,000 annually plus benefitsBenefits- Paid health insurance (Healthcare Reimbursement of 2500 annually)- Paid dental and vision insurance- 401k with company match up to 4% and profit sharing- Paid time off and holidays- Supportive and family-oriented work environmentHours- Monday to Friday, 7:30 am to 4:00 pm with a 30-minute lunch breakBridge Bros is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all employees. Join our team and help us deliver top-notch moving services to our valued clients.
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