9 Customer Relationship Management jobs in Newburyport

Career Opportunities with UniTrust Financial Group A great place to work. Careers At UniTrust Financial Group Current job opportunities are posted here as they become available. Location: Remote (Work From Home) Work Hours: Full-Time | Flexible Schedule About InsuraTec Services Group: At InsuraTec Services Group, we help families protect their futures with life insurance solutions built on integrity, transparency, and heart. We're growing and looking for a Virtual Customer Success Manager to ensure our clients get the best possible support—from first contact to long-term service. What You’ll Do: Handle virtual client interactions from onboarding to ongoing support. Provide personalized guidance to help clients understand and maintain their insurance coverage. Use warm, qualified leads—no cold calling, no door-to-door sales. Maintain accurate records, track performance, and contribute to client retention. Collaborate with teammates to improve client experience and outcomes. Stay current on products, systems, and compliance requirements. If unlicensed, complete our self-paced, company-supported life insurance training program. What You Bring: No insurance experience needed—we provide full training. Excellent communication skills with a focus on listening and problem-solving. Ability to work independently and stay organized in a virtual environment. A client-first mindset and strong follow-through. Eagerness to learn, grow, and help others succeed. A commitment to professionalism, empathy, and ethical standards. What You’ll Get: Commission-only pay with unlimited earning potential and monthly bonuses. 100% remote work – serve clients from anywhere. Pre-qualified leads – focus on relationship-building, not prospecting. A supportive team culture focused on mentorship and shared success. Advancement opportunities into leadership and client management roles. Take Ownership of Your Success: If you’re motivated, dependable, and passionate about helping people, this role is a great fit. Join a company that puts people first—clients and team members alike—and build a career that’s meaningful and flexible. We’re an Equal Opportunity Employer: InsuraTec Services Group values diversity and welcomes individuals from all backgrounds. We’re committed to building a supportive, inclusive workplace. #J-18808-Ljbffr

Career Opportunities with UniTrust Financial Group A great place to work. Careers At UniTrust Financial Group Current job opportunities are posted here as they become available. Location: Remote (Work From Home) Work Hours: Full-Time | Flexible Schedule About InsuraTec Services Group: At InsuraTec Services Group, we help families protect their futures with life insurance solutions built on integrity, transparency, and heart. We're growing and looking for a Virtual Customer Success Manager to ensure our clients get the best possible support—from first contact to long-term service. What You’ll Do: Handle virtual client interactions from onboarding to ongoing support. Provide personalized guidance to help clients understand and maintain their insurance coverage. Use warm, qualified leads—no cold calling, no door-to-door sales. Maintain accurate records, track performance, and contribute to client retention. Collaborate with teammates to improve client experience and outcomes. Stay current on products, systems, and compliance requirements. If unlicensed, complete our self-paced, company-supported life insurance training program. What You Bring: No insurance experience needed—we provide full training. Excellent communication skills with a focus on listening and problem-solving. Ability to work independently and stay organized in a virtual environment. A client-first mindset and strong follow-through. Eagerness to learn, grow, and help others succeed. A commitment to professionalism, empathy, and ethical standards. What You’ll Get: Commission-only pay with unlimited earning potential and monthly bonuses. 100% remote work – serve clients from anywhere. Pre-qualified leads – focus on relationship-building, not prospecting. A supportive team culture focused on mentorship and shared success. Advancement opportunities into leadership and client management roles. Take Ownership of Your Success: If you’re motivated, dependable, and passionate about helping people, this role is a great fit. Join a company that puts people first—clients and team members alike—and build a career that’s meaningful and flexible. We’re an Equal Opportunity Employer: InsuraTec Services Group values diversity and welcomes individuals from all backgrounds. We’re committed to building a supportive, inclusive workplace. #J-18808-Ljbffr

• Serve as a trusted point of contact for clinical customers, providing timely updates and support throughout the sales and delivery lifecycle.
• Manage the complete sales order process: validate orders, pricing, and shipping terms; coordinate with production and logistics; and ensure successful delivery and installation.

Client Details

Our client is a rapidly growing international life sciences company specializing in advanced solutions for clinical diagnostics, laboratory automation, and specialty chemicals. With a strong global presence and a passion for innovation, they support hospitals, research institutions, and diagnostic labs through high-performance products and exceptional customer support. The organization is committed to delivering outstanding service while empowering customers to achieve operational excellence.

Description

• Serve as a trusted point of contact for clinical customers, providing timely updates and support throughout the sales and delivery lifecycle.
• Manage the complete sales order process: validate orders, pricing, and shipping terms; coordinate with production and logistics; and ensure successful delivery and installation.
• Utilize Salesforce CRM (and other ERP tools) to maintain accurate records of leads, opportunities, and customer interactions.
• Communicate regularly with internal stakeholders to ensure alignment on order status, delivery timelines, and customer feedback.
• Partner with finance to ensure proper billing and payment collection, including generating pro forma invoices when needed.
• Assist with contract renewals and support marketing initiatives related to service agreements.
• Provide weekly and monthly sales reports; support end-of-quarter planning with open order tracking and reconciliations.
• Monitor product pricing updates and ensure consistency across systems.
• Proactively gather customer feedback and ensure any issues are properly documented and escalated.
• Participate in regular service team meetings and training, adhering to quality and regulatory protocols.

Profile

• 3+ years of experience in customer service, inside sales, or sales support roles within the life sciences, diagnostics, or manufacturing industries.
• Associate's degree required; Bachelor's degree preferred.
• Comfortable managing multiple priorities and maintaining a high level of accuracy and responsiveness.
• Strong proficiency with Excel and CRM systems (Salesforce experience preferred).
• Familiarity with sales order cycles, shipping terms, and payment coordination.
• Detail-oriented with excellent communication and organizational skills.
• Collaborative team player with a proactive approach to problem-solving.
• Experience supporting international or early-stage commercial teams is a plus.
• Ability to work occasional early morning or evening hours to accommodate global teams.

Job Offer

• Competitive base salary: $80,000 - $95,000 depending on experience
• Annual performance bonus
• Generous PTO, paid holidays, and flexible scheduling
• Hybrid work structure with room to grow
• Medical, dental, and vision insurance
• 401(k) plan with company match
• Ongoing learning and development opportunities
• Inclusive, team-oriented company culture

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and youll fit right in here at Amazon Robotics (AR). We are a smart te Robotics, Manager, Fulfillment, Operations, Robot, Customer, Technology

Serve as the primary point of contact for day-to-day client support, addressing inquiries with professionalism and urgency.
Guide new clients through a smooth and efficient onboarding process.

Client Details

Our client is a fast-growing legal technology company focused on transforming how litigators approach routine drafting tasks. Co-founded by a senior litigation attorney and a veteran software engineer from one of the world's top eDiscovery platforms, this company blends deep industry knowledge with cutting-edge design and engineering. Their product is tailored to align seamlessly with the workflows litigators already use-no steep learning curves, just time saved.

With a mission to eliminate tedious, repetitive legal tasks, the company empowers attorneys and support staff to spend more time on strategy and high-impact work. In doing so, they help law firms recruit and retain talent, reduce costs for clients, and elevate the quality of legal documents.

Description

Client Onboarding and Training

• Guide new clients through a smooth and efficient onboarding process.
• Deliver engaging training sessions to ensure users are confident using the platform.
• Act as a trusted advisor by sharing product best practices and use cases tailored to client needs.

Customer Support and Issue Resolution

• Serve as the primary point of contact for day-to-day client support, addressing inquiries with professionalism and urgency.
• Collaborate cross-functionally with the technical team to troubleshoot product issues and ensure timely resolution.
• Track and escalate client concerns as needed while maintaining clear communication throughout the process.

Client Relationship Management

• Build strong, long-term relationships with clients to understand their goals and ensure satisfaction.
• Conduct proactive outreach to key accounts, including outbound check-ins and usage reviews.
• Take initiative to improve the client experience beyond reactive support-identify trends, gather feedback, and champion improvements internally.
• This role will start as an individual contributor with the potential to grow into a leadership position managing future Customer Success hires.

Retention and Upselling

• Monitor client engagement and identify opportunities to increase adoption.
• Collaborate with the Sales and Product teams to identify and act on upsell opportunities.
• Contribute to strategies that reduce churn and improve long-term retention.

Profile

• 3+ years in Customer Success, Account Management, Client Services or related roles.
• Experience working in a SaaS, legal tech, or B2B software environment is highly preferred.
• Strong communication skills, both written and verbal, with the ability to manage client expectations and explain technical concepts clearly.
• Self-starter with a proactive mindset-comfortable managing day-to-day support needs while driving broader relationship-building initiatives.
• Excited by the opportunity to build and grow a Customer Success function in a scaling startup environment.
• Bonus: Experience making outbound client calls, leading training sessions, or mentoring team members.

Job Offer

• Remote
• Generous benefits
• Base salary
• Potential Profit Sharing
• Join an innovative industry leading company with high growth potential

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.