194 Customer Relationship Management jobs in Washington

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, were revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

Please note: this role is 100% in-office in Seattle, WA (Fremont Office)

As a Customer Success Manager aka Agent Experience Manager (AEM) you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.

At Compass You Will:

• Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
• Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
• Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
• Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
• Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
• Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For:

• 2-3 years of experience in customer service, training, office management, hospitality, or operations
• Previous experience in real estate is a plus
• Previous experience with live or virtual training is a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus
• Passion for supporting and serving agents trying to grow their businesses
• The ability to establish credibility with key agent decision-makers and influencers
• Great listening skills, connects well with others, and is empathetic of the customers pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement

Compensation: The base pay range for this position is $32.22-$34.14 pr/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice

About Foursquare

Foursquare is the leading independent location technology and data cloud platform, helping businesses connect the digital and physical worlds with precision and purpose. Our products power everything from market analytics to targeted experiences, relied on by some of the worlds most iconic brands.

But what makes Foursquare truly special is how we work. We're a team of builders, problem-solvers, and collaborators who care deeply about impact both in the products we ship and the way we show up for each other. Great outcomes come from strong collaboration and shared ownership, and we believe growth happens through real challenges whether thats leveling up a skill, tackling unfamiliar problems, or pushing a project forward in a new way. If you're excited by cutting-edge tech and a culture that values both autonomy and teamwork, youll thrive here.

About the Position

Foursquare is looking for a Customer Success Manager to join our team in Seattle office; on a hybrid schedule of Tuesday, Wednesday, Thursday in office.

As our Foursquare team continues to expand, were seeking a client-focused, experienced Customer Success Manager to engage with our Agency and Brand clients. The CSM onboards new customers, provisions new campaigns, and provides ongoing technical support for in-flight campaigns using our suite of Attribution, Targeting, and Offline Conversion Feed products.

Youll collaborate with our Account Managers to identify cross-sell and upsell opportunities, support the account strategy, and ensure customers are reaching their campaign goals and desired business outcomes. The technical aspects of this role include setting up and configuring our products for campaigns on partner media platforms and DSPs, helping clients understand and act on campaign result dashboards, and assisting in quarterly business reviews (QBRs) with clients.

The ideal candidate will have experience in ad agencies or ad tech companies providing client services for top tier clients. Familiarity with ad agencies, publishers, and the ad tech space is highly desirable in this role. You should understand how programmatic buys, social media advertising, and ad campaigns are bought and run. Your goal will be to ensure advertising agencies and the brands they serve are getting maximum value from our offerings in every campaign.

• Effectively manage the various steps of the Customer Journey including Customer Onboarding, Campaigns Planning/Execution
• Efficiently manage a large and diverse portfolio of customers and set of activities with a strong focus on improving Customer Health and achieving high level of customer satisfaction in collaboration with Sales and Account Management
• Successfully scope, design and implement complex technical solutions designed to help customers achieve positive business outcomes
• Partner closely with your counterpart on the Account Management team to build and execute detailed account plans
• Work cross-functionally with Ops to address client escalations and stay aware of Foursquare's product direction and future capabilities
• Be the day-to-day contact for your book of business including conduct campaign results readouts, client training/workshops design and delivery, pre-sales support for RFIs/RFP
• Provide customer and market feedback on product/services roadmaps, messaging, and positioning
• Adhere to service level agreements (SLAs) with a sense of urgency and timely, proactive communication
• Take a relentless approach on advocating for your customers

What youll need

• 2-3 years experience in Customer Success or client-facing campaign support roles
• Advertising or social media technical experience is a plus. Examples are web front end programming and troubleshooting, working with DSPs such as The Trade Desk, data and programming concepts (arrays, HTML, JSON)
• Excellent written and verbal communication, discovery, and presentation skills
• Industry expertise in ad tech, with mastery of the landscape, terminology, and excellence in client service. Experience working with ad agencies strongly preferred
• Ruthless prioritization of work activities across your book of business in a fast-paced, dynamic environment
• Ability to consistently apply troubleshooting best practices and provide client-specific communications and documentation
• Strong critical thinking and information retainment skills. Foursquare is a fast-paced and dynamic environment, and the ideal candidate can identify patterns across their book of business and, if needed, draw on previous situations for quick resolution
• Your own unique talents! If you dont meet 100% of the qualifications outlined above, we encourage and welcome you to still apply!

• Flexible PTO take the time you need to rest and recharge
• Comprehensive healthcare industry-competitive medical, dental, vision, and life insurance
• 401(k) with company match invest in your future with support from Foursquare
• Family planning support access fertility and family-building programs through Carrot
• Growth Investment Program funding and resources to support your personal and professional development
• Tech setup well provide a company laptop and the essentials to help you get up and running smoothly
• Hybrid work schedule in-person collaboration on Tues/Wed/Thurs for hybrid roles (remote roles excluded)

At Foursquare, were committed to offering competitive pay and benefits that reflect market standards and the unique strengths each candidate brings. Actual compensation is based on a variety of factors, including skills, experience, and office location. We also regularly review our compensation practices to ensure fairness, equity, and alignment with evolving market trends.

The estimated annual total cash compensation range for this role is $95,000 $115,000 . While final offers may vary slightly based on individual qualifications, we aim to stay within this published range to support pay equity and transparency across the organization.

Salary is just one part of our total compensation package, which also includes restricted stock units, comprehensive health insurance options, and a wide range of benefits.

Things to know

Foursquare is proud to foster an inclusive environment that is free from discrimination. We strongly believe in order to build the best products, we need a diversity of perspectives and backgrounds. This leads to a more delightful experience for our users and team members. We value listening to every voice and we encourage everyone to come be a part of building a company and products we love.

Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.

#LI-HYBRID #LI-AY1

Applied Research Works, Inc. (aka Cozeva) is a leading provider of healthcare technology solutions aimed at transforming care delivery and payment. Our innovative platform focuses on value-based care, empowering healthcare teams to streamline operations and improve patient outcomes.

Cozeva works with over 80+ healthcare organizations across Payors, Providers and risk-bearing entities. Cozevas footprint is across 31 states, 97k+ providers with an impact on over 25 million Member lives. Our go-to-market team is rapidly growing as we look to take our successes, primarily in the California market, and continue to scale nationwide.

Job Description Summary

Applied Research Works, Inc. (ARW) is looking for a strategic and results-driven Senior Customer Success Manager (Senior CSM) to join the Cozeva team.

At ARW, Senior CSMs serve as trusted advisors for key customers, ensuring they maximize the value of Cozevas solutions. As a Senior CSM, you will be responsible for deeply understanding your customers business goals, driving adoption, and ensuring measurable success. Your ability to analyze data, problem-solve, and connect product capabilities to customer needs will be critical to retention, engagement, and expansion opportunities.

Our customers are the heart of our business. Our Senior CSMs play a key role in shaping product direction by gathering insights and fostering strong partnerships that lead to impactful customer outcomes.

• Develop strong, strategic relationships with Cozeva customers, actively seeking the "why" behind our customers' asks to ensure we understand and address their challenges to meet their goals, and then support their progressive achievement of those goals
• Dig into customer performance and adoption data and customer health metrics, proactively identifying and addressing potential issues or risks to either customer business outcomes or the ARW-Customer relationship
• Conduct regular check-ins, recurring business reviews, and satisfaction surveys to evaluate customer success, platform satisfaction, and general contract health
• Identify opportunities for upselling or cross-selling additional products and services that align with customers current or emerging business needs
• Gather and share customer feedback with product management and development teams to influence the product roadmap, connecting the dots across needs that are shared across customers and best practices that have led to positive customer outcomes
• Collaborate with marketing and sales teams to create customer success stories, testimonials, and case studies
• Drive projects to timely completion by acting as a liaison between the customer and Cozeva program managers for regulatory submission processes
• Keep up-to-date with knowledge of the healthcare industry and product enhancements; Serve as subject matter experts on workflow to ensure customers experience maximum value on our platform
• Work collaboratively with the rest of the CSM team as well as other internal teams to host Office Hours, Webinars, and Trainings as needed

Education/Experience

• Minimum requirement: BA/BS in a relevant discipline. MPH, MHA, MHSA, MBA or equivalent graduate degree, and direct industry experience preferred.
• 7+ years in healthcare administration or healthcare technology/SaaS required. Experience working with Health Plans, Independent Physician Associations (IPAs), and Management Service Organizations (MSOs) required. Experience in customer success, account management, or a related role is a plus.
• Foundational knowledge and experience in value-based care programs is critically required.
• Direct or adjacent experience with Quality programs, such as HEDIS, STAR, QRS, and/or MSSP/ACO
• Direct or adjacent experience with Risk Adjustment models such as CMS-HCC, HHS-ACA, and/or UCSD-CDPS
• Passionate about learning and solving challenging problems in the healthcare operations, regulation and technology space.
• Willingness to work as needed with international teams and timezones.
• Demonstrated excellence in the following areas:
• Communication & Relationship-Building: Excellent written and spoken communication skills. Excellent interpersonal and relationship-building skills.
• Presentation Skills: Sophisticated presentation skills in front of large and small audiences
• Emotional Intelligence: Natural ability to read and respond to a situation in the best interests of Cozeva and our customers.
• Organization: Proven ability to manage multiple complex accounts and projects simultaneously with a bias for action.
• Problem Solving: Ability to simplify and creatively solve complex problems, in response to challenges both in and out of your control.
• Data-Driven Mindset: Curious and analytical mindset with the ability to translate data insights into actionable strategies.
• Drive: A proactive attitude that stays ahead of customer and company needs. Self-motivated mindset.
• Teamwork & Collaboration: Able to successfully collaborate with cross-functional teams.

What You Get:

• At Applied Research Works, Inc., we continually invest in our employees and offer comprehensive benefits, including remote work options, flexible time off, medical/dental/vision coverage, 401k plan match - to name a few.

Note on Work Location:
This is a remote position open to candidates across the U.S. However, if you are located in the Bay Area, California or within 50 miles of Bellevue, Washington , you will be expected to work from a local office at least once per week .

The pay range for this role is:

105,000 - 135,000 USD per year (Remote (United States))

105,000 - 135,000 USD per year (Hybrid (Bellevue, Washington, US))

105,000 - 135,000 USD per year (Hybrid (San Ramon, California, US))

Get AI-powered advice on this job and more exclusive features.

Lish (lishfood.com) is a fast growing Seattle startup that partners with chefs and restaurants to deliver high-quality curated catering to thousands of hungry office employees everyday. We provide unmatched menu variety and top-notch service, backed by technology that uniquely makes our scale and level of service possible. Were a group of entrepreneurs, engineers, foodies, parents, coffee drinkers and creators with the mission of building a way to connect people to talented local chefs who care about great food.

Partners on Lish are independent artisans and restaurant owners passionate about crafting locally-sourced, scratch-made meals with fresh ingredients. Each chef tells their unique story through their food, bringing a variety of authentic cuisines and styles to our menu.

ABOUT THE JOB

As the Customer Success Manager (CSM) at Lish, youll be the primary face for our largest and most strategic catering client accounts. Acting as a trusted advisor and strategic partner, you will ensure clients maximize the value of our services, drive retention and expansion, and deliver a best-in-class experience. Youll work cross-functionally to advocate for clients, champion their needs, and proactively drive improvements across the organization.

This is a full-time, salaried role in Seattle, reporting to the CEO, with the opportunity to grow into a leadership position. The position is hybrid, requiring three days per week in the office and regular onsite visits to client offices throughout the Seattle area.

KEY RESPONSIBILITIES

• Own the Customer Relationship : Serve as the main point of contact for our largest clients, building authentic, trust-based relationships with key stakeholders and understanding their unique business goals.
• Strategic Program Design : Partner with clients to design and optimize office meal programs that enhance employee engagement and workplace culture, leveraging data and feedback to drive measurable outcomes.
• Proactive Engagement : Anticipate client needs, identify risks and opportunities, and implement strategies to ensure retention and satisfaction.
• Revenue Growth : Identify and execute on upsell and cross-sell opportunities based on client goals and usage patterns, consistently hitting retention and expansion targets.
• New Client Onboarding : Lead seamless onboarding for new clients, ensuring they realize value from day one and have a clear path to success.
• Cross-Functional Collaboration : Work closely with Operations, Engineering, and Sales to advocate for client needs, resolve issues, and influence product/service enhancements.
• Issue Resolution : Manage escalations and complex challenges with a solutions-oriented, empathetic approach, turning issues into opportunities for deeper partnership.
• Process Improvement : Develop and implement scalable processes and best practices, contributing to a culture of continuous improvement.
• Reporting & Insights : Track and report on customer health scores, success KPIs, and business outcomes, providing actionable insights to clients and internal teams.

ABOUT YOU

• Youre a natural relationship builder with high empathy and outstanding communication skills, with the ability to engage and influence at all levels.
• Youre obsessed with the customer experience and genuinely care about delivering outstanding service.
• Youre entrepreneurial and proactive, excited to build and scale new processes and initiatives.
• You thrive in fast-paced environments and enjoy rolling up your sleeves.
• You bring a data-driven mindset and use insights to guide decisions and improve performance.
• Youre a foodie at heart and believe in the power of a shared meal to build community.

REQUIREMENTS

• 4+ years in a customer-facing role (Customer Success, Account Management, or similar), ideally managing high-value or strategic accounts.
• 4 year Bachelors degree.
• Proven track record of achieving revenue retention and growth targets.
• Experience building relationships with executive stakeholders and driving business outcomes.
• Excellent written and verbal communication skills.
• Demonstrated ownership, attention to detail, and follow-through.
• Experience with food/hospitality or catering is a strong plus.
• Startup or high-growth environment experience is a strong plus.
• Experience with CRM tools is a plus

BENEFITS/PERKS

• Competitive salary and performance-based incentives
• Health, Dental, and 401(k) benefits
• Work alongside a passionate, collaborative team
• Opportunity to shape and lead the Customer Success function as we grow

The total salary range for this role is $90,000-$20,000 , inclusive of performance incentive pay. The salary is dependent on a number of factors including but not limited to: work experience, training and skills.

• Seniority level Mid-Senior level

• Employment type Full-time
• Industries Food and Beverage Services

Referrals increase your chances of interviewing at Lish by 2x

Get notified about new Customer Success Manager jobs in Seattle, WA .

Seattle, WA 52,400.00- 112,000.00 4 days ago

Seattle, WA 52,400.00- 112,000.00 1 week ago

Seattle, WA 60,000.00- 75, hours ago

Seattle, WA 83,000.00- 95,000.00 3 weeks ago

Bellevue, WA 105,000.00- 135,000.00 1 month ago

Seattle, WA 123,100.00- 154,200.00 6 days ago

Seattle, WA 72,000.00- 154,000.00 3 weeks ago

Seattle, WA 72,000.00- 154,000.00 1 week ago

Seattle, WA 185,500.00- 268,900.00 6 days ago

Bellevue, WA 185,500.00- 293,900.00 4 days ago

Redmond, WA 70,000.00- 75,000.00 2 months ago

Seattle, WA 133,400.00- 223,700.00 6 days ago

Seattle, WA 72,000.00- 154,000.00 2 weeks ago

Seattle, WA 95,000.00- 115,000.00 1 month ago

Bellevue, WA 133,400.00- 223,700.00 6 days ago

Seattle, WA 109,300.00- 233,800.00 4 days ago

Seattle, WA 133,400.00- 223,700.00 1 week ago

Seattle, WA 72,000.00- 154,000.00 3 hours ago

Seattle, WA 72,000.00- 154,000.00 3 weeks ago

Greater Seattle Area 80,000.00- 100,000.00 1 week ago

Seattle, WA 60,000.00- 75,000.00 1 month ago

Bellevue, WA 90,000.00- 120,000.00 1 month ago

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled. Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey. Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews. Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers. Understand our customers' organizational structure and develop relationships with key business stakeholders. Understand our customers' business and link customer goals to compelling solutions to be delivered. Proactively assist in problem resolution, both internally and externally. Maintain accurate records, including detailed documentation of customer service actions and discussions. Escalate issues appropriately to Services, Support, Product, etc. Develop compelling recommendations with strong close rates for add-on business. Invest in developing both yourself and others, and contribute to organizational efforts as required.

Your Qualifications:

5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field. Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives. Proven ability to work in a fluid environment, with limited processes. Excellent communication and presentation skills directed at both business-oriented and technical audiences.

A Few Things We Have To Offer:

Compensation: $75,000 - $100,000. Bonus potential. Great Healthcare, Dental, Vision. Flexible PTO. Culture of support, encouraging Life-Work balance. 401k match. FSA and HSA options. Employee Assistance Program. Paid Parental Leave. Representing a company with 4,000+ clients and a 99% retention rate. Accelerated title and salary growth potential. A fun and energetic work environment that makes you excited to go to work every day.

Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law.

Job Type

Full-time

Description

About Us:

We at Baden Sports believe that in Play, we find that rare convergence of body, mind and spirit. Play connects us to our family, our communities and our friends and in it, we find purpose and learn the meaning of sacrifice, teamwork and perseverance. We believe play is sacred and vital.

It is our Mission to create products and experiences that honor the importance of sports within individuals and communities; inspiring play in all that we do.

Our team thrives on this mission and pursues it through passion, creativity, and innovation.

We are a family owned and operated company located in Kent, Washington with an over 40-year history of building world-class sporting goods. Come join us as we continue to build the team of the future.

About the Role:

Baden is looking for a proactive Customer Success Manager to lead and develop our customer service team. In this role, you'll help shape our customer experience strategy, refine internal processes, and ensure our service reflects the values and energy of our brand.

What You'll Do:

• Lead and manage a team of customer service reps across multiple channels (phone, email, chat).
• Hire, train, coach, and support the team to meet and exceed performance targets.
• Monitor and report on key service metrics like response times, resolution rates, etc.
• Handle escalated customer issues and complaints with professionalism and care.
• Collaborate across departments (e.g., sales, accounting, operations, product) to ensure smooth customer operations.
• Implement process improvements and optimize tools and workflows (Business Central, Custom tracking tool, CRM, etc.).
• Represent the voice of the customer in internal meetings and product feedback.

• $80,000-$00,000 Annual Salary Range
• Company Success Share program
• 401(k) retirement plan, with company match
• Full benefits package including medical, dental, and vision insurance, FSA, company paid life insurance
• Hybrid work flexibility
• Employee discounts on gear and apparel
• Supportive, team-driven work environment
• Opportunities for growth within a passionate and growing company

• 3-5+ years of experience in customer service, with 2+ years in a management role.
• Experience in consumer goods, or e-commerce preferred.
• Strong leadership and coaching abilities.
• Familiarity with CRM/helpdesk systems and reporting tools.
• Excellent written and verbal communication skills.
• Passion for sports, outdoor activities, or the sporting goods industry is a big plus.

• Experience supporting B2B and B2C customers.
• Knowledge of Shopify, Microsoft Business Central and Office 365.

Join to apply for the Customer Success Manager role at Motivity .

Location: Remote (US-based)

Department: Customer Success | Reports to: Director of Customer Success

Motivity is looking for a strategic, relationship-driven, and empathetic Customer Success Manager (CSM) to join our growing team. In this role, you'll be responsible for managing a portfolio of customers, ensuring their long-term success with Motivity's platform, and driving retention and expansion across your book of business.

We're especially excited to meet candidates with experience or interest in Applied Behavior Analysis (ABA), Special Education, or adjacent fields. If you've supported clinicians, educators, or therapy organizations and have a passion for helping teams do their best work - we'd love to hear from you.

• Relationship Management: Become an effective and trusted resource for our customers. Build and cultivate deep, trusted, and transparent relationships, exceeding their expectations during every phase of the customer lifecycle.
• Value Realization: Establish clear success goals, including high product adoption and high platform utilization, and own delivery of those goals. Identify potential opportunities for upsell.
• Voice of the Customer: Be a strategic "voice of the customer" thought-partner for our internal teams (product, marketing, sales) to recognize potential improvements for Motivity's Product experience.
• 100% Renewals: Own renewals for your partners end-to-end.
• Drive Adoption, Enablement & Scalable Success: Support ongoing training and onboarding of new users within existing accounts.
• Champion long-term adoption by helping define and improve post-implementation engagement strategies.
• Bring creativity and a builder's mindset to help design scalable, yet high-touch and personalized approaches that support diverse customer segments across their full journey with Motivity.
• Manage Risk & Escalations: Identify risks early, manage escalations with urgency, and communicate customer needs effectively to internal teams.
• Maintain Clean CRM Hygiene: Keep accurate records, notes, and tasks in our CRM to ensure visibility and cross-functional alignment.

• 3+ years in a Customer Success, Account Management, or other client-facing role working with a high volume of clients
• Ability to build out processes and tooling to support customers at scale
• Demonstrated experience managing commercial conversations, with preference for experience managing renewals and upsell discussions.
• Strategic mindset with a bias for action and results
• Passion for shaping systems and processes, and thinking critically about how to scale success without sacrificing the human touch
• Strong relationship-building and communication skills, including executive presence
• Comfortable navigating complex organizations and influencing stakeholders
• Excellent CRM hygiene and documentation habits (HubSpot experience a plus)
• Highly organized, proactive, detail-oriented, and customer-obsessed
• Bonus: Experience with or interest in ABA, special education, or healthcare
• BCBA(R)s welcome to apply!

• Mid-Senior level

• Full-time

• Other

• Software Development

Were on a mission to eliminate every software bug in the world. Companies spend over $70 billion a year on software testingwith not-so-great results. Bugs continue to wreak havoc on customers and prevent companies from achieving their goals.

QA Wolf is the first QA solution that guarantees automated test coverage. We help world-class teams ship faster and more confidently and are the top rated QA solution on G2.

QA Wolf is backed by top-tier venture capital and industry leaders including Scale, Inspired Capital, and founders of PayPal and AngelList. The founding leadership team brings experience from Amazon, Bridgewater, ZipDrug, and more.

QA Wolf is headquartered in Seattle and is a remote-first team. We are looking for a strategic, revenue-owning Customer Success Manager (CSM) to join our team.

Location: Remote in US, UK, or Canada*

We are looking for someone who:

• Has 3+ years of experience as a Customer Success Manager or Account Executive managing full-lifecycle relationships in a technical SaaS environment with multiple stakeholders

• Has proven success carrying a quota for renewals and/or expansions, with a strong track record of driving retention and growth

• Is skilled at engaging VP- and C-level stakeholders, particularly in Product, Engineering, and QA

• Thrives in early-stage startups where adaptability, ownership, and initiative are key

• Thinks strategically and connects product value to customer business outcomes

• Shares our values

Things you will do:

• Manage a portfolio of 2025 customers across onboarding, adoption, renewal, and expansion

• Understand customer goals and workflows to drive outcomes and long-term value

• Serve as a trusted advisor on QA and automated testing best practices

• Create and execute success plans that clearly link product usage to business impact

• Build and maintain alignment with technical and executive stakeholders

• Identify risks early, handle objections, and manage escalations with clarity and urgency

• Collaborate with sales, product, and engineering to share feedback and improve the customer experience

• Own forecasting, renewals, and expansion opportunities across your accounts

• Deliver against targets for Net and Gross Dollar Retention (NDR/GDR)

We offer great compensation and many other benefits including:

• Compensation

  • USD: $00K 140K base | 120K 180K OTE

  • CAD: 137K 191.8K base | 164.4K 246.6K OTE

  • GBP: 78K109.2K base | 93.6K140.4K OTE

• 100% Medical, dental, and vision

• 28 days of personal time off (PTO)

• A remote-first culture allows you to work virtually anywhere

Our Values

Make magic. We want to build a magical product for our customers and magical place to work. Magic is striving for better than the best. Working with exceptional colleagues is exciting, inspiring, and the most important factor for creating a magical place to work.

Be open. Being open provides context people need to make great decisions. Openness builds trust, showing progress creates momentum, and open learnings from failures help us get better.

Have freedom and ownership. Giving people freedom instead of developing processes to prevent them from using their own judgement, creates better decision making and accountability. To give people freedom they must have the skills, context, and ownership mentality to solve problems self-directed.

Deliver impact fast. Creative mavericks are motivated by doing great work, not by being told what to do. By creating a magical environment to attract talented people, by being open and providing context to make great decisions, then we can provide freedom and ownership for people to do great work and deliver impact fast.

Learn more about our Mission and Values here.

Our Process:

• Submit a 12 minute video sharing what excites you about the CSM role at QA Wolf, and how you handled a customer objection during a renewal or expansion. What was your approach and the result? (In order to be considered for this role a video must be submitted)

• If that goes well, a 30 minute recruiter chat

• If that goes well, You'll show off your skills with a take home

• If that goes well, you'll review your take home with a person on our Leadership team

• If that goes well, a chat with the hiring manager

• If that goes well, you join us full time

*Note: This is a fully remote position. However, all candidates must be physically located in and have legal authorization to work in the United States, Canada, or the United Kingdom, without the need for employer-sponsored work authorization, now or in the future. At this time, we are not sponsoring visas (e.g., H-1B, TN or E-3 in the United States) or supporting related work authorization.

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, were revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

Please note: this role is 100% in-office in Seattle, WA (Fremont Office)

As a Customer Success Manager aka Agent Experience Manager (AEM) you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.

At Compass You Will:

• Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
• Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
• Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
• Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
• Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
• Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For:

• 2-3 years of experience in customer service, training, office management, hospitality, or operations
• Previous experience in real estate is a plus
• Previous experience with live or virtual training is a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus
• Passion for supporting and serving agents trying to grow their businesses
• The ability to establish credibility with key agent decision-makers and influencers
• Great listening skills, connects well with others, and is empathetic of the customers pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
  

Compensation:

The base pay range for this position is$32.22-$34.14 pr/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Notice for California Applicants

Los Angeles County Fair Chance Notice