54 Customer Relationship Management jobs in Webster

We are transforming the way we work with inspections in the heavy industry with our innovative digital platform. Our solutions streamline maintenance, quality control, and reporting, helping businesses achieve excellence and safety. As a pioneering SaaS company established a decade ago, we are now in an exciting scale-up phase.

As part of our expansion, it is now time for us to start a new team in Texas, to be close to our clients in this region. This is a great opportunity to play a key role in establishing our team culture and setting the direction for success.

The role:

As a Customer Success Manager, you will be the key point of contact for our valued customers. You will focus on nurturing customer relationships, understanding their needs, and helping them maximize the value of our product. Your role will involve driving additional sales by upselling and integrating our solutions more deeply into their operations. Through regular assessments and proactive support, you will work to prevent churn and identify new business opportunities. Additionally, you will educate customers on our system, provide on-site consultancy when needed, and be ready to travel as part of your role. Your key responsibilities include:

1. Build and maintain strong, positive relationships with customers to ensure their satisfaction and continued use of our solutions.
2. Assist customers in optimizing their use of the product, ensuring they achieve their goals and extract maximum value from our product.
3. Drive additional sales by upselling existing customers on add-ons, additional users, and system integrations.
4. Conduct assessments of current customers to uncover new business opportunities and develop strategies to retain customers and reduce churn.
5. Hold workshops and training sessions to introduce customers to products and its features.

What Were Looking For:

• 3+ years of experience in customer success or sales
• Experience from heavy industries
• Proficient with digital tools
• Fluent in English
• Fluency in Spanish is a plus
• Experience in HubSpot is a plus
• Driver's license is a requirement

Other than that, we are looking for a great communicator who knows how to convert information into practical knowledge to educate our clients, as well as building long-term relationships. You thrive on taking ownership and driving projects forward on your own and see new opportunities to improve customer success. You are curious about new technologies and passionate about helping companies optimize their digital processes.

What We Offer:

• Innovative Culture: Join a team thats not just about work, but about making a difference. Creativity and innovation are in our DNA.
• Competitive Compensation: We offer a competitive salary and benefits package.

Position Details:

• Location: Houston, TX, USA
• Hybrid: 3-4 days in the office
• Type: Full-time (100%)
• Start: Immediate

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ConvergePoint ( is seeking a proactive, customer-focused Software Account Manager / Success Manager to enhance our clients' experience and drive retention and growth across our B2B SaaS products . This role involves managing the entire post-implementation lifecycle, including onboarding, regular engagement, renewals, and growth opportunities. As the primary advocate for our clients, the Specialist will focus on building lasting relationships, ensuring smooth adoption, and delivering value at each stage.

The role requires initial product training during the onboarding period and collaboration among teams. The position requires full-time onsite work at our office location for the first six months. Hybrid options may be available after the initial six months.

Key Responsibilities:

• Customer Engagement & Communication: Serve as the main point of contact for clients post-Go Live, handling inquiries, providing solutions, and proactively engaging with customers via scheduled calls and emails.
• Quarterly Business Reviews (QBRs): Conduct QBRs with clients to discuss performance, address any concerns, uncover training needs, identify software gaps, and gather feedback on desired features.
• Revenue Growth: Identify upsell opportunities within the client base by understanding needs and suggesting additional ConvergePoint products and solutions.
• Issue Escalation & Resolution: Liaise with Customer Support and Implementation Teams to resolve any technical issues, escalating concerns as needed and following up to ensure customer satisfaction.
• Product & Feature Feedback: Actively communicate enhancement requests from clients to the product and development teams to support continuous improvement.
• Customer Education: Deliver regular webinars and training sessions on best practices, software updates, and new feature releases to empower clients and maximize their product usage.
• Renewals & Retention: Ensure high retention by developing a deep understanding of client goals, creating and monitoring customer success metrics, and addressing potential churn risks early.

Qualifications & Requirements:

• Bachelors degree in Business, MIS, or a related field preferred.
• Must have a minimum of 2-3 years in a customer success role or account management role within a SaaS company.
• Experience in a B2B, high-growth SaaS environment, with a track record of successful customer retention and relationship building.
• Proficient in CRM, helpdesk, and marketing automation tools.
• Tech-savvy, with a strong understanding of the SaaS landscape and industry best practices.
• An entrepreneurial mindset, able to thrive in a dynamic and rapidly evolving environment.
• Excellent analytical skills to develop, track, and report on customer performance metrics and KPIs predictive of churn and other metrics.
• Strong problem-solving abilities and process improvement skills to enhance the customer journey.
• Exceptional communication skills with a keen attention to detail.
• Must be local to Houston or open to relocation.
• Must be authorized to work in the United States (we do not sponsor visas).

About ConvergePoint:

ConvergePoint, headquartered in Houston, is a leading B2B SaaS provider of compliance software solutions built on Office 365 Microsoft SharePoint. We offer a suite of five proprietary products that streamline and automate lifecycle management for Policies & Procedures, Contracts, Conflict of Interest Disclosures, Incident Tracking, and Employee Training.

Benefits:

• A competitive base salary, commensurate with experience, plus commissions and performance-based bonuses.
• Comprehensive healthcare benefits (Medical, Vision, and Dental).
• Paid holidays and generous vacation allowance.
• Fun and casual work environment that fosters collaboration and innovation.
• No travel requiredkeep work-life balance intact.

Seniority level: Associate

Employment type: Full-time

Job function: Sales, Customer Service, and Information Technology

Industries: Software Development

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About the Role:

Grade Level (for internal use):

10

The Team :

The Customer Success team is part of a greater Customer Excellence team at Commodity Insights (CI). The Customer Success Manager is part of a global team supporting our clients with onboarding, product training, systematic check-ins and relationship building. The team is client facing and relies on various internal departments to provide client solutions. Our focus is on partnership, a success culture and global consistency. We provide answers to customers who subscribe to CI data and information across different energy commodities.

Responsibilities and Impact:

Providing value-add services to CI Global Accounts customers. Engaging with customers at multiple levels across various commodity content and platforms, including Channel Partners. Building relationships with clients to understand their needs and provide solutions at scale. You will take part of learning opportunities and internal projects to enrich your career. Consistent upskilling on CIs Benchmarks and Upstream product portfolio is an important part of your development. This role will give you exposure to customers in North America with emphasis on Global Accounts; allow you to be a part of an innovative success culture to deliver customer solutions; manage a portfolio of clients and become engaged and develop long-term relationships; and the opportunity to gain in-depth energy commodity knowledge and adopt AI technologies.

• On-site and virtual support, product training and integration of Commodity Insights services within customer workflows. The goal is to facilitate solutions at scale with our customers.
• Responsible for client onboarding, product awareness, client deliverables and building relationships.
• Understand our distribution methods to disseminate CI content (eg, channel partner platforms).
• Provide client solutions by partnering with internal groups at S&P Global.
• Collaborate with global Customer Success teams on best practices.
• Salesforce CRM documentation is required for all client engagement.
• Be informed of current energy commodity news and solutions within the product portfolio.
• Collaborate with sales to discuss customer needs, deliverables and feedback.
• Travel and meet with clients to identify and discover their needs

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $85,000 to $105,000. Final base salary for this role will be based on the individuals geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What Were Looking For:

Basic Required Qualifications :

• Bachelor's Degree from accredited college or university
• 3+ years of energy-related work experience in customer/sales support
• Broad understanding of the energy industry and commodities.
• Proven experience of managing an account portfolio
• Excellent communication and presentation skills
• Familiarity with Microsoft 365 Copilot and other AI applications

Additional Preferred Qualifications :

• A self-starter who's organized, disciplined and methodical
• Ability to lead individual and group trainings effectively, at all levels within a company.
• Knowledge of energy, commodities and financial markets.
• Advanced Microsoft Office skills including Copilot
• AI, API and cloud-based solutions understanding

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

Were a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the worlds foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the worlds leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit

Whats In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwideso we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

---

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

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20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)

Job ID: 317032
Posted On: 2025-06-14
Location: Houston, Texas, United States

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Who Connecteam is:
Connecteam is a TLV-based startup on a mission to transform the work experience for 80% of the world's global workforce-the deskless employees.
Our business management platform empowers thousands of businesses by eliminating the daily hustle and complexities of team management, giving them the peace of mind to focus on growing and running their business.

Description:
We are looking for a driven and tech-savvy Professional Service Manager to join our team. In this role, you will deliver professional services to our clients. You will set up Connecteam features based on their workflows, integrate Connecteam with other platforms, and migrate data from existing tools into Connecteam. You'll work closely with the CS and R&D teams to develop expertise and provide outstanding service, streamlining customer processes, onboarding, and saving them valuable time.

Responsibilities:

• Meet with clients daily to deliver professional services.
• Work offline to complete tasks assigned by clients.
• Build and maintain strong relationships with customers, understand their needs, and provide tailored solutions.
• Manage multiple tasks in a fast-paced, high-pressure environment.
• Collaborate with the CS and R&D teams to ensure a seamless customer experience.

Requirements:

• 1 year of experience in a SaaS company - MUST.
• Native-level English proficiency - MUST.
• You are tech-savvy, dedicated, eager, and curious to learn new things and constantly improve.
• Strong team player with excellent communication and collaboration skills.
• Ability to thrive in a high-pressure environment.

Working hours:

• Monday-Friday: 9:00am-5:00pm.

What We Offer:

This role offers a competitive salary of 50,000-60,000$ per year , along with Medical Coverage, Insurance plan, 401K, Paid time off for vacation, sick days.

If you're passionate about helping businesses grow efficiently and have the required experience and skills, we'd love to hear from you!

Joining Connecteam Is The Smart Move:

• We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
• We make an impact on our customer's business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
• We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
• We have fun! From weekly happy hours to holiday parties, we always enjoy each other's company (and good food, of course). Connecteam is like one big, happy family!
• Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.

Together we will shape the future of work!

Our privacy policy

**About the Role:**
**Grade Level (for internal use):**
10
**The Team** **:**
The Customer Success team is part of a greater Customer Excellence team at Commodity Insights (CI). The Customer Success Manager is part of a global team supporting our clients with onboarding, product training, systematic check-ins and relationship building. The team is client facing and relies on various internal departments to provide client solutions. Our focus is on partnership, a success culture and global consistency. We provide answers to customers who subscribe to CI data and information across different energy commodities.
**Responsibilities and Impact:**
Providing value-add services to CI Global Accounts customers. Engaging with customers at multiple levels across various commodity content and platforms, including Channel Partners. Building relationships with clients to understand their needs and provide solutions at scale. You will take part of learning opportunities and internal projects to enrich your career. Consistent upskilling on CI's Benchmarks and Upstream product portfolio is an important part of your development. This role will give you exposure to customers in North America with emphasis on Global Accounts; allow you to be a part of an innovative success culture to deliver customer solutions; manage a portfolio of clients and become engaged and develop long-term relationships; and the opportunity to gain in-depth energy commodity knowledge and adopt AI technologies.
+ On-site and virtual support, product training and integration of Commodity Insights services within customer workflows. The goal is to facilitate solutions at scale with our customers.
+ Responsible for client onboarding, product awareness, client deliverables and building relationships.
+ Understand our distribution methods to disseminate CI content (eg, channel partner platforms).
+ Provide client solutions by partnering with internal groups at S&P Global.
+ Collaborate with global Customer Success teams on best practices.
+ Salesforce CRM documentation is required for all client engagement.
+ Be informed of current energy commodity news and solutions within the product portfolio.
+ Collaborate with sales to discuss customer needs, deliverables and feedback.
+ Travel and meet with clients to identify and discover their needs
**Compensation/Benefits Information:** (This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is $85,000 to $105,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications.
In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here ( .
**What We're Looking For:**
**Basic Required Qualifications** **:**
+ Bachelor's Degree from accredited college or university
+ 3+ years of energy-related work experience in customer/sales support
+ Broad understanding of the energy industry and commodities.
+ Proven experience of managing an account portfolio
+ Excellent communication and presentation skills
+ Familiarity with Microsoft 365 Copilot and other AI applications
**Additional Preferred Qualifications** **:**
+ A self-starter who's organized, disciplined and methodical
+ Ability to lead individual and group trainings effectively, at all levels within a company.
+ Knowledge of energy, commodities and financial markets.
+ Advanced Microsoft Office skills including Copilot
+ AI, API and cloud-based solutions understanding
**Right to Work Requirements:**
This role is limited to persons with indefinite right to work in the United States.
**About S&P Global Commodity Insights**
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:? ?and your request will be forwarded to the appropriate person?
**US Candidates Only:** The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
**Job ID:** 317032
**Posted On:** 2025-06-14
**Location:** Houston, Texas, United States

Company Description

Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets.

Fastmarkets' data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. Fastmarkets is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 600 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Finland and beyond.

Job Description

Fastmarkets are re-imagining how to better serve our customers and improve our customer offering to deliver high growth in the next few years. In doing so we are looking for a dynamic Enterprise Customer Success Manager to own a portfolio from our top 100 customers. You will work with a cross-commodity portfolio providing a first-class customer experience.

We are looking for an individual who has a strong background in managing large client accounts and the ability to build long-term relationships with senior stakeholders, whilst providing outstanding client management. You will have a flexible mindset, innovative thinking and solid business acumen.

Your strategic mindset will ensure you are proactively networking within your accounts to gather insights on how our data is used within their business. You will ensure that our clients have regular touchpoints where you present quarterly account reviews working closely with the Account Manager. Your commercial mindset will identify gaps in their solutions, you will pro-actively account plan with the Account Manager for a successful commercial output. Your passion for people and really building relationships will see you visiting your customers for face-to-face meetings.

The Customer Success Manager will report directly into the Director Customer Success and will also be responsible for leading companywide initiatives as well as playing a significant role in coaching and developing more junior members of the team.

PRINCIPLE ACCOUNTABILITIES

• Build and maintain strong, long-term relationships with Fastmarkets' top 100 clients, acting as a trusted partner to understand their needs and align solutions that drive value.
• Have a commercial mindset to support the business growth working closely with the Account Manager to ensure that you identify opportunities to expand business through cross-selling and upselling Fastmarkets' full range of solutions and capabilities.
• You will actively visit your customers to build relationships with key stakeholders to establish their goals for a successful partnership
• Act as the trusted advisor for customers by understanding their markets and deliver knowledge and insights aligned to their vision
• Build strong relationships to enable networking within the accounts. Successfully create workflows so we can understand how our pricing data is being used throughout their business
• Be prepared to hold in depth conversations regarding our pricing, data, methodologies - you should project confidence and credibility and succeed in forging a relationship of trust with your Customers. This will enable objection handling and help identify customer pain points.
• Ensure that kick-off meetings are scheduled with all parties' responsible post renewal
• Set up internal steercos for account planning that includes (Ams, CSMs, Exec Sponsor) to ensure account goals are aligned ahead of engagement activities
• Collaboration with Account Managers to develop strategies and deliver quarterly account reviews.
• Each account will have an Executive Sponsor from Fastmarkets, you will actively ensure these meetings are happening across your accounts
• Use all data available to identify account risk then plan for mitigation with the Account Manager - you will be obsessive in understanding how to reduce churn within your portfolio
• Actively identify gaps in a customer's package, seek out upsell opportunities and identify new users. Support the Account Manager to close these opportunities
• Monitor usage stats and put in place improvement plans for accounts that are struggling to adopt
• Listen to our customers' feedback to identify new product ideas and functionality, work with the Product team to build their feature enhancements pipeline
• Collaborate with the customer support team to ensure technical issues are addressed within SLAs and on-going issues do not persist
• Create customer onboarding and adoption plans with the appropriate teams to ensure users are trained across your accounts. Provide and deliver ad-hoc training where necessary with senior stakeholders
• Ensure you are up to speed on all the latest releases and enhancements in our solutions and that you have effectively communicated these to your customers (providing training where necessary)
• It's imperative that you build internal relationships from all departments (editorial, sales, product and marketing teams) to ensure an outstanding and streamlined customer experience
• Maintain an exceptional level of customer satisfaction rates
• Provide internal training to junior members of the team
• Work with Product to pilot new products and to play a key role in their go-to-market strategy
• Support on amplifying the customer by identifying case studies seeing these through to completion
• Work with customer marketing to ensure we deliver campaigns to drive retention and customer advocacy

KEY INTERFACES

• Customer Adoption & Onboarding Team
• Sales Team
• Marketing Team
• Product Team
• Editorial Team
• Customer Support Team

Qualifications

KNOWLEDGE, EXPERIENCE AND SKILLS

We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

Essential

• You will have worked in product focused SaaS business with a minimum of 5 years working on Enterprise Accounts
• You will be customer-centric going above and beyond when required with a highly organised self-organised mindset.
• Understanding of CRM data management systems - Salesforce would be beneficial
• Commodities experience (Agricultural, Forest, Metals & Mining or Battery Raw Materials) would be an advantage. However, we will accept similar experiences such as a background in pricing or subscription agencies.
• Strong ability to build relationships which encompasses a wide range of skills. We are looking for someone who is curious, asks appropriate questions, listens, is empathic and understands how to invest time with the right people to secure our position across the portfolio. A high level of emotional intelligence is necessary.
• Strong technical proficiency with a demonstrable aptitude for excel (knowledge of APIs would be beneficial)
• Demonstrate that you are a strategic customers success manager that understands how to actively steer away from firefighting tasks
• Whilst portfolios are jointly owned with Account Managers, you will take ownership and responsibility to ensure that everyone in the organisation plays their part to ensure success (which is measured by growth)
• Being able to visit clients (travel to other countries may be required)
• Exceptional communication skills (with an emphasis on presentation skills)
• Experience of working in a global business
• Knowledge of a second language would be beneficial

Additional Information

Our Values

Fastmarkets people come from all different walks of life. It's this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common - and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are:

• METRICS DRIVEN. We use insights to improve our customers' experience and our business performance
• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
• GROWTH MINDSET . This value enables us to be nimble to the changing realities and operate with a sense of urgency
• INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
• CUSTOMER CENTRIC. We are customer-centric in all that we do
• COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.

If the position is listed as remote this opportunity is available to applicants based in the following states:
•Florida
•Georgia
•Illinois
•Massachusetts*
•North Carolina
•New Hampshire*
•New Jersey*
•New York*
•Oregon*
•Pennsylvania
•Tennessee*
•Texas
•California
•Colorado
* Denotes states with office locations to support hybrid working

Otherwise the position will be located as shown in the advert.

You can see that on a map here: US Hiring States

You've read a little about us - now it's over to you!

If you like what you've read so far and think you can see yourself as a Fastmarkets person, it's time to fill in your application form. This form is an important part of the selection process: it's used to determine whether or not you'll be chosen to have an interview and acts as a basis for the questions we'll ask you on the day.

It's vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you're great.

About Kahuna Workforce Solutions

Kahuna is an enterprise SaaS platform redefining how organizations manage workforce capabilities. We empower leaders in Energy, Field Service, Healthcare, and Manufacturing to align talent with business goals through validated skills intelligence. With our modern Skills Management application, organizations gain visibility, ensure compliance, optimize training ROI, and scale operational excellence.
Position Overview

As a Customer Success Manager - Enterprise , you will be the primary point of contact for our largest enterprise customers. Your main goal will be to foster strong customer relationships, ensure the successful implementation of our solutions, and drive user adoption and engagement. You'll be expected to leverage your understanding of the customer's business objectives to create value and deliver tangible results through Kahuna's platform.

You will collaborate closely with Sales, Product, and Implementation teams to ensure a holistic approach to customer support, maximizing the value our customers derive from Kahuna.
Key Responsibilities

• Stakeholder & Program Management - Build and maintain strong, trust-based relationships with key stakeholders in enterprise accounts, serving as their advocate and trusted advisor. Develop and maintain multi-threaded relationships from frontline leaders to C-suite champions.
• Value-Based Account Management - Develop and execute customer success plans tailored to customer objectives, identifying opportunities for growth and upselling additional services.
• Implementation Oversight - Oversee the implementation process, coordinating with various departments to ensure timely delivery of services and compliance with customer expectations.
• User Adoption & Engagement - Proactively identify renewal risks and expansion opportunities with a structured, insight-driven approach.
• Retention & Expansion - Track and analyze key performance metrics, presenting insights to customers about their platform usage, and recommending actionable steps to improve outcomes.
• Feedback & Continuous Improvement - Gather customer feedback and collaborate with internal teams to facilitate product improvements and enhancements, ensuring alignment with customer needs.
• Customer Advocacy - Serve as a voice of the customer internally, contributing insights to drive continuous improvement in product and service quality.
• Cross-Functional Collaboration - Work closely with Sales, Implementation, Marketing, and Product teams to align strategies and ensure co-ordination on account management initiatives.

Requirements
Qualifications

• 5+ years of experience in customer success, account management, or related enterprise client-facing roles, preferably in a SaaS environment.
• Strong understanding of enterprise customer needs and the ability to create customer success strategies that align with business objectives.
• Demonstrated success in driving customer engagement, satisfaction, and retention.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels of an organization.
• Project management skills, with the capacity to manage multiple projects and deadlines simultaneously.
• Analytical mindset, with the ability to leverage data to inform strategies and drive decisions.
• Proficient in using CRM tools and other CS software relevant to customer success management.
• High level of comfort with technology and eagerness to learn new software applications.

Preferred Qualifications

• Experience working with enterprise clients in the technology, energy, or healthcare sectors.
• Background in training or education with experience designing and delivering training programs.
• Knowledge of workforce development processes, methodologies, and tools is a plus.
• Certifications in Customer Success Management or Project Management are a plus.

Competencies

• Strategic Thinking Value Orientation Customer Empathy
• Results-Driven Multi-Stakeholder Influence Process Discipline
• Adaptable Collaborative Trust Builder

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Hybrid Work
• Wellness Resources
• Stock Option Plan

Why join Kahuna?

• Impactful Work - Drive workforce transformation in enterprise organizations.
• Collaborative Team Culture - Work with passionate, customer-focused professionals.
• Professional Growth - Gain expertise in SaaS, enterprise implementations, and workforce technology.
• Hybrid Work Environment - Flexibility with occasional travel for key customer engagements.

Administrative Details

• Location : Houston, Texas (Hybrid work environment)
• Travel : When necessary
• Employment Type : Full-Time
• Work Authorization : Must be authorized to work in the U.S. without restrictions
• Education : Bachelor's or Master's in a relevant field
• Experience : 3+ years in Customer Success, Implementations, or Enterprise Cloud SaaS

Overview

Join the leader in providing smarter solutions for a safer world.

The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastles mission is to be our customers best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success Manager is expected to consistently provide excellent customer service to accounts, socialize the Kastle value proposition as well as represent client needs and goals within the organization to ensure quality. In addition, the Customer Success Manager will build relationships with clients. This is not a sales position.

Responsibilities

• Serves as the primary point of contact and builds long-term relationships with customers.
• Act as clients advocate within Kastle and ensure that all aspects of our services are delivered as expected to clients; develop a deep understanding of the clients security and facilities needs and provide advice on Kastle-centric and industry best practices.
• Utmost responsiveness to client calls and emails addressing needs as the primary point-of-contact for support for the client. Assist in coordination of responses related to areas outside of primary responsibilities, for issues such as installation project status and on-time completion, support issues escalation, sales opportunities follow up, etc.
• Travels to client sites for training, installation support, quarterly check-ins, and to meet client needs as they arise.
• Monitors and analyzes customers usage of our service.
• Develop cross-functional relationships with Business Development Managers, Project Managers, Field Service technicians, the Client Services team, and the Kastle Operations Center to ensure an exceptional experience for clients with all aspects of their Kastle experience; support these other teams as a conduit to the client.
• Client relationship management, with significant focus on the business relationship in order to drive a 95% client retention and renewal rate, as well as an average 2% renewal revenue increase through annual (contractually agreed) price increase across the account base.

Qualifications

• Bachelors degree preferred
• 2-4 years of Account Management/Customer Success Management experience
• Ability to create, maintain, and enhance customer relationships
• Professional, polished in appearance and able to communicate in a detailed and articulate manner
• Technical competence (understanding of software, hardware, networks, etc.)
• Detail oriented, motivated, persistent and a skilled negotiator
• High level of initiative, self-directed, and works well in a team environment
• Experience training customers on the use of technology
• Experience in navigating through complex set of legacy and current technology platforms (Microsoft Dynamics CRM, AX, and proprietary software, among others).
• Must be able to work overtime, weekends, and/or nights when required.

Company Overview

The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastles mission is to be our customers best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

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Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets.

Fastmarkets' data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. Fastmarkets is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 600 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Finland and beyond.

Job Description

The Role

We are seeking a proactive and customer-focused Customer Success Manager to join our Strategic Customer Success team. In this role, you will be the primary point of contact for a book of business within our Strategic accounts, ensuring these customers receive exceptional support, guidance, and value from our products and services.

This is a high-impact role that requires a blend of relationship management, problem-solving, and process efficiency to drive customer satisfaction, retention, and growth at scale.

Key Responsibilities:

Customer Engagement & Support: Act as the dedicated Customer Success Manager for a pool of Strategic accounts, managing the entire customer lifecycle and collaborating with Account Managers to enhance engagement strategies.

Proactive Account Management: Monitor account health and usage data to identify risks and opportunities, and proactively engage customers to drive adoption and satisfaction.

QBRs for Key Stakeholders: Host brief, data-driven Quarterly Business Reviews (QBRs) with key stakeholders to highlight value, share insights, and align on goals and opportunities.

Issue Resolution: Collaborate with cross-functional teams (Support, Product, Sales, Adoption) to resolve customer issues quickly and efficiently.

Customer Advocacy: Act as the voice of the customer by sharing feedback and insights with internal teams to improve the customer experience.

Feedback Collection: Gather customer feedback and insights to help improve products and services. Initiate and drive process improvement initiatives, focusing on efficiency and a customer centric approach to renewals.

Product Knowledge: Maintain a deep understanding of the company's offerings to effectively assist customers and provide accurate information.

Reporting: Generate reports on customer inquiries, resolutions, and satisfaction levels to support continuous improvement efforts.

KEY INTERFACES

• Customer Success Team
• Sales Team
• Product Team
• Editorial Team
  
  

Qualifications

We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the worlds leading and most trusted price reporting, events, and intelligence service for the markets we serve. Were proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully.

If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on.

KNOWLEDGE, EXPERIENCE AND SKILLS

We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

• 1-2 years experience of working within customer success or account management - commodities, SaaS, software, tech experience would be highly beneficial
• The ability to build strong relationships with customers and internal stakeholders
• Exceptional communication skills
• Good technical proficiency with a demonstrable aptitude for excel
• The capacity to learn and master complex product offerings
• Confidence and the ability to build credibility with colleagues and customers
• Knowledge of a second language would be beneficial

If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway.

Additional Information

Our Values

Fastmarkets people come from all different walks of life. Its this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are:

• METRICS DRIVEN. We use insights to improve our customers experience and our business performance
  
  
• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
  
  
• GROWTH MINDSET . This value enables us to be nimble to the changing realities and operate with a sense of urgency
  
  
• INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
  
  
• CUSTOMER CENTRIC. We are customer-centric in all that we do
  
  
• COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.

If the position is listed as remote this opportunity is available to applicants based in the following states:

Florida

Georgia

Illinois

Massachusetts*

North Carolina

New Hampshire*

New Jersey*

New York*

Oregon*

Pennsylvania

Tennessee*

Texas

California

Colorado

* Denotes states with office locations to support hybrid working

Otherwise the position will be located as shown in the advert.

You can see that on a map here: US Hiring States

Youve read a little about us now its over to you!

If you like what youve read so far and think you can see yourself as a Fastmarkets person, its time to fill in your application form. This form is an important part of the selection process: its used to determine whether or not youll be chosen to have an interview and acts as a basis for the questions well ask you on the day.

Its vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why youre great.

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