53 Customer Relationship Management jobs in Webster

**We believe in the power and joy of learning**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values inclusion, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see .
Location: Remote or Hybrid (Territory-Based)
**ABOUT THE ROLE**
As a Manager, Customer Success, you will play a dual role-serving as a strategic individual contributor while also supporting team-level initiatives and best practices. You'll be part of leading a regionally aligned team focused on delivering exceptional outcomes for both customers and the business. Your work will span the full customer journey-from acquisition to implementation, engagement, and renewal-ensuring every district becomes a lasting partner.
In addition to managing a portfolio of top-revenue Core and Gale adoptions, you'll contribute to team success by mentoring peers, sharing insights, and helping refine processes that drive scalable impact. You'll collaborate closely with sales, training, and support teams to ensure seamless customer experiences and measurable results.
**What You'll Do Here:**
**Customer Acquisition & Onboarding**
+ Partner with sales to support pre-sale discovery, messaging, and success planning
+ Help districts understand the value of Core and Gale solutions and how they align with instructional goals
+ Lead onboarding and implementation, ensuring a smooth transition and early success
**Strategic Account Management**
+ Serve as the quarterback for large adoptions-coordinating internal teams and district stakeholders
+ Build strong relationships with district leaders and align product use with their strategic priorities
+ Monitor usage data and feedback to drive engagement and identify opportunities for growth
**Tiered Engagement Model**
**High Touch Adoptions**
+ Conduct quarterly or monthly partnership meetings
+ Deliver custom monthly outreach, training, and support
**Medium Touch Adoptions**
+ Conduct 1-2 strategic check-ins per year
+ Provide scaled outreach and onboarding support as capacity allows
**Low Touch / Scaled Adoptions**
+ Deliver curated content via newsletters, webinars, and asynchronous resources
+ Promote self-service enablement
**Retention & Expansion**
+ Strategically drive renewals and seat expansion by demonstrating value and aligning with district goals
+ Identify and act on opportunities to increase adoption footprint within districts
+ Advocate for the customer internally and ensure a seamless, high-impact experience
**Team & Process Leadership**
+ Share best practices and insights to improve team workflows and customer outcomes
+ Support onboarding and coaching of team members
+ Contribute to cross-functional initiatives that enhance the customer success experience
**What You'll Need:**
+ 3+ years of experience in customer success, account management, or educational consulting
+ Strong understanding of the K-12 education landscape and instructional technology
+ Proven ability to drive business outcomes while delivering outstanding customer experiences
+ Excellent communication, presentation, and relationship-building skills
+ Proficiency with CRM systems, virtual meeting tools, and EdTech platforms
**Preferred**
+ Background in education or EdTech
+ Experience with digital content platforms (e.g., Gale)
+ Background in instructional design or professional development for educators
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$67,100.00 - $87,500.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**

Our client, a fast-growing technology company, is looking for an experienced and proactive Customer Success Manager to join our vibrant team serving clients in Houston, Texas, US . In this vital role, you will be responsible for building and nurturing strong relationships with our key customers, ensuring they maximize the value of our solutions and achieve their business objectives. You will act as the primary point of contact post-sale, guiding clients through onboarding, providing ongoing support, and proactively identifying opportunities for account growth and expansion. Key responsibilities include developing success plans, conducting regular check-ins, monitoring customer health metrics, and advocating for customer needs internally. The ideal candidate will possess exceptional communication, interpersonal, and problem-solving skills, with a proven track record in account management, customer support, or a related client-facing role, preferably within the SaaS industry. A deep understanding of customer relationship management (CRM) principles and experience with CRM software are essential. You should be adept at managing multiple accounts simultaneously, prioritizing tasks effectively, and demonstrating empathy and a solutions-oriented approach. This hybrid role combines in-office collaboration with the flexibility of remote work, allowing for strategic client engagement and team synergy. Join us to help our customers thrive and drive our company's sustained growth by ensuring unparalleled client satisfaction and retention.

Our client is seeking a proactive and client-focused Customer Success Manager to join their expanding team. This fully remote role is dedicated to ensuring clients derive maximum value from our client's products and services. You will be the primary point of contact for a portfolio of clients, fostering strong relationships, driving adoption, and ensuring high levels of satisfaction and retention. The ideal candidate has a strong understanding of client needs, excellent communication skills, and a proven track record in account management or customer support within a SaaS environment.

Responsibilities:

• Onboard new clients, guiding them through setup and initial product usage.
• Develop a deep understanding of client goals and business objectives.
• Proactively engage with clients to ensure they are leveraging the platform effectively.
• Monitor client health and identify at-risk accounts, developing retention strategies.
• Conduct regular check-ins and business reviews with clients.
• Educate clients on new features and best practices.
• Serve as a liaison between clients and internal teams (e.g., Sales, Product, Support).
• Identify opportunities for upselling and cross-selling.
• Gather client feedback and advocate for client needs internally.
• Track key customer success metrics and report on client status.
• Contribute to the development of customer success resources and playbooks.

Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 3-5 years of experience in Customer Success, Account Management, or a related client-facing role, preferably in SaaS.
• Proven ability to manage a client portfolio and build strong, long-term relationships.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to client issues.
• Experience with CRM software (e.g., Salesforce) and customer success platforms.
• Ability to work independently and manage time effectively in a remote setting.
• A passion for helping customers succeed.
• Experience in (mention specific industry if applicable, e.g., FinTech, HealthTech) is a plus.
• Demonstrated understanding of customer lifecycle management.

This is a remote position, requiring you to be based within the US. If you are passionate about customer satisfaction and thrive in a collaborative, remote environment, this role in **Houston, Texas, US**, offers an exciting opportunity to grow with a leading company.

**We believe in the power and joy of learning**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values inclusion, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see .
**What You'll Do Here:**
As a Customer Success Account Specialist, you have a unique opportunity to champion our customers' success! As a CSAS, you will have a direct impact on the digital onboarding experience of school districts and play a crucial role in their technology success planning and onboarding.
CSAS will collaborate with internal teams and district leaders to ensure seamless communication and alignment throughout the customer journey. You will proactively engage with contacts and implement playbooks to drive subscription renewals, ensuring that our customers continue to have access to our world-class content and platforms. Oversight of sophisticated integration set-up, troubleshooting, and ongoing support, ensuring that districts have a flawless experience with our digital solutions.
Through video conferences and case tickets, CSAS will connect with districts, offering support and resolving any issues. CSAS will establish trusted relationships with IT departments, serving as a dedicated resource for their technology needs and inquiries. By working with data, CSAS will analyze data to identify areas of low engagement and implement strategies to increase usage and adoption.
**Skills you will need here:**
To excel in this role, you should possess the following qualifications:
+ Understanding of and confidence with demonstrating LMS Systems and educational technology platforms- both on the admin and user side.
+ High level of proficiency in Excel and working with large data sets - very technical. Problem solver.
+ Demonstrated ability to prioritize customer satisfaction and successfully communicate with diverse clientele. You should have a natural inclination towards building strong customer relationships and fostering trust and rapport.
+ Ability to communicate clearly in virtual engagements and in writing: Strong communication skills are essential for successfully communicating with customers and conveying information in a clear and concise manner.
+ Flexibility and adaptability to change: You should thrive in a multifaceted environment and be able to adapt quickly to changing priorities and customer needs.
+ Strong attention to detail and organizational skills: You should have a keen eye for detail and possess strong organizational skills to effectively manage multiple tasks and priorities.
+ Bachelor's degree preferred with proven track record of excellent customer service experience.
Join our ambitious team at Cengage and be part of a world-class organization that is dedicated to providing exceptional experience. Apply now and be a part of our mission to shape the future of education!
Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$19.00 - $25.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**

Our client is seeking a dynamic and results-oriented Lead Customer Success Manager to join their team in Houston, Texas, US . This critical role focuses on building and nurturing long-term relationships with key enterprise clients, ensuring they derive maximum value from our client's products and services. You will lead a team of Customer Success Managers, setting strategy, driving best practices, and fostering a client-centric culture. The ideal candidate will possess exceptional communication, problem-solving, and leadership skills, with a proven track record in managing complex client accounts and driving customer retention and expansion. Responsibilities include developing and executing customer success strategies, overseeing onboarding processes, proactively identifying and addressing client needs, and acting as the primary point of contact for escalations. You will analyze customer usage data to identify trends and opportunities for engagement, and work closely with sales, product, and support teams to ensure a cohesive client experience. This role requires a deep understanding of the customer journey and a passion for helping clients achieve their business objectives. You will be instrumental in driving customer advocacy and securing renewals and upsells. The ability to mentor and develop a high-performing team is essential. You will also be responsible for reporting on key customer success metrics to senior management. A strategic mindset combined with a hands-on approach is crucial for success in this position. Your leadership will ensure client satisfaction and contribute significantly to the company's growth and reputation.

Responsibilities:

• Lead and mentor a team of Customer Success Managers.
• Develop and implement strategic customer success plans.
• Oversee the onboarding and adoption of new clients.
• Proactively manage and nurture relationships with key enterprise accounts.
• Serve as the primary escalation point for critical client issues.
• Analyze customer health metrics and identify potential churn risks.
• Drive customer retention, renewals, and expansion opportunities.
• Collaborate with Sales, Product, and Support teams to enhance the client experience.
• Develop and deliver executive business reviews for key clients.
• Contribute to the continuous improvement of customer success processes and playbooks.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• 7+ years of experience in Customer Success, Account Management, or a related client-facing role, with at least 2 years in a leadership capacity.
• Proven ability to manage large enterprise accounts and complex sales cycles.
• Strong understanding of SaaS business models and customer lifecycle management.
• Exceptional communication, negotiation, and interpersonal skills.
• Demonstrated leadership and team management abilities.
• Proficiency in CRM software (e.g., Salesforce) and Customer Success platforms.
• Analytical mindset with the ability to interpret data and drive insights.
• Experience in developing and delivering executive-level presentations.
• A passion for customer advocacy and driving client value.

Join our client's vibrant team in Houston, Texas, US and help shape the future of customer success.

Our client is seeking a dynamic and experienced Senior Customer Success Manager to join our innovative team in **Houston, Texas, US**, operating under a hybrid work model. In this critical role, you will be the primary advocate for a portfolio of our most valued enterprise clients, ensuring they achieve maximum value and success from our products and services. You will build and nurture strong, long-term relationships, deeply understanding their business objectives and guiding them towards optimal utilization. Responsibilities include onboarding new enterprise clients, developing strategic account plans, conducting regular business reviews, identifying expansion opportunities, and proactively addressing potential churn risks. You will collaborate closely with sales, product, and support teams to ensure a seamless customer experience and to provide valuable feedback to inform product development. The ideal candidate possesses exceptional communication, negotiation, and problem-solving skills, coupled with a strong business acumen and a passion for customer advocacy. A Bachelor's degree in Business, Marketing, or a related field is required, along with a minimum of 6 years of experience in customer success, account management, or a similar client-facing role, preferably within the SaaS industry. Demonstrated success in managing complex enterprise accounts, driving customer retention, and increasing customer lifetime value is essential. Experience with CRM software (e.g., Salesforce) and customer success platforms is expected. This role requires a strategic thinker who can identify trends, anticipate client needs, and translate technical features into tangible business benefits. You will be instrumental in driving customer loyalty and advocating for client success internally, ensuring our products and services continue to meet and exceed evolving market demands. This hybrid position allows for a balance of in-person collaboration and remote focus.

Responsibilities:

• Manage and grow a portfolio of enterprise client accounts.
• Develop and execute strategic account plans to drive customer value and retention.
• Onboard new enterprise clients, ensuring successful product adoption and integration.
• Conduct regular business reviews and performance analyses with clients.
• Proactively identify and address customer needs, challenges, and risks.
• Serve as the primary point of contact for assigned enterprise accounts.
• Collaborate with Sales, Product, and Support teams to ensure client satisfaction.
• Identify opportunities for account expansion and upsell.
• Educate clients on product features and best practices.
• Gather customer feedback to inform product roadmap and service improvements.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• 6+ years of experience in Customer Success, Account Management, or a similar client-facing role.
• Proven track record of managing enterprise-level accounts and driving customer retention.
• Experience in the SaaS industry is highly preferred.
• Strong understanding of customer success principles and best practices.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency in CRM software (e.g., Salesforce) and Customer Success platforms.
• Ability to analyze data and derive actionable insights.
• Strong problem-solving and negotiation skills.
• Strategic thinker with a proactive and results-oriented mindset.

Our client is looking for a motivated and experienced Senior Customer Success Manager to join their growing team. This is a fully remote position, offering the opportunity to build strong, long-lasting relationships with clients from anywhere in the US. You will be responsible for ensuring that clients achieve their desired outcomes while using our client's products or services. This involves onboarding new clients, proactively identifying and addressing their needs, providing ongoing support, and driving adoption and retention. The ideal candidate thrives in an autonomous, remote work environment, demonstrating exceptional communication, problem-solving, and relationship-building skills. You will act as a trusted advisor to your clients, advocating for their needs internally and collaborating with various departments to ensure their success. Responsibilities include:

• Managing a portfolio of high-value clients, overseeing their entire customer journey.
• Developing and executing comprehensive success plans tailored to each client's business objectives.
• Conducting regular check-ins and business reviews to assess client satisfaction and identify opportunities for growth.
• Proactively identifying and mitigating client churn risks.
• Onboarding new clients smoothly and effectively, ensuring a strong start.
• Providing training and guidance on product features and best practices.
• Serving as the primary point of contact for client inquiries and escalations.
• Collaborating with sales, support, and product teams to resolve client issues and enhance the customer experience.
• Gathering client feedback and translating it into actionable insights for product improvement.
• Driving product adoption and encouraging clients to leverage the full capabilities of our offerings.

The ideal candidate will possess a Bachelor's degree, a minimum of 5 years of experience in customer success, account management, or a related client-facing role, preferably in a SaaS environment. Strong understanding of customer success principles and best practices is essential. Excellent interpersonal, communication, and presentation skills are required. This role is based in **Houston, Texas, US**, but is fully remote.

Our client is a rapidly growing SaaS company looking for a dedicated and proactive Remote Customer Success Manager to join their fully remote team. In this crucial role, you will be the primary advocate for our customers, ensuring they derive maximum value from our innovative platform. You will build strong relationships, provide exceptional support, and drive customer adoption, retention, and growth. This position requires excellent communication skills, a deep understanding of customer needs, and a passion for technology.

Responsibilities:

• Onboard new customers, guiding them through setup and initial adoption of the platform.
• Develop and maintain strong, long-term relationships with a portfolio of assigned customers.
• Proactively engage with customers to understand their business objectives and ensure our solutions align with their goals.
• Conduct regular check-ins, business reviews, and training sessions to drive engagement and value realization.
• Identify opportunities for customer expansion and upsell within your account base.
• Monitor customer health metrics and proactively address any potential churn risks.
• Act as a liaison between customers and internal teams (Sales, Product, Engineering) to address feedback and resolve issues.
• Create and manage customer success plans tailored to individual customer needs.
• Develop and share best practices, case studies, and success stories.
• Contribute to the development of customer success resources, knowledge bases, and training materials.
• Gather customer feedback to inform product development and service improvements.
• Achieve key performance indicators related to customer satisfaction, retention, and expansion.

Qualifications:

• Proven experience in Customer Success, Account Management, or a related client-facing role, preferably in a SaaS environment.
• Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly.
• Strong interpersonal skills and the ability to build rapport and trust with clients.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
• Ability to manage multiple priorities and customers simultaneously in a fast-paced, remote setting.
• A proactive, problem-solving mindset with a passion for helping customers succeed.
• Familiarity with the software development lifecycle and agile methodologies is a plus.
• Bachelor's degree or equivalent practical experience.
• Demonstrated ability to drive customer adoption and reduce churn.
• Self-motivated and disciplined, with excellent time management skills for remote work.

This is an exciting opportunity to shape the customer experience for a leading technology firm, working entirely from the comfort of your home office. If you are passionate about customer advocacy and thrive in a remote-first culture, we want to hear from you.

Our client is seeking a highly motivated and customer-centric Customer Success Manager (CSM) to join their growing team in **Houston, Texas, US**. As a CSM, you will be the primary point of contact for our clients, ensuring they derive maximum value from our cutting-edge SaaS platform. This hybrid role requires a balance of in-office collaboration and remote work flexibility, allowing you to build strong relationships with your accounts while maintaining a healthy work-life balance.

Responsibilities:

• Build and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• Proactively engage with clients to understand their business objectives and how our platform can help them achieve success.
• Conduct regular business reviews, product training sessions, and strategy calls to ensure client satisfaction and adoption.
• Monitor client health and identify opportunities for upselling or cross-selling additional services.
• Serve as the voice of the customer internally, advocating for their needs and providing feedback to product and engineering teams.
• Troubleshoot client issues and coordinate with internal support teams to ensure timely and effective resolutions.
• Develop success plans for clients, outlining key milestones and strategies for achieving their goals.
• Onboard new clients, guiding them through the implementation process and ensuring a smooth transition.
• Track key customer success metrics and report on client engagement and satisfaction.
• Contribute to the development of customer success best practices and resources.

Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 3+ years of experience in a Customer Success, Account Management, or similar client-facing role, preferably within the SaaS industry.
• Proven ability to manage a book of business, build strong client relationships, and drive customer retention and growth.
• Excellent communication, interpersonal, and presentation skills.
• Strong understanding of SaaS business models and customer lifecycle management.
• Proficiency in CRM software (e.g., Salesforce) and customer success platforms.
• Ability to analyze data and identify trends to inform client strategies.
• Proactive, problem-solving mindset with a passion for customer advocacy.
• Ability to work independently and collaboratively in a hybrid work environment.
• Familiarity with the **Houston, Texas, US** market is a plus.

This hybrid role offers a fantastic opportunity to make a real impact on client success. Our client provides a supportive work environment, competitive compensation, and benefits, along with ample opportunities for career advancement.